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Background Report for the Volunteer Caregiving in the Countryside Project
Timothy Shah, Honours BA Student Environmental and Resource Studies Trent University
Mark Skinner, PhD Department of Geography Trent University
October 2008 Department of Geography, Trent University Peterborough, Ontario, Canada
Acknowledgements ________________________________________________________________________ The Volunteer Caregiving in the Countryside project (2007-2010) is based out of the Department of Geography at Trent University and is funded by the Social Sciences and Humanities Research Council of Canada (SSHRC Standard Research Grant No. 4102007-0597). The Services for Seniors in Peterborough County: Background Report for the Volunteer Caregiving in the Countryside Project is available as an open-access, electronic PDF file to be downloaded from www.trentu.ca/academic/geography/MSkinnerPage.html. For more information, please contact: Dr. Mark W. Skinner Assistant Professor Department of Geography Trent University 1600 West Bank Drive Peterborough, Ontario K9J 7B8 tel: (705) 748 1011 ext. 7946 fax: (705) 748 1205 e-mail: email@example.com web: www.trentu.ca/geography.
Table of Contents ________________________________________________________________________ Page Number 1.0 Introduction 1.1 1.2 Volunteer Caregiving in the Countryside project Profile of Peterborough County 1 3 3
Sources of Background Research
Baseline Information on Volunteer Services for Seniors 3.1 3.2 3.3 Service Providers and Services Backgrounds Changing Service Context Financial Support
5 5 7 10
Overview of General Challenges and Issues 4.1 4.2 Issues around Geographic Location Funding and Staffing Issues
11 13 13
Summary and Concluding Comments
Database of Organizations Providing Services for Seniors
1.0 Introduction ________________________________________________________________________ Volunteerism in rural and small town Canada is a complex and, until recently, ill-defined phenomenon. More specifically, little is known about volunteerism as it relates to caregiving and providing support for rural seniors (e.g., see Skinner et al., 2008). According to Statistics Canada (2006), Canada’s senior population, persons aged 65 and older, is now at 4.3 million. The number of people aged 55-64 amounts to 3.7 million, or 13.7 percent of the total population. Peterborough County, the focus of this research, has one of the highest proportions of senior population groups in all of Canada; with its 65 and over age bracket constituting 19 percent of the county’s population (Statistics Canada, 2006). As the ‘baby boomers’ near the age of retirement, the demand for health, housing and social services will rise placing more pressure on the community to accommodate a growing population. Already, community-based groups and non-profit organizations play an important role in Peterborough as they create outreach programs, provide services and activities to meet the needs of the community. Non-profit organizations and community groups, which are generally considered as comprising the ‘voluntary sector’, play a vital role for the social and economic quality of life in Peterborough County. Many of the programs and services they administer would not be possible without the contribution of volunteers. In Ontario, the overall number of volunteers reported by organizations is 7.8 million, representing 400,000 board volunteers and 7.4 million non-board volunteers (Scott et al., 2006). Forty percent of all volunteers are engaged with Ontario voluntary organizations (Scott et al., 2006). As this report will illustrate, funding shortages from government agencies are principally affecting employment for these non-profit organizations and community groups. Consequently, there is an increasing reliance on volunteerism to meet the gaps in services. While there appears to be a solid foundation of volunteers for these organizations and groups, it is becoming progressively more difficult to sustain them and their services because of funding shortages, lack of resources, inadequate training exercises for volunteers and, recently, the impact of rising gas prices making transportation more burdensome for the volunteers (Skinner, 2008). As reported in the literature, Executive Directors, Presidents, CEO’s and volunteer coordinators in charge of these organizations face numerous challenges surrounding the number of personnel including paid staff and volunteer staff; however, funding shortages and fiscal restraints appear to be the most prominent issue (e.g., Jenson & Phillips, 2000). Consequently, these service providers will often have more difficulty retaining and keeping their paid staff and volunteers because fiscal resources are so limited. Indeed, over the past ten years, there has been a larger dependence on volunteers to meet the gaps in health and social care. Lack of funding is problematic because it creates disconnected and fractious communities (Eakin, 2007). Non-profit organizations can run into challenges unable to respond effectively to emerging community needs. Moreover, funding and program restrictions often impede collaboration and partnership processes when organizations attempt to connect and build healthy, sustainable communities (Eakin, 2007).
To help address these issues, and with a specific focus on the empirical case of services for seniors in Peterborough County, Ontario (Figure 1.1), this report will identify the general dimensions of change from the mid 1990s to 2007 concerning health and social care agencies, provider organizations and community groups. Following an overview of the research purpose, context and sources of information, the report is organized according to the major themes that set the backdrop for understanding service availability in the Peterborough area (i.e., service providers and services background; the changing service context; financial support; issues around geographic location; and funding and staffing issues). Ultimately, the descriptive findings from the report will lead to a better understanding of the issues surrounding volunteerism and, in setting the foundation for future work, establish informed policy in ageing, volunteerism, health and social care in rural and smaller urban centres in Ontario.
Figure 1.1 Map of the County of Peterborough
Volunteer Caregiving in the Countryside Project
This report is part of a larger project called Volunteer Caregiving in the Countryside (2007-2010) led by Dr. Mark Skinner of the Department of Geography at Trent University. Funded by the Social Sciences and Humanities Research Council of Canada and approved by the Trent University Research Ethics Board, the purpose of the 3-year SSHRC project is to examine the role of volunteerism in addressing the gap in public services in rural and small town settings in Ontario. Using the case of services for older people (or ‘seniors’), the project focuses on the experiences of individual volunteers and caregivers in Peterborough County, where like other parts of the province, extensive restructuring of health and social services has been underway since the 1990s (e.g., see Baranek et al., 2004). This ‘background report’ provides a historical context to the volunteer services for seniors, and addresses contemporary challenges and issues surrounding volunteerism in Peterborough County, thereby setting the foundation for understanding the experiences of individual volunteers and informal caregivers and validating their coping strategies. The report sets the foundation for the subsequent phases of the Volunteer Caregiving in the Countryside project, which involve in-depth analyses of volunteerism through surveys, focus groups and interviews with volunteers and informal caregivers in Peterborough County. 1.2 Profile of Peterborough County
Peterborough’s population is growing and changing rapidly. The current population of Peterborough County is 133,080 (Statistics Canada, 2006). The population of Peterborough County like many regions in Southern Ontario or more informally the Windsor-Quebec City corridor has experienced dramatic changes since the mid 1990s. From 2001 to 2006, the population of Ontario increased 6.6 percent. Peterborough County experienced a similar trend, as its population change was a 5.7 percent increase in that five-year period (Statistics Canada, 2006). However, this 5.7 percent population increase can be attributed to an influx of seniors and retirees along with an aging population in general. Peterborough County is a popular retirement community and therefore attracts seniors and retirees from other Ontario cities, communities and townships. Currently, 84.6 percent of the population is aged 15 and over (Statistics Canada, 2006). The proportion of Peterborough County’s senior population is rising at an unprecedented rate; there are 24,730 individuals aged 65 years and over living in the county, which constitutes 19 percent of the total population. The median age of the population in Ontario was reported as 39 years of age in 2006, the median age in Peterborough County was 43.6 years (Statistics Canada, 2006). As shown in Figure 1.2, the largest proportion of the population is 45 to 49 years old in the county, while those aged 50 to 54 and 55 to 59 also account for a large percentage. Combining these age groups in aggregate sum amounts to 30,797; comprising 23 percent of the county’s population (Statistics Canada, 2006). In combining the 65 years age bracket (24, 730) with the latter age bracket (30,797), the total is 55,527, or 42 percent of the county’s population. This demographic trend has important implications and suggests that the county is witnessing an aging
population. With an aging population and with the baby boom generation nearing the age of retirement, those aged between 45 and 59 years will join the older populace thereby increasing the county’s total senior population. The median age is 43.6 years and is projected to increase. Such demographic trends portend that retirement communities like Peterborough County, will experience a greater influx of seniors and retirees as the population of the province expands. This will have profound implications in altering the demographics of the county potentially increasing the median age and senior population as a whole, and creating pressure for existing services.
Figure 1.2. Age Characteristics for Both Sexes in Peterborough County (Statistics Canada, 2006)
2.0 Sources of Background Research ________________________________________________________________________ This report on volunteer services for seniors in Peterborough features a mix of research techniques used to gather background information. The purpose is to develop the foundation for understanding of how these services and organizations are coping with the increased reliance of volunteerism to meet gaps in formal health and social care in small town settings. Furthermore, the goal of this report is to explore in general terms how these services can better support seniors, families and members of the community in rural and small town settings. The analysis is based on the collection and analysis of secondary information from community services directories, health and social care agencies and organizations, and community groups serving Peterborough County. Sources of secondary data was also collected through communication with community leaders, service providers and
volunteer coordinators in the Peterborough area. The principal data source was the 20072008 Community Information Handbook also known as the Blue Book (United Way of Peterborough and District, 2007), and ‘fourinfo.com’, an electronic and more comprehensive and accessible version of the Blue Book. Other data sources include websites, electronic documents, annual reports and newsletters. The majority of the organizations featured in this research provide services to all members of the community. However, the more age specific organizations typically listed their clientele as 50 years of age and above. Therefore, for research purposes, the organizations that were used for this study served the community, persons aged 50 plus, and persons over the age of 65. A database of agencies, organizations and groups providing services for seniors in Peterborough County is included as Appendix 1.
