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Security Center

Installation and Upgrade Guide
5.2 SR9
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Document information
Document title: Security Center Installation and Upgrade Guide 5.2 SR9
Document number: EN.500.002-V5.2.C9(1)
Document update date: November 21, 2014
You can send your comments, corrections, and suggestions about this guide to
documentation@genetec.com.

gtap.genetec.com | Security Center Installation and Upgrade Guide 5.2 SR9
EN.500.002-V5.2.C9(1) | Last updated: November 21, 2014

ii

About this guide
This guide explains how to install and upgrade Security Center components. It assumes you are
familiar with the following concepts and systems:

• Microsoft Windows administration
• Installation, configuration, and use of Microsoft SQL Server 2008
• IP networking administration
For information about migrating from Omnicast 4.x to Security Center 5.2, see the Omnicast
Migration Guide 5.2.

Notes and notices
The following notes and notices might appear in this guide:




Tip. Suggests how to apply the information in a topic or step.
Note. Explains a special case, or expands on an important point.
Important. Points out critical information concerning a topic or step.
Caution. Indicates that an action or step can cause loss of data, security problems, or
performance issues.

• Warning. Indicates that an action or step can result in physical harm, or cause damage to
hardware.

gtap.genetec.com | Security Center Installation and Upgrade Guide 5.2 SR9
EN.500.002-V5.2.C9(1) | Last updated: November 21, 2014

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. . . 14 Activate your license . . . . .genetec. . . . . . . . . . . . . . . . . 47 . . . . . . . . . . . . . . . 3 Activate the Media Foundation feature . . . . . . . 8 Installer languages . . . 44 Install Omnicast compatibility packs . . . . . . . . 50 . . . . . . . . . 51 gtap. . . . 49 Uninstall Security Center components Post-installation checklist. . . . . . . . . . . . 2 Activate . . . . . . . . . . . . . . .2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 About the Security Center installation package . . . . . 8 Install SQL Server . . . . . . . . . . . . . . . . . . Install Microsoft hotfixes .500. . . . . . . . . 39 Install Security Center Client . . . . . . . . . . 47 Enable Point-of-Sale plugin in Security Center . . . . . . . . . . . . . . . . . . . . . 8 Where can I find the Security Center installation package . . . . . . . . . 8 What’s in the installation package . . . . . 3 . . . 41 Ports used by Security Center . . . . . . . . . . . . .5. . . . . . . . . . . . .NET Framework 3. . 12 Install Security Center on the main server . . . . . . . . . . . . . . . . . . . . . . . . . .Contents About this guide . . Notes and notices . . . . . .2 Pre-installation checklist . . . . . . . . . . . . . . . 48 Convert a main server to an expansion server. . . . . . . . . . . . iii Chapter 1: Installing Security Center 5. 24 Install an expansion server . .com | Security Center Installation and Upgrade Guide 5. .C9(1) | Last updated: November 21. . . 2014 iv . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .002-V5. . . . . . . . 29 Connect the expansion server to the main server . . . . . 11 Installation overview . . . . .2 SR9 EN. . . iii . . . . . . . . . . . . . Installation modes . . 46 Install plugins . . . . . . . . . . . . . .1 . . . 9 Grant SQL Server permissions .

. . . . . . . . . . . 66 Upgrade Security Center Client 4. . . 67 . . . . 60 . .2 . . . . .1 to 5. . . . . . . 54 Before you upgrade Upgrade overview . . . . 53 Before you perform any upgrade . . . . . . 59 Security Center backward compatibility . . . . . . . 65 Upgrade Security Center Client . 53 Before you upgrade from 5. Backward compatibility with Security Desk tasks Upgrade the main server . . . . . . . . . . . . .genetec. . . . . . . . . .2 SR9 EN. . . . 71 Reapply Security Center Federation settings . . . . . .002-V5. .0 to 5. . . . . . . . . . . . 74 . . 53 Before you upgrade from 5. . . 71 . . . . . . . . . . . .0 or 5.2 . . . . . .2 SR9 . . . . . . . . . . . 54 Before you upgrade from 4. . . . gtap. . Chapter 3: Installing Service Release updates . . . . . . . . . . . . . . 71 Upgrade zone entities . . . . . . . . . . . 60 Security Center backward compatibility requirements . . .0 to 5. . . . .2 . 64 Upgrade an expansion server . . . . .2 . . . . . . . 74 Uninstall a Service Release update in silent mode . . . . . . . . . . 61 . . . . . . . . . . . . . . . . . . . . .500. . . . . . . . . . 67 Find out which roles need their settings reapplied . . . . . .2. . . . . 73 Install a Service Release update in silent mode . . . . . . . . . . . . . . . . . . 75 Install a Service Release update . . . . . . . . . . . . . . .0 to 5. . . . . . 60 Backward compatibility between Security Center roles . . . . . . . .2 . 58 Upgrade overview from 4. . . .2 .2 .0 .2 SR9 . . . . .0 to 5. . . . . . . . . . . . . . . . . . . . . . . . . . . . .Chapter 2: Upgrading to Security Center 5. . . 2014 v . . . . . . 66 Upgrade Security Center Client 5. . . . . . 57 Upgrade overview from 5. . .1 to 5. . . . . . . . . . . . . . . . . . . . . . Uninstall a Service Release update . . . . . . . . . . . . . . . . . . . . . 68 Reapply Active Directory settings . . . . .1 to 5. . . . 70 Reapply Omnicast Federation settings . 66 Reapply role settings after you upgrade from 4. .com | Security Center Installation and Upgrade Guide 5. . . . . . . . . . . . . .0 to 5. . . .C9(1) | Last updated: November 21. . 57 Upgrade overview from 5. 70 Reapply LPR Manager settings . . . . Reapply Access Manager settings . . .

. . . . . . 84 Sample client installation commands . . . . . . . . . . .com | Security Center Installation and Upgrade Guide 5. . . . .genetec. .002-V5. . . . . . . . . . . . . . . . . . . . . . . . . .2. . . . . . . . 80 Installer options . 84 Uninstall Security Center in silent mode .Chapter 4: Automating Security Center installation About silent installation . . . . . . 80 Limitations. . . . . . . . . . . Silent install command . 78 . . . . . . . . . 90 Technical support . . . . . . . . . . Index .500. . . 86 Where to find product documentation . . . . . . . . . . . . . . . . . . . 2014 vi . . . Sample server installation commands . . Before a silent installation . . . . . . . . . . . . . . . . . . . . . . . 78 Install Security Center in silent mode .C9(1) | Last updated: November 21. . . . . . . . . . . . . . . . . . gtap. . . . . . . . . . . . . . . . . . 78 Preinstallation tasks . . . . . . . . . . . . . . 81 . . 91 . . . . .2 SR9 EN. . 85 . 77 . . .

C9(1) | Last updated: November 21. 2014 1 .2 This section explains how to install Security Center components.002-V5.1 Installing Security Center 5. This section includes the following topics: • • • • • • • • • • • • • • "Pre-installation checklist" on page 2 "Install SQL Server" on page 4 "About the Security Center installation package" on page 8 "Installation overview" on page 12 "Install Security Center on the main server" on page 14 "Install an expansion server" on page 29 "Install Security Center Client" on page 41 "Ports used by Security Center" on page 44 "Install Omnicast compatibility packs" on page 46 "Install plugins" on page 47 "Install Microsoft hotfixes" on page 48 "Convert a main server to an expansion server" on page 49 "Uninstall Security Center components" on page 50 "Post-installation checklist" on page 51 gtap.com | Security Center Installation and Upgrade Guide 5.2.2 SR9 EN.genetec. It also describes the Security Center installation package.500.

pdf. For more information. Your System ID and password are found in the Security Center License Information document.genetec.  Verify the validity of the upgrade or migration path.  Make sure the servers are not domain controllers. available at: http://www. available on GTAP. see "Grant SQL Server permissions" on page 11. For information. The service user requires the following SQL permission if their login name is not SYSADMIN: GRANT VIEW SERVER STATE TO [login name].2.exe must be run as administrator. see the Security Center Administrator Guide for the current version of your system. see the Security Center 5.  Download all required software such as plugins and add-ons.  Verify the unicast and multicast network connections and settings. and units. If not.Pre-installation checklist Pre-installation checklist Before installing or upgrading Security Center.002-V5. workstations.500.  Make sure service users have all necessary permissions. 2014 2 . and so on) are met. gtap. For the Directory role to successfully run. see the Security Center 5.  Back up your Directory and role-specific databases.  Disable the power saving feature on all servers.  Make sure you have administrative privileges.com | Security Center Installation and Upgrade Guide 5. complete the following checklist:  Verify the network connections between servers.C9(1) | Last updated: November 21.genetec.2 SR9 Release Notes.  (For remote databases) Set up the SQL Server for remote database access. Genetec Technical Support sends you this document when you purchase the product. web browser.  Refer to the Security Center Client and Server installation prerequisites.  Verify that the order of the network interface cards (NICs) has those used by Security  Center roles at the top of the list. For system requirements.  Make sure Internet Explorer is closed.  If you are upgrading. For more information.2 SR9 EN. then the installation setup. You may need to be a Microsoft Windows Domain administrator to access databases and storage on the machines.  Make sure that the minimum hardware requirements (servers and workstations) and software requirements (Windows. You may need to coordinate with the IT administrator.com/Lists/Reference%20Documents/Genetec%20%20Security%20Center%20System%20Requirements. Have your system ID and password in hand to activate your license on the main server. see "Security Center backward compatibility" on page 60.2 System Requirements document.

3 Select Role-based or feature-based installation as the installation type and click Next.C9(1) | Last updated: November 21.5 feature is automatically enabled by the InstallShield Wizard providing you have an Internet connection.NET Framework 3. 2 On the Before you begin page.5 feature is automatically enabled by the InstallShield Wizard providing you have an Internet connection. 2014 3 . 6 On the Select features page.1 1 Choose Start > Control Panel > Programs and Features. See "Activate the Media Foundation feature" on page 3 Activate .002-V5.  (For Windows 2012 server only) The .2 SR9 EN.NET Framework 3. select Media Foundation and click Next > Install. and click OK.NET Framework 3.NET Framework 3. 4 Select the appropriate server. Activate the Media Foundation feature 1 Open Server Manager and click Add roles and features.genetec. 2 In the Programs and Features dialog box. 3 In the Windows Features dialog box. select the Microsoft .NET Framework 3. Activate the Media Foundation feature. gtap.  (For Windows 8) The .1" on page 3.1 option. and click Next.Pre-installation checklist  Install the latest video and network drivers (servers and workstations). 7 Select the option Restart the destination server automatically if required for the server to automatically restart and apply changes after completing the installation.5.500.5.1. choose Turn Windows features on or off. See "Activate .com | Security Center Installation and Upgrade Guide 5. click Next. 5 Skip the Select server roles page by clicking Next.2.5.NET Framework 3.  (For Windows 7 only) Activate .5.

3 In the SQL Server Installation Center. select I accept the license terms. 2014 4 .002-V5. 5 Read the software license terms. Before you begin: If you are installing SQL Server Standard or Enterprise edition then you must purchase it from Microsoft. You’ll need to perform this procedure before installing Security Center components. and download the installation package. navigate to the Security Center installation package folder. and then click Next. and click Next.  If you are on a 32-bit computer: SQLEXRWT_x86_ENU. iii Double-click one of the following:  If you are on a 64-bit computer: SQLEXRWT_x64_ENU. 2 If you are installing SQL Server Express: i In Windows. navigate to the SQL installation package folder.exe.exe.com | Security Center Installation and Upgrade Guide 5. select New installation or add shared features. you can install SQL Server on a separate drive from the OS drive (typically installed on the C: drive). ii Click Full > SQLExpress.Install SQL Server Install SQL Server Depending on your deployment requirements. gtap.2 SR9 EN. click New installation or add features to an existing installation. ii Double-click Setup.genetec.exe. 4 In the Installation Type page.500.C9(1) | Last updated: November 21.2. 1 If you are installing SQL Server Standard or Enterprise: i In Windows.

but it must meet the following criteria:      It cannot match any of the SQL Server reserved keywords.com | Security Center Installation and Upgrade Guide 5. number sign (#). Embedded spaces or other special characters are not allowed: backslash (\). The first letter of the instance name must be a letter or an underscore (_). comma (.500. such as DEFAULT.002-V5. including Latin characters a-z and A-Z.). NOTE The database server name is not case-sensitive. or an underscore (_).com/ en-us/library/ms189822. or browse for a folder. select the features you want to install. semi-colon (. select a name for the SQL Server. 2014 5 . Subsequent characters can be letters defined by the Unicode Standard 2.microsoft.2. the dollar sign ($). For a complete list of all reserved keywords. 7 In the Shared feature directory field. and letter characters from other languages. It cannot be longer than 16 characters.C9(1) | Last updated: November 21.0. select where to install the SQL Server shared features and click Next. gtap. You can type a path.Install SQL Server 6 In the Feature Selection page. 9 In the Instance root directory field.aspx. Acceptable letters are defined by the Unicode Standard 2.0. ampersand (&). see http://msdn. single quotation mark (').). decimal numbers from Basic Latin or other national scripts. PRIMARY.genetec. and at sign (@). select where to install the SQL Server and all directory database files and click Next. colon (:). and so on. 8 In the Instance Configuration page.2 SR9 EN.

