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Strategic Plan for Information

Technology Service
Perth College of Business and Technology
This document present the detailed strategic plan to
bring reforms through information technology services
in Perth College of Business and Technology.
Bilal Mohsin

1. Executive summary
2. Introduction
3. Approach
4. Vision, Mission and Values
5. Key Strategic Initiatives

Learning and Teaching

Customer Service
Administrative Applications

6. Moving Forward
7. Key Initiatives
8. Appendix

Organizational chart
Financial statement of last two years
Job description of ITS Executive

Executive summary
This is a detailed strategic business plan to introduce information technology services reforms in
Perth College of Business and Technology. At the moment college is in loss and serious reforms
are required to bring it into profitability. The ITS Strategic Plan is meant to serve as a roadmap,
and its goals and objectives are intended to ensure alignment of technology initiatives with the
broader Mission and Strategic Plan.
The ITS Strategic Plan is focused on six key areas:

Learning and Teaching

Customer Service
Administrative Applications

This plan identifies the priorities for the ITS organization in its support of the Perth College
of Business and Technology community over the next several years. We look forward to
working with our colleagues across the campus to bring this plan and its goals to fruition. In
order to bring these strategies into actions there is a need to strengthen the ITS department
with more human resource. Although this will increase the expense a little bit but the output
expected after implementation of these strategies will be huge. This will bring operational
excellence, increased customer satisfaction and competitive edge to the Perth College of
Business and Technology. The projected growth in revenues after the implementation of
these strategies and targeted marketing campaigns the revenues will increase by 20-25%
which will result in profitability.

Perth College of Business and Technology is one of Western Australias Registered Training
Organizations (RTO). It offers nationally-recognized, high quality accredited courses to the
international market. We want to assist international students to achieve their true potential and
become a valuable human resource to Australian industry.
Perth College of Business and Technology is a progressive training facility that embraces people
from all over the world. We offer high quality courses designed with industry, for industry;
which means students gain relevant and sought after skills in the area of their choice. Perth
College of Business and Technology is located central to the Perth Business District with easy
access to public transport.
Perth College of Business and Technology is a registered training organization committed to
delivering high quality vocational training to international students. The College is working
towards developing an excellent reputation within industry and among its peers because of its
qualified, committed and friendly teaching and support staff.
Perth College of Business and Technology is situated in Perth, the capital of Western Australia.
Perth is renowned for its multiculturalism and diversity, with increasing number of immigrants
coming from all areas of Asia, Europe and Africa.
At present the College offers Business, Management and Hospitality courses to the international
students, including Certificate III, Certificate IV, Diploma and Advanced Diploma.

Our Vision
is to be viewed by our students, staff, and government bodies and associated industry as their
first choice in quality education and training.

Our Mission

is to be responsive, innovative and adaptable to meet the identified needs of students, staff and
associated industry and governing bodies.

We value
Communication, Co-operation, Honesty, Integrity and Trust working as a team committed to
Continuous Improvement and a Culture of Success.

Our Purpose
is to provide quality education and training services that enable students and staff to reach their
full potential and contribute skilled workers so associated industries can grow and prosper.

Perth College of Business and Technology Located in Perth Western Australia, is in loss at the
moment according to the financial statement and balance sheets of this year. The information
technology services are outdated so there is a serious need to make a strategic business plan
based upon reforms in information technology services to enhance the profitability.


Information Technology plays an ever-increasing role in the delivery of teaching, learning and
research in higher education today. Perth College of Business and Technology students, faculty,
alumni and staff continue to adopt technology in innovative and creative ways. Technology is
pervasive on campus and in the world in which we live. It is no longer solely the domain of an
Information Technology department.
It has been many years since the last ITS strategic planning effort was completed. Technology
has changed dramatically since then, but so too has the ITS organization. As part of this current
planning process, ITS worked internally to develop vision and mission statements to clearly
define our purpose. We also documented our core values which help to guide us as we serve the
College community.

Information Technology Services is committed to the continuous evolution and improvement of

our services and support for the University community. As the demand for technology-enabled
services continues to grow, economic challenges and realities drive the need to realize
efficiencies and optimize the use of all available College resources.
Our planned ITS Planning and governance structures support and facilitate the thoughtful
investment and allocation of resources. Our Executive Steering Committee sets the direction for
our project governance model. The inclusion of a Project Review Committee (PRC), comprised
of representatives from academic and administrative areas across campus, ensures transparency,
accountability and equity while also providing the flexibility to adapt to changing needs. The
PRC and internal ITS management groups review and help prioritize and approve the selection
and implementation of projects ensuring alignment with University goals and objectives.

