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OLA KOZAWSKA
Graphic & Product
Design
KAAJAL MODI
Graphic Design
& Citizenship
introduction
The project is a collaboration between Glasgow
School of Art, the Institute of Design Innovation,
Chiba University Tokyo and Toshiba. The aim is to
find a space within which technology can enable
social innovation, and design a solution within
three problem spaces which are: Food, Shelter and
Politics.
Our group was asked to look at politics, and how
emerging M2M and IoT Technologies could be
leveraged in order to increase political engagement
in the civic sphere.
THE BRIEF
Exploring political topographies and the political
discourse of individuals and groups.
MICHAEL RHODES
Experience Design
NOVA ZHANG
Broadcast Journalism
THE methodS
CONTENTS
INTRODUCTION 2-5
DEFINE 50-61
DELIVER 72-95
THE TEAM
THE BRIEF
THE METHODS
SYNTHESIS
INSIGHTS
OPPORTUNITIES
PROTOTYPING
RENDERING
INTERACTION
DEVELOP 62-71
acknowledgements
DISCOVER
RESEARCH
STAKEHOLDERS
ENGAGEMENT TOOLS
Hong Kong Protests
6-49
IDEATION
CONCEPT DEVELOPMENT
CONCEPT EVALUATION
96
DISCOVER
internet of things
DESK research
11
UN Assembly
politics
A variety of methods are employed in politics, which
include promoting ones own political views among
people, negotiation with other political subjects,
making laws, and exercising force, including warfare against adversaries. Politics is exercised on a
wide range of social levels, from clans and tribes of
traditional societies, through modern local governments, companies and institutions up to sovereign
states, to the international level. A political system
is a framework which defines acceptable political
methods within a given society (e.g. Democracy in
the UK, Socialism in China).
global politics
Global politics include different practices of
political globalisation in relation to questions of
social power: from global patterns of governance
to issues of globalising conflict. Global politics
also concerns the rise of global and international
organisations. The United Nations has served as a
forum for peace in a world threatened by nuclear
war, The invention of nuclear and space weapons has made war unacceptable as an instrument
for achieving political ends.
individual politics
CIVIC politics
A civic culture is a political culture characterised by
acceptance of the authority of the state and a
belief in participation in civic duties. Civic political
culture is a mixture of other political cultures namely
parochial, subject and participant political cultures.
13
traditional politics
emcompasses left to right
left vs right
COMMUNIST
DEMOCRAT
MODERATE
MORE LIBERAL
REPUBLICAN
FASCIST
MORE CONSERVATIVE
traditional views
The left-right political spectrum is a system of
classifying political positions, ideologies and
parties. Left-wing politics and right-wing politics are
often presented as opposed, although a particular
individual or group may take a left-wing stance on
one matter and a right-wing stance on another.
In France, where the terms originated, the Left
has been called the party of movement and
the Right the party of order. The intermediate
stance is called centrism and a person with such a
position is a moderate.
UK Parliament
15
grassroots views
A grassroots movement (often referenced in
the context of a political movement) is driven
by a communitys politics. The term implies that
the creation of the movement and the group
supporting it are natural and spontaneous,
highlighting the differences between this and
a movement that is orchestrated by traditional
power structures. Grassroots movements are
often at the local level, as many volunteers in the
community give their time to support the local
party, which can lead to helping the national
Hillhead Primary Protest
17
political action
includes voting, signing
petitions, campaigning and
demonstrating
political activism
Activism consists of efforts to promote, impede, or
direct social, political, economic, or environmental
change, or stasis. Various forms of activism range
from writing letters to newspapers or politicians,
political campaigning, economic activism such as
boycotts or preferentially patronising businesses,
rallies, street marches, strikes, sit-ins, and
hunger strikes. Research is beginning to explore
how activist groups in the United States and
Canada are using social media to facilitate civic
engagement and collective action.
