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25+ Lean Six Sigma and Process Improvement expert speakers | 7 tailored streams dedicated to Lean

25+ Lean Six Sigma and Process Improvement expert speakers |

7 tailored streams dedicated to Lean Six Sigma and Process Improvement

11+ practical case studies from across Asia-Pacific | 10+ APAC markets represented | 6+ hours of tailored networking

Meet our unprecedented line up of Lean Six Sigma and Process Improvement leaders: Chairman: Anirvan Sen,
Meet our unprecedented line up of
Lean Six Sigma and
Process Improvement leaders:
Chairman:
Anirvan Sen,
Shared Services Thought Leader, Global Experience,
Holistic Process Improvement Leader, GE
Rohit Khanna,
Atul Ghai,
Chief Operations Officer, GE
Global Head of Lean Six Sigma,
Nokia Siemens Networks
Pradeep Bhanotha,
Ivy Leung
Chief Operating Officer,
Global Development Technology
Services, Barclays Bank
Operational Excellence Leader,
Master Black Belt & Knowledge
Manager, GlaxoSmithKline
D N Prasad,
Philip Sullivan,
Head of People Technology and
Operations & People Brand –
APAC, Google Ltd
Senior Consultant -
Process Leadership, Shell
“SSON – Lean Six Sigma and Process
Improvement Asia 2013 links deployment
of projects to business strategies”
Rohit Khanna, Chief Operations Officer, GE
BOOK NOW!
Email: enquiry@iqpc.com.sg
Telephone: +65 6722 9388
Website: www.sixsigmaasia.com
25+ Lean Six Sigma and Process Improvement expert speakers | 7 tailored streams dedicated to Lean

19 and 20 March 2013

25+ Lean Six Sigma and Process Improvement expert speakers | 7 tailored streams dedicated to Lean

Grand Copthorne Waterfront Hotel Singapore

Creating sustainable Process Excellence across sectors:

Increasing profitability, optimising productivity and reducing attrition through effective quality management

Why is Lean Six Sigma and Process Improvement Important to your organaisation NOW?

  • Ensure your business process delivers at all levels of the organisation through the latest in strategy, planning and change management techniques in order to gain stakeholder buy-in

STRATEGY, LEADERSHIP AND CHANGE

  • Creating value through process improvements by getting it right the first time – leveraging the latest technology-enhancing tools to drive business growth,customer loyalty and overall process excellence

VALUE CREATION

  • Ensure your process improvements are monitored sufficiently and sustained whilst identifying ‘pain areas’ for continuous improvement

SUSTAINABILITY

PLUS!

Book our exclusive workshop:

Implementing Change Management

Ashutosh Pandey,

Quality, Strategy & Operations Management Professional, Nokia Siemens Networks

Atul Ghai,

Global Head of Lean Six Sigma, Nokia Siemens Networks

In Association with

25+ Lean Six Sigma and Process Improvement expert speakers | 7 tailored streams dedicated to Lean

Media Partners & Sponsors

25+ Lean Six Sigma and Process Improvement expert speakers | 7 tailored streams dedicated to Lean
SAVE International
SAVE
International

14th Annual

Lean Six Sigma and Process Improvement Summit Asia 2013

19 and 20 March 2013

14th Annual 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore Meet Your Lean Six

Grand Copthorne Waterfront Hotel Singapore

Meet Your Lean Six Sigma and Process Improvement

Speakers!

“SSON-Lean Six Sigma and Process Improvement Asia 2013 is a fantastic opportunity to engage with peers and listen to different approaches to common issues”

14th Annual 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore Meet Your Lean Six

Anirvan Sen, Shared Services Thought Leader, Global Experience, Holistic Process Improvement Leader, GE

Who you will meet at our 14th Annual Lean Six Sigma and Process Improvement Summit Asia 2013:

Heads, VPs, GM’s, Dtr’ s, CIOs, COOs

Operations, Operational Excellence, Services, Business excellence, Process improvement, Lean and/or Six Sigma, Master Black Belt, Black Belt,

Green Belt, Change Management, Quality, Productivity

BE INSPIRED

BY CORPORATE LEADERS PASSIONATE ABOUT PROCESS IMPROVEMENT AND BUSINESS TRANSFORMATION:

Shared Services Thought Leader, Global Experience, Holistic Process Improvement Leader, GE 15 + years Process Improvement
Shared Services Thought Leader, Global Experience, Holistic Process Improvement Leader, GE 15 + years Process Improvement

Shared Services Thought Leader, Global Experience, Holistic Process Improvement Leader, GE

  • 15 + years Process Improvement and

Lean Six Sigma Professional

Chairman: Anirvan Sen,

Christine Hawkins,

Chief Operations Officer, GE Rohit Khanna, Roy Rimington, Vineet Dwivedi, Agnes Oon Bautista, Lean Six Sigma
Chief Operations Officer, GE Rohit Khanna, Roy Rimington, Vineet Dwivedi, Agnes Oon Bautista, Lean Six Sigma
Chief Operations Officer, GE Rohit Khanna, Roy Rimington, Vineet Dwivedi, Agnes Oon Bautista, Lean Six Sigma
Chief Operations Officer, GE Rohit Khanna, Roy Rimington, Vineet Dwivedi, Agnes Oon Bautista, Lean Six Sigma
Chief Operations Officer, GE Rohit Khanna, Roy Rimington, Vineet Dwivedi, Agnes Oon Bautista, Lean Six Sigma
Chief Operations Officer, GE Rohit Khanna, Roy Rimington, Vineet Dwivedi, Agnes Oon Bautista, Lean Six Sigma
Chief Operations Officer, GE Rohit Khanna, Roy Rimington, Vineet Dwivedi, Agnes Oon Bautista, Lean Six Sigma
Chief Operations Officer, GE Rohit Khanna, Roy Rimington, Vineet Dwivedi, Agnes Oon Bautista, Lean Six Sigma

