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Activities & Achievements of the Authority

in 2011
June 2012

Our Mission .......................................................................................

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ECRA

........................... To insure that supplies of electricity and desalinated water
products provided to consumers in the Kingdom are:
• Adequate
• Reliable
• Of high quality, and
• Fairly priced

2011 Activities & Achievements

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2011 Activities & Achievements 3 .

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Contents 2011 Activities & Achievements 5 .

Review of SEC’s Safety Procedures 26 3.Electricity Industry Accidents Reporting Procedures 27 a) Workshops 27 b) Second Edition of the Procedures 27 c) Administering the Procedures 27 4.Electricity Service to Consumers with Special Needs 28 ECRA .Regulating the Consumer-Service Provider Relationship 6 11 27 a) Agreement for Service Connection at the Distribution Voltage 28 b) Consumer Agreement 28 c) Rules for Electricity Service Disconnection 28 5.Rules for Relocation of Overhead Electricity Networks 28 6.Subject Page Summary of the Report Part I General Background on the Electricity and Water Desalination Sector. and the Authority 15 The Electricity and Water Desalination Sector 16 Overview of the Authority 17 Part II Activities and Achievements of the Authority in 2011 23 Consumer Care and Service Providers Affairs 24 1.Electricity Outages 24 a) Statistical Study of Causes of Electricity Outages 24 b) Mahayil-Asir Electricity Network Study 25 2.

Setting Charges According to Breaker Capacity 34 2. Hamlets. and Settlements 33 Tariffs 34 1.Authorizations 39 2.License Forms 40 2011 Activities & Achievements 7 .Seawater Desalination Code 37 3.Charges for Use of Transmission System 37 4.Licenses 40 3.Exemptions from Licensing 40 4.Rules and Procedures for Consumer Care and Service Providers Affairs 29 8.Service Connection to the Distribution Network .Electricity Connection to Farms.Consumer Complaints 30 a) Management of Complaints System 30 b) Complaints Regarding SEC 30 9. Villages.Subject Page 7.Saudi Electricity Transmission Code 37 2.Supervision of Codes and Regulations 38 a) Saudi Electricity Transmission Code Supervisory Committee 38 b) Saudi Electricity Distribution Code Supervisory Committee 38 Licensing 39 1.Time-of-Use Tariff for Non-Residential Consumers 35 3.Classification of Saudi Aramco Electricity Meters 36 Codes and Regulations 37 1.Electricity Industry Data and Tariff Computations Program 35 4.

and Performance Monitoring 45 1.Electricity Bill Payment Assistance to Recipients of Social Security Benefits 51 2.GCC Electricity Interconnection 51 3.Licensees’ KPIs 45 2.Electricity and Water Desalination Industry Data 44 Standards.Development of Electricity Demand-Side Management Program 47 4.Saudi Arabia-Egypt Electricity Interconnection 52 4.ECRA’s Website 50 3.Long Range Plan for Electricity 43 3. Quality of Service.Oracle Program 50 Other Activities 51 1.Subject 8 Page Electricity and Desalinated Water Industry Plans 41 1.Standardization of Distribution Voltage 49 Electronic Management and IT 50 1.Electricity Industry Restructuring Plan 41 2.E-Management 50 2.Development of Long Range Plan for Water Desalination 44 4.Financial and Accounting KPIs for SEC 47 3.The Annual Electricity Statistical Booklet 52 Human Resources and Finances 53 1-Human Resources 53 2-Training and Manpower Development 53 3-Financial Data 54 ECRA .

Subject Page Part III Report of the Electricity Industry Dispute Resolution Committee 59 Introduction 60 Composition of the Committee 60 Charges of the Committee 60 Modus Operandi of the Committee 61 Activities of the Committee 61 Part IV The Electricity and Water Desalination Industry in the Year 2011 65 The Electricity Industry in 2011 66 The Electricity Tariff in the Kingdom 74 Water Desalination in 2011 84 Participation of the Private Sector in the Electricity and Water Desalination Industry 90 The Appendices 93 Appendix (1): Authorizations. and Exemptions from Licensing 94 Appendix (2): Documents and Information available on ECRA’s Website 99 The Board of Directors Management of the Authority 105 2011 Activities & Achievements 9 . Licenses.

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Summary of the Report 2011 Activities & Achievements 11 .

• Commencement of work on developing regulations for use of the transmission system. • Tariffs • Setting charges for service connection to the distribution network based on breaker capacity. • Commencement of work on creating a system to handle consumer complaints. Consumer Care • Continuation of monitoring power interruptions and studying their causes. • Enactment of the Seawater Desalination Code. factor. Cogeneration* Regulatory Authority (ECRA). • Preparing a draft of the rules for relocation of Codes and Regulations overhead electricity network segments. *** • Resolution of some 88% of the 447 consumer Part 2 aims to give a complete picture of the complaints received by the Authority concerning Authority’s activities and achievements in 2011 electricity services. and a brief overview of the Electricity & Providers’ Affairs. electricity industry information database. * Cogeneration: The simultaneous production of electricity and desalinated water (or steam) used in other production processes. *** • Preparation of the terms of reference for the Part I contains a general background of the project to draft the rules. • Completing review of the final results of the Organization of several workshops on the procedures pilot project conducted by the Saudi Electricity for reporting electricity industry accidents. special needs. 12 ECRA . • Commencing preparation of the database for electricity industry accidents. • Investigation of the condition of the MahayilAsir electrical network. Transmission Code. regulations and electricity and water desalination sector in Saudi procedures for Consumer Care and Service Arabia. • Completing drafting the rules and procedures for providing electricity services to persons with • Classification of Saudi Aramco electricity meters. Company (SEC) to improve consumers power • Completing preparation of agreement for service connection to the distribution network.This report consists of four parts. which included the following accomplishments in the areas within ECRA’s purview: • Continuation of ECRA’s participation in the activities of the committee for electricity connection to farms and villages plan. • Continuing actual implementation of the consumer agreement. and rules for service automated system for management of the disconnection. • Issuing the second edition of the “Rules and • Issuance of certain modifications to the Saudi Procedures for Reporting Electricity Industry Accidents”.

*** • Completing the draft of the final form of the Energy Principal Buyer license. transmission. state of the electricity and water desalination industry** in the Year 2011 and other issues related Standards. * Electricity Industry Dispute Resolution Committee: A committee. transmission of electricity. independent of the Authority. and Performance to this industry. and trading in desalinated water. cogeneration and towards E-management. Social Affairs. electricity industry restructuring plan. its distribution. trading. water desalination. The Authority continued the process of building cogeneration and water desalination. its internal infrastructure. which include electricity generation. • Completion of the study on development of electric energy demand-side management programs. its transportation to points of distribution. 2011 Activities & Achievements 13 . and exemptions were issued: electricity bill payment assistance to beneficiaries - Nine authorizations to commence studies to of social security in association with the Ministry of undertake projects in electricity generation. the following Continuing implementation of the program for authorizations. and the license Part III of the report outlines the activities of the for mobile electricity generation units. and water desalination. The number of beneficiaries in 2011 cogeneration. formed by a Council of Ministers decision ** The electricity and water desalination industry: Electricity services that Persons undertake or intend to undertake. water desalination plants.Licensing Other Activities • By the end of the reporting year. and making further strides in its move electricity generation. streamlining its business Twelve exemptions from licensing for operations. licenses. reached 241. • Implementation of SEC’s financial and accounting KPIs. Electricity Industry Dispute Resolution Committee * showing that the committee’s docket during the year Electricity and Water Desalination Industry Plans had 126 cases. *** • Preparation of terms of reference for a study to develop a fuel plan for electricity generation Part IV of the report contains a description of the and water desalination. Quality of Service.000. Monitoring • Measurement of KPIs of service providers for the first time in the Kingdom. supply and trading. distribution. - - Thirty five licenses for electricity generation. of which 64 were adjudicated by the • Following up of implementation of the committee. cogeneration.

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and the Authority 2011 Activities & Achievements 15 .Part I General Background of the Electricity and Water Desalination Sector.

produce time SWCC is the only significant player in the desalinated water (with or without simultaneous water desalination arena. and SWCC management is working The Consumers: who purchase the products of the on implementation of the approved plans. SWCC is currently a production of electricity) or steam (with simultaneous government agency but has over the past few production of electricity). It is a joint stock company. The aim of the goals.The Electricity and Water Desalination Sector Components of the Sector and Saudi Aramco. Several consists of two components: IWPPs are in operation and more projects are under • The Electricity Industry: SEC is the dominant player construction or in the process of bidding and when in this industry as explained later in this report. 16 ECRA . ** See page 41 (The Electricity Industry Restructuring Plan). operation and some are under construction or in advanced stages of bidding. objectives. The Electricity & Cogeneration Regulatory Authority (ECRA): which is responsible for regulating the Electricity ECRA’s Board has approved plans for restructuring the and Water Desalination Industry and issuing licenses electricity industry** by unbundling its main activities to any person engaged in any of its activities. and Independent Power Projects (IPPs) and Independent strategies for the Electricity and Water Desalination Water and Power Projects (IWPPs) are currently in Industry. and others as listed later in this • The Water Desalination Industry: At the present report. process will be introduction of real competition in The electricity and water desalination industry. wholly owned by SEC. Details of of generation. Saline Water Conversion Corporation (SWCC). such as the Saudi (non-wire related) of distribution and services. this industry which hitherto has been absent. A few producers The Ministry of Water and Electricity: which is supply electricity to captive customers. or trade in them. but eventually The Electricity and Water Desalination Industry: which competition will be introduced in the retail business consists of entities licensed by ECRA. It is clear that competition will be easiest in generation. plans. It is electricity and water desalination industry for their own anticipated that the outcome of the privatization use. Electricity Company (SEC). It completed and operational. These entities generate electricity. These plans have received government approval. SWCC generates a significant share of the electricity sold by SEC. distribute them to consumers. transmit or transport these years worked diligently on plans to privatize all its products. and responsibilities of ECRA are the unbundling is to create an environment conducive contained in the following section of this report. Several responsible for establishing overall policies. to competition wherever possible. in turn. transmission*. the company’s shares are owned by the Government * The Saudi Electricity Transmission Company (SETC) was recently established. of the following elements: and distribution. The company performs the The electricity and water desalination sector is composed functions of electricity generation. operations. these plants will supply is a joint stock company whose shares are traded a major portion of the desalinated water requirement publicly in the Saudi Capital Market. transmission and distribution. Over 81% of in the Kingdom. SETC is responsible for transmitting electricity from the generation plants to the distribution network system.

issuing licenses for generation. * The Authority was established by Council of Ministers Decision Number 236 issued on 27/8/1422AH (13 November 2001). and enabling them to realize fair economic returns on their investments. desalination industry. reliable. transparent. stable. coordination of the consumer’s right of choice among competing the infrastructure of the electricity and water service providers. participate and invest in the development of the Saudi electricity and water desalination industry. protecting their interests. and development of the • Encouragement of private sector investors to expansion plans of these industries. water development of unified regulatory accounting and reporting procedures for electricity. cogeneration. Specifically. desalination. its decisions and policies. the Authority’s name was revised to the current appelation of “ Electricity & Cogeneration Regulatory Authority” (ECRA). and trading in the Kingdom as well as international best practices. electricity supplies. retailing. within a regulatory framework that is consistent with the government’s laws. • Promotion of consumer oriented electricity. 2011 Activities & Achievements 17 . by Decision Number 163. consumers. and non-discriminatory regulatory framework for the electricity and water desalination industry. and products of cogeneration and water desalination that are adequate. assigned to the Authority the additional responsibility of regulating the cogeneration industry.Overview of the Authority Introduction • Creation of a favorable environment that encourages The Electricity & Cogeneration Regulatory Authority legitimate and fair competition among providers and (ECRA) was established in 1422* AH (2001) with the suppliers of electricity and in the water desalination aim of insuring that consumers in the Kingdom obtain industry. the responsibilities entrusted to ECRA by the government in order for it to achieve its objectives. On 17/5/1425AH (5 July 2004) the Council of Ministers. and transportation of The main goals of the Authority are: desalinated water. • Formation of a clear. distribution. and cogeneration services that protect and desalination providers. of electricity and cogeneration services as well as production. On 4/5/1428AH (21/5/2007) the Council of Ministers enacted a new charter for the Authority through the Council’s Decision Number 154 that included addition of the regulation of production and transportation of desalinated water to the existing ECRA remit. of high The Electricity Law and the Authority’s Charter delineate quality. trading. monitoring licensees’ compliance • Protection of the public interest and the rights of with their license requirements and conditions. and the applicable standards transmission. • Supply Matters . these To carry out this objective the Authority monitors the responsibilities cover four areas as follows: performance of service providers. Consequently. and at reasonable prices.

and improving industry performance. ECRA . Ministry of Water and Electricity (MoWE).• Consumer Issues . encouraging 18 private sector participation and investments. and five members selected on their of the R&D activities of the electricity and own merits. Finance. He is the chief executive cogeneration. insuring adequacy and SWCC. officials representing the ministries of Water and Electricity. pursue implementation of laws and defining public interest with regard to the regulations. autonomous organization. The section entitled “The Board and water desalination industry. of directors chaired by the Minister of Water and protecting interests of stakeholders in the industry.assessment of tariffs charged Organizational Structure for supply of electricity. policies and approved plans of the electricity development of regulations for expansion of industry. promoting energy Management of the Authority” (page 105) shows conservation measures in coordination with the the composition of the Board in 2011. supervised by a board proposing (as needed) new tariffs to the government. with the Governor of the Authority as investigating and resolving complaints by involved deputy chair. Economy & Planning. The Authority is headed by the Governor who is and issuing periodic reports to the Council appointed by a Royal Order at the ministerial rank of Ministers on costs and tariffs of electricity. adopt policies and plans for its • Organizational and Administrative Tasks - operations. Electricity. cogeneration. and desalination services. and handling other relevant technical matters. The board is the ultimate authority to supervise ECRA’s affairs. of “Distinguished Grade”. and issue directives related to public electricity and water desalination industry. Petroleum & Mineral Resources. six members from senior government parties.developing and issuing best Commerce & Industry. practice codes and standards. • Technical Issues . and operating officer of the Authority. the infrastructure of the industry. periodic review of these tariffs. and water ECRA is a financially and administratively desalination services.

and periodically and consultants. and oversees their consumers’ rights and responsibilities. procedures. their complaints and claims of violations by service providers. and of service providers’ rights and obligations. drafts and reviews proposed rules. Each vice-governor heads a sector of ECRA’s 2. provider against another or against the Authority. develops rules to insure provision of reliable and efficient services. licenses. procedures to eliminate them. Service Providers Affairs: handles documentation regulations. oversees compliance of licensees with complaints and disputes in order to suggest the requirements and conditions of the Law and appropriate rules and procedures to eliminate them.The Governor is assisted by three vice-governors. for authorizations. prepares cases for referral to the Electricity Industry and a number of permanent and temporary advisors Dispute Resolution Committee. 2011 Activities & Achievements 19 . and exemptions from and periodically reviews causes of consumers’ licensing. the reviews causes of service providers’ complaints and public relations departments. investigates compliance with these standards. prepares cases for referral to the Legal and Licensing Affairs: receives applications Electricity Industry Dispute Resolution Committee. prepares standards Consumer Care: handles documentation of of performance for licensees. The information technology. reviews represents the Authority and defends it in litigations disputes and claims of violations by a service and courts.Vice-Governor for Consumers and Service Providers Affairs Technical Affairs: prepares technical studies dealing with regulating the electricity and water desalination Supervises the following two departments: industry.Vice-Governor for Regulatory Affairs operations as follows: Oversees the following departments: 1. and the internal disputes in order to suggest appropriate rules and auditing unit report directly to the Governor. their licenses. and forms used for the industry. prepares contracts and agreements.

health insurance. travel. 20 ECRA .Economics and Tariff Affairs: conducts studies on the Human Resources: handles personnel affairs. and office refreshment services.Vice-Governor for Support Services Property Management Office: Oversees office Oversees the following departments which deal with furniture and equipment. central archives. 3. prepares studies for tariff reviews. scanning. economics of the electricity and water desalination employment. and building security. indicators and incentives for consumers and service providers to encourage conservation and improve Administrative Support: includes mail services. and industry. transportation. purchasing. janitorial services. training. space utilization. building the Authority’s internal and back-office operations: maintenance. and storehouse. develops personnel services. document Register and updates its contents periodically. Financial Affairs: includes accounting. performance. photocopying and binding. and maintains the Electricity National reproduction.

