You are on page 1of 5


Job Title: Service Administrator

Location: Birmingham

Accountable to: Project Co-ordinator

Salary: £15,000

Hours: 36.5 hours per week

Leave: 28 days per year

This project has been funded by The Big Lottery Young People’s Fund. The
project aims to engage and support the most disadvantaged children and
young people living in the north-west corridor of Birmingham to complete a
series of personal development programmes that will re-focus and re-direct
their lives.

This is a new post for a person with commitment, enthusiasm, and a strong
interest in pastoral and enabling ministry to children and young people. The
work is part of the Mission, Vision and Strategy of New Jerusalem Apostolic

The Service Administrator Role

The administrator is responsible for ensuring the office runs smoothly,

exceeding customers’ expectations and meeting contract targets. You will
be the first point of contact for customers and will gather information, with
supervision and support, to identify the nature of their problem and make an
appointment for them to see the appropriate adviser. You will have excellent
organisational abilities and customer service skills, gained working in a busy
office environment, and be comfortable gathering and collating service
statistics to enable the contracts to be managed effectively.

Provide full administrative and office management support to ensure the
most effective delivery of the service. To provide information and analysis
reports to help in the delivery, management and development of services.

• General office administration including but not limited to;
• File maintenance
• Photocopying and scanning
• Answering telephone and internal queries
• Dealing with post
• Booking appointments
• Minuting meetings
• Maintain sick/holiday leave and care mileage records and produce
monthly summary reports
• Maintenance of petty cash systems
• Variance reporting for project
• Assistance in annual budgeting process
• Book staff travel and accommodation
• Meet & greet clients and visitors and help with information giving and
recording details
• Organise user involvement events
• Other general administrative support as required by the project


• Design and development of office systems and processes
• Ordering office supplies
• Delegated H&S responsibility
• Maintenance of office equipment
• Provision of additional ad hoc project support to service manager as
required from time to time
All staff should adhere to New Jerusalem Church equality and diversity policy
and will be expected to play a key role in its successful implementation.

Please note: This job description reflects the core activities and as the
organisation and post holder develops there may be changes in the emphasis of
duties. It is expected that the post holder will recognise the need to carry out
other duties from time to time which are broadly consistent with those in this
document. This job description does not form part of the contract of

What is New Jerusalem looking for? How will we check if you have it?

Application Interview &/or

Form test/ additional

Knowledge Experience of office √ √

& administration and working in
Experience a customer facing
Ability to type and use √ √
Microsoft Office applications
such as word, Excel, email
and internet.
Minimum typing speed of 50 √
wpm using a word-processor.
Qualificatio Appropriate qualifications in √
ns the administrative field or
substantial experience
Competenc Working with Others √ √
ies Develops networks and builds
alliances, engages in cross-
functional activities;
collaborates across
boundaries, and finds
common ground with a
widening range of
stakeholders. Utilises
contacts to build and
strengthen internal support
bases. Creates a sense of
team spirit by encouraging
harmony, co-operation and
communication, and identifies
mutual interests and the
potential for co-operative
Time and Workload √ √
Establishes priorities and
develops clear, efficient and
logical plans to achieve goals.
Monitors performance and
progress against objectives,
and takes action to ensure
deadlines and outcomes are
achieved. Approaches work in
an orderly and systematic
manner; manages time and
resources effectively.
Persuasive Communication √
Communicates clearly and
succinctly both orally and in
writing. Presents arguments
logically, checking for
understanding and
encouraging open, two-way
discussion. Identifies
appropriate people (internally
& externally) to communicate
with and tailors the message
to their needs. Listens
attentively and is engaging in
both one to one and group
Customer/Client Focus √
Identifies needs of internal
and external customers and
strives to deliver a prompt
effective e and personalised
service. Monitors and acts on
customer feedback, picking up
cues regarding customer
satisfaction. Understands
customer requirements by
focusing on their needs and
identifies solutions to meet or
exceeds their expectations.
Interpersonal Sensitivity √
Sensitive to the needs of
others and demonstrates
interest in their views. Is
diplomatic in difficult
situations and inspires trust in
others by treating all
individuals in a fair and
consistent manner. Relates
well to people of all
backgrounds and offers
personal help and reassurance
as appropriate. Aware of
cultural differences and
adapts style accordingly.