A

UDP and TCP Network Ports
This appendix provides Server and Client details, in table format, of the UDP and TCP network ports (see Table A-1: UDP and TCP Network Ports on page 110 and Table A-2: IPC Specific UDP and TCP Network Ports on page 121). This list should be used by IT staff to ensure the mentioned ports are enabled in the customer's firewall configuration to allow proper functioning of the system. For completeness, the list may include internal ports used for interconnection between services that run on the same server (ports for which the destination/server and the source/client are on the same machine). These internal ports may therefore be ignored in firewall configuration, as required. Based on the customer's environment, additional ports may need to be enabled to support specific operating system services or third party software that are installed on the customer's servers for monitoring, alarming, anti-virus protection or other purposes. Consult with the respective vendor's documentation. Additional information on Microsoft Windows ports and protocols may be found on Microsoft's Service overview and network port requirements for the Windows Server system support page (KB Article ID: 832017).
Workstation Port

You can open the firewall for all ports, or specify a range of ports to be available for this use and open the firewall on only those ports. The available range of ports is from 1024 to 5000. You must specify a range of at least 10 ports (configurable in NICE Perform System Administrator application).

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Table A-1: UDP and TCP Network Ports Protocol UDP Port 161 Destination (Server) SNMP Service on Application Server SNMP Service on Interaction Center SNMP Service on Playback Server SNMP Service on Voice/VoIP Logger SNMP Service on Multimedia Logger SNMP Service on Storage Center VoIP Recording Gateway UDP 162 NMS SNMP Service on Application Server SNMP Service on Interaction Center SNMP Service on Playback Server SNMP Service on Voice/VoIP Logger SNMP Service on Multimedia Logger SNMP Service on Storage Center VoIP Recording Gateway
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Source (Client)

Service

Description

NMS

SNMPv1

Solicited operations (requests) sent by the SNMP manager to the SNMP Service for status request.

SNMPv1

Unsolicited operations (traps) sent by the SNMP Service for alarming.

Table A-1: UDP and TCP Network Ports (Continued) Protocol UDP Port 6665 Destination (Server) Database Server Data Mart Server UDP 6665 NMS Source (Client) NMS Database Server Data Mart Server UDP 2000, 2012 Interaction Center UDP UDP 2006 3011 Media Library RTS Application Server Backup Server NiceLog API Media Library API NiceLog API Voice/VoIP Logger Application Server Service CA Description For special CA Agents, namely: SQL Agent and OS Agent. For special CA Agents, namely: SQL Agent and OS Agent. Locating voice recording on Logger. Recording control. Configuring and controlling the Media Library. Backup of recorded media.

CA NiceLog API

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Table A-1: UDP and TCP Network Ports (Continued) Protocol UDP Port 50602 Destination (Server) VoIP Recording Gateway3 VoIP Recording Agent3 VoIP Recording SIP Proxy4 VoIP Logger VoIP Recording Gateway3 VoIP Recording Agent3 VoIP Recording SIP Proxy4 VoIP Recording Gateway VoIP Recording Agent VoIP Recording SIP Proxy4 Media Provider Control VoIP Recording Gateway Manager (formerly known VoIP Recording Agent as FLM) VoIP Recording SIP Proxy4 TCP 1433 SQL Server on Database Server Interaction Center SQL Server on Database Server1 Data Mart Server1 SQL Analysis Services Storage Center ScreenSense Server TCP 2383 SQL Analysis Services Application Server SQL Data mining.
112

Source (Client)

Service

Description

VoIP Logger

SIP Control

Calls forwarding.

SIP Control

Calls forwarding.

Media Provider Control Manager (formerly known as FLM)

SIP Control

Forwarding device location mapping.

SIP Control

Forwarding device location mapping.

SQL

Database access.

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Table A-1: UDP and TCP Network Ports (Continued) Protocol TCP Port 2001, 2011 Destination (Server) Voice/VoIP Logger Source (Client) NICE Media Player on user desktops Playback Media Server service on Application Server NiceLog API Playback Server Audio Analysis Server Storage Center TCP 3001 RTS Backup Server TCP 30100 NiceScreen Logger NICE Media Player on user desktops Retrieve screen recording from Playback Media Server service NiceScreen API Screen Logger. on Application Server Storage Center Agents desktops (screen recording) TCP 2001 SAMS – Screen Agent Monitoring Service on Multimedia Logger Agents desktops (screen recording) NiceScreen API Store screen recordings on Screen Logger. Monitor Screen Agent events and activity. NiceLog API Transfer of data and control between the Backup Server and the RTS. Retrieve voice recording from Logger. Service Description

SAMS

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Table A-1: UDP and TCP Network Ports (Continued) Protocol TCP Port 30002, 30003 Destination (Server) Storage Center Source (Client) NICE Media Player on user desktops Playback Media Server service Storage Center on Application Server API Playback Server Audio Analysis Server TCP TCP 80 62070 IIS on Application Server User desktops HTTP .NET Remoting (HTTP) Users working with NICE applications. Users working with NICE applications. Retrieve recordings from Storage Center. Service Description

System Administrator and User desktops User Administrator services on Application Interaction Center Server Data Mart Server Playback Server Audio Analysis Server Storage Center ScreenSense Agent ScreenSense Server Media Library

.NET Remoting (HTTP)

Get system settings.