3.0 Baseline Information on Volunteer Services for Seniors ________________________________________________________________________ The results of the analysis will be broken into major themes. The first theme is the background information on the service providers; this includes the organization type (non-profit, community-based group, government agencies, private businesses, etc.) and also presents their main service delivery for seniors (Advocacy, Education, Housing, etc.). The second theme covers the changing ability of organizations to provide services and the changes in service delivery; this includes organizations that have had staff cuts, funding decreases, and increased demand for services. The third theme looks at financial support and provides an overview of the main source of funding for these service providers. Themes four and five delve into some of the challenges and issues surrounding funding for community-based groups and non-profits, and other reported challenges related to staff and volunteers for recruitment, retention and training. 3.1 Service Providers and Services Background
The United Way’s Community Information Handbook 2007/2008 edition, also known as the Blue Book, is an essential directory that lists all of the health and social care agencies, non-profit organizations and community groups found in Peterborough County. In addition, it provides the contact information for services that are based outside of the county, but available to residents in Peterborough. The Blue Book organizes the services and organizations into subject indices. A majority of the organizations and services that were used for this research were taken from subject indices such as Advocacy, Caregiver Services and Long Term Care, Counselling and Mental Health Services, Housing Services and Seniors’ Services. The various health and social care agencies, non-profit organizations and community groups that provide support, care or a particular service to seniors, amounts to 75 in total. These organizations provide an assortment of services, programs and activities for the community committed to helping individuals obtain health, education, and other basic human services.
While there appears to be numerous services and organizations in Peterborough County that provide for the community, this report is focused primarily on seniors, and their accessibility to services. For instance, some of the organizations are based out of Toronto, but their services are available to residents of Peterborough. Table 3.1 displays the different organizations and service providers and categorizes them according to their context including government, community-based group, non-profit, private and other. Note that “other” encompasses long-term care facilities, health centres, education oriented groups, recreational groups and hospitals.
Table 3.1 Service providers in Peterborough County Organization type Community-based group Government agency Non-profit organization Private businesses Other type of provider Total represented No. of Organizations (n=75) 14 5 29 17 10 75 Percentage 18.7 6.7 38.7 22.7 13.3 100
Table 3.2 Number of organizations listed by main service delivery Service Type Advocacy Counselling Education Government Health Care Housing Outreach Recreation Specialized Total represented No. of Organizations (n=75) 13 2 3 5 13 19 9 6 5 75 Percentage 17.3 2.7 4 6.7 17.3 25.3 12 8 6.7 100
A majority of the organizations involved with this research are listed as senior’s services in the Blue Book and fourinfo.com. There are 62 organizations listed under Seniors’ Services in the Blue Book; however, not all are directly relevant for this research and therefore will not be used for this study. The other organizations and services used for this study were collected based on the types of services they provide, which usually involved a program or service for seniors. The retirement community, and senior population at large, are dependent on these services for health, education, recreation, counselling and support. Table 3.2 displays the different services that were used for this
study and lists them according to their main service delivery. Note that they may provide multiple services for the community, but Table 3.2 lists them according to their main service delivery. One-quarter of the services are housing. Most of the housing services are also privately run and owned and receive little or no funding from the government or municipality. The Marycrest at Inglewood Seniors` Residence is an exceptional case, as it collects rent from its tenants and receives funding by the Municipal Affairs and Housing agency of the provincial government. Services and organizations such as the Abuse Prevention of Older Adults Network and the Schizophrenia Society of Ontario, provide a range of services, advocacy being their primary one. Health Care services such as the Canadian Mental Health Association and the Psychiatric Assessment Services for the Elderly, provide services for people with mental illnesses and clinical consultation treatment respectively. Table 3.2 also lists five `specialized` services. These services explicitly help the community through subsidy support services or through a specialized compassionate care and support service model. Organizations that provide outreach as their main service delivery are organizations that reach large numbers of people and involve them in activities or programs that support a charitable cause. 3.2 Changing Service Context
This section of the report looks at the significant changes that the services and organizations have undergone since the mid 1990s. More specifically, the changes in service delivery, the changing ability to deliver services, and common obstacles that impede effective service to the community. Because of the nature of the questions for this part of the research, many of the organizations were contacted through email and phone and asked to provide background information and materials such as annual reports. Some information was obtained through documents provided on the websites of these services. Not all 75 organizations were used for this part of the study. Several factors can affect an organization’s ability to deliver their services adequately to the community. Access to funding and resources, community involvement with the organization, the role of volunteers for their services and programs, and policy changes are all among the factors that affect an organization’s ability to deliver services within a community. The non-profit sector has a high employment turnover rate; the number of personnel for organizations including paid staff and volunteer staff continuously oscillates because of funding shortages and contract cuts. Some organizations reported that their employment base has shifted over the past ten years, primarily cutting more jobs that are full-time and providing more part-time positions. Volunteers have also been instrumental in making-up for the funding shortages, fiscal restraints and other challenges related to a maintaining a paid staff employment base. A majority of the organizations reported significant changes since the mid 1990s in their ability to deliver their services. Table 3.3 lists the types of changes that were noted and most commonly reported.
Table 3.3 Changes in Ability to Delivery Services Type of Change No. of Organizations (n=34) 8 8 14 20 20 16 7 12 6 16 127 Percentage
Greater reliance on fundraising/donations Funding decrease Funding increase Improved Service delivery Increased demand for services More support from community Paid staff cut Paid staff increased Volunteer staff cut Volunteer staff increased Total represented
6.3 6.3 11 15.7 15.7 12.6 5.6 9.4 4.8 12.6 100
As displayed in Table 3.3, several organizations have received more support from the community since the mid 1990s. Community agencies such as the United Way of Peterborough and District have become even more supportive within the parameters of their resources. With increased awareness and education over illnesses and issues surrounding the well-being of seniors, various organizations reported that they are all well received in the community and indispensable for providing for seniors. Organizations that have become more reliant on fundraising typically have had a better reception from the community. For example, enhanced fundraising efforts from the YWCA has produced more support and interest from the community and has created better awareness of their services and the issues that they advocate. In contract, Community Care Peterborough relies mainly on the Central East Local Health and Integration Network (LHIN), one of 14 regional health authorities in the province, and fundraising for its service delivery. Although community support has become more pronounced, supportive housing for seniors has been inadequate and virtually nonexistent. Similarly, the Marycrest at Inglewood Seniors’ Residence also has difficulties providing support services for their seniors. The waiting list for this residence home is a crucial issue, with seniors waiting long periods and demanding more services and personal support workers. The residence is also attempting to reach out to the community to raise funding for their services. The new ‘Aging at Home Strategy’ created by the Ministry of Health and Long-Term Care and administered by the LHINs may foster significant improvements for supportive housing for seniors over the next ten years. Staff cuts and increases for volunteers and employees have been common for many of these services. Reasoning for staff cuts and increases for these services ranges, but they all generally inter-relate. For example, Abuse Prevention for Older Adults Network reported that since they cut their ‘Volunteer Project Coordinator’ position, their volunteer staff has plummeted. The salience of volunteer coordinators for organizations is
noteworthy, as they are largely responsible for creating outreach programs allowing volunteers to participate and make a notable contribution to the service. Without the presence of a volunteer coordinator, outreach programming is difficult. Moreover, there are additional problems with retention, recruitment and training volunteers. The YWCA similarly reported that the total hours for its ‘volunteer coordinator’ position has dropped from full-time to part-time. The YWCA noted that over the years, volunteer training has been under-funded. The Peterborough Site of the York Durham Aphasia Centre, funded by the Central East LHIN, has had increase in their volunteers. However, many of their professional staff including their Speech Language Pathologists and Social Workers are paid significantly below what comparable professionals make in long term care facilities, the Community Care Access Centres and hospitals. This is mainly due to unstable and uneven allocation of funding. Other notable changes include the demographic changes of the volunteers since the mid 1990s. A few organizations noted that since the last decade, there has been an increase in youth volunteers for their respective programs. Two organizations, Applewood Retirement Residence and Alternatives-Community Program Services, reported that there has been a growing number of volunteers from high schools, colleges and universities and a smaller percentage of seniors and individuals from the community. This newer phenomenon is known as ‘episodic volunteering’, where younger professionals 25-45 are reluctant to make a long term commitment and thus stick to smaller events or festivals (United Way of Peterborough, 2006). These individuals are usually involved with meaningful projects with a tangible community impact; however, they are explicitly seeking short-term volunteer opportunities that involve commitment of only a few hours a day or week. Because younger individuals are pre-occupied with their professions and studies, their volunteer commitments may not be substantial. By contrast, some organizations reported that seniors comprise a majority of the volunteer staff base. Community Care Peterborough information indicated that newer volunteers are somewhat disinterested in making the same long-term commitment that seniors are accustomed to. The Canadian Hearing Society reported that commitment from senior volunteers has been remarkable; more individuals over the age of 55 are volunteering their time to the organization. This was observed based on the number of people who have been touched with hearing loss, and thus these individuals feel that they help the cause by volunteering. There has been a massive decline in younger volunteers for this organization. Lastly, reaching out and having a visible presence in the community reflects how an organization retains its volunteers. Hospice Peterborough has developed a high profile in the community and has received ample support ever since the 1990s. Consequently, its popularity has produced a voluminous volunteer base. In 1996, Hospice Peterborough had three full-time staff, two part-time and 170 volunteers. By 2008, they have increased their full-time staff to six, and expanded their volunteers to 229. Along with strong community support, this organization receives substantial funding from the provincial government and from fundraising and donations. This exemplifies the importance of
establishing a connection with the community and how funding can create more programs and services. Several organizations reported various changes in their service delivery. As a result of the supply and demand for their main services and programs, as well as the popularity for the community, organizations reported both new services and discontinued services. Table 3.4 lists the changes in service delivery.
