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DOUGLAS TROVINGER

516 Sunset Circle, Nashville, TN 37207


(865) 816-7981 doug.trovinger@gmail.com

MARKING AND SALES, CUSTOMER SERVICE & TRAINING PROFESSIONAL


Results-driven professional with advanced level education, professional experience, knowledge and skills in the areas of sales,
customer service, and employee training. Specific experience includes: (1) consistently in the top 10.00% of all sales associates
within the store, district (10-12 stores), and market (20-28 stores); (2) assisting others with coaching training, and
retraining opportunities when applicable; (3) create and suggest unique marketing action plans to promote and increase
sales in various ways, and (4) assist the firms worked on various challenges related with technology. Received numerous
nominations for Employee of the Month and other accolades from management. Additional strengths developed from work
experience and academic endeavors include:

Sales-Driven Professional: Accumulated over $7.80M of sales during the career at Best Buy while meeting and exceeding
defined sales metrics consistently month after month. Also received numerous rewards including cash and merchandise for
superior customer service and contest wins as well as provide strategies to increase sales annually.

Solution-Based Selling Skills: Numerous years of experience providing realistic and applicable solutions to customers
based on their needs as well as others involved. Trained and perfected various selling skills processes to complete a sale in a
sufficient amount of time. Also been praised as a strong closer on sales completed through work history. Application of vast
technology knowledge to come up with innovative and cost-effective solutions to solve current and future opportunities.

Detail-focused: Actively and commonly using multiple screens, programs, and interfaces to meet needs of a customer,
client, faculty member, and/or student. High level of attention to detail as required for work and academic projects
performed in the past and present.

Training Facilitation: Conducted district-wide staff training in different environments ranging from formal classroom,
web-based, and on-the-job training for groups or individuals using interactive and team-based activities.

EDUCATION
Educational Specialist (Ed.S) - Instructional Technology - UNIVERSITY OF TENNESSEE, Knoxville, TN
Minor: Human Resource Management
Masters of Science, Information Systems - MARSHALL UNIVERSITY, Huntington, WV
Elective courses included Project Management & Engineering Economics
Masters of Business Administration - UNIVERSITY OF PHOENIX, Columbus, OH
Nominated for Outstanding Graduate Student of the Year at University of Phoenix Columbus, OH Campus
Bachelors of Science, Business Administration - WEST VIRGINIA UNIVERSITY, Morgantown, WV
Focus on Management Information Systems & Human Resource Management

PROFESSIONAL EXPERIENCE
UNITEDHEALTH GROUP / OPTUM., Franklin, TN
05/2015 Present
Clinical Pharmacy Associate HouseCalls Division
Assist pharmacy department with member contacts (both inbound and outbound) to provide members optimal assistance
with medication needs.
Conduct approximately 130-180 contract attempts a day with about a 9:1 ratio of outbound calls to inbound calls.
Provide knowledge and expertise in customer service to help tweak and streamline processes for greater efficiency in the
firm.
Train existing and new employees on current position and ways to better themselves to the top-level performance levels that
are seen from day-to-day work activities executed at the office.

DOUGLAS TROVINGER - PAGE 2


BEST BUY STORES, INC., Knoxville, TN & Lexington, KY
09/2009 07/2015
Training Coordinator & Sales Consultant Computers & Home Theater
Assisted management team with coming up with various marketing action plans and strategic product bundles to help
increase sales on non-core products through the computer department and other areas of the store.
Assisted customers daily with various computing and technological needs while achieving sales of over $7.80M since the
first day of employment and statistics consistently ranked at the top in the store, market, as well as high Net Promoter Score
(NPS) results on a monthly basis.
Provided customers training and feedback on initiatives they achieved pre-sale and post-sale to achieve predetermined goals
and ensure high levels of customer satisfaction.
Recognized for product knowledge and training ability which led to providing courses to customers and employees on
various product lines and departments within the store including connected solutions (i.e. cable, internet, phone, & home
security).
CHEGG, INC., Lexington, KY
06/2012 03/2015
Independent Contractor Solutions Author Consultant

Assist the firm providing comprehensive solutions in various academic disciplines including business, engineering, management,
mathematics, and statistics.

Compile solutions in a manner which anyone with or without prior knowledge of the subject at hand could solve the problem(s)
reviewed.

Actively participated in their Google+ and LinkedIn group as well as with direct manager for way to improve the position as well
as other avenues of the firm.
UNIVERSITY OF TENNESSEE, Knoxville, TN
08/2008 07/2012
Graduate Research Assistant - Dept. of Instructional Technology
Conducted "hands-on" and classroom training for students, faculty, and staff on various topics related to instructional
technology, website design, multimedia, and statistical analysis.
Assisted with research projects that resulted in several publications and conference appearances.
Organized and developed websites for the department to assist the promotional and informational efforts of the WebIT
Program and the College of Education, Health, and Human Sciences (CEHHS).
TSUBASACON, INC., Huntington, WV
10/2007 1/2012
Marketing Director / Convention Operations Staff
This is a volunteering role for a Japanese anime and culture event that is held annually in the early fall; average of approx. 510 hours per week dedicated to the position.
Actively promote, direct, and develop our Marketing Action Plan to assist in the growth of the convention.
Assisted the convention with creating and a merchandise stand to promote and sell branded items.
Review and recommended additional persons to serve as staff members and committee for future needs as well as train
volunteers within the registration area of the convention in-person.
Organized and hosted monthly meetings to discuss new marketing opportunities and provide progress reports on existing
ones.
DOMINOS PIZZA, Morgantown and Huntington, WV
09/2005-07/2008
Marketing Assistant / Delivery Driver
Draft, update, and formulated a menu & special marketing plan strictly for business customers that was distributed to key
metrics on a weekly basis.
Served as an assistant in maintaining technological equipment (i.e. register system) in the store when available.
Strengthened sales in excess of 20 percent year-over-year two (2) years in a row while at the Huntington, WV store
(2006-2008).