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SAMPLE REPORT

2011 APQC. ALL RIGHTS RESERVED.

Confidential

Note: Mock data provided for purposes of illustration.

2011 APQC. ALL RIGHTS RESERVED.

Confidential

Table of Contents
Thank you for participating in this valuable benchmarking research. For information on benchmarking your
organization's performance in other critical process groups across the supply chain, visit www.apqc.org/sc, or call
us at 800-776-9676.

Table of Contents
Executive Summary
Survey Scope and Demographics
Quantitative Data - Key Performance Indicators
Quantitative Data - Other Performance Indicators
Quantitative Data - Supplemental Data
Summary of Qualitative Information
About APQC

Instructions
To move through this report, please click on the table of contents items above or click on the tabs at the bottom
of the page.

2011 APQC. ALL RIGHTS RESERVED.

Confidential

Executive Summary

Note: Mock data provided for purposes of illustration.

Best Practices, Business Drivers, and Gap Analysis

In the past, many organizations have viewed logistics activities mainly in terms of warehousing and transportation. Today's executives
examining the logistics function as a strategic opportunity for process improvement, cost savings, and increased customer satisfaction
have focused on back-office infrastructure for efficiencies in process, productivity, and cost. Now, organizations are beginning to view
logistics as the keys to competitive advantage, realizing that logistics functions and supporting processes can profoundly impact an or
organizations are implementing systems for measuring their logistics operations that allow them identify, quantify, and focus their im

It is important to consider multiple categories of measures when evaluating your organization's logistics strategy and execution. The f
performance indicators related to logistics in the categories of cost effectiveness, cycle time, and process efficiency for your organizat
Category of MeasuremenKey Performance Indicator
Cost Effectiveness:
Total cost of the process "plan inbound material flow" per $1,000 revenue
Cost Effectiveness:
Total cost of the process "operate warehousing" per $1,000 revenue
Cost Effectiveness:
Total cost of the process "operate outbound transportation" per $1,000 revenue
Cycle Time:
Pick-to-ship cycle time in hours
Process Efficiency:
Number of FTEs in the logistics function per $1 billion revenue

Special Note: Any charts below lacking a bar for "Your Site" indicates inadequate data was provided to calculate, report, or chart this m
update your data submission, please contact APQC.

Reducing total costs can improve the efficiency and effectiveness of the logistics process. The challenge is to provide superior logistic
while holding the line on costs. That is increasingly more challenging in the face of continually rising freight rates triggered by fuel pri
global demand, driver shortages and a variety of other factors. The overall logistics process can be further evaluated by looking at thr
1. Plan inbound material flow
2. Operate warehousing
3. Operate outbound transportation

Total cost for the HR function per employee

Total cost of the process "plan inbound material flow" per $1,000 revenue

Site please contact APQC


$1.00 at 800-776-9676.
2011 APQC. ALL RIGHTS RESERVED.
If you would like additional or customizedYour
analysis,
Top Performers

$0.50

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Executive Summary

Note: Mock data provided for purposes of illustration.

Total cost of the process "plan inbound material flow" per $1,000 revenue

Your Site
Top Performers

$1.00
$0.50

Median

$1.00

Bottom Performers
$0.00

$2.00
$0.50

$1.00

$1.50

$2.00

$2.50

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Executive Summary

Note: Mock data provided for purposes of illustration.

Total cost of the process "operate warehousing" per $1,000 revenue

Your Site

$4.00

Top Performers

$5.00

Median

$10.00

Bottom Performers

$20.00

$0.00

$5.00

$10.00

$15.00

$20.00

$25.00

Total cost of the process "operate outbound transportation" per $1,000 revenue

Your Site
Top Performers
Median
Bottom Performers

$15.00
$10.00
$25.00
$50.00

$0.00 $10.00 $20.00 $30.00 $40.00 $50.00 $60.00

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

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Executive Summary

Note: Mock data provided for purposes of illustration.

Top performing logistics organizations, which balance in-house and outsourced activities, have implemented practices, processes and
organization to fulfill orders faster and more completely with lower investments in inventory. An important indicator of cycle time perf
organization from pick-to-ship.

Pick-to-ship cycle time in hours


Your Site

25

Top Performers

Median

10

Bottom Performers

25
0

10

15

20

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

25

30

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Executive Summary

Note: Mock data provided for purposes of illustration.

When striving to improve process efficiency, logistics organizations should seek to maximize the output per full-time equivalent (FTE)
needed. Personnel costs continue to be the largest component of total logistics costs. The majority of these logistics personnel costs a
operations: transportation and warehousing.

Number of FTEs in the logistics function per $1 billion revenue

Your Site

10

Top Performers

Median

Bottom Performers

10
0

10

12

The following table highlights your site's performance using red, yellow, green. Green indicates performance equal to or greater than
performance in the second or third quartile, and red indicates performance equal to or below the bottom quartile.

Measurement Category
Cost Effectiveness
Cost Effectiveness
Cost Effectiveness

Key Performance Indicator

Your Site

Total cost of the process "plan inbound material


flow" per $1,000 revenue

$1.00

Total cost of the process "operate warehousing"


per $1,000 revenue

$4.00

Total cost of the process "operate outbound


transportation" per $1,000 revenue

$15.00

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

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Executive Summary
Cycle Time

Note: Mock data provided for purposes of illustration.

Pick-to-ship cycle time in hours


25

Process Efficiency

Number of FTEs in the logistics function per $1


billion revenue

10

To drill down into the various elements of Supply Chain costs, performance, and effectiveness, your organization should consider com
Chain benchmarking surveys:
Supply chain planning (www.apqc.org/sc/scp)
Procurement (www.apqc.org/sc/proc)
Manufacturing (www.apqc.org/sc/mfg)

Contact Us
For more information, please contact the Research Services team:
Phone: 800-776-9676 (outside U.S. +1-713-681-4020)
E-mail: OSBC@apqc.org

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

nsportation. Today's executives are taking a much broader view,


increased customer satisfaction. Traditionally, organizations
nizations are beginning to view supply chain processes such as
ses can profoundly impact an organization's bottom line. Many
fy, quantify, and focus their improvements.

s strategy and execution. The following charts highlight key


ess efficiency for your organization compared to all participants.

enue

calculate, report, or chart this metric for your organization. To

e is to provide superior logistics and transportation services


eight rates triggered by fuel price increases, strong national and
ther evaluated by looking at three key component processes:

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

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ented practices, processes and systems that enable the


ant indicator of cycle time performance is how long it takes the

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

t per full-time equivalent (FTE) to minimize the personnel


hese logistics personnel costs are supporting the distribution

mance equal to or greater than the top quartile, yellow indicates


m quartile.

Top
Performers

Median

Bottom
Performers

$0.50

$1.00

$2.00

$5.00

$10.00

$20.00

$10.00

$25.00

$50.00

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

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10

25

10

ganization should consider completing the other APQC Supply

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

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Survey Scope and Demographics - Logistics


Note: Mock data provided for purposes of illustration.
Process Classification Framework
The foundation of the APQC's OSBC research is the Process Classification Framework, or PCF (www.apqc.org/pcf).
APQC and its members developed the PCF, which is updated by a global advisory council of industry leaders. As
a common language, the PCF allows organizations to see and discuss their activities from an industry-neutral
viewpoint. Regardless of size, industry, or geography, organizations can use the PCF to benchmark and improve
processes.
The PCF organizes operating and management processes into 12 enterprise-level categories, including process
groups and more than 1,500 processes and associated activities. Organizations can then discuss an activity and
know its exact parameters. This benchmarking report focuses on PCF Category 4 Deliver Products and Services.
The following processes and activities are included in the scope of this survey.
4.5.1 Define logistics strategy
4.5.1.1 Translate customer service requirements into logistics requirements
4.1.1.2 Collaborate with customers
4.5.1.2 Design logistics network
4.5.1.3 Communicate outsourcing needs
4.5.1.4 Develop and maintain delivery service policy
4.5.1.5 Optimize transportation schedules and costs
4.5.1.6 Define key performance measures
4.5.2 Plan inbound material flow
4.5.2.1 Plan inbound material receipts
4.5.2.2 Manage inbound material flow
4.5.2.3 Monitor inbound delivery performance
4.5.2.4 Manage flow of returned products
4.5.3 Operate warehousing
4.5.3.1 Track inventory deployment
4.5.3.2 Receive, inspect, and store inbound deliveries

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

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Survey Scope and Demographics - Logistics


Note: Mock data provided for purposes of illustration.
4.5.3.3 Track product availability
4.5.3.4 Pick, pack, and ship product for delivery
4.5.3.5 Track inventory accuracy
4.5.3.6 Track third-party logistics storage and shipping performance
4.5.4 Operate outbound transportation
4.5.4.1 Plan, transport, and deliver outbound product
4.5.4.2 Track carrier delivery performance
4.5.4.3 Manage transportation fleet
4.5.4.4 Process and audit carrier invoices and documents
4.5.5 Manage returns; manage reverse logistics
4.5.5.1 Authorize and process returns
4.5.5.2 Perform reverse logistics
4.5.5.3 Perform salvage activities
4.5.5.4 Manage and process warranty claims

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Survey Scope and Demographics - Logistics


Note: Mock data provided for purposes of illustration.

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Survey Scope and Demographics - Logistics


Note: Mock data provided for purposes of illustration.

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Survey Scope and Demographics - Logistics


Note: Mock data provided for purposes of illustration.

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Survey Scope and Demographics - Logistics


Note: Mock data provided for purposes of illustration.

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Survey Scope and Demographics - Logistics


Note: Mock data provided for purposes of illustration.

*Note: Sample size only applies to organizations that responded to this question in this
particular data set.

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
Organization
MetricID

Metric Name

Metric
Category

7351

Total cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7363

Total cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7380

Total cost to perform the process "operate outbound transportation" per


$1,000 revenue

Cost
Effectiveness

7391

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
$1,000 revenue
Effectiveness

7405

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
function FTE
Effectiveness

7406

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
sales order shipped
Effectiveness

7429

Inventory carrying cost as a percentage of average inventory value

Cost
Effectiveness

7431

Total logistics cost as a percentage of sales

Cost
Effectiveness

7349

Customer order cycle time in days

Cycle Time

7360

Return processing cycle time in days

Cycle Time

Metric
Value

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Your
Percentile

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
Organization
MetricID

Metric Name

Metric
Category

7376

Dock-to-stock cycle time for supplier deliveries in hours

Cycle Time

7377

Pick-to-ship cycle time in hours

Cycle Time

7421

Cash-to-cash cycle time in days

Cycle Time

7422

Days sales outstanding

Cycle Time

7348

Number of FTEs that perform the process "define logistics strategy" per
$1 billion revenue

Process
Efficiency

7357

Number of FTEs that perform the process "plan and manage inbound
material flow" per $1 billion revenue

Process
Efficiency

7370

Number of FTEs that perform the process "operate warehousing" per $1


billion revenue

Process
Efficiency

7372

Inventory accuracy

Process
Efficiency

7373

Order fill rate

Process
Efficiency

7387

Number of FTEs that perform the process "operate outbound


transportation" per $1 billion revenue

Process
Efficiency

7392

Number of FTEs that perform the logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse
logistics" per $1 billion revenue

Process
Efficiency

Metric
Value

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Your
Percentile

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
Organization
MetricID

Metric Name

Metric
Category

7394

Perfect order performance

Process
Efficiency

7369

Number of sales orders filled per "operate warehousing" FTE

Staff Productivity

Metric
Value

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Your
Percentile

Confidential

Quantitative Data - Key Performance Indicators


Note: Mock data
Note:
provided
Mock data
for provided
purposes for
of illustration
purposes
Your
Your
Organization Organization
MetricID

Metric Name

Metric
Category

7351

Total cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7363

Total cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7380

Total cost to perform the process "operate outbound transportation" per


$1,000 revenue

Cost
Effectiveness

7391

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
$1,000 revenue
Effectiveness

7405

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
function FTE
Effectiveness

7406

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
sales order shipped
Effectiveness

7429

Inventory carrying cost as a percentage of average inventory value

Cost
Effectiveness

7431

Total logistics cost as a percentage of sales

Cost
Effectiveness

7349

Customer order cycle time in days

Cycle Time

7360

Return processing cycle time in days

Cycle Time

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Confidential

Quantitative Data - Key Performance Indicators


Note: Mock data
Note:
provided
Mock data
for provided
purposes for
of illustration
purposes
Your
Your
Organization Organization
MetricID

Metric Name

Metric
Category

7376

Dock-to-stock cycle time for supplier deliveries in hours

Cycle Time

7377

Pick-to-ship cycle time in hours

Cycle Time

7421

Cash-to-cash cycle time in days

Cycle Time

7422

Days sales outstanding

Cycle Time

7348

Number of FTEs that perform the process "define logistics strategy" per
$1 billion revenue

Process
Efficiency

7357

Number of FTEs that perform the process "plan and manage inbound
material flow" per $1 billion revenue

Process
Efficiency

7370

Number of FTEs that perform the process "operate warehousing" per $1


billion revenue

Process
Efficiency

7372

Inventory accuracy

Process
Efficiency

7373

Order fill rate

Process
Efficiency

7387

Number of FTEs that perform the process "operate outbound


transportation" per $1 billion revenue

Process
Efficiency

7392

Number of FTEs that perform the logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse
logistics" per $1 billion revenue

Process
Efficiency

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Confidential

Quantitative Data - Key Performance Indicators


Note: Mock data
Note:
provided
Mock data
for provided
purposes for
of illustration
purposes
Your
Your
Organization Organization
MetricID

Metric Name

Metric
Category

7394

Perfect order performance

Process
Efficiency

7369

Number of sales orders filled per "operate warehousing" FTE

Staff Productivity

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Confidential

Quantitative Data - Key Performance Indicators


Note: Mock data provided
Note: Mock
for purposes
data provided
of illustration.
for purposes of
Your
Organization
MetricID

Metric Name

Metric
Category

7351

Total cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7363

Total cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7380

Total cost to perform the process "operate outbound transportation" per


$1,000 revenue

Cost
Effectiveness

7391

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
$1,000 revenue
Effectiveness

7405

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
function FTE
Effectiveness

7406

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
sales order shipped
Effectiveness

7429

Inventory carrying cost as a percentage of average inventory value

Cost
Effectiveness

7431

Total logistics cost as a percentage of sales

Cost
Effectiveness

7349

Customer order cycle time in days

Cycle Time

7360

Return processing cycle time in days

Cycle Time

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

All
Bottom
Performer

Confidential

Quantitative Data - Key Performance Indicators


Note: Mock data provided
Note: Mock
for purposes
data provided
of illustration.
for purposes of
Your
Organization
MetricID

