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Arrival Guide


important Contacts

If you have an emergency while you are travelling and you

need to talk to one of the International Student Advice Team,
call the International Office emergency phone number:
+ 44 (0) 7966 341375
Available Saturday 26 8:00 Sunday 27 September 21:00 ONLY
If you have an emergency AFTER the arrivals weekend, please
contact the Security Office (24 hours): +44 (0) 1225 385349

Arriving in bath

If you will be staying in University residences and plan to arrive

on Saturday September 26, Sunday September 27 and Monday
28 September (Arrivals Weekend) only:
If you are making your own arrangements to travel to the
University and you are staying in University residences:
If you have accepted a room on campus please collect your
key from 3West North (open 10:00 - 22:00).
If you have accepted a room off campus report to the
Accommodation Services Centre at Carpenter House in the
City (open 10:00 - 17:00).

Even if you already have a visa/entry clearance, the Immigration

Officer may still ask you questions to prove that you are a
genuine student.
If you are refused permission to enter the UK
If you are refused permission to enter the UK, please ask the
immigration officer to contact the University immediately:
Emergency numbers listed above.
If you obtained Entry Clearance before coming, you may have
the right to remain in the UK while you appeal against that
Lost at the Airport?
Once you have passed through immigration and customs,
you have officially arrived in the UK! Go to the Information
desk for advice on transport, changing money and phoning

Transport to Bath

If you arrive outside official opening times:

On campus - go to the Security Office in the library on
Off campus - go to Carpenter House. Call the Security Office
(+44 (0) 1225 385349) and wait for instructions from the
Security Team.

For details and advance bookings:

Taxis: if taking a taxi from the airport, we recommend that
you book in advance. If you book a taxi from Heathrow
airport on arrival the fare will be VERY expensive. Two popular
companies in Bath are:
Abbey taxis: +44 (0)1225 44 44 44 and
V Cars: + 44 (0) 1225 46 46 46

From arrivals from Tuesday 29 September onwards, please

refer to the following website:

Important: if you do choose to take a taxi from the airport,

only accept a lift with a bona fide taxi clearly displaying their
registration number.

Information on arrival
Saturday 26-Monday 28
When you arrive on campus, please attend the Students
Meeting Point in The Plug, Students Union building (Norwood

Important: there are two Universities in Bath the University

of Bath and Bath Spa University. Make sure you tell your taxi
driver / bus driver that you are a student at the University of

Student Support

The Student Services Enquiry Centre and Helpdesk

Once you are in Bath and are registered with your University of
Bath username and password, for initial enquiries about money,
immigration, disability advice, counselling or if you wish to
book an appointment, please log-in to SAMIS online (link on the
homepage: and click on the Student
Services Helpdesk tab at the top of the page. Alternatively, go to
the Student Services Centre in 4 West (on the Parade).
International Office Website
For more information about life in Bath and the UK visit here:

Immigration Control on arrival to the UK

EU/EEA & Swiss students
Show your passport or national identity card.

All others
Carry in your hand luggage:
a letter from the University accepting you for a full-time
course at Bath and
evidence that you will be able to support yourself financially
during your course (bank statements, bankers draft, letter of
sponsorship etc.).

From Heathrow Airport

University Bus Service
If you arrive on 26 or 27 September and have booked a place
on the University bus service from Heathrow Airport to the
Our student helpers will be waiting to meet you in the Arrivals
lounge of Terminal 3. Look out for the bright yellow t-shirts
and University of Bath sign. If you cannot find anybody, ask at
the Information Desk.
If you arrive at a different terminal take the free Heathrow
Express or the free bus service from Terminal 5 - the journey is
approximately 5 minutes.
You will need 10 cash to pay for your place on the University
bus. There is an ATM and an exchange bureau at the airport
(ask one of our helpers for directions).
Important: you can carry no more than 2 medium-sized
suitcases or one large suitcase and one small suitcase. We
have the right to refuse you a place on the bus, even if you
have booked.
National Express Coaches
If you are not using the University Bus, the cheapest way to
travel to Bath is by National Express Coach from the Central
Bus Station.
The central bus station at Heathrow Airport is open 24 hours.
It is located between Terminals 1, 2 and 3. Follow the signs
from these Terminals. From Terminal 4 and 5 you can take a

