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TLIA1307C Receive goods Learner Guide
TLIA1307C Receive goods Learner Guide
TLIA1307C Receive goods Learner Guide

TLIA1307C

Receive goods

Learner Guide

TLIA1307C Receive goods Learner Guide

Contents

What this Learner’s Guide is about

1

Planning your learning

2

How you will be assessed

4

Section 1

5

What documentation is involved when receiving stock?

5

Section 2

25

What does checking and inspecting goods involve?

25

Section 3

39

What do I need to know to assist with unloading, unpacking and

putaway of stock?

39

Additional resources

69

Feedback on activities

71

TLIA1307C Receive goods

What this Learner’s Guide is about

This%Learner’s%Guide%is%about%the%knowledge%and%skills%you%require%to% receive%goods%in%accordance%with%regulatory%and%workplace% requirements,%including:%identifying%workplace%procedures%and% documentation%requirements %for%the%receipt%of%goods,%checking%and% inspecting%for%the%receipt%of%goods,%checking%and%inspecting%goods%on% arrival%and%completing%workplace%documentation%and%unloading,% packing%and%storing%stock.%%

The%Elements%of%Competency%from%the%unit% TLIA1307C %Receive%goods% covered%in%this%Learner’s%Guide%are%listed%below. %

Identify%workplace%procedures%and%documentation%requirements%for%

the%receipt%of%goods%

Check%and%inspect%goods%on%arrival%and%complete%workplace% documentation %

Unload,%unpack%and%store%stock %

This%uni t%of%competency%is%from%the%Transport%and%Logistics %Training% Package%(TLI07 ). %

TLIA1307C Receive goods

Planning your learning

It%is%important%to%plan%your%learning%before%you%start%because%you%may% already%have%some%of%the%knowledge%and%skills%that%are%covered%in%this% Learner’s%G uide.%This%might%be%because: %

you%have%been%working%in%the%industry%for%some%time,%

and/or%

you%have%already%completed%training%in%this%area. %

Together%with%your%supervisor%or%trainer%use%the%checklists%on%the% following%pages%to%help%you%plan%your%study%progra m.%Your%answers%to% the%questions%in%the%checklist%will%help%you%work%out%which%sections%of% this%Learner’s%Guide%you%need%to%complete. %

This%Learner’s%Guide%is%written%with%the%idea%that%learning%is%made%more% relevant%when%you,%the%learner,%are%actually%work ing%in%the%industry.% This%means%that%you%will%have%people%within%the%enterprise%who%can% show%you%things,%discuss%how%things%are%done%and%answer%any% questions%you%have.%Also%you%can%practise%what%you%learn%and%see%how% what%you%learn%is%applied%in%the%enterp rise. %

If%you%are%working%through%this%Learner’s%Guide%and%have%not%yet%found% a%job%in%the%industry,%you%will%need%to%talk%to%your%trainer%about%doing% work%experience%or%working%and%learning%in%some%sort%of%simulated% workplace.% %

Page 2

© Australian National Training Authority 2003

ADELG1008

Customised and Developed by Armstrong’s Driver Education P/L March

2008

TLIA1307C Receive goods

Section 1: What documentation is involved when receiving stock?

Are%you%able%to:%

Yes $

No$

1. identify%the%documentation%used%to% receive%stock%into%a%warehouse? %

%
%
%
%

2. highlight%the%more%important%parts%of%this% % documentation? %

%
%
%
%

Section 2: What does checking and inspecting goods involve?

Are%you%able%to:%

Yes $

No$

1. give%a%summary%of%what%receival%involves? %

%
%
%
%

2. list%steps%for%checking%goods%against % documentation? %

%
%
%
%

3. list%procedures%for%reporting%damages/ % discrepancies? %

%
%
%
%

4. select%the%correct%manual%materials% handling % techniques%and%equipment%to%be%used%for%% unloading,%and%putting%away? %

%
%
%
%

5. identify%steps%for%recording%returns?% %

%
%
%
%

Section 3: What do I need to know to assist with unloading, unpacking and putaway of stock?

Are%you%able%to:%

Yes $

No$

1. demonstrate%safe%unpacking%procedure? % %

%
%
%
%

2. assist%with%the%putaway%of%goods? % %

%
%
%
%

TLIA1307C Receive goods

How you will be assessed

Assessment%of%this%Unit%of%Competency%will%include%observation%of%real% or%simulated%work%processes%using%workplace%procedures%and% questioning%on%underpinning %knowledge%and%skills.%It%must%be% demonstrated%in%an%actual%or%simulated%work%situation%under% supervision.%

You%will%be%required%to: %

identify%relevant%workplace%documents %

assist%with%the%receival%of%deliveries %

demonstrate%safe%unloading,%unpacking%and%put%a way%according%to% workplace%procedures. %

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© Australian National Training Authority 2003

ADELG1008

Customised and Developed by Armstrong’s Driver Education P/L March

2008

TLIA1307C Receive goods

Section 1

What documentation is involved when receiving stock?

TLIA1307C Receive goods

Section outline

Areas$covered$in$this$section $

Stock%integrity%

Consignment%notes %

Internal%packing%slips %

Electronic%data%systems%

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© Australian National Training Authority 2003

ADELG1008

Customised and Developed by Armstrong’s Driver Education P/L March

2008

TLIA1307C Receive goods

What does receival involve?

Receival%involves: %

arrival%

unloading %

unpacking%

checking%

entry%in%system.%

Goods%may%arrive%at%the%warehouse%in%many%ways.%%They%may%arrive%on% trains,%aircraft%or%trucks,%and%they%may%be%packed%in%containers,%cartons% or%simply%on%pallets.%%Road%trucks%a re%the%most%common%form%of% transport%for%the%distribution%of%goods.%%Some%road%trucks%are%enclosed% containers%and%are%loaded/unloaded%from%the%rear.%%Other%types%are% loaded/unloaded%from%the%side. %

TLIA1307C Receive goods

Activity 1: What are the procedures for receiving stock into the warehouse where you work?

Discuss with your trainer, the steps for receiving stock into the warehouse where you work. Make some notes about the main steps involved. Compare what you have written with the list above. Are there any differences?

Page 8

© Australian National Training Authority 2003

ADELG1008

Customised and Developed by Armstrong’s Driver Education P/L March

2008

TLIA1307C Receive goods

What about stock integrity?

At%receival%it%is%important%to%make%sure%the%quality%and%quantity%of% goods%is%what%is%expected.%%Goods%must%be%received%properly%and%put% away%in%the%correct%place.%If%you%don’t%get%it%right%here,%the%whole% supply%chain%is%incorrect.%%It%is%also%very%important%that%the%integrity%of% stock%is%also%protected. %

TLIA1307C Receive goods

Activity 2: What is stock integrity?

If you are not sure what ‘stock integrity’ means, ask your trainer or work mate to explain to you what it means and why it is important. You might like to make some notes in the space provided.

