Rafed M.

Aljoboury
1929 Cramers Lane APT 4
Easton, PA 18045

+1313-999-4448
rafed.j@gmail.com

Summary

Dedicated professional with great problem solving and analytical skills; seeking a Technical Support Specialist/Help Desk
or Network Administrator position with skills in computer hardware, Windows/UNIX platforms, networking, BlackBerry
PDA devices, and extensive experience in the wireless telecommunication technologies, in an organization that can utilize
my skills with an opportunity for advancement.

Accomplishments

™ Completed courses in System/Network Administration

™ Highly skilled in Microsoft OS's (2000, XP, Vista) and MS Office product 2003/2007
™ Theoretical experience in server platforms (MS Windows, UNIX)
™ Web Development HTML/XHTML/CSS
™ Skilled in troubleshoot, diagnose, and repair computer hardware
™ Network+ CompTIA certified technician and talented in configuring and diagnose network components
™ Knowledgeable in UNIX/LINUX shell command line and certified UNIX Network Administrator
™ Successfully finished courses in MS Visual Basic and Java NetBeans
™ Certified BlackBerry PDA Enterprise Service technician
™ Extensive experience in telecommunication technologies GSM/EDGE/3G
™ Skilled at organizing complex projects, defining project priorities, and delegating tasks
™ Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote success
™ Excellent communication, interpersonal and organizational skills
™ Demonstrated record of high performance standards, including attention to schedules, deadlines, budgets and quality
work
™ Demonstrated accuracy, attention to detail and ability to work well in team environment

Employment

T-Mobile USA Inc. Allentown, PA

Tier III PDA Support Rep. 11/13/2006 to 10/01/2009
™ Executed daily operations of answering inbound calls to provide support for PDA devices
™ Authored technical solutions for device and/or network issues
™ Read technical manuals for users, and conducted computer diagnostics to investigate and resolve technical problems
™ Conducted a study and tracked specific patterns that caused some technical difficulties
™ Prepared evaluations of hardware, and recommended improvements and upgrades
™ Provided support for voice and data service using UMA (Unlicensed Mobile Access) that involved diagnosing and
troubleshooting wireless routers and PDAs
™ Diagnosed and resolved Internet and email service on UMTS and EDGE network

NECC Telecom Inc. Troy, MI

Tech Support Rep. 09/01/2005 to 10/30/2006
™ Executed daily operations of answering inbound calls in a call center
™ Performed diagnostics and troubleshooting mobile devices issues that involve equipments and/or network
Rafed M. Aljoboury Page 2

Opportunity One Westland, MI

Dealer Manager February, 2001 to August, 2005
™ Demonstrated a product called "Rainbow" which is air purifier and vacuum at customer's homes
™ Educated customers about the benefits of having the product
™ Provided detailed instructions about how to operate the machine
™ Ranked as the top sales associate in the State of Michigan for four months consecutively

Education

Colorado Technical University Online Colorado Springs, CO

Perusing BS in IT 2009
™ Significant courses included: Web Portfolio Publishing, Fundamentals of Operating Systems, Problem Solving
Concepts with Programming, Operating Systems and Practical Networking, Spreadsheet Applications, UNIX
Fundamentals, Network and Systems Administration, Introduction to Object-Oriented Programming I, Systems
Administration
™ Maintaining a 3.77 grade point average out of 4.0, and earned 66 credit hours
™ On Dean's List for 8 consecutive semesters

Languages:

Arabic I speak, read, and write Arabic as my native language.

Awards

Received many customer commendations for excellence in customer service and extensive knowledge that led to resolve
complex technical problems in timely manner. In addition, received excellence awards and kudos for actively contributed
in providing creative solutions and suggestions for my former employer T-Mobile USA.

License

™ UNIX Network Administration issued by Colorado Technical University Online on August, 2009
™ CompTIA Network+ Fundamentals issued by Colorado Technical University Online on August, 2009
™ BlackBerry Certified Support Associate T2 v4.0+BIS in Jan, 2007
™ BlackBerry Certified Support Associate T2 v4.1+BIS in Jan, 2007
™ CompTIA A+ Core Hardware Certificate on Jul, 21st, 2006

Affiliations

A member of IEEE since 12/2007, actively researching and acquiring knowledge about new computer technologies and
standards.