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PROJECT REPORT

ON
ERP SUCCESS

SUBMITTED BY:

SUBMITTED TO:-

Prof- Kapil Mohan Garg

SESSION: 2011-2013

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INSTITUTE OF TECHNOLOGY
&SCIENCES
GHAZIABAD U.P.

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Abstract
ERP (Enterprise Resource Planning ) comprises of a commercial software package that promises the
seamless integration of all the information flowing through the company-financial, accounting,
human resources, supply chain and customer information” (Davenport, 1998). Much has been written
on implementation of Enterprise Resource Planning (ERP) in organizations of various sizes. The
literature is replete with many cases studies of both successful and unsuccessful ERP
implementations. Research on the implementation of ERP in certain European countries shows that,
the job of implementing an ERP is a riskier business for Small and medium-size enterprises (SMEs)
than for Large Enterprises (LEs), still SMEs have been receiving lesser focus from the software
vendors and consultants than LEs (Shanks et al.,2000). There have been very few empirical studies
that attempt to delineate the critical success and failure factors that drive the success and failure of
ERP implementation at Indian SMEs. Much of the time, ERP software vendors and consultants are
the targets for blame when anticipated results do not materialize. Are the ERP vendors and
consultants that sold the software the real culprits for the lack of business performance improvement
Enterprise solutions provide a centralized framework for all data and processes of an organization. It
integrates all aspects of a business from planning to inventory control, manufacturing, sales,
marketing, finance, customer service and human resources. A significant part of our service portfolio
is our customized ERP solutions. The SAP business and MS dynamics NAV services provided by us
include: software licensing, data migration, implementation, support, consultancy and training. We
deploy resources on integrated teams that work with our clients to undertake complex enterprise
transformation efforts. Selection of the three organizations is based on the need to collect detailed
data about the ERP implementation process in each organization. In all the three industries,
questionnaires were sent to 600 endusers. A total of 202 questionnaires taken for analysis have shown
that the first three dominant success factors of TI InfoTech, BPCL and ITTI are related to the quality
dimensions, suggesting that the success of implementing ERP system is largely determined by the
quality dimensions. Thus the technological newness was the most important factor in determining the
quality of the system.

Introduction
Enterprise resource planning (ERP), client/server applications for managing accounting,
manufacturing, distribution, and human resources, are the de facto backbone of business intelligence.
However, while many organizations consider the introduction or enhancement of an ERP solution,
the significant and well publicized challenges associated with ERP implementations often daunt

While ERP implementation horror stories highlight serious business consequences and criticize leading ERP vendors for botched deployments. thought through." Reliably predicting implementation costs and the time required for implementation are two key outcomes of successfully planning an ERP initiative. Organizations must broaden their perspective in order to put their ERP efforts back on a successful path. and develop a plan of attack both before the implementation begins and throughout the project. These demands have prompted more firms to shift their IS strategies from developing in-house information systems to purchasing application software. . Companies must realize that ERP systems are not a standalone solution. purchase. the actual time and money they spend on these implementations will exceed their original estimates by at least 50 percent (. and requirements. often the software giants are not to blame. However. To improve business performance. The key to competitiveness lies in a solid information system (IS) infrastructure seamlessly aligned with core business processes developed for the delivery of high quality products and services to customers within the optimal time. resources. . and deployment of a software solution. to generate synergies and enhance operating efficiency (Hong & Kim. As more organizations worldwide choose to build their corporate knowledge base around complex infrastructure solutions. the need to understand how to successfully implement an ERP system has become increasingly important. Organizations today are constantly in search for ways to achieve better business performance and sustain competitive advantages through effective deployment of resources and business processes. such as ERP systems. Many enterprises have suffered spectacular project failures due to unplanned or under planned implementation projects.them. According to Gartner Group. and implemented before the selection.07 probability). organizations require an efficient planning and ____________________________________________________________________________________________SIT 3 ____________________________________________________________________________________________ control system that synchronizes planning of all processes across the organization. Too many overlook a critical stage: New business processes must be established. Organizations must be able to accurately predict costs.for 40 percent of enterprises deploying ERP or ERP II systems through 2004. 2002). scarce work . but instead an enabling technology to support a broad corporate change and the key to a successful deployment is in the process.