There is feedback on this activity at the back of this Learner’s Guide.

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© Australian National Training Authority 2003

ADELG1008

Customised and Developed by Armstrong’s Driver Education P/L March

2008

TLIA1307C Receive goods

The%warehouse%where%you%work%is%a%critical%link%of %goods%exchange.% Goods%exchange%involves%many%different%groups:%% %

suppliers%

purchasers%

carriers%

distribution%centres. %

All%these%groups%work%together%in%a $ system%to%guarantee%the%customer% gets%what%they%want,%when%they%want%it%and%at%the%right%cost. %

Receival%at%a%warehouse%must%ensure%that%goods%flow%through%the%

warehouse%as%smoothly%as%possible,%not%making%mistakes%and%not%

causing%delays.%

What documentation is involved with receiving stock?

To%make%sure%the%flow%of%goods%through%a%warehouse%is%smooth%and% ef fective,%we%need%a%method%of%recording%and%tracking%goods%between% all%groups%involved%in%the%exchange%process.%We%need%a%way%to%show% that%suppliers,%purchasers,%carriers%and%distribution%centres%have%all% played%their%part%correctly.%%This%is%necessary%to%s how%exactly%what% goods%have%been%given%to%whom,%and%as%evidence%of%work%and%receipt% of%goods%on%which%payments%will%be%based. %

Individual%warehouses%will%have%different%systems%for%recording%the%

movement%and%storage%of%goods.%%These%systems%can%be%manual%or%

computerised.%

Making%sure%the%system%works%involves%many%different%types%of% documentation. %

TLIA1307C Receive goods

Delivery note

A%delivery%note%is%usually%supplied%with%the%goods%at%the%time%of% delivery.%%It%will%state%what%the%supplier%has%actually%delivered%to%the% store.%%This%is%probably%the%most%important%receipt%document%of%all.%% Goods%delivered%are%checked%against%the%delivery%note%to%confirm%the% delivery%is%correct. %

%

Sample$delivery$note $

 

GOODS SHIFTER LTD

Date: 4/7/03

DELIVERY NOTE

To:

Coles

Address: Jay Street, Melbourne

 

Please accept delivery of the following items

 

Item

Code No.

Description

Quantity

Method of

Delivery

Saucepans

02

stainless steel - copper base

100

carrier

30cm

Method of delivery:

 

Good received by:

(signature) John Foreman

Page 12

© Australian National Training Authority 2003

ADELG1008

Customised and Developed by Armstrong’s Driver Education P/L March

2008

TLIA1307C Receive goods

Activity 3: What information on a delivery note is important/relevant?

The delivery note is used to check the delivery has come to the right place and it contains the correct goods. On the sample delivery note above, circle or tick the information you think will show the delivery has come to the right place and contains the correct goods.

There is feedback on this activity at the back of this Learner’s Guide.

TLIA1307C Receive goods

Invoice

Invoices%are%used%for%the%same%purpose%as%the%delivery%document.%%

However,%invoices%are%used%in%situations%where%the%distribution%centre%

actually%purchases%the%goods%rather%than%just%distributing%them%for%

somebody%else.%%Goods%received%are%checked%against%the%amount%and%

description%stated%on%the%invoice.%The%invoice%may%contain:%

a%single%item%or%%

many%items.%%

Invoices%are%normally%sent%with%the%load%of%goods. %

Invoices%are%very%important%documents%as%they%are%used%to%bill%the%

receiving%company.%%

Great%care%must%be%taken%to%make%sure%that%goods%received%are% accurately%checked%against%the%invoice.% %

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© Australian National Training Authority 2003

ADELG1008

Customised and Developed by Armstrong’s Driver Education P/L March

2008

TLIA1307C Receive goods

A$sample$invoice$ $

STICKY HONEY CORPORATION OF AUSTRALIA LIMITED

Head office Sticky Honey Corporation PO Box 666 Poorlands 7704 Queensland Phone (16) (70) 777 3573

Payment address 39 Archerfield Road Poorlands 7704 Queensland Australia Australia Fax (16) (70) 039 3573

Grocery Hold It

Invoice No.

687710 V

Post Office Box 691

Invoice Date

16 Apr 1996

SOUTH LAUNCESTON TAS 7249

Customer No.

Groce16

INVOICE

V/No 53522

Cust. Order No. 96103N Sales Tax No.

PRODUCT CODE & DESCRIPTION

ACKAGE

ANTITY

ANTITY

UANTITY

UANTITY

UNIT

S/T%

AMOUNT

TYPE

PER

RDERED

ACK ORD.

ELIVERED

PRICE

CKAGE

23CAC Good Pure Honey 375g

 

12

21

 

21

 

19.0

 

399.00

 

400g

12

48

48

22.5

1082.40

09STC Sticky Honey 05CVS Bush Honey

750g

12

39

39

25.0

977.34

   

2458.74

 

GST

245.87

INVOICE TOTAL

 

2704.61

Delivered To:

GROCERY HOLD IT B & D TRANSPORT 530 GARFIELD STREET LAUNCESTON

TLIA1307C Receive goods

Activity 4: What parts of an invoice are important/relevant when receiving goods?

Like the delivery docket, the invoice is used to check that:

the delivery is at the right place

the delivery has the right products

the delivery has the right amount of products.

Using the sample invoice above, circle or tick the information you would use to check the three points listed above.

There is feedback on this activity at the back of this Learner’s Guide.

Page 16

© Australian National Training Authority 2003

ADELG1008

Customised and Developed by Armstrong’s Driver Education P/L March

2008

TLIA1307C Receive goods

Manifest

Some%warehouses%are%‘care%takers’ $ of%goods,%(that%is%they%do%not% actually%purchase%the%goods).%These%warehouses%receive%goods%using%a% document%called%a%manifest. $

The%manifest%is%similar%to%an%invoice.%They%are%used%mostly%when% importing%or%exporting%goods.%%The%information%on%a%manifest%is%used% to%check%the%delivery%and%make%sure%all%the%goods%consigned%have% arrived.$ %

A%delivery%note,%invoice%or%manifest%will%be%used%at%different%times%to% check%that%the%goods%delivered% are%the%right%goods%and%the%right% quantity. %

A$sample$manifest $

Time:

: PUFF Ltd

MANIFEST OF CIGARETTES NO

DOMESTIC CIGARETTES EXCISE TARIFFS

Home Consumption - Export

DCS Document:

From:

DISPATCH DATE:

/

/

Manifest:

V

To:

INTO STORE:

/

/

Carrier:

No

 

Long

Variant

No of

Each

Quantity

Net

Total Net

Plts

Description

Unit

Par'ls

Contain

Under Bond

Duty Paid

Wt/M

Weight

 

PUFF1

PUFFING BILLY

20X200

 

10,000

       
 

MORE

MOREPUFF

20X200

 

5,000

       
 

CANST

CANCERSTICK

25X200

 

5,000

       
 

DAN1

DANGERBLOCK

25X200

 

5,000

       
 

DAN2

D/BLOCK LIGHTS

25X200

 

5,000

       
 

SMOK

SMOKEROLL

25X200

 

5,000

       
 

ROLL

ROLLYEROWN

30X240

 

12,000

       
 

TAR1

TARANICOTINE

35X210

 

10,500

       
 

Total

     

Prepared by:

Total:

Checked by:

Pan No:

Seal No:

by: Total: Checked by: Pan No: Seal No: © Australian National Training Authority 2003 Customised

TLIA1307C Receive goods

Activity 5: What parts of a manifest are important/relevant when receiving goods?

