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Test: Core Services Field Delivery Support Consultant Assessment

Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer.
This 54-question assessment test is one of the final components of this Field Delivery Support Consultant guided
learning path. This assessment will allow you to test your knowledge level of the information learned from the
Oracle core services courses. Passing a >80% of this assessment, as well as all other required online assessments
and certification exams from your Field Delivery GLP makes you eligible to become a Field Delivery Support
Consultant.
My Oracle Support Introduction
(Answer all questions in this section)
1. You have a Hardware SI and your dashboard is NOT showing the Assets widget. What
is the first step you should take to resolve this issue?

Mark for Review


(1) Points

Select the "Contact Us" link in My Oracle Support and ask for help
Contact an Oracle colleague and ask for advice
Go to your "My Account" page and confirm if you have access to View Assets for
the designated SI. If your Assets column says 'No Access', you will not be able to
add the Assets widget (*)
Select 'Customize Page' on the My Oracle Support home page and make sure the
Asset widget is displayed on your dashboard
None of the above
You need to have a hardware SI in order to even add the widget (if you have no
access, you would not see this option)
2. As a user of My Oracle Support, you want to get the most value from the customizable
dashboard layout. Which of the following are best practices to customize your layout
and make it work for you? Select all that apply.

Mark for Review


(1) Points

(Choose all correct answers)


Ask your CUA to suggest a layout
Reduce wasted time and frustration by organizing your dashboard to match your
job role and product (*)
Consider modifying your dashboard any time your role changes or you have a new
product interest (*)
Add as many widgets as you can to the dashboard to maximize what you see when
you login
Do not customize what you see in the dashboard. When you first login to My
Oracle Support, you have access to all the recommended widgets by default
This is a key benefit of the My Oracle Support interface. Take the time to organize
the content exactly the way you want to see it and use it. Make it work for you.
3. My Oracle Support has pre-set dashboard configuration options based on role. For
example, I can go to the Customize link and select "Hardware User" to automatically
add the widgets to my dashboard associated with this user type

Mark for Review


(1) Points

True
False (*)
Correct
4. The number of tabs you see in My Oracle Support depends on the Support Identifiers
associated with your account.

Mark for Review

(1) Points
True (*)
False
Incorrect
5. As a customer, you want to stay informed about ALL UPDATES to content related to My
Oracle Support. Which of the following options is the best approach?

Mark for Review


(1) Points

Follow @myoraclesupport on Twitter


Log a non-technical support Service Request and have the Oracle Support team tell
you what is new
View the User Resource Center on your dashboard to see the latest content (mark
it as a favorite) (*)
Subscribe to Hot Topics E-Mail > Articles and Information > Add Search for My
Oracle Support (product), select "Knowledge Articles" and Apply your changes.
None of the above
You can follow us on Twitter or log a non-technical Service Request. However, our
recommended best practice is to view My Oracle Support Resource Center,
available on the dashboard or by searching 'My Oracle Support Resource Center'
Page 1 of 11

Next Summary

Test: Core Services Field Delivery Support Consultant Assessment


Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer.
This 54-question assessment test is one of the final components of this Field Delivery Support Consultant guided
learning path. This assessment will allow you to test your knowledge level of the information learned from the
Oracle core services courses. Passing a >80% of this assessment, as well as all other required online assessments
and certification exams from your Field Delivery GLP makes you eligible to become a Field Delivery Support
Consultant.
My Oracle Support Introduction
(Answer all questions in this section)
6. My CUA is my first point of contact for any access issues I experience with My Oracle
Support

Mark for Review


(1) Points

True (*)
False
Incorrect
7. You would like to locate content about what changed in the LATEST My Oracle
Support release. Which of the following statements best describes the steps you would
follow?
Access 'My Oracle Support Resource Center' and view the Release Notes (*)
Search for 'Release Notes' in the Global Search and go through the different
results.

