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Lean Six Sigma

Green Belt Training Programme

Assignment
Prepared by
Kakde Sumedh Kamalakar

2014PGP151

Six Sigma Introduction (Learnings)


1. Six Sigma is a data driven and disciplined methodology which
includes streamlining operations, improving quality and eliminating
defects in every organization-wide process, to increase customer
satisfaction and profitability.
2. Six Sigma Working: At the beginning, the business problem is
defined. Then root causes for the business problem are identified
which are then converted into statistical problems using Hypothesis
testing methods. Solutions to these causes are studied and an
optimal value for each solution is identified. Then this solution is
converted practical business solution.
3. Six Sigma focuses the Causes and NOT the Results. Hence there is a
paradigm shift from conventional thinking of speed and cost is
responsible for quality to new thinking of quality in turns responsible
for speed and cost.
4. Six Sigma follows following phases
o For Old Process
Define: Define the problem and what is required to
satisfy your customer.
Measure: Map the current process to collect data.
Analyse: Investigate and identify what causes the
problem.
Improve: Implement a fix that will solve the problem.
Control: Sustain the improved results.
o For New Process
Define: Define the project goals and customer (internal
and external) deliverables
Measure: Measure and determine customer needs and
specifications
Analyse: Analyse the process options to meet the
customer needs
Design: Design (detailed) the process to meet the
customer needs
Verify: Verify the design performance and ability to meet
customer needs
5. Components of Six Sigma are Customer, Process, and Employees.
Six Sigma is dedicated to 'Customer focus'. And it should be applied
only if the problem is chronic and painful.

Define Phase
Activity
Determine Project
CTQ

Validate/ Develop
Project Charter

Mapping the process

Technique and Tools


Translate Specific
Needs (VOC) into
CTQ Use Affinity
Diagram
Prioritize CTQ
Use KANO Model
Business Case
Problem
Statement
Goal Statement
Project Scope
Use In-frame/Outframe
Milestone/Project
Plan
Roles and
Responsibilities
Use G.R.P.I.
Identify and map
the process
SIPOC Model

Output
Project CTQs
identified
Goal Statement

Technique and Tools


Measures
CTQ Prioritization
Fishbone Diagram
Sampling
Measurement
System
Analysis/Gage
R&R
MSA
GD, Interview,
Focus GD, Survey
etc.
VOC gathering
Display and
describe variation
Run chart, Bar

Output
Selected project
Measure cause
and root cause
Data Collection
Plan
Measurement of
efficiency
MSA results

Project Charter

Process Map
SIPOC

Measure Phase
Activity
Select the Project

Create Data
Collection Plan &
Validate the
Measurement System

Collect the Data

Data and
Information
Data Plots

chart, Normal
curve
Determine Process
Capability and Sigma
Baseline

Benchmarking

Baseline