Circle or tick the sections of the sample manifest which you think are important/relevant when receiving goods.

There is feedback on this activity at the back of this Learner’s Guide.

Page 18

© Australian National Training Authority 2003

ADELG1008

Customised and Developed by Armstrong’s Driver Education P/L March

2008

TLIA1307C Receive goods

Consignment note

A%consignment%note%is%used%when%the%delivery%is%contracted%out%to%a%

private%carrier.%%They%show%what%is%to%be%receipted%and%are%usually%

issued%by%the%carrier%of%the%delivery,%as%a%record%of%what%has%actually%

been%sent.%

A$sample$consignment$note$ $

Shippers Pty Ltd

Interstate Hauliers A.C.N. 047 494 900  T D TYPE OF SERVICE  D T
Interstate Hauliers
A.C.N. 047 494 900  T D
TYPE OF SERVICE
 D T
133420
LAUNCESTON:
930 FORSTER STREET, INVERMAY 7248
TELEPHONE:
HOBART:
(003) 88 8373
RAIL YARDS, SNAVE STREET, 7000
(002) 00 9963
PALLETS
CHEP
LOSCAM
PLAIN
CHARGES
TELEPHONE:
.
PAYABLE BY:
DEVONPORT:
RAIL YARDS, DEVONPORT, 7310
TELEPHONE:
(004) 63 5142
230 - 303 PLUMMER ST, PORT
EX-CHANGE
MELBOURNE:
MELBOURNE, 3207
EXCHANGED
TELEPHONE:
SYDNEY:
(03) 6622 5469
UNIT 33, HALE STREET, BOTANY
2000
OWING
TELEPHONE:
(02) 886 5613
FROM (SENDER)
TO (RECEIVER)
Sender's
No. Item
DESCRIPTION
Length
Width
Height
M3
Weight
Ref.
M
M
M
KGS
TOTAL
INSURANCE (See Reverse)
TOTAL M3
TOTAL KGS
ITEMS
VALUE OF GOODS: $
SIGNATURE OF SENDER:
RECEIVED FOR shippers
UNIT No.
SIGNATURE OF RECEIVER:
*
*
.
.
DATE
DATE
DATE
* CARRIAGE OF GOODS SUBJECT TO CONDITIONS PRINTED ON THE
REVERSE SIDE OF THIS DOCUMENT AND ARE ACCEPTED AS READ ON THE
SIGNING OF THIS DOCUMENT
BUFF:
ADMIN COPY
GREEN:
RECEIVERS COPY
MANIFEST No
WHITE:
FREIGHT COPY
BLUE:
SENDERS COPY
PINK:
P.O.D. COPY

TLIA1307C Receive goods

In%some%cases,%the%goods%on%a%consignment%note%may%be%checked%with%other% delivery%documents%(invoice,%manifest%etc).%%A%consignment%note%usually%does% not%give%a%prod uct%description,%but%will%give%information%like%how%many%boxes,% pallets,%bags,%bales%etc. %

The%important%sections%are: %

pallet%control%information%

number%of%items %

description %

receiver%

signature%of%receiver.%

If%you%are%not%sure%why%the%points%listed%above%are %important%to% receiving%goods,%please%discuss%consignment%notes%with%your%trainer. %

Page 20

© Australian National Training Authority 2003

ADELG1008

Customised and Developed by Armstrong’s Driver Education P/L March

2008

TLIA1307C Receive goods

Activity 6: What documents will you see when receiving goods?

Ask your trainer to help you collect a sample of the types of documents used for receiving goods where you work. Compare what you collect with what is talked about in this Learner’s Guide. To complete this Learner’s Guide, you need to be able to identify the important parts that are relevant to your job when receiving goods. If you think you will have trouble doing this, ask your trainer for help.

TLIA1307C Receive goods

Internal packing note

The%internal%packing%note%is%used%to%carry%out%a%more%detailed%check%of% the%stock%delivered,%once%the%outer%containers,%such%as%cartons,%drums,% boxes%and%pallets%have%been%broken%down%and%the%sto ck%is%ready%for% inspection%and%then%storage.%%The%packing%note%lists%what%is%actually% within%each%unit%delivered.%%It%should%give%specific%information% regarding%quantity,%type,%size,%specifications,%colours,%etc.%

Internal$packing$note$example $

 

PACKING SLIP

 
 

Account No.

 
Date 1/4/96
Date
1/4/96
Page 2
Page
2
 
Number 27
Number
27
 
 

WY6196

Container

Item No

Qty

Part Number

Description

Location

Code

Cum

No.

 

04

26

100

027

Bearings

Melb

0019

 

Page 22

© Australian National Training Authority 2003

ADELG1008

Customised and Developed by Armstrong’s Driver Education P/L March

2008

TLIA1307C Receive goods

Electronic data systems

Many%warehouses%today%use%special%c omputer%systems%in%the%receival% of%goods.%This%is%called%an%automated%system.%Automated%systems%cut% down%on%paper%work%and%are%very%quick%when%it%comes%to%checking% and%transferring%information.% %

The%main%features%of%an%automated%system%are: %

consignment%notes%sent%through%a%computer%as%proof%of%delivery %

barcodes%used%on%consignment%notes%

barcoded%delivery%labels%

speedy%pricing.%

Sometimes%with%automated%receival%systems,%computers%can%be%used%

to%provide%extra%information.%Daily%dispatch%details%can%be%looked%at%

for%numbers%of:%

deliveries %

amounts%

weights% %

money%charged.%

TLIA1307C Receive goods

Activity 7: Does your warehouse use special computer systems in the receival of goods?

Does your warehouse use special computer systems in the receival of goods? If yes, ask your trainer why computer methods are used. If your warehouse does not use computer systems for receiving goods, ask your trainer if, in the future, they will be used and why they might be used.

Page 24

© Australian National Training Authority 2003

ADELG1008

Customised and Developed by Armstrong’s Driver Education P/L March

2008

TLIA1307C Receive goods

Section 2

What does checking and inspecting goods involve?