Table 3.4 Changes in Service Delivery Question Have new services been introduced since 1990? Have any services been discontinued since ‘90? Total represented No. of Orgs. (n=34) 27 14 41 Percentage 65.9 34.1 100
A vast majority of organizations have introduced new services since the 1990s. This is largely motivated by the increased demand for services. With a substantial increase in the number and percent of seniors in the community, the scope of services has inevitably broadened. Table 3.3 listed a high number of organizations who have had an increased demand for services. In addition, organizations have gradually become more comprehensive with their service delivery; many now offer services to accommodate individuals with special interests and needs. Housing organizations and long-term care homes noted a significant increase in supportive and low-rent housing for seniors. Again, rising demand for these services and an aging senior population are forcing service providers in Peterborough County to adjust their programs accordingly and ensure adequate service delivery. The discontinuation of services has also been occurring over the past ten years. Usually, the unpopularity of services and/or lack of funding can cause them to discontinue or amalgamate into a larger program network. The ‘coordination of sign language’, a program that was once popular for the Canadian Hearing Society, discontinued because of limited resources including staff and funding. What is more, the Community Counselling and Resource Centre, a prominent community-based organization, had several services and programs either cut or under-funded since the 1990s. Some include the housing resource centre, the cutting of the counselling program, and the volunteer and information centres lost funding as well. All of these services are essential for the community at large serving a broad range of individuals. 3.3 Financial Support
Financial resources play an important role for any organization or service in a community. Without stable finances, the ability of an organization to provide effective programs and services is constrained. As shown in previous tables, finances and overall
funding can fluctuate greatly for non-profit organizations and community-based groups. With the advent of new grant agencies such as the Ontario Trillium Foundation, funding for community services has become a higher priority for the provincial government. In addition and as mentioned previously, the Ministry of Health and Long-Term Care has also embarked on funding efforts for community support services with plans of $1.1 billion in funding over four years for its ‘Aging at Home Strategy’ (Central East LHIN, 2008). As shown in Table 3.5, a majority of organizations used for this research rely on funding from the provincial government. The Housing services sector mainly generates their own revenue while receiving minimal funding from the municipal and provincial government. The United Way of Peterborough and District, along with the Victorian Order of Nurses (VON), are two prominent non-profit organizations that provide funding for communitybased groups and services in Peterborough County. The federal government plays a minimal role in directly providing funding for services in Peterborough County. Some organizations such as Canada Mortgage and Housing Corporation (CMHC) and the New Canadian Centre Peterborough, receive funding from the federal government. Fundraising and donations are also a common source of funding for several organizations and services. Table 3.5 displays the organizations from the Appendix, and categorizes them based on their main source of funding. Refer to Appendix 1 for more detail on the main source of funding for these various organizations.
Table 3.5 Main Source of Funding Source Federal Government Other Own Revenue Provincial Government Total Represented No. of Organizations (n=61) 1 11 26 25 63 Percentage 1.6 17.4 41.3 39.7 100
4.0 Overview of General Challenges and Issues ________________________________________________________________________ The various health and social care agencies, organizations and groups featured in the research had successes, challenges and issues surrounding volunteerism in Peterborough County. Websites, related documents and telephone/email confirmation about these services, revealed a range of issues surrounding volunteerism. A consistent message from the organizations and groups was the discussion of the challenges related to the geographical range of services; and the challenges related to staff and volunteer recruitment and training. Also reported but not as popular was that there is a growing disconnectedness between urban and rural settings where rural volunteers are distanced
or disconnected from urban agencies. This suggests that a barrier exists between these geographies and that there is a lack of cohesion. Other challenges for these agencies are increasing gas prices that are making it difficult for volunteers to meet their commitments and help with transportation services. For organizations that provide health and social care, volunteers will often drive to the clients’ homes to provide support and mentoring, or drive them to their medical or therapeutic appointments. Community Care Peterborough, a non-profit charitable organization providing services for seniors with physical challenges, reported that their ‘transportation’ and ‘meals on wheels’ programs are experiencing numerous difficulties. These programs are volunteer-based as volunteers use their own vehicles to take clients to medical or therapeutic appointments charging a nominal fee. However, this service is being affected by rising gas prices as the recruitment for volunteers is becoming more difficult. As this research has found, gas prices are creating issues around transportation and impeding volunteers from performing their duties. Community Care Peterborough also reported that volunteer recruitment in the spring and summer months have been challenging, partially due to the distance that volunteers have to drive to reach their respective locations. Another major issue surrounding volunteerism for these organizations and agencies is the lack of funding for comprehensive training. Community-based organizations are reliant on their volunteers to help with programs, services and activities. However, the nature of these programs often deal with sensitive and emotional issues like coping with mental illnesses such as depression or dementia, conflict mediation, violence against elders and neglect towards seniors just to name a few. The Schizophrenia Society of Ontario already struggles to recruit paid staff and volunteers due to the nature of the illness. The organization noted that mental illnesses like Alzheimer’s and Schizophrenia often carry a negative connotation or stigma and are not popular for volunteer destinations. On top of this problem, the organization receives insubstantial funding which is challenging for training and retaining volunteers. It is therefore crucial that more funding is allocated to training programs for volunteers. Well-resourced training and support for volunteers will allow them to perform their duties more comfortably and provide tangible effects for the organization at large. Table 4.1 summarizes the program delivery resource challenges as found on websites and confirmed through telephone conversations.
Table 4.1 Program Delivery Resource Challenges Challenges Funding Geographic Location Other challenges Staff Recruitment Training Volunteers Total Represented No. of organizations (n=32) 15 5 3 16 5 44 Percentage 34.1 11.4 6.8 36.3 11.4 100
It is evident that funding and staff recruitment appear to be the most outstanding challenges. Both are inter-related because inadequate or limited funding for an organization impedes its ability to attract or hire staff. Moreover, when funding is limited, delivering programs and services is also constrained because fewer staff, whether paid or volunteer, causes the quality and assurance of services to degrade. 4.1 Issues around Geographic Location
Health care and outreach-oriented organizations, such as the Kawartha Participation Projects and the Alzheimer Society of Peterborough, both face concerns over geographic location. More specifically, the challenges of providing services to rural areas in the Peterborough area. Clients travel over long distances to access services in Peterborough because the services are often limited to their geographic domain. Providing services to clients and patients in rural settings is not always viable. Volunteers for organizations such as Community Care Peterborough and the United Senior Citizens of Ontario participate in transportation services helping clients or members with their daily travels; this may involve taking them to an appointment or helping them with a particular need. On top of travelling far distances for individual clients, gas prices are rising and exacerbating this problem. Worse yet, the Canadian Hearing Society is taking a negative impact on its volunteer base due to exorbitant gas costs. Activity Haven Senior Centre, a community-based recreation group for seniors, provides popular programs for social gatherings attracting people from all over the county. With over 1300 members from around the county, many individuals drive to the municipality to access the services and programs. However, transportation remains a major issue as members have to drive long distances and at times are severely unable. M.E./F.M. Association of Peterborough and District, a community-based and health care oriented organization, has a high turnout for its group meetings. Similar to Activity Haven Senior Centre, this organization draws members from around the county who attend meetings and participate in events. Conversely, however, this organization operates heavily on carpooling which is a more practical and efficient approach to maintaining a stable membership. While this appears to be an exception, there are still numerous challenges with the geographic location of service providers. This may suggest the need for an extensive rural volunteer base, thereby providing more services closer to home. 4.2 Funding and Staffing Issues
The funding and staff recruitment conundrum is an on-going challenge permeating organizations and groups in the Peterborough area. The research found that seniors are already demanding more caregiving and supportive housing services, yet with issues around funding and staff recruitment, service providers and organizations have more obstacles. Even organizations such as the New Canadian Centre Peterborough who have had an increase in base funding and ample volunteers, have reported challenges with sustaining volunteer training, the administration and support of their volunteers.