2 SR9 EN.2.com | Security Center Installation and Upgrade Guide 5.500. 11 In the Database Engine Configuration page. Windows username and password. select the account name for each SQL Server service. gtap.genetec. 2014 6 . select the authentication mode for accessing the Database engine. and click Next. and click Next.C9(1) | Last updated: November 21.Install SQL Server 10 In the Server Configuration page.  Windows authentication mode.002-V5.

2014 7 . and click Next. The SQL Server is installed. specify if you would like to send any errors to Microsoft. and use the new SQL Server as your database server. IMPORTANT The View server state permission is required to run the Security Center Directory role. see "Grant SQL Server permissions" on page 11. 12 In the Error Reporting page. See "Install Security Center on the main server" on page 14. 13 Click Close.500. After you are done: Install Security Center on the main server.com | Security Center Installation and Upgrade Guide 5.002-V5. System administrators can access the database engine using their Windows credentials.2. or the specific password you specify here. The SQL Server can now be used as your Security Center database server. gtap. For more information.2 SR9 EN.C9(1) | Last updated: November 21.genetec.Install SQL Server  Mixed Mode.

For more information.2. 2014 8 .C9(1) | Last updated: November 21.About the Security Center installation package About the Security Center installation package This section includes the following topics: • • • • "Where can I find the Security Center installation package" on page 8 "Installation modes" on page 8 "Installer languages" on page 8 "What’s in the installation package" on page 9 Where can I find the Security Center installation package The Security Center installation package is available for download from the GTAP Product Download page. The silent mode is used to run the installer in an automated way without user intervention. NOTE You will need a username and password to log on to GTAP. • Silent mode.com | Security Center Installation and Upgrade Guide 5. Select the desired language from the Security Center Installation startup screen.002-V5.com.2 SR9 EN. The Genetec Security Center InstallShield Wizard appears when you run the setup.exe found in the root folder of your installation package. 2 In the General tab click the Unblock button. IMPORTANT You may be asked to unblock some files after downloading the package. However. 3 Click OK.genetec. gtap. NOTE ZIP files must be "unblocked" before their contents are extracted. at https://gtap. see "Automating Security Center installation" on page 76. Installer languages The installer is available in English and French. Installation modes You can run the Security Center installer in two modes: • Wizard mode. the software can be installed in many different languages. To unblock a file: 1 Right-click the file in Windows Explorer and choose Properties.genetec.500.

The server component of Security Center.exe.2 SR9 EN.  \LPR\XMLTemplatesSamples\XMLImport.com | Security Center Installation and Upgrade Guide 5. 2014 9 . \BoschSDK. Custom tasks for Security Desk. Security Desk. The client application used to configure and administer your Security Center system. \Video. the units can be added to your system.exe and click Run as administrator. right-click setup. Interlogix Visiowave codec drivers setup.  \LPR\Sharp.  \LPR\MapInfo. XML Export sample template files.exe). Config Tool. Once discovered. the Client and Server InstallShield Wizards are merged in the installer (setup. unified user interface of Security Center.exe.exe used by Technical Support and Field engineers to analyze the content of video files (G64). A discovery tool that allows you to discover HID units that are connected to your network. The Bosch Video SDK application. Compatibility packs. VideoFileAnalyser. \Clustering\Windows Cluster.2. The task-based.2. This folder contains additional applications and tools:     \Access\HID VertX.002-V5. The Security Center InstallShield Wizard from which you can install the following applications:   Genetec Server. Scripts for NEC failover.C9(1) | Last updated: November 21. Hotfixes\Microsoft.About the Security Center installation package What’s in the installation package In Security Center 5. and online help. To log on as administrator. It includes compatibility packs for  • gtap. This file must be run by an administrator.    \Open Source Libraries.  • • Tools. Sometimes the software detects that Microsoft hotfixes are required and asks you to apply them manually.  \LPR\SecurityDesk. MapInfo installation package. Information about the open source libraries used by Security Center applications. Genetec Server is the Windows service that must be installed on every server computer in your Security Center system. \Clustering\NEC Cluster. Technical documentation for configuring Security Center with Windows Clustering. Plate Reader Server software. and technical documentation for configuring Security Center with NEC Clustering. This folder includes the Omnicast compatibility packs you must install if federating Omnicast to Security Center. \WireShark.genetec. \VisiowaveCodec. The Installation package includes the following applications: • setup.  \LPR\XMLTemplatesSamples\XMLExport.500. XML Import sample template files. Network monitoring freeware useful for gathering diagnostic information for contacting Genetec Technical Assistance.

gtap. This folder contains the PDF versions of Security Center documentation. • Documentation.500. and supported third-party hardware documentation.8.002-V5.2 SR9 EN.genetec. 4.C9(1) | Last updated: November 21. If you need the compatibility packs for earlier versions of Omnicast. 2014 10 . see "Where to find product documentation" on page 90.About the Security Center installation package Omnicast 4.6. and 4.2. please contact Genetec Technical Assistance. For a list of available documentation.com | Security Center Installation and Upgrade Guide 5.7.

2014 11 .C9(1) | Last updated: November 21. Therefore. please see your Microsoft documentation for information on how to grant permissions. b Click the Permissions page.2.Grant SQL Server permissions Grant SQL Server permissions The minimum SQL server-level role supported by Security Center is dbcreator. Any SQL Server service user that is not sysadmin needs to have the View server state permission granted for the Security Center Directory role to run.500. 2 In SQL Server Management Studio: a Right-click on the appropriate SQL server instance and select Properties. e Click OK.com | Security Center Installation and Upgrade Guide 5. and the mimimum SQL database-level role is db_owner. you must make sure that members of the dbcreator server role and members of the db_owner database role have the View server state permission granted. if you are using a different version of SQL Server. NOTE The following procedures are for SQL Server 2008 R2 Express. click the Explicit tab and select the Grant check box beside the View Server state permission. IMPORTANT For more details about server roles and their capabilities. see your Microsoft documentation. c Under Logins or roles.genetec. d In the Permissions section. select the user or role you want to modify. execute the following query: GRANT VIEW SERVER STATE TO [login name].2 SR9 EN. There are two ways to grant the View server state permission: 1 In SQL Server Management Studio. gtap. NOTE Users that are granted the permission locally on the Genetec server must be added as users on the SQL Server.002-V5.

"Pre-installation checklist" on page 2.2 System Requirements document. "Activate your license" on page 24. 2014 12 . "Install an expansion server" on page 29. you can install SQL Server on a separate drive from the OS drive. 8 Install Security Center components on any expansion servers that will connect to the main server to add processing power to your Security Center system. "Install plugins" on page 47.com | Security Center Installation and Upgrade Guide 5. Security Desk. install their compatibility packs on every computer where Security Center components (Server or Client) are installed. install Security Center plugins.genetec. or both). "Install Security Center on the main server" on page 14. Click here for the most recent version of this document. 9 Install Security Center Client (Config Tool. 5 Install Security Center components on the main server that will host the Directory role. available at: http://www. It is also available from the GTAP Documents page. Security Desk. gtap. You will need a username and password to log on to GTAP.2 SR9 EN. read the Security Center Release Notes for any known issues and other information about the release. or both) • SQL Server (dedicated database server) Security Center 5.com/Lists/ Reference%20Documents/ Genetec%20%20Security%20Center%20Syste m%20Requirements.002-V5. "Install Omnicast compatibility packs" on page 46.500.Installation overview Installation overview The following table summarizes the Security Center installation process: Phase Description See 1 Before you install and upgrade Security Center. 10 If Omnicast systems will be federated to Security Center.genetec. 2 Create a list of the computers that will be part of your new system.2.C9(1) | Last updated: November 21. and decide what software components need to be installed on each: • Security Center Server (main or expansion server) • Security Center Client (Config Tool. "Install Security Center Client" on page 41. 11 If applicable. You need a different compatibility pack for each version of Omnicast you federate. "Ports used by Security Center" on page 44. "Install SQL Server" on page 4. 6 Activate your product license on the main server. 7 Make sure that all ports used by Security Center are open and redirected for firewall and network address translation purposes.pdf 3 Go through the pre-installation checklist. 4 Depending on your deployment requirements.

2014 13 . gtap.002-V5. 14 Configure your system for: • Video surveillance/management • Access control • License Plate Recognition • Plan Manager For Omnicast or Synergis deployment. "Post-installation checklist" on page 51. For Plan Manager configuration.500. install the Microsoft hotfixes. For AutoVu deployment. "Install Microsoft hotfixes" on page 48.genetec. see the Plan Manager User Guide (click here to download). always use the original Security Center installation DVD (or a downloaded copy of it). see the AutoVu Handbook. IMPORTANT If you need to install the Security Center Server on a computer after you have installed Security Center Client. 13 Go through the post-installation checklist. Using the Change option from Programs and Features (Add/Remove Programs on Windows XP) will not install the required SQL Express component. see the Security Center Administrator Guide.2 SR9 EN.com | Security Center Installation and Upgrade Guide 5.2.C9(1) | Last updated: November 21.Installation overview Phase Description See 12 If required.

Install Security Center on the main server Install Security Center on the main server The main server is the only server in your Security Center system that hosts the Directory role. click Next.500. If you don’t have one. IMPORTANT If you are not logged on as administrator. You must also activate your Security Center license on the main server. 4 In the InstallShield Wizard Welcome page. or both).exe in the root folder of the Security Center installation package.exe and select Run as administrator. It must be installed first so that other servers can connect to it. gtap.com | Security Center Installation and Upgrade Guide 5. You only need to specify the name of your database server. 1 Double-click the setup. A reboot might be required. select I accept the terms in the license agreement. The Security Center Installation startup screen appears.002-V5.2. the web portal Server Admin and the Watchdog service are also installed.C9(1) | Last updated: November 21. 3 If you are prompted to install any missing prerequisites then click Install.2 SR9 EN. and click Next. The installed software will take care of the creation or the upgrade of all the databases your system requires. The main server installation procedure installs the following: • The Genetec Server service with the Directory role. 5 In the License Agreement page. 2014 14 . you must right-click the setup. • (Optional) Client applications (Config Tool. Before you begin: Read "Pre-installation checklist" on page 2. 2 Select the installation language (English or French). and click Server installation. Microsoft SQL Server 2008 R2 Express Edition is installed by default. Security Desk. When installing Genetec Server.genetec.

TIP Anytime after the installation.genetec.  Click Space to view the disk space requirement summary. you can also:  Click the application name to view a Feature Description and its space requirements. (Optional) Client. For language availability. Installs the Genetec Server service. the Directory database. 8 Click Next.500.  Click the icon next to the application to change how the feature is installed.com | Security Center Installation and Upgrade Guide 5. and the Watchdog service. or both. 2014 15 .2 SR9 EN.2. change the folder if necessary. 7 In the Custom Setup page.  Click Help to view the custom setup tips. Server Admin. select the Security Center applications to install.2 program group.C9(1) | Last updated: November 21. select the user interface language for Security Center applications. You can choose from the following:   Server. see “Documentation languages” in the Security Center Release Notes.002-V5. 9 In the Language Selection page. you can change the user interface language any time using the Language Tool found in the Tools subfolder of the Genetec Security Center 5. gtap. and click Next. Installs the Security Center Client applications: Config Tool. and click Next. NOTE Online help for Security Center applications is not available in all languages.Install Security Center on the main server 6 In the Destination folder page. Security Desk. NOTE From this page.

2.C9(1) | Last updated: November 21. gtap.002-V5. select Main server.genetec. and click Next.500.2 SR9 EN. see "Install an expansion server" on page 29.com | Security Center Installation and Upgrade Guide 5.Install Security Center on the main server 10 In the Installation Type page. NOTE If you are installing an expansion server. 2014 16 .

and at sign (@). Select an existing Microsoft SQL Server instance to install the database on. For more information. Best practice: Replace (local) with your machine name. ampersand (&). single quotation mark ('). The default is SQLEXPRESS. NOTE The database server name is not case-sensitive. Subsequent characters can be letters defined by the Unicode Standard 2.002-V5. number sign (#). select one of the following options:  Install a new database server.com/en-us/library/ms189822. It cannot be longer than 16 characters.microsoft. and letter characters from other languages.2. decimal numbers from Basic Latin or other national scripts. comma (.). Installs Microsoft SQL Server 2008 R2 Express Edition. The first letter of the instance name must be a letter or an underscore (_).). or an underscore (_). semi-colon (. Embedded spaces or other special characters are not allowed: backslash (\). but it must meet the following criteria:       It must not match any of the SQL Server reserved keywords.0. Use an existing database server. This is necessary if you are configuring the Directory for load balancing. 2014 17 .aspx. 12 Click Next.C9(1) | Last updated: November 21.500.2 SR9 EN. gtap. see the Security Center Administrator Guide. Acceptable letters are defined by the Unicode Standard 2. the dollar sign ($). PRIMARY. For a complete list of all reserved keywords.com | Security Center Installation and Upgrade Guide 5.Install Security Center on the main server 11 In the Database Server page. and so on. such as DEFAULT. You must choose a database server name.0. including Latin characters a-z and AZ.genetec. colon (:). see http:// msdn.

has the rights to the local or remote database.C9(1) | Last updated: November 21.com | Security Center Installation and Upgrade Guide 5. If this server is to host the Active Directory role. Use the default username (Local System) to run the Security Center services.002-V5. and has Log on as service user rights.Install Security Center on the main server 13 In the Services logon parameters page. 14 Click Next.genetec. select one of the following options:   Use default username and password. 2014 18 .500. the specified user must have Read and Write access to the Active Directory you want it to connect to.2. This option works in most cases. gtap. Enter a valid domain username and password. Specify the username and password for all services.2 SR9 EN. IMPORTANT Be sure that the service user is a member of the Administrators group.

then Server Admin address will need to include the port number in the URL (for example. See "Technical support" on page 91. The TCP port through which the servers in your system communicate.Install Security Center on the main server 15 In the Server parameters page.com | Security Center Installation and Upgrade Guide 5. or type and confirm a new password to open Server Admin. Server password/Confirm password.   Server port. “http://computer:port/Genetec” instead of “http://computer/Genetec”).C9(1) | Last updated: November 21.2.002-V5. 2014 19 . The HTTP port that is used for Server Admin. IMPORTANT If you lose the server password. The link to Server Admin (accessible through Start menu) will automatically include this port. Example: a web browser. CAUTION Be careful for conflicts with other software running on the server that may also use port 80. Leave blank (the default).2 SR9 EN. enter the following fields:  Web server port. If you change the default port.500. 16 Click Next. gtap.genetec. you’ll need to call Genetec Technical Support to reset it.