TLIA1307C Receive goods

Section outline

Areas$covered$in$this$section $

Accepting%and%receiving%delivery%of%goods%

Checking%the%consignment%is%correct %

Checking%the%consignment%for%damage%on%the%truck%and%off%

the%truck%

Page 26

© Australian National Training Authority 2003

ADELG1008

Customised and Developed by Armstrong’s Driver Education P/L March

2008

TLIA1307C Receive goods

The receipts area

The%receipts%area%is% a%special%area%within%the%warehouse%for%the% receival%of%goods.%It%is%a%separate%area%away%from%all%existing%stock.% Sometimes%this%area%is%called%the%Quality%Control%area%or%‘QC’.%%This%is% because%all%incoming%deliveries%must%be%carefully%checked%before%the % goods%are%mixed%with%stock%on%hand. %

The%receival%area%is%usually%located%close%to%loading%and%unloading% docks.%This%helps%to%save%handling%time%and%allows%Forklifts,%trolleys,% etc,%to%be%used.%The%receival%area%should%be%large%enough%to%allow% goods%to%be%carefully%checked.% %

When%doing%a%first%check,%look%for%pallets%with%product%overhang%or% wet%and%damaged%stock.%Some%warehouses%only%accept%single%item% pallets.%If%this%is%the%case%in%the%warehouse%where%you%work,%pallets% with%mixed%items%will%also%need%to% be%labelled%for%return.%%If%mixed% pallets%are%accepted,%then%they%should%be%referred%to%the%receival% trainer.%

TLIA1307C Receive goods

Activity 8: Does your warehouse accept mixed pallets?

Find out from your trainer if your warehouse accepts mixed pallets. If no, how are mixed pallets treated?

Page 28

© Australian National Training Authority 2003

ADELG1008

Customised and Developed by Armstrong’s Driver Education P/L March

2008

TLIA1307C Receive goods

It%is%also%important%to%check%any%security%or%quality%control%devices.%In%

many%warehouses,%loads%or%containers%that%are%delivered%must%be%

sealed.%This%may%be%done%using%some%type%of%plastic%tag%or%even%a%key%

and%lock%system.%These%load%security%procedures%are%used%to%prevent%

consignments%from%being%tampered%with%during%transportation.%

When%checking%a%load,%if%you%notice%that%the%seal%or%lock%is%broken,%you%

should%immediately%notify%your%work%supervisor.%%Usually%the%carrier%is%

asked%to%verify%the%damaged%seal%and%the%sender%or%client%is%notified%

before%the%stock%is%checked.%%In%some%situations%it%may%be%warehouse%

policy%to%actually%collect%photographic%evidence%of%damaged%deliveries.%

TLIA1307C Receive goods

Activity 9: Do you deal with security control devices?

Do any deliveries arrive at your warehouse with locks or security control devices? Ask your trainer to comment and make notes in the space provided.

Page 30

© Australian National Training Authority 2003

ADELG1008

Customised and Developed by Armstrong’s Driver Education P/L March

2008

TLIA1307C Receive goods

Physical checking

After%goods%are%unloaded,%physical%checking%is%carried%out%to%make% sure%the%goods%delivered%are%what%is%described%on: %

manifests%

consignment%notes%

invoices.%

Deliveries%are%checked%against%delivery%documentation%to%make%sure: %

the%total%count%is%correct%

individual%product%count%is%correct %

any%damage%is%recorded%and%reported%immediately. %

Goods%may%be%checked%by:%

counting%

weighing %

measuring.%

Quality%may%be%checked%by: %

colour %

size/weight%

specification%

packaging%

best%by%dates.%

Once%the%goods%have%been%checked%they%are%entered%into%the%system%

and%recorded%as%goods%in%stock.%

TLIA1307C Receive goods

Activity 10: How are goods checked against documentation?

In Section one, you looked at sections of documentation which provide information used for checking deliveries. Can you remember where you would look on a delivery docket, invoice or manifest to check the following information:

is the delivery at the right place?

is the stock the right item?

are the item quantities correct?

If you cannot remember, revise Section one or ask your trainer for help.

Page 32

© Australian National Training Authority 2003

ADELG1008

Customised and Developed by Armstrong’s Driver Education P/L March

2008

TLIA1307C Receive goods

Activity 11: Assisting loads

It is time to get some practice at assisting with the checking of loads. Ask your work trainer to help you arrange to do this. You should try to do at least three different deliveries. Use the following checklist as a guide.

Date:

Time of delivery:

Carrier:

Sender:

Checklist - 1

Invoice/manifest number:

Product type:

Correct product:

Yes

No

Number of pallets

Yes

No

Count is correct

Yes

No

Any damage

Yes

No

Best by date apply

Yes

No

TLIA1307C Receive goods

Date:

Time of delivery:

Carrier:

Sender:

Checklist - 2

Invoice/manifest number:

Product type:

Correct product:

Yes

No

Number of pallets

Yes

No

Count is correct

Yes

No

Any damage

Yes

No

Best by date apply

Yes

No

Checklist - 3

Date:

Time of delivery:

Carrier:

Sender:

Invoice/manifest number:

 

Product type:

Correct product:

Yes

No

Number of pallets

Yes

No

Count is correct

Yes

No

Any damage

Yes

No

Best by date apply

Yes

No

Page 34

© Australian National Training Authority 2003

ADELG1008

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2008

TLIA1307C Receive goods

What do I do if deliveries are incorrect or damaged?

A%damage%or%shortage%report%must%be%completed%when: %

goods%arrive%damaged%

a%shortage%occurs%in%delivery %

goods%fail%to%arrive%at%the%stipulated%time. %

There%are%also%correct%procedures%for%cases%of%wrong%and%surplus% delivery. %

%

Problem $

 

Action$

Goods%arrive%damaged%

Usually%taken%to%a%special%area%set%aside%for%damaged%

goods.%%A%damage%report%form%is%then%filled%out.%%It%is%

from%this%damage%report%form%that%claims%against%

suppliers%or%carriers%are%made.%

Not%enough%goods%arrive%

A%discrepancy%report%must%be%completed.%%The%carrier,%

supplier%and%invoice%department%all%get%a%copy%of%the%

discrepancy%report.%%The%warehouse%also%keeps%a%copy.%%

Where%possible%a%copy%of%the%consignment%note%or%

invoice%are%attached%to%the%report.%

Non%deliveries %

T

he%carrier%is%immediately%advised%in%writing. %

DAMAGED STOCK RECORD FORM DATE ITEM CODE DESCRIPTION ISSUE QUANTITY PACK SIZE SIGNATURE DISTRIBUTION CENTRE
DAMAGED STOCK RECORD FORM
DATE
ITEM CODE
DESCRIPTION
ISSUE QUANTITY
PACK SIZE
SIGNATURE
DISTRIBUTION CENTRE MANAGER

Damaged% stock% is% recorded% on% a% Damaged% Stock% Record% Form% (as% above).$

TLIA1307C Receive goods

Activity 12: What happens in your warehouse if deliveries are wrong?