Metric Name

Metric
Category

7376

Dock-to-stock cycle time for supplier deliveries in hours

Cycle Time

7377

Pick-to-ship cycle time in hours

Cycle Time

7421

Cash-to-cash cycle time in days

Cycle Time

7422

Days sales outstanding

Cycle Time

7348

Number of FTEs that perform the process "define logistics strategy" per
$1 billion revenue

Process
Efficiency

7357

Number of FTEs that perform the process "plan and manage inbound
material flow" per $1 billion revenue

Process
Efficiency

7370

Number of FTEs that perform the process "operate warehousing" per $1


billion revenue

Process
Efficiency

7372

Inventory accuracy

Process
Efficiency

7373

Order fill rate

Process
Efficiency

7387

Number of FTEs that perform the process "operate outbound


transportation" per $1 billion revenue

Process
Efficiency

7392

Number of FTEs that perform the logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse
logistics" per $1 billion revenue

Process
Efficiency

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

All
Bottom
Performer

Confidential

Quantitative Data - Key Performance Indicators


Note: Mock data provided
Note: Mock
for purposes
data provided
of illustration.
for purposes of
Your
Organization
MetricID

Metric Name

Metric
Category

7394

Perfect order performance

Process
Efficiency

7369

Number of sales orders filled per "operate warehousing" FTE

Staff Productivity

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

All
Bottom
Performer

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
Organization
MetricID

Metric Name

Metric
Category

7351

Total cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7363

Total cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7380

Total cost to perform the process "operate outbound transportation" per


$1,000 revenue

Cost
Effectiveness

7391

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
$1,000 revenue
Effectiveness

7405

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
function FTE
Effectiveness

7406

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
sales order shipped
Effectiveness

7429

Inventory carrying cost as a percentage of average inventory value

Cost
Effectiveness

7431

Total logistics cost as a percentage of sales

Cost
Effectiveness

7349

Customer order cycle time in days

Cycle Time

7360

Return processing cycle time in days

Cycle Time

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

All Participants
Median

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
Organization
MetricID

Metric Name

Metric
Category

7376

Dock-to-stock cycle time for supplier deliveries in hours

Cycle Time

7377

Pick-to-ship cycle time in hours

Cycle Time

7421

Cash-to-cash cycle time in days

Cycle Time

7422

Days sales outstanding

Cycle Time

7348

Number of FTEs that perform the process "define logistics strategy" per
$1 billion revenue

Process
Efficiency

7357

Number of FTEs that perform the process "plan and manage inbound
material flow" per $1 billion revenue

Process
Efficiency

7370

Number of FTEs that perform the process "operate warehousing" per $1


billion revenue

Process
Efficiency

7372

Inventory accuracy

Process
Efficiency

7373

Order fill rate

Process
Efficiency

7387

Number of FTEs that perform the process "operate outbound


transportation" per $1 billion revenue

Process
Efficiency

7392

Number of FTEs that perform the logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse
logistics" per $1 billion revenue

Process
Efficiency

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

All Participants
Median

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
Organization
MetricID

Metric Name

Metric
Category

7394

Perfect order performance

Process
Efficiency

7369

Number of sales orders filled per "operate warehousing" FTE

Staff Productivity

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

All Participants
Median

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
All Participants
Organization
MetricID

Metric Name

Metric
Category

7351

Total cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7363

Total cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7380

Total cost to perform the process "operate outbound transportation" per


$1,000 revenue

Cost
Effectiveness

7391

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
$1,000 revenue
Effectiveness

7405

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
function FTE
Effectiveness

7406

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
sales order shipped
Effectiveness

7429

Inventory carrying cost as a percentage of average inventory value

Cost
Effectiveness

7431

Total logistics cost as a percentage of sales

Cost
Effectiveness

7349

Customer order cycle time in days

Cycle Time

7360

Return processing cycle time in days

Cycle Time

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Top
Performer

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
All Participants
Organization
MetricID

Metric Name

Metric
Category

7376

Dock-to-stock cycle time for supplier deliveries in hours

Cycle Time

7377

Pick-to-ship cycle time in hours

Cycle Time

7421

Cash-to-cash cycle time in days

Cycle Time

7422

Days sales outstanding

Cycle Time

7348

Number of FTEs that perform the process "define logistics strategy" per
$1 billion revenue

Process
Efficiency

7357

Number of FTEs that perform the process "plan and manage inbound
material flow" per $1 billion revenue

Process
Efficiency

7370

Number of FTEs that perform the process "operate warehousing" per $1


billion revenue

Process
Efficiency

7372

Inventory accuracy

Process
Efficiency

7373

Order fill rate

Process
Efficiency

7387

Number of FTEs that perform the process "operate outbound


transportation" per $1 billion revenue

Process
Efficiency

7392

Number of FTEs that perform the logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse
logistics" per $1 billion revenue

Process
Efficiency

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Top
Performer

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
All Participants
Organization
MetricID

Metric Name

Metric
Category

7394

Perfect order performance

Process
Efficiency

7369

Number of sales orders filled per "operate warehousing" FTE

Staff Productivity

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Top
Performer

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
All Participants
Organization
MetricID

Metric Name

Metric
Category

7351

Total cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7363

Total cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7380

Total cost to perform the process "operate outbound transportation" per


$1,000 revenue

Cost
Effectiveness

7391

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
$1,000 revenue
Effectiveness

7405

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
function FTE
Effectiveness

7406

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
sales order shipped
Effectiveness

7429

Inventory carrying cost as a percentage of average inventory value

Cost
Effectiveness

7431

Total logistics cost as a percentage of sales

Cost
Effectiveness

7349

Customer order cycle time in days

Cycle Time

7360

Return processing cycle time in days

Cycle Time

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

GAP

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
All Participants
Organization
MetricID

Metric Name

Metric
Category

7376

Dock-to-stock cycle time for supplier deliveries in hours

Cycle Time

7377

Pick-to-ship cycle time in hours

Cycle Time

7421

Cash-to-cash cycle time in days

Cycle Time

7422

Days sales outstanding

Cycle Time

7348

Number of FTEs that perform the process "define logistics strategy" per
$1 billion revenue

Process
Efficiency

7357

Number of FTEs that perform the process "plan and manage inbound
material flow" per $1 billion revenue

Process
Efficiency

7370

Number of FTEs that perform the process "operate warehousing" per $1


billion revenue

Process
Efficiency

7372

Inventory accuracy

Process
Efficiency

7373

Order fill rate

Process
Efficiency

7387

Number of FTEs that perform the process "operate outbound


transportation" per $1 billion revenue

Process
Efficiency

7392

Number of FTEs that perform the logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse
logistics" per $1 billion revenue

Process
Efficiency

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

GAP

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
All Participants
Organization
MetricID

Metric Name

Metric
Category

7394

Perfect order performance

Process
Efficiency

7369

Number of sales orders filled per "operate warehousing" FTE

Staff Productivity

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

GAP

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of illustr

All Participants
MetricID

Metric Name

Metric
Category

Your
Organization
Metric
Value

Industry Peer

7351

Total cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

Electronics

7363

Total cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

Electronics

7380

Total cost to perform the process "operate outbound transportation" per


$1,000 revenue

Cost
Effectiveness

Electronics

7391

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
$1,000 revenue
Effectiveness

Electronics

7405

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
function FTE
Effectiveness

Electronics

7406

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
sales order shipped
Effectiveness

Electronics

7429

Inventory carrying cost as a percentage of average inventory value

Cost
Effectiveness

Electronics

7431

Total logistics cost as a percentage of sales

Cost
Effectiveness

Electronics

7349

Customer order cycle time in days

Cycle Time

Electronics

7360

Return processing cycle time in days

Cycle Time

Electronics

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of illustr

All Participants
MetricID

Metric Name

Metric
Category

Your
Organization
Metric
Value

Industry Peer

7376

Dock-to-stock cycle time for supplier deliveries in hours

Cycle Time

Electronics

7377

Pick-to-ship cycle time in hours

Cycle Time

Electronics

7421

Cash-to-cash cycle time in days

Cycle Time

Electronics

7422

Days sales outstanding

Cycle Time

Electronics

7348

Number of FTEs that perform the process "define logistics strategy" per
$1 billion revenue

Process
Efficiency

Electronics

7357

Number of FTEs that perform the process "plan and manage inbound
material flow" per $1 billion revenue

Process
Efficiency

Electronics

7370

Number of FTEs that perform the process "operate warehousing" per $1


billion revenue

Process
Efficiency

Electronics

7372

Inventory accuracy

Process
Efficiency

Electronics

7373

Order fill rate

Process
Efficiency

Electronics

7387

Number of FTEs that perform the process "operate outbound


transportation" per $1 billion revenue

Process
Efficiency

Electronics

7392

Number of FTEs that perform the logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse
logistics" per $1 billion revenue

Process
Efficiency

Electronics

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of illustr

All Participants
MetricID

Metric Name

Metric
Category

Your
Organization
Metric
Value

Industry Peer

7394

Perfect order performance

Process
Efficiency

Electronics

7369

Number of sales orders filled per "operate warehousing" FTE

Staff Productivity

Electronics

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes

Your
Organization
MetricID

Metric Name

Metric
Category

7351

Total cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7363

Total cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7380

Total cost to perform the process "operate outbound transportation" per


$1,000 revenue

Cost
Effectiveness

7391

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
$1,000 revenue
Effectiveness

7405

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
function FTE
Effectiveness

7406

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
sales order shipped
Effectiveness

7429

Inventory carrying cost as a percentage of average inventory value

Cost
Effectiveness

7431

Total logistics cost as a percentage of sales

Cost
Effectiveness

7349

Customer order cycle time in days

Cycle Time

7360

Return processing cycle time in days

Cycle Time

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Peer: I
N

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes

Your
Organization
MetricID

Metric Name

Metric
Category

7376

Dock-to-stock cycle time for supplier deliveries in hours

Cycle Time

7377

Pick-to-ship cycle time in hours

Cycle Time

7421

Cash-to-cash cycle time in days

Cycle Time

7422

Days sales outstanding

Cycle Time

7348

Number of FTEs that perform the process "define logistics strategy" per
$1 billion revenue

Process
Efficiency

7357

Number of FTEs that perform the process "plan and manage inbound
material flow" per $1 billion revenue

Process
Efficiency

7370

Number of FTEs that perform the process "operate warehousing" per $1


billion revenue

Process
Efficiency

7372

Inventory accuracy

Process
Efficiency

7373

Order fill rate

Process
Efficiency

7387

Number of FTEs that perform the process "operate outbound


transportation" per $1 billion revenue

Process
Efficiency

7392

Number of FTEs that perform the logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse
logistics" per $1 billion revenue

Process
Efficiency

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Peer: I
N

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes

Your
Organization
MetricID

Metric Name

Metric
Category

7394

Perfect order performance

Process
Efficiency

7369

Number of sales orders filled per "operate warehousing" FTE

Staff Productivity

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Peer: I
N

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
Organization Peer: Industry
MetricID

Metric Name

Metric
Category

7351

Total cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7363

Total cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7380

Total cost to perform the process "operate outbound transportation" per


$1,000 revenue

Cost
Effectiveness

7391

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
$1,000 revenue
Effectiveness

7405

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
function FTE
Effectiveness

7406

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
sales order shipped
Effectiveness

7429

Inventory carrying cost as a percentage of average inventory value

Cost
Effectiveness

7431

Total logistics cost as a percentage of sales

Cost
Effectiveness

7349

Customer order cycle time in days

Cycle Time

7360

Return processing cycle time in days

Cycle Time

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Bottom
Performer

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
Organization Peer: Industry
MetricID

Metric Name

Metric
Category

7376

Dock-to-stock cycle time for supplier deliveries in hours

Cycle Time

7377

Pick-to-ship cycle time in hours

Cycle Time

7421

Cash-to-cash cycle time in days

Cycle Time

7422

Days sales outstanding

Cycle Time

7348

Number of FTEs that perform the process "define logistics strategy" per
$1 billion revenue

Process
Efficiency

7357

Number of FTEs that perform the process "plan and manage inbound
material flow" per $1 billion revenue

Process
Efficiency

7370

Number of FTEs that perform the process "operate warehousing" per $1


billion revenue

Process
Efficiency

7372

Inventory accuracy

Process
Efficiency

7373

Order fill rate

Process
Efficiency

7387

Number of FTEs that perform the process "operate outbound


transportation" per $1 billion revenue

Process
Efficiency

7392

Number of FTEs that perform the logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse
logistics" per $1 billion revenue

Process
Efficiency

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Bottom
Performer

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
Organization Peer: Industry
MetricID

Metric Name

Metric
Category

7394

Perfect order performance

Process
Efficiency

7369

Number of sales orders filled per "operate warehousing" FTE

Staff Productivity

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Bottom
Performer

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes o

Your
Peer: Industry
Organization
MetricID

Metric Name

Metric
Category

7351

Total cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7363

Total cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7380

Total cost to perform the process "operate outbound transportation" per


$1,000 revenue

Cost
Effectiveness

7391

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
$1,000 revenue
Effectiveness

7405

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
function FTE
Effectiveness

7406

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
sales order shipped
Effectiveness

7429

Inventory carrying cost as a percentage of average inventory value

Cost
Effectiveness

7431

Total logistics cost as a percentage of sales

Cost
Effectiveness

7349

Customer order cycle time in days

Cycle Time

7360

Return processing cycle time in days

Cycle Time

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Median

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes o

Your
Peer: Industry
Organization
MetricID

Metric Name

Metric
Category

7376

Dock-to-stock cycle time for supplier deliveries in hours

Cycle Time

7377

Pick-to-ship cycle time in hours

Cycle Time

7421

Cash-to-cash cycle time in days

Cycle Time

7422

Days sales outstanding

Cycle Time

7348

Number of FTEs that perform the process "define logistics strategy" per
$1 billion revenue

Process
Efficiency

7357

Number of FTEs that perform the process "plan and manage inbound
material flow" per $1 billion revenue

Process
Efficiency

7370

Number of FTEs that perform the process "operate warehousing" per $1


billion revenue

Process
Efficiency

7372

Inventory accuracy

Process
Efficiency

7373

Order fill rate

Process
Efficiency

7387

Number of FTEs that perform the process "operate outbound


transportation" per $1 billion revenue

Process
Efficiency

7392

Number of FTEs that perform the logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse
logistics" per $1 billion revenue

Process
Efficiency

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Median

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes o

Your
Peer: Industry
Organization
MetricID

Metric Name

Metric
Category

7394

Perfect order performance

Process
Efficiency

7369

Number of sales orders filled per "operate warehousing" FTE

Staff Productivity

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Median

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
Peer: Industry
Organization
MetricID