Chief Operations Officer, GE

Rohit Khanna,

Roy Rimington,

Vineet Dwivedi,

Agnes Oon Bautista,

Lean Six Sigma Professional

Lean Six Sigma Professional

Lean Six Sigma Professional

Lean Six Sigma Professional

Strategic Improvement Projects, Hewlett Packard

Asia Pacific Market Intelligence and

  • 10 + years Process Improvement and

  • 13 + years Process Improvement and

  • 15 + years Process Improvement and

  • 13 + years Process Improvement and

Head of Business Solutions & Six Sigma Master Black Belt, Honeywell International

Senior Consultant at Civil Service College

Vice President Strategy and Business Development, Citi Private Bank Regional Senior Advisor, First Choice & Performance
Vice President Strategy and Business Development, Citi Private Bank Regional Senior Advisor, First Choice & Performance
Vice President Strategy and Business Development, Citi Private Bank Regional Senior Advisor, First Choice & Performance
Vice President Strategy and Business Development, Citi Private Bank Regional Senior Advisor, First Choice & Performance

Vice President Strategy and Business Development, Citi Private Bank

Regional Senior Advisor, First Choice & Performance Improvement DHL Global Forwarding Management(Asia Pacific) Pte Ltd

  • 10 + years Process Improvement Professional

5 + years Process Improvement and Lean Six Sigma Professional

Sukhavasi Venka Vamsi,

Ashutosh Pandey,

Quality, Strategy & Operations Management Lead, Nokia Siemens Networks

Quality, Strategy & Operations Management Lead, Nokia Siemens Networks

  • 10 + years Process Improvement and

Lean Six Sigma Professional

5
5

5

Mathias von Bescherer,

Director Operations, Microsoft

+ years Process Improvement

Professional and Lean Six Sigma Professional

Operational Excellence Leader, Master Black Belt & Knowledge Manager, GlaxoSmithKline

Ivy Leung,

21 + years Process Improvement and Lean Six Sigma Professional

Chief Operating Officer, Global Development Technology Services, Barclays Bank + years Process Improvement Professional Pradeep Bhanotha,
Chief Operating Officer, Global Development Technology Services, Barclays Bank + years Process Improvement Professional Pradeep Bhanotha,

Chief Operating Officer, Global Development Technology Services, Barclays Bank

+ years Process Improvement Professional

Pradeep Bhanotha,

Jayaprakash Rao,

15

5

5

Head of Operational Excellence, ABB Pte Ltd

+ years Process Improvement Professional

Sibashis Chakraburtty,

Head of Business Excellence, ANZ : Stefano Nizza, Head of Operational Excellence, ANZ

8 + years Process Improvement and Lean Six Sigma Professional

Atul Ghai,

Global Head of Lean Six Sigma, Nokia Siemens Networks

  • 15 + years Process Improvement Professional

  • Percival Virrey,
    World Wide Lean Transformation Leader & Six Sigma Master Black Belt, LED Semiconductor Co., Ltd

    • 16 + years Process Improvement and

Lean Six Sigma Professional

  • D N Prasad,
    Head of People Technology and Operations & People Brand – APAC, Google Ltd

    • 10 + years Process Improvement and

Lean Six Sigma Professional

Jian Chieh Chew,

Director, Operation Excellence – APAC, eBay

  • 18 + years Process Improvement and

Lean Six Sigma Professional

  • Fahrurazi Baharum,
    Six Sigma Master Black Belt, PETRONAS

    • 16 + years Process Improvement and

Lean Six Sigma Professionall

  • Philip Sullivan,
    Senior Consultant - Process Leadership, Shell

21 + years Process Improvement Professional

  • Probal Banerjee,
    Program Head, Amazon

  • 10 + years Process Improvement and

Lean Six Sigma Professional

  • Sean Shao Changqiang,

Lean Six Sigma Professional

Saju George,

Director of HR Operations (Asia), Microsoft

- 7+ years Process Improvement Professional

Regional Lean Six Sigma Manager, Fuji Xerox Global Services

  • 10 + years Process Improvement and

  • Dr. Khwaja Moinuddin,
    General Manager - Process Excellence, Maersk Line

    • 12 + years Process Improvement and

Lean Six Sigma Professional

  • Amanda Low,
    APJ SBS Service Management & Support Services, Merck

    • 12 + years Process Improvement Professional

14th Annual

Lean Six Sigma and Process Improvement Summit Asia 2013

19 and 20 March 2013

14th Annual 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore Dear Colleague, am delighted

