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HUMAN BEHAVIOR IN ORGANIZATION

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I.

TABLE OF CONTENTS……………………………………………………….1

II. INTRODUCTION……………………………………………………………… 2 ..

III.

OBJECTIVES ………………………………………………………………… 2 ..

IV.

BRIEF HIGHLIGHTS OF THE ASSIGNED TOPIC ……………………… 3

..

  • A. The Dynamics of People and Organizations ………………………… 3 ..

  • - Fundamental Concepts of HBO ………………………………………

...

3

  • - Positive Characteristics of Organizational Behavior ……………

........

3

  • - Limitations of Organizational Behavior …………………………………4

  • B. Models of Organizational Behavior …………………………………… 4

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  • - Organizational Behavior System ……………………………………… 4

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  • - Models of Organizational Behavior …………………………………… 5

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  • C. Managing Communications ……………………………………………….6

  • - Communication Fundamentals ………………………………………….6

  • - Importance of Communication ………………………………………… 6

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  • - Potential Problems ……………………………………………………….7

  • - Downward Communication ……………………………………………

...

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  • - Upward Communication …………………………………………………8

  • - Other Forms of Communication ……………………………………

......

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  • - Informal Communication ……………………………………………….10

V.

CONCLUSION / APPLICATION.……………………………………………10

VI. REFERENCES ……………………………………………………………… 11 ..

VII. CASE STUDY ……………………………………………………………12,13 ...

II.

INTRODUCTION

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Organizational behavior is the study of how people behave both individually and within informal and formal groups Organizations influence major part of our lives both physical & financial aspects. It determines the impact on job structure, performance, communication, motivation & leadership. Behavior at work affects the entire business operation & the company’s health. It highlights people, organization & organizational structure.

In this sequence,

you

will

explore

and

examine

the

interrelationships of individual

personality

and

work,

the

characteristics of organizations and their environments and the

challenges presented by the ever-changing combination of different factors affecting the organizational behavior as a whole

III.

OBJECTIVES

  • 1. Deeply understand the concept of organizational behavior

  • 2. Identify different factors that affect people & organization behavior.

  • 3. Explain how people are motivated to earn superior organizational behavior.

  • 4. Describe the potential problems in managing communication within the organization.

  • 5. Discuss the significance of organizational behavior both personal & social aspect

IV.

BRIEF HIGHLIGHTS OF THE ASSIGNED PROJECT

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A.THE DYNAMICS OF PEOPLE & ORGANIZATIONS

  • - Fundamental Concepts of HB

  • Explains process of change, growth & activities between people & the organization includes behavioral science such as the study of psychology, social psychology, sociology & anthropology.

  • Human behavior in an organization can be partially understood by studying and applying the frameworks of behavioral science, management, and other disciplines. Major workforce diversity in the organization such as gender, race, national origin, age, disability, domestic partners & religion.

    • - Positive Characteristics of Organizational Behavior

POB refers to the study and application of positively oriented human resource strengths and psychological aptitudes that can be measured, developed, and effectively managed for performance improvement in today’s workplace. It’s concerned primarily with the study of especially positive outcomes, routes, and attributes of organizations and their associates.

  • - Limitations of Organizational Behavior

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Behavioral bias - people who lack system understanding may develop a behavioral bias, which leads them to develop a narrow viewpoint that emphasizes employee satisfaction while overlooking the broader system of the organization in relation to all its stakeholders.

It should be clear that the concern for employees can be so greatly overdone that the original purpose of bringing people together, which is "productivity organizational outputs for society" could be lost. An effective organizational behavior should help accomplish organizational purposes. It should not replace them.

B. MODELS OF ORGANIZATIONAL BEHAVIOR

  • - Organizational Behavior System

An important aspect of management which applies psychological principles of

organizational behavior and the experimental analysis of

behavior

to

organizations to improve individual and group performance and worker

safety.

HUMAN BEHAVIOR IN ORGANIZATION 4 Behavioral bias - people who lack system understanding may develop a
  • - Models of Organizational Behavior

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This shows the evolution of the thinking behavior on the part of managers & managers alike.

  • 1. Autocratic – the power is in the managerial orientation authority.

  • 2. Custodial – the broad concept is the economic resources with managerial orientation of money

  • 3. Supportive – basis of this model is leadership with a managerial orientation of support.

  • 4. Collegial – this model pertains to leadership with a managerial orientation of teamwork.

HUMAN BEHAVIOR IN ORGANIZATION 5 This shows the evolution of the thinking behavior on the part

C. MANAGING COMMUNICATION

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Get communications working for you and you'll keep everyone involved, informed and empowered. An effective communication management is considered to be a lifeline for the long term success of the company.

  • - Communication Fundamentals The Fundamentals of Communication are a set of basic communication skills that form the foundations of more advanced communication skills, including speech. Communication, in general, may be defined as the process by which information is exchanged between individuals using written messages, spoken words, or gestures.

  • - Importance of Communication

“Effective communication is a building block of successful organizations”

  • 1. Communication promotes motivation by informing and clarifying the employees about the task to be done

  • 2. Communication is a source of information to the organizational members for decision-making process

  • 3. Communication also plays a crucial role in altering individual’s attitudes, i.e., a well-informed individual will have better attitude than a less-informed individual

  • 4. Communication also helps in socializing

  • 5. Communication also assists in controlling process. It helps controlling organizational member’s behavior in various ways

  • - Potential Problems

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  • 1. Failure to Listen - The inability to listen is a huge problem. Co-

workers interrupting speakers what they will say next instead of

effectively listening.