Mark for Review


(1) Points

Call Oracle and log a Service Request to ask what changes have been made.
Post a question in the 'Using My Oracle Support Community' asking what changes
have been made in the last release
Correct
Knowledge Search and Browse
(Answer all questions in this section)
8. Why would I want to review and update my current settings for Knowledge
Preferences (Settings tab, My Account)?

Mark for Review


(1) Points

Allows you to provide feedback to My Oracle Support on ways to improve the


quality and content of the knowledge base
You can update your knowledge widgets to customize your dashboard
You can make specific choices to customize your search experience with options
like number of search suggestions and default search source (*)
All of the above
None of the above
Incorrect
9. A common problem that Users experience in My Oracle Support when searching: User
enters a key word in the Global Search box and views the results. User cannot find the
right information due to the large volume of content returned with this approach.

Mark for Review


(1) Points

True (*)
False
Correct
10. During the step-by-step flow, My Oracle Support will offer you suggested solutions as
you define your problem. You have the option to 'turn off' these suggested solution
results when you create a Service Request.

Mark for Review


(1) Points

True (*)
False
Correct

Previous

Page 2 of 11

Next Summary

Test: Core Services Field Delivery Support Consultant Assessment


Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer.
This 54-question assessment test is one of the final components of this Field Delivery Support Consultant guided
learning path. This assessment will allow you to test your knowledge level of the information learned from the
Oracle core services courses. Passing a >80% of this assessment, as well as all other required online assessments
and certification exams from your Field Delivery GLP makes you eligible to become a Field Delivery Support
Consultant.

Knowledge Search and Browse


(Answer all questions in this section)
11. What is a Search Helper?

Mark for Review


(1) Points

An option you can select under Knowledge Preferences


Voice-activated help feature that you can turn on in My Oracle Support
A new section in the Service Request process
Some products have created search helpers which allow you to identify where a
product issue is occurring and then recommend documents based on your
selection (*)
Correct
12. You are looking to install the Oracle E-Business Suite (EBS) product range. How would
you find one document that outlines everything you need to know?

Mark for Review


(1) Points

Post a question in the EBS Community asking where you can find a document
with everything you need to know about EBS
Read the documentation on
http://docs.oracle.com/cd/E18442_01/doc.651/e18053/ebs.htm
Search in the Global Search box with the term 'EBS'
Log a Service Request and ask for Oracle Support to send you the information
On the knowledge tab in My Oracle Support: select 'Search and Browse' and
enter Oracle E-Business Suite and access the information center to view all the
available content in one location (*)
The answer is based on the constraint of 'ONE document'; logging an SR or
posting a question is not searching for one document (that are other activities
you can do to find content).
13. What is the best way to find content in My Oracle Support based on product?

Mark for Review


(1) Points

Global Search bar


Use the 'Search & Browse' feature on the Knowledge tab and product-based
information centers (*)
Post a thread in My Oracle Support Community
Check the Certifications tab
Incorrect
Patches and Updates
(Answer all questions in this section)
14. From within My Oracle Support, select the best description of how to download the
latest firmware patch for Netra Blade X3-2B
Patches and Updates > Advanced Search > Enter Netra Blade X3-2B > Select
Release > Add a filter line Add Description is Firmware and view and download
the results. (*)
Log a Service Request in My Oracle Support and ask for a link to the patch to
download it.

Mark for Review


(1) Points

From Global search enter Netra Blade X3-2B and Patch, select enter and from the
results select view the document follow the link to
Oracle.com/technetwork/systems, Find and locate the Netra Blade X3-2B click the
link to download the patch
From the My Oracle Support Community Post a question to ask for the link to
download the latest firmware patch for Netra Blade X3-2B
Correct
15. What are the best ways to download a patch? Please select all answers that apply.

