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(901) 489-8535

Memphis, TN. 38016


Director, Human Resources Operations

Human resources leader knowledgeable in all HR disciplines including policy development and
administration, labor and employee relations, benefits design and administration, performance
management, compensation, compliance, on-boarding, payroll, training, and workers compensation
Offering more than twenty years of progressive human resources leadership experience in the
healthcare industry in Tennessee, Mississippi and Arkansas

Knowledgeable in corporate governance and strategic planning
Analytical and critical thinking
Ability to add value to the organization by advocating for the employer and the employees
Ability to develop interpersonal relationships with all levels and backgrounds within the organization
Skilled in coaching, mentoring and problem solving methods

Microsoft Word, Excel, Power Point, HRIS software; ADP, Kronos, HMS, Selerix, Health Stream

Developed and implemented a Paid Time Off plan for 6,000 employees thereby increasing
flexibility and accountability for scheduled time off and for rewarding employees for good
attendance while reducing unpaid time off by 11%
Developed annual benefit fairs which occurred prior to open enrollment at multiple sites and which
was linked to a 15% increase in open enrollment attendance
Developed and implemented a streamlined open enrollment process for 12,000 employees located at
fourteen sites
Developed pre-retirement seminars at multiple sites that were attended by more than 400 employees
and spouses

Developed and administered compensation plans for hourly and salaried positions for three distinct
Developed standard job analysis processes, job description formats and job competencies for
compliance with the Department of Labor and The Joint Commission



Developed hiring criteria and variable pay plans for supplemental and permanent staff thereby
enhancing recruitment initiatives

Chaired the organizations human resources standards team for The Joint Commission readiness
initiative. The organization received the highest designation, Accreditation with Commendation.
Directed and conducted EEO and DOL investigations and resolutions with a 98% or better success
rate in most years
Served as the co-compliance officer and chaired the Chart Audit Review Committee


Successfully developed and administered a new employee survey tied directly to the organizations
objectives and which refined the layers of reportable outcomes. Achieved 70% participation for an
organization of 12,000 employees at multiple sites.
Developed well attended annual employee appreciation day events, employee of the month/year
recognition programs and annual service awards programs
Chaired the organizations employee grievance committee averaging fifteen cases annually
Coached management team in problem solving, mentoring and policy knowledge

Championed a continuous improvement process team focused on the on-boarding processes. Team
received the organizations top award for new process development, utilization and efficiency.
Developed and launched a multi-disciplinary team of key management staff as new employee
orientation presenters in order to enhance employee engagement. Program sustained a 4.5 out of 5.0
rating by new employees for a number of years.

Manager Compensation
Methodist Lebonheur Healthcare
1265 Union Ave.
Memphis, TN. 38104

1991 1992

Director Human Resources

Methodist Medical Center
1850 Chadwick Dr.
Jackson, MS. 39204

1992 - 1997



Corporate Director Compensation
Methodist LeBonheur Healthcare
1211 Union Ave.
Memphis, TN. 38104

1997 2002

Affiliate Broker Realtor

Cry-Leike Realtors, Inc.
7700 Poplar Ave.
Germantown, TN. 38138

2002 2009

Assistant Director/Director Human Resources

Crittenden Regional Hospital
200 West Tyler
West Memphis, AR. 72301

2007 present

Adjunct Instructor
Mid-South Community College
200 West Broadway
West Memphis, AR. 72301

2008 2009


B.S. Management and Human Resources

Christian Brothers University, Memphis, TN.


Society for Human Resources Management (SHRM)

Arkansas Hospital Human Resources Association (AHHRA)
Business Advisory Board Member for West Memphis City Schools
Business Advisory Board Member for Mid-South Community College


Furnished upon request