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RESUME

Kishore Nakka
1/31 Edgar Street
Kingsville 3012
Mobile: 0416076447
kishorenakka08@gmail.com

Career Objective:

Work with dedication to learn and gain competency in the job


Use my acquired skills for the continuous development of the organization
Prepare myself for further career development
Usage of my studies and qualification for the betterment of the organization and
own progress.

Skills
.

Excellent ability to inspire and motivate teams/individuals to achieve success


Quick learner- able to learn new things efficiently and apply effectively
Proven results focused attitude and ability to achieve targets/goal
Excellent computer proficiency (Microsoft Office: Word, Power point, Excel,
Email, Internet)
Excellent rapport building skills
Love talking to people
A positive and can do attitude
Exceptional Customer service skills
A passion and drive to sell

Educational Qualification:
Year 2007
Masters in Information Technology - Central Queensland University.

Professional Experience
National Australia Bank
Inbound Consumer Sales Banker
Nov 2010 - Jun 2014
Job Profile:
Worked as Inbound Sales banker - selling Personal Loans, Credit cards and Term
Deposits.
Responsibilities:

Selling loans, credit cards, general insurance policies, along with personal
deposit products to personal and self employed applicants.
Identify cross-sell opportunities when assessing customer's financial needs, close
sales and refer more complex products to appropriate specialists.
Having quality conversations with our customers to maintain strong relationships
Demonstrating professional and ethical behaviour in all our actions by ensuring
compliance with external legislation, bank standards and internal operating
policies and procedures relevant to the position.
Decision Making.
Motivate and inspire team members
Meeting KPIs up to the mark

Sales Force Salmat Telstra Universal


Inbound Customer Service and Sales Consultant
Jun 2010 Nov 2010
Job Profile:
Worked as Customer Service and Sales Consultant handling calls regarding Fixed lines,
Mobiles and Bigpond enquiries.
Responsibilities

provided a one stop solution to customers calling enquiring about Fixed lines,
mobiles and big pond.
the ability to cross sell and up sell other telephony products such as Mobiles,
Landlines and big pond

Knowledge of Customer handling, problem solving and customizing the product


as per the needs of the customer.
Competent in the usage of computers and do small calculations while talking to
the customers.
Excellent Communication Skills.

Aegis Telstra
Inbound Customer Service and Sales Consultant
Aug 2007 July 2009
Job Profile:
Worked as Customer Service and Sales Consultant handling calls regarding Fixed lines,
Mobiles.
Responsibilities

Handled both Cold Calls and Warm Calls.


Achieved set targets.
provided solutions to customers calling enquiring about Fixed lines and mobiles.
plans and all other general enquiries, whilst having
the ability to cross sell and up sell other telephony products such as Mobiles,
Landlines
Knowledge of Customer handling, problem solving
Provide Customer with product information
Excellent Listening Skills

Interests
Music

References

Available upon request