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UDP and TCP Network Ports

This appendix provides Server and Client details, in table format, of the UDP and TCP network ports (see Table A-1: UDP and TCP
Network Ports on page 110 and Table A-2: IPC Specific UDP and TCP Network Ports on page 121).
This list should be used by IT staff to ensure the mentioned ports are enabled in the customer's firewall configuration to allow proper
functioning of the system.
For completeness, the list may include internal ports used for interconnection between services that run on the same server (ports for which
the destination/server and the source/client are on the same machine). These internal ports may therefore be ignored in firewall
configuration, as required.
Based on the customer's environment, additional ports may need to be enabled to support specific operating system services or third party
software that are installed on the customer's servers for monitoring, alarming, anti-virus protection or other purposes. Consult with the
respective vendor's documentation. Additional information on Microsoft Windows ports and protocols may be found on Microsoft's Service
overview and network port requirements for the Windows Server system support page (KB Article ID: 832017).

Workstation Port

You can open the firewall for all ports, or specify a range of ports to be available for this use and open the firewall on only those ports. The
available range of ports is from 1024 to 5000. You must specify a range of at least 10 ports (configurable in NICE Perform System
Administrator application).

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Table A-1: UDP and TCP Network Ports

Protocol Port Destination (Server) Source (Client) Service Description


UDP 161 SNMP Service on
Application Server
SNMP Service on
Interaction Center
SNMP Service on
Playback Server Solicited operations (requests)
sent by the SNMP manager to
SNMP Service on NMS SNMPv1
the SNMP Service for status
Voice/VoIP Logger
request.
SNMP Service on
Multimedia Logger
SNMP Service on Storage
Center
VoIP Recording Gateway
UDP 162 NMS SNMP Service on Application
Server
SNMP Service on Interaction
Center
SNMP Service on Playback
Server
Unsolicited operations (traps)
SNMP Service on Voice/VoIP SNMPv1 sent by the SNMP Service for
Logger alarming.
SNMP Service on Multimedia
Logger
SNMP Service on Storage
Center
VoIP Recording Gateway

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Table A-1: UDP and TCP Network Ports (Continued)

Protocol Port Destination (Server) Source (Client) Service Description


UDP 6665 Database Server For special CA Agents, namely:
NMS CA SQL Agent and OS Agent.
Data Mart Server
UDP 6665 NMS Database Server For special CA Agents, namely:
CA SQL Agent and OS Agent.
Data Mart Server
UDP 2000, Voice/VoIP Logger Locating voice recording on
Application Server NiceLog API
2012 Logger.
Interaction Center NiceLog API Recording control.
UDP 2006 Media Library Application Server Media Library Configuring and controlling the
API Media Library.
UDP 3011 RTS Backup Server NiceLog API Backup of recorded media.

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Table A-1: UDP and TCP Network Ports (Continued)

Protocol Port Destination (Server) Source (Client) Service Description


UDP 50602 VoIP Recording Gateway3

VoIP Recording Agent3


VoIP Logger SIP Control Calls forwarding.
VoIP Recording SIP
Proxy4
VoIP Logger
VoIP Recording Gateway3

VoIP Recording Agent3 SIP Control Calls forwarding.

VoIP Recording SIP Proxy4


VoIP Recording Gateway
Media Provider Control
VoIP Recording Agent Forwarding device location
Manager (formerly known as SIP Control
VoIP Recording SIP mapping.
FLM)
Proxy4
Media Provider Control VoIP Recording Gateway
Manager (formerly known Forwarding device location
VoIP Recording Agent SIP Control
as FLM) mapping.
VoIP Recording SIP Proxy4
TCP 1433 SQL Server on Database Interaction Center
Server
SQL Server on Database
Server1

Data Mart Server1 SQL Database access.


SQL Analysis Services
Storage Center
ScreenSense Server
TCP 2383 SQL Analysis Services Application Server SQL Data mining.

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Table A-1: UDP and TCP Network Ports (Continued)

Protocol Port Destination (Server) Source (Client) Service Description


TCP 2001, Voice/VoIP Logger NICE Media Player on user
2011 desktops
Playback Media Server service
on Application Server Retrieve voice recording from
NiceLog API
Logger.
Playback Server
Audio Analysis Server
Storage Center
TCP 3001 RTS Transfer of data and control
Backup Server NiceLog API between the Backup Server and
the RTS.
TCP 30100 NiceScreen Logger NICE Media Player on user
desktops
Retrieve screen recording from
Playback Media Server service NiceScreen API
Screen Logger.
on Application Server

Storage Center

Agents desktops (screen Store screen recordings on


NiceScreen API
recording) Screen Logger.

