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Western Europe

Annual Review & Predictions for 2012
Speakers:
Ton Mulders
John Nurthen
David Papapostolou
Adam Pode

Director Strategic Solutions, Europe
General Manager, Europe
Research Analyst, Europe
Director of Research, Europe

This webinar is broadcast through your computer speakers via the audio broadcasting icon on
your screen. You may adjust the sound volume by using the slide bar on the audio broadcasting
icon. If you continue to have trouble with the sound, you may dial into the call by dialing+44(0)20-3027-7997 and using access code 669 652 085. Need further assistance? Contact SIA
customer service at 800-950-9496 for the US and +44-(0)207-194-7754 for Europe.

Confidential Report – NOT for Distribution | ©2011 Crain Communications Inc. All rights reserved.

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13 December 2011
3pm GMT/ 4pm CET
10am PST/ 1pm EST

Annual Review & Predictions for 2012
• Introductions
• Review 2011
• Predictions for 2012
• Q&A
– Your questions are welcome!

• Summary/Closure

©2011 by Crain Communications Inc. All rights reserved.

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CWS Council Members (partial list) ©2011 by Crain Communications Inc. 3 . All rights reserved.

Western Europe Buyer Webinar Annual Review & Predictions for 2012 Sponsored by Christine Abbeduto Global Vice President Vendor Managed Services ©2011 by Crain Communications Inc. All rights reserved. 4 .

European Staffing Market Growth 2011 • Staffing Industry Analysts’ 2011 forecast for Europe – +11% revenue growth • The fast track – Germany. Ireland ©2011 by Crain Communications Inc. Italy – Scandinavia (especially Sweden) – Sweden identified as the world’s ‘Most Attractive Staffing Market’ with Poland 3rd • The laggards – UK. Portugal. Spain. All rights reserved. 5 .

All rights reserved.The Waves Swamping Europe Euronext Year over Year Performance 60% 40% 20% 0% -20% -40% -60% Euronext 100 ©2011 by Crain Communications Inc. 6 .

The Waves Swamping Europe Year-over-year Change in Hours Worked for Selected Countries 60% 40% 20% 0% -20% -40% -60% France Netherlands Germany European average (+CH) Euronext 100 Source: Staffing Industry Analysts. All rights reserved. BAP Germany ©2011 by Crain Communications Inc. 7 . ABU Netherlands. Pole Emploi France.

8% • +40% revenue growth – – – – Wise Group RTC Group DLSI Staffline – Hydrogen Group – Uniflex – Brunel International ©2011 by Crain Communications Inc. 8 .Listed Staffing Companies’ Performance • Q3 median growth – Revenue up by 17.5% – Net income up 39. All rights reserved.7% – Gross margin for top ten down -0.

Legislation • EU Temporary Agency Work Directive – Failures to transpose • Infraction proceedings – Post-deadline expectations 16 Member States not in line with the EU 1% transposition target ©2011 by Crain Communications Inc. 9 . All rights reserved.

Legislation • Agency Workers Regulations – UK • 12 week qualifying period • Swedish derogation • Bringing temporary staffing in-house • Government review of AWR in 18 months – Ireland • Social partners fail to agree ©2011 by Crain Communications Inc. All rights reserved. 10 .

All rights reserved. 11 .Legislation • Germany – Minimum Wage for Temporary Workers • France – Removal of low wage subsidy • Czech Republic – Ban on non-EU temporary workers from 2012 ©2011 by Crain Communications Inc.

Scandals ©2011 by Crain Communications Inc. All rights reserved. 12 .

healthcare staffing: 20% of all deals – Trans-border deals: 20% (2/3 trans-continental) • Non staffing deals: homecare services and software providers ©2011 by Crain Communications Inc.European Staffing Company M&A • 118 staffing company deals in 2011 – Professional staffing more attractive than blue collar – IT. All rights reserved. 13 .

European Staffing Company M&A • Recent significant deals – – – – – – Randstad: SFN (USA) Adecco: Drake Beam Morin (USA). 14 . Trainico (DE) Allegis: Aston Carter (UK-IT) Droege Capital GmbH: Trenkwalder (AT) ManpowerGroup: Proservia (FR) Gi Group: right4staff (UK) ©2011 by Crain Communications Inc. All rights reserved. Medic (DE).

GMW (Germany) • 2010: Olympia (Portugal & Spain) – Groupe Crit • 2011: Peoplelink (US) ©2011 by Crain Communications Inc. 15 .European Staffing Company M&A • Recent significant deals – Synergie • 2011: Draig Personnel (UK). All rights reserved.

16 .7bn 0 MSP VMS Source: Staffing Industry Analysts – VMS/MSP Landscape Report 2011 ©2011 by Crain Communications Inc.Global MSP/VMS Market 2010 (no double count) 70 €57bn 60 No detail € Billion 50 40 €37bn None/other 30 a) + b) = Client Resource a) b) 20 3rd Party VMS 3rd Party MSP 10 Own VMS Own MSP > €63.2bn > $83. All rights reserved.

17 .Europe: >22% of Global MSP/VMS spend 2010 Europe* > €14bn Global > €63bn Europe 22% (€14bn) Rest of World 78% (€49bn) * Fieldglass and Lumesse not regionally specified Source: Staffing Industry Analysts VMS/MSP Landscape Report 2010 ©2011 by Crain Communications Inc. All rights reserved.

MSP/VMS Trends • Growth • Gaining market share • Consolidation • Diversification * Source: Staffing Industry Analysts – VMS/MSP Landscape Report 2011 ©2011 by Crain Communications Inc. All rights reserved. 18 .

All rights reserved. 19 .Predictions for 2012: Lack of Visibility ©2011 by Crain Communications Inc.

All rights reserved.Predictions for 2012 • Demand for contingent labour not as strong as in 2011 – But still positive despite economic uncertainty – Skills shortages in Germany – UK. 20 . a market of conflicting trends – Potential pick-up in demand for professional/ executive skills ©2011 by Crain Communications Inc.

All rights reserved.2012 SIA Team Predictions ©2011 by Crain Communications Inc. 21 .

Any Questions? 22 .

Western Europe Buyer Webinar Annual Review & Predictions for 2012 Sponsored by Christine Abbeduto Global Vice President Vendor Managed Services ©2011 by Crain Communications Inc. 23 . All rights reserved.

SAVE THE DATE! 15-16 May 2012 Lancaster Hotel. 24 . London www.eu © 2007-2011 The London Organising Committee of the Olympic Games and Paralympic Games Limited ©2011 by Crain Communications Inc.cwssummitwe. All rights reserved.

Next European Webinar The Agency Work Directive: What Happened? Sponsored by Beeline Wednesday 25 January 2012 9am EST / 2pm GMT / 3pm CET 25 .

Ton Mulders Director Strategic Solutions.Remember we want to know what you are thinking…. All rights reserved. 26 .. Europe E: tmulders@staffingindustry.com P: +31 (0) 651 385 435 ©2011 by Crain Communications Inc.