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Privacy Policy

We are committed to protecting your privacy while you use QQ. The use of QQ requ
ires the collection and use of your Personal Information (defined below), and it
is important for you to understand how your Personal Information is used. In us
ing QQ, you will be supplying us with your Personal Information.
By using QQ, you agree that we (and our affiliate/subsidiary companies) will han
dle all Personal Information in accordance with this Privacy Policy, as revised
from time to time. This Privacy Policy is incorporated into and forms part of th
e Terms of Service that you have agreed to.
We regularly review this Privacy Policy and may from time to time revise or add
specific instructions, policies and terms - such instructions, policies and term
s form part of this Privacy Policy. Where any changes to this Privacy Policy ar
e reasonably material to you, we will (where reasonably practicable) notify you.
By continuing to use our services after any amendment to this Privacy Policy, y
ou are agreeing to this Privacy Policy as revised, so please do check back perio
Please note that if you do not agree to make your Personal Information available
to us as set out in this Privacy Policy, then QQ may not be the right service f
or you and we may not be able to make it available to you. Where there is any in
consistency between the English and any other language versions of this Privacy
Policy, the English version will prevail to the extent of such inconsistency.
If you have questions about or otherwise wish to contact us about this Privacy P
olicy, please contact us at
"Personal Information" is information which personally and specifically identifi
es you, such as your name, telephone number, email address, credit card details,
profile biography and profile picture, as well as certain Location Data, Log Da
ta and Public Information.
Location Data is information that we collect regarding your location, whether base
d on the location of your device when you use QQ or based on account information
indicating where you are permanently located.
"Log Data" is technical information that is automatically collected by us during
your use of QQ, such as your IP address, your applications and devices version an
d identification number, profiles visited and search terms used, your mobile car
rier and Location Data. This may also include information regarding how you int
eract with any hyperlinks across our services, including through any profiles yo
u visit, any email notifications that we send to you and via any of our buttons
or widgets on third party websites.
Public Information is information that is shared publicly on QQ (which could inclu
de your Personal Information). This includes postings that you make on QQ (inclu
ding any metadata associated with such postings), any messages that you send to
other users publicly, any lists that you create, your profile, the list of peopl
e that you follow, any postings from others that you re-post and any tags that o
thers create referring to you.
We may use your Personal Information for any of the following purposes:
to provide QQ to you;

for customer service, security, archival or backup purposes in connection with t

he provision of QQ;
to better understand how you access and use QQ, on an aggregated and individuali
zed basis, for the purposes of improving QQ and to respond to customer desires a
nd preferences, including language and location customization, personalized help
and instructions, or other responses to your and other customers usage of QQ;
to assess the effectiveness of and improve advertising and other marketing and p
romotional activities on or in connection with the QQ platform;
for the purposes of software verification or administering software upgrades; an
to allow you to participate in surveys about our products and services.
In addition, we may use your Personal Information for the purpose of sending you
messages (whether by email, SMS or other means) offering or advertising:
our goods and services and the goods and services of our affiliate and subsidiar
y companies and joint venture partners, including instant messaging services, on
line media services, interactive entertainment services, social networking servi
ces, payment services, internet search services, location and mapping services,
on-line advertising services and other social media, entertainment, e-commerce,
information and communications software and services (Internet Services); and
third party providers of Internet Services and goods and services relating to di
ning, food and beverages, sports, music, film, television and other entertainmen
t, clothing and accessories, jewellery, cosmetics, personal health and hygiene,
electronics, home furnishings, and housewares, automobiles, transport and travel
, banking, insurance and financial services, loyalty and reward programs and oth
er goods and services that we think may be relevant to you.
We will honor your request to not use your Personal Information for all or any o
f the marketing purposes noted above. If you do not wish to receive offers or a
dvertising from us or only wish to receive certain offers or advertising, please
notify our Privacy Officer at
We may share your Personal Information with our affiliate and subsidiary compani
es, joint venture partners and third party service providers, contractors and ag
ents, in each case, solely for the purpose of providing QQ to you and for assist
ing us in carrying out the other purposes noted above. Such third parties may be
located, and use your Personal Information, outside of Hong Kong. We will not t
ransfer your personal data to any other third parties except with your express p
rior consent.
As we continue to develop our business, we may be acquired by a third party or r
e-organize our group structure. In these circumstances it may be the case that
your Personal Information is transferred to a third party who will continue to o
perate QQ or a similar social media service under either this Privacy Policy or
a different privacy policy which will be notified to you. Such a third party ma
y be located, and use your Personal Information, outside of Hong Kong.
We take reasonable steps to ensure that your Personal Information which we hold
is accurate, complete and up to date.