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free Heathrow Connect or Heathrow Express service to the
Central Bus Station.
Ask at Airport Information where you can take the coach to
Bath. A single journey costs from 19.50. There are 10 direct
coaches daily to Bath, starting from 08:45 at weekends and
09:00 on weekdays. The journey time is between 2-3 hours.
The coach will take you to Bath bus station (from there you
can take a bus or taxi to the University) or to the University
In Terminal 3 there will be Student Helpers (in bright yellow
t-shirts) to help you find your way.
From Gatwick Airport
National Express Coach
The cheapest way to travel to Bath is by National Express
Coach. Ask at Airport Information for directions to the
coach stop.
A single ticket costs approximately 25.
There are 10 coaches throughout the day starting at 07:00
and the journey is approximately 4 hours.
The coach will take you to the Bath Spa bus station
(from there you can take a bus or taxi to the University).
Sometimes the coaches stop at the University campus check with the driver.
From Bristol Airport
From Bristol airport you can take the International Flyer bus
(6.00) to Bristol Temple Meads railway station, and take the
train to Bath Spa (5.50). From there you can take a bus or
taxi to the University.
Or take a taxi from the airport to the University approximately 40. Taxi booking office at Bristol Airport is on
the left hand side within the covered walkway as you leave
the Terminal towards the car park. It is open 24 hours.
From Stansted Airport
Take the Stansted Express to London Liverpool Street. It runs
every 15 minutes and costs 15.00.
From Liverpool Street take the underground to London
From Paddington there are regular fast trains to Bath Spa,
between 45.00 and 66.50 single (more expensive during
peak times).
The total journey time is about 3 hours.
With lots of luggage its easiest to take a National Express
coach from Stansted to Bath - the journey takes at least 5
hours but its cheap, costing approximately 29.00.
The coach will take you to the Bath Spa bus station (from
there you can take a bus or taxi to the University) or to the
University campus.
By sea, Eurostar and other airports
On arrival, get advice from the Information Desk at the terminal
or port. Bath is on a busy railway line so you will find us!
Important: National Express coach luggage - you can carry
no more than 2 medium-sized suitcases (no more than 20
kilos each) and one piece of hand luggage on National Express

Transport when you arrive in Bath

Taxi: Take a taxi from the train station taxi rank, near to the bus
station. It will cost approximately 8 to the campus.
Important: you must either go to a taxi rank or call for a taxi.
You cannot wave a taxi down in the street.

Bus: Numbers 18 or 418 (the Bright Orange Bus), and bus

number U18 (blue operated by WessexConnect) travel from
Corn Street, two minutes walk from the bus station and train
station, direct to the University.

What to do when you arrive at

the University

When you arrive on campus your first priority will be to find

your accommodation (see below). After this, please come to
the Student Meeting Point (between 10.00 - 18.00) in The
Plug, Norwood House (the Students Union building) to find out
what is happening this week, meet current students and ask any
questions you may have.
From the Central Information Point (on the Parade) our Student
Helpers (in yellow t-shirts) will be organising Campus Tours
every hour as follows from 13.00 on Saturday and 11.00 on
PRIORITY: Attend a Document Review Session
If you have entered the UK on a Tier 4 student visa OR you have
been told to bring originals of qualification certificates (where
the University has made an offer on the basis of seeing a copy
only) you will need to attend a Document Review Session. The
University will check documentation detailed in your offer letter
and will check your passport and visa (where applicable). Until
we have done this you will not be able to access your student
email account or obtain a library card. You must attend one of
the following sessions:
Sunday 27 September - 2 East 3.1
Faculty of Science and School for Health:
Faculty of Humanities and Social Sciences:
Faculty of Engineering and Design:
School of Management:

10:00 - 11:00
11:00 - 12:00
12:30 - 14:00
14:00 - 16:00

Monday 28 September - Friday 2 October - 1 West 2.7 between

10:00 and 16:00.
Sunday 4 September - 4 East 3.10
Faculty of Science and School for Health:
Faculty of Humanities and Social Sciences:
Faculty of Engineering and Design:
School of Management:

10:00 - 11:00
11:00 - 12:00
12:30 - 14:00
14:00 - 16:00

You must bring any original documents stated in your offer

letter, your original passport and a photo-copy of the page
containing personal details and visa details, your original ID card
and photocopy if applicable.
Please check here for more details
We are organising 5 Information lectures for you they are
repeated at the same times in 8W 1.1 on Saturday, Sunday
and Monday afternoons. Please come along to one or all of
these sessions giving you ESSENTIAL INFORMATION ABOUT
Survival Guide to Freshers week
How to Open a bank account
Work during your studies
Money and budgeting
Making the most of your time in the UK

13:00 - 14:00
14:00 - 14:30
14:30 - 15:00
15:00 - 16:00
16:00 - 17:00

On Saturday 26 please come to our International Student

Welcome Evening in Level 1. It starts at 19:00 and ends at
21.00. It is an informal event so you dont need to dress up! We