Install Security Center on the main server 17 In the Firewall Rules page.com | Security Center Installation and Upgrade Guide 5. select the Allow Genetec Security Center 5. See "Ports used by Security Center" on page 44.genetec. NOTE You’ll also need to configure the Security Center ports on your company’s firewall after the installation.C9(1) | Last updated: November 21. Select this option to ensure that the internal Windows Firewall security rules are configured correctly.2.2 SR9 EN.2 to create necessary firewall rules for its applications option.500.002-V5. 2014 20 . gtap.

2. 2014 21 . a In the WinPcap Installation Wizard. select the Automatically start the WinPcap driver at boot time option. and click Install. This option allows you to capture diagnostic data for units and other services in Security Center. follow the installation instructions. The WinPcap 4. This data will be used by the Genetec Technical support team should you require assistance.002-V5.3 Installation Wizard opens.500.C9(1) | Last updated: November 21. c Click Finish.genetec. b In the Installation options page.2 SR9 EN. and continue with the Security Center installation.Install Security Center on the main server 18 In the WinPcap Installation page.com | Security Center Installation and Upgrade Guide 5. select Install WinPcap . gtap.1.

Plan Manager Server. IMPORTANT If the existing Plan Manager database (default=PMX) is hosted on a remote server.genetec. If a previous version of Plan Manager was installed on this computer.   Plan Manager Client. select the Plan Manager components you wish to install on this computer. the Plan Manager role will be created by default and hosted on the main server after the installation. 20 In the Ready to Install the Program page.2 SR9 EN. Security Center installation package does not contain the demo maps for Plan Manager. open Programs and Features from the Control Panel.002-V5. click Install. If installed. selecting to install Plan Manager will upgrade the old version to the new one.C9(1) | Last updated: November 21.500.Install Security Center on the main server 19 In the Plan Manager Installation page. see the Plan Manager User Guide (click here to download).2. Server components required to run the Plan Manager role. TIP If later you need to modify the installed Plan Manager components on this computer. We recommend installing Plan Manager Client on all Security Center Client workstations.com | Security Center Installation and Upgrade Guide 5. Click here to download. Client component of Plan Manager that runs as tile plugin in Security Desk. 2014 22 . you must upgrade that server first. right-click Genetec Plan Manager and select Change. gtap. For more information.

Connect to GTAP for the latest service pack now.002-V5. install the required Omnicast compatibility packs now (see "Install Omnicast compatibility packs" on page 46). If you have access to the Internet from your computer. See "Activate your license" on page 24.genetec.2 SR9 EN.2.C9(1) | Last updated: November 21. Opens the Window Installer log in Notepad. Always leave this option selected. Security Center is now installed on the main server.500. 2014 23 . Proceed to install Security Center on the expansion servers (see "Install an expansion server" on page 29). Once connected to GTAP. Show the Windows Installer log. gtap. Opens Server Admin in a browser for additional configuration. the Server Admin browser window appears. select this option to download the latest service pack. select the options that apply:    Launch Server Admin. 23 With Server Admin.Install Security Center on the main server 21 When the Installation Wizard Completed page appears. 22 Click Finish. If you selected the Launch Server Admin option in Step 21.com | Security Center Installation and Upgrade Guide 5. activate your product license. click System Management > Product Download. After you are done: If Omnicast systems will be federated.

2 SR9 EN. gtap. 3 Enter the server password that you set in Step 15 of the main server installation.500. double-click Genetec Server Admin ( ) in the Genetec Security Center 5. The password is specified in Step 15 during the main server installation. 2 Do one of the following:  In the address bar of your Web browser.002-V5. Web activation 1 Open the Server Admin web page. Before you begin: To activate your license.com | Security Center Installation and Upgrade Guide 5. 2014 24 . type http://computer:port/Genetec. you’ll need the following: • The System ID and password found in the Security Center License Information document.2. The Server password to log on to Server Admin.  If connecting to Server Admin from the local host.2 program folder.genetec. and port is the Web server port specified during Security Center Server installation (see Step 15). • Genetec Technical Support sends you this document when you purchase the product. (Recommended) • If you do not have Internet access: See "Manual license activation" on page 26. where computer is the DNS name or the IP address of your server. You can activate your license one of two ways: • If you have Internet access: See "Web activation" on page 24. You may omit the Web server port if you are using the default value (80).C9(1) | Last updated: November 21.Install Security Center on the main server Activate your license You must activate your Security Center license on the main server using Server Admin. and click Log on.

C9(1) | Last updated: November 21.2 SR9 EN. 6 In the Web activation dialog box. The License management dialog box appears. 2014 25 .genetec.500.2.002-V5. click Modify license ( ).com | Security Center Installation and Upgrade Guide 5.Install Security Center on the main server 4 In the License dialog box that appears. enter your System ID and Password as specified in the Security Center License Information document. gtap. 5 Click Web activation.

9 Close the browser window. 8 Click Save to close the License dialog box. you can activate your license manually. After you are done: Reboot your server. You may omit the Web server port if you are using the default value (80). NOTE Many more settings can be configured in the Server Admin. where <computer> is the DNS name or the IP address of your server.2 program folder in Windows. and <port> is the Web server port specified during Security Center Server installation (see Step 15).2. 1 Open the Server Admin web page. type http://<computer>:<port>/Genetec.com | Security Center Installation and Upgrade Guide 5.genetec. The details of your license appear in the License dialog box. see “Server – Server Admin” in the Security Center Administrator Guide. 2 Do one of the following:  In the address bar of your Web browser.002-V5.  If connecting to Server Admin from the local host.C9(1) | Last updated: November 21. For more information.2 SR9 EN.500. double-click Genetec Server Admin ( ) in the Genetec Security Center 5. gtap. 2014 26 .Install Security Center on the main server 7 Click Activate. Manual license activation If you do not have Internet access.

gtap. 4 In the License dialog box that appears.Install Security Center on the main server 3 Enter the server password that you set in Step 15 of the Security Center Server installation.genetec. click Modify license ( ). 5 In the License management dialog box.2. log on to GTAP at https://gtap.vk. The default name for the file is Validation. 6 From another computer with Internet access. click Validation key.C9(1) | Last updated: November 21.com | Security Center Installation and Upgrade Guide 5. 2014 27 . and click Log on.002-V5. It is used to obtain the license key that unlocks your Security Center software. The validation key is a number sequence (in hexadecimal text format) generated by the Server Admin.500.2 SR9 EN.com.genetec. and choose to save or copy the validation key.

 Browse for the License.500. 12 In the License dialog box.2 SR9 EN. enter the System ID and the Password specified in the Security Center License Information document. gtap. The default name is your System ID followed by _Directory_License.Install Security Center on the main server 7 In the GTAP login page. do one of the following:  Paste your license information from the License. 11 In the Directory tab of the Server Admin web page. and navigate to and open the Validation.com | Security Center Installation and Upgrade Guide 5.002-V5. 2014 28 . 10 Return to the Security Center main server.vk file.2.lic file (open with a text editor). click License information. see “Server – Server Admin” in the Security Center Administrator Guide. 13 In the License management dialog box. click Modify license ( ).lic file. For more information. The message Your license has successfully been activated appears.C9(1) | Last updated: November 21. 15 Click Activate. 14 In the Manual activation dialog box. and save the license key to a file. click Manual activation. 9 Click Click here to download your license key. and then click Submit. and click Login.lic. 8 Click Activate your license.genetec. and click Open. NOTE Many more settings can be configured in the Server Admin.

Security Desk. • (Optional) Client applications (Config Tool. The expansion server installation procedure installs the following: • The Genetec Server service without the Directory role.exe in the root folder of the Security Center installation package. The Security Center Installation startup screen appears. you must right-click the setup. 4 If you are prompted to install any missing prerequisites.Install an expansion server Install an expansion server This section explains how to install an expansion server. IMPORTANT You cannot install an expansion server until the main server is up and running. The installed software will take care of the creation or the upgrade of all the databases your system requires.500. Before you begin: Read "Pre-installation checklist" on page 2.exe and select Run as administrator. For more information.002-V5. 3 Click Server installation. the web portal Server Admin and the Watchdog service are also installed.com | Security Center Installation and Upgrade Guide 5.genetec. An expansion server adds processing power to your Security Center system. click Install.2. IMPORTANT If you are not logged on as administrator. gtap. 2014 29 . When installing Genetec Server. If you don’t have one. A reboot might be required. You only need to specify the name of your database server. select the installation language (English or French).2 SR9 EN. Microsoft SQL Server 2008 R2 Express Edition is installed by default. You can add expansion servers to your Security Center system at any time by connecting them to the main server. 2 In the lower-right corner of the dialog box. see "Install Security Center on the main server" on page 14. or both). 1 Double-click setup.C9(1) | Last updated: November 21.

NOTE From this page. 8 In the Custom Setup page. Server Admin.  Click Space to view the disk space requirement summary.C9(1) | Last updated: November 21. see “Documentation languages” in the Security Center Release Notes.genetec. click Next. select I accept the terms in the license agreement and click Next. you can change the user interface language any time using the Language Tool found in the Tools subfolder of the Genetec Security Center 5. NOTE Online help for Security Center applications is not available in all languages. and click Next. 7 In the Destination folder page.2. Installs the Genetec Server service.2 program group. 10 In the Language Selection page.com | Security Center Installation and Upgrade Guide 5. (Optional) Client. 6 In the License Agreement page. the Directory database.Install an expansion server 5 In the InstallShield Wizard Welcome page. you can also do the following:  Click the application name to view a Feature Description and its space requirements.500. or both. select the Security Center applications to install. change the folder if necessary. gtap. 9 Click Next.  Click the icon next to the application to change how the feature is installed.  Click Help to view the custom setup tips. TIP After the installation.2 SR9 EN. Installs the Security Center Client applications: Config Tool. 2014 30 . and click Next. You can choose from the following:   Server. select the user interface language for Security Center applications. and the Watchdog service. Security Desk. For language availability.002-V5.

500. 2014 31 .com | Security Center Installation and Upgrade Guide 5.genetec.002-V5. select the Expansion server option.C9(1) | Last updated: November 21.Install an expansion server 11 In the Installation Type page.2. gtap. and click Next.2 SR9 EN.

Select an existing Microsoft SQL Server instance to install the database on.com | Security Center Installation and Upgrade Guide 5.0. Use an existing database server.microsoft.2 SR9 EN. semi-colon (. see http:// msdn.002-V5. The first letter of the instance name must be a letter or an underscore (_).). such as DEFAULT. Embedded spaces or other special characters are not allowed: backslash (\). ampersand (&).2. or an underscore (_). select one of the following options:  Install a new database server.genetec. The default is SQLEXPRESS. and at sign (@). including Latin characters a-z and AZ.). For more information.0. and letter characters from other languages. comma (. the dollar sign ($).Install an expansion server 12 In the Database Server page. and so on. see the Security Center Administrator Guide. Best practice: Replace (local) with your machine name. colon (:). PRIMARY.com/en-us/library/ms189822. but it must meet the following criteria:       It cannot match any of the SQL Server reserved keywords. This is necessary if you are configuring the Directory for load balancing. It cannot be longer than 16 characters. Installs Microsoft SQL Server 2008 R2 Express Edition. You must choose a database server name. NOTE The database server name is not case-sensitive. decimal numbers from Basic Latin or other national scripts.500. single quotation mark ('). gtap. number sign (#). 2014 32 . Acceptable letters are defined by the Unicode Standard 2. 13 Click Next. For a complete list of all reserved keywords.aspx. Subsequent characters can be letters defined by the Unicode Standard 2.C9(1) | Last updated: November 21.

Install an expansion server

14 In the Services logon parameters page, select one of the following options:

Use default username and password. Use the default username (Local System) to run the
Security Center services. This option works in most cases.
Specify the username and password for all services. Enter a valid domain username and
password.
IMPORTANT Be sure that the service user is a member of the Administrators group, has
the rights to the local or remote database, and has Log on as service user rights. If this
server is to host the Active Directory role, the specified user must have Read and Write
access to the Active Directory you want it to connect to.

15 Click Next.

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Install an expansion server

16 In the Server parameters page, enter the following fields:

Web server port. The HTTP port that is used for Server Admin. If you change the default
port, then Server Admin address will need to include the port number in the URL (for
example, “http://computer:port/Genetec” instead of “http://computer/Genetec”). The
link to Server Admin (accessible through Start menu) will automatically include this
port.
CAUTION Be careful for conflicts with other software running on the server that may also
use port 80. Example: any other web browser.

