1412 Aldenwood Drive ~ Dallas, Texas 75232 Home: 972.224.8696 ~ Mobile: 214.616.2596 ~ Email:



Excellent Customer Service ~ Superb Attention to Detail ~ Technological Proficiency Dependable, reliable, and innovative thinker with 17 years’ experience in the customer service industry. Proven ability to dramatically increase company sales and productivity on a daily basis through genuine, informed customer service, implementing and accomplishing goals, and soundly completing tasks. Personable, ambitious, diligent professional with a love of working with others, carrying out responsibilities, multitasking, and overcoming challenges. Extensive experience in online marketing, report and spreadsheet preparation, order processing, and customer retention. Computer proficiencies include: MSWorks, MSOffice, and 10-key typing.



AFFILIATED COMPUTER SERVICES, INC, Customer Service Representative, Fort Worth, Texas 2008 Responded to telephone inquiries using standard scripts and procedures, and gathered information to swiftly resolve customer concerns. Assessed customer needs, and communicated appropriate available services. Prepared standard reports, and tracked workload, response time, and customer remarks on quality of service. Priority of calls continuously supervised, and escalated calls shifted to ensure customer satisfaction. Select Contributions: • • Utilized excellent problem solving skills to determine the best solutions to customer inquiries and concerns. Easily and professionally handled large amounts of inbound calls. 2006 to 2007

THE HOME DEPOT, Customer Service Representative, Addison, Texas

Provided customer service to Home Depot’s national customer client base via telephone and e-mail, processed orders and quotes for customer and contractors for all U.S. Home Depot stores, and communicated with stores and customers to verify the order was complete and amply processed. Advised call center associates on complex customer and product issues, and resolved escalated orders as a member of the Special Project Recalculation and Retention team. Select Contributions: • • Ability to solve any associate, customer, or contractor concern through expert knowledge of store policies, procedures, and products. Avid member of the Home Depot National Hurricane and Disaster Relief team, an organization dedicated to helping rebuild families’ homes after a natural disaster. 2005 to 2006

STREAM INTERNATIONAL, Quality Assurance Associate, Richardson, Texas

Assembled and verified customer information required for Sirius Satellite Radio activation. Answered customer inquiries and addressed concerns regarding Sirius Satellite products and services. Sold annual subscriptions, and suggested additional service options to increase customer satisfaction and augment company sales.

Monitored technical skills of agents, customer service ability, and sales statistics to ensure a well-organized and productive work environment. Select Contributions:

Expertly maintained an industrious work atmosphere through daily tracking and encouraging fellow employees to do their best. Memorized high levels of product and policy information to guarantee customer satisfaction.

Home: 972.224.8696 ~ Mobile: 214.616.2596 ~ Email:

EURO STAFF TEMP SERVICES, Assistant Coordinator, Mail Processor, Irving, Texas2002 to 2004 Assisted the Mail Coordinator with daily mail distributions and special mail requirements, including bulk mailings or special courier packages. Prepared spreadsheets for mail delivery, balanced metered billing sheets, updated computer databases, and faxed documents. Filed and organized all orders according to customer business type. Select Contributions: • • Extremely thorough and timely in updating databases and creating spreadsheets. Demonstrated unwavering dedication to providing excellent assistance.

THE MAIL BOX, Production Floor Coordinator, Warehouse Associate, Dallas, Texas 1987 to 2001 Prepared and inspected all production orders for billing and distribution, maintained logs, and organized orders by bin location to guarantee successful order completion. Balanced and filed documents, including Optional Procedures and Postal Audits. Assisted in mail processing for local and nationwide distribution. Select Contributions: • • Confirmed a reliable and proficient Production Floor Coordinator through a flawless order completion record. Exceptionally respectful and considerate of fellow warehouse associates.



MANSFIELD BUSINESS SCHOOL, Dallas, Texas — Received Associate Degree in Word Processing FRANKLIN D. ROOSEVELT HIGH SCHOOL, Dallas, Texas — Graduate