18
digital activism
Digital media has transformed the ways in which
many citizens around the world engage in politics,
and there are a growing number of occasions
where the internet, social media, and information
infrastructure seems to play an important role
in the evolution of non-violent conflicts. Some
argue that the new media environment supports
democratization and peace-building efforts,
while others argue the opposite. Examples include
online petitions and campaigning, for example by
organisarions such as 38 Degrees or Avaaz.
19
devo max
case
studies
20
21
The 67% of the public say politicians dont understand the daily lives of people like me.
political
The public
continue to
feel relatively
powerless
in the political
engagement
31% of the public agree that when people like me get involved in politics, they really
can change the way that the UK is run.
Contacting an elected representative is the action that most members of the public (51%)
say they would be prepared to do if they felt strongly enough about an issue, even more
so than voting (46%).
DESIRE TO BE INVOLVED
process.
Interest in politics
by demographic groups.
Want involvement in
local decision-making
22
B - middle class
D - working class
23
Want involvement in
national decision-making
political
inspirations
24
25
disobedient objects
To see more reflections about the exhibition, see our blog innovatepolitics.wordpress.com
People want to be
around
those
who
believe in their potential
and give them any
necessary support.
27
Adapted
from
What
Engages People by Nexus
(www.nexus-ww.com)
ethnography
workshop
focus questions
As part of a Design Ethnography Workshop we took
with Brian Loranger in Week 3, we reframed our
research into three main focus questions. (mapped
above)
29
identifying
stakeholders
stakeholders
We defined our stakeholders at this early stage
as anyone implicated in the brief, and organised
them according to our understanding of the
political spectrum.
These included primary stakeholders such as
politicians and the voting public, as well as
everyone in between. We showed this within our
stakeholder maps as political stakeholders on
the one side, general public on the other, with
communicators (media), academics (social and
30
politics
councillor
activist
and meeting up on a
regular basis.
Kerris own vision for the future gives citizens control over
their own lives, and their countrys destiny. She doesnt
think technology has much of a part to play in politics,
pointing out that the representation of the Scottish
public on the internet during the referendum was highly
misleading, and that there are many people who are
politically active in Scotland who do not have access
to, or even know how to use, the internet.
32
33
society
to be more genuine
civic engagement it
sociologist
34
35
technology
data scientist
Research Data Scientist at Urban Big Data Centre,
author of the Twitter and the Independence
Referendum visualisation.
power of network.
36
37
media
data scientist
Freelance radio journalist and writer. She has rich
experience in reporting political issues and focuses
on social issues for the long term in the UK and
Middle East.
political columnist
to de-jargonise politics...
make it accessible
A lot of politics is
boring, but we the need
people who worry
38
39
people
concerned people
We designed a range of engagement tools that
we used to gather evidence and information from
the general public about the ways in which they
currently interact with politics. The brand that we
created was deliberately warm and welcoming,
unlike a lot of political design, which can seem
alienating or boring to some people.
Engagement tools
40
41
What worked?
Postcards
What didnt?
Some people misunderstood the
exercise, and some people thought
we were giving out postcards and
helped themselves
42
43
60+
Some of
them
2.25%
survey
46-60
55.41%
4.49%
26-35
49.44%
Not
applicable
What didnt?
Limited to people already within our
networks so a lot of similar answers and
limited age range
9.68%
29.79%
9.57%
Not
registered
Both active
and aware
24.42%
Yes
48.28%
Not relevant
to my political
system
1.15%
Effect political
change?
Which of the
following
do you do?
No
43.68%
Dont know
what it means
8.51%
6.90%
Scottish
Parliament
Election?
European
Election?
Yes - 31.82%
No - 22.73%
Not Eligible - 35.23%
Not Registered - 10.23%
Yes - 49.45%
No - 36.26%
Not Eligible - 6.59%
Not Registered - 7.69%
General
Election?