TCP 2001 SAMS – Screen Agent


Agents desktops (screen Monitor Screen Agent events and
Monitoring Service on SAMS
recording) activity.
Multimedia Logger

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Table A-1: UDP and TCP Network Ports (Continued)

Protocol Port Destination (Server) Source (Client) Service Description


TCP 30002, Storage Center NICE Media Player on user
30003 desktops

Playback Media Server service Storage Center Retrieve recordings from Storage
on Application Server API Center.
Playback Server
Audio Analysis Server
TCP 80 IIS on Application Server Users working with NICE
User desktops HTTP
applications.
TCP 62070 System Administrator and .NET Remoting Users working with NICE
User desktops
User Administrator (HTTP) applications.
services on Application
Interaction Center
Server
Data Mart Server
Playback Server
Audio Analysis Server
.NET Remoting
Get system settings.
Storage Center (HTTP)

ScreenSense Agent

ScreenSense Server

Media Library

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Table A-1: UDP and TCP Network Ports (Continued)

Protocol Port Destination (Server) Source (Client) Service Description


TCP 62130 System Administrator and .NET Remoting Users working with NICE
User desktops
User Administrator (TCP) applications.
services on Application
Interaction Center
Server
Data Mart
Playback Server
Audio Analysis Server .NET Remoting
Get system settings.
(TCP)
Storage Center

ScreenSense Agent

ScreenSense Server
TCP 62071 Audit Trail service on All services on Application .NET Remoting
Auditing users’ activities.
Application Server Server (HTTP)
TCP 62088 SNMP Agent on All services on Application .NET Remoting Collecting alerts from all
Application Server Server (HTTP) applicative services for issuing
SNMP traps from the Application
Server.
TCP 62072 Rules Manager service on .NET Remoting Managing rules later on
User desktops
Application Server (HTTP) commenced by the Rule Engine.
TCP 62073 Locate service on .NET Remoting Locating recorded media for
User desktops
Application Server (HTTP) playback.
TCP 62074 Business Analyzer
.NET Remoting Query interaction data by NICE
(Unified Query) service on User desktops
(HTTP) Business Analyzer.
Application Server
TCP 62075 Monitor service on .NET Remoting Live monitoring of recording
User desktops
Application Server (HTTP) activity.

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Table A-1: UDP and TCP Network Ports (Continued)

Protocol Port Destination (Server) Source (Client) Service Description


TCP 62076 Playback (Media Server) Retrieving recorded media from
.NET Remoting
service on Application User desktops the relevant Logger or Storage
(HTTP)
Server Center for playback.
TCP 62132 Playback (Media Server) Retrieving recorded media from
.NET Remoting
service on Application User desktops the relevant Logger or Storage
(TCP)
Server Center for playback.
TCP 62077 Resource Manager
.NET Remoting Managing Playback Server
service on Application User desktops
(HTTP) resources.
Server
TCP 62079 Rules Engine service on SNMP Agent on Application .NET Remoting
Rules Engine alarming.
Application Server Server (HTTP)
TCP 62080 Coaching service on .NET Remoting
User desktops Coaching and clipping.
Application Server (HTTP)
TCP 62081 My Universe service on .NET Remoting
User desktops Managing agents’ portal.
Application Server (HTTP)
TCP 62085 Form Designer (Evaluator)
.NET Remoting Evaluating recorded interactions
service on Application User desktops
(HTTP) for quality monitoring purposes.
Server
TCP 62121 Insight Manager Searching interactions based on
.NET Remoting
(Investigator) service on User desktops content (words and phrases) –
(HTTP)
Application Server part of NICE Compliance Suite.
TCP 62123 Audio Analysis Search .NET Remoting Manages requests for audio
Controller service on User desktops
(HTTP) analysis.
Application Server
.NET Remoting Manages requests for audio
Application Server
(HTTP) analysis.

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Table A-1: UDP and TCP Network Ports (Continued)

Protocol Port Destination (Server) Source (Client) Service Description


TCP 62048 Interactions on Application Compliance Suite’s Interactions
Server (Compliance Suite) .NET Remoting and Playback Workflow (formally
User desktops
(HTTP) known as Playback Organizer)
applications.
TCP 443 Key Storage Manager Cryptographic Information
service on Application Manager (CIM) on Voice/VoIP
Server Logger
CIM on agents desktops
(screen recording) Used for transferring encryption
IIS
keys in a secure way.
NICE Media Player on users
desktops
Audio Analysis Server
Playback Server
TCP 62070, System Administrator,
Start/stop recording from agent
62075 User Administrator and .NET Remoting
Agents desktops (ROD) desktop using Record on
Monitor services on (HTTP)
Demand application
Application Server
TCP 62086 ScreenSense Server
ScreenSense Agent on agents .NET Remoting Gets configuration information
desktops (HTTP) and reports captured events.

TCP 62131 ScreenSense Server


ScreenSense Agent on agents .NET Remoting Gets configuration information
desktops (TCP) and reports captured events.