As shown in Table 3.5, a vast majority of the service providers depend on the provincial government as a main source of funding. However, in spite of funding from the provincial government, there still appear to be program delivery resource challenges. According to the literature, most grants from the government are funded at rates below cost recovery (e.g., see Eakin, 2007). What is more, non-profit organizations in Ontario, in 2004, delivered on average $1.14 of service for every $1.00 of government grant money (Eakin, 2007). This suggests that capital and business costs have grown, and funding has decreased. A number of organizations and groups reported that the cost of doing and providing services has increased greatly since the 1990s. Funding has increased for several organizations, and for some it has remained stagnant. However, equal distribution of funding to an organization is not always adequate. In addition, as reported by various groups (e.g., Retired Teachers of Ontario, see website reference) funding shortfalls have been occurring and can especially affect long-term care homes; ultimately lowering standards for patient care and personal care. Community Care Peterborough has had difficulty obtaining financial resources for professional development for its staff. A lack of financial resources for professional development can result in a rapid turnover for skilled personnel. Therefore, in order to rectify this, more attention is needed to be drawn to the non-profit sector; this will help service providers capitalize on new funding opportunities and minimize other program delivery constraints. The Marycrest at Inglewood Seniors’ Residence chiefly operates on its own revenue from its tenants. The Ministry of Municipal Affairs and Housing subsidizes rent for the lower income bracket, or simply those who cannot afford to pay full rent. However, the provincial government has progressively become more restrictive with its funding for this residence. Controlling the capital reserve and dictating how much to allocate to it is not only officious but regressive as well. Consequently, this residence is having numerous challenges with providing support services, retaining staff and reaching out to the community. The Ontario Network for the Prevention of Elder Abuse, an important non-profit organization advocating elder abuse awareness, has also had a relatively good turnout for volunteers. However, recruitment of volunteers to work on projects at the community level is difficult, particularly when no funding is available to pay mileage for them to assist with organization. Moreover, some paid staff from this organization are volunteering their time to train and work with the volunteers due to the lack of funding in place for volunteering training. In summary, the challenges and issues presented, along with a lack of resources, are affecting the quality of services provided by these organizations. It is critical that funding and grants become more readily available and accessible to non-profit organizations, community-based groups and even private businesses in order to maintain a stable staff base, ensure quality training for volunteers, and other resources to guarantee services to individuals from rural settings and other geographical regions. In the absence and/or limitation of government funding and resources, service providers and organizations rely
on other non-profit groups, fundraising, donations and assistance through local partnerships for funding to operate their programs.
5.0 Summary and Concluding comments ________________________________________________________________________ As one of the nation’s largest retirement communities, Peterborough provides a whole range of services and programs to accommodate the growing needs of the community. However, over the past ten years, Peterborough, along with other communities in rural and small town Canada, has witnessed several changes in health and social services. There have been changes in funding, community support and the overall demand for services. As the baby boom generation approaches the retirement age, the demand for more services and caregivers will presumably rise, placing more pressure on the municipal and provincial governments to offer more opportunities and services for them. Furthermore, rising demand causes organizations and service providers to expand their staff base in particular recruiting more volunteers and caregivers to assist with programs, events and activities. This report addressed the challenges and issues surrounding volunteerism in Peterborough County. The main impetus for recruiting more volunteer staff was because of the lack of resources to sustain their paid staff, the rising costs of providing services and most importantly the rising demand from the senior population for services. Community involvement and support has been noteworthy in Peterborough over the past ten years. However, a number of service providers reported that significant changes in their service delivery have been occurring over the years, many have also received better support and recognition from the community. This has been largely attributable to the media, as issues surrounding seniors and the elderly population are arising on a frequent basis in local newspapers, etc. Community involvement and support is essential for any service provider especially outreach services. Preliminary results indicate that service providers and organizations offer a wide spectrum of services to the Peterborough community, however, it is increasingly becoming more difficult to provide them adequately due to funding limitations, staff recruitment and the geographic location. In spite of an overall rise in the numbers of volunteers for these organizations, this report noted that short-term volunteering is becoming more commonplace due to commitment issues, time constraints, and other priorities. Indeed, ‘episodic volunteering’ has become more popular, where younger professionals are devoting their time to volunteering but overall making short-term commitments. To conclude, volunteerism is becoming more and more salient for building healthy, sustainable communities across rural Canada. Indeed, as this report indicated, non-profit organizations and community groups play a vital role for the social and economic quality of life in Peterborough County. Many are reliant on volunteers to carry out their respective services and programs. In a time of great uncertainty about the nature of health
and social services in rural and small town settings (e.g., see Skinner et al., 2008), much attention is warranted for these community players, as they are the catalysts of change. This background report has set out the key themes and issues surrounding volunteerism and service delivery for service providers, which will be explored in further detail in upcoming phases of the Volunteer Caregiving in the Countryside project.
References ________________________________________________________________________ Baranek, P., R.B. Deber and A.P. Williams (2004). Almost Home: Reforming Home and Community Care in Ontario. University of Toronto Press, Toronto. Eakin, L. (2007). We Can’t Afford to Do Business This Way: A Study of the Administrative Burden Resulting from Fund Accountability and Compliance Practices. Creative Commons, Toronto. Greater Peterborough and Economic Development Corporation. (2007). 2007 Community Profile. The Greater Peterborough and Economic Development Corporation, Peterborough. (www.gpaedc.on.ca/profile.html) Jenson, J. and Phillips, S.D. (2000). Distinctive trajectories: homecare and the voluntary sector in Quebec and Ontario. In K.G. Banting (ed.), The Nonprofit Sector in Canada: Roles and Responsibilities. McGill-Queen’s University Press, Kingston, pp. 29-68. Scott, K., Tsoukalas, S., Roberts, P., Lasby, D. (2006). The Nonprofit and Voluntary Sector in Ontario: Regional Highlights of the National Survey of Nonprofit and Voluntary Organizations. Imagine Canada, Toronto. Skinner, M.W. (2008) Voluntarism and long-term care in the countryside: the paradox of a threadbare sector. The Canadian Geographer 52(2): 188-203. Skinner, M.W., Rosenberg, M.W., Lovell, S.A., Dunn, J.R., Everitt, J.C., Hanlon, N. and Rathwell, T.C. (2008). Services for seniors in small town Canada: the paradox of community. Canadian Journal of Nursing Research 40(1): 80-101. Statistics Canada (2006). 2006 Census of Peterborough. Statistics Canada, Ottawa. (www.statcan.ca) United Way of Peterborough and District. (2007). Community Information Handbook: Directory of Community Organizations Serving the County and City of Peterborough. Community Information Services, Peterborough. Websites and On-line Resources • Community Information Database (http://www.fourinfo.com/) • Community Services Directory (fourinfo.com) • Local Health and Integration Network (http://www.lhins.on.ca/page.aspx?id=880) • Peterborough Regional Health Centre (http://www.prhc.on.ca/default.aspx) • Retired Teachers of Ontario (http://www.rto-ero.org/position-en.htm) • Statistics Canada (www.statcan.ca) • United Way of Peterborough and District (http://www.uwpeterborough.ca/)
APPENDIX 1. Database of Organizations Providing Services for Seniors in Peterborough ________________________________________________________________________ Contents Page Number Abuse Prevention of Older Adults Network Activity Haven Senior Centre Alternatives- Community Program Services Alzheimer Society of Peterborough and Area Applewood Retirement Residence Association of Managers of Volunteer Services Auburn Retirement Village of Peterborough Canada Mortgage and Housing Corporation (CMHC) Canadian Pensioners Concerned INC Canadian Cancer Society Canadian Hearing Society Canadian Mental Health Association Canadian Red Cross Canadian Snowbird Association CARP (Canada's Association for the Fifty-Plus) Central East Community Care Access Centre Chemung Senior Citizens Family Community Care Peterborough Community Counselling & Resource Centre Community Living Peterborough Community Training and Development (THE) Empress Gardens Retirement Residence Extendicare Fairhaven Family Mediation and Counselling Centre Fleming College Four Counties Addiction Services Team INC Home Instead Senior Care Hospice Peterborough Jackson Creek Retirement Residence Kawartha Participation Projects Learning in Leisure Peterborough Mapleridge Seniors’ Recreation Centre Marycrest at Inglewood Seniors’ Residence M.E./F.M. Association of Peterborough and District 19 19 19 19 20 20 20 20 21 21 21 22 22 22 23 23 23 23 24 24 24 25 25 25 25 26 26 26 26 27 27 27 27 28 28