Server port. The TCP port through which the servers in your system communicate.
Server password/Confirm password. Leave blank (the default), or type and confirm a new
password to open Server Admin.
IMPORTANT If you lose the server password, you’ll need to call Genetec Technical
Support to reset it. See "Technical support" on page 91.

17 Click Next.

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Install an expansion server

18 In the Connection parameters to the main server page, enter the following fields:

Main server name or IP address. The DNS name or IP address of the main server.
If you changed the port number (4502) on the main server, you must append the port
number to the server name, separated by a colon ‘:’.

Main server password. Enter the same password used to configure the main server.

19 In the Firewall Rules page, select the Allow Genetec Security Center 5.2 to create
necessary firewall rules for its applications option.

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The WinPcap 4.2 SR9 EN. a In the WinPcap Installation Wizard.2. follow the installation instructions. select the Install WinPcap option. 20 In the WinPcap Installation page. and continue with the Security Center installation. c Click Finish.500. select the Automatically start the WinPcap driver at boot time option. See "Ports used by Security Center" on page 44.genetec. gtap.1.Install an expansion server Select this option to ensure that the internal Windows Firewall security rules are configured correctly. b In the Installation options page. NOTE You’ll also need to configure the Security Center ports on your company’s Firewall after the installation.002-V5. and click Install.3 Installation Wizard opens. This option allows you to capture diagnostic data for units and other services in Security Center.com | Security Center Installation and Upgrade Guide 5.C9(1) | Last updated: November 21. 2014 36 .

We recommend installing Plan Manager Client on all Security Center Client workstations. 22 In the Ready to Install the Program page. right-click Genetec Plan Manager and select Change. You must install Plan Manager Server if you plan to host the Plan Manager role on this server.2 SR9 EN.C9(1) | Last updated: November 21. selecting to install Plan Manager will upgrade the old version to the new one. Plan Manager Server. click Install. Server components required to run the Plan Manager role. open Programs and Features from the Control Panel. gtap.Install an expansion server 21 In the Plan Manager Installation page. select the Plan Manager components you wish to install on this computer.   Plan Manager Client.002-V5. If a previous version of Plan Manager was installed on this computer.2. TIP If later you need to modify the installed Plan Manager components on this computer. 2014 37 .com | Security Center Installation and Upgrade Guide 5. Client component of Plan Manager that runs as tile plugin in Security Desk.500.genetec.

Opens the Server Admin in a browser for additional configuration.2 SR9 EN. Proceed to connect the expansion server to the main server.genetec.com | Security Center Installation and Upgrade Guide 5. Always leave this option selected. select one the options that apply:    Launch Server Admin. 2014 38 . If you have access to Internet from your computer. click System Management > Product Download.500. After you are done: If Omnicast systems will be federated. the Server Admin browser window appears. install the required Omnicast compatibility packs now (see "Install Omnicast compatibility packs" on page 46). select this option to download the latest service pack. Opens the Window Installer log in Notepad.002-V5. Connect to GTAP for the latest service pack now.Install an expansion server 23 When the Installation Wizard Completed page appears.2. gtap. Once connected to GTAP. 24 Click Finish. The expansion server is installed. Show the Windows Installer log.C9(1) | Last updated: November 21. If you selected the Launch Server Admin option in Step 23.

500. gtap. double-click Genetec Server Admin ( ) in the Genetec Security Center 5.Install an expansion server Connect the expansion server to the main server This step is only applicable if you need to modify the information that was entered in Step 18 of the expansion server setup wizard. 1 Do one of the following:   If you selected the Launch the web-based Server Admin option in Step 23 of the expansion server installation procedure. 2 Do one of the following:  In the address bar of your Web browser. type http://<computer>:<port>/Genetec. and click Log on. where <computer> is the DNS name or the IP address of your server. open the Server Admin Web page in Step 2.2 SR9 EN. and <port> is the Web server port specified during Security Center Server installation (see Step 16). If you did not select the Launch the web-based Server Admin option.2. The main server’s DNS name (or IP address).C9(1) | Last updated: November 21. type the following information:  Security Center Directory.com | Security Center Installation and Upgrade Guide 5. You may omit the Web server port if you are using the default value (80).  If connecting to Server Admin from the local host. Continue with Step 3. 4 Under Main server connection in the Genetec Server page of the Server Admin.002-V5.genetec.2 program folder in Windows. 3 Enter the server password that you set in Step 16. 2014 39 . the Server Admin browser window appears automatically.

2014 40 .002-V5. NOTE Many more settings can be configured in the Server Admin. This password is specified in Step 16 during the main server installation. The password to log on to the Server Admin on the main server.2 SR9 EN. see “Server – Server Admin” in the Security Center Administrator Guide.2.500. gtap.genetec.com | Security Center Installation and Upgrade Guide 5. Now your expansion server is connected to the main server.C9(1) | Last updated: November 21. For more information.Install an expansion server  Password. 5 Click Apply to save your changes.

002-V5. You can choose from the following   Config Tool. 6 In the License Agreement page. and click Next. select the installation language (English or French). Help is always installed. both client applications are installed. 3 Click Client installation.500. Allows you to efficiently control and monitor multiple security and public safety applications. 5 In the InstallShield Wizard Welcome page. IMPORTANT If you are not logged on as administrator. 4 If you are prompted to install any missing prerequisites. Security Desk.2 SR9 EN. select I accept the terms in the license agreement and click Next.genetec.com | Security Center Installation and Upgrade Guide 5.exe and select Run as administrator. 2 In the lower-right corner of the dialog box.C9(1) | Last updated: November 21.exe in the root folder of the Security Center installation package. and the client applications to install. A reboot might be required. 1 Double-click the setup. The Security Center Installation startup screen appears. click Next. 7 In the Destination folder page. click Install. 8 In the Custom Setup page. By default. change the folder if necessary.Install Security Center Client Install Security Center Client The Security Center Client installation option installs Config Tool and Security Desk. Allows you to configure all Security Center components. gtap. 2014 41 . select Client.2. you must right-click the setup.

 Click Help to view the custom setup tips. NOTE Online help for Security Center applications is not available in all languages. see “Supported documentation languages” in the Security Center Release Notes. Select this option to ensure that the internal Windows Firewall security rules are configured correctly. TIP After the installation.2. 10 In the Language Selection page. select the Allow Genetec Security Center 5. For language availability.2 program group.2 SR9 EN. you can change the user interface language any time using the Language Tool found in the Tools subfolder of the Genetec Security Center 5.  Click Space to view the disk space requirement summary.002-V5. 2014 42 .500. gtap. 11 In the Firewall Rules page. 9 Click Next.  Click the icon next to the application to change how the feature is installed. and click Next.Install Security Center Client NOTE From this page.genetec.C9(1) | Last updated: November 21.com | Security Center Installation and Upgrade Guide 5. NOTE You’ll also need to configure the Security Center ports on your company’s Firewall after the installation. you can also do the following:  Click the application name to view a Feature Description and its space requirements. See "Ports used by Security Center" on page 44.2 to create necessary firewall rules for its applications option. select the user interface language for Security Center applications.

14 Click Finish. and configure the Security Center ports on your company’s Firewall. After you are done: Install any required compatibility packs and hotfixes. If a previous version of Plan Manager was installed on this computer. selecting to install Plan Manager will upgrade the old version to the new one. 2014 43 . We recommend installing Plan Manager Client on all Security Center Client workstations. right-click Genetec Plan Manager and select Change.2. TIP If later you need to modify the installed Plan Manager components on this computer. gtap. Plan Manager Client is the client component of Plan Manager that runs as tile plugin in Security Desk.genetec. click Install. select Install Plan Manager Client to install this plugin along with Security Center Client. "Install Microsoft hotfixes" on page 48. See "Install Omnicast compatibility packs" on page 46.com | Security Center Installation and Upgrade Guide 5.2 SR9 EN. 13 In the Ready to Install the Program page.Install Security Center Client 12 In the Plan Manager Installation page.C9(1) | Last updated: November 21. open Programs and Features from the Control Panel.002-V5. and "Ports used by Security Center" on page 44.500.

you were given the option of allowing Security Center to create firewall rules for its applications.C9(1) | Last updated: November 21.2 SR9 EN.com | Security Center Installation and Upgrade Guide 5.500. The ones you configure for your installation may be different.genetec. The following table describes the default ports used by Security Center applications.002-V5. However. If you selected this option.2. Computer Inbound Outbound Port usage All servers TCP 4502 TCP 4502 Communication between servers Main server HTTP 80 Connection via Server Admin TCP 5500 Directory connection requests All expansion servers TCP 5500 Directory connection requests Omnicast Federation UDP 1024-2048 Security Desk when viewing video from an Omnicast Federation in Security Center Archiver TCP 555 Live and playback stream requests UDP 15000– 16000 UDP 15000– 16000 TCP & UDP Live unicast streams (audio & video) Vendor specific ports for events and unit discovery UDP 47806 UDP 47806 Live multicast video streams UDP 47807 UDP 47807 Live multicast audio streams TCP 554 or HTTP 80 Typical port used to request video from a unit Media Router TCP 554 Live and playback stream requests Redirector TCP 560 Live and playback stream requests UDP 8000– 12000 Live audio & video unicast streams UDP 47806 Live audio & video multicast streams TCP 555 gtap.Ports used by Security Center Ports used by Security Center During the Security Center installation. you still need to ensure that all ports used by Security Center are open and redirected for firewall and network address translation purposes. 2014 Communication with Archiver 44 . all Security Center applications were added as exceptions to the internal Windows firewall.

2.2 SR9 EN.Ports used by Security Center Computer Inbound Outbound Port usage Access Manager UDP/TCP 4070 UDP/TCP 4070 • HID VertX/Edge controllers • HID VertX/Edge EVO controllers TCP 20 TCP 21.genetec.C9(1) | Last updated: November 21. 2014 Live and playback audio/video requests 45 .500.002-V5.com | Security Center Installation and Upgrade Guide 5. 23 HID VertX/Edge controllers TCP 4050 • HID VertX/Edge controllers • HID VertX/Edge EVO controllers TCP 22 • HID VertX/Edge EVO controllers UDP 5000 Fixed Sharp unit discovery LPR Manager Intrusion Manager TCP 8731 Fixed Sharp units and Patrollers TCP 8832 Patroller hotfix requests TCP 3001 Security Desk & Config Tool TCP 3001 Bosch intrusion panels TCP 5500 Directory connection requests UDP 6000–6500 Live audio & video unicast streams UDP 47806 Live multicast video streams TCP 554–560 gtap.

open the folder for the required Omnicast version. If upgrading from an earlier version of Security Center.500.com | Security Center Installation and Upgrade Guide 5. at https://gtap. • When installing both Omnicast and Security Center on the same computer.2 SR9 EN. 3 Double-click setup. click Finish. previously installed compatibility packs must be uninstalled and replaced with the ones provided on the Security Center 5. You will need a username and password to log on to GTAP. install • • • Omnicast before installing the compatibility packs. 4 When the installation is complete. and follow the Installation Wizard instructions.002-V5. 6 If you stopped Genetec services prior to this installation. You need to install a different Omnicast compatibility pack for each Omnicast version you will federate to your Security Center.genetec. gtap.2. Close all Security Center applications (Config Tool and Security Desk) and stop all Genetec services before installing the compatibility packs. 5 Repeat Step 2 to Step 4 for all Omnicast versions you need.Install Omnicast compatibility packs Install Omnicast compatibility packs The Omnicast compatibility pack is a software component that lets you view video from federated Omnicast systems in Security Center.exe. NOTE The Omnicast compatibility packs are also available for download from the GTAP Product Download page.2 installation package.C9(1) | Last updated: November 21.genetec. 2 In the CompatibilityPacks folder. To install an Omnicast compatibility pack: 1 Open the Security Center installation package. IMPORTANT Note the following before you begin: • Security Center components (Server or Client) must be installed first. 2014 46 . restart them now.com.