It integrates all aspects of business from planning to inventory control. Our process experts will evaluate every detail and thoroughly assess each option that they draw for your organization.exists on measuring success for an ERP system. The SAP business one and MS dynamics NAVservices provided by us include: software licensing. Not surprisingly. . support. At Irion. marketing. sales. we provide cost-effective enterprise solutions that are developed and customized keeping in mind the individual requirements of clients and their areas of operation. 2003).2002) reported that 57% of the interviewed companies launched no assessments on the performance of ERP systems owing to lack of empirically effective evaluation models. implementation. We deploy resources on integrated teams that work with our clients to undertake complex enterprise transformation efforts. Information systems (IS) success is one of the most widely used dependent variables in information systems research. Additionally. three case firms among the success measures are also empirically tested. A significant part of our services portfolio is our customized ERP solutions (Debone & McLean. 1992). finance. customer service and human resources. Although it is very important to evaluate the success offer implementation projects since a lot of financial and human resources are invested (Bradford andSandy. consultancy and training. This research accordingly attempts to propose success model former systems and to empirically investigate the multidimensional relationships among the success measures. Enterprise solutions provide a centralized framework for all data and processes of an organization. data migration. Our enterprise solutions enable the integration of all business activities of an organization thereby improving operational efficiency. much attention has been given to how best to measure it (De Lone & McLean. manufacturing.

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the ERP market started showing solid organic growth since 2004 as IT spending improved. The market was $83 million in 2004. like an ERP system. requiring easy-to-use ERP solutions to meet their specific process requirements. Small and medium enterprises across industry verticals and micro verticals.ERP market growth in India ERP market in India steadily growing for the last few years and the main reason for this enormous growth can be attributed to the inability of order system to manage the conversion to year 2000. The Indian ERP market experienced CAGR (compounded annual growth rate) of 25. These barriers result in an elongated development cycle with poorly defined and managed .2 during the period of 2004-2009. There are also other factors such as industry best practices. The number of employees using the ERP system is increasing and the ERP clients who have started with the basic modules are going for subsequent applications. easy and faster implementation and good cost predictions. according to a research report. including localization needs to address the continually evolving tax and statutory requirements. Majority of Indian manufacturers are small by global standards. India is expected to present ERP suppliers an important marketplace as manufacturing companies are significantly investing in technology solutions to improve their manufacturing operations. and textiles. such as automotive. The report further clarifies that manufacturers in India are increasingly implementing ERP solutions to ensure that decision makers have the required information visibility across the value chain. and is projected to be over $250 million in 2009. According to observation made by some experts in the field. pharmaceuticals. are leveraging ERP solutions to gain sustainable competitive advantages. BARRIERS TO SUCCESS Typically. Another factor behind the growth is that already existing clients acquire more licenses and modules. There is also a trend to replace customized system with standard application packages. there are three process barriers that prevent many ERP implementations from being successful.

Ignoring the importance of requirements definition: Organizations too often ignore the need to define an optimal process and then use the technology as an enabler for the process. The implementation team often is tasked with chasing a series of fluid requirements. However. organizations either try to adopt a process that is inherent in the ERP solution. even if it does not fit their business requirements. Jumping from the requirements definition to the development phase: Pressed to deliver systems against predefined timelines that don't take into account all of the necessary implementation steps.requirements and. Its use has a much broader scope in today's world rather than of just planning the use of the enterprise resources. These teams are. no process for managing changes to the project scope. streamlines workflows and processes and benefits them in terms of retaining and satisfying customers by delivering their orders "just-in-time" and keeping them well informed about their orders' current status rather than keeping them waiting for just a small piece of . as a result. or they try to shoehorn their legacy processes into a software package that is not designed to support their processes. neglecting to build both a solid implementation plan and solid agreement across the organization as to what it will take to develop and implement the solution before implementing the technology. the three most common mistakes of ERP implementations are the following: Focusing on technology: The technology "silver bullet" approach is one sometimes sold by vendors. is a strategic tool helping an organization to gain and edge over its competitors by helping in successfully integrating its key business operations. without fail. there is no evidence anywhere in the history of IT that software alone will solve a business problem. disappointed with the results. and a false belief that technology alone will prevail. planning and optimizing the resources available in the existing extremely competitive environment. poorly defined measures of success. Organizations (especially those which are borderless) face many difficulties in quickly making out the information required. The integration of the business processes improves coordination between bodies. THE IMPORTANCE OF ENTERPRISE RESOURCE PLANNING ERP is a Rising Need of Enterprises. Specifically. In both cases. In too many instances. organizations often rush the process. they sub optimize the capabilities in the technology and don't take advantage of the opportunity to streamline their business process the entire point of technology implementations. synchronizing.