You have the right to request to receive a copy of and make any corrections to y
our Personal Information which we hold. Please direct any such access request t
o our Privacy Officer at Please note that we may charge yo
u a small fee for processing your request.
You agree that we (or our affiliate/subsidiary companies) may be required to dis
close your Personal Information in order to comply with applicable law or regula
tion, or in order to comply with a court order, subpoena or other legal process,
or to comply with a request by a government authority, law enforcement agency o
r similar body (whether situated in Hong Kong or elsewhere). You also agree tha
t we (or our affiliate/subsidiary companies) may need to disclose your Personal
Information in order to enforce the Terms of Service, protect our rights, proper
ty or safety, or the rights, property or safety of our affiliate companies, empl
oyees or other users of QQ.
We are committed to protecting the security of your Personal Information and we
use a variety of security technologies and procedures for the purpose of prevent
ing loss, misuse, unauthorized access or disclosure.
Please be aware that despite our efforts, no data security measures can guarante
e 100% security at all times. Our systems and the communications networks throu
gh which you access QQ may be subject to security breaches and failures which ar
e due to circumstances beyond our reasonable control.
If you have any questions about the security of your Personal Information, pleas
e contact us at
We will only retain your Personal Information for so long as is necessary to ful
fill the purposes as set out under How We Use Your Personal Information section ab
Please note that we may need to retain your Personal Information as required or
permitted by applicable law or regulation, for the purpose of complying with app
licable law or regulation or otherwise protecting our rights, property or safety
, or the rights, property or safety of our affiliate companies, employees or oth
er users of QQ.

QQ Software License and Service Agreement

Preamble and Introduction

Thank you for using Tencents QQ software and services!
In order to use Tencents QQ software and services (hereinafter the Software), you s
hould be aware of and comply with the QQ Software License and Service Agreement (h
ereinafter this Agreement), Tencents Service Agreement and QQ Account Rules. Please c
refully read in order to fully understand all of the terms and conditions, parti
cularly those regarding waivers or restrictions of liabilities as well as standa
lone agreements for the availability or use of specific services and decide whet
her to accept such terms. Restrictions or waivers of liabilities may be indicat
ed in bold type to call your attention.
Unless you have read and indicated your acceptance to all of the terms and condi
tions contained in this Agreement, you have no right to download, install or use
the Software and related services. Upon your downloading, installation, use, o

btaining a QQ account or logging in, you will be considered to have read and agr
eed to be bound by this Agreement.
If you have not attained the age of 18 full years, please read this Agreement un
der the guidance of your legal guardian and pay special attention to the terms r
egarding use by minors.

Scope of this Agreement
This is an agreement entered between you and Tencent regarding the downloading,
installation, use and reproduction of the Software and use of the Services.
Relationship among Agreements and Order of Precedence
This Agreement is a supplement to Tencents Service Agreement (whose link address
is as may be amended) and QQ Account Rules (who
se link address is as may be amended) a
nd is an integral part of the above-mentioned agreement and rules. They altoget
her constitute the entire series of agreements regarding the use of the Softwar
e and Services. In case there is any conflict regarding terms and conditions of
this Agreement, Tencents Service Agreement and/or QQ Account Rules, the terms an
d conditions of this Agreement shall prevail.
This Agreement also includes agreements and business rules relating to the Softw
are and Services as may be published by Tencent from time to time. Upon publish
ing, such agreements and business rules will become the integral parts of this A
greement and shall therefore be complied with.
Contents of Services
The Services means services provided by Tencent to users through the Software.
Form of Services
You may use the Services on user terminals and webpages through computers, mobil
e phones or any other device, as may be made available by Tencent. Meanwhile, T
encent will continue to diversify the ways through which the Services are provid
ed. Please choose a suitable and compatible version of the Software to your dev
ice or you may not be able to use the Services properly.
Grant of License
2.3.1 Tencent hereby grants you a personal, non-transferrable and non-exclusiv
e license to use the Software. You may install, use, display and run the Softwa
re on a single terminal device for non-commercial purposes.
2.3.2 You may make a backup copy of the Software.. Such a backup copy shall be
ar all copyright information included in the original Software.
2.3.3 Tencent reserves any other rights which have not been expressly licensed
under this Agreement. Prior Written approval of Tencent shall be obtained sepa
rately before you exercise any other rights reserved by Tencent. Non-exercise o
f the reserved rights by Tencent shall not be deemed as a waiver of such rights
by Tencent.
QQ Account
You have to register a QQ account in order to be able to use the Software and sh
all comply with the QQ Account Rules in using the Software.
Access to the Software
You may obtain the Software directly on Tencents website. Alternatively,
you may obtain the Software from a third party authorized by Tencent.
If you obtain the Software or an installation program under the same nam
e of the Software from an unauthorized third party , Tencent shall not guarantee
the normal operability of the software and shall not be held liable for any los
ses thus incurred to you.
Installation and Uninstallation of Software
Tencent may develop different versions of the Software for different kin
ds of terminal devices. You should choose the suitable version to install in vi