Synergis.Reporting.Synergis.PointOfSale parameter to True. For more information about using plugins in Security Center. contact your Genetec Sales Representative.C9(1) | Last updated: November 21. you must have a valid certificate for that plugin in your license.genetec.Install plugins Install plugins Plugins are installed separately from Security Center.xml file in C:\Program Files\Genetec Security Center 5. do the following after installing the Security Center Client: 1 Open the SecurityDesk.plugins.2.500.Reporting. Before installing a plugin. 2 Set the Genetec. gtap. Enable Point-of-Sale plugin in Security Center To view POS reports in Security Desk. 2014 47 .com | Security Center Installation and Upgrade Guide 5.2.PointOfSale.002-V5. EXAMPLE <Assembly Name="Genetec. The procedures for installing plugins are found in the individual Plugin User Guides.dll" Enabled="true" /> After you are done: Perform this procedure on each computer hosting a Security Center Client.2 SR9 EN.

g Double-click NDP40-KB294124-x64.2 SR9 EN. you may receive the following notification when you log on to Config Tool or Security Desk: “A necessary dependency for this application has not been found on the system. c Click Run.exe. e Click Run. 2 Open the Security Center installation package. d Open the Hotfixes/Microsoft/KB2494124 folder. and click Finish. b Double-click NDP40-KB2468871-v2-IA64. follow the Installation Wizard instructions. 3 If you are using a 64-bit system. 5 Restart your computer.com | Security Center Installation and Upgrade Guide 5. f Click Run. follow the Installation Wizard instructions. follow the Installation Wizard instructions. and click Finish. do the following: a Open the Hotfixes/Microsoft/KB2468871 (first) folder. do the following: a Open the Hotfixes/Microsoft/KB2468871 (first) folder. and click Finish. 4 If you are using a 32-bit system.2. and click Finish. h Click Run.exe. gtap. 2014 48 . you must install the microsoft hotfix on your computer. f Open the Hotfixes/Microsoft/KB2494124 folder. c Click Run. and click Finish. follow the Installation Wizard instructions.C9(1) | Last updated: November 21. 1 Close Config Tool and Security Desk.500.exe. Video stability and performance are not guaranteed without the hotfix KB2494124/KB2468871”.Install Microsoft hotfixes Install Microsoft hotfixes After installing Security Center. b Double-click NDP40-KB2468871-v2-x86.002-V5.genetec. e Double-click NDP40-KB294124-x86. follow the Installation Wizard instructions. d Double-click NDP40-KB2468871-v2-x64. If you receive this message.exe.exe.

and configure the name and password of the main server it is supposed to connect to. Before you begin: Make sure you have another main server to connect to before you decommission your current main server. 6 Click Apply to save your changes.genetec.2 SR9 EN. 3 Scroll to the end of the browser page and click Deactivate Directory.2. 2014 49 . click the Genetec Server tab. the Main server configuration is always used by default. You might need to convert a main server to an expansion server since only one main server is allowed per system. see "Install Security Center on the main server" on page 14. gtap.500.Convert a main server to an expansion server Convert a main server to an expansion server When a computer comes pre-installed with Security Center. 2 In the Server Admin page. the Directory tab will not appear. 5 Scroll to the section labelled Main server connection. 1 Log on to Server Admin on your computer using a Web browser (Internet Explorer).C9(1) | Last updated: November 21. 4 Log on again to Server Admin. This time.002-V5. For more information. This operation will restart Genetec Server.com | Security Center Installation and Upgrade Guide 5.

2 In the window that appears.002-V5.genetec. 2 In the window that appears. 2014 50 .2 SR9 EN. To uninstall a component from Windows XP: 1 Click Start > Control Panel > Add or Remove programs.2.500.1 Client and a Security Center 5. CAUTION If you are uninstalling a Security Center 5. You will need to reinstall the Security Center Server.com | Security Center Installation and Upgrade Guide 5. right-click the component name and select Uninstall. select the component name and click Remove.Uninstall Security Center components Uninstall Security Center components Security Center components are uninstalled from Windows Control Panel.C9(1) | Last updated: November 21. gtap. the server component is also uninstalled.2 Server is installed on the same computer. To uninstall a component from Windows 7 or Windows 8: 1 Click Start > Control Panel > Programs and Features.

2. must have at least 0.C9(1) | Last updated: November 21. 2014 51 .Post-installation checklist Post-installation checklist After you install or upgrade Security Center.002-V5. and the NIC used by Server Admin All clients applications are able to log on    All roles must be running  Any yellow warnings?  Database is connected (update if required) NIC used by the role (switch to Advanced view) Archiver    Check disks groups.2 SR9 EN.com | Security Center Installation and Upgrade Guide 5. and the NIC used by Server Admin Server Admin/expansion server    Connected to the main server Network interface card (NIC) order.genetec.2% of free space Multiple Archivers on one server? Separate the databases and storage Access Manager    All required extensions have been added  LPR Manager Root folder set to the correct folder Network view    Tree structure and routes are configured  All servers are showing up in the tree structure gtap.500. check and do the following:  Server Admin/main server  Directory is started  Database is connected (update if required) Network interface card (NIC) order.

2.com | Security Center Installation and Upgrade Guide 5.genetec.1) to version 5.C9(1) | Last updated: November 21.2.002-V5.2 SR9 EN. 2014 52 .2 Upgrading to Security Center 5. This section includes the following topics: • • • • • • "Before you upgrade" on page 53 "Upgrade overview" on page 57 "Upgrade the main server" on page 64 "Upgrade an expansion server" on page 65 "Upgrade Security Center Client" on page 66 "Reapply role settings after you upgrade from 4.0" on page 67 gtap.500.2 This section explains how to upgrade an earlier version of Security Center (such as version 5.

 The name of the database server used to manage the Directory database. 2014 53 .2.2 Server.xml file is overwritten during the upgrade. a new standard Windows Active Directory attribute is used by the Active Directory role to import users and cardholders to Security Center.0 to 5. IMPORTANT If you have an Active Directory role in your current system.2" on page 54 Before you perform any upgrade Starting from Security Center 5. so you can use it as a reference to re-configure the overwritten file.0 to 5. Used on users. read and do the following: • If you have both 5.002-V5.1 to 5. IMPORTANT Be sure to enter the same values as used in your previous installation when InstallShield Wizard prompts you for these parameters.2. Before you upgrade from 5.xml file to another location on your system.1 to 5. Used on cardholders.Before you upgrade Before you upgrade This section describes the things you need to know and do before upgrading to Security Center 5.com | Security Center Installation and Upgrade Guide 5.2.2 SR4. it sets the status of the user to inactive if the date is in the past. make sure the Windows user configured to connect to the Windows Active Directory has read access to the attribute accountExpires before you upgrade. gtap.1 to 5. Back up the current MatchersSettings.500.2. • You need the following information with you:  The service logon username and password for all your servers.genetec. This section includes the following topics: • • • • "Before you perform any upgrade" on page 53 "Before you upgrade from 5.2" on page 54 "Before you upgrade from 4.1 Server before installing the 5. The new attribute being added is accountExpires.2" on page 53 "Before you upgrade from 5.1 Client and 5.1 Server installed and want to upgrade the server to 5.C9(1) | Last updated: November 21. NOTE You will not lose your previous configuration settings. it sets the expiration date of the cardholder in Security Center. • (AutoVu only) The MatchersSettings.2 SR9 EN. you must uninstall the 5.2 Before you upgrade your system from Security Center 5. Failing to do so will cause all cardholders and credentials previously imported from the Windows Active Directory to be deleted when you synchronize Security Center with your Windows Active Directory after the upgrade.

gconfig file. New roles introduced in 5. they must all be upgraded at the same • time.2 folder.2 SR9 EN. you must copy the VertXConfig. Not all users will be affected by this security upgrade. some users may get errors (Account disabled or locked down) when logging on to Security Center.com | Security Center Installation and Upgrade Guide 5.0 to 5.0 to 5. After upgrading. Click here for the most recent version of this document. read the following: • Security Center main server must be upgraded first. its data server and database name. the VertXConfig. and its device extensions (for SST extensions. • New features introduced in 5. Write down its server name.2 folder.gconfig file. you must copy the VertXConfig. and LPR Manager must be upgraded to 5. Media Router. if it exists. from your Security Center 5.0 servers. do not start testing the failover until all servers in your system are upgraded and running normally.C9(1) | Last updated: November 21. from your Security Center 5.gconfig file is not copied during • the upgrade.2 cannot be hosted on 5. For more information about upgrading AutoVu systems. write down the discovery ports).Before you upgrade • If you have HID EVO units in your system. If you have any failover configuration in your system. 2014 54 .2 Before you upgrade your system from Security Center 5.0 to 5.500.2.0 program files folder to the 5.  Synergis Access Manager service.2 Before you upgrade your system from Security Center 4. read the following: • The Installation Wizard does not migrate the server and database settings of the services and external systems it upgrades. After upgrading.002-V5.2.2.gconfig file is not copied during the upgrade. the VertXConfig. see “Upgrading AutoVu” in the AutoVu Handbook.genetec. They are:  Auxiliary Archiver  Directory Manager  Health Monitor Global Cardholder Synchronizer If you are upgrading an AutoVu LPR system. if it exists. • Config Tool. gtap. NOTE Upgrading a role to version 5. • When multiple servers are assigned to the same role. you must also upgrade the Sharp cameras. write down the following information so you can reapply them after the upgrade. before you upgrade. If you have HID EVO units in your system.0 to 5. you will need to reset their passwords.1 program files folder to the 5. After the upgrade.2 are only available if the server has been upgraded. As the administrator.2 means upgrading the server hosting the role. If the administrator's password is affected.  • • • Before you upgrade from 4. Therefore. you will need to reset it through the Web Console. Before you upgrade from 5.2.

If you have virtual zones in your system after the upgrade. • In most cases. 2014 55 .C9(1) | Last updated: November 21. and is controlled by the Zone Manager role (introduced in Security Center 5.500. SQL Server 2005 is installed. A hardware zone is a zone based on the inputs of a single access control unit. See "Upgrade zone entities" on page 71.com | Security Center Installation and Upgrade Guide 5.2 SR9 EN. and it is controlled by the Access Manager role. gtap. For more information about upgrading AutoVu systems. you’ll have to attach them manually to the Zone Manager role.2.  External system.genetec. Write down the name and type of external system and the server name of the Integration Service hosting it. But Security Center AutoVu requires SQL • • Server 2008.0). Click here for the most recent version of this document. Zone entities in earlier versions of Security Center are converted to either hardware zones ( ) or virtual zones ( ) in Security Center 5. A virtual zone is a zone based on the inputs of more than one unit.Before you upgrade TIP You’ll find the database and device extension settings in Server Admin. so you’ll need to either upgrade SQL Server 2005 to SQL Server 2008. you must also upgrade the Sharp cameras. under the Synergis Access Manager node. or install a separate SQL Server 2008. If you are upgrading an AutoVu LPR system. see “Upgrading AutoVu” in the AutoVu Handbook.002-V5.2. TIP You’ll find that information in the Config Tool’s Network view.

002-V5.C9(1) | Last updated: November 21. 2014 56 .genetec.2.com | Security Center Installation and Upgrade Guide 5.2 SR9 EN.500.2: Security Center 4.0 Service/External System Is converted to Integration Service (service) Genetec Server (service) Directory (service) Directory (role) Synergis Access Manager (service) Access Manager (role) AutoVu LPR Manager (external system) LPR Manager (role) Active Directory (external system) Active Directory (role) Omnicast federation (external system) Omnicast Federation (role) Security Center federation (external system) Security Center Federation (role) gtap.Before you upgrade • The services and external systems from earlier versions of Security Center are converted to the following roles in Security Center 5.

2 SR9 EN. 7 If you had a Directory failover configuration in your previous installation.2 installation package.2. upgrade all secondary Directory servers using the expansion server upgrade procedure.Upgrade overview Upgrade overview This section summarizes the upgrade process to 5. database. "Install Omnicast compatibility packs" on page 46.genetec.002-V5. "Upgrade Security Center Client" on page 66.2" on page 53. gtap.1 to 5.C9(1) | Last updated: November 21.2" on page 59 Upgrade overview from 5. "Upgrade the main server" on page 64. "Security Center backward compatibility" on page 60 3 If Omnicast systems were federated to your previous Security Center system. 2 Read about backward compatibility. For supported upgrade paths. deactivate all 5.2.1 to 5. 6 Upgrade Config Tool. 2014 57 . general properties.1 to 5.com | Security Center Installation and Upgrade Guide 5. see the Security Center Release Notes. This section includes the following topics: • "Upgrade overview from 5. 4 If you have a large system (five Security Center servers or more). Phase Description See 1 Read the things you need to know and do before you upgrade.0 to 5.2. This is to prevent the roles from reconnecting to the Directory all at once after the main server upgrade. 5 Upgrade the main server.2 The following table summarizes the upgrade process from 5.2" on page 57 • "Upgrade overview from 5.2" on page 58 • "Upgrade overview from 4. Be sure to write down and apply the same settings as used for your previous installation: passwords.0 to 5. and so on. you must uninstall the previously installed compatibility packs and replace them with the ones provided on the Security Center 5. "Upgrade an expansion server" on page 65.1 to 5.500. ports.1 roles before you upgrade any server. "Before you upgrade from 5. “Deactivate a role” in the Security Center Administrator Guide.

"Upgrade an expansion server" on page 65.2. "Upgrade the main server" on page 64.2 SR9 EN. Be sure to write down and apply the same settings as used for your previous installation: passwords.com | Security Center Installation and Upgrade Guide 5.0 to 5. and so on. 2014 58 . 5 Upgrade Config Tool. ports. See • "Upgrade an expansion server" on page 65.2. 9 Upgrade the remaining expansion servers and client workstations in your system according to your priorities and schedule.0 roles before you upgrade any server.2" on page 54. “Deactivate a role” in the Security Center Administrator Guide.genetec. For supported upgrade paths. "Install Omnicast compatibility packs" on page 46. "Before you upgrade from 5. • "Upgrade Security Center Client" on page 66. "Upgrade Security Center Client" on page 66.2 The following table summarizes the upgrade process from 5.Upgrade overview Phase Description 8 If you deactivated all 5. deactivate all 5.2 installation package. This is to prevent the roles from reconnecting to the Directory all at once after the main server upgrade.0 to 5. general properties. you must uninstall the previously installed compatibility packs and replace them with the ones provided on the Security Center 5. one at a time. 3 If you have a large system (five Security Center servers or more). Phase Description See 1 Read the things you need to know and do before you upgrade.500. 6 Upgrade the Media Router role and the LPR Manager role by upgrading the servers hosting these roles. 4 Upgrade the main server. 2 If Omnicast systems were federated to your previous Security Center system.002-V5. see the Security Center Release Notes.0 to 5. gtap. database.C9(1) | Last updated: November 21. Upgrade overview from 5. wait for all the expansion servers to reconnect to the main server (appear online in the Network view) before reactivating the roles.1 roles earlier. Be sure that the CPU usage of the main server is stable after reactivating each role.