Above mentioned things point to a very critical step. ERP helps reduce inventory costs by better planning and forecasting of requirements. manufacturing etc. PeopleSoft and JD Edwards. This is why some organizations experience higher benefits as compared to others because they've made the right choice and are able to make the right use of their system. They also help managers make decisions about introducing some new value added features to an existing 'hotdemand' product to enhance sales further. ERP system helps getting higher return on investments (ROI) in a fast manner. Even though Y2K didn't become the disaster that many people expected. sales. purchase. They also enhance management decision making by making future projections about sales during a certain period of a certain product. ERP has the effect of making an enterprise more timesensitive. the right choice of an ERP for your enterprise! Off all the ERP systems exiting in the market. SAP AG etc. The choice depends upon the structure and type of the organization e. One of the most powerful advantages to ERP is the implementation of software. Inventory costs reduction must be given a great importance in every organization. While there are absolute benefits. inventory.information. Oracle. an ERP system also poses significant challenges in the areas of information security and business continuity planning. supply chain and warehouse management modules in an enterprise for better. Another benefit is of better marketing opportunities. Different ERP systems have been made to facilitate organizations in Enterprise Resource Planning. ERP penetrates one segment after the other and addresses solutions to many debacles existing in an enterprise. fast and accurate information availability to every single person which is its 'primary objective' because every single operation and action taken at any place by any person depends on consistent and updated information availability. These systems link the order. Whatever a person needs can be immediately accessed by him subject to the delegated authority. it gave rise to the concept of making sure . This is how product quality _____________________________________STT "TH 8 _____________________________________ is also enhanced. Leading ERP giants making ERP systems are Microsoft. manufacturing.g financial.g for making other products. all seem to be performing the same function but the one best suiting your requirements needs to be picked up in order to achieve required results. ERP function has thus helped individuals. Management would then be able to make decisions whether to increase/decrease production of that particular product which in turn would help save resources from being wasted which could be used for other purposes e.

software was properly implemented. ERP can also help companies integrate their operations. In most cases. it will not be useful when it first purchased. . ERP has a great importance and ERP systems have become the biggest need of today's organizations to survive. They provide tremendous benefits provided the Critical Success Factors of ERP system implementation are kept in mind. it is important to realize that there are a number of challenges involved with utilizing ERP. Perhaps one of the greatest of these challenges is cost. To summarize. Enterprise Resource Planning tools are outside the price range of many organizations. It is important to understand that ERP tools must be customized to meet the needs of the company. and ERP tools must be able to meet them. At the same time. Each company has unique needs. In addition to dealing with software issues. A number of companies run into problems when they attempt to customize the software.

It has been designed to cater the need of the Indian users with fully knowing their working environment and requirements. Another feature of an India-made ERP like resource ERP software system is its design. Industries also consider easy accessibility to their solution providers while choosing the right ERP for their enterprises.Indian ERP system best suited for Indian industries Enterprise Resource Planning (ERP) Solution software should address all the needs of an enterprise within the social context of the country in which the enterprise operates. India. To overcome this precarious scenario. It also to be noted that eresourceInfotech serves all our customers equally. It offer offshore custom software development for websites. where as an Indian ERP solution has already been programmed to take care of the national industry's interest. This would imply that the local accounting practices. specially the small and medium scale enterprises. eresource ERP has introduced an affordable ERP. Many imported ERP software systems must incorporate India specific features before implementation as per the specifications of its client. Many a time the huge cost involved in it scares away industries from implementing ERP solution. IT infrastructure consultancy and hosting solutions for websites and emails. For tour and travel companies we have ERP "travel assist" and XML integrated online booking engine. keeping in mind the Indian industries. Cost factor also stands as one of the reasons why Indian ERP solution is best suited for Indian industries. This industry InfoTech is an information technology company in Noida. portals. New Delhi. locally applicable taxation laws are fully adhered to in implementing the various business processes. It has expertise in . unlike some overseas vendors who have a strategy to serve only large clients. specializes in Reimplementation for SAP B1 and oracle E-business suite. SEO activity. depriving the benefits the system could offer.