Mark for Review


(1) Points

(Choose all correct answers)


Open a Service Request to ask Oracle Support to download the patch from this
site
From my Patch Search Results > mouse-over the line (not patch number) and
select the download option (*)
Search the knowledge base for an article on patching for your product and click
the download links (*)
A user cannot directly download a patch from this site
From My Patch Search Results > click patch number > Download (*)
It is an option to ask Oracle Support to download a patch, but it is not a
suggested best practice
Test: Core Services Field Delivery Support Consultant Assessment
Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer.
This 54-question assessment test is one of the final components of this Field Delivery Support Consultant guided
learning path. This assessment will allow you to test your knowledge level of the information learned from the
Oracle core services courses. Passing a >80% of this assessment, as well as all other required online assessments
and certification exams from your Field Delivery GLP makes you eligible to become a Field Delivery Support
Consultant.
Patches and Updates
(Answer all questions in this section)
16. You have some questions about a recommended patch set for your products. What is
the best practice for you to ask specific questions and get feedback?

Mark for Review


(1) Points

Use Google to find out what recommended patches are available


Log a Service Request
Create a new thread in the appropriate patching community and discuss with the
members of your community. (*)
Add the 'Recommended Patch Sets' widget to your dashboard
Use the Patch Search region on Patches & Updates tab, Product or Family
(Advanced) search. Select release and type (Patchset) and search. Sort patches
based on date to see the latest displayed first
Correct
17. I can use Patch Plans and Upgrade Plans without having Oracle Configuration Manager
installed.

Mark for Review


(1) Points

True
False (*)
Correct
18. Regardless of your specific Oracle products, the general process to download patches
in My Oracle Support is the same

Mark for Review


(1) Points

True (*)
False
Incorrect
19. A great resource for additional help in My Oracle Support is the 'context-sensitive' help
located in the upper-right. You can view detailed answers to common questions about
topics such as Patching.

Mark for Review


(1) Points

True (*)
False
Incorrect
My Oracle Support Community
(Answer all questions in this section)
20. Which of the following attributes describe the value of My Oracle Support Community?

Mark for Review


(1) Points

Available to users 7x24x365. You can always engage in the global community at
a convenient time in your work day
Each community is staffed with a special set of Oracle support engineers who
engage exclusively with online questions
Leverage the shared experience of your peers and subject-matter experts to
quickly expand your knowledge and awareness
Using communities allows you to bypass the standard Service Request creation
process in My Oracle Support and fast-track your issues
Both 1 and 3 (*)
Correct

Previous

Page 4 of 11

Next Summary

Test: Core Services Field Delivery Support Consultant Assessment


Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer.
This 54-question assessment test is one of the final components of this Field Delivery Support Consultant guided
learning path. This assessment will allow you to test your knowledge level of the information learned from the
Oracle core services courses. Passing a >80% of this assessment, as well as all other required online assessments
and certification exams from your Field Delivery GLP makes you eligible to become a Field Delivery Support
Consultant.

My Oracle Support Community


(Answer all questions in this section)
21. The same Oracle Support Engineers that resolve technical Service Requests also
participate in My Oracle Support Community to share their knowledge and expertise as
part of this trusted community.

Mark for Review


(1) Points

True (*)
False
Correct
22. You want to post a question to a My Oracle Support Community; however, you cannot
see the community you are interested in when you launch My Oracle Support
Community and view the main page. How do you resolve this?

Mark for Review


(1) Points

Ask your Customer User Administrator to grant you access to the community in
question and it will appear the next time you log in
Log a technical Support Request for assistance
Edit your subscriptions to include the desired community (*)
Post your question in the 'Using My Oracle Support' community
The only reason you cannot post to a specific community (topic area) is that you
have not subscribed to it and you have your subscriptions turned on (which
limits the view of available communities to you)
23. You can choose to receive email updates based on my community subscriptions. This
is a great way to stay connected to the latest information being shared in the
community.

Mark for Review


(1) Points

True (*)
False
Correct
24. You recently created a new posting in My Oracle Support Community. When you go
back to view it, you do not see it in the community where you thought you had posted
it. What can you do to locate your posting?

