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Genpact to Leverage Smart Enterprise Processes (SEPSM) Proprietary

Methodology to Optimize Manipal Health Enterprises’ Hospital Services
NEW DELHI, November 10, 2010 – Genpact Limited (NYSE: G), a global leader in business
process and technology management, today announced a five-year contract with Manipal Health
Enterprises Pvt. Limited (MHE), one of the largest tertiary care hospital chains in India. Genpact
will implement process optimization programs for MHE’s 11 hospitals across India by leveraging its
proprietary Smart Enterprise Processes (SEPSM) methodology.

Under this engagement, Genpact will help MHE improve its business outcomes by driving
efficiencies in each hospital’s sourcing, supply chain management, material handling and utilization
to provide significant cost deflation and positively impact patient care and streamline patient flow.

“We strongly believe that Genpact’s deep domain experience in process optimization and
management, with global experience in delivering similar solutions to the healthcare industry, will
enhance our hospital services that will, in turn, help us provide the best medical care to our
patients, without increasing our overhead costs.” said Rajen Padukone, CEO, Manipal Health

This unique engagement, advised by TPI (a leading global sourcing advisory firm), is based on a
business-outcome model and will deliver a measurable bottom line impact for MHE by driving cost
efficiencies through process optimization and consolidation. “This engagement is unique in several
ways in the business process services industry, especially in terms of its risk-reward structure. It
probably offers a directional view of the next stage of evolution in the industry,” said Sid Pai,
Partner and Managing Director, TPI India.

Genpact has successfully implemented SEP for a number of hospitals in the U.S. resulting in the
optimization of 140 core processes in less than one year. Genpact has also helped New Delhibased Lok Nayak Hospital and Dr. Ram Manohar Lohia Hospital to optimize their emergency room

CEO & MD. ‘Tiger’ Tygarajan. Genpact couples its deep process knowledge and insights with focused IT capabilities.S. reducing administrative costs and improving cash flows for clients in the payer. 9 Primary Care Clinics and 55 Community Health Programmes with a strength of 4. offering a broad portfolio of enterprise and industry-specific services. secondary and primary health care delivery services which are covered over 15 Hospitals.” said Dr. Commenting on the engagement with Manipal Health Enterprises. “Genpact has partnered with premier hospitals in India and the U. Genpact has developed Smart Enterprise Processes SM (SEP ). The Manipal Group through MHE and the Group’s teaching hospitals offers quaternary. About Genpact Genpact is a global leader in business process and technology management.000 Beds.“Our partnership with Genpact underscores our commitment for delivering high quality healthcare supported by best-in-class processes to deliver world class affordable patient care and experience in our hospitals. experienced staff and sound quality management practices. Putting process in the forefront.5 Million Patients annually. life sciences. patient centricity and ethical practices Manipal Health Enterprises provides path-breaking medical services and technologies in this new age of healthcare. to optimize processes that have resulted in improved patient care and positive bottom line impact. targeted analytics and pragmatic reengineering to deliver comprehensive solutions for clients. over 1000 Doctors and 1. Genpact’s Lean Six Sigma and re-engineering solutions leverage a unique combination of custom technology.V.000 processes for more than 400 clients worldwide. Driven by clinical excellence. We are pioneering the use of end-to-end process optimization using our SEP methodology to directly impact cost efficiencies at MHE. Ranjan Pai. equipment manufacturing and services segments. tertiary. rigorously scientific methodology for managing business processes. Lean and Six Sigma are an integral part of Genpact’s culture and Genpact views the management of business processes as a science. Chief Operating Officer of Genpact. process excellence. Manipal Education & Medical Group. provider. The company manages over 3. N. to both national and international patients world over. We are excited at the potential strides we can make toward improving patient experience and by the future savings that the process improvements will result in. said. a groundbreaking. The Manipal Group are pioneers in the Indian healthcare industry for over 6 decades and with a proven pedigree of training the best of doctors through the various Medical schools operated by it. which . Limited Manipal Health Enterprises (MHE) is an integrated hospital service system under a corporate structure that provides healthcare from the minor smallest to the most complex medical problems. About Manipal Health Enterprises Pvt.” Genpact's healthcare practice specializes in increasing revenue. d has been delivering state-of-the-art healthcare services that are curative and preventive in nature. Our teams will work with MHE to re-engineer their clinical and non-clinical processes to measurably increase efficiency and productivity of patient care staff. nationally and globally.

For more information: Nandini Kochar (Genpact Media Relations – India) + 91 9811725578 Gail Marold (Genpact Media Relations – U. Learn more at www.) gail.focuses on optimizing process effectiveness in addition to efficiency to deliver superior business outcomes.S.genpact. Services are seamlessly delivered from a global network of centers to meet a client’s business + 1 (919) 345-3899 Arunita Dutta (For Genpact – India) +91 9811740901 . cultural and language needs and cost reduction goals.