Metric Name

Metric
Category

7351

Total cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7363

Total cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7380

Total cost to perform the process "operate outbound transportation" per


$1,000 revenue

Cost
Effectiveness

7391

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
$1,000 revenue
Effectiveness

7405

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
function FTE
Effectiveness

7406

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
sales order shipped
Effectiveness

7429

Inventory carrying cost as a percentage of average inventory value

Cost
Effectiveness

7431

Total logistics cost as a percentage of sales

Cost
Effectiveness

7349

Customer order cycle time in days

Cycle Time

7360

Return processing cycle time in days

Cycle Time

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Top
Performer

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
Peer: Industry
Organization
MetricID

Metric Name

Metric
Category

7376

Dock-to-stock cycle time for supplier deliveries in hours

Cycle Time

7377

Pick-to-ship cycle time in hours

Cycle Time

7421

Cash-to-cash cycle time in days

Cycle Time

7422

Days sales outstanding

Cycle Time

7348

Number of FTEs that perform the process "define logistics strategy" per
$1 billion revenue

Process
Efficiency

7357

Number of FTEs that perform the process "plan and manage inbound
material flow" per $1 billion revenue

Process
Efficiency

7370

Number of FTEs that perform the process "operate warehousing" per $1


billion revenue

Process
Efficiency

7372

Inventory accuracy

Process
Efficiency

7373

Order fill rate

Process
Efficiency

7387

Number of FTEs that perform the process "operate outbound


transportation" per $1 billion revenue

Process
Efficiency

7392

Number of FTEs that perform the logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse
logistics" per $1 billion revenue

Process
Efficiency

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Top
Performer

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
Peer: Industry
Organization
MetricID

Metric Name

Metric
Category

7394

Perfect order performance

Process
Efficiency

7369

Number of sales orders filled per "operate warehousing" FTE

Staff Productivity

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Top
Performer

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Peer: Industry
MetricID

Metric Name

Your
Organization

Metric
Category

7351

Total cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7363

Total cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7380

Total cost to perform the process "operate outbound transportation" per


$1,000 revenue

Cost
Effectiveness

7391

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
$1,000 revenue
Effectiveness

7405

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
function FTE
Effectiveness

7406

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
sales order shipped
Effectiveness

7429

Inventory carrying cost as a percentage of average inventory value

Cost
Effectiveness

7431

Total logistics cost as a percentage of sales

Cost
Effectiveness

7349

Customer order cycle time in days

Cycle Time

7360

Return processing cycle time in days

Cycle Time

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

GAP

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Peer: Industry
MetricID

Metric Name

Your
Organization

Metric
Category

7376

Dock-to-stock cycle time for supplier deliveries in hours

Cycle Time

7377

Pick-to-ship cycle time in hours

Cycle Time

7421

Cash-to-cash cycle time in days

Cycle Time

7422

Days sales outstanding

Cycle Time

7348

Number of FTEs that perform the process "define logistics strategy" per
$1 billion revenue

Process
Efficiency

7357

Number of FTEs that perform the process "plan and manage inbound
material flow" per $1 billion revenue

Process
Efficiency

7370

Number of FTEs that perform the process "operate warehousing" per $1


billion revenue

Process
Efficiency

7372

Inventory accuracy

Process
Efficiency

7373

Order fill rate

Process
Efficiency

7387

Number of FTEs that perform the process "operate outbound


transportation" per $1 billion revenue

Process
Efficiency

7392

Number of FTEs that perform the logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse
logistics" per $1 billion revenue

Process
Efficiency

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

GAP

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Peer: Industry
MetricID

Metric Name

Your
Organization

Metric
Category

7394

Perfect order performance

Process
Efficiency

7369

Number of sales orders filled per "operate warehousing" FTE

Staff Productivity

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

GAP

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of illust

Your
Organization

Peer: Industry
MetricID

Metric Name

Metric
Category

Metric
Value

Revenue Range Peer

7351

Total cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

Between $500 Million


and $1 Billion

7363

Total cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

Between $500 Million


and $1 Billion

7380

Total cost to perform the process "operate outbound transportation" per


$1,000 revenue

Cost
Effectiveness

Between $500 Million


and $1 Billion

7391

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
$1,000 revenue
Effectiveness

Between $500 Million


and $1 Billion

7405

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
function FTE
Effectiveness

Between $500 Million


and $1 Billion

7406

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
sales order shipped
Effectiveness

Between $500 Million


and $1 Billion

7429

Inventory carrying cost as a percentage of average inventory value

Cost
Effectiveness

Between $500 Million


and $1 Billion

7431

Total logistics cost as a percentage of sales

Cost
Effectiveness

Between $500 Million


and $1 Billion

7349

Customer order cycle time in days

Cycle Time

Between $500 Million


and $1 Billion

Cycle Time

Between $500 Million


and $1 Billion

7360

Return processing cycle time in days

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of illust

Your
Organization

Peer: Industry
MetricID

Metric Name

Metric
Category

Metric
Value

Revenue Range Peer

7376

Dock-to-stock cycle time for supplier deliveries in hours

Cycle Time

Between $500 Million


and $1 Billion

7377

Pick-to-ship cycle time in hours

Cycle Time

Between $500 Million


and $1 Billion

7421

Cash-to-cash cycle time in days

Cycle Time

Between $500 Million


and $1 Billion

7422

Days sales outstanding

Cycle Time

Between $500 Million


and $1 Billion

7348

Number of FTEs that perform the process "define logistics strategy" per
$1 billion revenue

Process
Efficiency

Between $500 Million


and $1 Billion

7357

Number of FTEs that perform the process "plan and manage inbound
material flow" per $1 billion revenue

Process
Efficiency

Between $500 Million


and $1 Billion

7370

Number of FTEs that perform the process "operate warehousing" per $1


billion revenue

Process
Efficiency

Between $500 Million


and $1 Billion

7372

Inventory accuracy

Process
Efficiency

Between $500 Million


and $1 Billion

7373

Order fill rate

Process
Efficiency

Between $500 Million


and $1 Billion

7387

Number of FTEs that perform the process "operate outbound


transportation" per $1 billion revenue

Process
Efficiency

Between $500 Million


and $1 Billion

7392

Number of FTEs that perform the logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse
logistics" per $1 billion revenue

Process
Efficiency

Between $500 Million


and $1 Billion

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of illust

Your
Organization

Peer: Industry
MetricID
7394
7369

Metric Name
Perfect order performance
Number of sales orders filled per "operate warehousing" FTE

Metric
Category

Metric
Value

Revenue Range Peer

Process
Efficiency

Between $500 Million


and $1 Billion

Staff Productivity

Between $500 Million


and $1 Billion

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes

Your
Organization
MetricID

Metric Name

Metric
Category

7351

Total cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7363

Total cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7380

Total cost to perform the process "operate outbound transportation" per


$1,000 revenue

Cost
Effectiveness

7391

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
$1,000 revenue
Effectiveness

7405

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
function FTE
Effectiveness

7406

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
sales order shipped
Effectiveness

7429

Inventory carrying cost as a percentage of average inventory value

Cost
Effectiveness

7431

Total logistics cost as a percentage of sales

Cost
Effectiveness

7349

Customer order cycle time in days

Cycle Time

7360

Return processing cycle time in days

Cycle Time

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Peer: Reve
N

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes

Your
Organization
MetricID

Metric Name

Metric
Category

7376

Dock-to-stock cycle time for supplier deliveries in hours

Cycle Time

7377

Pick-to-ship cycle time in hours

Cycle Time

7421

Cash-to-cash cycle time in days

Cycle Time

7422

Days sales outstanding

Cycle Time

7348

Number of FTEs that perform the process "define logistics strategy" per
$1 billion revenue

Process
Efficiency

7357

Number of FTEs that perform the process "plan and manage inbound
material flow" per $1 billion revenue

Process
Efficiency

7370

Number of FTEs that perform the process "operate warehousing" per $1


billion revenue

Process
Efficiency

7372

Inventory accuracy

Process
Efficiency

7373

Order fill rate

Process
Efficiency

7387

Number of FTEs that perform the process "operate outbound


transportation" per $1 billion revenue

Process
Efficiency

7392

Number of FTEs that perform the logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse
logistics" per $1 billion revenue

Process
Efficiency

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Peer: Reve
N

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes

Your
Organization
MetricID

Metric Name

Metric
Category

7394

Perfect order performance

Process
Efficiency

7369

Number of sales orders filled per "operate warehousing" FTE

Staff Productivity

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Peer: Reve
N

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes o

Your
OrganizationPeer: Revenue Range
MetricID

Metric Name

Metric
Category

7351

Total cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7363

Total cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7380

Total cost to perform the process "operate outbound transportation" per


$1,000 revenue

Cost
Effectiveness

7391

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
$1,000 revenue
Effectiveness

7405

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
function FTE
Effectiveness

7406

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
sales order shipped
Effectiveness

7429

Inventory carrying cost as a percentage of average inventory value

Cost
Effectiveness

7431

Total logistics cost as a percentage of sales

Cost
Effectiveness

7349

Customer order cycle time in days

Cycle Time

7360

Return processing cycle time in days

Cycle Time

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Bottom
Performe
r

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes o

Your
OrganizationPeer: Revenue Range
MetricID

Metric Name

Metric
Category

7376

Dock-to-stock cycle time for supplier deliveries in hours

Cycle Time

7377

Pick-to-ship cycle time in hours

Cycle Time

7421

Cash-to-cash cycle time in days

Cycle Time

7422

Days sales outstanding

Cycle Time

7348

Number of FTEs that perform the process "define logistics strategy" per
$1 billion revenue

Process
Efficiency

7357

Number of FTEs that perform the process "plan and manage inbound
material flow" per $1 billion revenue

Process
Efficiency

7370

Number of FTEs that perform the process "operate warehousing" per $1


billion revenue

Process
Efficiency

7372

Inventory accuracy

Process
Efficiency

7373

Order fill rate

Process
Efficiency

7387

Number of FTEs that perform the process "operate outbound


transportation" per $1 billion revenue

Process
Efficiency

7392

Number of FTEs that perform the logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse
logistics" per $1 billion revenue

Process
Efficiency

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Bottom
Performe
r

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes o

Your
OrganizationPeer: Revenue Range
MetricID

Metric Name

Metric
Category

7394

Perfect order performance

Process
Efficiency

7369

Number of sales orders filled per "operate warehousing" FTE

Staff Productivity

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Bottom
Performe
r

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
Peer:
Revenue Range
Organization
MetricID

Metric Name

Metric
Category

7351

Total cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7363

Total cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7380

Total cost to perform the process "operate outbound transportation" per


$1,000 revenue

Cost
Effectiveness

7391

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
$1,000 revenue
Effectiveness

7405

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
function FTE
Effectiveness

7406

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
sales order shipped
Effectiveness

7429

Inventory carrying cost as a percentage of average inventory value

Cost
Effectiveness

7431

Total logistics cost as a percentage of sales

Cost
Effectiveness

7349

Customer order cycle time in days

Cycle Time

7360

Return processing cycle time in days

Cycle Time

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Median

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
Peer:
Revenue Range
Organization
MetricID

Metric Name

Metric
Category

7376

Dock-to-stock cycle time for supplier deliveries in hours

Cycle Time

7377

Pick-to-ship cycle time in hours

Cycle Time

7421

Cash-to-cash cycle time in days

Cycle Time

7422

Days sales outstanding

Cycle Time

7348

Number of FTEs that perform the process "define logistics strategy" per
$1 billion revenue

Process
Efficiency

7357

Number of FTEs that perform the process "plan and manage inbound
material flow" per $1 billion revenue

Process
Efficiency

7370

Number of FTEs that perform the process "operate warehousing" per $1


billion revenue

Process
Efficiency

7372

Inventory accuracy

Process
Efficiency

7373

Order fill rate

Process
Efficiency

7387

Number of FTEs that perform the process "operate outbound


transportation" per $1 billion revenue

Process
Efficiency

7392

Number of FTEs that perform the logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse
logistics" per $1 billion revenue

Process
Efficiency

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Median

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
Peer:
Revenue Range
Organization
MetricID

Metric Name

Metric
Category

7394

Perfect order performance

Process
Efficiency

7369

Number of sales orders filled per "operate warehousing" FTE

Staff Productivity

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Median

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
Peer: RevenueOrganization
Range
MetricID

Metric Name

Metric
Category

7351

Total cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7363

Total cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7380

Total cost to perform the process "operate outbound transportation" per


$1,000 revenue

Cost
Effectiveness

7391

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
$1,000 revenue
Effectiveness

7405

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
function FTE
Effectiveness

7406

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
sales order shipped
Effectiveness

7429

Inventory carrying cost as a percentage of average inventory value

Cost
Effectiveness

7431

Total logistics cost as a percentage of sales

Cost
Effectiveness

7349

Customer order cycle time in days

Cycle Time

7360

Return processing cycle time in days

Cycle Time

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Top
Performer

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
Peer: RevenueOrganization
Range
MetricID

Metric Name

Metric
Category

7376

Dock-to-stock cycle time for supplier deliveries in hours

Cycle Time

7377

Pick-to-ship cycle time in hours

Cycle Time

7421

Cash-to-cash cycle time in days

Cycle Time

7422

Days sales outstanding

Cycle Time

7348

Number of FTEs that perform the process "define logistics strategy" per
$1 billion revenue

Process
Efficiency

7357

Number of FTEs that perform the process "plan and manage inbound
material flow" per $1 billion revenue

Process
Efficiency

7370

Number of FTEs that perform the process "operate warehousing" per $1


billion revenue

Process
Efficiency

7372

Inventory accuracy

Process
Efficiency

7373

Order fill rate

Process
Efficiency

7387

Number of FTEs that perform the process "operate outbound


transportation" per $1 billion revenue

Process
Efficiency

7392

Number of FTEs that perform the logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse
logistics" per $1 billion revenue

Process
Efficiency

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Top
Performer

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
Peer: RevenueOrganization
Range
MetricID

Metric Name

Metric
Category

7394

Perfect order performance

Process
Efficiency

7369

Number of sales orders filled per "operate warehousing" FTE

Staff Productivity

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Top
Performer

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Peer: Revenue Range


MetricID

Metric Name

Your
Organization

Metric
Category

7351

Total cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7363

Total cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7380

Total cost to perform the process "operate outbound transportation" per


$1,000 revenue

Cost
Effectiveness

7391

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
$1,000 revenue
Effectiveness

7405

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
function FTE
Effectiveness

7406

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
sales order shipped
Effectiveness