Consumers & Service Providers Affairs Service Providers Affairs Consumer Care Vice-Governor. Support Services Human Resources Financial Affairs Property Management Administrative Support 2011 Activities & Achievements 21 . Regulatory Affairs Legal & Licensing Affairs Economics & Tariff Affairs Technical Affairs Vice-Governor. Figure (1): Organization chart of the Authority Board of Directors Governor’s Office Information Technology External Auditor Governor Public Relations Internal Auditing Advisors Vice-Governor.The organization chart of the Authority is shown in Figure (1).

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Part II Activities & Achievements of the Authority in 2011 2011 Activities & Achievements 23 .

and minimize their impact on the consumers. analyzing them and investigating their The Authority thus created a department of causes in order to follow up on implementation of Consumer Care to cater for his needs and foster mitigation techniques to minimize their recurrence. and the duration and causes that prescribe the principle of fair treatment and of the outages.Consumer Care and Service Providers Affairs The consumer is the main focus of ECRA’s interests. the number of Electricity Law and its Implementing Regulations affected consumers. • Weather conditions which were responsible for 23% of outages. and it worked with the service of dealing with disputes that arise between the provider to find solutions to limit their recurrence consumers and the service providers. Figure (2): SEC’s operating districts In 2011 ECRA noted a significant decrease in the outages caused by load shedding compared to the previous year. The Authority concentrated on the availability of choices in selecting the means causes of the outages. his rights and interests. 1. The department performs ECRA analyzed the outages in each of the SEC’s its duties within the regulatory framework of the districts of operations (Figure 2). the principal causes of outages were: a) Statistical Study of Causes of Electricity Outages During the year under consideration ECRA continued requesting periodically from SEC reports and data regarding power outages (particularly for outages affecting 100 or more consumers and lasting 30 minutes or more) for the purpose of studying • Cable damages which accounted for 38% of all outages. . • Transmission network failures which were the cause of 11% of the outages.Electricity Outages In general. these cases. Comparisons were made periodically to gauge ECRA’s activities in the area of consumer care during improvements made. and their frequency. the level of decrease of 2011 included the following: outages. This improvement in performance is attributable to SEC’s efforts to increase generation District capacity through its projects of building new generation plants and improving the network in Central District Southern District 24 ECRA Eastern District various locations.

2% Failures of Main Generation Units huge investments and continuous supervision of the 11% Failures of Transmission Networks b) Mahayil-Asir Electricity Network Study 23% Weather Conditions. operational. study to find out the causes of these problems and devise remedies to improve the situation. Failures of Overhead Lines Seeing a surge in the frequency of power outages and their duration in certain parts of the Kingdom.Figure 3 shows the percentage distribution of ECRA is working closely with SEC to continually the causes of electricity outages throughout the increase the capacity of the overall electricity Kingdom in 2011. as well as what KPIs measurements indicated regarding the rather low level of service quality in some parts while Figure 4 shows the percentage distribution of of the country. SEC and an international consulting firm. The report 31% contained the following recommendations: Central Operating District 2011 Activities & Achievements 25 . as well as updating the networks and increasing the generation capacities in the various locations in order to minimize power outages as much as possible and reduce their impact on consumers. ECRA decided to undertake a field the power outages in SEC’s operations districts. network to meet the ever-increasing demand. in the Southern Operating District was selected Figure (4): Distribution of complaints by SEC operating district as the site for this study which was to be considered as a representative sample for all other similar areas. MahayilAsir. while at the same time insuring maintenance of a reasonable level of reliability in accordance with Figure (3): Percentage Distribution of Causes of Electricity Outages in 2011 international standards. and planning issues as well as deficiencies in the original design and construction of the overhead networks. Implementation of projects 24% to achieve these objectives undoubtedly requires Other Causes 2% 38% Failures of Isolated Generation Units Cable Damages network throughout the Kingdom. The study resulted in a comprehensive report that outlined the 19% Southern Operating District 34% Western Operating District 16% Eastern Operating District main underlying causes for interruption including administrative. The study was undertaken by a team from ECRA.

The objective and submitting periodic reports on the progress of of the plan is to overcome deficiencies in the implementation as well as reporting any achievements administrative and operational procedures that do not in network performance improvements. as well as restoration of power. by upgrading or replacing the overhead power lines ECRA undertook a detailed review of the SEC safety with other types. It concentrates charged the company to undertake a comprehensive on evaluating physical and manpower resources. specific instructions and procedures it must add 26 ECRA . A comprehensive report was prepared partitioning equipment. These measures contribute containing general notes regarding common to bolstering reliability of the network and expediting instructions the company must observe. immediately and for the short term. of performance. study in the other areas for which measurements of surveying the electricity networks. and installing power restoration and procedures.Review of SEC’s Safety Procedures A long term plan to remedy the conditions and weaknesses of the electricity network. Secondly: Developing a Comprehensive Plan to Improve the Electricity Network Performance: 2. The plan seeks Due to the occurrence of several safety-related to improve and enhance the distribution networks incidents in the operations of SEC during 2011. ECRA also require large financial expenditures.Firstly: Developing a Plan to Improve Administrative ECRA sent the report to SEC and charged the and Operational Procedures: To be implemented company with implementing its recommendations. and submit proposed remedies with timetables for execution. and performing the the KPIs showed failure to meet the required levels required maintenance works.

The theme of these workshops was analysis. At the end in 2011 updated these procedures and issued the of 2011 ECRA was still discussing with SEC the steps second edition. or distribution. and insure that they understand them and apply them properly. health and regarding service disconnection. as well as a draft of the rules generation. The workshops also served to answer queries providers the agreements reached their final stages of from the participants regarding various aspects of the development. After a series of safety accidents. or accidents that have environmental meetings between the Authority and the service impact. Building of the database is expected to be completed in 2012.Regulating the Consumer-Service Provider Relationship The workshops consisted of an explanation of the procedures that covered how to report incidents During the report year the Authority completed drafts to the Authority. They were published in newspapers to procedures and to clarify them. for management of the a) Workshops electricity industry database and information. the Authority implementation of its safety procedures. 4. as well as present solicit public comments on them.to its existing system. how to prepare reports of major of two agreements covering the consumer-service electricity industry accidents such in the areas of provider relationship.Electricity Industry Accidents Reporting Procedures electricity industry accidents by utilizing an electronic system. an evaluation of the experience of application of the procedures for the period since their adoption in The documents are aimed at regulating the consumer- 2009. transmission. It will also serve as a channel for the “Electricity Industry Accidents Reporting Procedures”. familiarize them with the procedures. In 2011 the Authority commenced development of a preliminary concept for building a database of 3. The documents also b) Second Edition of the Procedures serve as a legal reference in any dispute that may arise In response to comments received by ECRA either between the parties. The report raised questions held in the past two years regarding the electricity regarding the company’s ability to follow through on industry accidents reporting procedures. which it already owns. In 2011 ECRA continued organization of workshops The database will facilitate collecting information in several cities in the Kingdom that were started in about accidents for purposes of classification and the previous year. service provider relationship by outlining the rights and responsibilities of each party. directly from the licensees or through the workshops Following is a description of these documents: 2011 Activities & Achievements 27 . thus Staff members from SEC and other licensees insuring that accident reports are submitted in a participated in these workshops which were held to timely manner as required by the procedures. that must be taken in the short and the long terms to alleviate the dangerous conditions that lead to c) Administering the Procedures accidents. licensees to report accidents to the Authority.

28 ECRA . the responsibilities of the service providers and the property owners and outline the conditions that govern requests for relocation. 5. In 2012 the Authority will continue consultations with the service providers prior to adoption of these rules and procedures. Final draft and adoption of the rules is expected in 2012. and that cross their properties.Rules for Relocation of Overhead Electricity b) Consumer Agreement Networks This is an agreement between the service provider and the consumer which covers the conditions for providing ECRA’s experience in the past few years has indicated the service. the application form time prior to the action) before he can disconnect for requesting the service. It includes the conditions and rules that that a substantial number of consumers complaints each party must abide by. It includes the rights and several means to the consumer in a set period of responsibilities of each party. provider and the person requesting the service They include the steps that the service provider must delineating the rules and conditions under which undertake (including giving warning notices through the service is provided. force. and all the basic data and the service. In 2011 the Authority drafted all the basic data and documents that are required for “Rules for Relocating Overhead Electricity Networks” consuming electricity or that might be required while to serve as basis for resolving this issue. the application form for concern requests to relocate overhead electricity lines opening a consumer account with the company. 6. The objective of this document is to set a comprehensive definition of persons with special needs.Electricity Service to Consumers with Special Needs The final draft of the rules and procedures to handle requests for service from consumers with special needs has been completed by the Authority in 2011.a) Agreement for Service Connection at the Distribution c) Rules for Electricity Service Disconnection Voltage These rules define the conditions under which the This is an agreement signed between the service electricity service to a consumer may be disconnected. The rules also include the conditions and documents that are required for service connection or procedures for resuming the service after the conditions that might be required while the agreement is still in for disconnection have been eliminated. and establish mechanisms and special procedures for handling their needs. The rules define the agreement is still in force.

The systems campaigns about their rights and aim to protect the rights of all parties. regulations for realizing fair consisted of the following: return on their investments. The scope of work affairs. inviting qualified consultants to submit bids for - Measurement of consumer satisfaction. and regulations and codes regarding • Comparing and analyzing deficiencies in the competition among service providers. the consumers. resolutions. ECRA issued in 2011 a Request For Proposals (RFP) - Electricity service quality standards.7. including informational consumers and the service providers. • Determining the elements of consumer protection which include: 2011 Activities & Achievements 29 . preparation of several regulatory systems dealing - Information and services offered to with the relationship between the Authority. Electricity Law include enhancing the electricity - Consumer complaints procedures. In pursuit of this responsibility consumer rights. services and bolstering the rights of consumers and - Practices for defending and protecting service providers. while at the same time taking into The scope of work also included development of consideration the present and future conditions of comprehensive regulations for service providers’ the Saudi electricity industry. the practices of • Reviewing existing regulations in the Kingdom defending and protecting their rights. Service Providers Affairs - Management of consumer relations by the The responsibilities assigned to ECRA by the service providers. to be designed in line with the best international practices. existing regulations. procedures to and other countries for consumer services and enhance the Authority’s ability to expedite dispute service providers’ affairs.Rules and Procedures for Consumer Care and - Electricity meter rules. their rights. They are responsibilities.

types and third parties. • Receive consumer complaints either electronically though ECRA’s website or in person at its head office.8. and the service provider Authority may issue a ruling on the dispute or refer district from which the complaint originated. The system aims to achieve the following objectives: • A number of consumer complaints involving requests for service connection and billing. electricity and water desalination industry. and other matters through mediation*. • Process the complaint electronically within ECRA • Notify consumers of the progress of their complaints by SMS messages. The Authority’s ruling may also be completed in 2012. billing. • A request by the Ministry of Health to transfer responsibility for the operation and maintenance of the proposed Najran hospital switching station to SEC. It is also • Provide various types of reports such as the keen on protecting all players’ interests vis-à-vis percentage of resolved complaints. quality of service. it to the Electricity Industry Dispute Resolution The work under this project is expected to be Committee. Among complaints and enhance the services of the the cases in which this method was employed were consumer care department and increase its the following examples: efficiency. • A request by SWCC to review its proposed agreement with the Saudi Electricity Transmission Company to provide electricity service for the pumping stations of the Shuqaiq Water Desalination System (Phase II). The same In 2011 ECRA signed a contract with a consulting method of mediation is also used to resolve disputes firm to develop a system to handle consumer that arise between the industry participants. The Committee’s decisions may be b) Complaints Regarding SEC appealed to the Kingdom’s Court of Grievances. and water was 447. 30 ECRA . • Automate the consumer care department procedures. cogeneration.Consumer Complaints desalination covering areas such as application of a) Management of Complaints System tariffs. quality of supply. They are shown in Table (1) classified by * Mediation: a process in which a representative of the Authority conducts discussions among the parties to a dispute designed to enable them to reach a mutually acceptable agreement. service providers. and obtain information regarding fairly whether they are consumers. In the event that mediation fails. the sources of complaints. • Provide a portal in the Authority’s website where the consumer can follow the progress of his The Authority works diligently to treat all players complaint. traders or any other participant in the Authority with respect to his complaint. referred to the Committee if one of the parties does not accept it. the total number of The Authority deals with consumer complaints complaints received by ECRA regarding SEC services associated with electricity. During the report year. any recommendation or decision made by the investors.

in 2011 has decreased by 38% from the number in • Resolving complaints regarding service the previous year. provided they were constructed prior to the date of CMD 115 issued on 7/5/1424AH ( 7/7/2003). • Resolving the issue of service connection to In 2011 complaints arising from this issue residential units for which the owners do not yet decreased by 67% compared to 2010. The resolution was made through application of the procedures mandated by the Table (1): Electricity consumer complaints in 2011 by type and SEC operating district SEC Operating District Complaint type Eastern Central Western Southern Service connection 3 15 23 16 Billing and tariff 8 22 15 8 Removal of overhead lines and compensation requests 3 6 6 37 Removal of substations and transformers 4 6 7 2 Power interruption 12 92 45 66 Others 5 16 14 16 Total complaints by operating district 35 157 110 145 Total district-specific complaints 447 * The CMD 136 included several items among which: requiring the Ministry of Rural and Municipal Affairs to expedite surveying all residential units for which the owners do not yet possess titles in accordance with the requirements of CMD Number 115 issued on 7/5/1424AH (7/7/2003).type and by the SEC operating district from which Council of Ministers Decision (CMD) Number they originated. and allowing a grace period of two years starting from the date of issuance of CMD 136 to submit requests to connect electricity service to existing housing units constructed in areas that already had the service. The decrease is attributed to the connection tariff. possess titles. This problem was resolved by following: applying the rules and regulations in this regard contained in the Service Provision Manual. decreased by 71% compared to the previous It should be noted that the number of complaints year. The Authority successfully resolved 136* issued on 15/5/1429AH (19/5/2008). some 88% of these complaints while the remaining In 2011 complaints arising out of this issue ones are still under its active consideration. 2011 Activities & Achievements 31 .

Complaints regarding service interruptions and service connections represent around 50% of the complaints received by ECRA during the year. complaints of trenching in the complaints came from the Central Operating District vicinity of a residence. thus reducing complaints regarding 4% Removal of Substations and Transformers Other Complaints 11% 11% Removal of overhead lines and compensation requests 47% Power Interruptions Billing & Tariff 14% 13% billings and electricity meters malfunctioning. Central Operating District can be attributed to power Figure (5) shows distribution of the percentage of interruptions arising out of two causes: complaints by type. it is noted that most of the electrical shocks. Most of the complaints from the other sundry issues. requests to transfer electricity (35% of all complaints) and the Southern Operating service from one location to another. requests for Looking at complaints classified by SEC operating compensations for damages or injuries resulting from district (Figure 6). and various District (32%). • The positive results of application of regulatory instruments. Figure (6): Distribution of complaints by SEC operating district 8% Eastern 32% Southern 35% Central 25% Western 32 ECRA . adopted by ECRA to protect consumers and service providers. Connections The category of complaints shown as “Others” in Table (1) includes requests to establish emergency centers in various locations. such as the Service Provision Manual. Figure (5): Distribution of the precentage of complaints by type Complaints arising from this issue decreased in 2011 by 56% compared to the previous year.• Efforts by SEC to resolve issues regarding transfer of overhead lines from private properties. This process provided better control of complaints and enhanced SEC’s ability to resolve them in accordance with the provisions of the Manual.