When working in receivals, you may come across situations where:

goods are damaged

wrong goods are delivered

too many items are delivered

too few items are delivered.

With your trainer’s help, list what happens in your warehouse if discrepancies or damage occurs to deliveries.

What happens when:

Loads are damaged?

Wrong goods are delivered?

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© Australian National Training Authority 2003

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2008

TLIA1307C Receive goods

Too many items are delivered?

Too few items are delivered?

What are the procedures for recording returns?

TLIA1307C Receive goods

Page 38

© Australian National Training Authority 2003

ADELG1008

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2008

TLIA1307C Receive goods

Section 3

What do I need to know to assist with unloading, unpacking and putaway of stock?

TLIA1307C Receive goods

Section outline

Areas$covered$in$this$section $

Unloading%goods %

Handling%goods%with%special%handling%instructions %

Different%container%types %

Different%types%of%goods%and%their%storage%requirements %

Putaway%of%goods %

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© Australian National Training Authority 2003

ADELG1008

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2008

TLIA1307C Receive goods

Unloading

When%the%goods%have%passed%the%first%check%the y%are%ready%for% unloading.%Use%the%following%three%activities%that%follow%to%help%you. %

TLIA1307C Receive goods

Activity 13: Manual handling equipment

List the manual equipment required to receive and unload these specific deliveries.

Delivery

Equipment required

Nine pallets of mixed cartons

 

A pallet of six 50 litre plastic drums of sulphuric acid

 

Gas bottles

 

There is feedback on this activity at the back of this Learner’s Guide.

Page 42

© Australian National Training Authority 2003

ADELG1008

Customised and Developed by Armstrong’s Driver Education P/L March

2008

TLIA1307C Receive goods

Activity 14: Hazards to avoid when manual handling

List four hazards you should avoid when manual handling.

1.

2.

3.

4.

There is feedback on this activity at the back of this Learner’s Guide.

TLIA1307C Receive goods

Activity 15: Procedures to follow when performing manual routines

List the procedures you should follow when performing each of the following routines.

Task

Procedure

Lifting

 

Lowering and

 

carrying

Pulling and

 

Pushing

Team Lifting

 

There is feedback on this activity at the back of this Learner’s Guide.

Page 44

© Australian National Training Authority 2003

ADELG1008

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2008

TLIA1307C Receive goods

What are the different types of packing containers?

Goods%can%arrive%at%a%warehouse%in%many%ways%and%container%types. %

TLIA1307C Receive goods

Activity 16: What container types are handled at your warehouse?

Have a look around the warehouse where you work. Using the space provided, list all the different types of packing containers you can see.

There is feedback on this activity at the back of this Learner’s Guide.

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© Australian National Training Authority 2003

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2008

TLIA1307C Receive goods

Do some goods need to be handled carefully?

Sometimes%cartons%come%with%special%signs%or%instructions%on%how% they%should%be%handled.%%Care%must%be%taken%because%these% instructions%relate%to%the%goods%inside%the%cartons.%Failure%to%follow% carton%instructions%may%result%in%damage%to%the%goods.%In%the%case%of% dangerous%goods,%workers%may%be%injured%if%these%instructions%are%not% followed.%%Some%examples%of%common%handling%instructions%are%given% below. %

Handling$instructions $

% THIS$ ⇑ $ WAY $ $$UP $ FRAGILE $ $ % $ THIS$SIDE$ $
%
THIS$
⇑ $
WAY $
$$UP $
FRAGILE $
$
%
$
THIS$SIDE$
$
UP$
$
$
Over$20Kg$
$

This%label%means%the%containers%should%be%

stored%with%the%arrow%pointing%up.%%This%is%

to%avoid%damage%to%the%goods%or%for%

safety%reasons.%

This%label%means%the%goods%could%be%

easily%damaged.%%Great%care%should%be% taken. %

This%label%means%the%goods%could% explode%or%catch%fire%if%heated.%%The% goods%are%dangerous%and%should%be% handled %carefully.%

This%label%asks%you%to%place%the%

container%with%the%label%facing%up.%%This%

could%be%to%avoid%damage%to%the%goods%

or%spillage%of%the%contents.%

%

%

Some%goods%have%a%weight%related%

sticker%attached,%e.g.%over%20kg.%%See%

product%supplied%for%details.%

TLIA1307C Receive goods

Activity 17: Where you work, are there goods with special handling requirements?

Look around the warehouse where you work. See if you can identify any goods with special handling requirements.

Use this checklist to help.

Dangerous goods

Poisons

Fragile goods

Food items

Gases

Goods with stacking instructions

Shrink/stretch film wrapping is commonly used to secure loads. It may be used at times when the load will not tolerate tight or heavy strapping, or when loads include unusual shapes. Shrink wrap can also be used for pallets which contain a lot of small items. It may not be suitable for loads which are heavy, or those which require heavy holding power. Clear and black wrap is available. Black is used to conceal the contents from the public eye, e.g. TV sets.

In some circumstances you may be required to remove the shrink wrap before the goods are put away. However, this is unlikely in cases where loads are unstable.

Page 48

© Australian National Training Authority 2003

ADELG1008

Customised and Developed by Armstrong’s Driver Education P/L March

2008

TLIA1307C Receive goods

Activity 18: What is done with shrink wrap where you work?

Your warehouse will have its own procedure for shrink wrap. Ask your trainer to explain to you what happens with shrink wrap deliveries in the warehouse where you work. Make some notes as to whether the shrink wrap is left on or taken off.

TLIA1307C Receive goods

What types of goods does your warehouse receive?

As%mentioned%previously,%loads%may%be%delivered%as%single%items%or%as% multiple%product%delivery. %

Page 50

© Australian National Training Authority 2003

ADELG1008

Customised and Developed by Armstrong’s Driver Education P/L March

2008

TLIA1307C Receive goods

Activity 19: What goods does your warehouse receive?

Have a look at the types of goods that are delivered to the distribution center where you work. Using the space provide below, list four products that are delivered as a single line and four that are received as mixed stock.

Single line

Mixed line

1.

1.

2.

2.

3.

3.

4.

4.