Mark for Review


(1) Points

Your posting was likely deleted by a moderator because it was in the wrong
community and they frequently monitor
Log a Service Request
You can look on the Discussions tab (My Discussions) within My Oracle Support
Community (*)
You can post another new thread and ask the community if they know what
happened to your last posting
None of the above
If a posting is moved its due to the fact it is in the wrong community, the
community administrators move the posting to the correct community to ensure
the SME with the knowledge can answer your posting.
25. You heard about a new community and want to check it out. When you open My
Oracle Support Community, you only see a few options listed in the 'Find a
Community' pane on the left navigation. What do you need to do to access the
complete list of available communities?
Ask your Customer User Administrator (CUA) to change your Community access

Mark for Review


(1) Points

settings under My Account


What you see is being filtered by your subscriptions. Click the 'Subscriptions On'
button on the menu bar to turn off subscriptions (remove content filters within
Communities). You should immediately see the list of options appear. (*)
Go back into the My Oracle Support dashboard and select My Oracle Support
Community again to refresh the view.
Log a non-technical Service Request
None of the above
Correct

Previous

Page 5 of 11

Next Summary

Test: Core Services Field Delivery Support Consultant Assessment


Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer.
This 54-question assessment test is one of the final components of this Field Delivery Support Consultant guided
learning path. This assessment will allow you to test your knowledge level of the information learned from the
Oracle core services courses. Passing a >80% of this assessment, as well as all other required online assessments
and certification exams from your Field Delivery GLP makes you eligible to become a Field Delivery Support
Consultant.
My Oracle Support Community
(Answer all questions in this section)
26. If you have general questions about My Oracle Support and have not found answers in
the help menu or in the knowledge base, a best practice is to post your question to
'Using My Oracle Support' Community.

Mark for Review


(1) Points

True (*)
False
Correct
Using Support Best Practices for Hardware & Software
(Answer all questions in this section)
27. Oracle Enterprise Manager Harvest Job is a collection tool that gathers information
about your Oracle set-ups, configuration, and OS. You can automate this information
transfer with Oracle

Mark for Review


(1) Points

True (*)
False
Correct
28. The output of Oracle Configuration Manager (OCM) will list out the required firmware
for your Oracle Systems products
True
False (*)

Mark for Review


(1) Points

Correct
29. How is this type of collected data valuable to you?

Mark for Review


(1) Points

It provides specific patching recommendations


The data collected provides an understanding of the configuration of Oracle
software, revision levels, and the operating system and patching levels (*)
The data helps to determine how often you log Service Requests
The data links to certification information on the Certifications tab for operating
systems
None of the above
Correct
30. If a customer or partner has a Hardware Support Identifier (SI), what permissions do
general My Oracle Support Users need to view Assets in My Oracle Support?

Mark for Review


(1) Points

SR Create & Update


None, it is available to all users
Asset-View access level (*)
CUA Access level
Correct

Previous

Page 6 of 11

Next Summary

Test: Core Services Field Delivery Support Consultant Assessment


Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer.
This 54-question assessment test is one of the final components of this Field Delivery Support Consultant guided
learning path. This assessment will allow you to test your knowledge level of the information learned from the
Oracle core services courses. Passing a >80% of this assessment, as well as all other required online assessments
and certification exams from your Field Delivery GLP makes you eligible to become a Field Delivery Support
Consultant.
Using Support Best Practices for Hardware & Software
(Answer all questions in this section)
31. From a hardware perspective, what are the benefits of downloading Oracle Services
Tools Bundle and enabling Auto Service Request (ASR)?
Prevent known issues
Automatically log Service Requests
Create a fully qualified Service Request
All of the above (*)
None of the above

Mark for Review


(1) Points

Correct
32. What is the best definition of a Fully Qualified Service Request?