Tarabah. • Requests for service connection.• Cable ruptures in Hayil and some areas in Riyadh. These During the report year the committee continued requests still represent a substantial element of updating of the plan in accordance with the rules complaints. In the Western Operating District most complaints were caused by power disruptions in the Ola. and compensations.Electricity Connection to Farms. 2011 Activities & Achievements 33 . ECRA. and Raniyah Counties. and Settlements • Weather conditions which damaged overhead lines in some of the counties of the Riyadh In previous years a committee was formed with Province. 9. Villages. and in Mahayil-Asir and Bisha Counties. members from the Ministry of Water and Electricity. overhead lines. which it had established. villages. The implementation is to be carried out within the ability of SEC for self-financing. They also included complaints regarding service connections by owners of residential units who do not hold titles to them. Hamlets. hamlets and settlements throughout which are: the Kingdom. • Power disruptions in Jazan Province. chief among farms. and SEC to update the implementation plan The complaints in the Southern Operating District of extending the electricity service to all approved are attributable to a number of causes. as well as some parts of Makkah and Madinah Provinces. removal of The Committee adopted certain rules to govern preparation of the plan for the connection process.

Setting Charges According to Breaker Capacity financial and operational data from all service providers in the Kingdom. the efficient use of the available it by CMD 324. for periodic review of the adopted tariffs. • Designing and preparing a tariff structure.Tariffs Among ECRA’s primary concerns are that tariffs protection of the environment.Service Connection to the Distribution Network . In order to with incentives to improve their utilization of the achieve these objectives ECRA’s responsibilities electricity system. as well as economic must be cost reflective. • Developing a comprehensive system to collect 1. depletion of resources and to set the service connection charges to be based 34 ECRA . • Developing a comprehensive cost accounting On 20/9/1431AH (30/8/2010) the Council of Ministers issued CMD 324 which mandated system in order to assess service providers standardization of the distribution voltage in the costs which ultimately affect the tariff paid by Kingdom to be in line with the international voltage consumers. standard of (230/400V). and that income collected by the ECRA is keen that the tariffs in the Kingdom must electricity industry in accordance with these tariffs reflect those concerns by providing consumers must meet its’ revenue requirements. Thus. implement. and apply conservation measures include the following: that reduce their costs while at the same time they • Developing a methodology for tariff setting and improve the efficiency of the power system. the Authority adopted a decision energy sources. fair and affordable to factors require that all countries must embrace end-users. that their structure must be easy to policies which are sustainable for the future. Within the framework of ECRA’s regulatory responsibilities as assigned to On the other hand. ECRA’s tariff activities in 2011 were as follows: • Developing an overall tariff policy statement for the Kingdom.

This approach is used in most permits constructing the tariff on a fair basis among countries. This permits interested parties in the the consumer for proactive interaction with the electricity industry (including investors. generation. SEC completed in 2011 a ratings and supply them in accordance with the pilot project designed to test application of rules consumers’ requirements.e.. It also includes mechanisms to incentivize and up-to-date. of (230/400 V) by about 9% for most consumers.e. and transmission and breaker current carrying capacity (in Amps) which distribution lines. An important consequence of this decision has been commercial. adding new elements or eliminating older elements 2011 Activities & Achievements 35 . supplying it to consumers with high quality implemented by the service provider. This is achieved by designing the tariff 3. researchers service provider for their mutual benefits. Thus the leads to savings in network capacity and reduces decision binds the connection tariff to the user the need for expansions of generation capacities. or distribution. or according to the season of electronically from the licensees which is accurate the year). and consumers) to obtain the data they need. The reduction in the current transmitted on breaker size measured in Amps. The reducing the costs of connection at the new voltage Authority reviewed the final results of the project.Time-of-Use Tariff for Non-Residential consumers can evaluate the effects of these rules Consumers on their consumption and thus take appropriate measures if necessary to improve the power factor. and at the end of 2011 was considering applying the rules on an experimental basis for a year so that 2. i. requirements for installed capacity and not to the switching equipment. to govern improvement of the power factor for non-residential consumption (i. consumers. Each unit is capable of power factor. One of the important uses of the tariff is to serve as Thereafter the Authority will make a final assessment an instrument to support stability of the electricity of the results of the project and prepare a tariff to be service. by giving consumers incentives to improve their transmission. Such incentives encourage consumers being developed further and updated at any time by to produce reactive power locally at their sites.. government. and industrial consumptions). and encouraging savings and load management.Electricity Industry Data and Tariff so that it includes incentives for load management Computations Program and load shifting through the use of a tariff which changes with the time of use (either peak demand The program enables the Authority to obtain data time during the day.on the breaker capacity in kVA instead of the reducing the current transmitted through the previously applied system which was based network. This also allows the service providers to vary breaker capacities based on their Ampere In this connection. The tariff can also serve as an instrument to increase The program was built of independent modular units efficiency of utilization of the electrical system for each electricity industry activity. and reliability.

Classification of Saudi Aramco Electricity Meters data on a regular basis. formed a working group from the program. and classification. “residential”. The two of Water and Electricity covering exchange of electricity parties agreed on the classification of 422 of these industry data available from the program. The CMD assigned to ECRA At the end of 2010 the Authority commenced actual the responsibility to determine. writing reports. consumption falls under the “industrial consumption” The program performs initial data verification. retains the right to withhold any confidential data that may have CMD 114 issued on 10/4/1430AH (6/4/2009) dictated an impact on competitiveness. for the interested parties.if needed. during To maximize benefits derived from the database the reporting year. Saudi Aramco maintained that all of its electricity on the nature of the data (either technical or financial). By the end of 2011 about 70% of the basic construction and maintenance of the distribution data and about 50% of the operations data were entered network serving Saudi Aramco’s facilities. meters. the Authority made a ruling regarding classification of the remaining meters in conformity with the rules and regulations governing electricity consumption tariff and the aforementioned CMD 114. and which it becomes available for analysis. The decision into the database. the years of the dispute. that in fact for tariff purposes the consumption falls and making charts and graphs according to the required into three categories: “industrial”. and to insure the collection and flow of 4. depending SEC. Pursuant to this responsibility the Authority. The Authority is working in earnest thus set the mechanism for settlement with SEC of with the licensees to complete all data entries by the end payment shortfalls incurred by Saudi Aramco throughout of the first quarter of 2012. while SEC’s position was that not all of Authority staff undertakes final review of the data. 36 ECRA . In 2011 it continued facilities that are of a residential or commercial nature. and 2) which entity is responsible for the database. reviewing and thus do not qualify for the industrial consumption and verifying it. The Authority. The program can produce various reports “commercial”. receiving data regularly from the licensees. treatment of Aramco loads in accordance with the nature of consumption. and expand the user base to include various two organizations to list electricity meters in all Saudi government agencies ECRA signed during the year a Aramco sites and classify them according to the type Memorandum of Understanding (MoU) with the Ministry of consumption. 1) the Saudi Aramco implementation of the program. The team listed 680 meters. however. and subsequently adding it to the tariff. The tariff category. After reviewing reports of the working group. Authorized personnel from the For many years classification of the electricity meters licensees can access the system and update data related was a subject of contention between Saudi Aramco and to their business either monthly or annually. after Saudi Aramco’s consumption falls under that class.

2011 Activities & Achievements 37 . Design of codes. It also specifies the planning requirements. the draft code. and modification of the including production. system from its users in order to permit them to transmit electricity from the generation plants to the 2- Seawater Desalination Code distribution system.Codes and Regulations During the report year the Authority continued work The Seawater Desalination Code provides clear on a number of codes and regulations as follows: guidelines which all concerned parties must adhere to in order to achieve the following: 1.Charges for Use of Transmission System In 2011 certain articles of the code were amended. dispatch. and regulations that are required of the structure was completed in 2011.Saudi Electricity Transmission Code • Increase reliability of desalinated water supplies. The code prescribes the methods of operation and • Fair competition that attracts investments in this maintenance of the transmission system including the main technical components and equipment industry. • Low cost of desalinated water production. During the report year ECRA signed a contract with an experienced international In its effort to establish the legal framework for consulting firm to design a structure to determine the water desalination industry and issue the set charges for use of the transmission network. related to metering and connection to the system. the Authority signed a coming two years (2012-2013) ECRA intends to contract with a specialized international consulting start using it on experimental basis and insure the firm to draft a seawater desalination code. the code was approved by ECRA’s Board of Directors in 2011. licensees of the electricity transmission system. to be followed by full deployment in ECRA reviewed all the legal and technical aspects of 2014. After review. prepared by the consulting firm. 3. • High operational efficiency. In 2007 ECRA issued the “Saudi Transmission Code” which outlines the responsibilities of all users and • Compliance of produced desalinated water with the approved standards. billing system. rules. During the to regulate this industry. Charges for use of the transmission system represent and its title was modified to the “Saudi Electricity the price charged by the owner of the transmission Transmission Code”. The code readiness of all requirements for deployment such as was aimed at covering all aspects of the industry. installation of digital meters. with all relevant participants in the industry. and transportation.

its decisions.Supervision of Codes and Regulations: • Held three workshops to introduce the code to workers in the field. It ECRA. The Committee reviewed the The supervisory committee for the transmission code requests and submitted its recommendations to consists of members from several relevant parties. b) Saudi Electricity Distribution Code Supervisory Committee The supervisory committee for the distribution code consists of members from several relevant parties. • Developed and updated its website which includes minutes of its meetings.4. In the four meetings of the report year the committee completed the following tasks: • Formed two subcommittees: one for exemption of generation activity of SEC. 38 ECRA . holds its meetings on a quarterly basis. In the four meetings of the report year the committee completed the following tasks: • Prepared the committee’s manual. and the other to review the degree of licensees’ compliance with the code. • Received 118 requests from code users for exemption from some of the provisions or for their modification. ECRA’s actions on these decisions. It holds its meetings on a quarterly basis. • Developed request forms for modifications or exemptions. and the committee’s annual reports. a) Saudi Electricity Transmission Code Supervisory Committee • Received 16 requests from code users for exemptions from some of its provisions or for their modification. The Committee reviewed the requests and submitted its recommendations to ECRA.

trading and Authority in order to legally conduct his activities in distribution. export or import of electricity. These permits were issued to nine entities. performance. retail. and the rules adopted by ECRA’s Board of Directors for calculating license fees. and details of monitoring procedures. The Electricity Law and its Implementing Regulations require that all procedures and the basis of monetary charges be as transparent as possible. its transportation to the points of distribution. and environmental protection - One authorization for electricity generation requirements. transmission. transmission. Page 94): to protect public interest. 2011 Activities & Achievements 39 . retailing. trading. the quality and reliability of the services which are of Authority issues authorizations permits to interested paramount importance to the consumers as well as parties to allow them to commence preliminary to the national economy as a whole. duties and obligations of licensees. and technical investigations) before they The Authority issues licenses and monitors licensees’ start actual activities. legal. distribution.Authorizations The objectives of the licensing process are to streamline the development of the electricity In pursuit of its objectives to encourage investment and water desalination industry and monitor the in the electricity and water desalination industry. The licensing framework covers requirements and from mobile units. as well as activities in cogeneration Saudi Arabia: and water desalination and its transportation to the distribution points. or trading in desalinated In 2011 the Authority completed the following tasks in the area of licensing: water. preparation work (including feasibility studies. • Cogeneration or trading in cogeneration a listing of all licenses issued by the Authority. The Authority also requires licensees to comply - Eight authorizations for electricity cogeneration. and takes appropriate measures to enforce the provisions of the Electricity Law on In 2011 the Authority issued nine permits distributed violators of the license conditions and requirements as follows (Table A1-1. with technical.Licensing The Electricity Law and the Charter of the Authority ECRA’s website contains forms to request require that any person engaged in any of the authorizations and licenses for activities in electricity following activities has a valid license issued by the generation. 1. conditions for each type of license. products. and • Water desalination. planning. details of rights. The website also includes • Generation.

• four licenses for water desalination. • two exemptions for cogeneration plants. • one exemption for a desalination plant. • three licenses for trading in desalinated water. By the end of 2011 ECRA issued.Exemptions from Licensing also completed in 2011 preparation of the permit to The Electricity Law specifies that no person may study construction of mobile electricity generation undertake any electricity activity without a valid units. It will be submitted to ECRA’s Board in 2012 for approval.Licenses licensee from the licensing requirement if the generation plant is not connected to a transmission Licenses are issued at least 30 days before network or a distribution network and all its output construction commences. or reissued (renewed) 35 licenses (Table A1- exemption also applies to a transmission network 2. • eleven licenses for electricity generation. • two licenses for electricity distribution and retailing. The Implementing Regulations of the Law allow for exempting a 40 ECRA . license from the Authority. The Authority 3. These exemptions were issued to twelve entities. These licenses were issued to 27 entities. • two licenses for trading in electricity. Page 98) as • one license to own an electricity transmission follows: network. In 2011 the Authority is exclusively used by the owner of the plant. Page 95) as follows: and a distribution network under similar conditions. • nine licenses for cogeneration. 4. or renewed 12 • two licenses for electricity transmission.License Forms • one license for transportation of desalinated water. In 2011 the final version of the Principal Buyer license was completed.2. exemptions from licensing (Table A1-3. The issued. • nine exemptions for generation plants.

• In the long run. transmission. consumers.Electricity Industry Restructuring Plan Generation Generation Generation )SEC( )Other Entities( )SWCC( The electricity industry restructuring plan approved by ECRA’s Board outlines the major Transmission steps for unbundling the main activities of the industry (i.. The regarding the plan’s implementation timetable. and enter into clear and transparent industry in the first phase of implementation of the contracts with all service providers (in the areas plan. introduce competition in the • Creating a special entity known as the “Principal field of distribution and service to consumers. to manage the electricity industry Figure (8): shows the organization structure of the income. transparent.e. continued. generation. a limited joint stock company wholly owned by SEC (the Holding Company). The Principal Buyer is responsible for overseeing that following milestones were achieved: all parties abide by the contracts. and fair electricity “wheeling” tariff for the transmission system. • The process of establishing the National • Design a clear. Buyer”. of generation. pursued building its organizational infrastructure in preparation for commencing its activities at the start of 2012. Saudi Electricity Company (SEC) 1. Electricity Transmission Company (NETC). NETC • Creation of several competing entities in the field of generation. 2011 Activities & Achievements 41 . In 2011 ECRA continued discussion with SEC which are reviewed and approved by ECRA. and Distribution distribution) and moving it from the current vertically integrated structure (Figure 7) into an environment of competitiveness on an economic basis through the following steps: Consumers • Creation of an independent transmission company that maintains an open and unbiased policy of access to the transmission system • Introducing competition in wholesale electricity for use by all producers and large consumers services to the distribution companies and large without discrimination. transmission.Electricity and Desalinated Water Industry Plans Figure (7): Current organizational structure of the electricity industry in the Kingdom. and distribution). During 2011 ECRA’s activities included work on the following plans for the electricity and water desalination industry.

Figure (8): Structure of the electricity industry after completion of Phase I of the restructuring plan SEC Independent Generation Independent Generation Independent Generation Independent Generation Generation Company Generation Company Generation Company Independent Generation Cogeneration Cogeneration Cogeneration Cogeneration Cogeneration Transmission Distribution Company Consumers Distribution Company Consumers • SEC pledged to establish a special unit within the Consumers Ultimately after the restructuring plan is fully holding company to undertake the responsibility implemented there will be several companies of the Principal Buyer. • The Authority has formulated a structure for the charges to use the transmission system which will be tested in the coming two years (2012-2013). 42 Distribution Company ECRA services where selling and buying are governed by the free market rules of supply and demand. to creation of a competitive market for electrical • SEC has also pledged to establish during 2012 a distribution company that will go into actual operation at the beginning of 2013. . There will also • The Authority and SEC agreed on the be a spot market for electricity trading as well as establishment. and several distributors its activities in 2012. and service providers (Figure 9). These in electrical energy. of several generation a parallel market for bilateral supply and trading companies. wholly owned by SEC. This unit is expected to start competing in generation. It is hoped that successful companies are expected to commence operations execution of all elements of the plan will lead before the end of 2013. during 2012.

