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Susan Rodgers
2555 Oak Trail North Apt 112
Clearwater, Florida, 33764
Tel: 727 678 1993

A strong leadership role utilizing appropriate methods and a flexible
interpersonal style to help build a cohesive team and facilitate the
completion of team goals, outstanding communication and team leading
skills possessing a strong ability to plan, prioritize and deliver to tight
deadlines and utilize all my skills and knowledge to benefit the office. As a
confident and effective team player, I have the experience and knowledge
to build an exceptional management flow of work through organization,
effectively and efficiently achieve its objectives and target purpose.
As a native from London, England, I can offer a professional appearance, attitude
and a personal touch to your establishment.

• Fluent German and English, basic Spanish

• Strong ability to multitask, organizing, planning , scheduling,
Interdepartmental Coordination, managing the office, providing customer
service to key accounts and overseeing cash disbursements, trouble
shooting, account queries, coordinating with manufacturers.
• Proficient in MS Word, Excel, PowerPoint, Lotus Notes, Outlook,
Quick books, ADP,CRM,AS 400, in addition introduced KPI’S and SLA’s for
department to senior management, Data craft hospitality Suite, Cabs
room booking system, Remedy, Meridian, Mitel & Avaya soft consol
switchboard systems plus others
• Typed and distributed company bi-monthly news letter
• Supervised and managed new employees on introduction of
company police’s and procedures, Planned monthly rota schedule, holiday
& sick accrued.
• Setup and organised new offices, ordering equipment, maintenance,
IT, stationery, telephone equipment, cleaners. Responsible for making
domestic and international travel arrangements for senior-level executives
via the Internet. Re-imbursement invoices
• Typing speed 55 wpm,


Lokey Motor Company, Mercedes Benz, Infinity,

Receptionist/Administrative Assistant, Clearwater, Florida, June 09 till present.
Front desk, telephone operator, Administrative duties.

Blue Crest Capital Management, Hedge Funds, Huntress recruitment

Facilities/Project Manager, July 2008 – May 06 2009 - temp/contract
Responsible for daily deliveries and orders for stationary/luncheons and post. Assisting in
office reorganization, daily expenditure and database of invoices. General ledger, petty cash

budget and cost tracking. Responsible for 50 employees ensuring daily procedures of
department operations run smoothly. Bi-weekly meetings on fire and safety implementation
of new office procedures, organizing staff holidays and events. Incoming and outgoing mail
distribution, daily maintenance requests of cleaners and security & controlled expenses.
Research, to aid in the development of department expansion.

Fluor International, Engineering & Construction & Infrastructure,

Assistant Manager/
Reception supervisor
Nov 2007 – May 2008
Working independently and managed an office of 10 plus more executives.
Organized and assisted in new office expansion & liaising with facilities, IT,
maintenance, ordering of stationary, and security passes, personnel documents and
desk planning

Huntress Recruitment - temping Projects, Aug 2005 – Nov 2007

Career Legal – Morrison & Foerster, Farrer & Co., Ince & Co. - Legal
Reception/Switchboard Avaya soft consol

Davis Arnold Cooper – Legal Solicitors Construction & Property

Receptionist switchboard operator, programs: Mitel & Cabs room booking

ABN Amro Bank, EC2

Reservations Clerk
Working at the hospitality desk as a conference room reservations clerk with
Data craft hospitality and Remedy.

International Currency Exchange, Frankfurt, GE.

Bank Cashier, Apr 2005 – Aug 2005
Responsible for cash safe and register, providing customer’s exchanging foreign
currencies for international travelers. Processed and approved VAT refunds &
traveller checks

Crefys, Personal Service GmbH, Frankfurt, Germany

Medical Records Technician/Receptionist, Nov 2004 – Feb 2005

Data entry of blood analysis for cardiac arrest patient medical records. Assessed
patient’s immediate medical needs, verifying membership status, referring
patients to relevant specialized clinic for treatment. Answered to detailed
inquiries from the public as to various insurance plan coverage, costs, benefits,
etc. Responded to an average of 140 inquiries per week, with sales on an
average of 82 new policies per week. Received calls from existing patients,
making routine medical appointments for follow-up or preventive care with the
relevant Medical clinic.

Kaiser Permanente Medical Hospital, Fairfax, VA

Medical Tele service rep/Receptionist, 03/31/2003 – 06/28/2003

Registering patients according to hospital and clinic protocols. Determining the

financial status of patients and their eligibility for Kaiser Health services,
assisting patients in accurately completing appropriate forms, and documenting
all information according to Kaiser medical protocols. Scheduled appointments
for patients explaining clinic policy to patients, receiving and delivering
messages, processing incoming and outgoing mail, receiving calls from hospital
labs and x-ray, taking prescription refill messages, scheduling patient hospital
admissions, filing medical reports and insurance forms, pulling patient charts,
completing insurance and other forms, coding of diagnoses and procedures,
opening the office in the morning, and maintaining the receptionist area.
Maintain forms and office supplies required for front desk activities. Assure the
readiness of the reception area for each working day.

European Central Bank, Frankfurt, Germany

Assistant Manager/Senior Receptionist, Oct 2000 – Mar 2001
Greeted International VIP’s. Maintained and arranged conference/board room
Escorted VIP’s, clients to conference & boardroom area. Arranged reservations
for flights, taxis, hotel rooms, conference, boardrooms rooms and IT services.
Distributing daily mail, faxes, correspondence letters, photocopying, scanning
etc. Liaising with catering staff, press, technicians, flower decoration
arrangements and security. Arranged designated seating, escorts clients to
specific areas, security clearances issued for mandatory badges. Organized
presentation power point folders, documents, and stationary for meetings.
Managed and trained numerous co-workers on reception for upcoming
conferences, meetings, lunches and evening events

Corp of Engineering and Construction Division, Frankfurt, Germany

Assistant Manager/Secretary, Oct 1978 – May 1995

Managed all diary and travel arrangements for CEO, General Manager and
Directors. Prepared and typed responses to correspondence and email
messages, charts and related material for all briefings. Maintained General
Manager’s diary including international visa requirements foreign currency
exchanges and management of expenses/reimbursements. Maintained bi-
weekly payroll for 50 employees controlled bi weekly time sheets making
adjustments for sick and holiday benefits. Responsible for preparing and
submission of all personnel records documentation. Reserved and managed
bookings for hotels, taxis, conference/meeting rooms, couriers, mail, and travel


 Loxford High School, Ilford, Lane, Essex, 5 GCSE’S including Math’s & English
 Volks-Hoch-Schule - German Language School
 Certificates for various administration and secretarial courses – US Military
 Associates Degree in English, University of London, England – Business