Citizenship: United States of America Clearance: TOP SECRET Provide technical assistance and metrics analysis support to the

Defense Security Cooperation Agency (DSCA) management in a variety of matters relating to preparing briefings, reports, charts and graphs on analytical findings to meet their business requirements in support of the Defense Foreign Military Sales (FMS) Program. Successfully accomplished several IT projects, and experienced with data queries, database management, and database performance evaluation. Experienced in prepared discrepancies reports, general ledger, journal entries, details oriented, and assisted with annual audit and yearend preparation.

PROFESSIONAL EXPERIENCE
Culmen International LLC, Alexandria, VA Metrics Analyst Consultant 2005 - Present

Effectively apply metrics, fact-finding, and research techniques to conduct analysis and reconcile raw data and variety of data sources to identify trends & patterns, cross-program comparisons & benchmarking to develop reports, and to support management decisions for the Defense Security Cooperation Agency (DSCA) Strategic Planner, DSCA Requirement directorate, and DSCA Chief Performance Officer office. • Conducted metrics data analysis techniques include research, collect, extract, cleanse, and manipulate data for charts, tables and graphs for adhoc reporting requirements. Served as a system administrator on DoD Web-base to support DSCA personnel, Defense Manpower Data Center (DMDC) on Joint Manpower Information System (JMIS).  Used Cognos reporting tools, and other applications, such as, FMS Forecasting database to provide workload data, Price and Performance Model (PPM) to support Program Objective Memorandum (POM) budget solutions by developed and defined data for budget plans and financial reports, to support personnel performance measure indicators, FY Budget Cycle Programming Guidance, to support programming, planning and resourcing decisions, etc.  Performed statistical activities from the Defense Security Assistance Management System (DSAMS) (Impromptu application) to evaluate and assess LOA Processing trends, which support DSCA process improvement initiatives, such as PAIL Project (Palestine, Afghanistan, Iraq, Lebenon), Lean Six Sigma methodology in analyzing timelines, trends and milestones.  • Supported Strategic planner in strategic planning effort, such as assisted in strategic planning performance & process, and provide technical assistant,

web-based applications. Administrative support to the office in the preparation of documents & presentations such as created Tri-Services Security Cooperation Conference Agenda & charts, and technical support to DSCA standing and ad-hoc meetings, such as quarterly Security Cooperation Business Forums (SCBF) to all MILDEPs and business industries, DSCA Town Hall Meeting, monthly Program Management Senior Working Group (PMSWG) meeting to all MILDEPs, etc. • Ability to multi-tasks, prioritized multiple projects, managed and met deadlines in an effectively and timely manner. Communicate both internal and external customers. Coordinated with Public Affairs’ webmasters to create links and publish organizational documents, coordinated with organizational stakeholders and subject matter experts to ensure metrics data was continually and accurately compiled in a proper database or reporting formats, solved technical issues with helpdesk and programmer and implemented technical enhancements to support project, responded to queries requests from metrics data providers, and monitored data submission timelines to ensure they were within established thresholds, etc. • Served as a technical specialist in the application of the Web technologies to meet the needs of functional requirements customers. Proficient in Word, Excel, Access, Works, PowerPoint, MS FrontPage, Adobe Acrobat professional and Photo Shop, MS SQL Server - Enterprise Manager, Dream weaver, and Desktop Publishing. 2001 -2005

U. S. Coast Guard, Washington, DC Information Resource Management •

Database Management  Developed and designed database based on organizational mission and functional requirements, determined data elements for reporting, and designed applications to incorporate the data. Applied relational database management concepts and principles to develop standard database queries. Assured that databases were up-to-date and accessible to authorized users.  Maintained and backed-up numerous multi-user files on MS Access and MS SQL Servers. Managed and ensured the security, maintenance, and continue operation of the primary database used to contribute to the long-range effectiveness of the office. Analyzed database performance and developed modifications as necessary to improve resource utilization, increase stability and efficiency, and reduce system response time. Monitored the database size and growth, disk utilization, and query performance. Planned and facilitated new and modified interfaces to the office databases, assured proper integration with existing applications and

data sources. • Internet and Intranet Management  Developed Web-based applications that functioned in an Intranet environment. Implemented Intranet services, performed troubleshooting, and identified trends. Developed, implemented, tested, migrated, managed, and promoted effective Intranet and Internet Websites to enhance information distribution, marketing, and distribution of new and updated services. Served as a technical specialist in the application of Internet technologies to meet the needs of functional customers. Performed in-depth analysis of automated and manual systems, designed and developed changes or modifications, and provided consultation and instruction to users.  Developed and maintained complex Website environments. Optimized Web architecture to enhance effectiveness and navigability; investigated problems and inefficiencies within the Website and System environment. Administered operation and Total Quality Management (TQM) of the sites; conducted editorial management of contents, quality, style, and users’ support. Ensured appropriate links and information contained on the websites were accurate and complied with section 508 standards and government other federal government requirements. • Program Resources Specialist  Reviewed and analyzed financial reports generated by financial management software. Processed agency financial requirements and developed internal policies and processes. Maintained and updated computerized fiscal records for office accounts including the Change in Financial Plan (CIFP) and Funds Transfer Authorization (FTA) accounts. Periodically reviewed financial files to ensure that data was maintained in accordance to policy.  Researched financial system changes and briefed findings to financial staff members. Served as liaison in financial system network groups representing office interests with regards to system upgrades and modifications. 1988 -1994

U. S. Airways, Inc. Team Lead, Accounting Specialist

• Conducted a variety of accounting management services including analyzed financial data, prepared financial reports, updated financial database, and resolved financial and accounting problems. Authorized invoices for payments and documented employee processing errors while adhering to company policies and procedures for proper authorization as outlined in the department procedures. Prepared monthly reports for general ledger, journal entries and researched for invoice problems. Reviewed and

completed account and vendor/ balance reconciliation. • Communicated both internal and external customers to resolve problems and discrepancies. Maintained and updated computerized daily records and performed day-end accruals database update, and post checks into system. Assisted supervisor in writing department’s procedures, and trained new staff members.

COMPUTER SKILLS
• Defense Security Assistance Management System (DSAMS), • Cognos Business Intelligence and Performance Management Software, Microsoft Office Suite - Word, Excel, Access, Works, PowerPoint, MS FrontPage, Adobe Photo Shop, Flash, MS SQL Server - Enterprise Manager, Dream weaver, and Desktop Publishing and GIF Animator • Programming Knowledge with HTML, XML, Java, JavaScript, Visual Basic, Cold Fusion, ASP.NET, Active Server Page (ASP), Information Security Specialist, GCI using PERL, VBScript, SQL* Plus, PL/SQL, Novel Network Administrator Operating systems, UNIX. • Graduate program: Data Structures and Algorithms, Parallel and Distributed Systems

EDUCATION/TRAINING
• Bachelor of Science in Management Information Systems, University of Maryland University College • Associate in Science in Business Administration, College of Southern Maryland • Has completed course work towards Masters of Science in Computer Science, University of Maryland University College • Certification in Dream Weaver MX, 2004, USDA Graduate School Certification in ASP (Active Server Page), 2003, Global Knowledge IT Training Center • Certification in Cold Fusion, Information Security Specialist, GCI using PERL, ASP, 2002, USDA Graduate School • Certification in ASP.NET, 2002, Global Knowledge IT Training Center • Lean Six Sigma, Familiarization Training

AWARDS/HONORS
Ms. Nguyen has received numerous performance awards, commendations and accolades to include an award for exemplary performance from Admiral Loy, Commandant of the US Coast Guard.