New Canadians Centre Peterborough Nightingale Nursing Registry LTD Northminister Court INC Ontario Coalition of Senior Citizens Organizations Ontario Federation of Anglers and Hunters: Ontario Gerontology Association Ontario Network for the Prevention of Elder Abuse Ontario Retirement Communities Association Peterborough County Senior Games Peterborough Housing Corporation Peterborough Kinsmen Club Enterprises LTD Peterborough Manor Peterborough New Horizons Band (NHB) Peterborough Regional Health Centre Peterborough Site of the York Durham Aphasia Centre Peterborough Unattached Adult Club Phonebusters/Seniorbusters Princess Gardens Retirement Residence Psychiatric Assessment Services for the Elderly Retired Teachers of Ontario Riverview Manor Long Term Care Home Royal Canadian Legion Branch 52 Royal Gardens Retirement Residence Rubidge Retirement Residence Saint Andrews United Church Senior Lunch Club Schizophrenia Society of Ontario Shopper’s Home Health Care Springdale Country Manor St. Giles Senior Citizens Residence St. John's Retirement Homes INC St. Joseph’s at Fleming Tabernacle Court Apartments INC United Senior Citizens of Ontario United Way of Peterborough & District Victorian Order of Nurses (VON) YMCA of Peterborough YWCA of Peterborough, Victoria and Haliburton
28 29 29 29 29 30 30 30 30 31 31 31 31 31 32 32 32 32 33 33 33 34 34 34 34 35 35 35 35 36 36 36 36 37 37 37 38
Abuse Prevention of Older Adults Network: Key informant: Lisa Hughes, Program Supervisor, 705 745- 0188 x 6443 History and context: Established 1988 to provide public awareness about older adult abuse within the community Number of personnel: paid staff: 1, volunteer staff: 12 members on the committee, 7 volunteers who do presentations, 2 volunteers who are lawyers Main source of funding: VON, Provincial Government Types of clients: 55 plus, family members Nature of programs and services: educational programs, community response manual, presentations to groups (service providers, adults) workshops Activity Haven Senior Centre: Key informant: Shirley Shaw, Executive Director History and context: Established 1970, for seniors to come together and be active, for social gathering Number of personnel: paid staff: 6, volunteer staff: 264, 10 Board Members Main source of funding: LHIN, City of Peterborough, fundraising Types of clients: 50 years and up Nature of programs and services: Adult Day program, Diner’s club, Alternatives Community Program Services (Peterborough) Inc: Key informant: Vikki Etchells, Executive Director, 705-742-0806 History and context: Established 1986, was initially a life skills program offered by Fleming College to open the door for people with a developmental disability, Fleming discontinued program and the Alternatives Community Program adopted it shortly thereafter. Number of personnel: paid staff: 26, volunteer staff: 5 Main source of funding: Ministry of Community and Social Services Types of clients: Individuals living with an intellectual disability, Nature of programs and services: ‘fundamental skills development program’, building bridges program dealing with youth and transition planning, employment support program. All three are popular and in high demand Alzheimer Society of Peterborough and Area: Key informant: Sarah Cook, Public Education Coordinator History and context: established 1979, incorporated in 1983, families requested support for their loves ones, agency was needed to advocate for these individuals in terms of navigating the health care system Number of personnel: paid staff: 8, (projected to increase to 10 in a month) volunteer staff: 40-100, 40 is the consistent number Main source of funding: mainly funded by the Central East Local Health and Integration Network (LHIN), donations and fundraising Types of clients: open to the general public, people living with Alzheimer’s or related dementia, anyone affected by it or touched by it, persons suffering from memory loss are welcome
Nature of programs and services: education, support and research, support groups are the most popular, brown bag caregiver support group, first link program provincial wide program, Alzheimer society is the first link, safely home wandering registry program is very busy, Applewood Retirement Residence: Key informant: Theresa Pagett, Executive Director, History and context: Established October 1, 1988 to provide care and services for seniors Number of personnel: paid staff: 46, volunteer staff: 10 Main source of funding: residence private paid, no funding from the government Types of clients: mainly seniors Nature of programs and services: nursing is the most popular program, runs 24 hours, activation is the next most popular Association of Managers of Volunteer Services: Key informant: Susan Ramey, President, 705-748-9455 History and context: Established to help volunteer managers in the community and educate them about issues surrounding volunteer recruitment, strategies and management Number of personnel: paid staff: 9, 8 are part-time, volunteer staff: 150 Main source of funding: United Way of Peterborough, government grants Types of clients: volunteer coordinators from around Peterborough City and County Nature of programs and services: -volunteerism on the decline due to increased fuel costs Auburn Retirement Village of Peterborough: Key informant: John Scott, Manager History and context: Established 1983, provide housing for seniors Number of personnel: paid staff: 3, volunteer staff: residents volunteer themselves Main source of funding: mainly rent from tenants, minimal funding from government Types of clients: Seniors, 60 years and up Nature of programs and services: BBQs are the most popular Canada Mortgage and Housing Corporation (CMHC): Key informant: History and context: Established as a government-owned corporation in 1946 to address Canada’s post-war housing shortage, the agency has grown into a major national institution Number of personnel: Main source of funding: funded by the federal government, self-sufficient company, mortgage insurance Types of clients: range, mostly low-income householders Nature of programs and services: underwrite mortgages, renovation loans for lowincome households, assisting in investments,
Canadian Pensioners Concerned INC: Key informant: Christine Mounsteven, President, Peggy, Office Administrator History and context: Founded in 1969, is a provincial and national membership-based, non-partisan, voluntary, advocacy organization of mature Canadians committed to preserving and enhancing a human-centred vision of life Number of personnel: paid staff: 1 part-time staff, volunteer staff: 19 on the board Main source of funding: apply for grants, membership fee Types of clients: geared for community, advocate Provincial and National Issues Nature of programs and services: they do not provide services; they are simply an advocacy group that lobbies the government on issues such as poverty, pension and community issues Canadian Cancer Society: Key informant: Allison Payne, Volunteer Development Coordinator History and context: established in 1931 in Saskatchewan to make people aware of cancer symptoms, 1938 becomes national organization Number of personnel: paid staff: 7, volunteer staff for the district: 2300, covering City of Kawartha Lakes ; Haliburton County ; Northumberland County ; Peterborough County Main source of funding: 100% funded by donors and fundraising events, no funding from the government Types of clients: anyone diagnosed with cancer Nature of programs and services: transportation program is the busiest by far, volunteers pick up cancer patients from their homes and drive them to their appointments, peer support program is another popular one Canadian Hearing Society: Key informant: Maggie Doherty-Gilbert, Regional Director History and context: established 1940 provincially, 1979 local office, need for employment for deaf individuals, creating a deaf community, solidarity, accessibility for these people, people did not have support and needed it Number of personnel: paid staff: 18 volunteer staff: 65 Main source of funding: large grant from the Ontario Trillium Foundation, 70 percent from the government, Ministry of Health and Long term care is the largest funder, Ministry of Training Colleges and Universities, Ministry of Community and Social Services, fundraising 5 percent total, user fees 20 percent, Types of clients: birth to death, provide support for every walk of life, majority are seniors, older adults, 60% Nature of programs and services: counselling and mental health program, high demand for advocacy, issues around advocacy, coping with hearing loss, younger people in mental health program, communication devices are important for every service, increase in demand because of noise pollution, Volunteers are used in fundraising, volunteers are seldom used in main services, cost of services have increased,
Canadian Mental Health Association: Key informant: Linda Saunders, Director of Human Resources, Finance & Housing History and context: Established 1951 as a charitable organization to provide support for individuals and their families who suffered from serious and persistent mental illnesses Number of personnel: paid staff: 140, volunteer staff: 80 Main source of funding: Ministry of Health and Long-term care 65 percent of budget, Ministry of Community and Social Services, Ministry of Municipal Affairs and Housing, United Way, foundations, private donations, fundraising initiatives Types of clients: individuals who have a mental illness, dual diagnosis of mental developmental disability or mental health issues Nature of programs and services: case management (support for individuals, sending volunteers to their homes to comfort and assist them), crisis intervention services, early psychosis intervention, supportive housing Canadian Red Cross: Key informant: Craig McCleary, Integrated Manager History and context: Number of personnel: Main source of funding: Types of clients: Nature of programs and services: Canadian Snowbird Association: Key informant: Laurence Barker, Executive Director History and context: established in1992, NDP came to power and cut the “out of country” reimbursement rates, Seniors came together to lobby government because they were unhappy, OHIP hardly reimburses you if you leave the Province Number of personnel: paid staff: 5 ½ direct paid staff, benefit partners there are another 6 paid people, volunteer staff: volunteer board of directors, 8, grassroots volunteers fluctuates, 20 local volunteers for small event that was in PTB0 last year Main source of funding: direct membership dues and non-dues revenue through programs and benefit partners sponsorship fees, -lobbying fund is supporting through voluntary donations by members Types of clients: membership is not age specific, typical clientele are retirees, represent travelling Canadians Nature of programs and services: Currency exchange program is the busiest, move money on a monthly basis from Canadian to American banking account, auto club similar to CAA, group car and insurance program, travel related information is less popular but common, “Canadian travelers report card” 2006