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will provide a small snack (some hot soup). This is a good chance
to meet other international students arriving this weekend.
You will need a ticket for this event. Please collect your free
ticket from the Student Meeting Point.
On Sunday 27 please come to our Global Caf event at 18:00
in the Claverton Rooms. This will be a chance to meet people
who speak your language or to meet up with people who speak
another language that you might be familiar with or you may
wish to learn. It is an informal social event. No ticket required.
Other events organised by the International Office are arranged
throughout the week, please ask our Student Helpers for more
Do you want to meet other UK students and learn about UK
University culture? If the answer is YES, we recommend that
you buy a WRISTBAND all inclusive (ticket). Undergraduate
wristbands cost 42, postgraduate wristbands cost 22. There
are separate programmes of events for both. Your wristband
will give you free and priority access to a number of social and
cultural events and activities in Freshers Week. You can buy
your wristband from Elements (in the Students Union and
behind the Student Meeting Point) - come and ask one of our
Student Helpers for more information!
Places to get food on campus during your first week:
Fresh and Fresh Oriental: will be open on arrivals weekend
September 26 and 27 from 9:00 to 21:00, and on weekdays
from 7:30 to 19:00
SU shop: opens Monday to Friday from 8:30 to 17.30

If you do not register with the police on campus, you will need
to register at the police station:
Manvers Street, Bath (tel: + 44 (0)1225 842447) 07:30 - 13:00
and 14:00 - 15:00, Monday to Friday. You dont need an
appointment. Ask for the Nationality Office.
Important: you must tell the police if you change your
address or extend your visa later in the year (free).
Opening a bank account
There are three banks on campus, NatWest, Barclays and
Abbey Santander, and many more in Bath including HSBC
and Lloyds.
The International Office will provide further information on
specific types of bank account.
Before opening a bank account youll need to register
with the University, pay your fees and move into your
What you will need to open an account:
Your passport
Your letter of acceptance or Certificate of Registration from
The University
Proof of your UK address (eg. an accommodation agreement)
Proof of your overseas address
In some cases banks will accept your Student Status
(registration letter) as proof of your two addresses.
Its a good idea to have proof of your bank account at home
If you dont have a registration letter then you will need to go
to to request a letter
addressed to the bank. This will prove to the bank that you
are a student and it will give your UK and overseas addresses.

Your First Days

Note: It can take several days to create the letter, especially at

busy times.

Call home!
Attend a Document Review Session
Go to the International Student Meeting Point, The Plug,
Norwood House, Elements
Find out about Freshers week, buy a wristband and join in
activities, see:
Open a bank account
Register with the police (see below)
Join the library
Get online
Get an NUS card
Register with the Medical Centre
Insure your belongings
If you have a partner with you, encourage them to join the
Partners Group

Contacting family and friends:

telephone & getting online

Full details on

Do I need to register with the police?

Look at your entry clearance sticker in your passport/visa - it will
tell you if you need to register with the police.
How do I register with the police?
The police will be on campus on Wednesday 7 October in
6W1.2 11 - 13:00
They will be registering new students (11:00 - 13:00) and
returning students who need to register a change in address
or visa expiry date (13:30 - 15:30)
You will need to bring your passport, 34 cash, ID card (if you
have one), 2 passport-sized photos, letter of acceptance from
Important: You will need your passport to open a bank
account. Remember to open a bank account in the first week
before registering with the police as the police will need to
keep your passport for 5 - 10 days.

Important: you will not be able to access full University

online facilities until you have fully registered and had your
documents and passport checked by the Admissions Team
(see above).
International Calls
To call home dial 00 + country code + the number (if the
number starts with a zero you may need to omit it).
There is one payphone on campus near the Abbey Santander
Most public phones accept coins and phonecards (can be
bought at the shop on campus).
Payphones in Residences
Payphones are situated in, or near, all residences.
Most residences have a telephone in every kitchen and certain
residences have a telephone in every study bedroom.
Internal telephone calls on campus or between kitchen
groups in the off-site complexes are free.
Mobile Phones (mobiles)
For UK mobile networks and prices visit:
For more information about the best type of contracts or
deals talk to the Student Helpers when you arrive.
Dont know the number?
Call Directory Enquiries on 118 500 (UK) or 118 505
(international) or visit:

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Getting online
Bath University Computing Services (BUCS)
BUCS issue all students with a computer username and
password when they join the University. This allows you to
use PCs 24 hours a day, 7 days a week in the Library and
Learning Centre.
Detailed information may be found at
ResNet (Ethernet networking)
All of the University residences, on and off campus, are wired
up with ethernet networking (ResNet).
ResNet allows students to connect their own computers to
the University network.

The cost of ResNet service is included in your accommodation

For details on how to apply, visit:
BUCS Help Desk
The Help Desk is your first point of contact with BUCS - they
are there to give help and advice.
The Help Desk is on Level 2 of the Library and Learning
Centre. Tel: +44 (0)1225 383535 or report online at


Bath city centre map

New Bus Station

Bath Spa Railway Station

Police Station

Sports Centre

Holburne Museum

Assembly Rooms

Main Post Office

Podium and Library

Theatre Royal


Art Gallery, Market,


Bus stops

Thornbank Gardens

Car parks

John Wood Complex

Carpenter House

1 1

Abbey, Roman Baths,

Pump Room

Pulteney Court


Thermae Bath Spa

Clevelands & Canal Wharf


City of Bath College