Grand Copthorne Waterfront Hotel Singapore

Dear Colleague, am delighted to be working with you again on our 14th Annual Lean Six
Dear Colleague,
am delighted to be working with you again on our 14th Annual Lean Six Sigma and Process
Improvement Summit Asia 2013. This year’s summit will focus on enhancing your Lean Six Sigma
I
and Process Improvement learning and development, offer the opportunity to revolutionise your
business process through live case studies and thought leadership from our esteemed expert speaker
and uncover the future of customer centric focussed Lean Six Sigma and Improvement strategies.
So the question is how can you take your current optimise your current operational process to ensure
value creation and sustainability?
If you can’t answer that just yet, here are just some of this year’s unmissable learning opportunities that
will help take your process management to the next level:
24
thought leadership sessions across industries; created specifically to inspire you with strategies
and approaches that will work for your organisation in the Lean Six Sigma and Process
Improvement journey
15
In depth case studies from F500 companies across Asia: Google, GE, Microsoft, Amazon,
Barclays, Fuji Xerox + many more
4
Industry streams: Manufacturing, Services, IT and Financial Services + multiple sessions
available for other industries
1
exclusive Live Interview session: have your growing concerns answered by a Lean Six Sigma
Industry professional
1
highly interactive and practical workshop; designed to give you the practical tools and
knowledge to implement successful change management needed to accelerate your
business process
I
look forward to meeting you at the summit in Singapore, 19-20 March 2013!
Kindest Regards,
Michelle Lindgren-Hornett
Program Director - 14th Annual Lean Six Sigma and Process Improvement Summit Asia 2013

Embrace the future of Lean Six Sigma

and Process Improvement:

Prepare strategies for growth today!

“SSON – Lean Six Sigma and Process Improvement Asia 2013 is a great platform to network and utilise new concepts and disciplines emerging across Asia today”

Pradeep Bhanotha, Chief Operating Officer, Global Development Technology Services, Barclays Bank

“SSON-Lean Six Sigma and Process Improvement Asia 2013 is great platform that effectively engages to all levels of the organisations both employees as well as leadership teams”

Mathias von Bescherer, Director Operations, Microsoft

14th Annual

Lean Six Sigma and Process Improvement Summit Asia 2013

19 and 20 March 2013

14th Annual 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore CONFERENCE AGENDA : Day

Grand Copthorne Waterfront Hotel Singapore

CONFERENCE AGENDA : Day 1

 

8.00

Exhibition Hall opens

8.30

Registration and Refreshments

9.00

Opening speech: Conference Producer

9.05

Chairman’s opening speech:

Anirvan Sen, Shared Services Thought Leader, Global Experience, Holistic Process Improvement Leader, GE
Anirvan Sen, Shared Services Thought Leader, Global Experience, Holistic Process Improvement Leader, GE

Anirvan Sen, Shared Services Thought Leader, Global Experience, Holistic Process Improvement Leader, GE

 

STRATEGY, LEADERSHIP AND CHANGE

   

Keynote session:

9.15

Uncovering the Business Process Evolution across Asia today

This session will uncover why organisations are on their BPM journey and the value that has been created in order to understand, analyse, automate, provide insight and dem- onstrate the key linkages between continuous process improvements and successes across industries.

Jayaprakash Rao, Head of Operational Excellence, ABB Pte. Ltd.
Jayaprakash Rao, Head of Operational Excellence, ABB Pte. Ltd.

Jayaprakash Rao, Head of Operational Excellence, ABB Pte. Ltd.

 

Double Presentation

 

9.40

Manufacturing vs. Services: Tailoring Lean Six Sigma and Process Improvement to your business environment

This double presentation session; manufacturing and services, will discuss how to review environmental changes within your organisation in order to deploy the most appli- cable tools necessary to achieve operational excellence

• Understanding your business environment and culture and knowing when to deploy Lean Six Sigma or Process Improvement tools • Applying Lean principles for effective strategy planning within your operations to lead the market and sustain business growth in Asia • Responding to internal and external environmental changes in order to reduce cost and applying Lean Six Sigma or Process Improvement practices for effective change management

Sean Shao Changqiang, Regional Lean Six Sigma Manager, Fuji Xerox Global Services Amanda Low, APJ SBS
Sean Shao Changqiang, Regional Lean Six Sigma Manager, Fuji Xerox Global Services Amanda Low, APJ SBS
Sean Shao Changqiang, Regional Lean Six Sigma Manager, Fuji Xerox Global Services Amanda Low, APJ SBS
Sean Shao Changqiang, Regional Lean Six Sigma Manager, Fuji Xerox Global Services Amanda Low, APJ SBS

Sean Shao Changqiang, Regional Lean Six Sigma Manager, Fuji Xerox Global Services Amanda Low, APJ SBS Service Management & Support Services, Merck

   

Case Study

10.20

Quantifying investments in Lean and Process Improvement systems on your organisations P&L account - uncovering the key ‘worry factor’

This case study will present a real-time project example of how you can quantify the benefits of applying Lean Six Sigma and Process Improvement systems to your organi- sation

• Measuring the ROI of your process improvement to create stakeholder buy-in by creating a baseline figure • Identifying how to benchmark your current performance against measured outcomes in order to measure results accurately • Constructing a method of calculating savings and creating a formula that quantifies your improvement

Dr. Khwaja Moinuddin, General Manager - Process Excellence, Maersk Line
Dr. Khwaja Moinuddin, General Manager - Process Excellence, Maersk Line

Dr. Khwaja Moinuddin, General Manager - Process Excellence, Maersk Line

11.00

Speed Networking Coffee Break Maximise your network- ing time efficiently! Meet Lean Six Sigma and Process Improvement speakers and professionals in this session and get settled into comfortable and open discussions throughout the conference.

Are you an SME? Join Six Sigma Professionals and Experts for an intimate One-on-One session today – Discuss with them the ‘pain areas’ within your operations process and tackle it by ap- plying Lean Six Sigma and Process Improvement tools to a particular segment within your operations

The capability for change and process excellence is in your hands…

 

Spotlight Session – Roundtable Discussion

11.30

“Those who optimise others should optimise theirselves”

Identifying the qualities of a lean leader! What are the common mistakes in Leadership initiatives?

