MARTIN J. MOON Phone: (403) 483-7045 Email: mjmoon007@hotmail.

com

MAJOR ACCOMPISHMENTS
"Martin was Critical in helping to Refocus Customer Service and help Development of New Customer Tools at ITSportsNet", Recommendation from David Cooper Owner. Created Great Customer Service while Maintaining Sales at Big Sky Call Centers. Coordinated Major Software and Hardware deployment to Windows 2000 at Mobil Oil. Implemented New Software Service Program at IBM.

EXPERIENCE
2009 – Present Customer Service Specialist MJMoon Consulting Customer Service Media Specialists Analyze Customer Service and Implement New Customer Tools. Train on use of Social Media for Improved Customer Satisfaction. Reseller of Domains and Web Hosting. 2008 – 2009 Customer Support Manager ITSportsNet Amateur Sports Software Company with 20 Employees and over 300 Clients. Critical in Refocus Customer Service and Development of New Customer Tools to create Great Customer Satisfaction. Implemented New Procedures that Eliminated Roadblocks to provide Easier and more Efficient ways to contact Support Staff. Outlined and Tested New Tools to help Maintain Priority of Incoming Incidents. 2008 – 2009 Computer Manager London Drugs Retail Computer Products and Repair Store with Department Staff of 10. Mentored and Coached Staff to Increase Sales and Customer Satisfaction. Scheduled Staff to Maintain Efficient Levels without eliminating Customer Service. Ordered stock to make sure correct levels where maintained. Helped to do Installations and Repairs when required to deliver products on Promised Timelines. 2004 – 2007 Customer Service Manager Big Sky Call Centers Call Center and TELUS Cellular Sales with Staff of 20 and over 250 Customers. Refocused Customer Service to Improve Customer Satisfaction. Increased Corporate Sales by finding Customer requiring Services to help their Businesses. Maintained IT Systems both Networks and Workstations. 2001 - 2004 Customer Service Professional TELUS Telephony Product Sales for Home, Cellular, and Internet. Sold Consumer Products on Both Inbound and Outbound Sales Campaigns. Exceed Quotas and Levels on a Constant basis. Provided Excellent Customer Service by listening to Clients concerns. 1999 – 2000 Senior IT Coordinator SCM Inc. Warehouse for Walmart Stores. Coordinated daily IT functions in distribution centre for large retail chain Maintained Windows NT Server, SMS Administration, GroupWise, UNIX and IBM Mainframe system (MVS, CICS, JES2, TSO). Mentored Staff to provide Excellent Customer Service.

1996 – 1998 Senior IT Team Leader Mobil Oil Canada Major Oil and Gas Company with over 800 Employees in Canada. Coordinated Major Software and Hardware deployment to Windows 2000. Tested WAN, LAN, Wireless, Hardware and Software Installs. Coordinated with Suppliers for On-Time Delivery. Reported and Monitored Staff for Best Efficiency. 1995 – 1996 Technical Support Specialist FTP Software Canada Ltd. Conversion Software Company with 50 Employees in Calgary. Proposed and Documented and Implemented support for new Software products. Provided front-line and back-line technical support for FTP Software Programs. Trained Customers and Staff on New Software. Inputted solutions database for Software Program. 1985 – 1995 Software Service Coordinator IBM Canada Ltd. Large Computer Company with State of the Art Products, known Worldwide. Implemented New Software Service Program by working with Developers. Trained Staff on new program to give Great Customer Service. Programmed and Maintained in-house Monitor Program. Implemented Customer Satisfaction Initiatives. Elected as Facilitator of Branch Quality Advisory Council. Produced and distributed Western Region Telecom Manual.

AWARDS
TELUS - Sales Excellence FTP Outstanding Achievement Award for KEYView Windows Support IBM Excel Award for creation of Western Region Software Entitlement Position IBM Unlimited Solution Award for Implementation of Postal Code Program IBM Appreciation Award for Writing and Maintaining Monitor Program

VOLUNTEER WORK
Stampede Runoff - Results Entry and Verification

EDUCATION
Computer Products University - Display Solutions, Y2K Solutions and Desktop Solutions SkillPath Technical Training - Project Management S.A.I.T. - Microcomputer Support & Programming Diploma Self Employment Program at Meyers Norris Penny