2. Upgrade overview from 4. 8 During this phase. • "Upgrade Security Center Client" on page 66.0 to 5.Upgrade overview Phase Description 7 If you deactivated all 5.2 The following table summarizes the upgrade process from 4. one at a time. wait for all the expansion servers to reconnect to the main server (appear online in the Network view) before reactivating the roles.2 installation package. see the Security Center Release Notes. "Reapply role settings after you upgrade from 4. 59 . 2 If Omnicast systems were federated to your previous Security Center system.2 SR9 EN.0 to 5. see the Security Center Release Notes. 2014 page 64.com | Security Center Installation and Upgrade Guide 5.C9(1) | Last updated: November 21.0 roles and features that are backward compatible with 5.500. Phase Description See 1 Read the things you need to know and do before you upgrade and write down all settings that you’ll need to reapply after the upgrade. you can roll out the upgrades to the remaining expansion servers and clients in your system according to your priorities and schedule. 5 If you upgraded from version 4.2" on page 54.2. "Before you upgrade from 4. "Install Omnicast compatibility packs" on page 46. 6 Upgrade all Security Center client applications. Be sure that the CPU usage of the main server is stable after reactivating each role. See • "Upgrade an expansion server" on page 65.0" on page 67. enable all inactive roles. "Upgrade an expansion server" on page 65.2. 3 Upgrade the Directory server in your previous system to be the main server.0.0 roles earlier.0 to 5. you must uninstall the previously installed compatibility packs and replace them with the ones provided on the Security Center 5. "Upgrade Security Center Client" on page 66.002-V5. gtap. For supported upgrade paths.genetec. "Upgrade the main server" on 4 Upgrade all other servers in your previous system as expansion servers. For a list of Security Center 5.

Role type Backward compatible to 5.2 SR9 is backward compatible with many Security Center 5. from 5.2).1 components. 2014 60 . such as in a failover configuration.1 to 5. If a role is assigned to multiple servers. For example.Security Center backward compatibility Security Center backward compatibility Security Center 5.2 includes new role features that may or may not be compatible with earlier versions. all its servers must be running the same version of Security Center.2 SR9.2 SR9. This section includes the following topics: • "Security Center backward compatibility requirements" on page 60 • "Backward compatibility between Security Center roles" on page 60 • "Backward compatibility with Security Desk tasks" on page 61 Security Center backward compatibility requirements The requirements for Security Center backward compatibility are as follows: • Upgrading to latest version. The backward compatibility with Security Center roles is summarized in the following table.genetec.2 SR9 EN. • Using new features.2 SR9.com | Security Center Installation and Upgrade Guide 5.2. A Security Center server must be upgraded in order to use the new features introduced in version 5.500. Backward compatibility between Security Center roles Each new release of Security Center 5.C9(1) | Last updated: November 21. • Directory assigned to multiple servers. then you must always upgrade the main server hosting the Directory role and CT. • Role assigned to multiple servers (except Directory).002-V5. if you upgrade to Security Center 5.1 Media Router No Access Manager Yes Archiver Yes Auxiliary Archiver Yes Active Directory Yes Intrusion Manager Yes gtap. If upgrading to the latest version (for example. then all Directory servers must be upgraded to 5. All Directory servers must use the exact same software version and service release. allowing the system administrator to upgrade the system in stages.

2 SR9 EN.1 tasks is summarized in the following table.2.2 SR9 backward compatibility with Security Desk 5.1 Security Center Federation Yes Omnicast Federation Yes Plugin Manager No LPR Manager No Point of Sale No Directory Manager No Health Monitor Yes Global Cardholder Synchronizer Yes Backward compatibility with Security Desk tasks Security Center 5.1 Operation Monitoringa Yes Cardholder management Yes Visitor management Yes People counting Yes Credential management Yes Hotlist and permit editor No Inventory management No Incidents Yes Zone activities Yes Transactions No Investigation gtap.Security Center backward compatibility Role type Backward compatible to 5. Task category Task type Backward compatibility to Security Desk 5.500.com | Security Center Installation and Upgrade Guide 5.C9(1) | Last updated: November 21.002-V5.genetec. 2014 61 .

500.com | Security Center Installation and Upgrade Guide 5.genetec.Security Center backward compatibility Task category Task type Backward compatibility to Security Desk 5.2.1 Investigation /Access control Area activities Yes Door activities Yes Cardholder activities Yes Visitor activities Yes Area presence Yes Time and attendance Yes Credential activities Yes Elevator activities Yes Visit details Yes Investigation /Asset management Asset activities No Asset inventory No Investigation /Intrusion detection Intrusion detection area activities Yes Intrusion detection unit events Yes Investigation /LPR Hits No Reads No Route playback No Inventory report No Daily usage per Patroller No Logons per Patroller No Reads/hits per day No Reads/hits per zone No Zone occupancy No Archives Yes Bookmarks Yes Motion search Yes Camera events Yes Forensic search Yes Investigation /Video gtap.C9(1) | Last updated: November 21. 2014 62 .002-V5.2 SR9 EN.

Security Center backward compatibility Task category Task type Backward compatibility to Security Desk 5. gtap. Includes live video and playback. 2014 63 .C9(1) | Last updated: November 21.com | Security Center Installation and Upgrade Guide 5.002-V5.2 SR9 EN.genetec.500.1 Maintenance System status Yes Audit trails Yes Activity trails Yes Health history Yes Health statistics Yes Access control unit events Yes Cardholder access rights Yes Door troubleshooter Yes Access control unit configuration Yes Access rule configuration Yes Cardholder configuration Yes Credential configuration Yes IO configuration Yes Maintenance /Video Archiver events Yes Archiver storage details Yes Alarm management Alarm monitoring Yes Alarm report Yes Maintenance /Access control a.2.

see "Activate your license" on page 24. and upgrades it to Security Center 5. 2014 64 . accept the message and continue with the upgrade procedure. The Installation Wizard automatically detects an earlier version of Security Center.2. Use the Main server installation type. Before you begin: • Read "Before you upgrade" on page 53. • Back up all your previous system’s databases. gtap. • Install Genetec Server on the previous main server.002-V5. see the Security Center Administrator Guide of your previous system. IMPORTANT If a reboot warning message displays during the upgrade. You’ll have to apply a new license once you are done.com | Security Center Installation and Upgrade Guide 5.genetec. For information about how to back up your databases.C9(1) | Last updated: November 21.Upgrade the main server Upgrade the main server The main server in your previous Security Center system must be upgraded first.500. See "Install Security Center on the main server" on page 14.2. After you are done: Apply the new license. You will have to reboot after completing the upgrade.2 SR9 EN.

see the Security Center Administrator Guide.Upgrade an expansion server Upgrade an expansion server Before you begin: • If you are migrating from Omnicast 4. After you are done: Repeat this procedure on all expansion servers in your system.genetec. and upgrades it to Security Center 5.500. If some of the roles are still not active. You will have to reboot after completing the upgrade. see the Omnicast Migration Guide 5. Use the Expansion server installation type.x. all the servers in your system should be shown in black. For more information.com | Security Center Installation and Upgrade Guide 5. IMPORTANT If a reboot warning message displays during the upgrade.002-V5. See "Install an expansion server" on page 29. • Install Genetec Server on the expansion server you are upgrading. The Installation Wizard automatically detects an earlier version of Security Center. see the Security Center Administrator Guide of your previous system.2.2. For information on how to back up your databases.2 SR9 EN. To verify that all servers in your system are active. which means they are active. 2014 65 . you may need to upgrade the database. accept the message and continue with the upgrade procedure.C9(1) | Last updated: November 21. In the Network view task. log on to the main server with Config Tool.2. • Back up all your previous system’s databases. gtap.

C9(1) | Last updated: November 21.genetec. 1 Install Security Center Client (see "Install Security Center Client" on page 41). the user workspace is saved as part of the user profile in the Directory.002-V5.com | Security Center Installation and Upgrade Guide 5.2.2 SR9 Client upgrades from version 5.2 SR9 are not supported.1 to 5.0 and 5.0 to 5.0 to 5.Upgrade Security Center Client Upgrade Security Center Client This section includes the following topics: • "Upgrade Security Center Client 4.1 to 5.0 or 5.2. 2014 66 . NOTE The user workspace configuration is not preserved. In previous versions 4. 2 Uninstall the older version of Security Center Client (see "Uninstall Security Center components" on page 50). gtap.0 to Security Center 5.0 or 5.2 SR9" on page 66 • "Upgrade Security Center Client 5.2 SR9 Client upgrades from versions 4. the user workspace was saved as a workstation configuration. The Installation Wizard automatically detects an earlier version of Security Center Client.0 or 5.2 Client is installed side-by-side with previous Security Center Client versions. • Install Security Center Client (see "Install Security Center Client" on page 41).2 SR9 are supported. and upgrades it to Security Center 5.2. Security Center 5.0.2 SR9 EN. Upgrade Security Center Client 5.500. and then you can delete the older version.2 SR9" on page 66 Upgrade Security Center Client 4.1 to Security Center 5. In 5.

do one of the following:    If you are not migrating the federated Omnicast system. 6 If you have an inactive Omnicast Federation.0 Reapply role settings after you upgrade from 4.002-V5.2. do one of the following:  If your Omnicast Directory is located on the same computer as your Security Center Directory. gtap. upgrade their databases.com | Security Center Installation and Upgrade Guide 5.C9(1) | Last updated: November 21.2. 2014 67 . see "Reapply Access Manager settings" on page 68.2 system. the server and database settings are not moved to the latest version.2. see "Upgrade Security Center Client" on page 66. see "Reapply LPR Manager settings" on page 70. If you are upgrading the federated Omnicast system to an independent Security Center 5. 3 If you have an inactive Access Manager.0 When you upgrade from 4. For more information. see "Scenario #3: Migrate a federated Omnicast system to a federated Security Center system" in the Omnicast Migration Guide 5. 1 Log on to your upgraded system using Config Tool. see "Reapply Omnicast Federation settings" on page 71. and in some cases.genetec.0 to 5. This section includes the following topics: • • • • • • • "Find out which roles need their settings reapplied" on page 67 "Reapply Access Manager settings" on page 68 "Reapply Active Directory settings" on page 70 "Reapply LPR Manager settings" on page 70 "Reapply Omnicast Federation settings" on page 71 "Reapply Security Center Federation settings" on page 71 "Upgrade zone entities" on page 71 Find out which roles need their settings reapplied Before you begin: You need the latest Config Tool version to configure the roles. If you are merging the federated Omnicast system to the Security Center system you just upgraded.2. see "Reapply Active Directory settings" on page 70. 2 Open the System task and click Roles. 4 If you have an inactive Active Directory. 5 If you have an inactive LPR Manager. see "Scenario #4: Migrate and merge a federated Omnicast system to its federation host on the same server" in the Omnicast Migration Guide 5. All roles upgraded from the previous system are shown in red (inactive).2 SR9 EN. you need to manually reassign the servers to their respective roles. After you upgrade.500.Reapply role settings after you upgrade from 4.

4 Click Resources.500. 7 If you had an inactive Security Center Federation. open the System task. After you are done: Back up all databases of your new system. 1 In Config Tool. gtap. you need to reapply them to the Access Manager role after the upgrade. see “Back up your role database” in the Security Center Administrator Guide.2 SR9 EN.com | Security Center Installation and Upgrade Guide 5.C9(1) | Last updated: November 21. ) to add the hardware extensions that this Access Manager 3 Click Apply to save your changes. and then select the Access Manager role. 2 Click Extensions and click ( used to control. In the entity tree. all roles appear in black (active).002-V5. Reapply Access Manager settings Because your settings are not preserved by the installation program.2. see "Scenario #5: Migrate and merge a federated Omnicast system to its federation host on a different server".2.0  If your Omnicast Directory is located on a different computer than your Security Center Directory. see "Reapply Security Center Federation settings" on page 71. For more information. click Roles. in the Omnicast Migration Guide 5.Reapply role settings after you upgrade from 4. 2014 68 .genetec.

7 Enter the values previously used by this Access Manager for Datatabase server and Database.2 SR9 EN.com | Security Center Installation and Upgrade Guide 5.2. 2014 69 .500.002-V5.Reapply role settings after you upgrade from 4.genetec. and click Add. gtap. click ( ).0 5 In the Servers section.C9(1) | Last updated: November 21. 6 Select the server that was previously hosting this Access Manager.

Reapply role settings after you upgrade from 4. and click Add. open the System task. the role appears in black (active). In the entity tree. and then select the LPR Manager role. If you used a network drive in the previous version.2. you will have to reset the path to the root folder. click Roles. 2 Click Resources. 9 (Optional) If you used to have zone entities working in online mode in your previous system. Reapply LPR Manager settings Because your settings are not preserved by the installation program. 4 Click Apply to save your changes. the role appears in black (active). select the server that was previously hosting this Active Directory. 1 In Config Tool. 1 In Config Tool. 8 On the General settings page. After you are done: Back up the LPR Manager database. the role appears in black (active). Reapply Active Directory settings Because your settings are not preserved by the installation program. click Database update ( ). After you are done: Back up the Access Manager database. gtap. 7 Click Options.2 SR9 EN. 5 In the Actions section. open the System task. see “Back up your role database” in the Security Center Administrator Guide. and then click Add.genetec. see “Back up your role database” in the Security Center Administrator Guide. 3 Click ( ). In the entity tree. follow "Upgrade zone entities" on page 71. In the entity tree. 4 Select the server that was previously hosting this LPR Manager. click Roles and select the Active Directory role. For more information.500. For more information. click ( ).002-V5.C9(1) | Last updated: November 21. you need to reapply them to the Active Directory role after the upgrade.0 8 Click Apply to save your changes. you need to reapply them to the LPR Manager role after the upgrade. verify that the Root folder is properly set. 6 Click Apply to save your changes. 2014 70 .com | Security Center Installation and Upgrade Guide 5. 3 In the Servers section. 9 Click Apply to save your changes. 2 Click Resources.