In this session delegates will discuss amongst their peers the three top qualities identified in a lean leader and the top three skills possessed for leading process improve- ment. The chairman will ask the foreman for each table to read out their proposals in order to open up the floor for open Q&A discussion

   

Facilitator:

Christine Hawkins, Asia Pacific Market Intelligence and Strategic Improvement Projects, Hewlett Packard
Christine Hawkins, Asia Pacific Market Intelligence and Strategic Improvement Projects, Hewlett Packard

Christine Hawkins, Asia Pacific Market Intelligence and Strategic Improvement Projects, Hewlett Packard

Panellists:

 
Percival Virrey, World Wide Lean Transformation Leader & Six Sigma Master Black Belt, LED Semiconductor Co.,
Percival Virrey, World Wide Lean Transformation Leader & Six Sigma Master Black Belt, LED Semiconductor Co.,
Percival Virrey, World Wide Lean Transformation Leader & Six Sigma Master Black Belt, LED Semiconductor Co.,
Percival Virrey, World Wide Lean Transformation Leader & Six Sigma Master Black Belt, LED Semiconductor Co.,

Percival Virrey, World Wide Lean Transformation Leader & Six Sigma Master Black Belt, LED Semiconductor Co., Ltd Ivy Leung, Operational Excellence Leader, Master Black Belt & Knowledge Manager, GlaxoSmithKline

 

Case Study

 

12.00

Applying Leadership skills for Lean Six Sigma innovation:

Redefining the role of leaders in driving transformation and change

This session will present real-time project examples and uncover how leadership is a key factor that
This session will present real-time project examples and uncover how leadership is a key factor that

This session will present real-time project examples and uncover how leadership is a key factor that affects how Lean Six Sigma and Process Improvement can be best utilised and how these skills can be measured against the success of the whole process.

• Identifying the leadership mind-set and ability to build a collaborative working environment • Redefining the role of management, transforming them from enforcers to enablers and mentors amongst workers • Evaluating how Lean Six Sigma projects can add and strengthen the leadership pipeline.

Philip Sullivan, Senior Consultant Process Leadership, Shell

12.40

Networking and Lunch

14th Annual

Lean Six Sigma and Process Improvement Summit Asia 2013

19 and 20 March 2013

14th Annual 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore CONFERENCE AGENDA : Day

Grand Copthorne Waterfront Hotel Singapore

CONFERENCE AGENDA : Day 1

Stream A

BENCHMARKING LEAN SIX SIGMA

Understanding the market value of process improvement – un- covering the long term benefits from the start and aligning them with your corporate strategy

Case Study

Chairperson: Jayaprakash Rao, Head of Operational Excellence, ABB Pte. Ltd.

This session will present real-time project examples and demon- strate the benefits of benchmarking your organisation against competitors, understanding common pitfalls and identifying the best technology

• Aligning business objectives with quality to get it right the

first time

• Embracing new leadership approaches to harness

organizational creativity

• Identifying how technology can help to enable the process

strategy

• Uncovering the risks, limitations, challenges and opportunities

• Learn from organisations across stages of LSS adoption –

common pitfalls

13:40

Stream Session

Excellence at each stage of the Lean Six Sigma Cycle This dedicated stream session is tailored to each stage your organisation is at in the whole Lean Six Sigma an Process Improvement adoption cycle, across industries

 

One-on-one meeting

This session is tailored for those of you who have long been certified as a Black Belt to learn a little something from the newest additions to the Six Sigma family and vice versa. Also, if you are a yellow belt, green belt or master black belt, join in and share tips and advice on the principles of Lean Six Sigma and how best to execute strategies.

 

Case Study

14.40

Tailored Lean transformation: Prioritising Lean processes for your operational function

This panel discussion will identify when it is necessary to use Lean or Six Sigma in order to gain the most ROI, drive opera- tional excellence and exceed customer demand for each individual project

• Identifying with the nature of the project and recognising the project needs • Communicating with all stakeholders to ensure quality control and successful outcomes • Blending a number of processes in order to utilise six sigma tools and meet customer expectations and drive continuous improvement

Stream B

DEVELOPING TEAM LEAN SIX SIGMA

Up-scaling employees mind set and skills set in operation- alising the whole Lean Six Sigma and Process Improvement

cycle in order to validate and quantify project progress

Case Study

Chairperson: Rohit Khanna, Chief Operations Officer, GE

This session will present real-time project examples and demonstrate how your organisation can utilise Lean Six Sigma processes effectively to limit waste

• Maintaining a sustainable and valuable BPM project • Identifying disconnect between different layers of

the organisation

• Changing the mind-set of employees towards best

practice business philosophies

• Driving change and continuous improvement by focussing

on culture rather than applying tools

• Learn from organisations across stages of LSS growth –

common pitfalls

Christine Hawkins, Asia Pacific Market Intelligence and Strategic Improvement Projects, Hewlett Packard

Christine Hawkins, Asia Pacific Market Intelligence and Strategic Improvement Projects, Hewlett Packard

15.20

Networking Coffee Break

15:50

The BIG Debate:

“The paradigm of quality and process improvement is not a mind-set nor is it demonstrated in organisations across Asia”

Statement challenge: Agree or Disagree? It has been argued that in comparison to the USA and EU, Asia has been regarded as a region that does not consider Lean or Six Sigma and Process Improvement to be aligned against their corporate strategy.

