Arun Kumar V.


Email Mobile - 9008032138
Experience Summary: I am an associate of Infosys Technologies Limited with last 3 and half years and my total IT

experience is 12 + Yeas. My main area of experience has been consulting, designing, implementing, supporting and managing diverse solutions in Microsoft Windows, VMware and Citrix Environment. I have Strong business-focus and resource management capabilities. My Current role is Consultant at IMS, Bangalore. Below is a list of important hardware, software products, tools and methods that I have worked with. Hardware DELL Power Edge R900, 2950, 2850, 2650, 1850 HP Proliant DL 380 G series IBM eServer series Compaq Storage Works VMware technologies Software Products MS windows 2008 Server Editions MS Windows 2003 Server Editions MS Windows 2000 Server Editions MS Windows 2000 Professional, XP, Vista edition MS Windows NT Server VMWare Infrastructure, VDM, ESX VSphere (4.0), VMware View 3.0 and VCentre server. RAID 0,1,5 Symantec Antivirus Symantec End point manger Management Intel ISM Software, Dell Open Manage. Windows Cluster with EMC storage solution Tools PS tools VSS Dameware, RDP, Pc anywhere, SMS ADMT, USMT Ghost Cast Server Sysprep, Print Migrator File Server Migration Tool WSUS MS Office 2003 MS Visio Clear Case Good knowledge on IBM director monitor Citrix Edge Sight SCOM Configuration

Qualifications: Degree and Date Diploma in Computer Hardware Maintenance SSLC. Institute State Board of Technical Education, Kerala Hr.Sec.School, Vatakkumpad Major and Specialization Computer Science Mathematics, Physics, Biology

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Professional Memberships / Certifications: Professional Society / Certification

MCSE Windows NT MCP 2000 MCP 2003 Clear Case Admin Windows
ITIL Training • • • • Vmware 3.5 Server Administration Clear Case Administration on Windows Exchange Server 2007 Administration Windows Cluster experience

Onsite Assignments: • • Data centre management project for Royal Bank Scotland. Data centre Support project for Viterra Inc – Canada (Regina)

Key Competencies & Skills:

Citrix Presentation server 4.0, 3.4 and Xen Apps. ➢ Installing and configuring Citrix Presentation server.
➢ ➢ ➢ ➢ Installing and configuring of Web Interface Configuring and assigning Citrix Policies Installing and publishing applications in Citrix Servers Printer Management in Citrix Citrix servers. ➢ ➢ ➢ ➢ ➢ ➢ Installing and configuring Citrix Access Gateway with Advanced Access Controller Creating Logon Point , Filters and Access Policies in Advanced Access Controller Installing and configuring Citrix EdgeSight Monitoring and generating Presentation server reports using Citrix EdgeSight Installing and configuring Citrix client software. Troubleshooting all levels of problems in Citrix and Terminal servers

➢ Installing, Activating and keeping track of license utilization for all versions of

• VMware ESX server 3.5

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• • • • • • • • • •

Vsphere 4.0 Virtual Infrastructure Virtual Center 2.0 VMware Convertor VM administration ESX Cluster configuration and administration ESX network administration Data store Management DA and DRS configuration and admin. ESX Ranger Backup solution

XEN Desktop • • • • • Citrix Xen Desktop Administration Xen Desktop Controller Admin Xen Provisioning server support Xen Desktop deployment XEN Server installation and configuration

Windows     Windows 2008 Administration Windows 2003 Administration Windows 2000 Administration Terminal Server Administration

Common IT Service
 Infrastructure design and implementation

 Server consolidation and Virtualization  VMware ESX 3, 3.5, VMware View 3.0 (VDI).
            Experience in ESX VSphere. ADS Design and Deployment – Site requirements study and Installation ADS migration and consolidation EMC Disk extender configuration. Server and Desktop Installation and Administration – Windows, Linux and Solaris Database server installation and support File and Printer server design and implementation. Health Monitoring of servers Design Backup Strategy Remote Management tools – Dameware, Remote Admin, DSView Plan and provision DR/BCP measures and risk management Maintenance of Webserver.