Mark for Review


(1) Points

A Service Request that provides just a few facts to get Oracle Support engaged
A Service Request must have attached log files to be Fully Qualified
Only Service Requests created by ASR are considered fully qualified
A Service Request logged by your CUA
A Service Request that has all the information included in the fields as well as
appropriate diagnostic output attached so that the Oracle Support Engineer can
immediately get started (*)
Correct
Oracle Support Policies
(Answer all questions in this section)
33. What is the best approach to resolve the issue of not being able to download a specific
patch for a Product (after the Support Date has passed).

Mark for Review


(1) Points

Contact your Oracle Sales representative and purchase Extended Software


support for your product that needs patching (*)
Contact your Oracle Sales representative and ask them to call Oracle Support and
send you the patch
Google to see if the patch is available somewhere on the Internet
Log a Service Request and ask Oracle to send it to you
All of these answers are possible reactions to not being able to download a
patch. The most correct answer is C as the product has passed its supported end
date.
34. What are the best methods to stay informed about the latest information on Oracle
Technical Support policies?

Mark for Review


(1) Points

(Choose all correct answers)


Search technical support on oracle.com and review the posted policy PDFs often
(*)
Download the Oracle Technical Support Policies and use these as your reference
guide
Search in My Oracle Support for 'Technical Support Polices' (*)
Log a Service Request and ask Support to provide information about support
policies
All of the answers are possible options to stay informed about the Oracle
Technical Support Policies; however, the best methods are 1 and 3.
35. What is the recommended way to locate content about the End Date of support for a
product? Select all that apply.
(Choose all correct answers)
Log a Service Request and request information about support dates

Mark for Review


(1) Points

Access oracle.com and review the support PDF and search for support dates (*)
Call your Oracle Sales or Account Representative
Use the Certifications tab and review the support-specific content (*)
All of the answers are correct to some degree; however, the question is asking
for the recommended way. As outlined in the videos, the recommended way is
to use the Certifications tab or access the content on oracle.com and view the
support PDFs for the latest content.

Previous

Page 7 of 11

Next Summary

Test: Core Services Field Delivery Support Consultant Assessment


Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer.
This 54-question assessment test is one of the final components of this Field Delivery Support Consultant guided
learning path. This assessment will allow you to test your knowledge level of the information learned from the
Oracle core services courses. Passing a >80% of this assessment, as well as all other required online assessments
and certification exams from your Field Delivery GLP makes you eligible to become a Field Delivery Support
Consultant.
Oracle Support Policies
(Answer all questions in this section)
36. What items are covered by your Premier Support Policy? Select all that apply.

Mark for Review


(1) Points

(Choose all correct answers)


Access to Oracle Engineers to perform mapping business requirements to product
functionality
Access to Oracle Product knowledge and Oracle Product bug fixes (*)
Access to Oracle Support Engineers to de-code customized code and undertake
script development
Access to new functionality included in Oracle Patches and Upgrades (*)
Access to My Oracle Support Community (*)
Correct
ESD
(Answer all questions in this section)
37. Which of the following descriptions best defines ESD?

The sudden transfer, or discharge, of electricity from one object to another. (*)
Damage to system components due to the use of an incorrect power supply
The ability of a part to withstand a static charge without failure.
The failure of an item that would result in failure of the system.

Mark for Review


(1) Points

Correct
38. Which of the following is NOT one of the rules for preventing ESD damage?

Mark for Review


(1) Points

Handle electronic components only when you are properly grounded


Make sure your grounding straps are not in contact with your skin. (*)
Store and transport ESD-sensitive items in static-shielding containers
Keep items away from electronic components
Correct
39. Low humidity environments reduce the voltage generated from friction and moving,

Mark for Review


(1) Points

True
False (*)
Correct
40. The leading cause of semiconductor failure is due to?