In this debate session delegates will discuss amongst their peers whether they agree or disagree with the statement and provide case study examples in favour or against. There will be two facilitators for this session; one for and one against to defend each side

Facilitator: Roy Rimington, Senior Consultant at Civil Service College

Facilitator: Roy Rimington, Senior Consultant at Civil Service College

Panellists:

Jian Chieh Chew, Director, Operation Excellence

Jian Chieh Chew, Director, Operation Excellence

– APAC, eBay Vineet Dwivedi , Head of Business Solutions & Six Sigma Mas-

– APAC, eBay Vineet Dwivedi, Head of Business Solutions & Six Sigma Mas-

ter Black Belt, Honeywell International Sean Shao Changqiang, Regional Lean Six Sigma Manager, Fuji Xerox Global

ter Black Belt, Honeywell International Sean Shao Changqiang, Regional Lean Six Sigma Manager, Fuji Xerox Global Services

14th Annual 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore CONFERENCE AGENDA : Day
14th Annual 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore CONFERENCE AGENDA : Day
14th Annual 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore CONFERENCE AGENDA : Day
14th Annual 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore CONFERENCE AGENDA : Day
14th Annual 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore CONFERENCE AGENDA : Day

Stream C

RE-INNOVATING LEAN SIX SIGMA

Increasing value, minimizing variation, and sustaining improvement within your operations – understanding new and different Lean transformation strategies

Case Study

Chairperson: Shibashiss Chakraburtty, Head of Business Excellence, ANZ

This session will present real-time project examples and

demonstrate how you can continue to quantify LSS in order to

continuously improve your operations and maintain excellence

• Aligning your organisations goals with the customer’s needs • Moving forward by implementing new solutions

and thought processes

• Utilising LSS to yield quicker results and solve daily

issues

• Re-organising existing functions and methodologies in

order to continuously improve your organisation.

• Learn from organisations across stages of LSS maturity –

common pitfalls

 

Double Presentation

16.15

Uncovering HR and IT’s role in the Lean organisational journey - Identifying the missing links in developing the process to a Lean transformation

In this double presentation session; HR and IT will discuss their role in the whole Lean transformation value chain

• Sustaining good relationships with your customer and employees by establishing a leadership competences framework base • Consistently providing an extremely flexible and respon- sive service by actively supporting Lean transformation throughout the organisation, despite bottleneck process • Using and applying multiple data sources to drive process improvement and determine performance

D N Prasad, Head of People Technology and Operations & Saju George, Director of HR Operations

D N Prasad, Head of People Technology and Operations &

Saju George, Director of HR Operations (Asia), Microsoft

People Brand – APAC, Google

People Brand – APAC, Google

16.55

Closing Remarks by Keynote Speaker:

Sean Shao Changqiang,

Sean Shao Changqiang,

Regional Lean Six Sigma Manager, Fuji Xerox Global Services

 

End of Conference Day One

14th Annual 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore CONFERENCE AGENDA : Day
14th Annual 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore CONFERENCE AGENDA : Day
14th Annual 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore CONFERENCE AGENDA : Day

14th Annual

Lean Six Sigma and Process Improvement Summit Asia 2013

19 and 20 March 2013

14th Annual 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore CONFERENCE AGENDA : Day

Grand Copthorne Waterfront Hotel Singapore

CONFERENCE AGENDA : Day 2

 

8.00

Exhibition Hall opens

8.30

Registration and Refreshments

9.00

Opening speech: Conference Producer

9.05

Chairman’s opening speech:

Anirvan Sen, Shared Services Thought Leader, Global Experience, Holistic Process Improvement Leader, GE
Anirvan Sen, Shared Services Thought Leader, Global Experience, Holistic Process Improvement Leader, GE

Anirvan Sen, Shared Services Thought Leader, Global Experience, Holistic Process Improvement Leader, GE

 

VALUE CREATION

   

Interactive Panel Discussion

9.15

In-house Vs. Outsourced Process Improvement – Identify- ing the convenience factors

In this session the panel of speakers across industries will review the pros and cons of in-house and outsourced process improvement systems before passing the discus- sion onto delegates who will be split into two groups – in house or outsourced in order to discuss amongst their peers and vote • Understanding your organisational structure, composi- tion, culture and mind set; in order to determine what process improvement system suits your organisation • Discovering in-house systems; project management, training, cost, timescale and risk management • Uncovering outsourced systems; risks, relationships, cost, timescale and confidentiality

Facilitator: Christine Hawkins, Asia Pacific Market Intelligence and Strategic Improvement Projects, Hewlett Packard Panellists: Sukhavasi Venka
Facilitator: Christine Hawkins, Asia Pacific Market Intelligence and Strategic Improvement Projects, Hewlett Packard Panellists: Sukhavasi Venka
Facilitator: Christine Hawkins, Asia Pacific Market Intelligence and Strategic Improvement Projects, Hewlett Packard Panellists: Sukhavasi Venka
Facilitator: Christine Hawkins, Asia Pacific Market Intelligence and Strategic Improvement Projects, Hewlett Packard Panellists: Sukhavasi Venka
Facilitator: Christine Hawkins, Asia Pacific Market Intelligence and Strategic Improvement Projects, Hewlett Packard Panellists: Sukhavasi Venka
Facilitator: Christine Hawkins, Asia Pacific Market Intelligence and Strategic Improvement Projects, Hewlett Packard Panellists: Sukhavasi Venka