This strategic planning process is designed to be a collaborative exercise engaging members
across all areas of Perth College of Business and Technology in a transparent set of activities
aimed at collecting and synthesizing creative and innovative ideas requiring technology support.
The ITS Strategic Plan is meant to serve as a roadmap, to be reviewed regularly, and its goals
and objectives are intended to ensure alignment of technology initiatives with the broader
Mission and Strategic Plan. The goals identified serve as longer lasting strategies that will be
achieved through the implementation of supporting objectives and action items. These objectives
and action items will be adapted and changed to reflect any changes to strategic priorities.
The ITS Strategic Plan is focused on six key areas:

Learning and Teaching

Customer Service
Administrative Applications

All ITS professionals, faculty and staff participated on six teams reviewing the current state of
technology, assessing strengths and weaknesses and developing goals and initiatives for each of
the six key areas. Two thirds of the working teams came from department representatives outside
of ITS, fulfilling a key objective of collaboration and engagement with the Perth College of
Business and Technology community. In addition to the work of these teams, we have also
surveyed faculty, researchers, students and staff and engaged with over 150 members of the
college community in individual meetings, group meetings and focus groups. These activities
and conversations, in addition to action items from Administrative Program Reviews, have
informed and influenced every aspect of our planning process. This document sets forth a plan
for information technology at Perth College of Business and Technology drawn primarily from
the work of the six groups and informed by feedback from these individual interviews, focus
groups, workshops and surveys.
Some of the work identified and included in our plan has already started and is being completed
in parallel with our planning process. It is our objective, therefore, that this level of collaboration
and communication continue and that this plan be regularly revisited and updated to reflect any
changes to the current environment, new strategic priorities as well as acknowledge


Vision Statement
Information Technology Services will be recognized as a high performance team providing
technology excellence that advances learning, teaching, research and student formation in
alignment with Perth College of Business and Technologys mission and goals.

Mission Statement

Information Technology Services provides secure, reliable and integrated technology solutions in
alignment with academic and administrative goals, while delivering excellence in customer
service. In support of this mission, we will:

Partner with the College community to understand the information technology needs of

faculty, staff and students.

Provide leadership and planning for the effective and strategic use of emerging

Demonstrate technical and operational excellence through a commitment to
professionalism and continuous improvement.

Perth College of Business and Technology ITS Core Values

Our Core Values drive and guide us as we serve the University community. As members of ITS,
we are committed to following:

Collaboration: We are dedicated to a constructive, team- oriented environment,

gathering varied perspectives, sharing knowledge and building effective partnerships with

key stakeholders.
Continuous Improvement: We strive for operational excellence through the on-going

development of the staff and the organization as a whole.

Innovation: We encourage creative and critical thinking in the development of

technology services and solutions.

People: We listen to, respect and care for faculty, staff, students and one another, both

professionally and personally.

Service: We strive to provide excellent service by being consistent, agile, reliable and

Transparency: We leverage open communications and thoughtful business processes to
be accountable in our interactions and our work.


Promoting innovative and collaborative opportunities for:

Perth College of Business and Technology, in its efforts to foster and grow an academic
Environment which promotes innovation and scholarship, continues to explore and implement
innovative and collaborative educational opportunities. Our upcoming partnership with Semester
Online (2U), to offer online Undergraduate courses, and our future association with the Kuali
Foundation will reflect our commitment to providing the best academic opportunities for our
students. These new approaches, in conjunction with the implementation of new technologies
and tools, will greatly enhance the learning experience of our students. Specific strategies
include the following:

Learning Management System (LMS)

A robust LMS is the infrastructure that delivers and manages instructional content, supports
faculty and student online interactions and supports multiple scholarship modes. In collaboration
with the Office of the Provost, ITS will work to provide a Modern Learning Management System
and collaborative instructional tools that encourage teaching and Learning transformations in and
out of the classroom. The implementation of the Canvas Learning Management System will
bring additional functionality and capabilities to the student learning experience. Over the
summer, we will partner with the Office of the Provost to implement a Canvas LMS pilot. We
will increase faculty participation in the Canvas LMS to 150 in June 2015, and by Oct. 2015, we
will integrate Canvas with other applications and design and implement a local business
continuity model. In December 2015, we will complete the conversion of all faculty into the
Canvas environment.