Mark for Review


(1) Points

Incorrect power supply used with the system


Damage during shipments
Electrostatic discharge (*)
The increased use of 45nm technology in manufacturing semiconductors
Correct

Previous

Page 8 of 11

Next Summary

Test: Core Services Field Delivery Support Consultant Assessment


Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer.
This 54-question assessment test is one of the final components of this Field Delivery Support Consultant guided
learning path. This assessment will allow you to test your knowledge level of the information learned from the
Oracle core services courses. Passing a >80% of this assessment, as well as all other required online assessments
and certification exams from your Field Delivery GLP makes you eligible to become a Field Delivery Support
Consultant.
ESD
(Answer all questions in this section)
41. Why are ESD "soft failures" the most serious type of failures?

Mark for Review


(1) Points

They represent 60% of failures


The damage is immediate and easily detected
They represent 40% of all failures
The damage is not immediately noticed or detected (*)
Correct
42. Which items generate static electricity?

Mark for Review


(1) Points

Work surfaces
Clothing
People
All of the above (*)
Correct
43. Standing up can generate up to 1,400 volts.

Mark for Review


(1) Points

True (*)
False
Correct
44. What is the difference between a soft failure and a hard failure?

Mark for Review


(1) Points

Soft failures are easily detected and rapidly fixed. Hard failures are difficult to
identify and fix.
Soft failures weaken components and is difficult to detect. Hard failures are easy
to identify and trace back to ESD. (*)
Soft failures occurs in the software. Hard failures occurs in the hardware.
Hard failures represent 80% of all failures
Correct
ASR
(Answer all questions in this section)
45. For which of the following event types does ASR create Service Requests?

(Choose all correct answers)


File system full
Firmware needs to be updated
Power supply faults (*)
OS crash

Mark for Review


(1) Points

Fan failures (*)


Incorrect.

Previous

Page 9 of 11

Next Summary

Test: Core Services Field Delivery Support Consultant Assessment


Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer.
This 54-question assessment test is one of the final components of this Field Delivery Support Consultant guided
learning path. This assessment will allow you to test your knowledge level of the information learned from the
Oracle core services courses. Passing a >80% of this assessment, as well as all other required online assessments
and certification exams from your Field Delivery GLP makes you eligible to become a Field Delivery Support
Consultant.
ASR
(Answer all questions in this section)
46. For assets managed by Oracle Service Delivery Partners:How can a team be notified
when ASR creates Draft Service Requests?

Mark for Review


(1) Points

Create a My Oracle Support user as the email list. Then, assign this user as the
Contact for the ASR asset.
Use My Oracle Support to enter one or more email lists in the "Distribution Email
List" field for the managed assets. (*)
Open an Oracle Service Request and ask for assistance.
Correct
47. For assets managed by Oracle Service Delivery Partners:What My Oracle Support
Privileges are needed to manage ASR assets? (Activate, Add Contact, etc.)

Mark for Review


(1) Points

Create Service Request privilege on the end-customer Support Identifer


Administrator privilege on the Partner Support Identifier (*)
View Asset privilege on the end-customer Support Identifier
Incorrect.
48. For assets managed by Oracle Service Delivery Partners:True or False: After receiving
an ASR notification email that indicates that a draft Service Request has been created,
the Partner must immediately use My Oracle Support to promote the Draft Service
Request to a Technical Service Request.

Mark for Review


(1) Points

True
False (*)
Incorrect. The Partner should only promote the Draft Service Request if they
need Oracle Support assistance to resolve the problem.
49. Oracle customers can ony install one ASR Manager per Oracle Support Identifier.

Mark for Review


(1) Points

True
False (*)
Incorrect. Customers can install multiple ASR Managers to meet their
organization's needs.
50. For assets managed by Oracle Service Delivery Partners:Who can be a Contact for a
Partner-managed ASR asset?