 Design & Implement Enterprise Antivirus Solution – Symantec, Protector Plus

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Configuration and trouble shooting of different type mail clients and mail backup.

Project Management Skills - Profile:  Understand Customer Business Requirements and translate into Technical Solutions ODC set-up    Vendor and Service Provider liaison and management to ensure timely execution of the Project Capacity Management. Implement continuous Process Improvement

 Meeting Customer Management and Network/Server teams to design and implement offshore

Assignments: The details of the various assignments that I have handled are listed here, in chronological order. Current Project Presently working for Data center support project. Client Name - Viterra Inc Canada at Regina office Project Customer Period Description Role Solution Environment Highlights Data centre support Viterra Inc Oct 2009 – Till date Data Centre Support Windows Infrastructure Designer Citrix, Vmware and Microsoft Technologies, Application, Windows cluster and Backup • • • • • • • • • • • Presentation Server 4.0 Farm Support CAG and Web Interface Support Citrix application Support Application deployment VMware Infrastructure Support Windows Server Environment Support Symantec Endpoint Protection Manager Support SCOM Environment Support IBM Director Monitoring tool Patch authority ultimate Patch Management Support IBM, DELL Server Hardware Support.

Previous Project Experience End User Computing solution development, Infosys, Bangalore. Project Customer Description Role Solution Environment Virtual Infrastructure development Infosys Clients Virtual System management. Testing Dell Hardware, LAN and WAN, VMware ESX 3.5, VMware View 3.0, Windows Server 2003 system and Windows XP

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Highlights Project Customer Period Description Role Solution Environment Highlights Data centre support RBS Nov 2006 – Jul 2009 IT - Infrastructure Solution design Windows Infrastructure Designer Microsoft Technologies, Application, Windows cluster, Storage (EMC • • • • •

• • • • • • • • • Project Customer Period Description Role Solution Environment Project Customer Period Description Role Solution Environment

Designing end to end infrastructure solution based on customer requirements. Change management process. Windows component design Server build as per RBS standards Server configuration, including Cluster configuration Application installation and configuration functional and performance testing prior to project Live implementation Co-ordination with different domain technical resource. Involvement of Technical and business workshops project end to end implementation project end to end functional documentation Resolve all technical and process issues prior to implementation warranty support on server after project implementation server registration in opsware/netiq/Tivoli monitoring database Reliability and recoverability testing on servers. disaster recover testing

JPMC Data Centre Migration Project. JPMC Mar 2005 – Oct 2006 IT - Infrastructure Services IIT Analyst Windows 2003, Windows 2000, XP

Infrastructure Service – TCS Abhilash Tata Consultancy Services - Bangalore Aug 2004 – Mar 2005 Level 2 Server Administrator Level 2 Server Administrator Windows 2000, Windows 2003, Windows 2003 R2, Windows XP, Windows NT, Windows Vista