Standards were consultant. technical and operational underway. formulated for generation that include expansion. Western. and the weightings of industrial. type and availability of fuel. energy from the generation plants to the distribution commercial and residential consumptions were centers.Figure (9): Electricity industry structure after full implementation of the plan SEC Independent Generation Independent Generation Independent Generation Independent Generation Generation Company Generation Company Generation Company Independent Generation Cogeneration Cogeneration Cogeneration Cogeneration Principal Buyer Transmission Service Provider Service Provider Service Provider Service Provider SEC Distribution Company Consumers Consumers Consumers 2. as well as the available types of fuel for and proposed units. and system plan was developed. Plans were also (KFUPM-RI). Central. synchronize expansion of transmission with 2011 Activities & Achievements 43 . electricity generation. maximum. The plan also included a schedule to considered. Capacities of the likely growth in demand. population increases. transmission networks were determined to deliver economic growth. and grid interconnection with the GCC specifications. Based on the generation plan. the transmission In predicting demand. together with an international developed for the isolated areas. type and size of The plan took into account the restructuring plan generation units. and expected lifetime of the existing countries. minimum.Long Range Plan for Electricity Distribution Company Consumers Distribution Company Consumers Consumers Consumers Development of the plan was based on the development plans for expansion of the generation This plan was prepared by the Research Institute plants in SEC’s Eastern. and of King Fahd University of Petroleum & Minerals Southern Operations Districts.

and other electricity generation plan. needed desalinated water in the Kingdom over the next 25 years. codes. and SEC. decisions.Electricity and Water Desalination Industry Data requirements to meet demand for electricity throughout the plan years. the study will take into consideration economic parameters. Furthermore. aquifer data. the King Abdullah City for Atomic and Renewable Energy (KACARE) received information regarding It will also include determination of the amount of electricity produced in the cogeneration plants so as to include this contribution in the long range plan for electricity generation and transmission. the plan will Mineral Resources was provided with information determine the amount of desalinated water regarding heat radiation by the electrical network produced by cogeneration as well as other methods. service providers. government and private organizations. standards. of the general public. information available in the register to members During 2011 work on the study continued. electricity and water that concurrent with signing of the contract for the desalination plans. with the King Abdullah Research Institute of King Saud University. The Authority is the official custodian and locus of the National Electricity Register which contains all 3. The Register contains full text of licenses.expansion in generation along with investment 4. ECRA offers access to the firm. location of plants. and other factors. The study is being carried out with the collaboration of MoWE. Authority provided information to several government agencies. population distribution. SWCC. investors. for a study being undertaken by the ministry. in association with a specialized As part of its services. a contract was signed data. demand forecasts. . generation Reports for the past three years have indicated capacities. installed capacities. while primarily reverse osmosis (RO).Development of Long Range Plan for Water data related to the electricity and water desalination Desalination industry. and The study involves projection forecasts for the other parties interested in this industry. to develop the plan for water desalination. 44 ECRA development of renewable energy strategy. laws. The Ministry of Petroleum and With respect to desalination. It will include an estimate of the split In this connection. ECRA. during the report year the between desalination and aquifer production.

Standards, Quality of Service, and Performance Monitoring

One of ECRA’s main responsibilities is monitoring

1- Licensees’ KPIs

the performance of licensees to insure achieving the
following objectives:

KPIs enable the Authority to monitor performance of the
entities working in the areas of electricity generation,

• Adequacy of supply of electricity and desalinated
water.

transmission, distribution and consumer services as
well as to determine the performance level that must

• Reliability and quality of services.

be achieved by the electricity industry in future to reach

• Compliance with the electricity law, and conditions

standards comparable to those of the industrialized

and requirements of the licenses to protect the

nations. Twenty six KPIs were selected for the various

public interest.

activities of the electricity industry (i.e., generation,

• Responding in a reasonable time span to consumers’

transmission, distribution, and consumer services).

complaints.
• Reducing the number and extent of service
interruptions.
• Expeditious restoration of service when interruptions
do occur, and
• Continual investment to provide service to new
customers.

In 2011 the Authority adopted the “KPIs Manual for the
Electricity Industry Market “, and the “Data Verification
Manual”. In the same year the Authority also audited
performance KPIs at the branch level of five licensees,
visited 24 sites (Table 2), and prepared reports of the
audits which were sent to the licensees and published in
the ECRA website.

In order to achieve these goals the Authority prepares
key performance indicators (KPIs) and standards for

The auditing results varied between the licensees.

every electricity activity which all service providers must

Some of the KPIs were of good and acceptable quality,

meet at a minimum. Financial incentives are provided

and some showed that they would require further

to service providers whose performance exceeds the set

improvements. Still some of the KPIs were incorrect

standards, while financial penalties are assessed from

due to being misunderstood by some of the licensees,

those who underperform them.

or due to lack of data records to refer to, or some other
hindrances.

The Authority, in consultation with the licensees,
issues codes for connections and codes for use of the

Table (3) shows some KPIs for the various activities of

transmission and distribution networks. These codes,

the electricity industry. In the auditing reports sent to

which all users of the networks must comply with,

the licensees, they were apprised of recommendations

contain specific and clear rules and procedures derived

made to improve the KPIs measurement process. In the

from technical and operational requirements of the

coming years, ECRA will review compliance with these

networks to insure their safety, integrity, and protection.

recommendations and insure implementation during the
annual auditing stage.

In 2011 the Authority’s performed the following
activities in the area of standards, quality of service, and
performance monitoring:
2011 Activities & Achievements

45

The KPI calculations also showed a great deal of

Table (2): Sites where KPIs were audited

variation of the level of service between the regions.

Serial

Licensee – Activity

Number
of Sites

in a region, in other regions the same KPIs came

1

Saudi Electricity Company (SEC) –
Generation

4

below the desired levels. SEC was duly informed of

2

Saudi Electricity Company (SEC) –
Transmission

2

3

Saudi Electricity Company (SEC) –
Distribution

4

4

Saudi Electricity Company (SEC) –
Subscribers Services

4

5

Marafiq – Generation

1

6

Marafiq – Transmission

1

7

Marafiq – Distribution

1

8

Marafiq – Subscribers Services

1

9

Saudi Aramco

2

10

Saline Water Conversion Corporation
(SWCC)

2

11

Water & Electricity Company (WEC)

2

Total

24

While certain levels for some KPIs were achieved

these results and was requested to submit proposed
measures to improve the KPIs in the regions with
substandard levels.

Table (3): Some KPIs for the various activities
KPI
Activity

Licensee
Name of KPI

Generation

Availability*

Level Targeted

Level Achieved
92%

Saudi Aramco (Qatif Plant)

98%

Saudi Aramco

86.9%

Jubail Power & Water Company
Rabigh Water & Electricity
Company
WEC – Shuaibah Plant

97.5%
85%

94.8%
86%

0.0022

SEC – Quraiyah Plant
SEC – Rabigh (Steam generation
units)
SEC – Rabigh (Combined cycle
units)
SEC

0.0079

Marafiq

196.9 minutes

SEC

170.9 minutes

Marafiq

5.21

SEC

1.8

Marafiq

83%
92%
Transmission

Distribution

Coefficient of power
unavailability

0,0008

Average time of power
disruption per customer
per year

150 minutes

Average number of power
disruptions per customer
per year

2

* Availability: Percentage of time when the unit is available for service.
46

ECRA

2- Financial and Accounting KPIs for SEC

growth rate is attributed to several factors:
• Growth of the population and the economy.

One of ECRA’s responsibilities is to enable the

• Growth of per capita consumption of electricity.

licensees to operate efficiently in order to recover

• Lack of use of thermal insulation in buildings.

their expenses and realize reasonable returns on the

• Low efficiency of electrical equipment used

invested capital in the regulated activities. Based

in the Kingdom, especially air-conditioning

on this charge ECRA developed a mathematical

equipment which represents the largest

model to calculate the licensees financial KPIs that

component of electricity consumption.

should be monitored. Chief among these KPIs are
the following:

The load growth presents a challenge to the
Kingdom’s electricity industry to raise huge amounts

• Profitability measures.

of capital, ranging between SR20 billion and SR40

• Ability to secure financing.

billion annually in order to build the generation

• Average loan expense coverage.

capacities, and the transmission and distribution

• Measures of debt collection.

networks that are required to meet this growth.
The Kingdom’s electricity system can meet the

The objective of measurement of the licensees’

growth of electricity loads in one of two ways:

financial performance is to participate in developing
tools to facilitate comparing their financial

• Expansion of the system by building new

performance with that achieved by regional and

generation plants, and new transmission and

international entities that work in comparable

distribution networks, or

environments. The measurement also aims at

• Reduce demand for electric power, and

proposing suitable remedial measures that the

minimize waste due to inefficient use of

licensees must undertake to minimize their costs

electricity. This approach is known as “Demand-

and increase the quality of their services to the

Side Management” (DSM).

consumers without degrading their financial
positions or affecting their fair returns.

Studies by the Authority indicated that DSM

During the year under consideration ECRA pursued

programs are the least expensive and most

with SEC implementation of the requirements

economical approach compared to the costs of

of the mathematical model and set the financial

expansion.

performance KPIs for the company.
In 2011 the Authority prepared a feasibility study
3- Development of Electricity Demand-Side

on DSM which showed that this approach depends

Management Program

on two main components: “load shifting at times of
peak demand” programs, and “energy efficiency”

In the past few years electrical peak loads in the

programs.

Kingdom grew at a rate of 8% per annum. This rapid

2011 Activities & Achievements

47

. calculated at international market prices.200MW of installed generation capacity time per year.The “Energy Efficiency” programs group: management and energy efficiency programs are The energy efficiency group consists of two programs: estimated to be around SR27 billion. • Direct control of air-conditioning units (load curtailment). • Implementing the building efficiency standards (i. On the other hand the costs of implementing the load 2. • SR14. The savings utilization of the installed generation units thus result from the following: reducing the costs to the service providers and the consumers.8 billion the costs of operation and The electrical load shifting group consists of three maintenance of those plants plus the cost of their programs: fuels calculated at the subsidized price. If these loads are shifted to a non- can be saved during the next ten years. • SR5 billion the costs of the transmission and distribution networks which those plants would have required.The “Electrical Load Shifting” programs group: • SR10. The DSM study included recommendations to implement two groups of programs: • SR46. thus leading to peak demand time this action will lead to increased huge savings of more than SR76 billion. loads at the time of peak demand which require The study showed that by implementing these programs generation capacities that run less than 10% of the more than 2.The load shifting programs seek to reduce the electricity air-conditioning and other electrical equipment).3 billion which would have been spent to build new generation plants..3 billion the additional cost of fuels. • Interruptible loads tariff. • Incentive tariff to reduce loads. which those plants would have used. 1.e. Figure 10 shows • Increasing efficiency of the air-conditioning comparison between the costs of implementing the equipment. using thermal insulation. and using high efficiency 48 ECRA electricity demand-side management programs and the savings that can be realized from this action over a ten year timespan.

Standardization of Distribution Voltage The change to a uniform distribution voltage system From the very beginning of the introduction of electricity undoubtedly will lead to the following enhancements of services in the Kingdom. In some regions a 110/220V system was used. The CMD included a timetable for implementation which stipulated that connection of electricity to During the report year the Authority participated new constructions at the new voltage shall be made in the work of the committee formed by the immediately. the distribution voltage varied the electrical services: between the various regions of the country. • Support local industry as it will not be forced to produce equipment that works on two voltage On 20/9/1431AH (30/8/2010) CMD Number 324 was systems. other regions both systems were used. the of a fifteen year period from the start of the program. while in some • Decrease the distribution network losses. and equipment. 2011 Activities & Achievements 49 . SEC mechanism of its implementation. while existing structures will have a grace Ministry of Water and Electricity to oversee a public period of ten years. This situation • Increase the number of customers that can be served undoubtedly posed danger to the consumers. have caused fires and damages to electrical instruments • Improve safety. and the timetable will undertake the retrofitting at no cost to the consumers. after which retrofitting to the new relations campaign to disseminate information to system will be achieved gradually so that the entire the Kingdom’s population about the importance of country will have a uniform distribution voltage by the end the voltage change.Figure (10): Comparison of the expected savings over a ten year period as a result of implementing the “Electricity Load Shifting” and the “Energy Efficiency” programs with their costs 90 80 70 (Billion SR) Amounts 60 Additional income resulting from selling fuel at international prices 50 40 Costs of Load Shifting 30 20 10 0 Transmission and Distribution network costs Costs of implementing energy efficiency Programs Fuel costs (subsidized) + Operation and Maintenance costs Costs Savings Generation costs 4. for achieving it. using 230V. regions the 220/400V system was used. and may from a distribution station. and in other • Improve the efficiency of equipment. or have two production lines: one for issued which mandated that a uniform distribution voltage equipment using 110V and the other for equipment of 230/400V shall be used throughout the country. the reasons for making it.

and anyone interested in government digital certification services.ECRA’s Website and IT in 2011 were as follows: In 2011 ECRA continued development of its 1. 3.Electronic Management and IT ECRA’s activities in the area of electronic management 2. the entities personnel. and licensing systems.E-Management website***and updating its data.89% During the year the Authority offered a training program transformation in electronic transactions during the to its entire staff on the purchasing module of the Oracle year. and administrative communications. • signed a contract with an international consulting firm to build a special program dedicated to • Creating a webpage to seek views of the general consumer care**.ecra. and a cumulative index of 54. purchasing. • started actual utilization of the Electricity Industry Data Program*. purchasing. • communicated with the National Center for Digital Appendix (2) contains a listing of documents and information available on ECRA’s website that may be of Certification in order to be licensed as a provider of interest to consumers.gov. that obtained permits to study projects which they During the year it also: contemplate undertaking in the areas of electricity and water desalination.Oracle Program According to Yesser. The development included the following: During 2011 ECRA continued development of IT applications needed by its administrative support • Establishing a link to the database which contains operations such as financial affairs. and started the electricity and water desalination industry. the identities of complainers prior to processing their complaints.15% in the overall program so that an employee can prepare a purchase transformation process. ECRA achieved a level of 72. It has also started a training program for the IT staff on support for the Oracle program which is the backbone of the HR. or the entities exempted from licensing.sa 50 ECRA . payroll. order without assistance from the staff of the purchasing unit. preparations of the prerequisites for this process. finance. * See page 35 “Electricity Industry Data and Tariff Computations Program” ** See page 30 “Management of Complaints System” *** www. investors. the data of the entities that are licensed. consumer care. • Development of forms to update company data through the website. licensing. • Connecting the National Electricity Register on the operated by the e-Government transactions and website with the database management system of services program (Yesser) in order to authenticate ECRA in order to automatically update the Register. • connected to the government GSN channel public on subjects under consideration by ECRA.