in their engagements with ITTI. retail. ITTI: (formerly. BPCL: In November 2001. Based on the leading edge CMMI (Capability maturity model integration)SW model and ISO 9001:2008 standards. Parma. manufacturing. wholesale distributions. trading. as well as CPG. automotive. automotive and pharmaceuticals. . a leading player in the Indian petroleum industry. Implementation began in April2000 after the company decided to integrate all itsactivitiesthrough the ERP package SAP R/3 the Company hoped to speed up its decisionmaking and respond faster to customer needs through ERP.application development & maintenance services and infrastructure management services. FMCG. ITTI have significant domain expertise in the manufacturing vertical (discrete &process industries). retain customers and help increase the business of its industrial and commercial (I&C) customers BPCL also wanted to increase its retail thrust by exploiting IT initiatives to them maximum. chemical. cement and engineering industry verticals. Bharat Petroleum Corporation Limited (BPCL). ITTI Project teams provide world-class consulting and software services with the objective of building enduring relationships with our customers.industry like travel tour. business intelligence solutions and business integration projects). our multishore delivery capabilities have further enhanced the value add that our customer’s experience. Innovation Technology Transfer India) is system integrator and software services company with core competence in the areas of enterprise business solutions (ERP implementation & support. The intention was to show the differentiation in service. successfully implemented an enterprise resource planning (ERP). logistic service providers.

supply chain management and deliver product to customer. Resources ERP comprises of modules. Moreover.Exclusive for Indian manufacturers An affordable ERP for SMEs In a move to assure small business customer in India implements ERP solution. the differentiating factor is that ere source ERP is modular with regard to pricing. reduce cost of production. The major obstacle for the SMEs is the cost element associated with ERP implementation. quick to implement and enabling the SME to focus on growth and improving their business rather than worrying about software. E-resource ERP for SME is designed to provide the small and medium enterprises to implement a suitable resource planning which will guarantee a return on investment. The key operational factor for SME is to increase operation efficiency. an ERP for Small and Medium Enterprises is affordable. which are usually very expensive. thus making it to grow their business beyond their expectations and margins. E-resource ERP iSE. such as: • Sales and Distribution module • Purchase and Supplier Module • Inventory and Material Management Module Production and Shop Floor Management Module Quality management e management • Accounts and Finance Management • Human Resource Management 12 Til 1 3 . which indicates the growing popularity of this software. Ere source ERP is priced at cheaper and be afforded by even very small industrial units. e-resource ERP has come out with an ERP exclusively for Indian manufacturers. EresourceInfotech so far implemented ere source ERP for SME module nearly in 25 customer locations and our client list is growing more and more by day.

reduced expediting Improved closure rates. reduced distribution costs.Ere source ERP benefits Gain Business Visibility. higher and . Increased market share Improved sales and opportunity visibility better customer relationships. timely information. better inventory visibility. Make better business decisions Increase Operational efficiency Gain Business Visibility Improve Customer Relationship Streamline Production Planning Optimize IT Investments Comply with Regulations Cut Costs Bring product to market sooner Monitor and control and expenses Reduce errors Get accurate. lower customer service costs Global reach. Get accurate. timely information Support your changing needs Get a complete view of your busine Make better business decisions Deliver the right product at the right time Keep customer promises Ability to modify/configure statutory changes Reduced product cost.

