Project of Production and Operations Management Topic - ISO 9000

Submitted to: by:
Ms Habiba Abbasi no.7 Abhishek Hasiza
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Ankush Bhatia Ankush Soni Ayush Bhalla Divybhan Singh Mohit Khandelwal

Table Contents


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2. Intoduction to ISO 9000 • Overview • Quality Management System Priciples • • Why use ISO 9000? Scope

• Rationale For QMS • Requirement of QMS 7 8 10

3. Company overview 4. ISO implementation in Samsung 5. References

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With great pleasure and profound privilege, We express our gratitude and indebtedness along with sincere thanks to Ms Habiba Abbasi for giving us the opportunity to work on this project. We would also like to pay gratitude to our Project guide, Anurag Sharma (Senior software Engineer) and Soumya Samant (Senior Software Engineer) Samsung Electronics , who has been a sincere advisor and inspiring force behind this project. This Project would not have been a success without the help of our group members.

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Introduction to ISO 9000
The ISO 9000 standard was developed to assist organizations, of all types and sizes, to implement and operate effective quality management systems. ISO 9000 describes fundamentals of quality management systems and specifies the terminology for quality management systems. ISO 9000 created by the International Organization for Standardization International standardization began with the International Electrotechnical Commission (IEC) in 1906. This led to the development of the International Federation of National Standardizing Associations (ISA) in 1926. ISO 9000 was conceived in 1987, updated in 1994, and again in 2000.

Quality Management System (QMS) Principles
To lead and operate an organization successfully, it is necessary to direct and control it in a systematic and transparent manner. There are 8 quality management

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principles that can be used by top management in order to lead the organization towards improved performance: • Customer focus • Leadership • Involvement of people • Process approach • System approach to management • Continual improvement • Factual approach to decision making • Mutually beneficial supplier relationships These 8 principles form the basis for the quality management system standards within the ISO9000 Standards.

Why use ISO 9000 ?
Working for a company that does not have a formalized method of management 1.Creates a chaotic working environment • Time, money, and work hours go into wasteful utilization • Higher likelihood of errors and faults appearing in a product 2. Provides a highly organized structure of operation • An extensive documentation of processes • Clearly defined responsibilities 3. Offers a competitive edge for companies • Companies with ISO certification are preferred over ones that are not • Sometimes is the main determinant for clients 4. Required for mere survival • Clients may require that companies convert to ISO 9000 or lose their business • Better to get certified before being forced to 5. Customer satisfaction • A more organized procedure adapts to last minute changes better • Confidence and trust is fostered with client • Good relationship built with client means increased business with referred customers as well as returning ones
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The International Standard describes fundamentals of quality management systems, Which form the subject of the ISO 9000 family, and defines related terms. This International Standard is applicable to the following: a) Organizations seeking advantage through the implementation of a quality management system b) Organizations seeking confidence from their suppliers that their product requirements will be satisfied c) Users of the products20000 Introduction Toolkit d) Those concerned with a mutual understanding of the terminology used in quality Management (e.g. suppliers, customers, regulators); e) Those internal or external to the organization who give advice or training on the Quality management system appropriate to that organization; f) Developers of related standards.

Rationale for QMS
Quality management systems (QMS) can assist organizations in enhancing customer Satisfaction. Customers require products with characteristics that satisfy their needs and Expectations. These needs and expectations are expressed in product specifications and collectively referred to as customer requirements. Customer requirements may be specified contractually by the customer of may be determined by the organization itself. In either case, the customer ultimately determines the acceptability of the product. Because customer needs and expectations are changing, and because of competitive pressures and technical advances, organizations are driven to improve continually their products and processes. The quality management system approach encourages organizations to analyze customer requirements, define the processes that contribute to the achievement of a product which is acceptable to the customer, and keep these processes under control. A quality management system can provide the framework for continual improvement to increase the probability of enhancing customer satisfaction and the satisfaction of other interested parties. It provides confidence to the organization

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and its customers that it is able to provide products that consistently fulfill requirements.

Requirements for QMS
The ISO 9000 Standards distinguishes between requirements for quality management systems and requirements for products. Requirements for products can be specified by customers or by the organization in anticipation of customer requirements, or by regulation. The requirements for products and in some cases associated processes can be contained in, for example, technical specifications, product standards, process standards, contractual agreements and regulatory requirements.