Yes - 77.42%
No - 13.98%
Not Eligible - 4.30%
Not Registered - 4.30%
Yes - 77.66%
Usually - 15.19%
Sometimes - 56.96%
Never - 29.11%
No - 14.89%
Local
Election? Not Eligible - 3.19%
44
Do you feel
like you
understand
how to:
95 People
Have you
ever voted
in one of
these
elections
No
2.33%
Survey
Results
Scottish
Independence
Referendum?
52.13%
Dont know
what it means
59.30%
Politically
aware
or active?
Did you
vote in
the recent
Yes
Not
eligible
Aware but
not active
Do you
trust
politicians?
How old
are you?
Are you
registered
to vote?
No
1.08%
No
37.08%
Yes
What worked?
6.74%
44.59%
80.65%
Not
eligible
1.35%
19-25
8.60%
Yes
36-45
45
What worked?
workshop
What didnt?
People were initially wary of discussing politics
in a social setting, but the game helped, and
often the participants used humour as a way of
expressing serious opinions
Would have been nice to try it with more than
one group, but time limitations didnt allow it
46
47
What worked?
observation
Hillhead Primary
Grangemouth Fracking
What didnt?
People too busy to talk sometimes
Not enough time to organise attendance at
more political events
48
49
define
50
LONG-TERM POLICES
Lack of trust
POLITICIANS
Mechanisms
Access to
information
Tensions
Grouping
DESIRE
VS.
FEELING OF REAL INFLUENCE
Non-traditional-power
REFERENDUM
Transparent
Language
GAP
What engages?
TRADITIONAL MEDIA
VS.
NEW TECHNOLOGY
CITIZENS
(POPULISM)
HUMAN NATURE
Powerless
ATTRACTIVENESS OF
SHORT-TERM SOLUTIONS
VS.
Language
CENTRALISATION
VS.
DECENTRALISATION
YOUNG PEOPLE
ENGAGEMENT
Forms of protest
synthesis workshop
The synthesis workshop with Ian Atkinson
provided the opportunity to start synthesising the
research data by thinking about the evidence
gathered and start summarising conclusions and
identifying insights.
synthesis
53
INFO
Community Involvement
Make
politicians
available
DISINTERESTED
& POWERFUL
Make politics
transparent
Redefine what
politics means
and it mechanisms
Connect people
with similar
concerns
Make space/
platform/
forums
for people
Facilitate trust
by removing
barrier between
communities
Provide
local and
global
forums
INTERESTED
& POWERLESS
People
Gap between
citizens &
government
GAP between
DESIRE to be
involved &
REAL
INFLUENCE
Map 1.
54
PEOPLE
with (local)
issues
INFO
PEOPLE
PEOPLE
SHEAR ZONE
INTERACTION
PEOPLE
TECH
TECH
INFO
INFO
PEOPLE
PEOPLE
SHEAR ZONE
Map 3.
Map 2.
power maps
More attractive,
fun forms
of engagement
DISINTERESTED
& POWERLESS
TECH
SHEAR ZONE
SHEAR ZONE
Creating
common
ways of
communicating/
understanding
common
language
Informa tion
POWER
POLITICS
INTERESTED
& POWERFUL
TECH
INFO
Provide
information
in a more
accessible,
visual way
Redefine/recreate
political language
that explain issues in
an simple way
TECH
INNOVATION
Political Engagement
Map 2
The above map shows two elements of the brief,
people and information. However neglects the other,
technology. This shows the extra layer via a Venn
Diagram structure. Each of the overlapping areas
between two circles (politics, innovation, interaction)
lead to the central focus, which is empowerment (=
agency + agenda).
Map 1
In the bottom left hand corner you have an individual
with no political agency / agenda, in the top right you
have many people cooperating with both agency
and agenda. The x axis represents the journey towards
political agenda (knowledge or information), and the
y axis represents the journey towards political agency
(organisation and cooperation). A power trajectory is
shown through the centre onto which the key concepts
are mapped.
Map 3
This was a Shear Diagram created in order to show how
each element of Map 2 must be balanced in order for
a concept to be effective.