7429

Inventory carrying cost as a percentage of average inventory value

Cost
Effectiveness

7431

Total logistics cost as a percentage of sales

Cost
Effectiveness

7349

Customer order cycle time in days

Cycle Time

7360

Return processing cycle time in days

Cycle Time

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

GAP

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Peer: Revenue Range


MetricID

Metric Name

Your
Organization

Metric
Category

7376

Dock-to-stock cycle time for supplier deliveries in hours

Cycle Time

7377

Pick-to-ship cycle time in hours

Cycle Time

7421

Cash-to-cash cycle time in days

Cycle Time

7422

Days sales outstanding

Cycle Time

7348

Number of FTEs that perform the process "define logistics strategy" per
$1 billion revenue

Process
Efficiency

7357

Number of FTEs that perform the process "plan and manage inbound
material flow" per $1 billion revenue

Process
Efficiency

7370

Number of FTEs that perform the process "operate warehousing" per $1


billion revenue

Process
Efficiency

7372

Inventory accuracy

Process
Efficiency

7373

Order fill rate

Process
Efficiency

7387

Number of FTEs that perform the process "operate outbound


transportation" per $1 billion revenue

Process
Efficiency

7392

Number of FTEs that perform the logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse
logistics" per $1 billion revenue

Process
Efficiency

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

GAP

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Peer: Revenue Range


MetricID

Metric Name

Your
Organization

Metric
Category

7394

Perfect order performance

Process
Efficiency

7369

Number of sales orders filled per "operate warehousing" FTE

Staff Productivity

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

GAP

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of illu

Your
Organization
MetricID

Metric Name

Metric
Category

Metric
Value

Region Peer

7351

Total cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

N/S America

7363

Total cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

N/S America

7380

Total cost to perform the process "operate outbound transportation" per


$1,000 revenue

Cost
Effectiveness

N/S America

7391

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
$1,000 revenue
Effectiveness

N/S America

7405

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
function FTE
Effectiveness

N/S America

7406

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
sales order shipped
Effectiveness

N/S America

7429

Inventory carrying cost as a percentage of average inventory value

Cost
Effectiveness

N/S America

7431

Total logistics cost as a percentage of sales

Cost
Effectiveness

N/S America

7349

Customer order cycle time in days

Cycle Time

N/S America

7360

Return processing cycle time in days

Cycle Time

N/S America

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of illu

Your
Organization
MetricID

Metric Name

Metric
Category

Metric
Value

Region Peer

7376

Dock-to-stock cycle time for supplier deliveries in hours

Cycle Time

N/S America

7377

Pick-to-ship cycle time in hours

Cycle Time

N/S America

7421

Cash-to-cash cycle time in days

Cycle Time

N/S America

7422

Days sales outstanding

Cycle Time

N/S America

7348

Number of FTEs that perform the process "define logistics strategy" per
$1 billion revenue

Process
Efficiency

N/S America

7357

Number of FTEs that perform the process "plan and manage inbound
material flow" per $1 billion revenue

Process
Efficiency

N/S America

7370

Number of FTEs that perform the process "operate warehousing" per $1


billion revenue

Process
Efficiency

N/S America

7372

Inventory accuracy

Process
Efficiency

N/S America

7373

Order fill rate

Process
Efficiency

N/S America

7387

Number of FTEs that perform the process "operate outbound


transportation" per $1 billion revenue

Process
Efficiency

N/S America

7392

Number of FTEs that perform the logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse
logistics" per $1 billion revenue

Process
Efficiency

N/S America

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of illu

Your
Organization
MetricID

Metric Name

Metric
Category

Metric
Value

Region Peer

7394

Perfect order performance

Process
Efficiency

N/S America

7369

Number of sales orders filled per "operate warehousing" FTE

Staff Productivity

N/S America

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes

Your
Organization
MetricID

Metric Name

Metric
Category

Metric
Value

Pee
N

7351

Total cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

89

7363

Total cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

114

7380

Total cost to perform the process "operate outbound transportation" per


$1,000 revenue

Cost
Effectiveness

84

7391

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
$1,000 revenue
Effectiveness

82

7405

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
function FTE
Effectiveness

73

7406

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
sales order shipped
Effectiveness

7429

Inventory carrying cost as a percentage of average inventory value

Cost
Effectiveness

7431

Total logistics cost as a percentage of sales

Cost
Effectiveness

7349

Customer order cycle time in days

Cycle Time

7360

Return processing cycle time in days

Cycle Time

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes

Your
Organization
MetricID

Metric Name

Metric
Category

7376

Dock-to-stock cycle time for supplier deliveries in hours

Cycle Time

7377

Pick-to-ship cycle time in hours

Cycle Time

7421

Cash-to-cash cycle time in days

Cycle Time

7422

Days sales outstanding

Cycle Time

7348

Number of FTEs that perform the process "define logistics strategy" per
$1 billion revenue

Process
Efficiency

7357

Number of FTEs that perform the process "plan and manage inbound
material flow" per $1 billion revenue

Process
Efficiency

7370

Number of FTEs that perform the process "operate warehousing" per $1


billion revenue

Process
Efficiency

7372

Inventory accuracy

Process
Efficiency

7373

Order fill rate

Process
Efficiency

7387

Number of FTEs that perform the process "operate outbound


transportation" per $1 billion revenue

Process
Efficiency

7392

Number of FTEs that perform the logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse
logistics" per $1 billion revenue

Process
Efficiency

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Pee
N

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes

Your
Organization
MetricID

Metric Name

Metric
Category

7394

Perfect order performance

Process
Efficiency

7369

Number of sales orders filled per "operate warehousing" FTE

Staff Productivity

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Pee
N

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
Organization
MetricID

Metric Name

Metric
Category

Metric
Value

Peer: Region
Bottom
Performer

7351

Total cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

$2.38

7363

Total cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

$27.22

7380

Total cost to perform the process "operate outbound transportation" per


$1,000 revenue

Cost
Effectiveness

$58.93

7391

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
$1,000 revenue
Effectiveness

$89.77

7405

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
function FTE
Effectiveness

###

7406

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
sales order shipped
Effectiveness

7429

Inventory carrying cost as a percentage of average inventory value

Cost
Effectiveness

7431

Total logistics cost as a percentage of sales

Cost
Effectiveness

7349

Customer order cycle time in days

Cycle Time

7360

Return processing cycle time in days

Cycle Time

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
Organization
MetricID

Metric Name

Metric
Category

7376

Dock-to-stock cycle time for supplier deliveries in hours

Cycle Time

7377

Pick-to-ship cycle time in hours

Cycle Time

7421

Cash-to-cash cycle time in days

Cycle Time

7422

Days sales outstanding

Cycle Time

7348

Number of FTEs that perform the process "define logistics strategy" per
$1 billion revenue

Process
Efficiency

7357

Number of FTEs that perform the process "plan and manage inbound
material flow" per $1 billion revenue

Process
Efficiency

7370

Number of FTEs that perform the process "operate warehousing" per $1


billion revenue

Process
Efficiency

7372

Inventory accuracy

Process
Efficiency

7373

Order fill rate

Process
Efficiency

7387

Number of FTEs that perform the process "operate outbound


transportation" per $1 billion revenue

Process
Efficiency

7392

Number of FTEs that perform the logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse
logistics" per $1 billion revenue

Process
Efficiency

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Peer: Region
Bottom
Performer

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
Organization
MetricID

Metric Name

Metric
Category

7394

Perfect order performance

Process
Efficiency

7369

Number of sales orders filled per "operate warehousing" FTE

Staff Productivity

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Peer: Region
Bottom
Performer

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
Peer: Region
Organization
MetricID

Metric Name

Metric
Category

Metric
Value

Median

7351

Total cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

$1.10

7363

Total cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

$10.03

7380

Total cost to perform the process "operate outbound transportation" per


$1,000 revenue

Cost
Effectiveness

$27.68

7391

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
$1,000 revenue
Effectiveness

$42.70

7405

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
function FTE
Effectiveness

###

7406

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
sales order shipped
Effectiveness

7429

Inventory carrying cost as a percentage of average inventory value

Cost
Effectiveness

7431

Total logistics cost as a percentage of sales

Cost
Effectiveness

7349

Customer order cycle time in days

Cycle Time

7360

Return processing cycle time in days

Cycle Time

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
Peer: Region
Organization
MetricID

Metric Name

Metric
Category

7376

Dock-to-stock cycle time for supplier deliveries in hours

Cycle Time

7377

Pick-to-ship cycle time in hours

Cycle Time

7421

Cash-to-cash cycle time in days

Cycle Time

7422

Days sales outstanding

Cycle Time

7348

Number of FTEs that perform the process "define logistics strategy" per
$1 billion revenue

Process
Efficiency

7357

Number of FTEs that perform the process "plan and manage inbound
material flow" per $1 billion revenue

Process
Efficiency

7370

Number of FTEs that perform the process "operate warehousing" per $1


billion revenue

Process
Efficiency

7372

Inventory accuracy

Process
Efficiency

7373

Order fill rate

Process
Efficiency

7387

Number of FTEs that perform the process "operate outbound


transportation" per $1 billion revenue

Process
Efficiency

7392

Number of FTEs that perform the logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse
logistics" per $1 billion revenue

Process
Efficiency

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Median

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
Peer: Region
Organization
MetricID

Metric Name

Metric
Category

7394

Perfect order performance

Process
Efficiency

7369

Number of sales orders filled per "operate warehousing" FTE

Staff Productivity

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Median

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
Peer: Region
Organization
MetricID

Metric Name

Metric
Category

Metric
Value

Top
Performer

7351

Total cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

$0.37

7363

Total cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

$4.15

7380

Total cost to perform the process "operate outbound transportation" per


$1,000 revenue

Cost
Effectiveness

$12.76

7391

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
$1,000 revenue
Effectiveness

$20.51

7405

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
function FTE
Effectiveness

###

7406

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
sales order shipped
Effectiveness

7429

Inventory carrying cost as a percentage of average inventory value

Cost
Effectiveness

7431

Total logistics cost as a percentage of sales

Cost
Effectiveness

7349

Customer order cycle time in days

Cycle Time

7360

Return processing cycle time in days

Cycle Time

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
Peer: Region
Organization
MetricID

Metric Name

Metric
Category

7376

Dock-to-stock cycle time for supplier deliveries in hours

Cycle Time

7377

Pick-to-ship cycle time in hours

Cycle Time

7421

Cash-to-cash cycle time in days

Cycle Time

7422

Days sales outstanding

Cycle Time

7348

Number of FTEs that perform the process "define logistics strategy" per
$1 billion revenue

Process
Efficiency

7357

Number of FTEs that perform the process "plan and manage inbound
material flow" per $1 billion revenue

Process
Efficiency

7370

Number of FTEs that perform the process "operate warehousing" per $1


billion revenue

Process
Efficiency

7372

Inventory accuracy

Process
Efficiency

7373

Order fill rate

Process
Efficiency

7387

Number of FTEs that perform the process "operate outbound


transportation" per $1 billion revenue

Process
Efficiency

7392

Number of FTEs that perform the logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse
logistics" per $1 billion revenue

Process
Efficiency

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Top
Performer

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Your
Peer: Region
Organization
MetricID

Metric Name

Metric
Category

7394

Perfect order performance

Process
Efficiency

7369

Number of sales orders filled per "operate warehousing" FTE

Staff Productivity

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Top
Performer

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Peer: Region
MetricID

Metric Name

Your
Organization

Metric
Category

Metric
Value

GAP

7351

Total cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

$0.00

7363

Total cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

$0.00

7380

Total cost to perform the process "operate outbound transportation" per


$1,000 revenue

Cost
Effectiveness

$0.00

7391

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
$1,000 revenue
Effectiveness

$0.00

7405

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
function FTE
Effectiveness

$0.00

7406

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
sales order shipped
Effectiveness

7429

Inventory carrying cost as a percentage of average inventory value

Cost
Effectiveness

7431

Total logistics cost as a percentage of sales

Cost
Effectiveness

7349

Customer order cycle time in days

Cycle Time

7360

Return processing cycle time in days

Cycle Time

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Peer: Region
MetricID

Metric Name

Your
Organization

Metric
Category

7376

Dock-to-stock cycle time for supplier deliveries in hours

Cycle Time

7377

Pick-to-ship cycle time in hours

Cycle Time

7421

Cash-to-cash cycle time in days

Cycle Time

7422

Days sales outstanding

Cycle Time

7348

Number of FTEs that perform the process "define logistics strategy" per
$1 billion revenue

Process
Efficiency

7357

Number of FTEs that perform the process "plan and manage inbound
material flow" per $1 billion revenue

Process
Efficiency

7370

Number of FTEs that perform the process "operate warehousing" per $1


billion revenue

Process
Efficiency

7372

Inventory accuracy

Process
Efficiency

7373

Order fill rate

Process
Efficiency

7387

Number of FTEs that perform the process "operate outbound


transportation" per $1 billion revenue

Process
Efficiency

7392

Number of FTEs that perform the logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse
logistics" per $1 billion revenue

Process
Efficiency

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

GAP

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Peer: Region
MetricID

Metric Name

Your
Organization

Metric
Category

7394

Perfect order performance

Process
Efficiency

7369

Number of sales orders filled per "operate warehousing" FTE

Staff Productivity

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

GAP

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes

Your
Organization

Peer: Region
MetricID

Metric Name

Metric
Category

7351

Total cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7363

Total cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7380

Total cost to perform the process "operate outbound transportation" per


$1,000 revenue

Cost
Effectiveness

7391

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
$1,000 revenue
Effectiveness

7405

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
function FTE
Effectiveness

7406

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
sales order shipped
Effectiveness

7429

Inventory carrying cost as a percentage of average inventory value

Cost
Effectiveness

7431

Total logistics cost as a percentage of sales

Cost
Effectiveness

7349

Customer order cycle time in days

Cycle Time

7360

Return processing cycle time in days

Cycle Time

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes

Your
Organization

Peer: Region
MetricID

Metric Name

Metric
Category

7376

Dock-to-stock cycle time for supplier deliveries in hours

Cycle Time

7377

Pick-to-ship cycle time in hours

Cycle Time

7421

Cash-to-cash cycle time in days

Cycle Time

7422

Days sales outstanding

Cycle Time

7348

Number of FTEs that perform the process "define logistics strategy" per
$1 billion revenue

Process
Efficiency

7357

Number of FTEs that perform the process "plan and manage inbound
material flow" per $1 billion revenue

Process
Efficiency

7370

Number of FTEs that perform the process "operate warehousing" per $1


billion revenue

Process
Efficiency

7372

Inventory accuracy

Process
Efficiency

7373

Order fill rate

Process
Efficiency

7387

Number of FTEs that perform the process "operate outbound


transportation" per $1 billion revenue

Process
Efficiency

7392

Number of FTEs that perform the logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse
logistics" per $1 billion revenue