Facilitator: Christine Hawkins, Asia Pacific Market Intelligence and Strategic Improvement Projects, Hewlett Packard Panellists:

Sukhavasi Venka Vamsi, Vice President Strategy and Busi-

ness Development, Citi Private Bank Shibashiss Chakraburtty, Head of Business Excellence, ANZ Fahrurazi Baharum, Six Sigma Master Black Belt, PETRONAS

 

Case Study

 

9.40

Implementing quality frameworks with Lean Six Sigma processes – Understanding the complexity of those frame- works in order to streamline the whole process

This session will present a real-time project example and will uncover how successful quality frameworks can
This session will present a real-time project example and will uncover how successful quality frameworks can

This session will present a real-time project example and will uncover how successful quality frameworks can be implemented within your operations to streamline the whole process

• Defining measurable operational strategies to align business objectives with quality • Uncovering the complexity of those frameworks in order to streamline the whole operational process • Understanding business behaviours and mapping them effectively against your objectives and leadership styles

Probal Banerjee, Program Head, Amazon

   
 

10:40

Special Networking Coffee Break What are your key drivers for implementing Lean Six Sigma and Process Improvement?

In this session delegates are invited to gather at a table of their preference consisting of a theme

• Process

• Speed

• Quality

• Waste

Each table will be facilitated by 1 leading solution provider, who will lead the informal discussions. If you are a solution provider, take advantage of this opportunity to show thought leadership by hosting 1 of these themed tables. If you are an end user, leverage the platform to exchange insights with industry peers.

 

Case Study

11.10

Applying “Green” to Lean Six Sigma to improve your operational processes

This session will present a real-time project example of how you can apply Lean Green principles to cut costs and achieve operational excellence

• Implementing value stream mapping to eliminate non added value processes and increase efficiency and sustainability • Highlighting the benefits of Lean; low cost, waste elimination resulting in quicker yield in results • Uncovering the long term benefits of innovation, improvement and strategy

Agnes Oon Bautista, Regional Senior Advisor, First Choice & Performance Improvement DHL Global Forwarding Management (Asia
Agnes Oon Bautista, Regional Senior Advisor, First Choice & Performance Improvement DHL Global Forwarding Management (Asia

Agnes Oon Bautista, Regional Senior Advisor, First Choice & Performance Improvement DHL Global Forwarding Management (Asia Pacific) Pte Ltd

 

Open Q&A Discussion

11.50

Quantifying Social Media as a tool to measure the success of your Process Improvement projects

In this open Q&A session speakers across industries will be invited to question each of their peers on how they quan- tify and leverage Social Media in the journey to process excellence. The floor will be open for delegates to ask questions they may have.

• Leveraging Social Media to cement organisational commitment to Process Improvement and pave the way for excellence • How is the success of your Process Improvement project measured through the use of Social Media • Utilising Social Media in order to improve internal frame works, motivate and upscale the mind-set of employees and drive customer culture transformation

 
Facilitator: Sean Shao Changqiang, Regional Lean Six Sigma Manager, Fuji Xerox Global Services Panellists: Vineet Dwivedi,
Facilitator: Sean Shao Changqiang, Regional Lean Six Sigma Manager, Fuji Xerox Global Services Panellists: Vineet Dwivedi,
Facilitator: Sean Shao Changqiang, Regional Lean Six Sigma Manager, Fuji Xerox Global Services Panellists: Vineet Dwivedi,
Facilitator: Sean Shao Changqiang, Regional Lean Six Sigma Manager, Fuji Xerox Global Services Panellists: Vineet Dwivedi,
Facilitator: Sean Shao Changqiang, Regional Lean Six Sigma Manager, Fuji Xerox Global Services Panellists: Vineet Dwivedi,
Facilitator: Sean Shao Changqiang, Regional Lean Six Sigma Manager, Fuji Xerox Global Services Panellists: Vineet Dwivedi,
Facilitator: Sean Shao Changqiang, Regional Lean Six Sigma Manager, Fuji Xerox Global Services Panellists: Vineet Dwivedi,
Facilitator: Sean Shao Changqiang, Regional Lean Six Sigma Manager, Fuji Xerox Global Services Panellists: Vineet Dwivedi,
Facilitator: Sean Shao Changqiang, Regional Lean Six Sigma Manager, Fuji Xerox Global Services Panellists: Vineet Dwivedi,
Facilitator: Sean Shao Changqiang, Regional Lean Six Sigma Manager, Fuji Xerox Global Services Panellists: Vineet Dwivedi,
Facilitator: Sean Shao Changqiang, Regional Lean Six Sigma Manager, Fuji Xerox Global Services Panellists: Vineet Dwivedi,
Facilitator: Sean Shao Changqiang, Regional Lean Six Sigma Manager, Fuji Xerox Global Services Panellists: Vineet Dwivedi,

Facilitator: Sean Shao Changqiang, Regional Lean Six Sigma Manager, Fuji Xerox Global Services

Panellists:

Vineet Dwivedi, Head of Business Solutions & Six Sigma Master Black Belt, Honeywell International Sukhavasi Venka Vamsi, Vice President Strategy and

Business Development, Citi Private Bank Mathias von Bescherer, Director Operations at Microsoft Fahrurazi Baharum, Six Sigma Master Black Belt, PETRONAS Amanda Low, APJ SBS Service Management & Support Services, Merck

12:30

Networking Lunch

 