To settle and account for such changes. For example. actually he wants the official allowance to deviate from standards set for value generation. Here is one peculiar requirement that once observed from a user. linked to the same transaction are found. When the user says he wants flexibility in ERP. The sales people of a manufacturing company arbitrarily fixed unit price and raised sales orders against customers. After physical material dispatches. At the end the user gets flexibility and the organization gets punishment. some consulting companies charge extra from clients for automating such absurd provisions. sales income. There are also some cases where flexibility going to the extent of unethical business practices and in such cases illegal transactions can also be carried out. The ultimate chaos is always observed in finance and costing modules where multiple figures of profits. Unfortunately. Hence ERP is either blamed or made to fail. which are conflicting with standard operating procedures. However.The ’flexible’ attitude of users hampering ERP success in India Success of ERP performance is directly proportional to the adherence to standard operating procedures. No good system will support such incongruous requirements. He asked for various options of selecting report sizes (A3 or A4) to use with different printers for printing the same reports. Often there are ridiculous demands and expectations from users. here goes a typical style of customer negotiations. taxes. More ironically. inventory values. including the loss of value. The sales person then wanted to pass these entries in ERP. the user wants flexibility in addressing these issues from ERP and also expected that everything should happen automatically. this feature of ERP soon became so popular that the company asked a similar module for purchase transactions. one has to pass a number of reverse entries in ERP. suddenly the customer started negotiating with sales and the rates were changed. ERP was expected to be flexible enough to accommodate multiple report sizes based on printer 1 5 . Here. The same thing happened with the above company also and they landed up with 'auto reverse entry module' supporting the existing system. we find that very common complaint against ERP is its rigid structure and disciplined standard operating procedures. Nobody could really gather any meaningful information from such sets of data over a period of time. etc. The repercussions of such flexibility are tremendous.

customers and suppliers constantly flow through e-mail inboxes. The tools available were simply too slow and cumbersome. Information workers today spend a large portion of their workday using their e-mail applications." Hence we find demand of provisional entries. Messages from co-workers.____________________________________________________________________________________________ STT "TH 14 _________________________________________________________________________________________ selection. And since industry analysts agree that one of the biggest costs involved in implementing new ERP systems is training. Confident Decision Making: One of the lesser-known disadvantages of earlier generations of ERP is that software rarely communicated information to users about upcoming problems. forcing users to work with less-than-current data. which often equals or exceeds the cost of the actual software purchase. Rather than jump from an ERP system to e-mail. Familiar Interfaces It is important that systems are easy to navigate for people who may use them only occasionally as well as for power users. Data warehouses and other analytical tools usually rely on periodic updates. later on it should get corrected. it’s simpler if business applications not only look and feel like e-mail but are actually integrated with it. Disparate systems often yield conflicting _____________________________________ STT "TH is __________________________________ . probably the most widely deployed applications in the world. temporary databases. The fundamental principle of ERP is doing right things right at first time is not understood and deviations are expected to be regularized. A familiar interface enables workers to feel comfortable with an application immediately. notional requirements. The major flexibility expected by Indian ERP users can be summarized as "I want to do transactions any way. We find many of such cases. unless the user was savvy enough to ask the right question at the right time. ultimately making ERP as unused ornament lying in the bank locker. etc. especially as the pace of business got faster and faster. eliminating the need for some training can speed up the implementation time frame dramatically. leading to faster ROI and time to benefit from the ERP investment. deciding how to solve it was more often a matter of intuition than data analysis. The same user never used in his earlier tenure any computerized output and did not even know how to load paper into printer. If the user was lucky or smart enough to stumble on a problem.

Engines can access information from multiple disparate systems instantly and present the user with up-to-date information in a graphical format. ith . and unstructured like that found data. like that found in ERP databases. They simply had no tools.information. in documents like contracts or RFPs (requests for proposal). No wonder most manufacturers ran by the seat of their pants. Some engines and search tools can combine both structured data. to present the us an immediate and complete picture. Today it’s possible for analytics engines to be embedded in applications or in the IT stack.