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Table A-1: UDP and TCP Network Ports (Continued)

Protocol Port Destination (Server) Source (Client) Service Description


TCP 62070, Application Server
62130,
62073,
62074,
62075,
62076,
62132, Communication between
.NET Remoting
62077, Application Server1 Application Servers required for
(HTTP/TCP)
62080, multi Data Hub deployment.
62081,
62085,
62121,
62123,
62048,
443
TCP 2010 Screen Capture Control on Agents desktops (screen .NET Remoting Control Screen Agent recording
Interaction Center recording) (HTTP) for NAT/PAT environments.
TCP 62051 Call Server on Interaction ScreenSense Server
Center Application Server .NET Remoting
Control of system recording.
Playback Server (HTTP)

CTI (drivers)
TCP 62050 Call Server on Interaction
CAPI integrations CLS API Control of system recording.
Center
TCP 62055 DB Server on Interaction Call Server on Interaction .NET Remoting Passing requests to insert/update
Center Center (HTTP) interactions and contacts to/in the
database.

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Table A-1: UDP and TCP Network Ports (Continued)

Protocol Port Destination (Server) Source (Client) Service Description


TCP 62059 CLS SNMP Agent (part of All CLS processes on the .NET Remoting Passing notifications for SNMP
SNMP.exe service) on Interaction Center (HTTP) traps from CLS processes to CLS
Interaction Center SNMP Agent.
TCP 62069 RCM on Interaction Center Call Server on Interaction
Center
System Administrator on .NET Remoting Handling recording requests from
Application Server (HTTP) Call Server.
License Manager on Application
Server
TCP 62133 Analysis Server service on .NET Remoting For Interaction Analytics’
User desktops
Application Server (HTTP) ClearSight application.
TCP 62083 Reporter service on Data .NET Remoting Generating reports from Data
User desktops
Mart Server (HTTP) Mart.
TCP 62084 Reporter Scheduler
.NET Remoting
service on Data Mart User desktops Scheduling reports on Data Mart.
(HTTP)
Server
TCP 62078 Playback Server
Resource Manager on
Application Server
.NET Remoting Requests to initiate playback to
(HTTP) user extension.

NICE Media Player on users


desktops
TCP 62127, Playback Server
For IVR related and playback to
62128, TCP
extension services.
62129 Playback Server

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Table A-1: UDP and TCP Network Ports (Continued)

Protocol Port Destination (Server) Source (Client) Service Description


TCP IP Phone Applications
service on Application .NET Remoting
62126 Agents IP phones For IP Phone Applications.
Server (HTTP)

TCP VoIP Recording Gateway System Administrator on


3555 VRG API Set/get device configuration.
Application Server
TCP 12001, Intel Dialogic software on
12002, Playback Server
Internally used by Dialogic SR6
12004, TCP
software5.
12005,
Intel Dialogic software on
200015 Playback Server
TCP 1719, Intel Dialogic software on
1720, Playback Server
5060,
12002, Internally used by Dialogic HMP
TCP
12003, software6.
12004,
20000,
Intel Dialogic software on
200016 Playback Server

Table footnotes:
1
Required for communication between Data Hubs in a multi Data Hub deployment.
2 Default SIP control port. Must be re-configured in a single-box deployment with MPCM and VoIP Logger running on the same machine

(both services can’t listen on the same port).


3
Additionally, there is RTP data flow between VRA/VRG and VoIP Logger on ports that are configured on the VoIP Logger (IPTool).
4 Relevant in Cisco Active VoIP integration.

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5 Based on Intel Dialogic system prerequisites these ports may change and additional arbitrary TCP ports in the range between 1024 - 5000
may be utilized, as well as TCP and UDP ports 135 to allow remote DCOM across firewalls if required.
Refer to Intel Dialogic System Release 6.0 PCI for Windows Documentation.
6
Based on Intel Dialogic system prerequisites these ports may change and additional arbitrary TCP ports in the range between 1024 - 5000
may be utilized, as well as TCP and UDP ports 135 to allow remote DCOM across firewalls if required.
The HMP system defaults to UDP/RTP ports 6000 - 6100 and UDP ports 49152 and above for RTP streaming (depending on the number of
channels purchased). Refer to Intel Dialogic Host Media Processing Software Release 2.0 for Windows Documentation.

Table A-2: IPC Specific UDP and TCP Network Ports

Protocol Port Destination (Server) Source (Client) Service Description


50000 - VoIP Logger IPC (TIC card) IPC RVP Default range of ports for
UDP
50210 receiving voice packets.
5501 CTI (Connection Manager) IPC (TIC card) TCP CTI information from IPC system.
TCP
on Interaction Center
5500 Session Control on IPC (TIC card) TCP Session control from IPC system
TCP
Interaction Center to allocate recording channels.
1541 IPC IBM Informix SQL Server on ODBC Connects NICE’s database to
TCP
Database Database Server IPC's (using Linked Server).
62061, CLS Monitor on Interaction License .NET Remoting IPC-IP license management.
62062, Center Manager on (HTTP)
TCP Application
62063,
Server
62064

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