One-on-One Meeting Continued

This session is tailored for those of you who have long been certified as a Black Belt to learn a little something from the newest additions to the Six Sigma family and vice versa. Also, if you are a yellow belt, green belt or master black belt, join in and share tips and advice on the principles of Lean Six Sigma and how best to execute strategies

14th Annual

Lean Six Sigma and Process Improvement Summit Asia 2013

19 and 20 March 2013

14th Annual 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore CONFERENCE AGENDA : Day

Grand Copthorne Waterfront Hotel Singapore

CONFERENCE AGENDA : Day 2

MANUFACTURING STREAM

Transforming Manufacturing Operations

Minimising defects and increasing the speed

of your operations to ensure quality and

customer satisfaction

Case Study

Chairperson: Representative from Toyota

• Developing agile capabilities to respond

to changing environments both internal and external

• Integrating Lean and Six Sigma tools to

reduce the amount of defects

• Implementing Six Sigma and Process

Excellence to enhance product quality • Learn from organisations across all stages

of LSS and PE

SERVICE STREAM

Transforming Service Operations

Identifying and measuring value added ser- vices to improve process excellence – adapting Lean Six Sigma processes to suit a labour driven workforce

Case Study

Chairperson: Vineet Dwivedi, Head of Business Solutions & Six Sigma Master Black Belt, Honeywell International

• Uncovering how to motivate and engage

employees in the process of service delivery

• Removing unnecessary complexities to

ensure that projects are sustainable and

continue to deliver added value

• Optimising investments in process

excellence to ensure projects deliver added value beyond cost reduction

• Learn from organisations across all stages

of LSS and PE

IT STREAM

Transforming IT Operations

Leveraging cloud computing to enhance operational processes and streamline costs

Case Study

Chairperson: Mathias von Bescherer Director Operations at Microsoft

• Uncovering effective BPM strategies • Understanding business behaviours and

mapping it effectively against your

objectives and leadership styles

• Streamlining your business processes and

maximizing transparency of information and data

• Learn from organisations across all stages

of LSS and PE

FINANCE STREAM

Transforming Finance Operations

Adopting a more customer centric approach to your operations and business process manage- ment through Process Excellence

Case Study

Chairperson: Sukhavasi Venka Vamsi, Vice President Strategy and Business Development, Citi Private Bank

• Maximising customer loyalty to retain and

win new customers

• Understanding customer demands and

educating those needs back to the customer

• Uncovering changes in quality culture

and align it with your process improvement strategy

• Learn from organisations across all stages

of LSS and PE

13.30

Stream Session

This dedicated stream is tailored to each industry. Learn and discuss the most pressing issues you are facing specific to your industry sector. Delve deep into the commercial, regulatory and operational challenges obstructing your path to Process Improvement or find out how other industries are tackling these issues from an alternative perspective.

 

SUSTAINABILITY AND RISK MITIGATION

 

Case Study

 

Counteracting risk during the transformation process in order achieve sustainability

This session will present case studies and will uncover how you can devise a plan to counter risk by fixing what you don’t understand and identifying the top root causes of failure • Understanding the market value of sustainable improve ment – uncovering the long term benefits from the start

in order to identify risk •Mitigating risk and utilising Six Sigma and Process Improvement frameworks in the process • Incorporating strategies to reduce risk, manage data

and cut costs in order to streamline the whole process Sean Shao Changqiang, Regional Lean Six

and cut costs in order to streamline the whole process Sean Shao Changqiang, Regional Lean Six Sigma Manager, Fuji Xerox Global Services

15.10

Networking Coffee Break

 

Panel Discussion

15.40

Applying Lean Six Sigma to your advertising and marketing

This panel discussion will highlight the significance of

14th Annual 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore CONFERENCE AGENDA : Day
 

Improving your operational process through marketing and advertising processes using Six Sigma methodology • Uncovering the benefits of efficient marketing processes in order to keep or gain more market share • Utilising marketing and advertising streams in order to develop a customer experience culture within your organisation applied through Lean Six Sigma principles • Evaluating the benefits of marketing and advertising performance measurement in order to prioritise

improvement actions systematically. Facilitator: D N Prasad, Head of People Technology and Operations & People Brand

improvement actions systematically. Facilitator: D N Prasad, Head of People Technology and Operations & People Brand – APAC, Google

Panellists:

Percival Virrey, World Wide Lean Transformation Leader & Six Sigma Master Black Belt, LED Semiconductor Co.,

Percival Virrey, World Wide Lean Transformation Leader & Six Sigma Master Black Belt, LED Semiconductor Co., Ltd

Jian Chieh Chew, Director, Operation Excellence – APAC, eBay

Jian Chieh Chew, Director, Operation Excellence – APAC, eBay

Dr. Khwaja Moinuddin, General Manager - Process Excellence, Maersk Line

Dr. Khwaja Moinuddin, General Manager - Process Excellence, Maersk Line

 

Live Interview

16:15

Overcoming obstacles, challenges and pitfalls - Apply- ing best practices to your Lean Six Sigma and Process Improvement programme

Have you got a growing concern? Want to achieve market leadership? What is stopping you from achieving operational excellence? In this LIVE Interview session, delegates will have the opportunity to have their pre-submitted questions an- swered by a Lean Six Sigma Industry professional. This interview offers you a chance to not only view the successes but the pitfalls of running a Lean Six Sigma project

14th Annual 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore CONFERENCE AGENDA : Day
14th Annual 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore CONFERENCE AGENDA : Day
14th Annual 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore CONFERENCE AGENDA : Day
14th Annual 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore CONFERENCE AGENDA : Day
Pradeep Bhanotha, Chief Operating Officer, Global Devel-

Pradeep

Bhanotha, Chief Operating Officer, Global Devel-

opment Technology Services, Barclays Bank

 

BIG IDEAS

16.45

The future of Lean Six Sigma and Process Improvement – Global Trends and Implications

In this session Lean Six Sigma and Process Improvement professionals across industries will discuss what is on the horizon for Lean Six Sigma and Process Improvement across Asia • Raising the competitive bar in order to reshape the customer of the future through a perfect value creation

process that has zero waste in order to stay ahead in the competitive market • Deploying technology to drive operational excellence • Uncovering the shift from an internal to an external focus — tools associated with collecting and analysing the Voice of the Market.