Process
Efficiency

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Confidential

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes

Your
Organization

Peer: Region
MetricID

Metric Name

Metric
Category

7394

Perfect order performance

Process
Efficiency

7369

Number of sales orders filled per "operate warehousing" FTE

Staff Productivity

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID

Metric Name

Metric
Category

7350

Total cost to perform the process "plan and manage inbound material
flow" per process FTE

Cost
Effectiveness

7352

Personnel cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7353

Systems cost to perform the process "plan and manage inbound material Cost
flow" per $100,000 revenue
Effectiveness

7354

Overhead cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7355

Other cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7356

Outsourced cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7361

Cost
Total cost to perform the process "operate warehousing" per process FTE Effectiveness

7362

Total cost to perform the process "operate warehousing" per sales order

7364

Personnel cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7365

Systems cost to perform the process "operate warehousing" per


$100,000 revenue

7366

Overhead cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7367

Other cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7368

Outsourced cost to perform the process "operate warehousing" per


$1,000 revenue

Cost
Effectiveness

Metric
Value

Cost
Effectiveness

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID

Metric Name

Metric
Category

7378

Total cost to perform the process "operate outbound transportation" per


process FTE

Cost
Effectiveness

7379

Total cost to perform the process "operate outbound transportation" per


sales order

Cost
Effectiveness

7381

Personnel cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7382

Systems cost to perform the process "operate outbound transportation"


per $100,000 revenue

7383

Overhead cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7384

Other cost to perform the process "operate outbound transportation" per Cost
$1,000 revenue
Effectiveness

7385

Outsourced cost to perform the process "operate outbound


transportation" per $1,000 revenue

Cost
Effectiveness

7386

Freight cost to perform the process "operate outbound transportation"


per $1,000 revenue

Cost
Effectiveness

7396

Cost of goods sold as a percentage of revenue

Cost
Effectiveness

7397

Total cost to perform the process "operate warehousing" as a percentage Cost


of cost of goods sold
Effectiveness

7398

Total cost to perform the process "operate outbound transportation" as a Cost


percentage of cost of goods sold
Effectiveness

7407

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" as a Cost
percentage of cost of goods sold
Effectiveness

Metric
Value

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID

Metric Name

Metric
Category

7412

Inventory value per $1,000 total revenue

Cost
Effectiveness

7410

Customer shipment to delivery cycle time in days

Cycle Time

7430

Time to receive and prepare an order for selection in hours

Cycle Time

7358

Percentage of supplier orders delivered on time

Process
Efficiency

7359

Percentage of logistics costs associated with the physical transportation, Process


storage, or handling of returned product
Efficiency

7371

Actual position storage utilization

Process
Efficiency

7374

Unit fill rate

Process
Efficiency

7388

Percentage of full-load trailer/container capacity utilized per shipment

Process
Efficiency

7389

Percentage of orders expedited

Process
Efficiency

7390

Expedited costs as a percentage of total logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse Process
logistics" costs
Efficiency

7393

Percentage of sales orders delivered on time

Process
Efficiency

7395

Value of sales order line items not fulfilled due to production capacity or
stockouts as a percentage of revenue

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID
7399

Metric Name

Metric
Category

Metric
Value

Process
Efficiency

7404

Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
logistics network as primary products (as opposed to an independent
returns channel)

7408

Cost of damaged product as a percentage of sales

Process
Efficiency

7414

Perfect condition rate

Process
Efficiency

7415

Accurate documentation rate

Process
Efficiency

7416

Value of returned products as a percentage of sales

Process
Efficiency

7423

Average monthly national forecast error measured by the mean absolute Process
percentage error (MAPE)
Efficiency

7424

Average monthly shipping location forecast error measured by the mean Process
absolute percentage error (MAPE)
Efficiency

7425

Average monthly product family forecast error measured by the mean


absolute percentage error (MAPE)

Process
Efficiency

7426

Total inventory turns

Process
Efficiency

7427

Finished goods inventory turns

Process
Efficiency

7428

Raw material inventory turns

Process
Efficiency

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID

Metric Name

Metric
Category

7350

Total cost to perform the process "plan and manage inbound material
flow" per process FTE

Cost
Effectiveness

7352

Personnel cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7353

Systems cost to perform the process "plan and manage inbound material Cost
flow" per $100,000 revenue
Effectiveness

7354

Overhead cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7355

Other cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7356

Outsourced cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7361

Cost
Total cost to perform the process "operate warehousing" per process FTE Effectiveness

7362

Total cost to perform the process "operate warehousing" per sales order

7364

Personnel cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7365

Systems cost to perform the process "operate warehousing" per


$100,000 revenue

7366

Overhead cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7367

Other cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7368

Outsourced cost to perform the process "operate warehousing" per


$1,000 revenue

Cost
Effectiveness

Metric
Value

Your
Percentile

Cost
Effectiveness

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID

Metric Name

Metric
Category

7378

Total cost to perform the process "operate outbound transportation" per


process FTE

Cost
Effectiveness

7379

Total cost to perform the process "operate outbound transportation" per


sales order

Cost
Effectiveness

7381

Personnel cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7382

Systems cost to perform the process "operate outbound transportation"


per $100,000 revenue

7383

Overhead cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7384

Other cost to perform the process "operate outbound transportation" per Cost
$1,000 revenue
Effectiveness

7385

Outsourced cost to perform the process "operate outbound


transportation" per $1,000 revenue

Cost
Effectiveness

7386

Freight cost to perform the process "operate outbound transportation"


per $1,000 revenue

Cost
Effectiveness

7396

Cost of goods sold as a percentage of revenue

Cost
Effectiveness

7397

Total cost to perform the process "operate warehousing" as a percentage Cost


of cost of goods sold
Effectiveness

7398

Total cost to perform the process "operate outbound transportation" as a Cost


percentage of cost of goods sold
Effectiveness

7407

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" as a Cost
percentage of cost of goods sold
Effectiveness

Metric
Value

Your
Percentile

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID

Metric Name

Metric
Category

7412

Inventory value per $1,000 total revenue

Cost
Effectiveness

7410

Customer shipment to delivery cycle time in days

Cycle Time

7430

Time to receive and prepare an order for selection in hours

Cycle Time

7358

Percentage of supplier orders delivered on time

Process
Efficiency

7359

Percentage of logistics costs associated with the physical transportation, Process


storage, or handling of returned product
Efficiency

7371

Actual position storage utilization

Process
Efficiency

7374

Unit fill rate

Process
Efficiency

7388

Percentage of full-load trailer/container capacity utilized per shipment

Process
Efficiency

7389

Percentage of orders expedited

Process
Efficiency

7390

Expedited costs as a percentage of total logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse Process
logistics" costs
Efficiency

7393

Percentage of sales orders delivered on time

Process
Efficiency

7395

Value of sales order line items not fulfilled due to production capacity or
stockouts as a percentage of revenue

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Your
Percentile

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID
7399

Metric Name

Metric
Category

Metric
Value

Your
Percentile

Process
Efficiency

7404

Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
logistics network as primary products (as opposed to an independent
returns channel)

7408

Cost of damaged product as a percentage of sales

Process
Efficiency

7414

Perfect condition rate

Process
Efficiency

7415

Accurate documentation rate

Process
Efficiency

7416

Value of returned products as a percentage of sales

Process
Efficiency

7423

Average monthly national forecast error measured by the mean absolute Process
percentage error (MAPE)
Efficiency

7424

Average monthly shipping location forecast error measured by the mean Process
absolute percentage error (MAPE)
Efficiency

7425

Average monthly product family forecast error measured by the mean


absolute percentage error (MAPE)

Process
Efficiency

7426

Total inventory turns

Process
Efficiency

7427

Finished goods inventory turns

Process
Efficiency

7428

Raw material inventory turns

Process
Efficiency

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data


Note:
provided
Mock data
for provided
purposes fo
o

Your
Your
Organization Organization
MetricID

Metric Name

Metric
Category

7350

Total cost to perform the process "plan and manage inbound material
flow" per process FTE

Cost
Effectiveness

7352

Personnel cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7353

Systems cost to perform the process "plan and manage inbound material Cost
flow" per $100,000 revenue
Effectiveness

7354

Overhead cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7355

Other cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7356

Outsourced cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7361

Cost
Total cost to perform the process "operate warehousing" per process FTE Effectiveness

7362

Total cost to perform the process "operate warehousing" per sales order

7364

Personnel cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7365

Systems cost to perform the process "operate warehousing" per


$100,000 revenue

7366

Overhead cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7367

Other cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7368

Outsourced cost to perform the process "operate warehousing" per


$1,000 revenue

Cost
Effectiveness

Metric
Value

Cost
Effectiveness

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data


Note:
provided
Mock data
for provided
purposes fo
o

Your
Your
Organization Organization
MetricID

Metric Name

Metric
Category

7378

Total cost to perform the process "operate outbound transportation" per


process FTE

Cost
Effectiveness

7379

Total cost to perform the process "operate outbound transportation" per


sales order

Cost
Effectiveness

7381

Personnel cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7382

Systems cost to perform the process "operate outbound transportation"


per $100,000 revenue

7383

Overhead cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7384

Other cost to perform the process "operate outbound transportation" per Cost
$1,000 revenue
Effectiveness

7385

Outsourced cost to perform the process "operate outbound


transportation" per $1,000 revenue

Cost
Effectiveness

7386

Freight cost to perform the process "operate outbound transportation"


per $1,000 revenue

Cost
Effectiveness

7396

Cost of goods sold as a percentage of revenue

Cost
Effectiveness

7397

Total cost to perform the process "operate warehousing" as a percentage Cost


of cost of goods sold
Effectiveness

7398

Total cost to perform the process "operate outbound transportation" as a Cost


percentage of cost of goods sold
Effectiveness

7407

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" as a Cost
percentage of cost of goods sold
Effectiveness

Metric
Value

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data


Note:
provided
Mock data
for provided
purposes fo
o

Your
Your
Organization Organization
MetricID

Metric Name

Metric
Category

7412

Inventory value per $1,000 total revenue

Cost
Effectiveness

7410

Customer shipment to delivery cycle time in days

Cycle Time

7430

Time to receive and prepare an order for selection in hours

Cycle Time

7358

Percentage of supplier orders delivered on time

Process
Efficiency

7359

Percentage of logistics costs associated with the physical transportation, Process


storage, or handling of returned product
Efficiency

7371

Actual position storage utilization

Process
Efficiency

7374

Unit fill rate

Process
Efficiency

7388

Percentage of full-load trailer/container capacity utilized per shipment

Process
Efficiency

7389

Percentage of orders expedited

Process
Efficiency

7390

Expedited costs as a percentage of total logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse Process
logistics" costs
Efficiency

7393

Percentage of sales orders delivered on time

Process
Efficiency

7395

Value of sales order line items not fulfilled due to production capacity or
stockouts as a percentage of revenue

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data


Note:
provided
Mock data
for provided
purposes fo
o

Your
Your
Organization Organization
MetricID
7399

Metric Name

Metric
Category

Metric
Value

Process
Efficiency

7404

Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
logistics network as primary products (as opposed to an independent
returns channel)

7408

Cost of damaged product as a percentage of sales

Process
Efficiency

7414

Perfect condition rate

Process
Efficiency

7415

Accurate documentation rate

Process
Efficiency

7416

Value of returned products as a percentage of sales

Process
Efficiency

7423

Average monthly national forecast error measured by the mean absolute Process
percentage error (MAPE)
Efficiency

7424

Average monthly shipping location forecast error measured by the mean Process
absolute percentage error (MAPE)
Efficiency

7425

Average monthly product family forecast error measured by the mean


absolute percentage error (MAPE)

Process
Efficiency

7426

Total inventory turns

Process
Efficiency

7427

Finished goods inventory turns

Process
Efficiency

7428

Raw material inventory turns

Process
Efficiency

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance IndicatorsNote: Mock data provided


Note: Mock
for purposes
data provided
of illustra
fo
Your
Organization
MetricID

Metric Name

Metric
Category

7350

Total cost to perform the process "plan and manage inbound material
flow" per process FTE

Cost
Effectiveness

7352

Personnel cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7353

Systems cost to perform the process "plan and manage inbound material Cost
flow" per $100,000 revenue
Effectiveness

7354

Overhead cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7355

Other cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7356

Outsourced cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7361

Cost
Total cost to perform the process "operate warehousing" per process FTE Effectiveness

7362

Total cost to perform the process "operate warehousing" per sales order

7364

Personnel cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7365

Systems cost to perform the process "operate warehousing" per


$100,000 revenue

7366

Overhead cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7367

Other cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7368

Outsourced cost to perform the process "operate warehousing" per


$1,000 revenue

Cost
Effectiveness

Metric
Value

All P
Bottom
Performer

Cost
Effectiveness

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance IndicatorsNote: Mock data provided


Note: Mock
for purposes
data provided
of illustra
fo
Your
Organization
MetricID

Metric Name

Metric
Category

7378

Total cost to perform the process "operate outbound transportation" per


process FTE

Cost
Effectiveness

7379

Total cost to perform the process "operate outbound transportation" per


sales order

Cost
Effectiveness

7381

Personnel cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7382

Systems cost to perform the process "operate outbound transportation"


per $100,000 revenue

7383

Overhead cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7384

Other cost to perform the process "operate outbound transportation" per Cost
$1,000 revenue
Effectiveness

7385

Outsourced cost to perform the process "operate outbound


transportation" per $1,000 revenue

Cost
Effectiveness

7386

Freight cost to perform the process "operate outbound transportation"


per $1,000 revenue

Cost
Effectiveness

7396

Cost of goods sold as a percentage of revenue

Cost
Effectiveness

7397

Total cost to perform the process "operate warehousing" as a percentage Cost


of cost of goods sold
Effectiveness

7398

Total cost to perform the process "operate outbound transportation" as a Cost


percentage of cost of goods sold
Effectiveness

7407

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" as a Cost
percentage of cost of goods sold
Effectiveness

Metric
Value

All P
Bottom
Performer

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance IndicatorsNote: Mock data provided


Note: Mock
for purposes
data provided
of illustra
fo
Your
Organization
MetricID

Metric Name

Metric
Category

7412

Inventory value per $1,000 total revenue

Cost
Effectiveness

7410

Customer shipment to delivery cycle time in days

Cycle Time

7430

Time to receive and prepare an order for selection in hours

Cycle Time

7358

Percentage of supplier orders delivered on time

Process
Efficiency

7359

Percentage of logistics costs associated with the physical transportation, Process


storage, or handling of returned product
Efficiency

7371

Actual position storage utilization

Process
Efficiency

7374

Unit fill rate

Process
Efficiency

7388

Percentage of full-load trailer/container capacity utilized per shipment

Process
Efficiency

7389

Percentage of orders expedited

Process
Efficiency

7390

Expedited costs as a percentage of total logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse Process
logistics" costs
Efficiency