Teaching Assistant Program

Support for faculty in the adoption and integration of technology in the curriculum is central to
the success of our efforts to provide the best academic experiences for our students. In
partnership with the Office of the Provost, we will investigate and develop a program that will
enhance the adoption of new teaching tools. This initiative seeks to create a new program called,

Teaching Technology Assistants. It will assist faculty in the creative adoption of new teaching
tools and increase the capacity of one on one technology adoption assistance available to faculty
members. The students selected to participate in this program will be trained by Instructional
Design and e-Teaching Services (IDeS). In addition, as part of the Academic Technology
Innovation Programs, we will provide assistance where needed to Academic Technology
Representatives who recommend projects for implementation in the Academic Year 2015-2016.

Student Information Systems

The integration and combination of several student related applications (Enrollment
Management, Student Accounts, etc.) will provide technologies and support processes that can
facilitate Perth Colleges position at the forefront of technology and enhance the learning
experience of our students. In partnership with the Office of the Provost and the Kuali
Foundation, we will implement a modern Student Information System (SIS) that provides next
generation software in support of our core student processes. In addition to the Kuali Student
modules, best of breed vendor solutions for Financial Aid and Degree Audit will be
implemented. This mixed approach will best meet the full range of requirements for the new SIS
at Perth College of Business and Technology. Key to our application development and
implementation will be our commitment to Universal Design.
We will utilize a universal design for learning framework to ensure all members of the Perth
College community (students, faculty, staff, alumni, parents, and visitors), including individuals
with disabilities, are able to engage and derive benefit from the instructional and technological
resources Perth Colleges offers.

Collaboration and Teaching Tools

The application of technology can enrich the faculty and student scholarship experience.
Emerging collaboration tools and mobile applications enhance faculty and student
communication and interaction. In collaboration with the Office of the Provost, we will work to
identify the opportunities where technology can support faculty and student interaction. ITS will
assist in the implementation of several projects sponsored by the Academic Technology Advisory

Board and the University Council on Teaching. This assistance may include server setup for a
competency based learning project, development of attendance mechanisms for out of classroom
assignments, social media integration for distance and hybrid learning and Technology
Consultant support to faculty members on several projects.
Implementation of these projects will span the 2015-2016 and 2016-2017 academic years.

Learning & Teaching Spaces

In collaboration with the Office of the Provost, we will provide technology enhanced, innovative
and flexible spaces for teaching and learning that would include classrooms and meeting spaces
for student collaboration. The Classroom Technology group will work with Space Management
to review existing Facilities/Space Planning processes to ensure the inclusion of technology
requirements in the design/modification of teaching and learning spaces.

Supporting excellence in academic inquiry Perth College of Business and Technology continues
to recognize the value and success of research efforts across the campus. ITS presently provides
a high performance computing cluster (a Linux cluster) in support of academic research pursuits.
The current environment consists of 64 compute nodes (1024 cores), and a high performance file
system with 40 TB of disk. Currently users of the Academic Research Cluster have access to
over 30 software packages on the cluster. ITS will continue to provide focused support and
resources for researchers needs. Additional strategies include the following:

Enhance High Performance Computational Resources

The computing demands of our research community at Perth College of Business and
Technology continue to grow. With the future of research moving towards a more data centric
and computational model, the demands on our high performance Linux cluster are projected to
grow. ITS will work to Create and support resources for research computing that foster
community among researchers and provide a vehicle to deliver shared computing resources and
services in a manner that is easily accessed by all faculty research groups. We will continue to

enhance our high performance computational resources such as the Linux cluster and web and
database servers. We will purchase and install additional nodes and disk storage for the Research
Linux Cluster.

Research Community Service and Support

ITS Research Services currently provides a variety of services and statistical support to
researchers on campus. We are committed to providing and developing a staff of research
computing professionals to support and assist researchers. ITS Research Services staff members
work very closely with research groups. From this foundation, and by attending conferences and
external training, staff members stay current on, and learn, new research methods and tools. As
staff members learn new methods and tools, they will enhance support, and develop and offer
updated tutorials and workshops. ITS will expand the Research Services tutorials offered to
include more topics in statistics, qualitative methods, and other topics. ITS research staff will
stay current on scientific computing technologies, including parallel computing, and software
tools such as Matlab.