Samsung Overview
Founder :- Byung-Chull Lee Chairman & CEO :- Kun-Hee Lee Vice Chairman:- Jong-Yong Yun On March 1, 1938, founding chairman Byung-Chull Lee started a business in Taegu, Korea with 30,000 won. At first, Mr. Lee's little business was primarily in trade export, selling dried Korean fish, vegetables, and fruit to Manchuria and Beijing. But in just over a decade, SAMSUNG - meaning literally "three stars" in Korean - would have its own flour mills and confectionery machines, its own manufacturing and sales operations, and ultimately become the roots of the modern global corporation that still bears the same name today. Samsung India is the hub for Samsung's South West Asia Regional operations. The South West Asia Headquarters, under the leadership of Mr. J S Shin, President & CEO, looks after the Samsung business in Nepal, Sri Lanka, Bangladesh, Maldives and Bhutan besides India. Samsung India which commenced

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its operations in India in December 1995 enjoys a sales turnover of over US$ 1Bn in just a decade of operations in the country. Headquartered in New Delhi, Samsung India has widespread network of sales offices all over the country. The Samsung manufacturing complex housing manufacturing facilities for Colour Televisions, Mobile phones, Refrigerators and Washing Machines are located at Noida, near Delhi. Samsung 'Made in India' products like Colour Televisions, Mobile phones and Refrigerators are being exported to Middle East, CIS and SAARC countries from its Noida manufacturing complex. In November 2007, Samsung commenced the manufacture of Colour televisions and LCD televisions at its state–of-the-art manufacturing facility at Sriperumbudur, Tamil Nadu. The Company is also manufacturing fully automatic front loading washing machines at its Sriperumbudur facility. Samsung's businesses harness the power of the digital revolution to create ground-breaking products and services that take consumers and businesses beyond imagination.

Samsung Semiconductor, Inc., the world's leader in advanced semiconductor memory technology, today announced that it has received QS9000 certification for its memory and system LSI (large-scale integration) facilities from the BSI Inspectorate (British Standards Institute). This certification is essential in the automotive industry and is strictly adhered to by the automotive top three: Ford, Chrysler and General Motors. QS9000 certification is a superset of ISO9001 specifically tailored to the automotive industry, setting the standards for the design, development, production, delivery, installation, maintenance and reliability of products and services. The purpose of Samsung's QS9000 certification is to empower the company to prevent defects, maintain quality and to promote continuous enhancement of its semiconductor components used in automotive applications. With QS9000 certification, Samsung is now able to meet the growing needs of the automotive industry with quality-guaranteed semiconductor devices. The company expects a rapid sales increase in memory and system LSI devices. This is due to the growing number of networked electronics systems being incorporated into nextgeneration motor vehicles. Applications range from engine control, anti-lock

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brakes, instrumentation, through global positioning systems. All these systems contain a host of semiconductors. The QS9000 certification was awarded to Samsung during a recent ceremony at the corporate marketing office in Seoul, Korea. Samsung Electronics Memory Division President, Hwang Chang-Gyu, received the award on behalf of the company. Samsung has lead the industry in quality management system standards for the semiconductor industry since 1993 when the company first received ISO9001 certification of its plants in Korea. To date, Samsung continues to satisfy consumer requirements through its broad range of quality management system achievements: ISO9000, TL9000 and QS9000. The company's focus is to provide the industry's most complete portfolio of zero-defect semiconductor components. According to industry analyst firm, Dataquest, the demand for semiconductors utilized in automotive applications is forecast to grow 10 to 15 percent annually. Samsung plans to continue its leadership role in this market sector by offering an extensive portfolio of DRAM, SRAM and Flash memory components and LCD displays. Samsung's Quality Certificate Milestones: -- 1993 -- 1995 -- 1999 -- 1999 -- 2001 Receives ISO9001 for semiconductor plants in Korea Receives ISO9001 for TFT-LCD plants Receives ISO 9002 for semiconductor plants in Austin, Texas; and Suzhou, China Receives QS9000 for System LSI plant in Korea Receives TL9000 certification of all semiconductor and TFT LCD plants in Korea

-- 2002 Receives QS9000 certification for memory business, assembly and test plants in Korea About Samsung Semiconductor, Inc. Samsung Semiconductor, Inc. is a wholly owned US subsidiary of Samsung Electronics Co., Ltd. Headquartered in Seoul, Korea, Samsung Electronics is a
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mainstay of the global electronics industry. It is the world's leader in DRAM memory, SRAM memory, and TFT-LCD display products for industrial, mobile and desktop computing applications. Samsung Electronics is one of the world's largest semiconductor companies overall with a full line of semiconductor products including Flash memory, microprocessor and custom ASIC components.


2. Samsung India , Noida
3. 4. 5.

6. Refence Cards: Anurag Sharma (Senior Software Engineer) Soumya Samant (Senior Software Engineer)

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