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Etc. and customers get their orders faster and with fewer errors than before. executive information system. receivables. • ERP integrates and automates most business processes and share information enterprisewide in real-time. human resources. sales and distribution. • ERP not only addresses the current requirements of the company but also provides an opportunity for improvement and refinement in the business process on a continuous process . cash management. enabling people to make better decisions and improve business processes. The order process moves so quickly through the organization. reporting. such as employees' benefits or financial reporting. thereby improving customer service and the corporate image. he or she has all the necessary information to complete the order. ERP can extent that application to the other major business process. • ERP bridges information gaps across a company and focuses on key issues such as productivity enhancement. As and when a department completes their work with the order. The entire gamut of ERP activities are summarized below: • ERP facilitates a company-wide integrated Information Systems covering all functional areas such as manufacturing. • ERP provides business intelligence tools like decision support system. Everyone else in the company sees the same computer screen and has access to the single database that holds the customer's new order. customer service. • ERP provides complete integration of the system not only across departments but also across companies under the same management. early-warning system. With ERP. data-mining. inventory. quality control and prompt delivery. inventory. • ERP is the solution for better project management.ERP systems improve company’s business performance Enterprises Resource Planning (ERP) solution enables the task involved in performing a business process quickly and efficiently. payables. accounts. it is automatically routed via the ERP system to the next department for the next process. The order can be tracked any time of point by any department by logging into the system. Etc. when a customer service representative takes an order from a customer.

organization. employee needs and disruption to routine work during the change programmer likely to be the least. In this case. structure and information technologies are the key components of BPR. the organization needs to analyze current processes. employees will develop a good sense of process orientation and ownership. as the organization may not have access to world-class release and best practices. The drawback of this option is that the reengineered process may not be the best in the class.BPR plays a critical role in ERP implementation Processes. this may be the only chance to radically improve in the near future and most attention should be paid while choosing the right ERP. While implementing ERP. and then develop in-house applications or modify an ERP system package to suit the organizations requirements. existing IT resources. culture. In the first option of reengineering business processes. the organizations have two options to consider.This would also be a customized solution keeping with line of the organization's structure. which automates business processes across the enterprise and provides an organization with a welldesigned and well-managed information system. Also. Either the organization must reengineer business processes before implementing ERP or directly implement ERP and avoid reengineering. identify non-value adding activities and redesign the process to create value for the customer. It could have a high probability of implementation. Moreover. developing an in-house application or implementing a modified ERP is not advisable. before implementing ERP. .

can lead to major implementation difficulties. All the processes in a company should conform to the ERP model and the organization has to change its current work practices and switch over to what the ERP system offers. This approach of implementation offers a world-class efficient and effective process with built-in measures and controls. There is also a third option of reengineering business process during implementation of ERP. But it does not considered to be a practical option and is likely to cause maximum disruption to existing work. This could be a very costly mistake. It may lead to a situation where the organization may have to again reengineer its processes. Employees would lack process ownership and orientation. culture. employees may not be able to perceive the difficulties likely to be encountered during the implementation stage. and full benefits of standard ERP package may not be achieved. routine work is . It should not be still to be carried out and customers need to be serv forgotten that during BPR and ERP initiatives. issues like organization structure. and is likely to be quickly installed. But if the employees do nothave good understanding of their internal customer needs or current processes. then it is quite possible that while selecting the standard process from the ERP package. or if these processes are not well defined and documented. Other than technical issues. lack of involvement of people etc.The second option of implementing ERP package is to adopt ERP with minimum deviation from the standard settings.

This was a proactive manner of inventory management. The shortcomings MRP-II and the need to integrate these new techniques. It therefore becomes essential to use a computer to carry out the exercise. MRP successfully demonstrated its effectiveness in reduction of inventory. A feedback loop is provided from the CRP module to MPS if there is not enough capacity available to produce. production and delivery lead times by improving coordination and avoiding delays. popularly known as 'closed loop MRP' has been developed. but it did not take into account of other resources of an organization. A new module called Capacity Requirement Planning (CRP) has been incorporated in this. Today there are further development in the ERP concept and evolution of Web-enabled ERP. Later the need was felt to integrate the financial resource with the manufacturing activities. the entire process is highly time consuming. If undertaken manually. This technique fundamentally explodes the end product demand obtained from the 'Master Production Schedule' (MPS) for a specified product structure (which is taken from Bill of Material) into a detailed schedule of purchase order or production orders. .Difference between MRP software and MRP module of ERP Material Requirement Planning. popularly known as MRP. This module manages the capacity of the organization to produce a particular product. led to the development of a total integrated solution called Enterprise Resource Planning (ERP). was developed during 1960s. taking into account the inventory on hand. Due to this shortcoming a modified MRP logic. MRP proved to be a very good technique for managing inventory. which attempts to integrate the transactions of suppliers and customers with the manufacturing and service environment of the organization to produce the best possible plan. thus making commitment more realistic. MRP is a simple logic but the magnitude of data involved in a realistic situation makes it computationally cumbersome. From this evolved an integrated manufacturing management system called Manufacturing Resources Planning (MRP II).