TLIA1307C Receive goods

The%source%of%the%goods%may%also%differ.%Goods%may%come%from%a%local% or%an%Australian%source,%or%may%even%be%imported%from%overseas.% Goods%that%are%sourced%from%different%places%may%require%different% receival%procedure.%Also,%certain%types%of%goods%may%require%special% delivery%procedure%such%as%chemicals,%petroleum%products,%unusual% sizes%and%shapes%special%arrangements%for%receival%would%be%made%for% deliveries. %

Some%products%by%their%nature%may%require%special%and%expert%handling%

to%reduce%risk%of%accident%or%damage.%

Putting goods away

Once%the%goods%have%been%checked%and%accepted%as%scheduled,%they% are%formally%entered%onto%the%‘stock%on%hand’%record%system.%%This% system%is%used%to%produce%a%‘Putaway%label’.%%Manual%labels%can%also%be% used%to%trap%the%inventory%but%do%not%produce%a%putaway%label. %

Selection slot label putaway

000N4 0020 19068

Aisle AQ.28.2.1

Location

ITEM M/PK NOODLES CHICKEN 4X

85.00GM

Level

 

PO 00347335

EXPR DATE 06-06-96OM

REC 02030

DATE 06-06-96

TIME 09:21 0008

FROM0000000

TIHI10X09QTY0000020

Product

SLOCAQ.28.2.1

CASES020

Code

ASGN

CHK ADV

LABEL 01

1180090

Ý ³ º Þ º ³ Ý º º Ý

ScanningCode

This%label%is%placed%on%stock%when%deliveries%have%been%accepted. %

%

%

Page 52

© Australian National Training Authority 2003

ADELG1008

Customised and Developed by Armstrong’s Driver Education P/L March

2008

TLIA1307C Receive goods

Activity 20: Do you understand the purpose of putaway labels?

Get an example of a putaway label from your warehouse. Compare it to the example above. Ask your trainer to show you how to locate the following information about where the goods will be put away.

the isle

the location

the level.

Where goods are stored is often called a ‘slot’.

TLIA1307C Receive goods

Not%all%comput er%systems%can%provide%information%such%as%locations%of% goods.%%If%your%warehouse%does%not%use%locations%for%slotting%of%goods,% ask%your%trainer%to%explain%how%you%would%know%where%products%are? %

Of%the%many%different%lines%in%a%warehouse,%some%will%move%through% the%system%quicker%than%others.%%Generally,%goods%are%classified%as%fast% moving,%medium%moving,%slow%moving.%%What%and%how%many%people% buy%in%the%supermarkets%and%shops%will%determine%how%fast%any%goods% move%through%the%warehouse%system.%%Most%times% it%is%necessary%to% keep%a%reserve%supply%of%fast%moving%goods.%%Reserve%items%are%usually% stored%in%a%distinct%location%and%are%often%called%‘piggy%backs’,%which% means%that%many%pallets%are%stacked%on%top%of%each%other.%%Reserve% items%are%stored%on%the%high%slots%on%most%occasions. % $

$

$

Piggy back

PAGE: 002 00000 0012 19070

Aisle BH.044.D4

Location

ITEM TRIDENT DATES PITTED

250.00GM 4th pallet

Level-SetD

 

PO 00347335

EXPR DATE 06-06-96OM

In this case 'D'

REC 02030

DATE 06-06-96

TIME 09:21 0030

indicates it is a

FROM0000000

TIHI12X08QTY0000012

reserveitem.

Product

SLOCBH.43.3.3

CASES012

Code

ASGN

CHK ADV

LABEL 01

1747720

Ý ³ º Þ º ³ Ý º º ÝE

ScanningCode

This%is%the%putaway%label%which%is%termed%a%'piggy%back'.%% %

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© Australian National Training Authority 2003

ADELG1008

Customised and Developed by Armstrong’s Driver Education P/L March

2008

TLIA1307C Receive goods

Where are the new lines put?

New%lines%into%the%warehouse%can%be%identified%by%a%new%stock%

i dentification%label.%%This%label%is%the%same%as%a%putaway,%but%it%does%not% have%a%location%destination. %

Thissymbol

indicatesnew

stock

New stock

00000 0048 18975

*01701

ITEMPINEBARKBAGMED

1.00EA

PO00346714

EXPRDATE06-06-96

REC02017

DATE06-06-96

TIME08:46

FROM0000000

TIHI04X12QTY0000048

SLOCAU.07.1.1

CASES048

ASGN

CHKAJM LABEL02

OM

0001

4628460 Product Code/No.

%

Ý

³ º Þ º ³ Ý º º Ý º ³

If%a%delivery%arrives%with%new%stock%or%goods%that%have%not%been%stored% before,%this%new%stock%label%is%generated.%%The%star%shape%indicates%new% stock.%%This%label%is%placed%on%the%goods%and%the%'slotter'%will%then%find%a% vacant%locati on.%

TLIA1307C Receive goods

Activity 21: What happens when new stock arrives at your warehouse?

Ask you trainer if you can work for a short time with the person responsible for slotting new stock. Sometimes in more advanced warehouse systems (WMS) the system automatically allocates this slot on the putaway label. Use the space below to list the steps taken in your warehouse when finding locations for new stock.

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© Australian National Training Authority 2003

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Customised and Developed by Armstrong’s Driver Education P/L March

2008

TLIA1307C Receive goods

Stock location

All%types%of%goods%ranging%in%various%shapes/sizes%are%stored%in%

w arehouses.%%As%mentioned%previously%in%this%section,%some%goods%

move%faster%through%the%system%than%others.%%Some%warehouses%will% also%store%flammable%and%dangerous%goods.%% %

Listed%below%are%some%questions%to%be%answered%before%storing%stock. %

What%type%of%stock%is%it?%% %

How%fast%does%it%move?%% %

Is%it%dangerous? %

Is%it%large%or%small?%%%

Is%it%easy%to%stack?%%%

Does%it%require%cold%storage?%% %

Sometimes%in%more%advanced%warehouse%systems,%the%computer% system%automatically%slots%new%goods%into%storage%based%on%th e% criteria%above.%

%

TLIA1307C Receive goods

Activity 22: Reasons for different storage areas

Discuss the above factors with your trainer and see if you can come up with any other reasons why warehouses might have different storage areas. List any additional factors in the space provided.

There is feedback on this activity at the back of this Learner’s Guide.

Page 58

© Australian National Training Authority 2003

ADELG1008

Customised and Developed by Armstrong’s Driver Education P/L March

2008

TLIA1307C Receive goods

Temperature controlled warehousing

Temperature%controlled%warehousing%fits%in%between%cold%storage%and%

normal%‘dry’%warehousing%where%goods%are%stored%at%room%(ambient)%

temperatures.%

Although%there%are%a%number%of%goods%that%require%temperature% controlled%atmospheres,%very%few%warehouses%specialise%in%this%type%of% warehousing%alone.%%Many%of%the%larger%warehouses%have%an%area%set% aside%within%the%warehouse%that%is%used%for%stock%that%requires%a% controlled%temperature,%for%example,%chocolates. %

Other%warehouses%ensure%that%stock%requiring%a%cooler%atmosphere%are% stored%in%the%cooler%areas%of%the%store.%%For%example,%at%ground%level% rather%than%on% top%of%shelves%close%to%the%roof. %

TLIA1307C Receive goods

Activity 23: Coldstores and temperature control stores

List two goods you believe would be stored in:

A

coldstore

1.

2.

A

temperature control store

1.

2.

There is feedback on this activity at the back of this Learner’s Guide.

Page 60

© Australian National Training Authority 2003

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Customised and Developed by Armstrong’s Driver Education P/L March

2008

TLIA1307C Receive goods

How do you keep track of where the various stock is?