Suitable values were selected based on accurate data which were used to set these values.000. and the method of giving it were designed on Bahrain. and United Arab Emirates were a scientific and systematic basis. process of providing the needy with partial assistance for payment of the electricity bill. In determining the completed. the location of their residence. Qatar. ECRA continued during the year its amount of assistance several elements were taken participation in the advisory and regulatory committee of into consideration including: estimate of the monthly the Gulf Interconnection Authority which manages the electricity consumption for each family based on the system. 2. that supply them with electricity at subsidized prices which insures continuity of the service. families of persons in the penal system. and those without a provider.Electricity Bill Payment Assistance to Recipients of a burden on the government or the service provider. The program also included development of * Recipients of the social security system benefits in the Kingdom are the low income families and include orphans.Other Activities In addition to activities in its main areas of responsibility. and the State of Kuwait.GCC Electricity Interconnection As part of the Government efforts to enhance quality-oflife for Saudis. At the time of the report this group numbered around 700. Electricity service is considered one of the basic services 2009 till the end of 2011 the number of recipients has for a society. while at the same time encourage prudent The GCC ** states established an organization to build energy use to insure sustainability of the electricity and operate an electricity interconnection system to services. a media campaign to educate recipients of the benefits ECRA performed the following tasks in 2011: about means of energy conservation so that the assistance given to them does not lead to energy waste and become 1.000 recipients. Saudi Arabia. the Sultanate of Oman. ** The members of the Arabian Gulf Cooperation Council (GCC) are: the United Arab Emirates. It is expected that this support for persons of limited income through programs number will eventually reach 500. reduce costs that Affairs to build a database that ties names of recipients arise from the ability to share in operational reserves and of social security benefits with their electricity bills. and production capacities. and facilitate inter-states free trade their national ID numbers. widowed or divorced women. the Kingdom of Saudi Arabia. This information facilitates the of excess capacity. the Kingdom of Bahrain. Governments in many countries provide reached 241. representing about 13% of residential electricity consumers. number of its members.000 beneficiaries. the State of Qatar. given. The amount of assistance In 2011 connections between Kuwait. and differences in climatic conditions between the various regions of the Kingdom. 2011 Activities & Achievements 51 . the Authority continued in 2011 to implement enable each state to increase the efficiency of operation its agreement of cooperation with the Ministry of Social and the security of supply of its system. Social Security Benefits * From the date the program was launched on July 23.

The Annual Electricity Statistical Booklet In 2011 ECRA issued the third edition of the Annual Electricity Industry Statistical booklet. The booklet contains data and statistical indicators for the electricity and water desalination industry for the 52 ECRA . The two countries formed a team to work. and technical agreements for the interconnection. marine survey of the proposed route in the Gulf of Aqaba was completed recently. and international parties study and preparation for the interconnection of concerned to obtain accurate and updated data their electricity networks. ECRA is a member of this work team. Over two years ago the about the electricity and water desalination industry feasibility study of the project was completed.Saudi Arabia-Egypt Electricity Interconnection year 2010 including comparisons with previous The Kingdom of Saudi Arabia and the Arab years.3. A and its development in the Kingdom. commercial. These data and indicators make it possible Republic of Egypt started several years ago a for all local. regional. in participation with specialized international consulting firms. on the draft and review of legal. 4.

of ECRA operations and practices. 32 employees participated in 37 short Authority receives the best available expertise. Seven whenever it is needed. Table (4): Distribution of employees in 2011 by job specialty Specialty Number Technical 16 Administrative and Clerical 66 Support 10 Engineering 10 Legal 7 Financial 7 Economics 2 Total 118 2011 Activities & Achievements 53 .Human Resources 2. all employees undergo a • A nucleus of highly specialized and highly one week training/induction course. Selection of • A cadre of administrative and technical staff to support the expert group. the training program depends on the nature of the employee’s job. by the nature of the task under consideration. of long duration to bring their total number to seven. On consisting of the following: joining the organization.Human Resources and Finances 1. An important educated individuals with a wide experience resource in this context is the ECRA “Employee and thorough knowledge of the electricity Manual” which contains all the important elements industry and regulatory affairs.Training and Manpower Development By its very nature. Two additional time of need without the necessity of permanent employees were sent abroad for training programs employment. The Authority also offered scholarships to Table (4) shows the distribution of the staff in 2011 27 employees to pursue high school education. and the program is executed • A continually changing group of consultants (both individuals and organizations) determined according to a systematic plan that indicates his actual training needs. training programs were held on ECRA’s premises as payment for the expertise is limited to the and were attended by 52 employees. For that reason it has adopted a policy development and is proactive in providing of running its business with a set of human resources development opportunities for employees. graduate studies leading to master’s degrees at Saudi and foreign universities. and nationals. the Authority is a very small ECRA is particularly conscious of human resource organization. according to their specialties. training courses in the Kingdom and abroad. This arrangement insures that in every case the During 2011. at the lowest overall cost. They are all Saudi undergraduate studies at Saudi universities.

generation of electricity. They take into consideration the nature of work of the licensee (cogeneration. . or trading). its transmission.Financial Data The financial resources of the Authority consist of the licensing remuneration. and the size of the licensee’s activity. The licensing remuneration is set by rules adopted by the Board of the Authority. Table (5) shows comparisons of the Authority’s income in 2011 with those of the previous year while Table (6) shows the comparisons of its expenditures. its transportation. payments received for services rendered to service providers and others. the relative contribution of each activity to the financing 54 ECRA of the Authority.3. and fines levied from violators. distribution. and water desalination. or trading. The rules were established on the basis of collecting sufficient funds to cover the annual financial needs of the Authority.

Co. 686 117 Jubail Power Co. 225 278 Water and Electricity Ltd.380 101. (Al-Olayyan) 105 85 Abdul Aziz and Abdullah Kanoo Co. 760 856 Saudi Aramco 715 809 Rabigh Arabian Water & Electricity Co.Table (5): Revenue comparison for 2011 with the previous year (Amounts in thousands of Saudi Riyals) Source 2011 2010 Saudi Electricity Co. 56 20 Taqa Environment and Electrical Energy System Ltd. Ltd. 75 93 Power Energy Equipment Rentals 12 - Shuaibah Expansion Project Co.444 Tihamah Energy Generation Ltd. 160 197 Bawarej International Water Desalination Ltd. 816 943 Shuaibah Water and Electricity Co. Co. 9.108 2. 562 307 Water and Electricity Supply Co.515 2. 2.048 Saudi Cement Co.531 Shuqaiq Water and Electricity Co.552 - Jubail Water and Electricity Co. 80. 2 2 General Contracting Co. 4. 169 191 Marafiq Electricity and Water Co.666 10. 1. 646 740 Rakaa Energy and Water Co.864 2011 Activities & Achievements 55 . Co. 60 48 Total 103.152 Saline Water Conversion Corp. Co.489 82.

355 3.864 99.594 2.564 Capital Expenses 4.net) entitled: 56 “IERN 1ST DRAFT OF THE REPORT ON THE POWERS AND COMPETENCIES OF REGULATORY AUTHORITIES”.000 - - Total expenses 103.600 10.653 12.533 Figure (11) represents a chart that shows comparisons of per capita budget for regulatory authorities in many countries around the world*.635 Studies and consultations 10.380 100.680 31.601 Social security 2.150 2.984 2.090 2. wages and benefits 33.200 3.740 22.180 5.630 2. ECRA .000 20.520 2.329 2.815 33.660 2.505 End of service remuneration 5.131 Allocation for Permanent Headquarters Building 20.861 101.798 31.145 21.153 25.345 12. It is obvious from this chart that in Saudi Arabia the per capita share in ECRA’s budget is among the lowest in the world * Data taken from a report of the International Energy Regulators Network (www.Table (6): Comparison of approved budget allocations with actual expenditures for 2011 with the previous year (Amounts in thousands of Saudi Riyals) 2011 2010 Approved Actually Spent Approved Actually Spent Salaries.372 Operational expenses 20.543 2.110 2.148 Health insurance 3.510 19.321 24.iern.577 Training and scholarships 3.

945 EURO 2.00.299.250. 2011 Activities & Achievements 57 .388 EURO 5 10 15 20 Regulatory Authority Budget (€/capita) The Authority’s charter permits it to retain a reserve equal to twice its expenditures for the preceding year. At the end of 2011 the accumulated value of the cash reserve held by ECRA reached SR 68.FIGURE (11): Comparison per capita budget of regulatory authorities of several countries around the world 0.

58 ECRA .

Part III Report of The Electricity Industry Dispute Resolution Committee 2011 Activities & Achievements 59 .

the Authority. Al-Issa Member guardianship. It should be noted that although the committee’s Composition of the Committee jurisdiction includes ruling on disputes between ECRA and licensees. the • Disputes between a licensee and one or more dispute is referred to the Electricity Industry Dispute Resolution Committee. In all cases the policy of ECRA is to resolve the dispute through negotiation • Disputes. complaints. Mohammad A. its Implementing Regulations.Introduction Charges of the Committee Dispute resolution is one of the important Article Thirteen of the Electricity Law specifies the responsibilities of ECRA. It consists of six members: prejudice to any other means of dispute resolution three legal experts. and violations arising in the electricity industry. S. Al-Jarbou Member urgently to the committee within a period not exceeding thirty days. consumers. and a financial expert. but such action must be submitted Dr. Fahad M. two experts in the electricity indicated by the agreements in force between the industry. effort does not lead to satisfactory resolution. Article Fifteen also gives ECRA the Dr. 60 ECRA . Disputes include consumer charges of the committee to rule on the following: complaints against service providers as well as disputes among licensees. Youssef M. A. Marzoogi Chairman that may be imposed on violators of its Articles. Membership in the parties to the dispute. committee is for three years. constituted by CMD 211 as follows: Article Fifteen of the Law outlines the penalties Dr. Mufti Member authority to place the activities of any violator under Mr. Ayoub M. H. and mediation between the parties. If the mediation • Disputes among and between licensees. Electricity Industry Dispute Resolution Committee is an entity independent of ECRA. Al-Mubarak Member the Authority. Dr Samir A. the Electricity Law allows for On 18/8/1427AH (9/11/2006) the committee was settling such disputes through arbitration. Anwar H. On 23/5/1430 AH (18/5/2009) the Council of Ministers by Decision Number 169 renewed the terms of service for the committee chair and members for another three years starting on 18/8/1430 AH (9/8/2009). A. Al-Baiyat Member its Implementing Regulations. formed by the The committee exercises its charges without Council of Ministers. A. • Any violation of the Electricity Law. M. or the Charter of the In accordance with the Electricity Law. or the Charter of Mr. renewable.

but must in Forty-six cases were pending from 2010. During the session Thirteen states that decisions are taken by a majority all outstanding issues are addressed and closing of votes. Article the case is to be considered. The article also mandates that the reasoning for all decisions must be stated.Modus Operandi of the Committee the memoranda and documents submitted by the other party. 1. The such cases refer to the common law of the Kingdom. to the Court of Grievances within sixty days of the date he is notified of the ruling. It decided to follow a written memorandum form of litigation whereby each party is provided with copies of 2011 Activities & Achievements 61 . while some of the The Law states that the bylaws of the committee remaining are in advanced stages of adjudication are to be issued by ECRA’s Board. the ruling becomes final. and in the case of a tie the side with which arguments are made. They were pending issuance of rulings. In 2011 the committee received 80 cases. and he is then requested to submit his The Electricity Law covers certain important aspects response prior to the committee session in which of the modus operandi of the committee. committee ruled on all of them except for six cases which were still under consideration The Law subjects decisions of the committee to pending submittal of some documents and other review by the Court of Grievances. and the remaining indeed issued as Appendix (1) to the Implementing group will require some time to complete submittal Regulations of the Electricity Law pertaining to the of documents and hearing arguments of litigants in Duties of the Authority by Board Decision Number order to reach rulings. that The cases considered in 2011 were as follows: decisions must be read in public sessions. Table (7) shows the status of the cases considered by Activities of the Committee the committee in 2011. Anyone subject requirements which had not been met at the end of to a ruling by the committee may appeal the ruling the year. 3/11/27 on 15/4/1427AH (13/5/2006).Cases Received by the Committee The Committee considered the cases received during 2011 as well as cases pending from the previous year. the chair votes carries. that the committee shall not refrain from making a ruling on a) Cases Pending from 2010 grounds of the absence of textual statements under the Law covering the dispute at hand. a total of 126. If he does b) Cases Received in 2011 not appeal within the specified period. It issued rulings in 24 of those cases.

and physical damages 4 12 16 Compensation for lands allocated by eminent domain action as right of way or paths for electrical equipment 7 4 11 Compensation for disconnection of electrical services and the damages resulting from the disconnection 5 4 9 Refund of amounts paid to licensee 3 6 9 Removal of a distribution line 0 9 9 ECRA . Categorization of Cases According to the Requests Table (8): Number of cases received by the Committee and the number of cases it finalized: Comparison of 2011 with the previous year Year Number of Cases Received Number of Cases Finalized 2010 64 50 2011 80 64 Increase 25% 28% they Contained By analyzing the cases received by the committee in 2010 and 2011 it becomes clear that most involve requests that can be classified as shown in Table (9).Table (7): Cases on the docket of the Committee in 2011 Number of Cases Category Under review In chamber Closed Total Violation Related to the Electricity Industry 1 - - 1 Disputes Related to the Electricity Industry 43 18 64 125 Total 44 18 64 126 2.Comparison of the Number of Cases Received by the Committee and the Number of Cases it Finalized in 2011 with the Previous Year Table (8) shows a comparison of the number of cases received by the committee and the number of cases it finalized in 2011 with the previous year. Table (9): Categorization of cases according to the requests they contained 62 Type of Request 2010 2011 TOTAL Payment of rent for using real estate property for electrical equipment 29 26 55 Transfer of a transmission line 19 12 31 Compensation for damages resulting from electrical equipment 10 7 17 Compensation for mental anguish.

rule used before 6/3/2010) 4 0 4 Removal of an electrical room 2 2 4 Enforcement of an eminent domain action 2 1 3 Compensation for drop in real estate property value due to presence of electrical equipment on the premises 1 2 3 Compensation for material losses resulting from a fire in an electricity meter or a transformer 1 2 3 Non-enforcement of payment for electricity bills of prior periods 1 1 2 Recalculation of the amount of electricity bills 1 1 2 Objection to the requirement to provide a site for the electrical equipment 1 1 2 Expropriation of the remainder of a property that was subject to an eminent domain action because the remainder became useless 1 1 2 Compensation for failure to connect the service 0 2 2 Imposing a penalty on a licensee for committing a violation 1 1 2 Imposing a penalty on a licensee for procrastination in implementing a decision by the Authority 1 1 2 Compensation for injuries caused by electrical current 0 1 1 Abrogation of an executive order for expropriation of property for eminent domain 0 1 1 Forgive payment of penalty for tampering with the electricity meter 0 1 1 Paying the licensee for supplying electrical equipment 0 1 1 Failure to connect electrical service to others 0 1 1 Rescind surcharges on the electricity bill 0 1 1 Relocate buried electricity cable 0 1 1 Grant an additional electricity meter 0 1 1 Reconnect electricity service 1 0 1 Reissue electricity bills in the name of the previous consumer 1 0 1 It should be noted that some of the cases included more than one request. 2011 Activities & Achievements 63 . such as requests for payment of suing expenses which were not included in the table.Table (9 continued): Categorization of cases according to the requests they contained Type of Request 2010 2011 TOTAL Removal of a transformer/electricity box 4 2 6 Relocation of a transformer station 4 2 6 Service connection 3 2 5 Determination of costs of service connection according to the old rule (i. There were also some consequent requests not related to the electricity industry.e.

64 ECRA .

Part IV The Electricity and Water Desalination Industry in the Year 2011 2011 Activities & Achievements 65 .

The following is a brief description of this as shown in Table (10) and Figure (12). and ownership of the world. Generation Generation capacity in the Kingdom in 2011 reached 57. 1 481 Saudi Cement Company 2 266 Jubail Power Co. SWCC 9%.006 Saline Water Conversion Corporation (SWCC) 6*** 5.148MW. This total represents the installed capacities. 3 18 Total 75 57.267 remainder was distributed among several producers MW. ECRA .432 MW*. system.191 Tihamah Power Generation Co. excepting data for generation where the ** *** **** 66 data was obtained from the licensees. of plants Capacity (MW) Saudi Electricity Co. where peak load in 2011 reached 48. Cogeneration plants only. 1 250 Aman Modern Energy Co.018 Arabian Rabigh Water and Electricity Co.433**** * All data appearing in this section of the report has been obtained from SEC. the total of the available capacities was 51. 4 1.The Electricity Industry in 2011 The Saudi electricity system is the largest in the Arab owned 75%. Rented units are not included. 1 1.942 Shuaibah Water and Electricity Co. (SEC) 48** 43. 1 2.120 Jubail Water and Electricity Co. Of this total capacity SEC Table (10): Runtime capacities of generation units of licensed entities Producing entity No.083 Marafiq (Yanbu) 1 1.038 Shuqaiq Water and Electricity Co.020 Saudi Aramco 6 1. 1 1.