Grants Management Support

The ability to identify, apply for, receive and manage grants in support of research initiatives
requires collaboration and support across many departments at Perth College of Business and
ITS Research Services will work with the Vice-Provost for Research and with faculty members
to integrate technology staff members into grants, where appropriate. This includes assistance
with developing grant proposals, consulting work on accepted grants and being a named
researcher on a grant with a guaranteed time commitment to the grant. We will also provide
assistance to the Office of Sponsored Programs by collaborating with the Office of the Provost in
providing application support services for grant management from pre-award through post-award
including purchase management.


Creating a culture of service excellence

Changes in the many applications of technology across our campus have led to increasing
demands from users expecting a responsive and knowledgeable support organization. The ability
to provide quality service in a seamless manner across academic and administrative areas
requires continued focus and organization. Our Customer Service initiatives will build a culture
of service excellence within the ITS organization that will optimize our delivery of support
services to the community. Specific strategies include the following:

An Integrated, Customer-Centric and Intuitive Experience

Technology support is offered to members of the Perth College community from a number of
departments and locations across campus. The quality and consistency of that support is difficult
to maintain and can be confusing to the user. A support environment (physical and virtual) that
includes a "technology concierge", where members of the Perth College community enjoy a
support experience that is customer-focused, personalized and intuitive, is a key initiative.
In collaboration with the Office of the Provost, Library and IDeS, we will work to create
physical spaces for research, support and the provisioning of technology in support of pedagogy.
These will provide areas of contact for technology-related support that will greatly improve the
quality of support provided. ITS will continue to develop and deliver a Catalog of Services
which will provide an intuitive, customer-centric self-service tool for all ITS services.

Continuous Service Improvement

High performing service organizations benefit from the existence of a service culture that
promotes continuous review and improvement. ITS will work to create, and continually improve,
a culture of service and support within the organization.
We will develop and implement well-articulated service and support protocols based on industry
standards. We will review existing service and support procedures against the ITIL framework,
perform a gap analysis and define specific plans for improvement. (Information Technology
Infrastructure Library -ITIL is a set of concepts and best practices for the management, delivery

and continuous improvement of information technology services.) We will create ITS

collaboration team for the purpose of generating actionable improvements in the areas of
Customer Relationship Management, Customer Intelligence and Analytic, Continual Service
Improvement and Research & Development. We will create ongoing customer service training
programs for both support personnel and key ITS partners. We will look to secure yearly
benchmarking activities with key partners in higher education as well as vertical industries such
as hospitality and healthcare.

Service Excellence
The ability to provide and sustain excellence in service delivery requires considerable attention
to detail. ITS will modify and improve its existing support infrastructure through a combination
of skills development, process improvements and technology integration.
We will develop a service framework by which ITS will actively listen to and interpret the voice
of the customer through personal connections, data collection and analysis. We will develop
regular internal training opportunities for the purpose of creating a consistent approach to service
excellence. ITS will also charter a group of customer service professionals to develop a customer
relationship program relevant to our higher education environment and culture.

Computer Lifecycle Management

Our ability to provide lifecycle management and support of computers across campus is critical
to understanding and meeting the needs of our users. We will review, collect and rationalize
existing policies and procedures for computer asset management. In addition, we will review
existing technologies for campus-wide computer asset management, perform gap analysis and
define specific plans for improvement. ITS will develop a plan to maximize participation in
desktop asset management technologies across Perth College.


Providing tools for organizational effectiveness and alignment

Administrative applications support all members of the Perth College of Business and
Technology community. These applications support business processes, automation for services
such as document management, provide tools that support analysis and decision making and
ensure compliance with regulatory requirements. ITS, in partnership with the user community
will continue to enhance these applications to improve functionality, accessibility and service
delivery. Specific strategies include the following:

Business Intelligence & Enterprise Reporting

Decision making at all levels across the University requires access to information. While data
from many departments is available, the need exists to transform this data into information that
can be used to support decision making across the campus.
ITS will develop an Enterprise Reporting Strategy with appropriate security standards in
collaboration with Institutional Research and leadership from key administrative areas. We will
continue to design and develop the data architecture to support cross-departmental requirements
and integrated reporting while maintaining security requirements. We will also develop and
implement education and communication plans that support enterprise reporting. It will also be
critical that we communicate effectively about enterprise reporting solutions and best practices to
improve the adoption and awareness of enterprise tools and reporting processes. In addition, ITS
will review existing reporting frameworks and tools (strategic and operational) and clearly define
operational reporting standards. We will also investigate and recommend alternative frameworks
for the management of supplemental department data.