Mark for Review


(1) Points

Oracle Field Engineer


My Oracle Support user with Create Service Request privilege on the endcustomer Support Identifier
My Oracle Support user with "Create Service Request" and "View Asset" privileges
on the Partner Support Identifer (*)
Correct

Previous

Page 10 of 11

Next Summary

Test: Core Services Field Delivery Support Consultant Assessment


Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer.
This 54-question assessment test is one of the final components of this Field Delivery Support Consultant guided
learning path. This assessment will allow you to test your knowledge level of the information learned from the
Oracle core services courses. Passing a >80% of this assessment, as well as all other required online assessments
and certification exams from your Field Delivery GLP makes you eligible to become a Field Delivery Support
Consultant.
ASR
(Answer all questions in this section)
51. For assets managed by Oracle Service Delivery Partners:What kind of Service Request
does ASR create when faults are detected on Partner-managed ASR Assets?

Mark for Review


(1) Points

On-Demand Service Request


Draft Service Request (*)
Technical Service Request
Correct
52. The ASR Manager uses a two-way encrypted connection to Oracle.

Mark for Review


(1) Points

True
False (*)
Incorrect. The ASR Manager is one-way -- outbound-only to Oracle.
53. For assets managed by Oracle Service Delivery Partners:Who is responsible for
approving ASR pending activations in My Oracle Support?

Mark for Review

(1) Points
Oracle Field Engineer
Customer
Oracle Service Deliver Partner (*)
Correct
54. A pre-requisite for activting ASR for an asset is providing a Contact name in My Oracle
Support. Which Support Identifier privileges are required for the My Oracle Support
user selected as a Contact?

Mark for Review


(1) Points

(Choose all correct answers)


Create Service Request (*)
Administrator
View Asset (*)
Incorrect.

Previous

Page 11 of 11

Summary

Test: Core Services Field Delivery Support Consultant Assessment


Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer.

This 54-question assessment test is one of the final components of this Field Delivery Support Consultant guided
learning path. This assessment will allow you to test your knowledge level of the information learned from the
Oracle core services courses. Passing a >80% of this assessment, as well as all other required online assessments
and certification exams from your Field Delivery GLP makes you eligible to become a Field Delivery Support
Consultant.

Knowledge Search and Browse


(Answer all questions in this section)

11. What option(s) are available to filter search results in My Oracle Support? Select all
that apply.

(Choose all correct answers)

Mark for Review


(1) Points

PowerView (*)
Knowledge filter
Browse and Search option
Refinements (*)

Correct

12. PowerView is a type of search that you can use in place of Global Search

Mark for Review


(1) Points

True
False (*)

Correct

13. What is a Search Helper?

Mark for Review


(1) Points

A new section in the Service Request process


An option you can select under Knowledge Preferences
Voice-activated help feature that you can turn on in My Oracle Support
Some products have created search helpers which allow you to identify where a
product issue is occurring and then recommend documents based on your
selection (*)

Correct

Patches and Updates


(Answer all questions in this section)

14. From within My Oracle Support, select the best description of how to download the
latest firmware patch for Netra Blade X3-2B

Mark for Review


(1) Points

From Global search enter Netra Blade X3-2B and Patch, select enter and from the
results select view the document follow the link to
Oracle.com/technetwork/systems, Find and locate the Netra Blade X3-2B click the
link to download the patch
Patches and Updates > Advanced Search > Enter Netra Blade X3-2B > Select
Release > Add a filter line Add Description is Firmware and view and download
the results. (*)
From the My Oracle Support Community Post a question to ask for the link to
download the latest firmware patch for Netra Blade X3-2B
Log a Service Request in My Oracle Support and ask for a link to the patch to
download it.

Correct

15. What is a Patch Advisor?

Mark for Review


(1) Points

A type of Lifecycle Advisor in My Oracle Support that co-locates patching


information in areas such as Upgrade Advisors and Patching & Maintenance
Advisors (*)
The Patch Advisor is the Readme file included with all Patches that provide
specific install information
A specific patch search in My Oracle Support that only focuses on patch
information
A tool that you can download that will analyze the patches on your system to
confirm you are on the latest patch set
None of the above

Correct

Previous Page 3 of 11 Next Summary

Test: Core Services Field Delivery Support Consultant Assessment


Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer.