CARP (Canada's Association for the Fifty-Plus): Key informant: Michelle Taylor, Advocacy Communications Coordinator History and context: CARP was established by Lillian and Murray Morgenthau in 1984. CARP's mandate was to promote and protect the rights and quality of life for 50plus Canadians. Number of personnel: paid staff: 15, volunteer staff: 1 Main source of funding: CARP is membership dues and benefit providers Types of clients: Ages 50 years and up Nature of programs and services: Advocacy, Benefits and Community Development are the three main services under CARP. All three are popular and in high demand. Additional: there are 400,000 members Central East Community Care Access Centre: Key informant: Steven Kay, Senior Director of Human Resources, Gail Scala, Manager of Communications, 905-430-8084 History and context: Established in 1997, amalgamated in 2007 by the Ministry of Health and Long-Term Care to provide access to government-funded home and community services and long-term care homes Number of personnel: paid staff: 687, volunteer staff: 10 members on the board Main source of funding: Ministry of Health and Long-Term Care, 100 percent funded Types of clients: seniors are a large group, 25 percent are children, anyone who needs homecare, no age limit Nature of programs and services: nursing and personal care, assistance with activities of daily living, treatment and medication administration, meals, laundry services, social/recreational programs Chemung Senior Citizens Family: Key informant: Doreen Gadsby, President History and context: Number of personnel: Main source of funding: Types of clients: Nature of programs and services: Community Care Peterborough: Key informant: Mary-Lynn Koekkoek, Community Development Manager History and context: Established: 1993, Community Care Peterborough is a non-profit, charitable organization that provides volunteer-based support services and programs of the highest quality for seniors and for adults with physical challenges in Peterborough County and City Number of personnel: paid staff: 26, volunteer staff: 916 Main source of funding: The Ontario Trillium Foundation, and the UN of Peterborough and District, The Central East Local Health and Integration Network provides 55 percent of the funding -Donations, planned giving and fundraising activities>> Many local contributions are also made each year by service clubs, businesses, foundations and community groups,
fundraising events are held every year to make up for the funded shortages from the government Types of clients: adults and seniors with physical challenges Nature of programs and services: transportation and meals on wheels are the busiest programs for Community care Peterborough Community Counselling and Resource Centre: Key informant: Casey Ready, Executive Director History and context: established in 1956, new organization was formed; promote, strengthen and maintain family life through educational lectures, courses and counselling Number of personnel: paid staff: 25, volunteer staff: 6-20 (it fluctuates) Main source of funding: Ministry of Children and Youth Services, Ministry of Community and Social services, Ministry of Health and Long term care, (local health integration network), Ministry of the Attorney General, Ministry of Community Safety and Correctional Services, county and city of Peterborough, one time grant from Peterborough utility services, service Canada, Ontario trillium foundation, UN of Peterborough and district Types of clients: all members of the community Nature of programs and services: community counselling, credit counselling offers assistance to families with financial issues, Community service orders, housing resource centre, offers a range of services for affordable housing. -programs are available to all family denominations and all members of the community irrespective of their economic status Community Living Peterborough: Key informant: Jack Gillan, Chief Executive Officer, Cindy Hobbins, Manager of Volunteer Services History and context: established in 1953, families wanted to keep kids in the PTBO area and keep them from going off to provincial institutions. Number of personnel: paid staff: 146, volunteer staff: 200 volunteers Main source of funding: Ministry of Community and Social Services exclusively Types of clients: individuals living with intellectual disabilities Nature of programs and services: “community support homes” is the busiest program and has the greatest demand, it provides supportive housing for people, staff from the organization are sent to their homes to help them with their living necessities Community Training and Development (THE): Key informant: Madeline Currelly, CEO, 905-372-9967 History and context: Established 1998, part of the Kawartha school board, offer community training and development services Number of personnel: paid staff: 7 full time, 3 full time Cobourg, five fulltime in her office, no volunteers at this centre Main source of funding: cost recovery, revenue from courses Types of clients: Adults primarily Nature of programs and services: training, development and day care are the busiest
Empress Gardens Retirement Residence: Key Informant: Jane Crane, Executive Director, 705-876-1314 History and context: Number of personnel: Main source of funding: Types of clients: Nature of programs and services: Extendicare: Key Informant: Shelley Dulmage, Dietary Manager History and context: established in 1972, need for nursing home beds, for seniors Number of personnel: paid staff and volunteer staff total 265 Main source of funding: ministry of health and long-term care Types of clients: anyone needing long-term care, mainly seniors Nature of programs and services: dietary, nursing, activities Fairhaven: Key informant: Lillian Horn, Executive Assistant History and context: Established 1960, Municipal Act required all areas to have a longterm care facility, jointly owned by municipalities of the City and County of Peterborough Number of personnel: paid staff: 200, volunteer staff: 100 Main source of funding: Ministry of Health and Long-Term Care, funding from residents known as ‘accommodation fee’, it is a Long-Term Care Facility, owned and governed by the community and operated without reliance on operating funds from the municipality Donations are a source of funding for Fairhaven, Types of clients: Seniors mostly, anyone over the age of 18 is welcome Nature of programs and services: the physical therapy program is in high demand, Nursing Services, Recreation and Leisure Services, Social Work Services, Therapy Services, Volunteer Services (During 2004, 150 volunteers and 30 student volunteers gave 9, 307 hours to the home), Spiritual and religious services, Support Services Family Mediation and Counselling Centre: Key informant: Patricia Houde, Primary Contact, 705-743-2820 History and context: Established 1995 to provide mediation for families, it was an alternative for avoiding the justice system; it was also created to provide counselling services for couples that have problematic relationships Number of personnel: paid staff: 3-4, two of four are on contract, volunteer staff: 1 volunteer only, specific type of work Main source of funding: privately owned, service clubs provide some money, Types of clients: mix of people, range in age Nature of programs and services: ‘Kids need to talk too’ is a popular program, ‘rebuilding after separation and divorce’ runs three times a year, mediation programs are the busiest part of the centre
Fleming College: Key informant: Donna Lockhart, Volunteer Program Coordinator, 705-292-5004 History and context: Number of personnel: Main source of funding: Types of clients: Nature of programs and services: Four Counties Addiction Services Team INC: Key informant: Donna Rogers, Executive Director History and context: established in 1983 as a Non-profit organization to provide support for individuals suffering from addiction problems Number of personnel: paid staff: 25, no volunteers Main source of funding: Ministry of Health and Long-term care Types of clients: individuals who are seeking support to see changes in their gambling, drug and alcohol addictions, families looking for support for their loves ones who are suffering from addictions Nature of programs and services: individual and group counselling therapy, programs for youth and women with new born babies, assessment and referral for residential treatment programs, family education and process groups, brief psycho education groups Home Instead Senior Care: Key informant: David Tamblyn, President, 705-748-6389 History and context: Number of personnel: Main source of funding: Types of clients: Nature of programs and services: Hospice Peterborough: Key informant: Paula Greenwood, Co-ordinator of Volunteers and Education History and context: Established 1989, need for support for people living with life threatening illnesses, support for individuals grieving Number of personnel: paid staff: 8, volunteer staff: 200 Main source of funding: ministry of health and long term care 50%, fundraising is other half, donations from community Types of clients: All ages - dealing directly or indirectly with cancer at any stage, advanced illness or grief. Nature of programs and services: grief recovery series for adults, youth, children, day hospice programs are all popular -visiting volunteer program is the busiest, volunteers visiting homes of people with life threatening illnesses to comfort and support them
Jackson Creek Retirement Residence: Key informant: Lisa Doyle, General Manager History and context: Established in 2001, to provide seniors with a safe and rewarding lifestyle and quality of life that exceeds their expectations Number of personnel: paid staff: 30, volunteer staff: 6 Main source of funding: private retirement residence, residents have to pay their own fees Types of clients: people from operations and surgeries are allowed to stay, family members are allowed to stay as well, mostly seniors though Nature of programs and services: exercises and out trips to different malls are very popular and are the busiest Kawartha Participation Projects: Key informant: Karla Porter, Support Services Manager, Linda Myers, Quality Assurance Manager History and context: established in 1980 to provide housing for people with disabilities Number of personnel: paid staff: 105, volunteer staff: 30 volunteers Main source of funding: Local Health and Integration Network, 100 percent funded Types of clients: 16 older, a wide range of disabilities, provide supportive housing and attendant outreach services Nature of programs and services: supportive housing is the busiest program/service, staff on 24 hours Learning in Leisure Peterborough: Key informant: Neil May, President History and context: Established 1985 as a senior citizens educational program to promote social interaction and to broaden the minds and horizons of Peterborough seniors Number of personnel: paid staff: none, volunteer staff: 10 on the board of directors, Main source of funding: charge a $20 membership fee for the 10 weeks, no funding from government Types of clients: intended for seniors but everyone is welcome Nature of programs and services: the annual talk from Peter Malkovsky draws the biggest crowd, all presentations are popular including talks on/by environment and energy, Stephen Lewis, World Affairs, Algonquin Park Mapleridge Seniors’ Recreation Centre: Key informant: Sherri, Executive Director, Diane McConnachie, Volunteer Coordinator, Phone: 705-743-0420 History and context: established 1957, incorporated in 1960 and becomes a registered charity association, purpose of establishment was to provide friendship, programs and opportunities for the 50 plus to enjoy social, recreational and educational activities. Number of personnel: paid staff: 1, board of ten members, volunteer staff: 100 Main source of funding: federal and municipal funding, ‘raised in house’ fundraising, community fundraising Types of clients: persons 50 plus Nature of programs and services: all programs are popular