Evolve ITS Application Environment

Application development and delivery has become more complex given the myriad of platforms
and services available to our users. The demand for applications to be available on all devices
and the growth of SaaS (Software as a Service) introduces new challenges for ITS.

To position Perth College of Business and Technology to take advantage of these new
opportunities, we will look to expand the use of SaaS options, where appropriate, under a
University applications architecture framework. ITS will define and document SaaS guidelines
and architecture framework. We will review industry standards and best practices for application
development and delivery. We will develop an application development architecture roadmap
and identify the appropriate standards and practices to implement at Perth College of Business
and Technology. ITS will improve its capability to explore, implement, and train on new
innovations and technologies from implementation and throughout the lifecycle. We will also
develop roadmaps for adoption of technical solutions and the required staff development.

Collaborative Relationships
The need to create partnerships and collaborative working relationships with our users across the
Perth College of Business and Technology campus is central to our vision and mission and a
requirement for us to be successful.
ITS will work to identify and foster opportunities for synergistic and collaborative relationships
around technology internally among the Perth College's administrative units and externally
among regional institutions. We will create a process supported by the appropriate collaboration
tools to facilitate the collection, submission and sharing of ideas. To provide the appropriate
support for collaboration, we will investigate and provide opportunities and tools for sharing of
ideas, problems, solutions and knowledge among administrative groups at Perth College and
with peer institutions. ITS will also look to conduct a yearly technology forum for
Administrative Applications.

Managing risk with people, process and technology
Securing Perth College of Business and Technology information technology resources requires
focus across several key areas including, but not limited to, data, and network infrastructure and
information policies. ITS continues to work towards ensuring the Perth College's information
resources are protected using industry standards and practices. Our security initiatives focus on

ensuring the confidentiality and integrity of these resources while increasing the level of security
awareness and education of our user community. Specific strategies include:

Security Infrastructure
The quality and the integrity of data are important attributes that have a direct impact on the
organization's ability to carry out its mission. Specifically, the Perth College faces substantial
challenges including compliance, financial and reputational risks if appropriate procedures are
not adhered to on a continuous basis. Hence, following widely accepted practices and standards
would benefit all stakeholders in the process.
ITS will work to advance the Perth College of Business and Technology information security
infrastructure and management practices using industry standards in support of the specific needs
of the Perth College. We will look to position Perth College of Business and Technology as a
leader in security education and awareness as a means of minimizing the associated risks to the
Perth College community. We will document and communicate the Security Architecture
roadmap and provide clear communications of the security architecture.

Data Security
The commitment to data security and integrity is strongly supported by Perth College senior
management, Data is a strategic asset. Protection or stewardship of data is the responsibility of
all members of the Perth College of Business and Technology community.
ITS will work to strengthen the overall data security posture by enhancing Perth College of
Business and Technology business practices to ensure consistent data security practices are in
place throughout the community. We will design and implement an ongoing data security
awareness campaign for all levels of the Perth College community. In collaboration with other
key groups (Data Security Officers), we will continue to focus on mandatory data security
training while introducing additional content as appropriate.
ITS will work to ensure compliance with the Data Security policy via training and awareness. We
will create end user environments that encourage safe storage of data, including a review of any

elements that could be automated. We will work to improve the granular definition of user roles
so additional security layers for oversight and prevention can be introduced for those who access
sensitive data. In addition, we will also refine the implementation of the governance model
outlined in the Perth College Data Security Policy to improve data security at Perth College of
Business and Technology and work to classify Perth College Data in accordance with the Data
Security Policy.

Security Education and Awareness

ITS has made significant progress in raising the awareness of members of the Perth College of
Business and Technology community regarding security and the protection of information assets.
We are committed to continuing this education and awareness. We will work to develop a culture
of security awareness at all levels within the community. To support this, we will design and
implement security awareness and education programs across the campus. ITS will continue to
operationalize security functions as appropriate and develop procedures to facilitate
decentralization of security operations.