ew of the actual situation.

After downloading the installation program, you have to carry out the in
stallation properly by following the steps prompted by the program.
In order to provide services of even better quality and higher safety, T
encent may recommend you to install some other software when you install the Sof
tware. You can choose whether to install such other software.
If you do not need the Software any more or if you need to install a new
er version of the Software, you may uninstall the Software by yourself. If you
are willing to help Tencent to improve our products and services, please tell us
the reason for uninstalling the Software.

Updating of Software
For the purpose of enhancing user s experience and improving our service
s, Tencent will continue to develop new services and make updates of the Softwar
e available to you from time to time. (Such updates may take the form of Softwa
re replacements, modifications, function enhancements and/or upgraded versions.)
The Software may set the automatic upgrading function open for you by de
fault. You may choose whether to open this function by making the relevant sett
ings on the Software.
In order to enhance user s experience and for the sake of service safety
and the consistency of functions, Tencent has the right to make updates on the
Software or modify or restrict certain functions of the Software without notice
to you.
Older versions of the Software may become unusable after release of a ne
wer version. As Tencent does not guarantee the continued usability of older ver
sions of the Software or continued availability of customer services associated
therewith, you are advised to check from time to time and download newer version
s of the Software when available.
Protection for Personal Information of Users
Protection for personal information of users is one of the basic princip
les upheld by Tencent. The provisions in respect of personal information and da
ta protection that are set out in the Privacy Policy as set out in Schedule 1 sh
all form part of this License and Service Agreement.
Code of Conduct of Users
Notice to Users
8.1.1 In order that better social networking services can be provided to you,
certain functions of the Services may enable access to some of your information
by third parties. For example, your QQ friends can enquire about your personal
information which has been submitted by you and is made open. You should be awa
re of the potential risks faced by you for making the information referred herei
n open or for disclosing the information and you have to bear such risks solely
by yourself.
8.1.2 In order to improve or optimize the relevant services, Tencent may use y
our nickname, portrait or your other operational information employed in using t
he Software and may also display such information to yourself and other users th
rough Tencents services or third partys services provided together with Tencents se
8.1.3 When using a particular service included in the Services, you may have t
o enter into other agreements or consent to other rules separately. Therefore,
you are advised to read such other agreements and rules carefully before using t
he such services.
8.1.4 Tencent has the right to display various kinds of information in or thro
ugh the Services, including but not limited to advertising, news and promotional
information, and such information may appear as system messages or pop-up windo
8.1.5 You may choose not to provide Tencent with any information of yours. Yo
u may also cancel your authorization of Tencent to collect any information by ma
king the relevant product settings. However, Tencent shall not be held liable f