3 In the Servers section. 4 Click Apply to save your changes. click Roles. and select a virtual zone entity. 2 Click Resources.com | Security Center Installation and Upgrade Guide 5. Reapply Security Center Federation settings Because your settings are not preserved by the installation program. open the Logical view task. 2 Click Resources.2. you need to reapply them to the Omnicast Federation role after the upgrade.2 SR9 EN. In the entity tree. 4 Click Apply to save your changes. you need to reapply them to the Security Center Federation role after the upgrade. click Roles. select the server that was previously hosting this Security Center Federation. click ( ) and select the server that was previously hosting this Omnicast Federation and click Add. open the System task.Reapply role settings after you upgrade from 4. the role appears in black (active).2. 3 From the Zone Manager drop-down list. you’ll have to manually associate them with the Zone Manager role. 2 Click Properties.C9(1) | Last updated: November 21. 5 Click Arming and change the zone arming properties if necessary. and then click Add.002-V5. 1 In Config Tool. 6 Click Apply to save your changes.500. 1 In Config Tool.0 Reapply Omnicast Federation settings Because your settings are not preserved by the installation program. and then select the Security Center Federation role. 2014 71 . open the System task. and then select the Omnicast Federation role. click ( ).genetec. 1 In Config Tool. gtap. If you see virtual zones in the Logical view after the upgrade. 4 Click Apply to save your changes. see “Managing zones” in the Security Center Administrator Guide. Upgrade zone entities Zone entities based on inputs from more than one unit are converted to virtual zones ( ) in Security Center 5. 3 In the Servers section. assign a Zone Manager role to the virtual zone. For more information.

com | Security Center Installation and Upgrade Guide 5.2. You can install a Service Release update package only on computers where the same full version of Security Center has been installed.3 Installing Service Release updates A Security Center Service Release update package lets you update your existing Security Center version to the latest product release. 2014 72 . Update packages do not include prerequisites. This section includes the following topics: • "Install a Service Release update" on page 73. • "Uninstall a Service Release update" on page 75 gtap. or the complete documentation set.1 installed. compatibility packs. • "Install a Service Release update in silent mode" on page 74.2 Service Release update on a machine that has 5.500. you cannot install a 5.2 SR6. Installation packages are available on GTAP. For example. SQL Express.2 GA to 5. 5.002-V5.genetec. For example.2 SR9 EN. tools.C9(1) | Last updated: November 21.

exe file.2 SR9 EN. gtap. 5.002-V5. NOTE You will need a username and password to log on to GTAP. • Download the Service Release update package from GTAP.exe and follow the Install Wizard instructions.500.Install a Service Release update Install a Service Release update Before you begin: • Make sure the full version of Security Center is installed. 2 Inside the Service Release .2. 2014 73 . For example. IMPORTANT You may be asked to unblock some files after downloading the package.2 x. b In the General tab. double-click setup. click the Unblock button. NOTE ZIP files must be "unblocked" before their contents are extracted. To install the Service Release update: 1 Close all Security Center applications (Config Tool and Security Desk) and stop all Genetec services (Genetec Server. c Click OK.genetec.com | Security Center Installation and Upgrade Guide 5. and so on). 3 When the installation is complete.C9(1) | Last updated: November 21. click Finish. To unblock a file: a Right-click the file in Windows Explorer and choose Properties.

2014 74 . NOTE You will need a username and password to log on to GTAP.500.2 SR9 EN.exe /L1033 /s /v"/qn INSTALLDIR=c:\GENETEC_PATH ADDLOCAL=Directory" To install the Genetec client in silent mode: Use the command prompt to run the following command: Setup. To install the Genetec server in silent mode: Use the command prompt to run the following command: Setup.002-V5.exe /s /v"/qn" /x To uninstall Security Center Client components (if the Server is also installed): • Run the following command from the Full folder of the Security Center installation package: setup.genetec.SecurityDesk" For more information about silent install commands. • Download the Service Release update package from GTAP. Uninstall a Service Release update in silent mode To uninstall Security Center (Client and Server components) in silent mode: • Run the following command from the Full folder of the Security Center installation package: setup.exe /s /v"/qn REMOVE=Server" gtap. For example.exe /s /v"/qn REMOVE=Client" To uninstall Security Center Server components (if the Server is also installed): • Run the following command from the Full folder of the Security Center installation package: setup.2 x.2. 5. Before you begin: • Make sure the full version of Security Center is installed.Install a Service Release update in silent mode Install a Service Release update in silent mode The Service Release update can be installed without any prompts or visual feedback using a command line. see "Automating Security Center installation" on page 76.exe /L1033 /s /v"/qn INSTALLDIR=c:\GENETEC_PATH ADDLOCAL=ConfigTool.C9(1) | Last updated: November 21.com | Security Center Installation and Upgrade Guide 5.

2014 75 .2.002-V5.500.com | Security Center Installation and Upgrade Guide 5. 2 Select the Service Release and click Uninstall.Uninstall a Service Release update Uninstall a Service Release update Security Center Service Releases are uninstalled from Windows Control Panel. gtap. 2 Select the Service Release and click Remove.2 SR9 EN. To uninstall a component from Windows 7 or Windows 8: 1 Click Start > Control Panel > Programs and Features.C9(1) | Last updated: November 21. To uninstall a component from Windows XP: 1 Click Start > Control Panel > Add or Remove programs.genetec.

2 SR9 EN.C9(1) | Last updated: November 21.genetec. 2014 76 . This section includes the following topics: • "About silent installation" on page 77 • "Before a silent installation" on page 78 • "Install Security Center in silent mode" on page 80 gtap.500.4 Automating Security Center installation This section explains how to automate the process of installing Security Center.002-V5.com | Security Center Installation and Upgrade Guide 5.2.

500.About silent installation About silent installation A silent installation is an automated way of installing software without user intervention. and Windows Installer commands.com | Security Center Installation and Upgrade Guide 5.002-V5. The silent installation is run from the command line using the setup. 2014 77 .2.exe executable.C9(1) | Last updated: November 21.genetec.2 SR9 EN. You can customize the following options from the command line: • • • • • • Installation language Application language Client or Server installation path Client or Server features to install Server username and password for running the services Server and database name gtap.

2014 78 .exe. use the standalone Plan Manager InstallShield found in the \Full\PM folder of your Security Center installation package. Security Center Server must connect to a database server.2.Before a silent installation Before a silent installation This section describes the things you must know and do before you perform a silent installation. This can be achieved by copying the installation files onto a local drive or by mapping a network drive to the path of setup.0 is installed prior to installing Microsoft SQL Server 2008 R2 Express. This section includes the following topics: • "Limitations" on page 78 • "Preinstallation tasks" on page 78 Limitations Take note of the following limitations before performing a silent installation: • You cannot update your license in silent mode. You’ll need to run the Server Admin • application after the installation to activate the license. TIP To install Plan Manager in silent mode.com | Security Center Installation and Upgrade Guide 5. see "Install Security Center on the main server" on page 14. For more information. you can install Microsoft® SQL Server 2008 R2 Express Edition on your server computer. uninstall . Therefore. If there is no database server. see the Plan Manager User Guide (click here to download). • You cannot install WinPcap (utility for capturing diagnostic data) in silent mode. As a workaround. This is gtap.002-V5. A command line is limited to a maximum of 850 characters. • You cannot install Plan Manager in silent mode. Preinstallation tasks Perform the following tasks before performing a silent installation: • Make sure you have all the software prerequisites installed before you launch a silent install.C9(1) | Last updated: November 21.NET Framework 4.500.NET Framework 4. • (For Windows XP SP3 ) If Microsoft . For information on installing Plan Manager in silent mode.genetec.0 before installing Microsoft SQL Server 2008 R2 Express. then run the silent install. This may cause your system to restart.2 SR9 EN. For more information. it is best practice to manually install the software prerequisites before running the silent installer. see "Pre-installation checklist" on page 2. a silent install will fail. • Security Center installer automatically verifies and installs the software prerequisites on your system. TIP One way to shorten the command line length is to reduce the installation path length.

Before a silent installation • available in the Security Center installation package in the folder \Full\SQLExpress. 2014 79 .com | Security Center Installation and Upgrade Guide 5. If you specify a different Windows user than the default (Local System) to run the services. The user must be a member of the Administrators group and must have the Log on as service user privilege. gtap.2.002-V5.2 SR9 EN.C9(1) | Last updated: November 21.500.genetec. then that user must be created before you begin the installation process. see "Install SQL Server" on page 4. For more information.

No space is allowed on either side of the equal sign (=).exe program to run in silent mode with no user interaction.com | Security Center Installation and Upgrade Guide 5.2 SR9 EN. If the value list must contain spaces. the entire value list must be included between a pair of double quotes preceded by a backslash (\").2. 2014 80 .exe executable. and <value_list> is a list of commaseparated values.Install Security Center in silent mode Install Security Center in silent mode This section includes the following topics: • • • • • "Silent install command" on page 80 "Installer options" on page 81 "Sample server installation commands" on page 84 "Sample client installation commands" on page 84 "Uninstall Security Center in silent mode" on page 85 Silent install command The syntax for calling Security Center in silent mode is: Setup.genetec. The individual options and their values are described in "Installer options" on page 81. gtap. Each option in the list uses the following syntax: <option>=<value_list> where <option> is an option name. Option Description /L<language> Sets the language used by the installation program.500. <option_list>" Sets the installer option list. No space is allowed. /qn Runs the install in silent mode. Immediately precedes the four-digit language code.002-V5. /v" Makes sure that the options within the quotation marks are sent directly to the msiecxec.C9(1) | Last updated: November 21.exe /L<language> /s /v"/qn <option_list>" The following table lists the setup program options. • /L1033 for English (default) • /L3084 for French /s Sets the setup.

2 SR9 EN.Install Security Center in silent mode Installer options The following table lists the installer options.C9(1) | Last updated: November 21.2. Configuration files are also backed up in the same destination folder as the database.002-V5. the default value is N. When this property is not set.com | Security Center Installation and Upgrade Guide 5. Possible values are Y or N. Specify the folder where the database backup must be saved. the BACKUP_DATABASE_PATH property must be set to a valid folder. When set to Y. The Server features are: • Server (Genetec Server with Directory) • Directory (also Genetec Server with Directory) • SimpleServer (Genetec Server without Directory) The Client features are: • Client (installs Config Tool and Security Desk) • SecurityDesk (only Security Desk) • ConfigTool (only Config Tool) GLOBAL_SERVER Specify the database server name for the Directory. EXAMPLE BACKUP_DATABASE=Y BACKUP_DATABASE_PATH Used in conjunction with the BACKUP_DATABASE option. it will be installed at C:\Program Files\Genetec Security Center 5. UPGRADE_DATABASE Specify that the SQL server database for the Directory is automatically upgraded. this property is ignored. (\") is required because the value contains spaces. the default value is (local)\SQLExpress. the database is not backed up but the configuration files still are. If the path does not exist. If do you not specify a path. If the database does not exist. EXAMPLE GLOBAL_SERVER=BLADE32\SQLServerEnterprise DATABASE_SERVER Same as GLOBAL_SERVER option. 2014 81 . Possible values are Y or N. If the database does not exist. INSTALLDIR=C:\MyChoiceOfFolder INSTALLDIR=\"D:\Program Files\Security Center\" Note that in the second example. EXAMPLE UPGRADE_DATABASE=Y BACKUP_DATABASE Specify that the SQL server database for the Directory must be backed up prior to the installation (and prior to the database upgrade). Option Description INSTALLDIR Specify the path where the software will be installed.500.genetec. ADDLOCAL Specify the features to be installed.2. DATABASE_INSTANCE Used in conjunction with the BACKUP_DATABASE option. This parameter maintains backward compatibility with previous silent installation scripts. When omitted. Specify the database instance name for the Directory if different from the default. it will be created. When this option is omitted. the default value is N. EXAMPLE UPGRADE_DATABASE_PATH=C:\Backups gtap.

