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James L.

Keller, TX
Phone: (817) 807-6067 I I
Military veteran and an accomplished leader with a track record of continuous improvement through the elimination of waste,
optimizing operational efficiencies and maximizing business unit profitability. Experienced in all aspects of business
management and lean methodologies, including finance, production, quality, planning, sourcing, logistics, packaging and
fulfillment, program management and product life cycle services. Recognized for the ability to leverage intellectual property
and translate complex business plans down to fundamentals, allowing a competitive advantage and sustainable profitability in
intensely competitive markets.


Fort Worth, TX

Nov 2007 Aug 2015

Mar 2012 Aug 2015

Senior Operations Manager , Production Control

Responsible for the alignment of Forecasting, Planning, Purchasing, Inventory Management and Operations to create a
forward-looking strategy to meet internal business plans as well as customer on-time delivery targets.

Orchestrated improved and sustained build plan accuracy by 30%, by aligning available operations capacity and
utilization with the availability and on-time delivery of raw materials.

Key player in the proof-of-concept development and implementation of a new Warehouse Management System
(WMS), investing my own personal time to help provide detailed knowledge of operational and business practices vital
in the optimization of inventory profiling, slotting and order wave planning strategies.
Nov 2007 Mar 2012

Associate Director of Operations

Directed operations of a multi-shift workforce of 750 employees in the Repair/ Refurbish, Fwd and Rev Logistics and Life
Cycle Services of wireless devices for carrier and manufacturer partners.

Achieved financial metrics and performance metrics in the areas of productivity, quality, material costs, scrap and labor
by building effective relationships with various team members to drive a cost-conscience mentality to mid-level and
lower level management teams.

Consistently exceeded service level agreements (SLAs) and customer service expectations in time-sensitive
situations through continuous employee training and team motivation and development initiatives.


Fort Worth, TX

Jan 2007 Nov 2007

Operations Manager
Directed the daily production activities in the delivery of Third-Party Logistics (3PL) management of packaging and fulfillment
across a 4-shift 24/7 operation employing a workforce of 1,000 1,200 employees.

Raised profit margins by 8% through the implementation of Lean Manufacturing initiatives.

Negotiated customer pricing on all new product launches and negotiated lost opportunity compensation attributed to
changes in customer requirements, complexity, process changes, or quality non-conformances in raw materials.

Mitigated temporary labor turnover by 15% and improved quality first pass yields by 10% through the translation of
work instructions for Spanish speaking associates.


Fort Worth, TX

2005 2007

Quality Manager
Responsible for Quality Management Systems (ISO9001), process and system improvements, new product Introduction
(NPI), vendor quality management and production support.

Implemented Incoming Quality Assurance (IQA) inspection audits and developed a supplier scorecard for measuring
and tracking suppliers of raw materials from alternative and grey market sources, allowing non-conforming/suspect
materials to be quarantined, resulting in an annual cost avoidance of $2 million.

BIRD 2 of 2

Introduced Process Audits to build quality into the process, thus improving First Pass Yields (FPY) by 8%.

Achieved Dock-to-Stock quality status with our largest customer, a savings of $200,000 monthly in inspection delays,
return freight costs and costly rework.


Fort Worth, TX

2003 2005

Production Supervisor
Managed production operations to ensure the daily achievement of company and departmental goals in the key areas of
safety, quality, cost, throughput and cycle-times.

Increased product throughput by 50% and decreased work-in-progress by 90% by implementing Lean Manufacturing
and Six Sigma methodologies.

Redesigned product flow throughout the department, decreasing the amount of floor space required for production by

Re-engineered repair processes, reducing equipment rental costs by $380,000 and reducing the number of required
support personnel by over 75%, immediately saving the branch $2,000,000.


Plano, TX

2001 2003

Production Supervisor

Managed a 2 shift staff of 85 employees. Responsible for product and customer service issues through the management of
test, repair and logistical processes to ensure efficiency of the operations.

Reduced repair costs by 30% through process improvements and scrap reduction.

Initiated the development of a repair matrix, eliminating duplication of efforts and reducing scrap costs by 50%.

Increased operational efficiencies by 10% by developing and implementing a Personnel Qualification System (PQS)
designed to identify each employees specific area(s) of proficiency.


Fort Worth, TX

1999 2001

Production/Operations Project Manager

Strengthened a Focus Team with the mission of optimizing existing inventory levels and minimizing obsolescence.
Coordinated activities with Quality Control, Production Control, Materials Planning, Accounting and Operations to meet
projected sales plans.

Established an inventory control process, reducing growing inventory levels by $200,000,000.

Reduced cycle time by 12 days through the implementation of Lean methodologies and procedures.


Cherry Point, NC

1990 1999

Production Manager Avionics Repair

Provided technical and logistical support to more than 200 aircraft through the timely test, diagnosis and component-level
repair of various Communications, Cryptographic, Navigation and Radar systems.

Achieved 98% Mission Readiness levels by ensuring all assigned staff are current with best practices and documented
training standards as well as the timely test and calibration of supporting test equipment and tools.

Performed final and in-process Quality Assurance inspections as a Collateral Duty Inspector (CDI) on various
maintenance actions, components, and systems for defects, for accuracy of assembly and installation.


Glendale University Business Management
Southern Illinois University (completed 80SH towards) Electronics Management
United States Department of Labor Certified Avionics Technician

Twin Falls, ID
Carbondale, IL
Washington D.C.