or the inoperability of the related functions of the Services due to your failur
e to provide Tencent with the necessary information.
8.1.6 You acknowledge and agree that Tencent will make its best commercially r
easonable endeavors to protect the storage safety of your data in the Software a
nd the Services. However, Tencent cannot provide full guarantee in this respect
especially under following circumstances (including but without limitation):
Tencent will not be responsible for any deletion of or failure to save y
our data in the Software and the Services;
Tencent has the discretion to decide the maximum length of time of stori
ng your data in the Software and the Services and the maximum storage space avai
lable for your use in the server in view of the actual situation. You can make
a backup copy of the Software and the Services by yourself in light of your own
needs. In the event that Tencent and you have entered a separate agreement in t
his regard, such agreement shall prevail;
If you cease to use the Software or the Services or if your use of the S
ervices is terminated or canceled, Tencent may delete your data from the server
permanently. Tencent shall not have any obligation to return any of the data to
you once your use of the Services is ceased, terminated or canceled.
Prohibited Acts
You shall not use the Services to engage in acts including but not limited to th
e following:
to publish, transmit, disseminate or store any contents which are agains
t the laws and regulations or are detrimental to national security and unity, so
cial stability, public order, social customs or social ethics or any humiliating
, libelous, obscene or violent contents;
to publish, transmit, disseminate or store any contents which are defama
tory or infringe others portrait rights, intellectual property rights, commercial
secrets or any other lawful rights;
to commit any misleading or deceitful acts by fabricating facts or conce
aling the truth;
to publish, transmit or disseminate advertising messages or junk message
s; or
to engage in any other acts against laws, regulations and government pol
icies, public order, social customs or social ethics.
Acts Prohibited of Users
Unless permitted by law or consented in writing by Tencent, you shall not engage
any of the following acts:
to delete any copyright statement from the Software or its copies;
to reverse-engineer, disassemble or decompile the Software or otherwise
attempt to discover the source code of the Software;
to use, lease, lend, reproduce, modify, attach a link to, reprint, compi
le or publish the contents which Tencent owns intellectual property rights or to
set up a mirror site of such contents;
to reproduce, modify or make additions or deletions to the Software, any
data released to any terminal or exchanged between the customer terminal and th
e server in the course of running the Software or any system data necessary for
the running of the Software, or to run or create any derivatives on the same, wh
ether or not by accessing the Software and related systems by the use of a plugin, add-on or third party tools or services not authorized by Tencent;
to make additions, deletions or modifications to the functions or operat
ing effects of the Software by modifying or forging commands or data used in the
running of the Software, or to run or disseminate softwares or methods with the
above intentions, whether for commercial reasons for not;
to log in or use Tencents softwares or services through the use of third
party softwares, plug-ins, add-ons or systems not developed or authorized by Ten
cent, or to prepare, distribute or disseminate the above tools;
to tamper with the Software or its components, modules or data whether b
y yourself or through others or by using a third party software; or
to commit any other acts not expressly authorized by Tencent.
Be Responsible for Your Own Acts

You fully understand and agree that you will be solely responsible for all acts
done with the QQ account registered by you including everything publicized by yo
u and any and all consequences arising therefrom. You shall judge all contents
which you come across in using the Services by yourself and bear all risks assoc
iated with using such contents, including risks arising from your reliance on th
e correctness, integrity or practicability of the contents. Tencent cannot and
will not bear any liability for any losses or damages which you may suffer from
the above risks.
Liability for Breach
If Tencent discovers or receives any report of your breach of this Agreement, Te
ncent shall have the right to delete or block the relevant contents at any time
without prior notice and take actions including but not limited to suspension or
termination of your use of the relevant QQ account or your use of part or all o
f the Services and taking of legal actions to pursue your legal liability.
Third Party Losses
If your breach of this Agreement leads to any third party losses, you shall bear
the liability on your own; and you shall also indemnify Tencent against any los
ses arising from your breach of this Agreement.