Marycrest at Inglewood Seniors' Residence: Key informant: Mary-Anne Linton, Administrator History and context: established 1992, mission of the sisters of St. Joseph’s Number of personnel: paid staff: 2 full-time, volunteer staff: volunteers are the residents and ministers Main source of funding: primarily rent from tenants, funded by Ministry of Municipal Affairs and Housing, Ministry of Municipal Affairs and Housing subsidizes rent for those who cannot afford it Types of clients: 65 years and up Nature of programs and services: residents organize their own programs, service interface, playing cards and socializing -affordable housing for seniors M.E./F.M. Association of Peterborough and District Key informant: Joan Foster, President, Phone: 705-742-0562 History and context: established in October of 1992, no support for people who were suffering from chronic fatigue syndrome, support group was needed for these people. Public library had three books about the disease, but there was still limited info on it. Lack of information on the disease, chronic fatigue syndrome Number of personnel: only sufferers and people living with the disease, no paid staff, Collective Kitchen runs twice a month from September to June, volunteers help with that Main source of funding: fundraising primarily, ME/FM national network, fundraising strictly, anyway to find money, money goes back to the library Types of clients: have multiple chemical sensitivities, meetings are open to any interested persons Nature of programs and services: non-financial support, helping people apply for disability benefits, Canada pensions Collective kitchen is the busiest program. Cooking in mass quantities to help people who cannot cook. New Canadian Centre Peterborough: Key informant: Carmela Valles, Executive Director History and context: Established in 1979, became new centre in 1985 as a non-profit with a volunteer board Number of personnel: paid staff: 8, volunteer staff: it varies, 50 Main source of funding: federal and provincial funding, United Way of Peterborough (funds Core Settlement Services), Employment Ontario, Ontario trillium foundation provide grants, Citizenship and Immigration of Canada provide funding for Settlement Adjustment Programs, Individual Donors and Fundraising Types of clients: range Nature of programs and services: language programs, and employment programs, help with immigration,
Nightingale Nursing Registry LTD: Key informant: Sally Harding, President and CEO, Alison Garbutt, Director of Accounting & Payroll History and context: established in 1985, to provide health care services to clients in the privacy of their homes Number of personnel: paid staff: 125, volunteer staff: none Main source of funding: Central East Community Care Access Centre is the sole funder Types of clients: elderly, newborns, mothers, children, individuals with physical or mental disability, individuals requiring palliative care, family members who need relief from caring for a loved one, those with a medical condition or health care need, individuals recovering from illness, injury, or surgery Nature of programs and services: The two main programs are “homemaking: and “foot care”, both programs are popular and provide care for needy seniors Northminister Court INC: Key informant: History and context: Number of personnel: Main source of funding: Types of clients: Nature of programs and services: Ontario Coalition of Senior Citizens Organizations: Key informant: Morris Jesion, Executive Director History and context: established in 1985 to improve the quality of life for seniors Number of personnel: paid staff: 4, volunteer staff: 50 Main source of funding: Fundraising only, small grants from the Ontario Trillium Foundation Types of clients: exclusively seniors Programs and services: Mostly educational programs, education in computer training, education in public policy (health, pension etc). Ontario Federation of Anglers and Hunters: Key informant: Lezlie Goodwin, Communications Coordinator/Corporate Messaging History and context: Established in 1928 as a non-profit, registered charity, dedicated to protecting woodland and wetland habitat, conserving our precious fish and wildlife stocks and promoting outdoor education. Number of personnel: paid staff: 40, volunteer staff: 83,000 strong membership, approximately 100 plus volunteers for Peterborough County Main source of funding: private and memberships Types of clients: conservationists, anglers and hunters, family memberships, primarily male 40-50 Nature of programs and services: conservation pond that is accessible to seniors and handicapped. Schools groups, it is a public service, fishing from the pond, lots of seniors for that,
Ontario Gerontology Association: Key informant: History and context: Established 1981, improve the quality of life for seniors Number of personnel: paid staff: 2, volunteer staff: 0-16 Main source of funding: membership Types of clients: seniors, government agencies, employers Nature of programs and services: annual conference on gerontology, Ontario Network for the Prevention of Elder Abuse: Key informant: Rhianne Rhideout, Regional Consultant, 705-745-4100 History and context: Established in 1989 and incorporated as a charitable organization in 1991 to develop educational and training programs about elder abuse prevention and intervention for professionals and caregivers Number of personnel: paid staff: 9 volunteer staff: ONPEA is governed by a voluntary Board of 12 members representing professionals, service providers, community organizations, volunteers, seniors and aboriginal groups Main source of funding: Ministry of The Attorney General, grants and proposals, membership fees, Ontario Senior’s Secretariat Types of clients: referrals from family members, agencies will call for assistance, seniors mostly Nature of programs and services: Three main areas: coordination of services, training and education to frontline providers and public education and awareness. Education campaigns, public service announcements are also popular Ontario Retirement Communities Association: Key informant: Natalie Edwards, 905-403-0500 ext 221 History and context: Established in 1977, as a voluntary non-profit organization that sets professional operating standards, inspects and accredits retirement residences in Ontario Number of personnel: paid staff: 7, volunteer staff: 12 staff on the board of directors Main source of funding: private and non-profit organizations own and operate retirement residences, membership fees -the toll-free "Retirement Home Complaints Response and Information Service" (CRIS), assists seniors and their families in resolving complaints relating to any retirement residences in Ontario, this is funded by the Provincial Government Types of clients: the public at large Nature of programs and services: training for retirement residence sector, -residences have volunteers who help with programs, services and activities Peterborough County Senior Games: Key informant: History and context: Number of personnel: Main source of funding: Types of clients: Nature of programs and services:
Peterborough Housing Corporation: Key informant: Darlene Cook, GM and CEO History and context: established 2000, Peterborough Housing Authority started 37 years before, purpose of establishment was to respond to housing needs of the community Number of personnel: paid staff: 26, volunteer staff: 6 Main source of funding: residents pay their own rent; municipal government provides subsidies for low-income residents Types of clients: over half are seniors, low to moderate income families, singles Nature of programs and services: providing housing is their only program Peterborough Kinsmen Club Enterprises LTD: Key informant: Jim Coghlan, Administrator, Phone: 705-742-8366 (H) History and context: established in the 1960s as a non-profit housing corporation to provide affordable housing for seniors Number of personnel: paid staff: no employees, volunteer staff: board of six people Main source of funding: rent from tenants Types of clients: exclusively seniors Nature of programs and services: simply provide low-cost housing Peterborough Manor: Key informant: Cheryl Lee, Community Relations Manager History and context: established 1982, to provide housing for seniors Number of personnel: paid staff: 48, volunteer staff: less than 10 Main source of funding: private, residents pay themselves Types of clients: only seniors Nature of programs and services: in-house activities, entertainment, music, bowling Peterborough New Horizons Band (NHB): Key informant: History and context: Established 2002, Number of personnel: Main source of funding: Types of clients: Nature of programs and services: Peterborough Regional Health Centre: Key informant: Paul Darby, Executive Director, Sue Robertson, Manager Volunteer Services History and context: Established 1999, provide hospital services for the community Number of personnel: paid staff: 2100, part-time and full-time volunteer staff: 600, 300 physicians Main source of funding: Ministry of Health and Long-term Care 80 percent, 20 percent from insurance companies, parking and services, preferred services Types of clients: higher percentage of seniors, offer services for youth and adults as well,
Nature of programs and services: medical patients program, surgical interventions services, birth services 2000 a year is the most single common care that they provide, less busy are the clinics, ambulatory care clinics Peterborough Site of the York Durham Aphasia Centre: Key informant: Karen McDonald, Executive Director History and context: Established 1989 to provide adult communication groups for clients with aphasia. There are 7 program locations (Peterborough, Whitby, Markham, Stouffville, Newmarket, Richmond Hill & Maple) Number of personnel: paid staff: 11 (2 full-time, 3-part time), one Speech Language Pathologist, one Communication Disorders Assistant and a Personal Support Worker. volunteer staff: 80 Main source of funding: Central East LHIN and fundraising, Types of clients: anyone over 18 with aphasia or a related communication disorder such as apraxia or dysarthria. Nature of programs and services: Programs such as humour, gavel club and drawing for communication are popular. All communication strategies programs are in high demand.