In%modern%warehousing%systems,%once%goods%are%entered%onto%the% computer%system,%they%can%be%tracked%right%through%to%dispatch.%You% may%recall%earlier%in%this%section%putaway%l abels%were%mentioned.%% Written%on%the%putaway%labels%there%is%the%aisle%and%level%where%the% stock%is%to%be%located.%%Workers%putting%goods%away%use%this% information%to%guide%them%to%the%correct%slot.%%Here%is%an%example%of%a% location%address.%%Such%labels% are%fixed%to%the%shelving%or%bins. %

$

A$location$label$

³ Ý Þ º ³ º DA. 1. 1. 1

Some labels have barcodes for electronic tracking

Aisle

Location

Level

This%label%is%fixed%on%the%shelves%located%in%slots.%%It%allows%the% warehouse%to%keep%track%of%the%stock%location.%%It%als o%helps%Forklift% drivers%to%identify%the%putaway%slot%and%order%pickers%to%find%the%goods% when%picking%an%order.%%Some%labels%also%have%barcodes%to%identify%the% location%to%the%system. %

TLIA1307C Receive goods

Activity 24: Do you understand a location label?

Have a look at the type of location labels used in the warehouse where you work. How does this label compare to the example label? List any differences.

Discuss these differences with your trainer.

Page 62

© Australian National Training Authority 2003

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Customised and Developed by Armstrong’s Driver Education P/L March

2008

TLIA1307C Receive goods

What is meant by stock rotation?

Most%warehouses%have%a%plan%to%make%sure%that%old%stock%is%shifted%

first.%%In%your%warehouse%job,%it%is%important%for%you%to%keep%in%mind%

that%many%products%(especially%consumables)%cannot%be%used%after%a%

certain%time.%%With%foodstuffs,%this%will%be%the%best%by%date.%%Some%

stock%moves%faster%than%other%stock%in%a%warehouse.%

TLIA1307C Receive goods

Activity 25: How fast do items move though your warehouse?

Think about the stock held in the warehouse where you work. Identify two items considered fast moving and two items considered slow moving.

Fast moving

Slow moving

1.

1

2.

2

Page 64

© Australian National Training Authority 2003

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2008

TLIA1307C Receive goods

There%are%terms%used%to%identify%stock%rotation%systems%in%a% warehouse.%%These%terms%are: %

First%In%First%Out%(FIFO) %

This%means%stock%that%comes%in%first%is%despatched%first. %

First%In%Last%Out%(FILO) %

Under%this%method%the%stock%received%first%is%the%last%to%go. %

Stock%rotation%is%important%when%putting%goods%away.%%In%some% instances%pallets%may%need%to%be%rearranged%before%putting%fresh%stock% away.%%You%may%have%to%shift%pallets%from%reserve%slots%to%p ick%slots%or% you%may%have%to%move%stock%forward%that%already%exists%in%pick%slots. %

TLIA1307C Receive goods

Activity 26: What are the principles of stock rotation where you work?

Ask your work trainer about the principles of stock rotation at the warehouse where you work. Make some notes.

Page 66

© Australian National Training Authority 2003

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Customised and Developed by Armstrong’s Driver Education P/L March

2008

TLIA1307C Receive goods

Activity 27: Can you assist with unloading, unpacking and putaway of stock?

To successfully complete this unit, you need to be able to help unload and unpack stock. You also need to be able to help and follow directions with the putaway of stock into the correct storage location. This activity is for you to get some practice at these tasks. See your trainer and explain this activity to them. Ask your trainer if they can help you arrange some practice with unloading, unpacking and putaway of stock.

TLIA1307C Receive goods

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© Australian National Training Authority 2003

ADELG1008

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2008

TLIA1307C Receive goods

Additional

resources

TLIA1307C Receive goods

Publications : %

Workplace*Health*&*Safety*Handbook,* Occupational%Health%&% Safety%Commission,%1992 %

Video : %

Manual$Handling %c %Safetycare%Series %

Web$sites: $

NOHSC%(National%OHS%Committee% – %Publications) % http://www.nohsc.gov.au/OHSInformation/NOHSCPublications/ %

Workcover%Authority%of%NSW % http://www.workcover.nsw.gov.au/ %

Victorian%WorkCover%Authority% http://www.workcover.vic.gov.au/ %

WorkCover%Queensland %

%

http://www.workcover.qld.gov.au/%

Work Cover%WA %

%

%

http://www.workcover.wa.gov.au/

WorkCover%Corporation%of%SA % http://www.workcover.wa.gov.au/

ACT%WorkCover %

%

http://www.workcover.act.gov.au/%

Workplace%Standards%Tasmania % % http://www.wst.tas.gov.au/node/WST.htm %

Work%Health%Authority%NT % http://www. deet.nt.gov.au/wha/index.html %

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© Australian National Training Authority 2003

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2008

TLIA1307C Receive goods

Feedback on activities

The responses provided in this section are suggested responses. Because every workplace is different, your responses may vary according to your specific workplace procedures, the equipment available and the nature of the business.

TLIA1307C Receive goods

TLIA1307C Receive goods

Activity 2: Understanding stock integrity?

What does stock integrity mean?

Stock integrity means that the particular stock remains in its original state. This means that the goods are not tampered with or damaged in any way. The goods must be the type and quality they are said to be. Stock integrity ensures that customers who order the goods get what they want and when they want it. Stock integrity is a vital part of quality assurance.

Activity 3: What information on a delivery note is important/relevant when receiving goods?

Sample delivery note

 

GOODS SHIFTER LTD

Date: 4/7/03

DELIVERY NOTE

 

To:

Coles

Address: Jay Street, Melbourne

 

Please accept delivery of the following items

 
 

Item

Code

Description

Quantity

Method of

 

No.

Delivery

Saucepans

02

stainless steel - copper base

100

carrier

30cm

 
 

Method of delivery:

 
 

Good received by

(signature) John Foreman

 

The delivery note indicates who the goods are to be delivered to and to what address. This is checked at receival to see if the delivery has come to the right place.

The item column is important because it shows what the delivery contains. In this case it is saucepans.

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© Australian National Training Authority 2003

ADELG1008

Customised and Developed by Armstrong’s Driver Education P/L March

2008

TLIA1307C Receive goods • The quantity column shows how many units in the delivery. In

TLIA1307C Receive goods

The quantity column shows how many units in the delivery. In this case the delivery should contain 100 saucepans.

The goods received by signature is important and relevant when receiving goods. The signature says, yes, the goods have been received.

The description column becomes important when there is more than one type of the same item. For example, two lots of 100 saucepans can be delivered:

one lot might be copper base 30cm

one lot might be copper base 15cm.

The description column is then used to check that the saucepans are two different sizes.

Activity 4: What parts of an invoice are important/relevant when receiving goods?