During 2011 the National Electricity Transmission Company (NETC) was established. The completion of this line will thus Transmission At present SEC has a monopoly on transmission of electric power in the Kingdom (with the exception complete the construction of a unified national network. 9% Transmission from the generation plants to the Desalination consumption areas is carried through high voltage 75% Saudi Electricity Company overhead lines that have a total length of 45. 34% Western SEC is currently carrying out preliminary studies to build a 500 kV DC line connecting Riyadh with Jeddah. transformer stations.232 km. NETC is expected to commence actual 16% operations in 2012 which include planning. The Western Operating District was also connected to the Central Operating District through completion of the transmission line connecting Qaseem to Al-Madinah Al-Munawarah.442 km and underground lines that have a total length of 4. building Other Producers and operating all components of the transmission systems for voltages of 110kV and higher. transmission lines at the high voltages of 110. The national transmission network consists of Figure (13) shows distribution of generation capacities in the four operating districts of SEC*. and 132kV. 115. Figure (13): Distribution of electricity generation capacities in the SEC operating districts The Southern SEC Operating District was finally connected to the Western Operating District with the completion of the transmission line which 8% connects the Shuqaiq generation station in the Jazan Southern Province with the Shuaibah generation station in the 21% 37% Central Eastern Makkah Province in 2010. 2011 Activities & Achievements 67 .Figure (12): Distribution of generation capacities among producers of Yanbu Industrial City where Marafiq is responsible for transmission). In the meantime construction is underway of a national control center for the electricity system which will enhance the capabilities of the National Electricity Transmission Company to manage the * SEC’s operating districts are shown in Figure (2) page 24. and transmission lines at the very high voltages of 230 and 380kV. connection and disconnection stations.

963 32. Others 19% Distribution Industrial 50% Currently SEC has a monopoly also of electricity Residential 12% distribution to consumers in the Kingdom (with the Government exception of two areas operated by Marafiq in Jubail and Yanbu).646 42.511 14.5% over the previous year. around 60% in the Commercial 1.662 Total 68 Number of subscribers industrial consumption dominates in the Eastern ECRA .451 27.262 49. and coordinate the activities of the regional control centers that are operating currently in the SEC eastern.025 219.681 km of underground The distribution of consumption among the various buried lines. It is more than 55% in the Central Operating District Residential 5. In 2011 SEC delivered a total of 219. As evident from Figure (14).8% Western Operating District Government 204. and Western Operating conditioning.Figure (14): Distribution of consumption by class-kingdom-wise National system from east to west and from north to south. categories shows a marked regional variation. While Table (11): Distribution of consumers based on type of consumption in 2011 Type Operating District (Figure 16).528 12. The number of customers increased over the same period by 5.025.7% 6.038 109.927 8. Table (11) shows the distribution of customers classified by consumption type.233 3.341. in the other operating Consumption Percent of total consumption )GWh( districts residential consumption is dominant.030.128 19.2% Others 74.5% Industrial 7. central. western and southern operating 4% districts.662 15% Commercial GWh of energy.023.608 km quantity consumed in the other districts (Figure 15). of which 70% is attributed to air- each of the Eastern. Districts while consumption in the Southern Operating District amounts to about a quarter of the The distribution network consists of 213.7% to 6.7% (Figure 17). an increase of 3. Central.341. of overhead lines and 195. the residential sector consumes half of the total Consumption is about equal at slightly over 30% in electricity sold.

in the Eastern consumption in 2011 in the operating districts Operating District explains the high industrial (Figure 20) reflects the relative population consumption of this district.(Figure 18). The larger government total consumption in the Southern Operating District consumption in the Central Operating District is (Figure 19). attributed to the location of the Kingdom’s capital in that area. Saudi Aramco and SABIC. and reaches a maximum of 67% of the densities in these districts. The presence of the two major industrial The distribution of residential and commercial giants. Figure (15): Distribution of consumption among the Operating Districts Figure (16): Distribution of consumption in the Eastern Operating District 4% Other 31% Eastern 32% Residentials 30% Central 46% Industrial 31% 9% Western Commercial 9% 8% Government Southern Figure (17): Distribution of consumption in the Central Operating District Figure (18): Distribution of consumption in the Western Operating District 2% 5% 7% 7% Other Other Industrial Industrial 12% Government 16% Government 55% Residential 17% 19% 60% Residential Commercial Commercial 2011 Activities & Achievements 69 .

total quantity of electricity sold by SEC.Figure (19): Distribution of consumption in the Southern Operating District 1% Industrial 4% Others 13% Government 15% Commercial 67% Residential Figure (20): Comparison of consumption patterns in the operating districts Eastern Central Western Southern 80 70 Percent 60 55 60 67 50 46 40 30 32 20 17 9 10 19 15 9 16 12 13 7 7 0 Residential Commercial Government 1 Industrial 4 5 2 4 Others Consumption Type Figures for electricity generation from various total energy loss of the entire SEC system are shown sources. 70 ECRA . and in Table (12).

a response rate of 65%. and losses Quantity of electric energy (GWh) 2011 2010 Electricity generated at SEC plants 193. the company was able to satisfy 136. SEC had 53.415 Electricity sent from SEC plants 187.16% 3. sale.8% from 128. Growth Trends in the Past Decade During the past decade (2002-2011) the number of consumers increased from 4. Of the total new and old requests.662 2011 Activities & Achievements 71 .37% Consumer Service Connections GWh in 2011 (Figure 22).092 unfulfilled increased by 102.952 189.029.938 GW in 2002 to requests from consumers for service connections. the company received 155.824 183. 48. Energy sales during the same period increased by 70.279 21. an increase of 57.5 %.629 GWh in 2002 to 219.662 212.341.319 in 2002 to 6. During 2011.025 in 2011(Figure 21).95% 9. while peak demand At the end of 2010.318 new requests.721 Electricity imported from SWCC 15.1% from 23.Table (12): Electricity production.263 Total electricity loss in the transmission and distribution systems 24.037 16.000 Electricity imported from other producers 41.320.197 Total electricity sold 219.367 GW in 2011 (Figure 23).941 234.01% Loss in the entire SEC system 9.935 2011 2010 Percent of electricity consumed in SEC Plants 3.476 Total electricity carried by the transmission system 243.080 34.

0 Year Figure (22): Growth of energy sales (2002-2011) 220 (in 1000 GWh) Energy Sales 200 180 160 140 Year 72 ECRA 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 120 .0 (in millions) Number of consumers 6.5 5.5 5.0 4.Figure (21): Growth of the number of consumers (2002-2011) 6.5 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 4.

21% Diesel 37% Natural gas 37% Crude Oil 2011 Activities & Achievements 73 .Figure (23): Growth of peak demand (2002-2011) 50 40 (GWh) Peak Demand 45 35 30 25 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 20 Year Fuel Types Used in Energy Production Figure (24): Fuel types used in electricity production in 2011 Natural gas and crude oil were used as fuels to produce some 74% of the energy in 2011 (Figure Heavy Fuel Oils 24). and heavy fuel 5% oil (HFO). The other fuels used were diesel.

Except Mosques ( in SR/kWh) City 74 Mosques First 100 kWh More than 100 kWh First four hours after sunset More than four hours after sunset Jeddah 0.24 0. In 1954 the government Table (13) Electricity Prices in Major Cities per CMD 174 of 1959 All Consumers.15 ECRA (SR/kWh) . at the same time they improve the efficiency of the • Preparing a standardized financial reporting power system.17 0.15 Khobar 0. their structure is consumers. as well as economic factors.30 0.17 0. Thus. and that income collected by the industry in accordance with these tariffs meets ECRA is also keen that tariffs reflect the government its revenue requirements.30 0. depending on his cost of production.18 Makkah 0. prices of these services providers in the Kingdom.18 0.30 0. ECRA strives to insure that tariffs in • Developing a methodology for tariff setting and for periodic review of the adopted tariffs.24 0.25 0.15 Dammam 0. system to be utilized by all licensed service A Brief History of Electricity Tariffs in the Kingdom providers.25 0. and depletion of resources and include: protection of the environment.18 0.26 0.25 0.17 0. the Kingdom reflect those concerns by providing consumers with incentives to improve their • Designing and preparing a tariff structure. easy to implement.Electricity Tariff in the Kingdom Introduction • Developing a comprehensive cost accounting One of the most important concerns of ECRA is that system in order to assess service providers’ tariffs are designed so that they are cost reflective.21 0.26 0.25 0. costs which ultimately affect the tariff paid by fair and affordable to end-users. • Developing a comprehensive system to collect In the early years of introduction of electricity financial and operational data from all service services in the Kingdom.15 Madinah 0. utilization of the electricity system. concerns with regard to the efficient use of available In order to achieve these aims ECRA’s concerns energy sources.30 0.30 0.30 0. and apply • Developing an overall tariff policy statement for conservation measures that reduce their costs while the Kingdom. varied from one producer to another.

Prices were Non-industrial consumption (SR/kWh) Industrial consumption (SR/kWh) also set in Makkah and Taif at levels Jeddah 0.20 0. 2011 Activities & Achievements 75 .20 0.20 per kWh for 40% for Taif. - providing annual subsidies to the utility companies if they failed to make profits. Further reductions in Jeddah were made services in these regions. which reduced On 20/7/1394 AH (9/8/1974) CMD 1020 set the tariff the rate from SR 0.325 per kWh. Concomitant with these reductions. For Table (14): Electricity prices in various cities as per CMD 1099 of 30/11/1391 AH (17/1/1972) example. and SR 0.10 In 1959 a new electricity tariff was issued by Council of Ministers Decision (CMD) 174 which set the prices as shown in Table (13).14 0. for industrial consumption at SR 0.18 Yanbu 0.05 per kWh.decided to set electricity prices to be affordable to consumers. Development Fund to electricity operating companies. shown in Table (15). Beginning on 1/7/1383 AH (18/11/1963) the tariff prices On 1/7/1393 AH (31/7/1973) the government decreed were reduced and unified throughout the Kingdom by reduction of the tariff by 50-60% in 16 smaller towns CMD 421 on 4/6/1383 AH (22/10/1963).20 0. The CMD included two provisions: On 1/3/1405 AH (23/11/1984).55 per kWh to SR 0.13 that guaranteed reasonable returns Makkah 0.00 for non-industrial increasing “bracket” of consumption. the all other consumption. and for industrial consumption and SR 0.25 0. The prices were as shown in for credit facilities and loans through the Saudi Industrial Table 14.20 Dammam 0. The prices were as consumers and SR 20. 30% for Makkah.14 0. Taif 0.20 per kWh.18 to the private owners of the utilities. The CMD also On 30/11/1391 AH (17/1/1972) the tariff saw further raised the guaranteed profit margin to 15% and provided reductions via CMD 1099. The subsidies for companies Government guaranteed the private utilities subsidies operating in these towns were set to allow for a profit that covered their operating costs and a reasonable margin of 10% to encourage investment in electricity margin of profit. the price in Jeddah was thus reduced from SR 0. The reductions in the Kingdom that fixed the rate at SR 0.24 to SR 0. the Government - abolishing the “meter rent” and charging a fixed adopted a graduated tariff that increased with each monthly service fee of SR 5.00 for industrial consumers. in 1389 AH (1969) by the Saudi National Electric Power Company.18 per kWh were 12% percent for Jeddah.07 per kWh for all other consumption.18 Madinah 0. The subsidies were designed to guarantee the companies a profit margin of 7%. the utility operator in the city.

A fee of SR0.000 0.001-5.001-6.e.001-7.26/kWh.32 9. expansion of the classes of beneficiaries.38 The Current Tariff In 1415 AH (1995) the in the Kingdom that culminated in the Council of Ministers Decision 169 which mandated total overhaul and restructuring of the Agricultural.13 of the electricity sector 5.10 comprehensive study 4.000 0. Government (SR/kWh) Ministry of Industry and 1-2.000 0. 76 ECRA .05 urgent or emergency basis.36 >10. On 19/7/1431 AH (1/7/2010).001-10. Board.05 Electricity undertook a 2.000 0.In the following fifteen years 1405-1420AH Table (15) Electricity tariff adopted on 1/3/1405 AH (23/11/1984) (1985-2000) two modifications were made to this tariff that included enlargement of the «brackets». ECRA’s (6/4/2000).000 0.001-9. unchanged.10 a fund for electricity projects needed on an > 2000 0. Thus the current tariff became as shown in Tables (18-A.12 entire sector.15 Industrial consumption (SR/kWh) 0.000 0. * The Council of Ministers Decision granted ECRA the authority to set the non-residential tariff with a ceiling of SR0.001-4.000 0. government. and reduction of the tariffs. Commercial.07 consumption above 2000 kWh to establish 1001-2000 0. Charitable Societies (SR/kWh) Industrial (SR/kWh) 0. The decision also included approval This tariff remained in effect for approximately of a new tariff (Table 16) starting on 1/1/1421 AH ten years.001-8.05/kWh was added to Monthly Consumption “Bracket” (kWh) Non-industrial consumption (SR/kWh) 0-1000 0.10 0..000 0. approved a The tariff was later modified by CMD 170 on new tariff for the non-residential (i.12 0.18 6.28 8.23 7.000 0. and industrial) consumption tariff shown in Table (17) which became effective from while the residential consumption tariff remained 1/8/1421 AH (28/10/2000). Table (16): Tariff as of 1/1/1421 AH (6/4/2000) Monthly Consumption (kWh) Residential. 18-B. 12/7/1421 AH (9/10/2000) to the current tariff commercial. utilizing the authority* delegated to it by the Council of Ministers in 1431AH (2010). and 18-C).

001-8.000 24 More than 10.000 0.000 5 2.26 0.Table (17): Tariff approved by CMD 170 as of 1/8/1421 AH (28/10/2000) Monthly Consumption (kWh) Residential.10 0.12 5.000 0.000 10 4.000 0. Charitable Societies (SR/kWh) 1-2.12 Table (18-A): Current Tariff .05 2.15 7.001-8.20 8.001-9.000 26 20 26 12 26 2011 Activities & Achievements 77 . Medical Facilities. Commercial.000 15 7.000 5 Commercial (Halalah/kWh) Government (Halalah/kWh) As of 19/7/1431 AH (1/7/2010) 12 10 12 6.10 4.001-6000 6.001-5.000 Industrial.22 9.000 20 8. Mosques.001-4.001-10. as per CMD 170 1-2.12 0. Private Educational Institutions (SR/kWh) 0.001-7.001-4.Non-industrial Consumption Type of Consumption Monthly Consumption (kWh) Residential (Halalah/kWh) Agricultural.001-6.000 0.000 22 9.001-7. Mosques.000 0.05 0.001-9.000 0. Government (SR/kWh) Agricultural. Charitable Organizations (Halalah/kWh) Unchanged.000 0.24 >10.001-10.001-5.000 5.

000kVA) Variable Tariff (for plants with digital meters) Tariff (Halalah/ kWh) Time of Use 12 All times 10 Off-peak hours SaturdayThursday: 00:00-8:00. 15 All other times Seasonal Tariff (for plants with electromechanical meters) Season Tariff (Halalah/ kWh) Time of Use 12 All times 1 October-30 April 15 All times 1 May – 30 September Table (18-C): Current Tariff – Industrial Tariff* for Large Industries (Industrial Plants With Contracted Loads Exceeding 1. Friday: 00:00-9:00. 21:00-00:00 15 All times 1 May – 30 September 26 Peak time Saturday-Thursday: 12:0015:00. 15 All other times * Applicable Since 19/7/1431 AH (1/7/2010) 78 Seasonal Tariff (for plants with electromechanical meters) ECRA . Friday: 00:00-9:00.000kVA) Variable Tariff (for plants with digital meters) Tariff (Halalah/ kWh) Season Time of Use Tariff (Halalah/ kWh) Time of Use 14 All times 14 All times 1 October-30 April 10 Off-peak hours SaturdayThursday: 00:00-8:00. 21:00-00:00 26 Peak time Saturday-Thursday: 12:0015:00.Table (18-B): Current Tariff – Industrial Tariff* for Small Industries (Industrial Plants With Contracted Loads not Exceeding 1.

