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Information and Communication Technology or ICTs allow users to participate in a rapidly changing
world in which work and other activities are increasingly transformed by access to varied and developing
ICT tools can be used to find, explore, analyze, exchange and present information responsibly and without
discrimination. ICT can be employed to give users quick access to ideas and experiences from a wide range of
people, communities and cultures.
Economic Impacts
In recent decades widespread incorporation of ICTs into many tiers of business, political processes and
eructuring of the global economy. ICTs have increased international interconnectedness and speed up the process
of globalization. They have been ICTs, in conjunction with globalization and the information revolution, have
reshaped the workforce. By increasing the speed of international communication, ICTs have enabled
corporations to outsource jobs, both in the manufacturing as well as white collar sectors. While this lowers
production costs and, as a result, the cost of goods, it has also had fundamental and often detrimental impacts on
labour conditions.
Outsourcing causes geographic fragmentation of commodity chains, in which production of goods
occurs in specialized plants in different locations, often traversing international boundaries. Locations with no or
minimal restrictions on wages, compensation and entitlements for workers therefore become economically
attractive as sites of production. This can lead to the exploitation of workers in developing countries and
undermine the bargaining power of organized labour in developed countries.Outsourcing causes geographic
fragmentation in which production of goods occur in specialist plants, often traversing international boundaries.
Despite the international spread of ICTs, the economic impacts have been geographically uneven. They
have exacerbated pre-existing disparities between developed countries, which can afford to produce and
consume the latest technologies, and developing countries, which cannot. This gap is known as the digital divide
Social Impacts
ICTs have impacted societies on many levels. They have extended the reach of public administration,
leading to a centralization of regional management into urban centres.
They have led to new forms of employment in innovation and production of ICTs and a demand for
highly-skilled specialists. However, ICTs have also enabled professionals in certain industries to be replaced by
unskilled workers, or even made entirely redundant. Proponents of ICTs portray this as a ‘re-skilling’ of the
workforce, while to detractors it is a ‘de-skilling’ process.
The diffusion of ICTs within societies is varied, with some institutions and sections of society having
greater access to ICTs than others. These divisions are reflected in the content of ICTs. For example the English
language, which is understood by only 10% of the worlds population, accounts for approximately 80% of
internet content.
Despite these imbalance in power relations, many social justice movements believe ICTs can be used to
promote equality and empower marginalized groups. These groups advocate ICTs as a means of providing
accessible and affordable information and as a platform for voices that might otherwise go unheard.
Economic development
ICTs have been identified by many international development institutions as a crucial element in
developing the worlds' poorest countries, by integrating them into the global economy and by making global
markets more accessible. The World Bank has collaborated with the International Finance Corporation to
promote access to ICTs, an initiative which it describes as one of its most successful.[11] In 2006 the United
Nations launched an initiative called the Global Alliance for Information and Communication Technologies and