Peterborough Unattached Adult Club: Key informant: History and context: Number of personnel: Main source of funding: Types of clients: Nature of programs and services: Phonebusters/Seniorbusters: Key informant: History and context: Established in January 1993, PhoneBusters is the Canadian AntiFraud Call Centre managed on a tripartite basis by the Ontario Provincial Police, the Royal Canadian Mounted Police (RCMP) and the Competition Bureau Canada Number of personnel: Main source of funding: Types of clients: Nature of programs and services: Princess Gardens Retirement Residence: Key informant: Heather Young, Executive Director, 705-750-1234 History and context: established 1998, need for seniors residence in Peterborough area Number of personnel: paid staff: 90 volunteer staff: 10-12 Main source of funding: private pay, no funding from government Types of clients: exclusively seniors Nature of programs and services: Tai chi and swimming are the busiest and most popular programs
Psychiatric Assessment Services for the Elderly: Key informant: Gail Grant, Manager History and context: 1986, district health council determined that it was necessary for psychiatric assessments services, based on a model of service delivery that is “best practice” Number of personnel: paid staff: 13 total, no volunteers Main source of funding: Ministry of Health and Long term care is the sole funder, separately funded by the main hospital budget Types of clients: Seniors mainly, 65 years and up Nature of programs and services: two major programs: direct clinical consultation treatment, outreach program, education and training for primary care givers, teaching strategies and approaches on how to best work with the elderly, community development program is also popular Retired Teachers of Ontario: Key informant: David Cummings, President History and context: established 40 years ago, as a bilingual and voluntary organization that safeguards pensions for retired teachers -teachers contributed to the pension fund, controlled by the government, pensions for retired teachers were very low, teachers are currently paying 13% of their gross, not controlled by government anymore, Ontario teacher’s pension plan is the big player, pension advocacy Number of personnel: -everyone at district level is volunteering, district board of directors PTBO 15, provincially there are 60,000 members -1000 members in Peterborough -10 paid staff in Toronto that runs the organization Main source of funding: dues, all members pay dues Type of clients: individuals who have pensions from Ontario teacher pension plan are only allowed Nature of programs and services: health is the busiest program, full social program as well Riverview Manor Long Term Care Home: Key informant: Sherry Baldwin, Volunteer Management Co-ordinator, History and context: Established 1983, long-term care primarily, also to provide support and housing opportunities for seniors living in Peterborough Number of personnel: paid staff: 100, volunteer staff: 20 Main source of funding: private centre, small government funding from the Ministry of Health and Long-Term Care Types of clients: Seniors, 99 percent of population Nature of programs and services: Recreational activities are busy and common. Social, recreational and physical activities and programs, including related supplies and equipment
Royal Canadian Legion Branch 52: Key informant: Denise Brown, Manager, 705-745-6361, History and context: Established 1926, previously known as the’ great war veterans association’ social organization for WWI veterans to congregate and offer assistance to them and education Number of personnel: paid staff: 8, volunteer staff: 100 active volunteers, 800 plus members Main source of funding: strictly a membership club, banquet hall that is rented out to public Types of clients: seniors Nature of programs and services: sports leagues are popular, age of majority and up, service officer provides assistance for veterans and widows, youth education, -they donate a lot to community-based organizations . They donate roughly $20,000 annually to the Peterborough regional health centre, funds from the ‘poppy trust fund’ are also donated at the end of the year. canvassing poppies, funds used to help local veterans, Royal Gardens Retirement Residence: Key informant: Kerry Davies, Executive Director History and context: established 2001, opened to meet the needs of seniors who needed help and other housing alternatives, provides continuous care, social needs for older adults Number of personnel: paid staff: 90, volunteer staff: 20 Main source of funding: private enterprise Types of clients: mostly adults, younger people from 50s to 60s Nature of programs and services: programs that promote wellness are popular, fitness centre is used frequently, maintaining good health and fitness levels, social programs are very common, seminars and education, food services Rubidge Retirement Residence: Key informant: Neila Curtin, Administrator History and context: established 1988, service the needs of seniors for higher level of care Number of personnel: paid staff: 35, volunteer staff: 5 Main source of funding: private pay exclusively Types of clients: seniors mainly Nature of programs and services: entertainment is busy, bingos and exercise programs most popular Saint Andrews United Church Senior Lunch Club: Key informant: Edna Spencer, Co-ordinator, Phone: 705-742-6714 (H) History and context: Number of personnel: Main source of funding: Types of clients: Nature of programs and services:
Schizophrenia Society of Ontario: Key informant: Jennifer Robertson, Regional Co-ordinator History and context: established in 1979 as a non-profit organization, provide support for family members who have a loved one living with schizophrenia Number of personnel: paid staff: 1.8 full time staff, volunteer staff: 100 Main source of funding: donations both public and private, UN of PTBO, Types of clients: support anyone who has a family member living with it, public education in schools, with the police, special service agencies, all for the purpose of educating and better accommodating people living with this condition Nature of programs and services: individual support for family members, family support groups, and public education is busy as well, Shopper’s Home Health Care: Key informant: Mary Lynne Taylor, Assistant Manager History and context: Number of personnel: paid staff: 24, volunteer staff: no volunteers Main source of funding: provided through Ontario government, mobility devices, government funding for specific products, Assisted Devices Program Types of clients: 75% are seniors, shoppers runs a seniors discount event every last Thursday of the month Caregivers and family members also come, Nature of programs and services: seniors take advantage of the senior’s discount event, 25% off items -special in services on products and equipment Springdale Country Manor: Key informant: Maureen Imamovic, Administrator/Director of Care History and context: Established as a long-term care home 40 years ago, provide housing and care for seniors Number of personnel: paid staff: 80 volunteer staff: 6 Main source of funding: Ministry of Health and Long-term care, it is a full-profit organization Types of clients: people who require long-term care, anyone who needs more than 2.5 hours a day of nursing care is eligible to apply Nature of programs and services: music activities, any group who comes in to do music, religious services are popular St. Giles Senior Citizens Residence: Key informant: David Rosefield, Administrator, 705-743-8660 History and context: Established 1983, outreach of the church to community Number of personnel: paid staff: 1, volunteer staff: 8 members on the board Main source of funding: non-profit incorporation, rent from residents pays for mortgage, CMHC provides a small subsidy Types of clients: 65 plus
Nature of programs and services: volunteer association of members run activities, selfrun bingo twice a week, card games, pot luck dinner once a month, coffee club once a week, organized by residents association -monthly blood pressure clinic open to the public, as a service St. John's Retirement Homes INC: Key informant: Lauraine Cyr, Executive Director History and context: established 1987, need for a housing complex to accommodate seniors Number of personnel: paid staff: 20, volunteer staff: 10-12 Main source of funding: non-profit, services are funded by the Ministry of Health and Long-Term Care, ministry of municipal affairs and housing funds the operations of the building Types of clients: 65 and over, and some handicapped individuals Nature of programs and services: personal care and dining room, food service is the busiest and most popular program St. Joseph's at Fleming: Key informant: Debra Cooper Burger, Chief Executive Officer History and context: Established 1949, new building 2004, developed to serve the needs for the elderly and vulnerable individuals (mental and intellectual disabilities) physical challenges Number of personnel: paid staff: 239, volunteer staff: 196 Main source of funding: Ministry of Health and Long term Care, portion of money comes from the resident Types of clients: variety of people, predominantly seniors, younger disabled individuals, people with intellectual challenges and physical disabilities. Nature of programs and services: music programs are well received by residents, exercises for mental stimulation are not as popular because individuals with cognitive and mental disabilities have a difficult time participating, the bowling events are busy and draw large crowds Tabernacle Court Apartments INC: Key informant: Pastor David S. Morris, 705-743-3418 History and context: Established 1978, to provide suitable accommodation for retired people Number of personnel: paid staff: 12, volunteer staff: residents care for themselves Main source of funding: residents pay themselves Types of clients: retired people Nature of programs and services: majority attend the church,, trip is arranged or a meal for fellowship and social interaction United Senior Citizens of Ontario Zone 42: Key informant: Colette Moher, President, 705-742-6961 History and context: established in 1958, province-wide seniors’ planning group convened to address problems of the elderly that were not being met by the programs of
the time. It is involved in the education and promotion of wellness, health, fitness, safety and recreation to its members and their associates and to provide a means whereby seniors can work together to have input on issues concerning them Number of personnel: paid staff: no paid staff. volunteer staff: all members are volunteers Main source of funding: self-sufficient, supporting themselves, Types of clients: ages 55 plus Nature of programs and services: transportation is a big problem for seniors, taxed to death on everything, United Way of Peterborough & District: Key informant: Lisa Smith, Director Community Leadership & Learning Services History and context: Established 1941, as a voluntary organization called "The Peterborough War Services and Community Fund". It was a group formed to support families who had loved ones fighting in the war Number of personnel: paid staff: 10, volunteer staff: 2000 Main source of funding: Annual fundraising campaign from community directly, donations from corporations, employee campaigns, community request, the Ontario Trillium foundation, donations from unions and labour community, Types of clients: disabled, impoverished individuals, seniors and youth, volunteerism, Nature of programs and services: 34 member agencies, fund 238 services, internal programs, Community Care Peterborough, poverty Kawartha Food Share, public education, shelter services, Victorian Order of Nurses: Key informant: Doreen Anderson Roy, Manager of Community Support & Volunteer Services History and context: Established 1897, VON is a not-for-profit national health care organization and registered charity offering a wide range of community health care solutions. Peterborough local branch 1946, to provide health care in the community and fill gaps in services that were not being provided by any other service or organization Number of personnel: paid staff: 125 volunteer staff: 85 Main source of funding: Community Care Access Centre, LHIN, contracted to provide nursing services, community support services funded by LHIN, charitable programs through fundraising and donations Types of clients: cares for all ages and stages of life. Infants to palliative care, Nature of programs and services: 5 main services, visiting nursing, adult day programs, in-home respite services, SMART program, senior’s exercise program YMCA of Peterborough: Key informant: Kelly Wilson, Manager of Sales and Adult Health History and context: 1895 in PTBO, meeting the needs of the community, evolved into programs over the years to promote fitness, health and well-being for the community at large Number of personnel: paid staff: 140, 70 percent part-time, 30 percent full-time, volunteer staff: 200
Main source of funding: charitable association, income from membership and programs pays for the facility and the staff. Licensed Childcare program receives funding from the government Types of clients: infants to seniors, range of people, families Nature of programs and services: aquafit and aqua therapy for seniors, seniors enjoy the therapeutic and social setting, 60-80 year olds come to this class, warm pool available to them YWCA of Peterborough, Victoria and Haliburton: Key informant: Lynn Zimmer, Executive Director, Helen Mead, Volunteer and Communications History and context: established 1891, provide safe housing for women Number of personnel: paid staff: 81 volunteer staff: 185 Main source of funding: provincial government, Ministry of Community and Social services, recently received a grant of $232, 600 from the Ontario Trillium Foundation (2007) Types of clients: primarily women who are experiencing abuse or violence, food programs for low-income families, second hand clothing store open to all members of society. Training centre for employees. Nature of programs and services: counselling programs for abused women, cross-roads shelter. These two programs are the busiest and most popular.
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