Facilitator:

Facilitator:

D N Prasad, Head of People Technology and Operations & People Brand – APAC, Google

Panellists:

Dr. Khwaja Moinuddin, General Manager - Process Excellence, Maersk Line

Dr. Khwaja Moinuddin, General Manager - Process Excellence, Maersk Line

Probal Banerjee, Program Head, Amazon Mathias von Bescherer, Director Operations at Microsoft

17.05

Closing Remarks by Chairman:

Anirvan Sen, Shared Services Thought Leader, Global Experience, Holistic Process Improvement Leader, GE

Anirvan Sen, Shared Services Thought Leader, Global Experience, Holistic Process Improvement Leader, GE

 

End of Conference Day Two

14th Annual 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore CONFERENCE AGENDA : Day
14th Annual 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore CONFERENCE AGENDA : Day
14th Annual 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore CONFERENCE AGENDA : Day
14th Annual 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore CONFERENCE AGENDA : Day
14th Annual 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore CONFERENCE AGENDA : Day
14th Annual 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore CONFERENCE AGENDA : Day

14th Annual

Lean Six Sigma and Process Improvement Summit Asia 2013

19 and 20 March 2013

14th Annual 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore Workshop A 09:00am –

Grand Copthorne Waterfront Hotel Singapore

Workshop A

09:00am – 12:00

(Including networking break & lunch)

Implementing Change Management

Developing a new framework for change management in order to break resist- ance to change, maximise customer value while minimising waste and to drive process improvement in your organisation

Facilitator:

  • Ashutosh Pandey, Quality, Strategy & Operations
    Management Lead, Nokia Siemens Networks

Atul Ghai, Global Head of Lean Six Sigma,
Nokia Siemens Networks

Rationale:

This workshop will demonstrate how organisations can integrate mechanisms into their process improvement plan in order to help create successful change management initiatives. The workshop will also demonstrate the importance of sustaining BPM through the right leadership support by developing the mind-set of the leader

The key highlights of this session include:

- Identifying fundamental mind sets in change leaders -Highlighting critical areas needed for change -Developing a new understanding of change management

  • 08.30 Registration

  • 09.00 Welcome from Workshop Leader

  • 09.15 Embedding change management through all layers of the organisation in order to guarantee stakeholder buy-in for process improvement investments

  • 10.00 Uncovering the necessary tools and processes of cultural change management in order to strengthen knowledge management systems amongst employees

  • 10.45 Networking Break

  • 11.15 Uncovering how to optimise your leadership skills in order to lead sustainable change across teams and management levels

  • 12.00 End of workshop and Lunch

Take advantage of the range of exclusive sponsorship opportunities this event has to offer ...

14th Annual 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore Workshop A 09:00am –

The 14th Annual Lean Six Sigma and Process Improvement Summit Asia 2013 will be attended by key decision-makers across all sectors; dedicated to process improvement and improving their six sigma systems. Focused and high-level, this event is a resourceful platform to initiate new business relationships from across the lean, six sigma, and process improvement and operation innovation spectrum.

Take advantage of this exclusive opportunity and enjoy sponsor benefits:

Achieve thought leadership by exhibiting: showcase your expertise, inter act and forge relationships with the Lean Six Sigma Professionals and Process Excellence community

Maximise your exposure by leveraging on our marketing resources, including print and online advertisements, website and email campaigns to Lean Six Sigma Professionals and Process Excellence community

Optimise your influence: chair the event– it is your opportunity to influence the audience and position your organisation as industry leader

Position yourself a step forward from other vendors by hosting a networking lunch or drinks reception and discuss business in an informal way

Tailored business development arrangements: target prospective industry professionals through pre-arranged meetings to ensure you are meeting the right people and developing the business relationship you desire

Enhance you credibility through free live product demonstrations.

Sponsorship opportunities are deliberately limited to ensure our delegates are receiving solutions from thought leaders in the market. Call us today to explore how we can best leverage this platform to customise a package that achieves your business objectives. Get in touch at +65 6722 9388 or email enquiry@iqpc.com.sg

19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore
19 and 20 March 2013
Grand Copthorne Waterfront Hotel Singapore

REGISTRATION INFORMATION

Booking Code: 12895.007

   

Vendor

 

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Conference

 

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Book and Pay before 11th Jan 2013

Conference + 1 Workshop

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4948 (save 650)

4248 (save 350)

(save 650)

Conference

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3999 (save 300)

3299

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  • enquiry@iqpc.com.sg

+65 6720 3804 www.sixsigmaasia.com

+65 6720 3804

  • www.sixsigmaasia.com

  • IQPC Worldwide Pte Ltd, 61 Robinson Road, #14-01 Robinson Centre, Singapore 068893

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