Joniva Sisihu MSc
24 Shawfield, Wythall, Birmingham B47 5HP Email: Tel: 01564 823824 Mob: 0790 8588465

Key skills

1. SQL Server / Crystal Reports Developer and IT Trainer
A). IT Trainer in: Complete Practical Hands-on workshops on: • SQL Server 2008 Administration / Developer / Business Intelligence • MySQL Development • All Crystal Reports 2008: Design Foundation, Intermediate and Advanced workshops. • Microsoft Office 2003 / 2007 suite B). Software Developer on: SQL Server 2005&2008 / MySQL / Crystal Reports 2008: Projects Developments Include: • Sales Analysis System • Cost Centre Tracking System • Financial Analysis Reports • Union Membership Analysis • Inventory Tracking • Students Enrolment System • Windows Enterprise Desktop and Network Administration • Installing and Configuring Windows Server 2003 / 2008, XP and Vista Operating Systems Microsoft Office 2002 / XP / 2003 / 2007 • Implement and maintain Active Directory, Network Infrastructure and Disaster recovery as well as PC hardware and laptop repairs OCN Level 3 Adult Trainer Certificate (TAP equivalent accreditation) Holds CRB disclosure certificate SQL Server 2005 / 2008 Database Administration • Installing and Configuring SQL Server 2005 • Implementing High Availability and Disaster Recovery • Maintaining and Automating SQL Server • Monitoring and Troubleshooting SQL Server Work History IT Trainer / ICT Support 4Global Vision • July 2004 to Date 2.

• • 3.

Software Developer: Using SQL Server 2005 / MS Access and Crystal Reports IT Trainer/ICT Support: on Windows Server 2003, Windows XP / Vista, MOS(Microsoft Office Specialist) SQL Server 2005 Administration / Crystal Reports Network Support: in setting up, managing users and computer accounts. Dealing with remote network access and security and troubleshooting Windows 2000 and 2003 servers running Exchange 2003, Citrix Metaframe, Windows XP, MS Office and Open Office. Clients include: GlaxoWellcome plc, Sola Optical plc, University of the First Age, South Birmingham College, Pitman Training and Agape UK

ICT Support/IT Trainer Sept 2002 - June 2004 AMO (Association of Magistrates’ Courts Staff) London • Technical Support and Software Developer on Windows NT Server/2000/98/XP, SQL Server 2000 / MS Access in house database, Excel/Word/ Powerpoint and outlook. • Installing, implementation and configuration of systems. • Managing user accounts, disaster recovery and troubleshooting

• •

Hardware maintainance and repair of PCs / Laptops, printers etc Liaising with suppliers, setting up inventory tracking, purchasing and licensing

IT Lecturer Sept 2000 – Aug 2002 Cambridge Regional College, Cambridge • Taught City & Guilds: Microsystems Installation and Maintenance course.(Equivalent to A+) • Taught City & Guilds courses on: Java and Visual Basic Programming Level 1, 2 & 3. Computer Officer Oct 1998 – July 2000 Medical Research Council, Cambridge • Extraction, analysis and generation of management reports using SQL / MS Access / Crystal Report tools in monitoring different treatment trials on cancer patients worldwide. • Installing, upgrading and troubleshooting PCs on Novel and Windows NT Network systems. • Supporting and training users on use of said systems. • Administering of user accounts and computer resources. • Facilitation of all software and data backups, disaster recovery of systems. Computer Officer Bradford University, Bradford, West Yorkshire • • • • Jan 1994 – July 1998

Managed and maintained 500 computers on Bradford University’s Project Planning Centre’s network Designed and implemented Student Enrolment and Department Costing Management Systems. Facilitation of all software and data backups, disaster recovery and security of systems. Training University staff as well as Postgraduate students on use of computers.

 Worked under contract sponsored and run by the United Nations’ Programme for Developing Countries, implementing
computer systems in many government departments in selected countries and also training their personnel on how to use these systems. This was very challenging and exciting as we actually travelled to these countries and conducted training workshops. Education Birmingham City University’s Microsoft Academy(P/T courses) •

• • • •

Business Objects Crystal Reports Certified Professional Microsoft Certified Systems Administrator on Windows 2003 / 2008 Microsoft Certified Desktop Support Technician on Windows XP / Vista Microsoft Certified Professional on SQL Server 2000 / 2005 / 2008 OCN Level 3 Adult Trainer Teacher’s certificate – (TAP equivalent accreditation). West Midland Advantage Open Source MySQL and PHP Course

Learn Direct MS Office XP / 2003 / 2007 course • Content included: MS Word, Excel, MS PowerPoint, MS Access, MS Outlook, MS Project

Sheffield Hallam University, South Yorkshire • MSc Information Technology & Management Hobbies and Interests I enjoy maintaining physical and mental fitness and alertness through swimming, listening to gospel music and maintaining my home computer. Referees Available On Request