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BWI/APR 2009/HRM533/530

CONFIDENTIAL

UNIVERSITI TEKNOLOGI MARA


FINAL EXAMINATION

COURSE

INTRODUCTION TO HUMAN RESOURCE


MANAGEMENT

COURSE CODE

HRM533/530

EXAMINATION

APRIL 2009

TIME

3 HOURS

INSTRUCTIONS TO CANDIDATES
1.

This question paper consists of six (6) questions.

2.

Answer only four (4) questions in the Answer Booklet. Start each answer on a new page.

3.

Do not bring any material into the examination room unless permission is given by the
invigilator.
Please check to make sure that this examination pack consists of:
i)
ii)

the Question Paper


an Answer Booklet - provided by the Faculty

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO


This examination paper consists of 3 printed pages
Hak Cipta Universiti Teknologi MARA

CONFIDENTIAL

CONFIDENTIAL

BM/APR 2009/HRM533/530

QUESTION 1
a)

Most compensation systems fall somewhere in between two basic compensation


philosophies. Differentiate and discuss the two compensation philosophies.
(16 marks)

b)

Market-pricing is an approach used for valuing job in developing a base pay system.
Briefly discuss the advantages and disadvantages of market-pricing.
(9 marks)

QUESTION 2
a)

Planning for the succession of key employees in an organization is an important part


of human resource development. Briefly explain the succession planning process.
(12 marks)

b)

Explain three (3) approaches in developing managers and other employees.


(13 marks)

QUESTION 3
a)

Appraising employee performance serves administrative and development purposes.


Briefly explain three (3) administrative and three (3) development purposes of
performance appraisals.
(13 marks)

b)

"Training managers on conducting performance appraisals can contribute to the


effectiveness of a performance management system". Briefly discuss the statement.
(12 marks)

QUESTION 4
a)

Briefly explain the purpose(s) of employee discipline.


(5 marks)

b)

What is the role of collective bargaining in union/management relations? Describe a


typical collective bargaining process.
(10 marks)

c)

Why is grievance management essential in both union and non-union organizations?


Describe the steps in a typical grievance procedure.
(10 marks)

Hak Cipta Universiti Teknologi MARA

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CONFIDENTIAL

BM/APR 2009/HRM533/530

QUESTION 5
a)

List five (5) reasons that may influence an employee to leave a company.
(5 marks)

b)

Explain four (4) factors that human resource practitioners could adopt/practice in
order to improve employee retention.
(20 marks)

QUESTION 6
What is human resource management? As the future leader, explain why you should learn
and understand the concept of human resource management.
(25 marks)

END OF QUESTION PAPER

Hak Cipta Universiti Teknologi MARA

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