  • 2. Locale or Distance to Office - When offices are located away from

its contributors, the detachment and inability to interact is a huge

communication barrier. Projects get stalled or are often misunderstood.

  • 3. Culture Differences - The office has become a melting pot stocked

with people of diverse backgrounds and cultural customs.

  • 4. Attitude & Ego - Too often teamwork stops because of someone’s

ego.

  • 5. Authority or Hierarchy Problems - A worker may feel reticent

about approaching and talking to their manager

  • 6. Poorly Written Communication - Poorly written materials, incorrect

syntax, bad grammar and items out of context are all too frequent in

interoffice business publications and lead straight to confusion

  • 7. Gender Bias - The battle over which gender makes the best leader is

taking the focus away from the real issue.

  • 8. Focus or Listening Problems - Inability of employees to interpret

the information or provide adequate focus leads to team communication

issues.

  • 9. Knowledge-Inadequate Knowledge - Group functions may suffer

setbacks due to ineffective education or lack of understanding or other

inadequate knowledge foundation

10.

Groups

and Friendships

-

A

tight

and

exclusive

grouping

of

individuals who bond together for one reason or another can be problematic

if they are not objective.

-

Downward Communication is the flow of information and messages from a higher level inside an organization to a lower one. Effective downward communication is crucial to an organization's success.

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HUMAN BEHAVIOR IN ORGANIZATION 8 - Upward Communication Upward Communication is the process of information flowing
  • - Upward Communication Upward Communication is the process of information flowing from the lower levels of a hierarchy to the upper levels. Managers must be able to communicate with employees and employees must be able to communicate with managers in order to have a profitable business.

HUMAN BEHAVIOR IN ORGANIZATION 8 - Upward Communication Upward Communication is the process of information flowing
  • - Other Forms of Communication Communication is the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, thru:

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(1). Internet (2). E-mail (3). Software (4) Pager, fax machine, cellular phones, voice mail (5). Telecommuting

  • 1. Verbal communication makes the process of conveying thoughts easier and faster, and it remains the most successful form of communication.

  • 2. Non-Verbal Communication involves physical ways of communication, like, tone of the voice, touch, smell and body motion

  • 3. Written communication are printed message Good written communication is essential for business purposes E-mails, reports, articles and memos are some of the ways of using written communication in business.

  • 4. Visual communication is visual display of information, like topography, photography, signs, symbols and designs. Television and video clips are the electronic form of visual communication.

    • - Informal Communication or Grapevine

Informal communication is the process of spontaneous exchange of information between two or more person at different status without following any prescribed or official rules, formalities and chain of command in the organizational

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structure. A casual form of information sharing typically used in personal conversations with friends or family members.

V. CONCLUSION

Our topic focuses on the importance of behavior in molding one’s personality. Being able to manage diversity well is more important than ever because decisions are increasingly made in cross-functional teams and task forces. In conclusion, in this chapter we reviewed the implications of demographic and cultural diversity for organizational behavior. By creating a work environment where people of all origins and traits feel welcome, organizations will make it possible for all employees to feel engaged with their work and remain productive members of the organization.

Four Goals of Organizational Behavior is categorizes as follows:

  • 1. Describe

  • 2. Understand

  • 3. Predict

  • 4. Control Human Behavior at Work

As application for this, people in the organization must be well

trained & aware on the do’s & don’ts as part of the company policy to avoid misconduct & discrimination to all levels of management.

VI.

REFERENCES

Essentials of Organizational Behavior (Stephen P. Robbins)

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Importance of Behavior in Personality Development (Exforsys) The Dynamics of People and Organizations (Estiakhossain) The Objectives of Organizational Behavior (Allan Valdez) Organizational Behavior & Communication in the Workplace (Demand Media) Models of Organizational Behavior (Keith Davis)

VII.

CASE STUDY

Format for Case Analysis

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I. Point of View: (of whom) II. Time Context: (give specific date) III. Statement of the Problem:

IV. Statement of Objectives:

V. Areas of Consideration:

Strength

Weakness

Opportunities

Threats

VI. Assumptions VII. Alternative Course of Action:

VIII. Analysis of Course of Actions:

IX. Conclusion & Recommendation X. Plans of Action

Name:

Course

Subject:

Date:

Professor:

Case Title:

Follow the rest of the case format (do not write at the back of the paper, skip one line after each part and write legibly.

CASE ANALYSIS

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JG Group of Companies is an interior design firm which operates more than 4 years in the market. The company imposed verbal agreement regarding the company house rules & doesn’t have any documentation due to his trusts. The company currently has 2 architects, 2 designers & his personal secretary. Due to increase of clients demand the President decided to hire additional designer to accommodate clients concerns. The newly hired designer is a fresh graduate & came from exclusive school so the President have too much expectation from her performance. After a month, the President notices that the expenses exceed its allotted budget so he started to investigate. Because of the secretaries concern to the company she decided to consult the President and told him that her co- employees are doing personal business during working hours.

Days after, the Secretary thought that she has done the right decision. The newly hired designer started arguing with her because they are surprised why the President knew all their doings inside the company & there’s a sudden change in the President’s treatment towards them. The President called a meeting & discusses the actual progress of projects & the employee’s personal business during work. The President decided to suspend the new designer & days after the new designer resigned immediately.

How organizational behavior affects the entire operation of the company?

Reported by KRISTINE S. NGO

DATE: June 27, 2015