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Table A-1: UDP and TCP Network Ports (Continued) Protocol TCP Port 62130 Destination (Server) Source (Client) Service .NET Remoting (TCP) Description Users working with NICE applications.

System Administrator and User desktops User Administrator services on Application Interaction Center Server Data Mart Playback Server Audio Analysis Server Storage Center ScreenSense Agent ScreenSense Server

.NET Remoting (TCP)

Get system settings.

TCP TCP

62071 62088

Audit Trail service on Application Server SNMP Agent on Application Server

All services on Application Server All services on Application Server

.NET Remoting (HTTP) .NET Remoting (HTTP)

Auditing users’ activities. Collecting alerts from all applicative services for issuing SNMP traps from the Application Server. Managing rules later on commenced by the Rule Engine. Locating recorded media for playback. Query interaction data by NICE Business Analyzer. Live monitoring of recording activity.

TCP TCP TCP

62072 62073 62074

Rules Manager service on User desktops Application Server Locate service on Application Server User desktops

.NET Remoting (HTTP) .NET Remoting (HTTP) .NET Remoting (HTTP) .NET Remoting (HTTP)

Business Analyzer (Unified Query) service on User desktops Application Server Monitor service on Application Server User desktops

TCP

62075

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Table A-1: UDP and TCP Network Ports (Continued) Protocol TCP Port 62076 Destination (Server) Playback (Media Server) service on Application Server Playback (Media Server) service on Application Server Resource Manager service on Application Server Rules Engine service on Application Server Coaching service on Application Server My Universe service on Application Server Source (Client) User desktops Service .NET Remoting (HTTP) .NET Remoting (TCP) .NET Remoting (HTTP) .NET Remoting (HTTP) .NET Remoting (HTTP) .NET Remoting (HTTP) .NET Remoting (HTTP) .NET Remoting (HTTP) .NET Remoting (HTTP) .NET Remoting (HTTP) Description Retrieving recorded media from the relevant Logger or Storage Center for playback. Retrieving recorded media from the relevant Logger or Storage Center for playback. Managing Playback Server resources. Rules Engine alarming. Coaching and clipping. Managing agents’ portal. Evaluating recorded interactions for quality monitoring purposes. Searching interactions based on content (words and phrases) – part of NICE Compliance Suite. Manages requests for audio analysis. Manages requests for audio analysis.

TCP

62132

User desktops

TCP

62077

User desktops SNMP Agent on Application Server User desktops User desktops

TCP TCP TCP TCP

62079 62080 62081 62085

Form Designer (Evaluator) service on Application User desktops Server Insight Manager (Investigator) service on Application Server Audio Analysis Search Controller service on Application Server User desktops

TCP

62121

TCP

62123

User desktops Application Server

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Table A-1: UDP and TCP Network Ports (Continued) Protocol TCP Port 62048 Destination (Server) Interactions on Application Server (Compliance Suite) Source (Client) Service .NET Remoting (HTTP) Description Compliance Suite’s Interactions and Playback Workflow (formally known as Playback Organizer) applications.

User desktops

TCP

443

Key Storage Manager service on Application Server

Cryptographic Information Manager (CIM) on Voice/VoIP Logger CIM on agents desktops (screen recording) NICE Media Player on users desktops Audio Analysis Server Playback Server Used for transferring encryption keys in a secure way.

IIS

TCP

62070, 62075

System Administrator, User Administrator and Monitor services on Application Server ScreenSense Server

Agents desktops (ROD)

.NET Remoting (HTTP)

Start/stop recording from agent desktop using Record on Demand application Gets configuration information and reports captured events. Gets configuration information and reports captured events.

TCP

62086

ScreenSense Agent on agents desktops ScreenSense Agent on agents desktops

.NET Remoting (HTTP) .NET Remoting (TCP)

TCP

62131

ScreenSense Server

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Table A-1: UDP and TCP Network Ports (Continued) Protocol TCP Port 62070, 62130, 62073, 62074, 62075, 62076, 62132, 62077, 62080, 62081, 62085, 62121, 62123, 62048, 443 2010 62051 Destination (Server) Application Server Source (Client) Service Description

Application

Server1

.NET Remoting (HTTP/TCP)

Communication between Application Servers required for multi Data Hub deployment.