Figure (25): Comparison of average electricity tariff in the Kingdom with several countries 250 150 100 Kingdom of Saudi Arabia Iceland Uzbekistan Dubai Russia Canada Moldova USA Hong Kong Turkey Latvia China France UK Finland Chile Singapore Hungary Spain Portugal Sweden Italy Ireland Netherland Brazil Belgium Germany 0 Tonga 50 Denmark Halalah / KWh 200 ** Data were taken from the following site: http://en. The data in this figure is the latest in Figure 25 which shows a comparison of the available in the internet**.wikipedia.In general. All tariffs are for 2011.org/wiki/electricity_tariff 2011 Activities & Achievements 79 . the electricity tariff in the Kingdom is average electricity tariff in the Kingdom with one of the least expensive in the world as seen several countries.

00 each.7 % of total electric energy consumption in the • 7. the following becomes apparent (Figure 27): From the preceding data it is clear that more than 94% of the monthly residential consumers bills • 61. illustrates the progression of the tariff for the first Figure (26): Change of tariff per kWh of the first 100 kWh of residential consumption in the city of Jeddah from 1950 to the present 60 (Halalah/kwh) Tariff 50 40 30 20 10 Year Monthly Bill for Residential Consumption • 25.00 each.00 each (Figure 25).4% of the bills were valued at SR100 or less each. issued in 2011.261 GWh. Kingdom. 2010 2000 1990 1980 1970 1960 1950 0 . which represents 49.00 each.00 and SR500.3% of the bills ranged in value between SR201.6% of the bills ranged in value between SR101.00 and SR200. 80 ECRA issued in 2011 did not exceed SR500. Total residential consumption of electric energy in 2011 was 109. • Only 5.9% of the bills had a value exceeding By studying monthly residential consumption bills SR500.To give an idea of the progression of tariffs in 100 kWh of residential consumption in the City of the Kingdom since 1370 AH (1950) Figure (26) Jeddah as an example.

00.00 .SR1000.00 more than SR1000.SR200.00 .2 9.SR300.00 .00 or less SR101.2 10% 2.2 60% 50% 40% 30% 20% 16.7 0% SR100.00 Value of the monthly bill 2011 Activities & Achievements 81 .9 4.SR500.00 SR501.00 .2 SR401.00 1.00 SR201.Figure (27): Percentage distribution of monthly bills 2011 70% 61.00 4.4 SR301.SR400.

82 ECRA . The average price collected decreases in the winter for most parts of the country. The bill capital expenditures.4 60% 50% Not exceeding SR100.00 Value of the monthly bill Undoubtedly.00 Not exceeding SR200. the average cost of a unit of electricity (kWh) in the Kingdom was about 14.7 90% 77.Figure (28): Cumulative percentage of monthly bill issued in 2011 Cumulative percentage 100% 94.5 80% 70% 61.00 Not exceeding SR300. the monthly bill will vary greatly from and distribution.00 Not exceeding SR400. transmission. and amount increases significantly in the summer and depreciation (Figure 29).1 86.1 91.00 Not exceeding SR500. purchased electricity.9 Halalah/kWh. It accounts for operational and one month to another according to season. This figure covers the costs of generation. from consumers by SEC was 14.1 Halalah/kWh. Cost of Unit of Electricity and Average Sale Price In 2011. fuel.

Figure (29): Distribution of cost of electricity unit 27% Operational Expenses 18% Fuels 30% Depreciation 12% Capital Expenses 13% Purchased Electricity 2011 Activities & Achievements 83 .

Its share of total production is about 58%.363. Table 19 shows the capacities of entities working in desalinated water production and cogeneration. The following SWCC in 2011 increased by 5. 1 0 510 Shuaibah Expansion Project 1 150. cubic meters.464 5.760 0 Shuqaiq Water & Electricity Co.5% compared to sections contain a description of the water the previous year (Table 20) to reach 933 million desalination system in the Kingdom.048 Tihamah Power Generation 4 0 4.000 0 Total 36 5. The Saline Water Conversion Corporation (SWCC) is the principal entity for desalinated water production in the Kingdom.295 Jubail Power Co.000 0 Saudi Aramco 6 0 2.000 6.731 30.683 53.689 Jubail Water & Electricity Co. 1 216.000 0 Bawarej International Co. 1 196.514 Rabigh Arabian Water & Electricity Co. 1 805. Table (19): Desalinated Water and Steam Productions of Entities Licensed to Operate in the Desalinated Water and Cogeneration Fields 84 Licensee Number of Plants Desalinated Water Production Capacity (M3/Day) Steam Production Capacity (Ton/Hour) SWCC 17 3.631 ECRA .Water Desalination in 2011 Saudi Arabia is considered the largest producer The quantity of desalinated water produced by of desalinated water in the world. 1 880. Figure 31 shows the percentage share of each SWCC plant in the total corporation Production of Desalinated Water production.405 Marafiq (Yanbu) 1 95. 2 52.759.170 Shuaibah Water & Electricity Co.728 4. while Figure 30 shows the percentage of desalinated water produced by each licensee.

15. along with the National Water Company (NWC) are responsible 14.8 Jeddah 136.3% Jeddah Jubail for water distribution to the ultimate consumers.Figure (30): Percentage Distribution of Production Table(20): Desalinated Water Produced in Capacities Among the Licensees Each SWCC Plant Production Quantity (Million Cubic Meter) 12.2 15.8 23.2 132.2% of SWCC’s water desalination plants as well as the major water transportation pipelines.0 Small Plants 23.7 883.4 Shuaibah Water & Electricity Al-Khobar 141.0 Total Production 932.4% Year Plant Other Producers 2011 2010 15.4 Shuqaiq 2.3% Jubail 375.7 Shuaibah 131.8 7.1% Departments in the various cities and towns.6 SWCC 14% Jubail Water & Electricity Transportation of Desalinated Water Figure (31): Percentage share of each SWCC plant in the corporation’s total SWCC is responsible for transportation of the desalinated water production desalinated water from the production plants to the major reservoirs of the Potable and Sanitary Water 14.9 152.9 334.7 100.3% 58.2 Yanbu 113. which come under the purview of the Ministry of Water and Electricity.8% Al-Khobar The Other Plants 2011 Activities & Achievements 85 .6% 40.1 Khafji 7. Figure (32) shows locations throughout the Kingdom 15. These Shuaibah departments.2 118.

86 (Thousand cubic meters) Production Capacity Figure (33): Production capacity of desalinated water in the past ten years ECRA 3.1 3.0 2.8 2.5 2.4 2.7 2.Figure (32): Desalination plants and major desalinated water transportation lines in the Kingdom Desalination Plants City Pipelines Future pipelines Haql Tabuk Duba Hafar Al-Batin Khafji Rass alzor Jubayl Zulfi Buraydah Wajh Neairiah Gat Dammam Majma’ah Hasaa Khobar Omloj Madinah Shaqra Hufuf Riyadh Yanbu Rabigh Makkah Jeddah Taif Shuaiba Baha Barakk Shuqaq Farasan Ahd Almasareha Khamis Mushayt Ahad Rafidah Jazan SWCC’s Annual Production Capacity of Desalinated Water Figure (33) shows SWCC’s production capacity of desalinated water over the past ten years.3 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 .6 2.9 2.

Electricity Generation in SWCC Most water desalination plants owned by SWCC are of the cogeneration type. where desalinated water is produced simultaneously with electricity.05 SR/m3 Small Plants 11.37 SR/m3 Cost of water transportation 1. In 2011 SWCC generated 24.18 SR/m3 West Coast 3.0 GWh (62. which are located in remote areas plants. They include ceasing production of some electricity production as well as the average of the units in the Shuaibah and Shuqaiq plants in cost of transportation of desalinated water to the order to accommodate about 403 Million cubic major reservoirs of the potable and sanitary water meters of water received from private producers departments are shown in Table (21). and serve very small communities. is extremely expensive.2% in 2010 SWCC Plants Costs of Production to 83. The decrease is due to several The average costs of desalinated water and causes.Production Capacity Factor The West Coast Plants contributed 9. The total production).8% of the total generation production) while the East The production capacity factor expresses the Coast Plants produced 15. and average cost of transportation of desalinated water Cost of water production Average Cost East Coast 2.2% of the ratio of actual production to design capacity.07 SR/kWh 2011 Activities & Achievements 87 .1 GWh (37.1 GWh of electricity. SWCC sells most of its electricity production to SEC. overall average production capacity factor for the entire corporation decreased from 84. Table (21): SWCC average costs of production of desalinated water and electricity.12 SR/m3 Cost of electricity generation 0.1% in 2011. It is clear through SWCC pipelines. as well as maintenance from the table that production of desalinated water work and rehabilitation program in some of the in small plants.

particularly on privatization alternatives of Figure (34): Final structure of SWCC after implementation of the restructuring plan The Holding Company Full Ownership Partial Ownership (Subsidiares) Research Institute & Desalination Technologies Other Production Plants Transportation Khafji Al-Khobar 88 ECRA Small Plants Shuqaiq Ras AlKhair Jubail Shuaibah Yanbu .SWCC Restructuring Plan SWCC. This approach permits participation of economic activities. The studies concentrated production company. and the decisions of the the private sector in the production companies (in a Council of Ministers and Supreme Economic fashion similar to the IWPPs). The private sector share in the ownership restructuring of its activities and modifying its of the subsidiary production companies will depend charter in order to foster private sector participation on the investment attractiveness of each plant. and investment in the construction and operation of but will not be less than 60% of each subsidiary new desalination plants. and allows the private Council to implement privatization in the area sector to participate at a later stage in the ownership of water desalination. These efforts were concluded in late 2008 with adoption of transforming SWCC into a In conformity with the policy adopted by the holding company (Figure 34) with wholly owned government to privatize a certain number of subsidiaries. SWCC had undertaken in of the holding company through public share the past few years tremendous efforts to study offering.

transportation unit into a production company will be SWCC is currently undergoing actual application of considered. Rabigh 2 Shuaibah Shuaibah 1. and thereafter concentrated its efforts on preparation of its incorporation prepare RFBs to privatize these companies. 3 Al-Khobar Al-Khobar 3. reengineering operations. Wajh 3. The private sector may then participate restructuring and transformation into a commercial mode through a public share offering or as a strategic partner. RO Plant Small Plants Group 1 Dhuba 3. documents. defining the assets and determining In the long run the possibility of transforming the strategic their valuation. Table (22): SWCC desalination plants targeted for privatization as production companies Production Company Plants that it will own Yanbu Yanbu Plants 1. 3. 3 Shuqaiq Shuqaiq 1. working on change management contract (or contracts). At the present time SWCC is awaiting promulgation Table (22) lists the desalination plants targeted to be of the order to form the holding company. the private Council. and other processes and procedures. Gunfuthah 1. 2. working sector will be allowed in the short to medium-term (i. out details of the organizational structure. streamlining a period not exceeding five years after establishing the human resources.Since the privatization model was adopted. developing holding company) to share in its operations through a IT strategies and applications. 4 Jubail Jubail 4. SWCC privatization into production companies.e. Farasan 2. preparing the commercial agreements. Umloj 3. management.2. RO Plant 2011 Activities & Achievements 89 . 4 Small Plants Group 2 Leith 1.. of operation. It will transformed into production companies with private then undertake transforming the plants targeted for sector participation. submitting them to the Supreme Economic In order to privatize the holding company.

assumptions that by the year 2020 the peak load • Undertaking electricity distribution in specific will be 71. • Developing Independent Power Projects (IPPs). electricity generation. • Providing services to consumers.940 MW and the generation reserve will areas. and Independent Water and Power Projects As shown in Table (10) page 66. • Building.7% Transmission 121 23% Distribution 70 13. (in billion SR) Percentage of total funding required Generation 335 63. The Authority has thus participation in the industry include: placed this matter as one of its highest priorities. be 15%. the amount required for production companies. leasing. Undoubtedly. and/or operating transmission According to a study undertaken to estimate lines and pipelines. for the development and sustainability of this The investment opportunities for private sector industry in the Kingdom. the funding needs of the electricity services for • Forming power generation and desalination the period 2009-2020. • Direct purchase of selected existing power and The estimates of Table (23) are based on the water desalination assets.Participation of the Private Sector in the Electricity and Water Desalination Industry Electricity Industry electricity industry and the volume of investments needed represent attractive opportunities for the ECRA considers private sector participation in the private sector to participate in the execution of the electricity and water desalination industry essential industry projects and in its growth and development. in Table (23).3% Total 526 Activity 90 ECRA Required Funding . the private sector (IWPPs). transmission and distribution • Obtaining concessions or leases for existing was estimated at SR526 billion distributed as shown generation and water production facilities. the amount of work required by the Table (23): Estimated funding required for implementing electricity projects through the Year 2020. • Obtaining facility management contracts. already participates significantly in generation.

the basis that by 2020 SWCC will be producing 6 • Supplying and manufacturing spare parts for the million cubic meters of desalinated water daily. • Executing the projects that are let out for bidding The studies have shown that. and share in its the need to execute many projects that require large growth and development.4 and beneficial to Saudi Arabia. (amounts in SR Billion) investors from the private sector. and the The large economic development that the Kingdom size of investment it needs present attractive opportunities is currently undergoing has led to an increase in for participation of the private sector in carrying out the demand for desalinated water. The opportunities available to financial investments. procurement. Studies have shown that the the private sector to participate in this industry include Kingdom will need to invest around SR300 billion the following: on water desalination in the coming twenty years. and all other interested parties to select the options most suitable 65. and consequently water desalination industry projects. in the medium term. the volume of work required by the desalination industry. and construction).Water Desalination Industry As with the electricity industry.5 Water 9 Transportation 8. • Carrying out many of the operation and maintenance contracts for the production plants and the pipelines. undoubtedly. by SWCC.7 Electricity and Water 43.7 Capital Expenses Operational Expenses 2011 Activities & Achievements 91 . for water desalination. through the system known as EPC the estimated costs for implementing projects (engineering.8 Electricity 7. SEC. and water transportation up to the year 2020 will be SR91 • Building independent projects for water desalination after the holding company and its subsidiaries are established. Transportation 21. desalination plants. cogeneration. SWCC.7 25. The estimates were made on • Building pipelines. billion (Figure 35). Figure (35): Desalinated water industry financing requirements for capital andoperational expenses to the year 2020 *** ECRA will be working in coordination with the Ministry of Water & Electricity (MoWE).

92 ECRA .

The Appendices 2011 Activities & Achievements 93 .

000 M3 /day Steam: 100.000 MW Desalinated water: 500 M3 /day 5 National Tri-Production Energy Co.000. Rabigh Electricity: 5. Rabigh Electricity: 1.500 M3 /day Electrical Energy and Communication Technology Co.060 MW Desalinated water: 1. Rabigh Electricity: 1. Licenses.000 M3 /day 3 Misha’al Atiyah Al-Malki Est. Dammam Electricity: 50 MW Steam: 250 Ton/hour 7 District Cooling Systems Co. 8 Mabaher Al-Jazeerah Strategic Power & Water Rabigh Electricity: 2.000 M3 /day 2 Rabigh International Power & Water Co. Jeddah Electricity: 1.Appendix (1) Authorizations. Steam: Not determined yet.000 MW Desalinated water: 100.400 MW Desalinated water: 1. and Exemptions from Licensing Table (A1-1): Permits Issued by the Authority (By the end of 2011) Organization Project Location Production Capacity 1 Rayet Al-Hijaz Trading Est.200 MW Desalinated water: 450.000 Ton/hour 6 Arabian Paper Co. Various sites Electricity: 1.000 MW Desalinated water: 150. Taif Electricity: 600 MW Desalinated water: Not determined yet.000 M3 /day 4 Itlal Al-Ghad Group Rabigh Electricity: 1.000 MW Electricity Generation Cogeneration Activity 94 ECRA 9 .