Ensuring current and future computing requirements are realized
The technology infrastructure is the foundation upon which ITS delivers services to the Perth
College of Business and Technology community. The reliability, scalability, performance and
flexibility of our infrastructure will help us to better meet user needs and support Perth College
goals. Our infrastructure initiatives will position us for greater adaptability and capacity as we
incorporate many of the transformational technologies being introduced on campus. ITS selects
projects for investment that protect the integrity of our infrastructure while also looking to
anticipate the future technology needs of the Perth College of Business and Technology
community. Specific strategies include the following:

Mobile Infrastructure
The demand for access to applications and information on mobile devices has dramatically
increased. The use of mobile devices in all facets of College life is becoming the new norm. To
support this, ITS will work to define and develop a mobile application strategy and architecture
that will empower the mobile workforce (anytime, anywhere and securely). We will investigate
and analyze the increased use of smart devices across the Perth College. In building out this
mobile environment, we will look to implement a trust-based mechanism (2-factor) to ensure
secure mobile access to Perth College information.

Federated Identity Services

The need for users to securely and seamlessly access data or systems across multiple
domains/locations has driven our effort to implement Federated Services.
We will work to implement and leverage federated identity services to enable and support secure
collaboration with colleagues at other institutions. ITS will develop and implement an Identity
and Access Management (IAM) strategy and architecture for Perth College of Business and
Technology. IAM refers to the policies, processes and technologies that establish user identities
and enforce rules about access to digital resources. It is a critical piece of an organization's
infrastructure and Its purpose is to ensure that the right people access the right services while
protecting online resources and user privacy as well as enabling ease of use. We will also select
and implement a new IAM vendor solution, focusing on IAM Administration services. In
addition, we will join InCommon and Eduroam which provide a secure world-wide roaming
access service with a common privacy-preserving framework for shared access management to
online resources developed specifically for the international research and education community.

Virtualization & Cloud-Based Technologies

Several new technologies, including virtualization and cloud-based computing, have been
introduced that provide opportunities for organizations to optimize resources and improve
service delivery.

We will look to achieve efficiencies in providing IT services leveraging virtualization and cloudbased technologies where and when appropriate. We will implement an internal cloud pilot to
evaluate the viability of such an option, and continue to expand the use of virtual servers as
appropriate in the Data Center.

Capacity Planning and Continuous Improvement

The continued variety and growth of applications and services supported by ITS requires
ongoing investment in our infrastructure. A thoughtful review of, and measured planning effort
for, infrastructure investments will ensure a reliable and scalable technology infrastructure.
We will continue to implement practical solutions to minimize cabling infrastructure. ITS will
maintain and enhance the disk storage infrastructure. We will work to improve the wireless
infrastructure including bandwidth and coverage, and identify outdoor spaces for coverage. We
will develop a roadmap and plan for transition to IPv6 and integration with IPv4. ITS will also
review long-standing network access control methods and determine how they can be improved.

Enterprise Infrastructure Applications

Enterprise applications such as email, MyFiles, and the Student portal will be
provided to the Perth College of Business and Technology community as infrastructure services
by ITS. These applications provide additions support for core business functions and require
continued review and modernization.
ITS will work to continue to provide enterprise applications that support the Perth College's
business and information needs through an array of collaboration tools, both on-site and via SaaS
(software-as-a-service). In collaboration with the user community, we will work to ensure the
usability, accessibility and adoption of these enterprise applications. We have migrated students
to Google Apps and are evaluating faculty and staff migration. ITS will advise faculty, staff and
students on the appropriate choice and use of consumer-oriented collaboration tools (e.g.
DropBox, Social Text etc.). We will also work to replace aging enterprise tools such as
Myfiles, with more modem tools.

This plan identifies the priorities for the ITS organization in its support of the Perth College of
Business and Technology community over the next several years. Indeed, there is much work to
be done. The work presented here includes many short-term and long-term initiatives.
We look forward to working with our colleagues across the campus to bring this plan and its
goals to fruition. In order the bring theses strategies into actions there is a need to strengthen the
ITS department with more human resource. Although this will increase the expense a little bit but
the output expected after implementation of these strategies will be huge. This will bring
operational excellence, increased customer satisfaction and competitive edge to the Perth
College. The projected growth in revenues after the implementation of these strategies and
targeted marketing campaigns the revenues will increase by 20-25% which will result in