Products or Services Provided by Third Parties
When you use a product or service provided by a third party on Tencents platform,
you shall abide by the user agreement of the third party in addition to complyi
ng with this Agreement. Tencent and the third party shall bear their own respon
sibilities to the extent provided by law and the relevant agreement in case any
dispute arises.
When you use the Software or seek Tencents provision of specific services, the So
ftware may direct you to the systems of third parties or require support from a
third party for your use or access (including but without limitation, you may be
directed by the Services to services or contents provided by a third party or a
third party may provide access to services and contents through Tencents platfor
m.). In such event, the result of use or access will be provided by the third p
arty and Tencent is not in a position to make any warranty on the safety, accura
cy, validity or other potential risks of the services and contents provided by t
he third party. You shall bear the responsibility solely on your own in case an
y dispute or damage arises.
Intellectual Property Statement
Tencent is entitled to the intellectual property rights in respect of th
e Software. The copyright, trademark right, patent right, commercial secrets an
d other intellectual property rights in respect of the Software and all informat
ion and contents relating to the Software (including but not limited to texts, i
mages, audios, videos, charts, interface designs, layouts, data and electronic d
ocument files) are subject to protection by the laws and regulations of the Peop
les Republic of China and relevant international treaties. Tencent is entitled t
o the above intellectual property rights, subject to any legal rights which may
be granted to other obligees under relevant laws and regulations.
You may not exercise, use or transfer or permit any third party to exerc
ise, use or transfer the above intellectual properties rights regardless whether
for commercial purpose without Tencent or relevant obligeess written consent.
Responsibility for Terminal Device Safety
You acknowledge and agree that as most of internet softwares and service
s, the Software or the Services may be under the influence of various factors in
cluding but not limited to reasons from the user, quality of the internet servic
e and social environment, and may also be subject to various security problems i
ncluding but not limited to actual disturbance in case of illegal use of user in
formation as well as threatened insecurity of your terminal device information a
nd data due to possible presence of viruses, Trojans or other malwares in other
softwares downloaded by the user or other websites visited by the user, which in
turn affect the normal use of the Software or the Services. Therefore, you sho

uld have higher awareness of information safety and protection for personal info
rmation and pay attention to protecting your passwords to avoid losses.
You may not make, release, use or disseminate malwares to be used for st
ealing QQ account and personal information and properties from other people.
Maintaining the safety and normal use of the Software should be a joint
task of Tencent and you. While Tencent will take necessary technical measures i
n a reasonably prudent manner to protect the safety of your terminal device info
rmation and data according to industry standards, you acknowledge and agree that
Tencent will not be able to provide any guarantee in this respect.
Under no circumstances should you carelessly believe in any requests app
earing on the internet for loans or disclosure of passwords or those involving p
roperties. If you receive any request involving handling of properties, you mus
t verify the identity of the person first and please always pay attention to Ten
cents alerts against fraud attempts.
Third Party Softwares or Technologies
The Software may use third party softwares or technologies (including wi
thout limitation, some open source codes and/or public domain codes). The neces
sary licenses of use such third party softwares or technologies will be obtained
legally by Tencent.
Where the Software uses third party softwares or technologies, Tencent w
ill include the relevant agreements or documents as appendices of this Agreement
or contain the same in the document files included in the installation kit of t
he Software, etc, as may be required by the relevant laws and regulations. Thos
e agreements or documents may be named as Software License Agreement, Authorization
Agreement or Open Source Code License, etc. Those agreements or documents, howsoe
ver presented, are integral parts of this Agreement and bear the same legal effe
ct as this Agreement. You shall comply with the provisions of those agreements
or documents. If you fail to comply with them, the relevant third party or the
relevant authority may bring a lawsuit or impose a fine or other sanction agains
t you and, in doing so, may require the assistance of Tencent. In such event, y
ou shall bear the legal liability on your own.
By using the Software or the Services, you will be considered as having
read and agreed to be bound by this Agreement. Tencent has the right to revise
the terms and conditions of this Agreement whenever necessary. You can check th
e terms and conditions on the most updated version of the Software and the Servi
ces. If you continue to use the Software or the Services after revision of the
terms and conditions, you will be considered as having accepted the agreement as
revised. If you do not accept the agreement as revised, you should cease to us
e the Software.
This Agreement is signed in Nanshan District, Shenzhen City, Guangdong,
the Peoples Republic of China.
The formation, validity, performance and interpretation of this Agreemen
t and resolution of any disputes arising in connection with this Agreement shall
be governed by the laws of the Peoples Republic of China excluding the conflict
of laws principles.
Any dispute or controversy arising between you and Tencent shall first b
e resolved through friendly negotiation. If negotiation fails, you agree that t
he dispute or controversy shall be submitted to the jurisdiction of the competen
t peoples court of the place where this Agreement is signed.
The headings of all terms contained in this Agreement are inserted for c
onvenience only and have no substantial meanings. They may not be taken as a ba
sis for the interpretation of this Agreement.
If any of the terms and conditions contained in this Agreement is held i
nvalid or unenforceable for any reason, the remaining terms shall continue to be
valid and binding on both parties.
Where there are Chinese, English and other language versions of this Agr
eement, the Chinese version shall prevail if there are inconsistencies between t

he different versions.
-- End of Body Text --