Post-Conference 2010 Workshops

Workshop One: The Gurteen Knowledge Café Masterclass Speaker: David Gurteen Time: 9.30 to 13.00, 31 March, 2010 Place: Room Y415, The Hong Kong Polytechnic University
A half-day masterclass designed to help you: • Understand the importance of conversation in your business • Design and run Knowledge Cafés • Use Knowledge Cafés to solve specific business problems and challenges • Create opportunities in your organization for creative conversation Knowledge Sharing is a key issue for Knowledge Management and for organisational success. But real Knowledge Sharing requires an open mindset and continues to be a challenge for many organisations. In fact, it can be difficult to get people to talk openly to one another other about their specific corporate interests, opportunities and responsibilities. One way of energising an organisation to achieve real Knowledge Sharing benefits is the use of Knowledge Cafés. A Knowledge Café is an effective vehicle for opening up conversations and discussions that lead to sharing. One way of thinking of the Knowledge Café is as a tool that is used to share tacit knowledge. It can be used within teams or Communities of Practice to question entrenched assumptions, to help facilitate learning from others and gain a deeper collective understanding of a subject – through conversation. It is not just about talking and networking though these are secondary benefits but allowing people to engage each other in ‘dialogue’ with the aim of learning from each other rather than entering into unproductive debate and attempting to impose their views on the other which invariably end in failure and frustration.

Workshop Two: Design Thinking And Knowledge Management: A New Approach Speakers: Kim Sbarcea and Rui Martins Time: 9.30 to 13.00, 31 March, 2010 Place: Room Y407, The Hong Kong Polytechnic University
This half-day workshop is designed to introduce participants to Design Thinking and how it can be used to design a knowledge management initiative. This workshop will cover; • What is Design Thinking • The importance of Design Thinking to business • Introduction to a Design Thinking methodology • Impact of Design Thinking on knowledge management • Using a Design Thinking methodology to design a KM initiative Participants will emerge from this workshop with a better understanding of design thinking and how it can be applied not only to knowledge management but problem solving and business innovation.

Workshop Three: Effective facilitation for knowledge communities Speaker: Kim Sbarcea Time: 14.00 to 17.30 31 March, 2010 Place: Room Y407, Hong Kong PolyU Effective facilitation for knowledge communities Facilitation skills are in great demand as organisations become increasingly knowledge-focused. Good facilitation empowers a group, team or community. Masterful facilitation can draw out different points of view, surface ideas and knowledge, elicit stories and encourage people to contribute and participate. If you are working with online or face-to-face knowledge communities, your facilitation style can make a difference. In this half-day workshop, you will be introduced to a proven facilitation style that can influence collaboration and help to make better connections between people. Topics covered will be: • golden rules of facilitation • identifying the similarities and differences of facilitating online interactions and offline • designing ‘space’ • understanding your personal style of facilitation • facilitating online interactions: the design process • graphic facilitation Attendees will emerge from the workshop equipped with a facilitation method that can be immediately applied to their work with knowledge communities. Post-Conference 2010 Worshops Registration Form Please return the registration form to Miss Tiffany Ho by fax at 2334-2441 or by email to sinyi.ho@inet.polyu.edu.hk Enquiries can be made at 3400 3158 Name: Organisation: Address: Phone: Email: Full Fee Member of HKKMS or KMRC Position:

Fax: Fee (HK$) $600 $480 № of Participants

Total Fee: (Fee is for one person per Workshop) Please enter Workshop Number (1, 2, or 3): Signature: Date: Cheques to be payable to: The Hong Kong Knowledge Management Society Address: Miss Tiffany Ho, Room CD409, Knowledge Management Research Centre, Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hunghom, Hong Kong

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