be it. Availability of timely information combined with a flexible framework enable organizations to respond and adapt quickly to the changing marketplace and business environment in a more efficient manner. Ere source ERP. Our integration solutions help organizations place information in the hands of those who need it. to help you further maximize your return on the investment. . enabling the organization to streamline its operations and support business growth. Ere source offers range of ERP services with respect to enterprise solution to organization. ere source renders services for complete Enterprise implementation life cycle. Selection of ERP vendor Risk Analysis & Mitigation Plan Pre Approach Implementation Project Management and Monitori ERP Training and Imple Operational Audit Post Implementation Au Measuring Range compatibility and ROI We work with you jointly to deliver the most favorable ERP solution for your organization. and data across an enterprise.Why should choose e-resource for ERP solution? E-resource ERP solutions are designed to seamlessly integrate personnel. ensuring optimal relations with customers. employees. applications. ere source OR SAP or Oracle or any other ERP brands in the world. Irrespective of ERP brand. India's leading ERP solution provider offers a centralized framework to integrate and automate all business processes of an establishment with the aim of increasing operational efficiency and improving the accessibility and flow of information across all departments. which obviously results in good ROI (Return on Investment). processes. and suppliers. partners.

which results in better decision making and forecasting. 4. 5. FLEXIBILITY: E-resource ERP packages have a flexible and scalable structure thereby enabling organizations to adapt and cater to future business expansions and requirements. 3. eresourceInfotech work with you jointly to deliver the most favorable ERP solution for your organization. . OPERATIONAL EFFICIENCY: Automates all business and functional processes thereby increasing efficiency. quick to implement thus enabling the SMEs to focus on growth and improvement of their business rather than worrying about software. CUSTOMER SATISFACTION: E-resource ERP solution help in enhancing internal business processes and enables organizations to improve customer satisfaction. The five main reasons to choose ere source ERP solution are: 1.Our list of services also includes training of employees on the use of the system and post implementation support and maintenance services. And over and above. to help you further maximize your return on the investment. EASY ACCESS: Our web-based ERP solution enables easy accessibility and availability of timely information. 2. COST-EFFECTIVE: E-resource ERP for Small and Medium Enterprises is affordable.

It is race against time and money for many of Indian SMEs and by fully understanding this situation. Customer Relationship Management For accomplishing desired success. The added feature of ere source ERP is its quick implementation process. organizations continuously strive for increased sales performance. close sales and streamline all customer contact activities. ere source ERP software has been designed and developed accordingly. One of our objectives is to provide the Indians SMEs with a home-grown ERP solution which they could afford and bring the desired benefit in their business quickly. You should also be able to access detailed and up-to-date communication history to foster customer and prospect relationships. provided the customer meets all defined milestone deliverables on time. Ere source offers a full refund for any implementation fees where the agreed-upon ERP go live date is delayed. superior customer service and enhanced customer relationship management. Ere source is the only ERP solution provider that has earned extremely high marks from all their existing customers for its customer support. To achieve these objectives you need solutions that provide rapid access to centralized customer information.Business benefit from ere source ERP We are sure that the impact of implementation of ere source ERP would be visible in your business within a short period. ere source ERP has introduced our Guaranteed On-Time Implementation offer. .