55
STUART
WHIGHAM
ROB VAN
KRANENBURG
MICHAEL
COMERFORD
ALISON
ROWAT
SHIONA
MCCALLUM
MARTHA
WARDROP
MAKE COUNCILS
MORE AWARE
POWER SHOULD
BE DEVOLVED /
POWER TO
COMMUNITIES
POLITICS SHOULD
BE MORE
TRANSPARENT
ELIMINATE
POLITICAL
LANGUAGE
BARRIER
SOCIAL MEDIA
(INTERNET /
NETWORKS)
TRIGGERING
ENGAGEMENT
MORE FREQUENT
REFERENDUMS
GRASSROOTS
LEVEL
(local issues)
SIGNIFICANT
CHANGE
- empower people
HEAR PEOPLES
CONCERNS
empowering people
MAKE POLITICS
ACCESSIBLE
MAKE PEOPLE'S
VOICES HEARD
PEOPLES SENSE
OF CONTROL
AND INFLUENCE
56
57
Secondary
Sociology
Technology
Public
Media
Po
liti
cs
e
tur
Fu
e
tur
Fu
Transpar
ency
Transpar
ency
er
Pow
gy
lo
ent
gem
nga
)E
is/
(D
Transpar
ency
Te
ch
no
Po
liti
cs
Te
ch
no
Ne
tw
ork
s
er
Pow
Community
Community
Ne
tw
ork
s
(Dis/)T
rust
Media
ent
gem
nga
)E
is/
(D
e
tur
Fu
(Dis/)T
rust
ty
cie
So
ty
cie
So
Media
Po
liti
cs
gy
lo
Ne
tw
ork
s
gy
lo
Media
e
tur
Fu
Community
ent
gem
nga
)E
is/
(D
Media
ety
oci
Po
liti
cs
Politics
er
Pow
Primary
Te
ch
no
(Dis/)T
rust
ty
cie
So
er
Pow
Community
Transpare
ncy
gy
lo
Ne
tw
ork
s
Po
liti
cs
Media
ent
gem
nga
)E
is/
(D
Te
ch
no
Media
e
tur
Fu
e
tur
Fu
Po
liti
cs
(Dis/)T
rust
Transpare
ncy
er
Pow
gy
lo
Te
ch
no
ent
gem
nga
)E
is/
(D
(Dis/)T
rust
58
ent
gem
nga
)E
is/
(D
gy
lo
Ne
tw
ork
s
Ne
tw
ork
s
Community
Community
Transpar
ency
ty
cie
So
ty
cie
So
er
Pow
evidence maps
59
Te
ch
no
(Dis/)T
rust
key
Gap between
politicians
and citizens
Yes (1.35%)
No (44.59%)
Gap between
desire to be involved
& real influence
60
key insights
Drawing from both the desk and field research, which
were synthesised in several maps, three main insights
were taken forward to the Development Phase. It took
many discussions to appropriately phrase each of them
in order to embrace the most important findings from
the extensive research done.
61
Develop
62
63
ideation
The ideation phase was at the beginning of our
concept development, which involved using our
key insights along with particular pieces of evidence
to create a range of what if scenarios with a
concept aiming to resolve them. The range of
concepts allowed us to identify the most promising
ideas before grouping them together.
ideation
65
keyconcepts
about immediate issues and people
concept 1
Key Insight
What if?
concept 2
66
Key Insight
What if?
67
concept 3
concept 4
Robot Avatars
Key Insight
What if?
Pop-Up Spaces
Key Insight
What if?
69
concept 5
Key Insight
What if?
final concept
Interactive Walls
70
71
deliver
72
introducing mado
Mado means window, because this is your window
on your community. Mado increases transparency,
allows you to observe and learn, view information
and also provides an opportunity for you to act on
the issues that you care about.
75
Share political
infomation with
friends
Share community
resources
Use different
language profiles
Coordinate
community action
Browse and
tag issues
anonymously
Communicate
easily with your
local council
introducing mado
Mado is both a service and a tool, allowing you to
make the best of the community in which you live.