1034 • Swedish .1033 • French .1055 EXAMPLE LANGUAGECHOSEN=1033 If the code is invalid.1040 • Japanese .1037 • Hungarian . If this option is omitted.1044 • Persian .1065 • Polish . The possible code values are: • Arabic .1043 • English .\admin SERVICEPASSWORD Specify the password to use in the services. WEBSERVER_PORT Specify the HTTP port for the web-based Server Admin. LANGUAGECHOSEN Language used by Security Center.1031 • Hebrew .1038 • Italian .Install Security Center in silent mode Option Description SERVICEUSERNAME Specify the username to use in the services.1028 • Czech . English will be used.C9(1) | Last updated: November 21.2070 • Russian . EXAMPLE SERVICEPASSWORD=anypassword User and password need to be created first with the right credentials prior to using those properties.1045 • Brasilian Portuguese . SERVERADMIN_PORT Specify the HTTP port for the web-based Server Admin.1041 • Korean . EXAMPLE SERVERADMIN_PORT=8080 SERVERADMIN_PASSWORD Specify the password for the web-based Server Admin. gtap.2052 • Chinese (Traditional) .002-V5.1049 • Spanish . 2014 82 .1053 • Thai .1054 • Turkish .1042 • Norwegian .1029 • Dutch . EXAMPLE SERVICEUSERNAME=.2.genetec.com | Security Center Installation and Upgrade Guide 5.2 SR9 EN.3084 • German .1025 • Chinese (Simplified) . the installation language (specified with the /L option) will be used.500.

if for example. SKIPSERVICESTART This option allows you to avoid starting the Security Center services immediately after the installation (default behavior).To suppress any reboot except the one caused by the ForceReboot action.002-V5. Possible values are: • F . REBOOT This option allows you to force or suppress a reboot after the Server installation has ended.500.To force a reboot when your installation is complete. EXAMPLE SKIPSERVICESTART=Y gtap.2 SR9 EN. 2014 83 . • S .To suppress any reboot caused by Windows Installer actions. • R . • 0 = Do not create Firewall rules • 1 = Create Firewall rules EXAMPLE CREATE_FIREWALL_RULES=1 MAINSERVER_ENDPOINT Used for expansion server installation.2. don’t forget to start the Security Center services (NET START GenetecServer and NET START GenetecWatchdog) after the hotfix installation. Possible values are 0 or 1.com | Security Center Installation and Upgrade Guide 5. When omitted. the default value is 1. EXAMPLE MAINSERVER_ENDPOINT=MYMAINSERVER MAINSERVER_PASSWORD Used for expansion server installation.Install Security Center in silent mode Option Description CREATE_FIREWALL_RULES Add the installed Security Center applications to the Windows Firewall exceptions list. Specify password for the main server. Specify the name or IP address of the main server. When you use this option.C9(1) | Last updated: November 21. you need to install hotfixes right after the full installation.genetec.

in silent mode without any questions. This setup will create a log file located in c: drive.\toto SERVICEPASSWORD=password DATABASE_SERVER=(local)\Genetec DATABASE_INSTANCE=DirectorySecurityCenter REBOOT=S" EXAMPLE This is the standard installation of the Genetec Server with Directory in English without any questions. The files will be located in a new directory. Security Center applications will use Arabic.exe /L1033 /s /v"/qn ADDLOCAL=ALL /L*v C:\Server.exe /L3084 /s /v"/qn INSTALLDIR=c:\GENETEC_PATH ADDLOCAL=ConfigTool. is used for the Directory.500.C9(1) | Last updated: November 21. Setup. in silent mode without any questions. in silent mode without any questions. in silent mode without any questions.exe /L1033 /s /v"/qn INSTALLDIR=c:\GENETEC_PATH ADDLOCAL=SecurityDesk" EXAMPLE The Config Tool and the Security Desk will be installed in French.genetec. in silent mode without any questions. Setup. gtap.002-V5. Setup. in silent mode without any questions. Setup will run in silent mode without any questions. Setup. Setup. Setup.exe /L1033 /s /v"/qn ADDLOCAL=ALL" EXAMPLE This is equivalent to a Complete Installation in English.exe /L1033 /s /v"/qn INSTALLDIR=c:\GENETEC_PATH ADDLOCAL=Directory" EXAMPLE This is equivalent to a Standard Installation in French.Install Security Center in silent mode Sample server installation commands EXAMPLE The Genetec Server with Directory will be installed in English with a specific Username and Password for the service to run under.exe /L1033 /s /v"/qn ADDLOCAL=Directory INSTALLDIR=C:\NewServer SERVICEUSERNAME=. The default database server name. and there will be no reboot.2 SR9 EN. the database server will be specified.exe /L1033 /s /v"/qn ADDLOCAL=ALL LANGUAGECHOSEN=1025" Sample client installation commands EXAMPLE The Security Desk will be installed in English.log" EXAMPLE This is equivalent to a Complete Installation in English. Setup. (local)\SQLExpress.com | Security Center Installation and Upgrade Guide 5. Setup.exe /L3084 /s /v"/qn" EXAMPLE This is equivalent to a Complete Installation in English.2. Only the installation path is different.SecurityDesk" EXAMPLE The Config Tool and the Security Desk will be installed in English. 2014 84 . in silent mode without any questions.

in silent mode without any questions. Security Center applications will use Arabic.exe /L1033 /s /v"/qn INSTALLDIR=c:\GENETEC_PATH ADDLOCAL=ConfigTool. Setup.002-V5.com | Security Center Installation and Upgrade Guide 5.Install Security Center in silent mode Setup.exe /s /v"/qn REMOVE=Client" To uninstall Security Center Server components (if the Server is also installed): • Run the following command from the Full folder of the Security Center installation package: setup.500.genetec.exe /L1033 /s /v"/qn ADDLOCAL=ALL LANGUAGECHOSEN=1025" Uninstall Security Center in silent mode To uninstall Security Center (Client and Server components) in silent mode: • Run the following command from the Full folder of the Security Center installation package: setup. Setup.exe /L3084 /s /v"/qn" EXAMPLE Complete Installation in English.exe /L1033 /s /v"/qn ADDLOCAL=ALL" EXAMPLE Complete Installation in English. Setup.SecurityDesk" EXAMPLE This is equivalent to a Typical Installation in French.exe /s /v"/qn" /x To uninstall Security Center Client components (if the Server is also installed): • Run the following command from the Full folder of the Security Center installation package: setup. in silent mode without any questions.2. 2014 85 . in silent mode without any questions.2 SR9 EN.C9(1) | Last updated: November 21.exe /s /v"/qn REMOVE=Server" gtap.

8 silent mode.com | Security Center Installation and Upgrade Guide 5. tools. 49 installing. 91 differences between Security Center versions.2.500. 9 locating.VK. 56 Discovery tool. ii documentation. installing in silent mode.genetec. 8 VALIDATION.2 SR9 EN. 70 files SETUP. 29 converting from main server. 8 E enabling inactive roles.EXE. reapply settings after upgrade. installing.EXE. 29 upgrading. 67 Point-ofSale plugin. 65 gtap. 26 VIDEOFILEANALYSER. 77 this guide. 67 installation package about.C9(1) | Last updated: November 21. See production documentation I inactive roles. 9 firewalls. 9 H hotfix KB2494124. 2014 86 . 8 contents. 84 B Bosch SDK. reactivate after upgrade.Index A F about installation package. 68 activating license. 24 Active Directory. 91 converting main server to expansion server. acquiring. locating. 44 G Genetec Server. iii Access Manager. 9 document information. configuring ports. reapply settings after upgrade. 47 expansion server about. 49 D demo license.002-V5. 48 C contacting technical support.

29 main server. 36 installing options languages. 12 upgrading. 70 P Plan Manager. 46 Plan Manager. 8 M main server about. reapply settings after upgrade. 9 modes.2. configuring for firewalls. 57 L languages. 9 tools. 8 license activating. 8 LPR Manager. installing. 51 pre-installation checklist. 12 postrequisites. 26 MapInfo. 2 preinstallation tasks silent mode. enabling. 2 silent mode. 44 post-installation checklist. 24 manual activation.C9(1) | Last updated: November 21. reapply settings after upgrade. installing. 22. 48 main server. 14 converting to expansion server. 51 prerequisites. 78 locating installation package. 74 silent mode. 37. 9 tools. 2014 87 . 84 hotfix KB2494124. 24 license key.002-V5.Index installing See also installing options expansion server. 46 Omnicast Federation. 21. 91 limitations silent mode. 47 Point-of-Sale plugin. installing. 22.com | Security Center Installation and Upgrade Guide 5. 26 overviews installing. installing options. 8 N NEC Cluster document location. 8 wizard mode. 84 Service Release update. 43 plugins. 8 modes silent mode.genetec. 80 Security Center Client. 80 WinPcap. 14 overview. 24. 64 manual license activation.500. 14 upgrading. about. installation options. 43 plugins. 26 licensing. tools. 71 opening ports on company firewalls. 9 ports. 14 Omnicast compatibility packs. 73 silent mode. 47 Security Center expansion server. 9 O Omnicast compatibility pack. 51 postrequisites installing Security Center.2 SR9 EN. 47 Portable Archive Player document location. 49 installing. 26 web activation. 29 Genetec Server in silent mode. 44 Server Admin. 41 silent mode. 37. 78 gtap.

Index

prerequisites
installing Security Center, 2
silent mode, 78
upgrading, 53
product documentation, about, 90

R
reactivate roles
Access Manager, 68
Active Directory, 70
LPR Manager, 70
Omnicast Federation, 71
Security Center Federation, 71
reassigning servers to roles, 67

S
Security Center
installing
overview, 12
uninstalling components
from Windows 7, 50
from Windows XP, 50
silent mode, 85
upgrading, 57
overview, 57
prerequisites, 53
version differences, 56
Security Center Client
enabling Point-of-Sale plugin, 47
installing, 41
silent mode, 84
upgrading, 66
Security Center Federation, reapply settings after
upgrade, 71
Security Desk custom tasks, tools, 9
Server Admin
creating password, 19, 34
opening, 24, 26
server password, creating, 19, 34
server, reassigning to roles, 67
Service Release update
installing, 73
installing in silent mode, 74
uninstalling, 75
SETUP.EXE, file, 8

silent install command, using, 80
silent mode
about, 8, 77
installing, 80
Genetec Server, 84
install command, 80
options, 81
preinstallation tasks, 78
Security Center Client, 84
limitations, 78
prerequisites, 78
uninstalling Security Center, 85
uninstalling Service Release update, 74

T
technical support, contacting, 91
tools
Bosch SDK, 9
Discovery tool, 9
MapInfo, 9
NEC Cluster, 9
Portable Archive Player, 9
Security Desk custom tasks, 9
VIDEOFILEANALYSER.EXE, 9
Visiowave Codec, 9
Windows Cluster, 9
Wireshark, 9
XML templates, 9

U
uninstalling
Security Center components, 50
Security Center in silent mode, 85
Service Release update, 75
Service Release update in silent mode, 74
upgrading
expansion server, 65
main server, 64
overview, 57
prerequisites, 53
reapply role settings, 67
Security Center, 57
Security Center Client, 66
zone entities, 71

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88

Index

V
validation key, about, 26
VALIDATION.VK, file, 26
VIDEOFILEANALYSER.EXE, file location, 9
Visiowave codec, tools, 9

W
web license activation, using, 24
Windows Cluster
document location, 9
tools, 9
WinPcap, installing, 21, 36
Wireshark, tools, 9
wizard mode, about, 8

X
XML templates, tools, 9

Z
zone entity, enabling after upgrade, 71

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89

Where to find product documentation
You can find our product documentation in the following locations:

• Installation package. The documentation is available in the Documentation folder of the
installation package. Some of the documents also have a direct download link to the latest
version of the document.

• Genetec Technical Assistance Portal (GTAP). The latest version of the documentation is
available from the GTAP Documents page. Note, you’ll need a username and password to
log on to GTAP.

• Help. Security Center client and web-based applications include help, which explain how
the product works and provide instructions on how to use the product features. Patroller
and the Sharp Portal also include context-sensitive help for each screen. To access the help,
click Help, press F1, or tap the ? (question mark) in the different client applications.

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90

C9(1) | Last updated: November 21. gtap. Technical training services are offered for all products and for customers with a varied level of technical experience. • Technical training. • Licensing. you can open a support case online at https://gtap. In a professional classroom environment or from the convenience of your own office. ranging from technical questions to technology tips. or concerns about an order.com. • Genetec Technical Assistance Portal (GTAP). the following is available to you: • GTAP Forum. Prior to contacting GTAC or opening a support case.genetec. it is important to look at this website for potential fixes. For more information. 2014 91 .genetec.genetec. training videos. user guides.genetec.Technical support Genetec Technical Assistance Center (GTAC) is committed to providing its worldwide clientele with the best technical support services available.genetec. or call 1-866-684-8006 (option #3). where you can find information and search for answers to your product questions. If you cannot find your answers on GTAP. and much more.com | Security Center Installation and Upgrade Guide 5.com. For GTAC's contact information in your region see the Contact page at https://gtap. The Forum is an easy to use message board that allows clients and Genetec staff to communicate with each other and discuss a variety of topics. please contact GTAC at https://gtap.com. or call 1-866-684-8006 (option #2).002-V5.com.2 SR9 EN. product tools. As a Genetec customer. supported device lists. such as FAQs. and troubleshooting.com/Services. please contact Genetec Customer Service at customerservice@genetec. NOTE Before contacting GTAC. knowledge base articles. workarounds. • Genetec Technical Assistance Center (GTAC). go to http://www. installation. or known issues.500. please contact Genetec Sales at sales@genetec.genetec. please have your System ID (available from the About button in your client application) and your SMA contract number (if applicable) ready. our qualified trainers can guide you through system design. and can be customized to meet your specific needs and objectives.    For license activations or resets. you have access to the Genetec Technical Assistance Portal (GTAP). You can log in to GTAP or sign up at https://gtap. For issues with license content or part numbers.genetec. operation.2. GTAP is a support website that provides indepth support information.com.com.com. You can log in or sign up at https://gtapforum. Additional resources If you require additional resources other than the Genetec Technical Assistance Center. If you require a demo license or have questions regarding pricing.