addresses of your customers and their relations with your competitors. gives you a 'clear' view of the customer • Maximizing opportunities and retaining high value customers enhances revenue and profit. from offer to invoice. evaluate sales and service successes and identify trends. Benefits at a glance • Interaction with other areas of the system.Ere source ERP offers consistent and readily available customer and prospect data. estimated costs and delivery time. habits and special demands. . The flexible database structures enables you whatever information you would like to keep on your customer and maintains such information for your future reference. problems and opportunities. perform automated sales processes. related contacts. • Improves product development and service delivery processes • Prepare your personnel with in-depth knowledge of the customer's needs • Organizes the customer experience through quick problem resolution • Easy re-run of customer information over and over again Successful customer interaction The ere source ERP CRM module helps you know your customer better and includes many features such as activities. history. deliver consistent customer service. allowing you to manage pre-sales activities. • Provides value-added services enable you to stay ahead of your competitors. It empowers your sales staff by providing details such as inventory status. risk status. and previous trades during offer stage. The e-resource ERP CRM module offers an effective customer complaint management tool which also includes repairs processing and document management. The e-resource ERP CRM module also facilitates control and organization of entire sales process.

Carefully scripted and well. in turn enabling a faster return on investment and delivering benefits more quickly. This change is reflected in increasing adoption not just by large IT savvy companies. but also those in the SMB segment. And matching up the software business flows with your in-house business processes doesn’t really tell you anything about the system’s ability to support your future needs. allows for easy upgrades and interoperability. USEFULNESS or USABILITY is driving the adoption of ERP solutions. The results indicated that technological newness was the most important factor in . Selection committees are not usually made up of people who process transactions all day. Such a system will result in a lower total cost of ownership. Today. background processes or required keystrokes may go unnoticed. Over the last only some years there has been a clearer understanding of the critical business advantage it can provide.prepared demos can mask the more cumbersome aspects of day-to-day business processes. Obviously. but rather. BPCL and ITTI are related to the quality dimensions. Even a hands-on session won’t help you make the right choice in this crucial decision. the Rs 321 crore Indian enterprise solutions market is undergoing a fundamental change in terms of the value proposition it represents and also in the vendors’ approach toward selling these solutions. and makes it much less likely that it will need to be replaced to enable future business processes. they need to have an inherent analytic capability to effect business change. Software vendors are adept at making their ERP look user-friendly. it is best to start with the anticipated benefits such software solutions can deliver. A software solution that scores high in usability will shorten implementation time frames and reduce the amount of training required to go live. Conclusion The first three dominant success factors of TI InfoTech. so extra screens. A recent Gartner report that delved into the relevance and utility of enterprise applications stated that such applications can no longer be providing mere expediency in existing business process. is likely to change and grow with your company.The key to manufacturing ERP success The enterprise applications space in India has been in a state of flux since it first made its presence felt. suggesting that the success of implementing ERP system is largely determined by the quality dimensions. To begin to define usability.

it’s relatively easy to add new features to a system. flexibility of changes. such as response time. This paper proposed a success model and empirically tested the relationships between variables. different aspects of system quality. this research discovered that system quality and service quality are important dimensions for measuring post-implementation ERP success. system reliability.determining the quality of the system. After all. In summary. Most of these measures are fairly straightforward. such as performance. It’s rare today that a company has no IT systems in place. is a technical issue. response time and ease of use. and flexibility of the system have been examined by IS researchers. ease of use. System quality. This result confirmed conventional wisdom that the pursuit of state of-heart technology is a risky proposition. Investigating the technology that surrounds required business functionality can be even more important than the functionality itself. 2 8 . reflecting the more engineering (technical) oriented performance characteristics of the system. Researchers found that these engineering-oriented performance measures were significantly related to technical-related issues of the proposed projects. Service quality and system quality dimensions play more important roles than their information quality counterpart in terms of influencing ERP benefit of use and user satisfaction. In addition. so it’s important to select applications that run on industry-standard platforms so that applications can easily interoperate.

Bibliography • Bradford M and Sandy R (2002) Realizing value in ERP.issue.com/ERP-success-in-Ind • http://www. Cost Management.com/erp/erp-analysi CAE-44A . 13-19.indjst. • http://www.org/8A5EC6EC-FCAE-44AB-AAC372E488574AC6/Final J.eresourceerp.academictutorials.9-10/oct10seetharam-9.pdf • http://www.3. Download/Downloaded- B04D8E3B616BAFF6197566069D4A0896/8A5EC6EC-F 72E488574AC6/archive/vol.