Primary functions of Mado allow the user to:
Share community resources
Tag problems or issues in the city to speed up
response times
Better communicate directly with the local
council and coordinate community action.
77
co-motics
Co is for
community
coordinate
collaborate
cooperate
78
79
GLOBAL
POLITICAL POWER
Mado creates
networks that enable
grassroots action
within communities
81
user
Community Spirit is
very important.
Idea
Evidence
Send to
Mado
Tag in app
Check if new
No
Yes
Share idea
service blueprint 1
To contextualise Mado and the system behind it,
three personas have been created from different
age groups and backgrounds. Their journey
demonstrates three different uses of Mado ranging
from very local community level to a wider national
and international scope.
Each action is connected with a touchpoint within
the service and is deconstructed to show the flow
through different levels (individual, local, council/
governmental/global), with the individual level as a
starting point in every of the three scenarios.
Network
response
Response
Level
Coordination
of actions
Garden
monitoring
Low
High
Council
notied
Feedback
Decision
Tagging
Sharing
Motivation
Line
+
82
Display in
local network
Organising
space
clean up
83
Feedback
Priority
Ladder
Feedback
Coordination
Control
user
Issue
Evidence
Check if new
No
Yes
Take action
Participate
Tag in app
Profiled
Send to
Mado
Organise
Petition
Protest
Local MP
Incognito
Coordination
of actions
Event
Share event
service blueprint 2
Response
Level
Social
consultation
Low
High
Display in
network
Council
notified
Tagging
Reacting
Motivation
Line
+
84
85
Government
notified
Project
re-assessment
Feedback
Priority
Ladder
Consulting
Feedback
Coordination
user
Touch with
hand
Touch with
personal device
Activate
Register
Collect
Data
Personalise
No
Yes
Participate
Analyse
interests
Coordinate
Suggest local
activities
and groups
service blueprint 2
MeiMei is new to the area and is interested in
campaigning and raising awareness of the Hong
Kong pro-democracy campaign as it is something
she is very interested in and has friends taking part
in. In order to find out what is already happening
in her area, she registers her interests on Mado and
gets recommendations for groups where she can
share her interests and concerns with likeminded
people.
Registration
Motivation
Line
+
86
87
Interest Matching
Personalisation
Coordination
Domotics
Environmental
(comotics)
technology map
Users can connect to Mado through their mobile
application to tag and evidence issues of concern
or directly at their homes to interact with the
content. Mado creates a network with other similar
devices to share content with fellow users. Issues of
higher response rate or importance are redirected
to a responsible council/institutional department
connected to the network.
89
HOME
VIEW TAG
EXPAND
PERSONALISE
ZOOM
VIEW TAG
TAKE ACTION
TAG
mado interaction
Mado is an interactive device that uses touch
screen, gesture and speech recognition technology
to maximise accessibility and the user convenience.
When the device is wall mounted it can allow a
user to freely interact with the mado interface using
gesture controls. This allows the user to make quick
and decisive interactions on the go.
Mado enables
interaction and
participation with
community action
90
91
92
93
conclusion
The recent Referendum on Scottish Independence
was a fascinating case study as it provided the
opportunity to look at what motivated sections of
the population who are not normally political to
engage with politics. However what was found in
most cases was that people are generally more
motivated by specific issues that relate to their
particular concerns, and it was through these
networks that people were exposed to increased
political information and motivation.
94
95
acknowledgements
response
Studio Leaders
Elio Caccavale
Mil Stricevic
Workshop Leaders
Emma Murphy (Research Methods)
Iain Aitchison (Synthesis Workshop)
Brian Loranger (Ethnography Workshop)
Tutors
Irene Bell, Gordon Hush, Brian Dixon, Ian Grout,
Ian Reid and Stuart Bailey
Studio Development
Roy Shearer (Interactive Prototypes)
Rachael Sleight (Product Development)
Visting Tutors
Raoul Rickenberg (Parsons School of Design)
Kenta Ono (Chiba University)
96