7393

Percentage of sales orders delivered on time

Process
Efficiency

7395

Value of sales order line items not fulfilled due to production capacity or
stockouts as a percentage of revenue

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

All P
Bottom
Performer

Confidential

Quantitative Data - Other Performance IndicatorsNote: Mock data provided


Note: Mock
for purposes
data provided
of illustra
fo
Your
Organization
MetricID
7399

Metric Name

Metric
Category

Metric
Value

All P
Bottom
Performer

Process
Efficiency

7404

Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
logistics network as primary products (as opposed to an independent
returns channel)

7408

Cost of damaged product as a percentage of sales

Process
Efficiency

7414

Perfect condition rate

Process
Efficiency

7415

Accurate documentation rate

Process
Efficiency

7416

Value of returned products as a percentage of sales

Process
Efficiency

7423

Average monthly national forecast error measured by the mean absolute Process
percentage error (MAPE)
Efficiency

7424

Average monthly shipping location forecast error measured by the mean Process
absolute percentage error (MAPE)
Efficiency

7425

Average monthly product family forecast error measured by the mean


absolute percentage error (MAPE)

Process
Efficiency

7426

Total inventory turns

Process
Efficiency

7427

Finished goods inventory turns

Process
Efficiency

7428

Raw material inventory turns

Process
Efficiency

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators


Note: Mock data provided for purposes
Note: Mock
of illustration.
data provided fo
Your
Organization
MetricID

Metric Name

Metric
Category

7350

Total cost to perform the process "plan and manage inbound material
flow" per process FTE

Cost
Effectiveness

7352

Personnel cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7353

Systems cost to perform the process "plan and manage inbound material Cost
flow" per $100,000 revenue
Effectiveness

7354

Overhead cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7355

Other cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7356

Outsourced cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7361

Cost
Total cost to perform the process "operate warehousing" per process FTE Effectiveness

7362

Total cost to perform the process "operate warehousing" per sales order

7364

Personnel cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7365

Systems cost to perform the process "operate warehousing" per


$100,000 revenue

7366

Overhead cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7367

Other cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7368

Outsourced cost to perform the process "operate warehousing" per


$1,000 revenue

Cost
Effectiveness

Metric
Value

All Participants
Median

Cost
Effectiveness

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators


Note: Mock data provided for purposes
Note: Mock
of illustration.
data provided fo
Your
Organization
MetricID

Metric Name

Metric
Category

7378

Total cost to perform the process "operate outbound transportation" per


process FTE

Cost
Effectiveness

7379

Total cost to perform the process "operate outbound transportation" per


sales order

Cost
Effectiveness

7381

Personnel cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7382

Systems cost to perform the process "operate outbound transportation"


per $100,000 revenue

7383

Overhead cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7384

Other cost to perform the process "operate outbound transportation" per Cost
$1,000 revenue
Effectiveness

7385

Outsourced cost to perform the process "operate outbound


transportation" per $1,000 revenue

Cost
Effectiveness

7386

Freight cost to perform the process "operate outbound transportation"


per $1,000 revenue

Cost
Effectiveness

7396

Cost of goods sold as a percentage of revenue

Cost
Effectiveness

7397

Total cost to perform the process "operate warehousing" as a percentage Cost


of cost of goods sold
Effectiveness

7398

Total cost to perform the process "operate outbound transportation" as a Cost


percentage of cost of goods sold
Effectiveness

7407

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" as a Cost
percentage of cost of goods sold
Effectiveness

Metric
Value

All Participants
Median

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators


Note: Mock data provided for purposes
Note: Mock
of illustration.
data provided fo
Your
Organization
MetricID

Metric Name

Metric
Category

7412

Inventory value per $1,000 total revenue

Cost
Effectiveness

7410

Customer shipment to delivery cycle time in days

Cycle Time

7430

Time to receive and prepare an order for selection in hours

Cycle Time

7358

Percentage of supplier orders delivered on time

Process
Efficiency

7359

Percentage of logistics costs associated with the physical transportation, Process


storage, or handling of returned product
Efficiency

7371

Actual position storage utilization

Process
Efficiency

7374

Unit fill rate

Process
Efficiency

7388

Percentage of full-load trailer/container capacity utilized per shipment

Process
Efficiency

7389

Percentage of orders expedited

Process
Efficiency

7390

Expedited costs as a percentage of total logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse Process
logistics" costs
Efficiency

7393

Percentage of sales orders delivered on time

Process
Efficiency

7395

Value of sales order line items not fulfilled due to production capacity or
stockouts as a percentage of revenue

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

All Participants
Median

Confidential

Quantitative Data - Other Performance Indicators


Note: Mock data provided for purposes
Note: Mock
of illustration.
data provided fo
Your
Organization
MetricID
7399

Metric Name

Metric
Category

Metric
Value

All Participants
Median

Process
Efficiency

7404

Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
logistics network as primary products (as opposed to an independent
returns channel)

7408

Cost of damaged product as a percentage of sales

Process
Efficiency

7414

Perfect condition rate

Process
Efficiency

7415

Accurate documentation rate

Process
Efficiency

7416

Value of returned products as a percentage of sales

Process
Efficiency

7423

Average monthly national forecast error measured by the mean absolute Process
percentage error (MAPE)
Efficiency

7424

Average monthly shipping location forecast error measured by the mean Process
absolute percentage error (MAPE)
Efficiency

7425

Average monthly product family forecast error measured by the mean


absolute percentage error (MAPE)

Process
Efficiency

7426

Total inventory turns

Process
Efficiency

7427

Finished goods inventory turns

Process
Efficiency

7428

Raw material inventory turns

Process
Efficiency

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
All Participants
Organization
MetricID

Metric Name

Metric
Category

7350

Total cost to perform the process "plan and manage inbound material
flow" per process FTE

Cost
Effectiveness

7352

Personnel cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7353

Systems cost to perform the process "plan and manage inbound material Cost
flow" per $100,000 revenue
Effectiveness

7354

Overhead cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7355

Other cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7356

Outsourced cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7361

Cost
Total cost to perform the process "operate warehousing" per process FTE Effectiveness

7362

Total cost to perform the process "operate warehousing" per sales order

7364

Personnel cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7365

Systems cost to perform the process "operate warehousing" per


$100,000 revenue

7366

Overhead cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7367

Other cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7368

Outsourced cost to perform the process "operate warehousing" per


$1,000 revenue

Cost
Effectiveness

Metric
Value

Top
Performer

Cost
Effectiveness

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
All Participants
Organization
MetricID

Metric Name

Metric
Category

7378

Total cost to perform the process "operate outbound transportation" per


process FTE

Cost
Effectiveness

7379

Total cost to perform the process "operate outbound transportation" per


sales order

Cost
Effectiveness

7381

Personnel cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7382

Systems cost to perform the process "operate outbound transportation"


per $100,000 revenue

7383

Overhead cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7384

Other cost to perform the process "operate outbound transportation" per Cost
$1,000 revenue
Effectiveness

7385

Outsourced cost to perform the process "operate outbound


transportation" per $1,000 revenue

Cost
Effectiveness

7386

Freight cost to perform the process "operate outbound transportation"


per $1,000 revenue

Cost
Effectiveness

7396

Cost of goods sold as a percentage of revenue

Cost
Effectiveness

7397

Total cost to perform the process "operate warehousing" as a percentage Cost


of cost of goods sold
Effectiveness

7398

Total cost to perform the process "operate outbound transportation" as a Cost


percentage of cost of goods sold
Effectiveness

7407

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" as a Cost
percentage of cost of goods sold
Effectiveness

Metric
Value

Top
Performer

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
All Participants
Organization
MetricID

Metric Name

Metric
Category

7412

Inventory value per $1,000 total revenue

Cost
Effectiveness

7410

Customer shipment to delivery cycle time in days

Cycle Time

7430

Time to receive and prepare an order for selection in hours

Cycle Time

7358

Percentage of supplier orders delivered on time

Process
Efficiency

7359

Percentage of logistics costs associated with the physical transportation, Process


storage, or handling of returned product
Efficiency

7371

Actual position storage utilization

Process
Efficiency

7374

Unit fill rate

Process
Efficiency

7388

Percentage of full-load trailer/container capacity utilized per shipment

Process
Efficiency

7389

Percentage of orders expedited

Process
Efficiency

7390

Expedited costs as a percentage of total logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse Process
logistics" costs
Efficiency

7393

Percentage of sales orders delivered on time

Process
Efficiency

7395

Value of sales order line items not fulfilled due to production capacity or
stockouts as a percentage of revenue

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Top
Performer

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
All Participants
Organization
MetricID
7399

Metric Name

Metric
Category

Metric
Value

Top
Performer

Process
Efficiency

7404

Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
logistics network as primary products (as opposed to an independent
returns channel)

7408

Cost of damaged product as a percentage of sales

Process
Efficiency

7414

Perfect condition rate

Process
Efficiency

7415

Accurate documentation rate

Process
Efficiency

7416

Value of returned products as a percentage of sales

Process
Efficiency

7423

Average monthly national forecast error measured by the mean absolute Process
percentage error (MAPE)
Efficiency

7424

Average monthly shipping location forecast error measured by the mean Process
absolute percentage error (MAPE)
Efficiency

7425

Average monthly product family forecast error measured by the mean


absolute percentage error (MAPE)

Process
Efficiency

7426

Total inventory turns

Process
Efficiency

7427

Finished goods inventory turns

Process
Efficiency

7428

Raw material inventory turns

Process
Efficiency

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
All Participants
Organization
MetricID

Metric Name

Metric
Category

7350

Total cost to perform the process "plan and manage inbound material
flow" per process FTE

Cost
Effectiveness

7352

Personnel cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7353

Systems cost to perform the process "plan and manage inbound material Cost
flow" per $100,000 revenue
Effectiveness

7354

Overhead cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7355

Other cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7356

Outsourced cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7361

Cost
Total cost to perform the process "operate warehousing" per process FTE Effectiveness

7362

Total cost to perform the process "operate warehousing" per sales order

7364

Personnel cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7365

Systems cost to perform the process "operate warehousing" per


$100,000 revenue

7366

Overhead cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7367

Other cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7368

Outsourced cost to perform the process "operate warehousing" per


$1,000 revenue

Cost
Effectiveness

Metric
Value

GAP

Cost
Effectiveness

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
All Participants
Organization
MetricID

Metric Name

Metric
Category

7378

Total cost to perform the process "operate outbound transportation" per


process FTE

Cost
Effectiveness

7379

Total cost to perform the process "operate outbound transportation" per


sales order

Cost
Effectiveness

7381

Personnel cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7382

Systems cost to perform the process "operate outbound transportation"


per $100,000 revenue

7383

Overhead cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7384

Other cost to perform the process "operate outbound transportation" per Cost
$1,000 revenue
Effectiveness

7385

Outsourced cost to perform the process "operate outbound


transportation" per $1,000 revenue

Cost
Effectiveness

7386

Freight cost to perform the process "operate outbound transportation"


per $1,000 revenue

Cost
Effectiveness

7396

Cost of goods sold as a percentage of revenue

Cost
Effectiveness

7397

Total cost to perform the process "operate warehousing" as a percentage Cost


of cost of goods sold
Effectiveness

7398

Total cost to perform the process "operate outbound transportation" as a Cost


percentage of cost of goods sold
Effectiveness

7407

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" as a Cost
percentage of cost of goods sold
Effectiveness

Metric
Value

GAP

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
All Participants
Organization
MetricID

Metric Name

Metric
Category

7412

Inventory value per $1,000 total revenue

Cost
Effectiveness

7410

Customer shipment to delivery cycle time in days

Cycle Time

7430

Time to receive and prepare an order for selection in hours

Cycle Time

7358

Percentage of supplier orders delivered on time

Process
Efficiency

7359

Percentage of logistics costs associated with the physical transportation, Process


storage, or handling of returned product
Efficiency

7371

Actual position storage utilization

Process
Efficiency

7374

Unit fill rate

Process
Efficiency

7388

Percentage of full-load trailer/container capacity utilized per shipment

Process
Efficiency

7389

Percentage of orders expedited

Process
Efficiency

7390

Expedited costs as a percentage of total logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse Process
logistics" costs
Efficiency

7393

Percentage of sales orders delivered on time

Process
Efficiency

7395

Value of sales order line items not fulfilled due to production capacity or
stockouts as a percentage of revenue

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

GAP

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
All Participants
Organization
MetricID
7399

Metric Name

Metric
Category

Metric
Value

GAP

Process
Efficiency

7404

Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
logistics network as primary products (as opposed to an independent
returns channel)

7408

Cost of damaged product as a percentage of sales

Process
Efficiency

7414

Perfect condition rate

Process
Efficiency

7415

Accurate documentation rate

Process
Efficiency

7416

Value of returned products as a percentage of sales

Process
Efficiency

7423

Average monthly national forecast error measured by the mean absolute Process
percentage error (MAPE)
Efficiency

7424

Average monthly shipping location forecast error measured by the mean Process
absolute percentage error (MAPE)
Efficiency

7425

Average monthly product family forecast error measured by the mean


absolute percentage error (MAPE)

Process
Efficiency

7426

Total inventory turns

Process
Efficiency

7427

Finished goods inventory turns

Process
Efficiency

7428

Raw material inventory turns

Process
Efficiency

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID

Metric Name

Metric
Category

Metric
Value

Industry Pe

7350

Total cost to perform the process "plan and manage inbound material
flow" per process FTE

Cost
Effectiveness

Electronics

7352

Personnel cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

Electronics

7353

Systems cost to perform the process "plan and manage inbound material Cost
flow" per $100,000 revenue
Effectiveness

Electronics

7354

Overhead cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

Electronics

7355

Other cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

Electronics

7356

Outsourced cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

Electronics

7361

Cost
Total cost to perform the process "operate warehousing" per process FTE Effectiveness

Electronics

7362

Total cost to perform the process "operate warehousing" per sales order

Cost
Effectiveness

Electronics

7364

Personnel cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

Electronics

7365

Systems cost to perform the process "operate warehousing" per


$100,000 revenue

Cost
Effectiveness

Electronics

7366

Overhead cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

Electronics

7367

Other cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

Electronics

7368

Outsourced cost to perform the process "operate warehousing" per


$1,000 revenue

Cost
Effectiveness

Electronics

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID

Metric Name

Metric
Category

Metric
Value

Industry Pe

7378

Total cost to perform the process "operate outbound transportation" per


process FTE

Cost
Effectiveness

Electronics

7379

Total cost to perform the process "operate outbound transportation" per


sales order

Cost
Effectiveness

Electronics

7381

Personnel cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

Electronics

7382

Systems cost to perform the process "operate outbound transportation"


per $100,000 revenue

Cost
Effectiveness

Electronics

7383

Overhead cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

Electronics

7384

Other cost to perform the process "operate outbound transportation" per Cost
$1,000 revenue
Effectiveness