Mobile units in several parts of the Kingdom 119 MW 8 Dhurma Electricity Co. Throughout the Kingdom 48. Gurayyah 4.756 MW 9 Twairqi Power Co. Hafouf 246 MW 4 Taqah for Environmental and Electric Energy Systems Ltd.098 MW 12 Saudi Electricity Co. Ein Dar.4 MW 3 Saudi Cement Co. Rabigh 1. Mobile units in several parts of the Kingdom 618.777 MW 2 General Contracting Co. Mobile units in several parts of the Kingdom 23 MW 11 Hajar Electricity Co.Table (A1-2): List of organizations holding licenses (By the end of 2011) Ownership of a transmission network Electricity transmission Electricity generation Activity Organization Project Location Production Capacity 1 Saudi Electricity Co. Mobile units in several parts of the Kingdom 331. (Ma’aden) Ras Al-Khair Overhead line: 122 km Max. Mobile units in several parts of the Kingdom 353.320 MW 7 Abduallah & Abdul Aziz Kanoo Co. (Alolayan Group).2 MW 5 Energy Equipment Rental Co. Throughout the Kingdom 13 Power and Water Utility Company for Jubail and Yanbu (Marafiq) Jubail and Yanbu 14 Saudi Arabian Mining Co. Riyadh 1.34 MW 6 Rabigh Electricity Co. Dammam 126 MW 10 Nour Power Co. load: 2300 kVA Voltage: 380 kV 2011 Activities & Achievements 95 .

533 MW Desalinated water: 95. Barri. Jubail Industrial City Electricity: 250 MW Steam: 510 ton/hour 19 Tihama Power Generation Ltd.053 ton/hour 21 Shuqaiq Water & Electricity Co.405 ton/hour 20 Shuaibah National Water & Electricity Co.692 ton/hour 18 Jubail Power Co. Yanbu Electricity: 1. Qatif.387 M3 /day Steam: 28.000 M3 /day Steam: 6.000 M3 /day 22 Jubail Water & Electricity Co. (Saudi Aramco Independent Projects) Juaimah. Throughout the Kingdom 16 Power and Water Utility Company for Jubail and Yanbu (Marafiq) Jubail and Yanbu 17 Saline Water Conversion Corporation (SWCC) Throughout the Kingdom Electricity: 5. Jubail Electricity: 2. Buqaiq.083 MW Steam: 4.514 M3 /day 25 Power and Water Utility Company for Jubail and Yanbu (Marafiq) Yanbu Electricity: 1.760 M3 /day .923. Othmaniah.017.Table (A1-2 continued): List of organizations holding licenses (By the end of 2011) Cogeneration Electricity distribution and retail Activity 96 ECRA Organization Project Location Production Capacity 15 Saudi Electricity Co.000 M3 /day Steam: 470 tons/hour 24 Saudi Aramco Riyadh.875 MW Desalinated water: 805.191 MW Desalinated water: 888. Shuqaiq Electricity: 1. and Ras Tannourah Electricity: 1.051 MW Desalinated water: 2. Shuaibah Electricity: 1.020 MW Desalinated water: 212. Shedgum.6 MW Desalinated water: 2. Kharasaniyah.464 M3 /day 23 Rabigh Arabian Water & Electricity Rabigh Electricity: 120 MW Desalinated water: 12.

2. Ltd.000 M3/day 35 Saline Water Conversion Corporation (SWCC) Throughout the Kingdom --- 2011 Activities & Achievements 97 .744 MW 32 Water & Electricity Co.000 M3/day 33 Marafiq (Tawreed) Co.299 M3 /day 30 Water & Electricity Co.000 M3/day 34 Rakaa for Energy & Water Co. Jeddah Desalinated water: 80. 50. 800.242. Shuaibah Desalinated water: 150. 1.Table (A1-2 continued): List of organizations holding licenses (By the end of 2011) Transportation of Desalinated Water Desalinated Water Trading Electricity Trading Water desalination Activity Organization Project Location Production Capacity 26 Shuaibah Expansion IWPP Co.000 M3 /day 27 National Tri-production Co.000 M3 /day 28 Bawarij Water Desalination International. Shuaibah Desalinated water: 50.750 MW 31 Marafiq (Tawreed) Co. 1.000 M3 /day 29 Saline Water Conversion Corporation (SWCC) Several locations in the Kingdom Desalinated water: 440.

Dammam Electricity: 15 MW Steam: 25 ton/hour 12 Tabuk Cement Co. Dhuba Desalinated water: 1.Table (A1-3): List of entities with exemptions from licensing* (At the end of 2011) Organization Project location Production capacity 1 Yanbu Cement Company Yanbu 100 MW 2 Yamama Saudi Cement Company Ltd. ECRA . Second Industrial Estate. Dammam 450 MW 5 Saudi Arabian Mining Co. (Nadec) Haradh 7 Tabuk Cement Co. Dhuba 46MW 8 Najran Cement Co. An exemption is also given to a transmission and/or distribution system in an analogous manner.500 M³/day Under the Implementing Regulations an exemption from licensing is given to a generation station if it is not connected to the transmission or distribution systems (other than those also exempted). Najran 56 MW 9 Middle East Chemicals Ltd. and the electricity service is restricted to use by the owner of the generation station. (Ma’aden) Hazm Al-Jalameed 50 MW 6 Nation Agricultural Development Co. Al-Leith Electricity: 25MW Desalinated water: 420 M³/day Steam: 4.5 ton/hour 11 Saudi Paper Co. Al-Ajemi Industrial City. Riyadh 158 MW 3 City Cement Company Marat Center Riyadh 46 MW 4 Al-Tuwairqi Energy Second Industrial Estate. Riyadh 8 MW Water desalination Cogeneration Electricity generation Activity * 98 28 MW 10 National Shrimp Co.

ecra. investors. and System for its Review • ECRA’s Charter • Implementing Regulations for the Electricity Law National Electricity Register Covering ECRA’s Responsibilities • Implementing Regulations for ECRA’s Charter • A brief about the Register • Codes and regulations • Historical data • Circulars and decisions concerning the • Licenses electricity industry • Record of Decisions • Council of Ministers Decision Number 169 • Codes and Standards issued on 11/8/1419AH (1/12/1998) dealing • Unified offers with restructuring of the electricity sector • License remuneration calculation • Council of Ministers Decision Number 170 issued on 12/7/1421AH (9/11/2000) modifying the electricity tariff which was included in • Station capacities • Capacities of transmission and distribution networks CMD Number 169 issued on 11/8/1419AH • Electricity network expansion plans (1/12/1998) • Other information • Current electricity Tariff.gov. and anyone interested in the electricity and water desalination industry. • Electricity Service Connection to Buildings Bylaw 1. These documents and information include the • Saudi Electricity Distribution Code following: • Water Desalination Code • Rules and Procedures for Reporting and Rules and Regulations Investigating Electricity Industry Accidents • Development of Mechanism for Design of Tariff • Electricity Law Structure. Electricity Industry Statistical Yearbook 2008 • Saudi Electricity Transmission Code 6.Appendix (2) Documents and Information Available on ECRA’s Website ECRA’s website on the internet (www.sa) contains a large number of documents and useful information for consumers. Energy loss in the network • Buildings Electrical Wiring Bylaw 3. Number of subscribers and energy sold (2005-2009) 2. Annual peak load in the Kingdom • Standby Electric Energy Generation Bylaw 4. Detailed peak load for the Kingdom • Safety Rules Bylaw 5. Electricity Industry Statistical Yearbook 2009 2011 Activities & Achievements 99 .

Electricity Industry Statistical Yearbook 2010 • License rules and procedures 8.7. Special requests/suggestions - Consumer Care Authorization Requests • Request to undertake electricity generation or cogeneration activity • Service Provision Manual • Request to undertake water desalination • Procedure for handling consumer complaints activity • Consumer complaints for the past years • Form for consumer complaint against SEC - License Requests • ECRA’s role in serving the consumer • Rights of consumer vis-à-vis the service provider • Request to obtain a license to undertake any • The consumer responsibilities of the following activities of the electricity • The booklet “ECRA…at the Service of the and water desalination industry: Consumer” (in Arabic) • Generation • Trading Investor Services 100 ECRA • Transmission .

• A synopsis of the Desalination Code in the Kingdom.• Distribution Annual Reports • Desalination • Cogeneration • ECRA’s Activities and Accomplishments 2011 • Water transportation • ECRA’s Activities and Accomplishments 2010 (Arabic only) - License Forms • ECRA’s Activities and Accomplishments 2009 • Electricity distribution and retailing license • ECRA’s Activities and Accomplishments 2008 • Electricity generation license • ECRA’s Activities and Accomplishments 2007 • Cogeneration license • Annual Report for the period 2002-2006 • Electricity transmission license • Electricity retailing license Studies • Trading license • Summary of the Long Range Plan for Electricity - Waiver Forms • Waiver from electricity license form • Temporary waiver from water desalination Generation and Transmission. license form 2011 Activities & Achievements 101 .

• Development of the program for electricity

Papers of Activities Undertaken by ECRA

demand-side management in Saudi Arabia.
• Development of the electricity industry major

The following papers represent activities undertaken

performance KPIs: determination of the targets

by ECRA:

and incentives.

• ECRA’s participation in the Energy Conservation

• Development of the electricity industry major
performance KPIs: the targets and incentives
report.
• Development of the electricity industry major
performance KPIs: major performance KPIs
report.

Efficiency Forum and Exhibition.
• The meeting of the Demand-Side Load
Management in Saudi Arabia project.
• ECRA’s participation in the IEE Energy
Conference.
• Workshop on Development of the system of
Electricity Load Management in Saudi Arabia.
• Second Workshop to Bolster Renewable Energy
in Saudi Arabia.

102

ECRA

• Development of a National Policy to Bolster

Conservation

Renewable Energy in Saudi Arabia.
• Presentations of The First Assembly of the GCC
Electricity Sector Regulators.
• Presentations of the Workshop on Structuring
and Development of the Electricity Industry in
Saudi Arabia.

• How to reduce electricity consumption of
electrical equipment?
• The Consumer Guide to Conserving Electrical
Energy Consumption and Load Shifting.
• Add to Your Knowledge: Energy Posters.

• Symposium of Electricity Terminology.
• Workshop to present the performance KPIs
project.

2011 Activities & Achievements

103

104

ECRA

Board of Directors Management of the Authority 2011 Activities & Achievements 105 .

Dr.Board of Directors H. Al-Shehri Governor Electricity & Cogeneration Regulatory Authority Deputy Chairman of the Board Mr. Al-Alsheikh Vice-Governor for Planning & Development Saline Water Conversion Corporation Mr. Municipalities & Housing Sector Ministry of Economy & Planning Mr. Al-Khalifa Executive Manager Assistant Deputy Minister for Electricity Affairs Southern Cement Co. Dr. Dhofayer Dr. Abdullah M. Dakhil Executive Director. Ministry of Commerce & Industry Dr. Khalid H. Fahd Saleh Al-Sultan Secretary General Council of Saudi Chambers ECRA Deputy Minister for Internal Trade Mr. Saudi ABB Co. Aqeel Mr. Adullah A. Abdullah A.E. Al-Huseyen Minister of Water & Electricity Chairman of the Board H. Al-Omair Asst. Khalid H. Ahmed S. Bayyari 106 Mr. Hassan F. Al-Senani Director. Ministry of Water & Electricity Senior Vice-President and General Manager Advanced Electronics Co. Al-Jarbou Head. Deputy Minister for Financial and Accounting Affairs Ministry of Finance Dr. Al-Hubayib Chairman of the Board. Educational & IT Projects Co. Safar M. Abdullah I. Fahad H. Prof. Gas Supplies and Pricing Department Ministry of Petroleum & Mineral Resources . Abdul Aziz O. Abdullah A.E.

gov. Mohammed A. Property Management Tel: (01) 201-9020 Fax: (01) 201-9025 Email: pm@ecra.sa VICE-GOVERNORS Dr.sa Mr.sa Mr. Mohammad Al-Husseini Director.gov. Al-Hassani Director.gov.gov.sa Dr.sa Mr. Legal & Licensing Affairs Tel: (01) 201-9131 Fax: (01) 201-9132 Email: gm_lla@ecra.sa Department Heads Mr. Thus. Khalid M.sa ADVISORS Dr. Consumer Affairs Tel: (01) 201-9220 Fax: (01) 201-9227 Email: consumer@ecra.E.Management of the Authority GOVERNOR H.gov. Nasser H. Hamid k. and Supervisor of Information Technology Tel: (01) 201-9200 Fax: (01) 201-9203 Email: it@ecra. Saleh A.sa * On 18/1/1433 AH (13/12/2011) he was appointed by a Royal Order as Governor of SWCC.gov. Support Services Tel: (01) 201-9104 Fax: (01) 201-9105 Email: vg_ss@ecra.sa Mr. Al-Turabi Director.gov. Personnel Tel: (01) 201-9263 Fax: (01) 201-9265 Email: personnel@ecra.gov. the office of Vice-Governor for Consumer and Service Providers Affairs became vacant as of that date. Al-Garaawi Director. Administrative Support Tel: (01) 2019-9109 Fax: (01) 201-3211 Email: adminsupport@ecra. Nuais Al-Hwaidy Director. Qahtani Vice-Governor. Mazied Legal Advisor/ Board Secretary Tel: (01) 201-9117 Fax: (01) 201-9296 Email: kmmazied@ecra.sa Mr. Technical Affairs Director General.gov. Abdullah M. Al-Anazi Director General. Saleh A.sa Mr.sa Mr. Service Providers Affairs Tel: (01) 201-9160 Fax: (01) 201-9162 Email: servicepro@ecra. Al-Jabri Mr.gov.gov. Bakhrebah Vice-Governor. Al-Mugren Director.gov. Abul Hamayel Advisor. Ibrahim A. Fahd M. Public Relations Tel: (01) 201-9045 Fax: (01) 201-9044 Email: pr@ecra.gov.gov.sa Prince Saud A.sa Mr. Abdul Rahman Al-Mohaizi Director General.sa Email: econ@ecra.sa Mr. Abdulrahman Al-Ibrahim* Vice-Governor . Consumers & Service Providers Affairs Tel: (01) 201-9172 Fax: (01) 201-9173 Email: vg_cspa@ecra. Governor’s Office Tel: (01) 201-9007 Fax: (01) 201-9012 Email: governor_office@ecra. Regulatory Affairs Tel: (01) 201-9034 Fax: (01) 201-9035 Email: vg_ra@ecra.sa (To be appointed) Director. Al-Shehri Tel: (01) 201-9009 Fax: (01) 201-9012 Email: governor@ecra. Dr. Al-Malky Director. Fayez G.gov. 2011 Activities & Achievements 107 . Finance Tel: (01) 201-9280 Fax: (01) 201-9287 Email: finance@ecra.gov.gov. Economic Affairs Tel: (01 201-9111 Tel: (01) 201-9120 Fax: (01) 201-9113 Fax: (01) 201-9123 Email: gm_ta@ecra. Mansour H.

Location Map of the ECRA Headquarters King Fahad Road Takhassusi St. to Makkah Al-Mukarammah Khurais Road Cairo Square Al-Khaleej Overpass Council of Saudi Chambers ECRA Headquarters Building Intercontinental Hotel 108 ECRA Ministry of the Interior to Dammam .

Electricity & Cogeneration Regulatory Authority King Fahd National Library Catalog REDMEC Number: 1658-3523 Deposition Number: 1428-2329 2011 Activities & Achievements 109 .

www.dakkin.ecra.com For further information on the Authority please contact The Public Relations Department Public Relations Telephone: (01) 201-9045  |  Public Relations Fax: (01) 201-904 ECRA Operator: (01) 201-9000  |  ECRA Toll Free: (800) 125-9000 Or please visit our site on the internet www.sa .gov.