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Designing new ODC / Location Setup: • Coordinating with SDO, Client and team member for new location setup and ODC setup. • Identifying hardware requirements based on client requirement and recommending management for the allocation of Hardware. OS Deployment, Software and Patch Deployment: • • • • Installation, Administration and Configuration of Windows 2000/2003 / 2003 R2 server. Configuration and Troubleshooting Active Directory Services, DNS, WSUS, IIS, IAS and DHCP Services. Installation and configuration of File and Print Servers. Configured WDS Server & Migrated Windows XP to Windows Vista. • • Hardening of all the servers and desktops through Windows 2000 / 2003 group policy. Administration of Symantec Antivirus server. Deployed the Symantec ant virus client to around 1800 desktops from the SAV console. Managing virus definition updates of clients from server. • • Faced internal & external audits SAS 70 Type 2,ISO 9001:2000, ISO 20000,ISO 27001. User & Group Management using Group Policy Objects. • Analyze & Report the Security patch contents for operating systems using WSUS. Test & deploy the patch for Vulnerability assessment for OS & applications. • • Remote administration of Windows domains and desktops using tools like Remote desktop, Dame ware, Remote administrator and DS-View Scheduled weekly backup of data & system state backup of critical servers using Windows native backup. Weekly backup logs / Restoration logs have been reviewed. • • Prepared and reviewed reports like ADS, ESM, AV and WSUS Resolving escalated calls & Change Requests. • Disaster recovery, backup policy implementation and Task Scheduling. 3 Offshore Development Centers Dec 2006 to April 2007 3 Offshore Development was moved from Abhilash location to other locations in Bangalore region. The movements happened in the period Dec 2006 to April 2007 Planning and Designing of ODC movement Windows 2003, Windows XP Symantec Ghost Cast Server. Detailing planning and designing for project movement. Installed Additional domain controller and transferred roles. User data and project data were taken backup and restored in the new location server. Project movement was successfully completed with minimum

Customer Period Description Role Solution Environment Tools Highlights

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amount of downtime. Project Customer Period Description Role Solution Environment Tools Highlights ADS migration from Windows 2000 to Windows 2003 1 Offshore Development Center Aug. 2004 – Dec. 2004 Upgrading Windows 2000 Domain Controller to Windows 2003 Domain Controller and ADS Upgrading the Windows 2000 Server Windows 2000 and Windows 2003 Windows 2003 Upgrade Utilities Detailed planning of upgrade. Upgrading the server from Windows 2000 to Windows 2003 with minimum downtime. Project Customer Period Description Role Solution Environment Tools Highlights Patch Management Solution Tata Consultancy Services Aug 2004 to Mar 2005 Windows Software Update Services Deployment in Bangalore Design and coordinate for the WSUS Architecture deployment Windows 2000, Windows 2003, Windows XP, Windows Vista Windows 2000 Professional WSUS Designed the WSUS Architecture for Bangalore in such a way that minimal administrative effort is required and can be managed centrally. The solution was also aimed at reducing the WAN utilization. Project Customer Period Description Role Solution Environment Tools Highlights Infrastructure Support UTSTARCOM Nov 2002 to Aug 2004 Internal Technical Support for Utsrarcom System Administrator Windows 2000, Windows XP Dameware, Lotus Notes, MS Outlook, RDP, MS Office Supporting the users within the defined SLA Provided support for ODC movements Resolved issues related to all user queries. Project Customer Period Description Role IT Support IBEX Technologies July 2000 – Oct - 2002 Infrastructure Support for the organization Server Administrator

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Solution Environment Highlights

Windows Server NT and 2000, Windows 2000 and Windows 98

Design and Installation of DC for the 2000 Domain
Detailed planning for the Servers, which included IP Address changes, Backup of Servers, Arranging of spares procurement with vendors, Creating images for desktops and support the research projects. Addressing of L2 and L3 related tickets as per SLA.

Career Profile Dates Aug.2004 – Oct 2006 Nov – 2002 – Aug 2004 July 2000 to Oct 2002 Nov 1999 – July 2000 Nov 1996 – Mar 1999 Organization TATA Consultancy Services UTSTARCOM Ibex Technologies. Hays DM College of Engg. TVM Role IT Analyst Sr. System Administrator System Administrator System Engineer Computer Technician

Training / Continuing Education Summary Program or Course ITIL Practitioner Course Coverage Configuration, Incident and Availability Management Manage file systems, install software, perform system boot and shutdown MCSE procedures, perform user and security administration, manage network printers and system processes, and perform system backups and restores. Clear Case Admin Clear Case Admin on Windows Server

Personal Details
Date of Birth Nationality Passport Details Martial Status Current Working Location UK VISA Canada Work Permit 3rd May 1975 Indian Yes Married Bangalore, India Work Permit. (Expired) Valid Till 2011 Oct.

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