This 54-question assessment test is one of the final components of this Field Delivery Support Consultant guided
learning path. This assessment will allow you to test your knowledge level of the information learned from the
Oracle core services courses. Passing a >80% of this assessment, as well as all other required online assessments
and certification exams from your Field Delivery GLP makes you eligible to become a Field Delivery Support
Consultant.

Patches and Updates


(Answer all questions in this section)

16. Regardless of your specific Oracle products, the general process to download patches
in My Oracle Support is the same

Mark for Review


(1) Points

True (*)
False

Correct

17. I am looking to download the JD Edwards EnterpriseOne 9.1 patch. What is the most
correct method to do this?

Select Patches and Updates Tab > Quick Links JD Edwards > search for JD
Edwards EnterpriseOne > Release is 9.1, agree to license and select search (*)

Mark for Review


(1) Points

Select Patches and Updates Tab > Advanced Search > Search for JD Edwards
EnterpriseOne > Release is 9.1 and select search
Select Patches and Updates Tab > Patch Plan > select my configuration > select
the release 9.1 > Select Analysis > download the patches after I read any
message displayed.
Log a Service Request with Oracle Support and ask for the Support Engineer to
send me the required patches.

Correct

18. I can use Patch Plans and Upgrade Plans without having Oracle Configuration Manager
installed.

Mark for Review


(1) Points

True
False (*)

Correct

19. What products can use patch plans? Identify an answer within My Oracle Support with
the best description.

Database, Fusion Middleware, and Enterprise Manager (*)


Only products which have collector installed and configuration is being sent to
Oracle
You set this preference in My Account to identify patch plans you want to use
Database, Fusion Applications, Fusion Middleware and Cloud
All Oracle Products

Incorrect

Mark for Review


(1) Points

My Oracle Support Community


(Answer all questions in this section)

20. What is a typical consequence of posting a product-specific question into the 'Using My
Oracle Support' Community?

Mark for Review


(1) Points

A moderator for the community will directly email you to request that you remove
this question
The question will trigger an automatic email that alerts you to ask the question in
a different community
The moderator for the community will see that the question is not in the right
community and will attempt to find the right community for your question. This
impacts the time to resolution of your question (*)
None of the above

Correct

Previous Page 4 of 11 Next Summary

Test: Core Services Field Delivery Support Consultant Assessment


Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer.

This 54-question assessment test is one of the final components of this Field Delivery Support Consultant guided
learning path. This assessment will allow you to test your knowledge level of the information learned from the
Oracle core services courses. Passing a >80% of this assessment, as well as all other required online assessments
and certification exams from your Field Delivery GLP makes you eligible to become a Field Delivery Support
Consultant.

ASR

(Answer all questions in this section)

51. The ASR Manager uses a two-way encrypted connection to Oracle.

Mark for Review


(1) Points

True
False (*)

Correct

52. Which of the follow data does ASR send to Oracle?

Mark for Review


(1) Points

(Choose all correct answers)

fault event code (*)


serial number (*)
hostname (*)
IP address

Incorrect.

53. For assets managed by Oracle Service Delivery Partners:How can a team be notified
when ASR creates Draft Service Requests?

Open an Oracle Service Request and ask for assistance.


Use My Oracle Support to enter one or more email lists in the "Distribution Email
List" field for the managed assets. (*)

Mark for Review


(1) Points

Create a My Oracle Support user as the email list. Then, assign this user as the
Contact for the ASR asset.

Correct

54. For which of the following event types does ASR create Service Requests?

Mark for Review


(1) Points

(Choose all correct answers)

Firmware needs to be updated


Power supply faults (*)
File system full
OS crash
Fan failures (*)

Incorrect.

Previous Page 11 of 11 Summary