You are on page 1of 2



Cary, Illinois 60013 || H (847) 516-3046 || C (847) 877-3046 ||

A highly meticulous and results-driven OPERATIONS EXECUTIVE with extensive experience in all facets of
quality assurance and control, distribution quality operations, domestic and international supply
chains, global partnerships, Lean Six Sigma, and cross-functional team leading.
A highly
accomplished top performer who utilizes dynamic forward thinking and excellent interpersonal skills
to drive performance and efficiency in all disciplines. A visionary leader who leverages broad-based
skillset with innovation to position companies as industry pioneers.
ZEBRA TECHNOLOGIES, Vernon Hills, Illinois
Director of Operational Quality


Directed global supply chain quality operations for core business product lines. Oversaw quality performance of
contract manufacturers and international supply base, document control engineering, distribution quality operations,
incoming inspection, sales customer interface, customer issue escalations, customer experience management,
quality system registration, and cost of poor-quality operational governance. Applied Lean Six Sigma methods,
driving quality improvements, eliminating non-value-added complexity, and rationalizing engineering specifications.

Implemented supplier development model, achieving required quality improvements for supply chain
operations in China resulting in order-of-magnitude improvements in targeted commodities/contract
Generated over $1,000,000 in annualized operating efficiency through global resource consolidation, as well
as process improvements.

MOTOROLA, Libertyville, Illinois
Senior Director of Engineering Quality


Led initiatives delivering product field quality and warranty cost improvements for mobile device business.
Implemented annual improvement targets, drove corrective action, and institutionalized best practices. Ensured
alignment of product quality standards with market competition and business needs. Implemented community-ofpractice approach, identifying and resolving chronic product issues.

Achieved 50% field failure rate and associated warranty cost portfolio reduction.
Strengthened warranty reserve and accrual approach utilizing statistical methods, resulting in 25-point
forecast accuracy improvement.
Significantly reduced ongoing reserve balance adjustments.

Senior Director of Quality and Customer Advocacy


Spearheaded global program establishing customer-driven scorecards, improving customer satisfaction rates.
Pioneered global partnership with regional go-to-market teams, developing scorecard tools and processes required
for capturing customer voice. Analyzed and identified key customer satisfaction drivers.

Developed and instituted operational governance processes, resulting in 20% improvement in customer

Kevin T. Fredrich, Page 2
Director of Engineering Quality, 2000-2003. Coordinated product quality operations for multi-billion-dollar
cellular handset business unit.
Oversaw quality system management and certification, product reliability
assessment, and software quality assurance. Collaborated with product design teams, executing continuous
improvement programs and Six Sigma designs. Reduced factory defect rate by 70% and field failure rate by 25%.
Created software reliability methods and tools, reducing post-release defects by 30% as well as test time. Applied
Six Sigma to cost of poor quality poor-quality costs, resulting $300,000,000 savings. Developed and certified 15
green belts, nine black belts, and two master black belts.
Director of Quality, 1999-2000. Designed and implemented product development quality program for low-tier
cellular product portfolio. Led development and execution of quality plans, coordinating required activities across
several worldwide designs and manufacturing centers. Drove design for manufacturability and assembly in product
development cycle, creating 12-point factory yield improvement. Launched product portfolios, achieving highest
volume in business unit history and benchmark performance in factory quality levels and customer return rates.
Senior Program Manager, Fort Worth, Texas, 1997-1999. Led new product programs and institutionalized
program management processes and tools. Established cross-functional integrated schedule development process.
Coached and trained project teams in critical path and risk management strategies, achieving timely delivery of
significant product programs. Instituted metrics, driving 20% cycle time improvement as well as schedule accuracy.
Development Engineering Manager, Fort Worth, Texas, 1995-1997. Directed engineering team in paging base
transmitter development, including design, cost reduction, customer interface, and certification. Designed and
advanced patented market-leading products, increasing sales by $30,000,000. Redesigned products, reducing 67%
field failure rate and costs by $12,000,000.
Operations Manager, Fort Worth, Texas, 1994-1995. Facilitated operation of newly formed business unit
warranty repair center. Consolidated four separate business functions, saving annualized costs of $750,000.
Developed operation competence in root failure analysis, improving cost-per-repair, bounce rate, and cycle time.
Manufacturing Manager, Schaumburg, Illinois, 1992-1994.
Group Leader, Technical Operations, (Motorola JV), Bloomingdale, Illinois, 1989-1992.
Engineer, Manufacturing, Schaumburg, Illinois, 1985-1989.
Engineer, Microwave-RF, Schaumburg, Illinois, 1984-1985.

ILLINOIS INSTITUTE OF TECHNOLOGY, Chicago, Illinois, B.S., Electrical Engineering

Global Organization Leadership Development Program, Motorola
Certified Quality Manager, American Society for Quality
6 Black Belt, Motorola
6 Master Black Belt, Motorola
Lean 6, Zebra Technologies