Electronics

7385

Outsourced cost to perform the process "operate outbound


transportation" per $1,000 revenue

Cost
Effectiveness

Electronics

7386

Freight cost to perform the process "operate outbound transportation"


per $1,000 revenue

Cost
Effectiveness

Electronics

7396

Cost of goods sold as a percentage of revenue

Cost
Effectiveness

Electronics

7397

Total cost to perform the process "operate warehousing" as a percentage Cost


of cost of goods sold
Effectiveness

Electronics

7398

Total cost to perform the process "operate outbound transportation" as a Cost


percentage of cost of goods sold
Effectiveness

Electronics

7407

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" as a Cost
percentage of cost of goods sold
Effectiveness

Electronics

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID

Metric Name

Metric
Category

Metric
Value

Industry Pe

7412

Inventory value per $1,000 total revenue

Cost
Effectiveness

Electronics

7410

Customer shipment to delivery cycle time in days

Cycle Time

Electronics

7430

Time to receive and prepare an order for selection in hours

Cycle Time

Electronics

7358

Percentage of supplier orders delivered on time

Process
Efficiency

Electronics

7359

Percentage of logistics costs associated with the physical transportation, Process


storage, or handling of returned product
Efficiency

Electronics

7371

Actual position storage utilization

Process
Efficiency

Electronics

7374

Unit fill rate

Process
Efficiency

Electronics

7388

Percentage of full-load trailer/container capacity utilized per shipment

Process
Efficiency

Electronics

7389

Percentage of orders expedited

Process
Efficiency

Electronics

7390

Expedited costs as a percentage of total logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse Process
logistics" costs
Efficiency

Electronics

7393

Percentage of sales orders delivered on time

Process
Efficiency

Electronics

7395

Value of sales order line items not fulfilled due to production capacity or
stockouts as a percentage of revenue

Process
Efficiency

Electronics

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID
7399

Metric Name

Metric
Category

Metric
Value

Industry Pe

Process
Efficiency

Electronics

Process
Efficiency

Electronics

7404

Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
logistics network as primary products (as opposed to an independent
returns channel)

7408

Cost of damaged product as a percentage of sales

Process
Efficiency

Electronics

7414

Perfect condition rate

Process
Efficiency

Electronics

7415

Accurate documentation rate

Process
Efficiency

Electronics

7416

Value of returned products as a percentage of sales

Process
Efficiency

Electronics

7423

Average monthly national forecast error measured by the mean absolute Process
percentage error (MAPE)
Efficiency

Electronics

7424

Average monthly shipping location forecast error measured by the mean Process
absolute percentage error (MAPE)
Efficiency

Electronics

7425

Average monthly product family forecast error measured by the mean


absolute percentage error (MAPE)

Process
Efficiency

Electronics

7426

Total inventory turns

Process
Efficiency

Electronics

7427

Finished goods inventory turns

Process
Efficiency

Electronics

7428

Raw material inventory turns

Process
Efficiency

Electronics

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID

Metric Name

Metric
Category

7350

Total cost to perform the process "plan and manage inbound material
flow" per process FTE

Cost
Effectiveness

7352

Personnel cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7353

Systems cost to perform the process "plan and manage inbound material Cost
flow" per $100,000 revenue
Effectiveness

7354

Overhead cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7355

Other cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7356

Outsourced cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7361

Cost
Total cost to perform the process "operate warehousing" per process FTE Effectiveness

7362

Total cost to perform the process "operate warehousing" per sales order

7364

Personnel cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7365

Systems cost to perform the process "operate warehousing" per


$100,000 revenue

7366

Overhead cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7367

Other cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7368

Outsourced cost to perform the process "operate warehousing" per


$1,000 revenue

Cost
Effectiveness

Metric
Value

Peer: Indu
N

Cost
Effectiveness

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID

Metric Name

Metric
Category

7378

Total cost to perform the process "operate outbound transportation" per


process FTE

Cost
Effectiveness

7379

Total cost to perform the process "operate outbound transportation" per


sales order

Cost
Effectiveness

7381

Personnel cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7382

Systems cost to perform the process "operate outbound transportation"


per $100,000 revenue

7383

Overhead cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7384

Other cost to perform the process "operate outbound transportation" per Cost
$1,000 revenue
Effectiveness

7385

Outsourced cost to perform the process "operate outbound


transportation" per $1,000 revenue

Cost
Effectiveness

7386

Freight cost to perform the process "operate outbound transportation"


per $1,000 revenue

Cost
Effectiveness

7396

Cost of goods sold as a percentage of revenue

Cost
Effectiveness

7397

Total cost to perform the process "operate warehousing" as a percentage Cost


of cost of goods sold
Effectiveness

7398

Total cost to perform the process "operate outbound transportation" as a Cost


percentage of cost of goods sold
Effectiveness

7407

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" as a Cost
percentage of cost of goods sold
Effectiveness

Metric
Value

Peer: Indu
N

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID

Metric Name

Metric
Category

7412

Inventory value per $1,000 total revenue

Cost
Effectiveness

7410

Customer shipment to delivery cycle time in days

Cycle Time

7430

Time to receive and prepare an order for selection in hours

Cycle Time

7358

Percentage of supplier orders delivered on time

Process
Efficiency

7359

Percentage of logistics costs associated with the physical transportation, Process


storage, or handling of returned product
Efficiency

7371

Actual position storage utilization

Process
Efficiency

7374

Unit fill rate

Process
Efficiency

7388

Percentage of full-load trailer/container capacity utilized per shipment

Process
Efficiency

7389

Percentage of orders expedited

Process
Efficiency

7390

Expedited costs as a percentage of total logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse Process
logistics" costs
Efficiency

7393

Percentage of sales orders delivered on time

Process
Efficiency

7395

Value of sales order line items not fulfilled due to production capacity or
stockouts as a percentage of revenue

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Peer: Indu
N

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID
7399

Metric Name

Metric
Category

Metric
Value

Peer: Indu
N

Process
Efficiency

7404

Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
logistics network as primary products (as opposed to an independent
returns channel)

7408

Cost of damaged product as a percentage of sales

Process
Efficiency

7414

Perfect condition rate

Process
Efficiency

7415

Accurate documentation rate

Process
Efficiency

7416

Value of returned products as a percentage of sales

Process
Efficiency

7423

Average monthly national forecast error measured by the mean absolute Process
percentage error (MAPE)
Efficiency

7424

Average monthly shipping location forecast error measured by the mean Process
absolute percentage error (MAPE)
Efficiency

7425

Average monthly product family forecast error measured by the mean


absolute percentage error (MAPE)

Process
Efficiency

7426

Total inventory turns

Process
Efficiency

7427

Finished goods inventory turns

Process
Efficiency

7428

Raw material inventory turns

Process
Efficiency

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID

Metric Name

Metric
Category

7350

Total cost to perform the process "plan and manage inbound material
flow" per process FTE

Cost
Effectiveness

7352

Personnel cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7353

Systems cost to perform the process "plan and manage inbound material Cost
flow" per $100,000 revenue
Effectiveness

7354

Overhead cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7355

Other cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7356

Outsourced cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7361

Cost
Total cost to perform the process "operate warehousing" per process FTE Effectiveness

7362

Total cost to perform the process "operate warehousing" per sales order

7364

Personnel cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7365

Systems cost to perform the process "operate warehousing" per


$100,000 revenue

7366

Overhead cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7367

Other cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7368

Outsourced cost to perform the process "operate warehousing" per


$1,000 revenue

Cost
Effectiveness

Metric
Value

Peer: Industry
Bottom
Performer

Cost
Effectiveness

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID

Metric Name

Metric
Category

7378

Total cost to perform the process "operate outbound transportation" per


process FTE

Cost
Effectiveness

7379

Total cost to perform the process "operate outbound transportation" per


sales order

Cost
Effectiveness

7381

Personnel cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7382

Systems cost to perform the process "operate outbound transportation"


per $100,000 revenue

7383

Overhead cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7384

Other cost to perform the process "operate outbound transportation" per Cost
$1,000 revenue
Effectiveness

7385

Outsourced cost to perform the process "operate outbound


transportation" per $1,000 revenue

Cost
Effectiveness

7386

Freight cost to perform the process "operate outbound transportation"


per $1,000 revenue

Cost
Effectiveness

7396

Cost of goods sold as a percentage of revenue

Cost
Effectiveness

7397

Total cost to perform the process "operate warehousing" as a percentage Cost


of cost of goods sold
Effectiveness

7398

Total cost to perform the process "operate outbound transportation" as a Cost


percentage of cost of goods sold
Effectiveness

7407

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" as a Cost
percentage of cost of goods sold
Effectiveness

Metric
Value

Peer: Industry
Bottom
Performer

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID

Metric Name

Metric
Category

7412

Inventory value per $1,000 total revenue

Cost
Effectiveness

7410

Customer shipment to delivery cycle time in days

Cycle Time

7430

Time to receive and prepare an order for selection in hours

Cycle Time

7358

Percentage of supplier orders delivered on time

Process
Efficiency

7359

Percentage of logistics costs associated with the physical transportation, Process


storage, or handling of returned product
Efficiency

7371

Actual position storage utilization

Process
Efficiency

7374

Unit fill rate

Process
Efficiency

7388

Percentage of full-load trailer/container capacity utilized per shipment

Process
Efficiency

7389

Percentage of orders expedited

Process
Efficiency

7390

Expedited costs as a percentage of total logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse Process
logistics" costs
Efficiency

7393

Percentage of sales orders delivered on time

Process
Efficiency

7395

Value of sales order line items not fulfilled due to production capacity or
stockouts as a percentage of revenue

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Peer: Industry
Bottom
Performer

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID
7399

Metric Name

Metric
Category

Metric
Value

Peer: Industry
Bottom
Performer

Process
Efficiency

7404

Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
logistics network as primary products (as opposed to an independent
returns channel)

7408

Cost of damaged product as a percentage of sales

Process
Efficiency

7414

Perfect condition rate

Process
Efficiency

7415

Accurate documentation rate

Process
Efficiency

7416

Value of returned products as a percentage of sales

Process
Efficiency

7423

Average monthly national forecast error measured by the mean absolute Process
percentage error (MAPE)
Efficiency

7424

Average monthly shipping location forecast error measured by the mean Process
absolute percentage error (MAPE)
Efficiency

7425

Average monthly product family forecast error measured by the mean


absolute percentage error (MAPE)

Process
Efficiency

7426

Total inventory turns

Process
Efficiency

7427

Finished goods inventory turns

Process
Efficiency

7428

Raw material inventory turns

Process
Efficiency

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Peer: Industry
Organization
MetricID

Metric Name

Metric
Category

7350

Total cost to perform the process "plan and manage inbound material
flow" per process FTE

Cost
Effectiveness

7352

Personnel cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7353

Systems cost to perform the process "plan and manage inbound material Cost
flow" per $100,000 revenue
Effectiveness

7354

Overhead cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7355

Other cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7356

Outsourced cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7361

Cost
Total cost to perform the process "operate warehousing" per process FTE Effectiveness

7362

Total cost to perform the process "operate warehousing" per sales order

7364

Personnel cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7365

Systems cost to perform the process "operate warehousing" per


$100,000 revenue

7366

Overhead cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7367

Other cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7368

Outsourced cost to perform the process "operate warehousing" per


$1,000 revenue

Cost
Effectiveness

Metric
Value

Median

Cost
Effectiveness

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Peer: Industry
Organization
MetricID

Metric Name

Metric
Category

7378

Total cost to perform the process "operate outbound transportation" per


process FTE

Cost
Effectiveness

7379

Total cost to perform the process "operate outbound transportation" per


sales order

Cost
Effectiveness

7381

Personnel cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7382

Systems cost to perform the process "operate outbound transportation"


per $100,000 revenue

7383

Overhead cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7384

Other cost to perform the process "operate outbound transportation" per Cost
$1,000 revenue
Effectiveness

7385

Outsourced cost to perform the process "operate outbound


transportation" per $1,000 revenue

Cost
Effectiveness

7386

Freight cost to perform the process "operate outbound transportation"


per $1,000 revenue

Cost
Effectiveness

7396

Cost of goods sold as a percentage of revenue

Cost
Effectiveness

7397

Total cost to perform the process "operate warehousing" as a percentage Cost


of cost of goods sold
Effectiveness

7398

Total cost to perform the process "operate outbound transportation" as a Cost


percentage of cost of goods sold
Effectiveness

7407

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" as a Cost
percentage of cost of goods sold
Effectiveness

Metric
Value

Median

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Peer: Industry
Organization
MetricID

Metric Name

Metric
Category

7412

Inventory value per $1,000 total revenue

Cost
Effectiveness

7410

Customer shipment to delivery cycle time in days

Cycle Time

7430

Time to receive and prepare an order for selection in hours

Cycle Time

7358

Percentage of supplier orders delivered on time

Process
Efficiency

7359

Percentage of logistics costs associated with the physical transportation, Process


storage, or handling of returned product
Efficiency

7371

Actual position storage utilization

Process
Efficiency

7374

Unit fill rate

Process
Efficiency

7388

Percentage of full-load trailer/container capacity utilized per shipment

Process
Efficiency

7389

Percentage of orders expedited

Process
Efficiency

7390

Expedited costs as a percentage of total logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse Process
logistics" costs
Efficiency

7393

Percentage of sales orders delivered on time

Process
Efficiency

7395

Value of sales order line items not fulfilled due to production capacity or
stockouts as a percentage of revenue

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Median

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Peer: Industry
Organization
MetricID
7399

Metric Name

Metric
Category

Metric
Value

Median

Process
Efficiency

7404

Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
logistics network as primary products (as opposed to an independent
returns channel)

7408

Cost of damaged product as a percentage of sales

Process
Efficiency

7414

Perfect condition rate

Process
Efficiency

7415

Accurate documentation rate

Process
Efficiency

7416

Value of returned products as a percentage of sales

Process
Efficiency

7423

Average monthly national forecast error measured by the mean absolute Process
percentage error (MAPE)
Efficiency

7424

Average monthly shipping location forecast error measured by the mean Process
absolute percentage error (MAPE)
Efficiency

7425

Average monthly product family forecast error measured by the mean


absolute percentage error (MAPE)

Process
Efficiency

7426

Total inventory turns

Process
Efficiency

7427

Finished goods inventory turns

Process
Efficiency

7428

Raw material inventory turns

Process
Efficiency

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Peer: Industry
Organization
MetricID