TCP TCP

Screen Capture Control on Agents desktops (screen Interaction Center recording) Call Server on Interaction ScreenSense Server Center Application Server Playback Server CTI (drivers)

.NET Remoting (HTTP)

Control Screen Agent recording for NAT/PAT environments.

.NET Remoting (HTTP)

Control of system recording.

TCP TCP

62050 62055

Call Server on Interaction CAPI integrations Center DB Server on Interaction Center Call Server on Interaction Center

CLS API .NET Remoting (HTTP)

Control of system recording. Passing requests to insert/update interactions and contacts to/in the database.

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Table A-1: UDP and TCP Network Ports (Continued) Protocol TCP Port 62059 Destination (Server) Source (Client) Service .NET Remoting (HTTP) Description Passing notifications for SNMP traps from CLS processes to CLS SNMP Agent.

CLS SNMP Agent (part of All CLS processes on the Interaction Center SNMP.exe service) on Interaction Center RCM on Interaction Center Call Server on Interaction Center System Administrator on Application Server License Manager on Application Server

TCP

62069

.NET Remoting (HTTP)

Handling recording requests from Call Server.

TCP TCP TCP

62133 62083 62084

Analysis Server service on User desktops Application Server Reporter service on Data Mart Server Reporter Scheduler service on Data Mart Server Playback Server User desktops

.NET Remoting (HTTP) .NET Remoting (HTTP) .NET Remoting (HTTP)

For Interaction Analytics’ ClearSight application. Generating reports from Data Mart. Scheduling reports on Data Mart.

User desktops

TCP

62078

Resource Manager on Application Server .NET Remoting (HTTP) NICE Media Player on users desktops Requests to initiate playback to user extension.

TCP

62127, 62128, 62129

Playback Server TCP Playback Server For IVR related and playback to extension services.

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Table A-1: UDP and TCP Network Ports (Continued) Protocol TCP 62126 TCP TCP Port Destination (Server) IP Phone Applications service on Application Server VoIP Recording Gateway Intel Dialogic software on Playback Server TCP Intel Dialogic software on Playback Server Intel Dialogic software on Playback Server Internally used by Dialogic SR6 software5. Source (Client) Agents IP phones System Administrator on Application Server Service .NET Remoting (HTTP) VRG API Description For IP Phone Applications.

3555 12001, 12002, 12004, 12005, 200015

Set/get device configuration.

TCP

1719, 1720, 5060, 12002, 12003, 12004, 20000, 200016

TCP

Internally used by Dialogic HMP software6.

Intel Dialogic software on Playback Server

Table footnotes: 1 Required for communication between Data Hubs in a multi Data Hub deployment. 2 Default SIP control port. Must be re-configured in a single-box deployment with MPCM and VoIP Logger running on the same machine (both services can’t listen on the same port). 3 Additionally, there is RTP data flow between VRA/VRG and VoIP Logger on ports that are configured on the VoIP Logger (IPTool). 4 Relevant in Cisco Active VoIP integration.

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5

Based on Intel Dialogic system prerequisites these ports may change and additional arbitrary TCP ports in the range between 1024 - 5000 may be utilized, as well as TCP and UDP ports 135 to allow remote DCOM across firewalls if required. Refer to Intel Dialogic System Release 6.0 PCI for Windows Documentation. Based on Intel Dialogic system prerequisites these ports may change and additional arbitrary TCP ports in the range between 1024 - 5000 may be utilized, as well as TCP and UDP ports 135 to allow remote DCOM across firewalls if required. The HMP system defaults to UDP/RTP ports 6000 - 6100 and UDP ports 49152 and above for RTP streaming (depending on the number of channels purchased). Refer to Intel Dialogic Host Media Processing Software Release 2.0 for Windows Documentation.

6

Table A-2: IPC Specific UDP and TCP Network Ports Protocol UDP TCP TCP TCP Port 50000 50210 5501 5500 1541 62061, TCP 62062, 62063, 62064 Destination (Server) VoIP Logger Source (Client) Service IPC (TIC card) IPC RVP TCP TCP Description Default range of ports for receiving voice packets. CTI information from IPC system. Session control from IPC system to allocate recording channels. Connects NICE’s database to IPC's (using Linked Server). IPC-IP license management.

CTI (Connection Manager) IPC (TIC card) on Interaction Center Session Control on Interaction Center IPC IBM Informix Database IPC (TIC card)

SQL Server on ODBC Database Server .NET Remoting (HTTP)

CLS Monitor on Interaction License Center Manager on Application Server

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