Sticky Honey Corporation of Australia Limited

Head Office Sticky Honey Corporation PO Box 666 Poorlands 7704 Queensland Australia Phone (16) (70) 777 3573

Payment Address 39 Archerfield Road Poorlands 7704 Queensland Australia

Fax (16) (70) 039 3573

Grocery Hold It

Invoice No.

687710 V

Post Office Box 691

Invoice Date

16 Apr 1996

SOUTH LAUNCESTON TAS 7249

Customer No.

Groce16

INVOICE

V/No 53522

Cust. Order No. 96103N Sales Tax No.

PRODUCT CODE & DESCRIPTION

PACKAGE

QUANTITY

QUANTITY

QUANTITY

QUANTITY

UNIT

S/T%

AMOUNT

TYPE

PER

ORDERED

BACK ORD

DELIVERED

PRICE

PACKAGE

 

AC Good Pure Honey 375g

 

12

21

 

21

19.00

 

399.00

TC Sticky Honey VS Bush Honey

400g

12

48

48

22.55

082.40

750g

12

39

39

25.06

977.34

 

INVOICE

 

458.74

L

Delivered To:

GROCERY HOLD IT B & D TRANSPORT 530 GARFIELD STREET LAUNCESTON

Did you tick or circle the shaded areas?

© Australian National Training Authority 2003

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ADELG1008

TLIA1307C Receive goods Activity 5: What parts of a manifest are important/relevant when receiving goods?

TLIA1307C Receive goods

Activity 5: What parts of a manifest are important/relevant when receiving goods?

Time:

: PUFF Ltd

MANIFEST OF CIGARETTES NO

DOMESTIC CIGARETTES EXCISE TARIFFS

Home Consumption - Export

DCS Document:

From:

DISPATCH DATE:

/

/

Manifest: V

To:

INTO STORE:

/

/

Carrier:

No

 

Long

Variant

No of

Each

 

Quantity

Net

Total Net

Plts

Description

Unit

Par'ls

Contain

Under Bond

Duty Pai

Wt/M

Weight

 

PUFF1

PUFFING BILLY

20X200

 

10,000

       
 

MORE

MOREPUFF

20X200

 

5,000

       
 

CANST

CANCERSTICK

25X200

 

5,000

       
 

DAN1

DANGERBLOCK

25X200

 

5,000

       
 

DAN2

D/BLOCK LIGHTS

25X200

 

5,000

       
 

SMOK

SMOKEROLL

25X200

 

5,000

       
 

ROLL

ROLLYEROWN

30X240

 

12,000

       
 

TAR1

TARANICOTINE

35X210

 

10,500

       
 

Total

     

Prepared by:

 

Total:

 

Checked by:

 

Pan No:

 

Seal No:

   

Did you identify the sections shaded above?

To:

Shows who the delivery is to go to.

Into store:

This data is important because it helps plan stock rotation.

This is extra important if goods delivered have a ‘best by date’.

Long description

This helps identify products by name.

Variant unit

This section gives the quantity of goods.

Seal

This is important when deliveries have a security seal. This seal is checked to see that the delivery has not been tampered with.

Page 74

© Australian National Training Authority 2003

ADELG1008

Customised and Developed by Armstrong’s Driver Education P/L March

2008

TLIA1307C Receive goods

Activity 13: Manual handling equipment

List the manual handling equipment required to receive and unload the following deliveries.

Delivery

Equipment required

Nine pallets of mixed cartons

Hand jack and trolley

A pallet of six 50 litre plastic drums of sulphuric acid

Hand jack and trolley

4 Gas cylinders (5kg each)

Lifting clamps

Activity 14: Hazards to avoid when manual handling

List seven hazards to avoid when handling stock manually.

1. Incorrect bending

2. Incorrect twisting

3. Jerky movements

4. Exceeding physical capability

5. Lifting too high

6. Holding too low

7. Attempting work when you need help from others

TLIA1307C Receive goods

Activity 15: Procedures to follow when performing manual routines

List the procedures to be followed when performing each of the following routines.

Task

Procedure

Lifting

Lifting is done by bending at the knees and keeping your back straight.

Lowering and carrying

Get a secure grip. Check the package is safe. Check that the route is suitable and safe.

Pulling and Pushing

See if there is suitable tools to help (eg. dragging mat). Check pathway is safe.

Team Lifting

Check safety of pathway. Check teams capabilities. Check teams understanding of what is to happen. Only move when everyone has a secure grip. Raise and lower at the same time.

Activity 16: What container types are handled at your warehouse?

Compare the list you have made with the following container types.

Cardboard cartons (various design) are one of the main ways to package goods.

Loose support pads are strapped to goods to provide storage protection and access for handling.

Simple boards of wood, metal or plastic hold goods together.

Bins, boxes and baskets for manual handling, made of wood or plastic are used for consolidating smaller goods into one order.

Bins, boxes and crates are used for mechanised handling of larger items. These will normally have slots at bottom to allow for lifting and are made of wood, plastic, sheet metal or wire mesh.

Disposable or re-useable pallets are used to stack packaged goods on for movement. This is the primary load carrier in a

Page 76

© Australian National Training Authority 2003

ADELG1008

Customised and Developed by Armstrong’s Driver Education P/L March

2008

TLIA1307C Receive goods

warehouse. These can be made from metal, plastic, foam or cardboard but are mostly wood.

Roll pallets are simply a pallet on wheels with wire mesh sides and gates and they are handling for packing loose goods.

Metal ISO containers come in a number of sizes and designs. They are used to move general cargo in bulk; some examples are freezer, tanker and general cargo. They can come in 10 - 40 foot, the most common being the 20 foot metal container.

Activity 22: Reasons for different storage areas

Compare your list to the following:

security issues

level of automation

storage guidelines used in:

FIFO - First in first out

LILO - Last in last out

JIT - Just in time supply

the stock location system used in:

fixed storage - where goods are given a fixed location

random storage - where location is allocated randomly

zoned storage - where product grouping is applied

the type of operation (for example, consolidation, stockpiling, product mixing, or distribution operation).

Fast moving stock should be placed in slot locations which are as close to the dispatch areas as possible. Fast moving stock should also be easy to get at. Stack ability and efficiency are vital principles of storing goods. Inflammable and dangerous goods need to be located in a separate location away from all other goods. Large, heavy items are usually stacked on pallets in standard shelving. Smaller, fast to medium moving items may be stored in what is known as a gravity fed system. This is sometimes called a gravity fed ‘live system’.

TLIA1307C Receive goods

Activity 23: Coldstores and temperature control stores

There are many goods that are stored in a coldstore or under controlled temperature. Compare your list with the examples provided below:

coldstore - meat, snack foods, iced products and poultry.

controlled temperature - medical supplies, sweets, fruit and dairy products.

Page 78

© Australian National Training Authority 2003

ADELG1008

Customised and Developed by Armstrong’s Driver Education P/L March

2008