Metric Name

Metric
Category

7350

Total cost to perform the process "plan and manage inbound material
flow" per process FTE

Cost
Effectiveness

7352

Personnel cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7353

Systems cost to perform the process "plan and manage inbound material Cost
flow" per $100,000 revenue
Effectiveness

7354

Overhead cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7355

Other cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7356

Outsourced cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7361

Cost
Total cost to perform the process "operate warehousing" per process FTE Effectiveness

7362

Total cost to perform the process "operate warehousing" per sales order

7364

Personnel cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7365

Systems cost to perform the process "operate warehousing" per


$100,000 revenue

7366

Overhead cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7367

Other cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7368

Outsourced cost to perform the process "operate warehousing" per


$1,000 revenue

Cost
Effectiveness

Metric
Value

Top
Performer

Cost
Effectiveness

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Peer: Industry
Organization
MetricID

Metric Name

Metric
Category

7378

Total cost to perform the process "operate outbound transportation" per


process FTE

Cost
Effectiveness

7379

Total cost to perform the process "operate outbound transportation" per


sales order

Cost
Effectiveness

7381

Personnel cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7382

Systems cost to perform the process "operate outbound transportation"


per $100,000 revenue

7383

Overhead cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7384

Other cost to perform the process "operate outbound transportation" per Cost
$1,000 revenue
Effectiveness

7385

Outsourced cost to perform the process "operate outbound


transportation" per $1,000 revenue

Cost
Effectiveness

7386

Freight cost to perform the process "operate outbound transportation"


per $1,000 revenue

Cost
Effectiveness

7396

Cost of goods sold as a percentage of revenue

Cost
Effectiveness

7397

Total cost to perform the process "operate warehousing" as a percentage Cost


of cost of goods sold
Effectiveness

7398

Total cost to perform the process "operate outbound transportation" as a Cost


percentage of cost of goods sold
Effectiveness

7407

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" as a Cost
percentage of cost of goods sold
Effectiveness

Metric
Value

Top
Performer

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Peer: Industry
Organization
MetricID

Metric Name

Metric
Category

7412

Inventory value per $1,000 total revenue

Cost
Effectiveness

7410

Customer shipment to delivery cycle time in days

Cycle Time

7430

Time to receive and prepare an order for selection in hours

Cycle Time

7358

Percentage of supplier orders delivered on time

Process
Efficiency

7359

Percentage of logistics costs associated with the physical transportation, Process


storage, or handling of returned product
Efficiency

7371

Actual position storage utilization

Process
Efficiency

7374

Unit fill rate

Process
Efficiency

7388

Percentage of full-load trailer/container capacity utilized per shipment

Process
Efficiency

7389

Percentage of orders expedited

Process
Efficiency

7390

Expedited costs as a percentage of total logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse Process
logistics" costs
Efficiency

7393

Percentage of sales orders delivered on time

Process
Efficiency

7395

Value of sales order line items not fulfilled due to production capacity or
stockouts as a percentage of revenue

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Top
Performer

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Peer: Industry
Organization
MetricID
7399

Metric Name

Metric
Category

Metric
Value

Top
Performer

Process
Efficiency

7404

Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
logistics network as primary products (as opposed to an independent
returns channel)

7408

Cost of damaged product as a percentage of sales

Process
Efficiency

7414

Perfect condition rate

Process
Efficiency

7415

Accurate documentation rate

Process
Efficiency

7416

Value of returned products as a percentage of sales

Process
Efficiency

7423

Average monthly national forecast error measured by the mean absolute Process
percentage error (MAPE)
Efficiency

7424

Average monthly shipping location forecast error measured by the mean Process
absolute percentage error (MAPE)
Efficiency

7425

Average monthly product family forecast error measured by the mean


absolute percentage error (MAPE)

Process
Efficiency

7426

Total inventory turns

Process
Efficiency

7427

Finished goods inventory turns

Process
Efficiency

7428

Raw material inventory turns

Process
Efficiency

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Peer: Industry
MetricID

Metric Name

Your
Organization

Metric
Category

7350

Total cost to perform the process "plan and manage inbound material
flow" per process FTE

Cost
Effectiveness

7352

Personnel cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7353

Systems cost to perform the process "plan and manage inbound material Cost
flow" per $100,000 revenue
Effectiveness

7354

Overhead cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7355

Other cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7356

Outsourced cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7361

Cost
Total cost to perform the process "operate warehousing" per process FTE Effectiveness

7362

Total cost to perform the process "operate warehousing" per sales order

7364

Personnel cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7365

Systems cost to perform the process "operate warehousing" per


$100,000 revenue

7366

Overhead cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7367

Other cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7368

Outsourced cost to perform the process "operate warehousing" per


$1,000 revenue

Cost
Effectiveness

Metric
Value

GAP

Cost
Effectiveness

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Peer: Industry
MetricID

Metric Name

Your
Organization

Metric
Category

7378

Total cost to perform the process "operate outbound transportation" per


process FTE

Cost
Effectiveness

7379

Total cost to perform the process "operate outbound transportation" per


sales order

Cost
Effectiveness

7381

Personnel cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7382

Systems cost to perform the process "operate outbound transportation"


per $100,000 revenue

7383

Overhead cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7384

Other cost to perform the process "operate outbound transportation" per Cost
$1,000 revenue
Effectiveness

7385

Outsourced cost to perform the process "operate outbound


transportation" per $1,000 revenue

Cost
Effectiveness

7386

Freight cost to perform the process "operate outbound transportation"


per $1,000 revenue

Cost
Effectiveness

7396

Cost of goods sold as a percentage of revenue

Cost
Effectiveness

7397

Total cost to perform the process "operate warehousing" as a percentage Cost


of cost of goods sold
Effectiveness

7398

Total cost to perform the process "operate outbound transportation" as a Cost


percentage of cost of goods sold
Effectiveness

7407

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" as a Cost
percentage of cost of goods sold
Effectiveness

Metric
Value

GAP

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Peer: Industry
MetricID

Metric Name

Your
Organization

Metric
Category

7412

Inventory value per $1,000 total revenue

Cost
Effectiveness

7410

Customer shipment to delivery cycle time in days

Cycle Time

7430

Time to receive and prepare an order for selection in hours

Cycle Time

7358

Percentage of supplier orders delivered on time

Process
Efficiency

7359

Percentage of logistics costs associated with the physical transportation, Process


storage, or handling of returned product
Efficiency

7371

Actual position storage utilization

Process
Efficiency

7374

Unit fill rate

Process
Efficiency

7388

Percentage of full-load trailer/container capacity utilized per shipment

Process
Efficiency

7389

Percentage of orders expedited

Process
Efficiency

7390

Expedited costs as a percentage of total logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse Process
logistics" costs
Efficiency

7393

Percentage of sales orders delivered on time

Process
Efficiency

7395

Value of sales order line items not fulfilled due to production capacity or
stockouts as a percentage of revenue

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

GAP

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Peer: Industry
MetricID
7399

Metric Name

Your
Organization

Metric
Category

Metric
Value

GAP

Process
Efficiency

7404

Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
logistics network as primary products (as opposed to an independent
returns channel)

7408

Cost of damaged product as a percentage of sales

Process
Efficiency

7414

Perfect condition rate

Process
Efficiency

7415

Accurate documentation rate

Process
Efficiency

7416

Value of returned products as a percentage of sales

Process
Efficiency

7423

Average monthly national forecast error measured by the mean absolute Process
percentage error (MAPE)
Efficiency

7424

Average monthly shipping location forecast error measured by the mean Process
absolute percentage error (MAPE)
Efficiency

7425

Average monthly product family forecast error measured by the mean


absolute percentage error (MAPE)

Process
Efficiency

7426

Total inventory turns

Process
Efficiency

7427

Finished goods inventory turns

Process
Efficiency

7428

Raw material inventory turns

Process
Efficiency

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization

Peer: Industry
MetricID

Metric Name

Metric
Category

Metric
Value

Revenue Range

7350

Total cost to perform the process "plan and manage inbound material
flow" per process FTE

Cost
Effectiveness

Between $500 Mill


and $1 Billion

7352

Personnel cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

Between $500 Mill


and $1 Billion

7353

Systems cost to perform the process "plan and manage inbound material Cost
flow" per $100,000 revenue
Effectiveness

Between $500 Mill


and $1 Billion

7354

Overhead cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

Between $500 Mill


and $1 Billion

7355

Other cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

Between $500 Mill


and $1 Billion

7356

Outsourced cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

Between $500 Mill


and $1 Billion

7361

Cost
Total cost to perform the process "operate warehousing" per process FTE Effectiveness

Between $500 Mill


and $1 Billion

7362

Total cost to perform the process "operate warehousing" per sales order

Cost
Effectiveness

Between $500 Mill


and $1 Billion

7364

Personnel cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

Between $500 Mill


and $1 Billion

7365

Systems cost to perform the process "operate warehousing" per


$100,000 revenue

Cost
Effectiveness

Between $500 Mill


and $1 Billion

7366

Overhead cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

Between $500 Mill


and $1 Billion

7367

Other cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

Between $500 Mill


and $1 Billion

7368

Outsourced cost to perform the process "operate warehousing" per


$1,000 revenue

Cost
Effectiveness

Between $500 Mill


and $1 Billion

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization

Peer: Industry
MetricID

Metric Name

Metric
Category

Metric
Value

Revenue Range

7378

Total cost to perform the process "operate outbound transportation" per


process FTE

Cost
Effectiveness

Between $500 Mill


and $1 Billion

7379

Total cost to perform the process "operate outbound transportation" per


sales order

Cost
Effectiveness

Between $500 Mill


and $1 Billion

7381

Personnel cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

Between $500 Mill


and $1 Billion

7382

Systems cost to perform the process "operate outbound transportation"


per $100,000 revenue

Cost
Effectiveness

Between $500 Mill


and $1 Billion

7383

Overhead cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

Between $500 Mill


and $1 Billion

7384

Other cost to perform the process "operate outbound transportation" per Cost
$1,000 revenue
Effectiveness

Between $500 Mill


and $1 Billion

7385

Outsourced cost to perform the process "operate outbound


transportation" per $1,000 revenue

Cost
Effectiveness

Between $500 Mill


and $1 Billion

7386

Freight cost to perform the process "operate outbound transportation"


per $1,000 revenue

Cost
Effectiveness

Between $500 Mill


and $1 Billion

7396

Cost of goods sold as a percentage of revenue

Cost
Effectiveness

Between $500 Mill


and $1 Billion

7397

Total cost to perform the process "operate warehousing" as a percentage Cost


of cost of goods sold
Effectiveness

Between $500 Mill


and $1 Billion

7398

Total cost to perform the process "operate outbound transportation" as a Cost


percentage of cost of goods sold
Effectiveness

Between $500 Mill


and $1 Billion

7407

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" as a Cost
percentage of cost of goods sold
Effectiveness

Between $500 Mill


and $1 Billion

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization

Peer: Industry
MetricID

Metric Name

Metric
Category

Metric
Value

Revenue Range

7412

Inventory value per $1,000 total revenue

Cost
Effectiveness

Between $500 Mill


and $1 Billion

7410

Customer shipment to delivery cycle time in days

Cycle Time

Between $500 Mill


and $1 Billion

7430

Time to receive and prepare an order for selection in hours

Cycle Time

Between $500 Mill


and $1 Billion

7358

Percentage of supplier orders delivered on time

Process
Efficiency

Between $500 Mill


and $1 Billion

7359

Percentage of logistics costs associated with the physical transportation, Process


storage, or handling of returned product
Efficiency

Between $500 Mill


and $1 Billion

7371

Actual position storage utilization

Process
Efficiency

Between $500 Mill


and $1 Billion

7374

Unit fill rate

Process
Efficiency

Between $500 Mill


and $1 Billion

7388

Percentage of full-load trailer/container capacity utilized per shipment

Process
Efficiency

Between $500 Mill


and $1 Billion

7389

Percentage of orders expedited

Process
Efficiency

Between $500 Mill


and $1 Billion

7390

Expedited costs as a percentage of total logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse Process
logistics" costs
Efficiency

Between $500 Mill


and $1 Billion

7393

Percentage of sales orders delivered on time

Process
Efficiency

Between $500 Mill


and $1 Billion

7395

Value of sales order line items not fulfilled due to production capacity or
stockouts as a percentage of revenue

Process
Efficiency

Between $500 Mill


and $1 Billion

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization

Peer: Industry
MetricID
7399

Metric Name

Metric
Category

Metric
Value

Revenue Range

Process
Efficiency

Between $500 Mill


and $1 Billion

Process
Efficiency

Between $500 Mill


and $1 Billion

7404

Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
logistics network as primary products (as opposed to an independent
returns channel)

7408

Cost of damaged product as a percentage of sales

Process
Efficiency

Between $500 Mill


and $1 Billion

7414

Perfect condition rate

Process
Efficiency

Between $500 Mill


and $1 Billion

7415

Accurate documentation rate

Process
Efficiency

Between $500 Mill


and $1 Billion

7416

Value of returned products as a percentage of sales

Process
Efficiency

Between $500 Mill


and $1 Billion

7423

Average monthly national forecast error measured by the mean absolute Process
percentage error (MAPE)
Efficiency

Between $500 Mill


and $1 Billion

7424

Average monthly shipping location forecast error measured by the mean Process
absolute percentage error (MAPE)
Efficiency

Between $500 Mill


and $1 Billion

7425

Average monthly product family forecast error measured by the mean


absolute percentage error (MAPE)

Process
Efficiency

Between $500 Mill


and $1 Billion

7426

Total inventory turns

Process
Efficiency

Between $500 Mill


and $1 Billion

7427

Finished goods inventory turns

Process
Efficiency

Between $500 Mill


and $1 Billion

7428

Raw material inventory turns

Process
Efficiency

Between $500 Mill


and $1 Billion

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID

Metric Name

Metric
Category

7350

Total cost to perform the process "plan and manage inbound material
flow" per process FTE

Cost
Effectiveness

7352

Personnel cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7353

Systems cost to perform the process "plan and manage inbound material Cost
flow" per $100,000 revenue
Effectiveness

7354

Overhead cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7355

Other cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7356

Outsourced cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7361

Cost
Total cost to perform the process "operate warehousing" per process FTE Effectiveness

7362

Total cost to perform the process "operate warehousing" per sales order

7364

Personnel cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7365

Systems cost to perform the process "operate warehousing" per


$100,000 revenue

7366

Overhead cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7367

Other cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7368

Outsourced cost to perform the process "operate warehousing" per


$1,000 revenue

Cost
Effectiveness

Metric
Value

Peer: Reven
N

Cost
Effectiveness

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID

Metric Name

Metric
Category

7378

Total cost to perform the process "operate outbound transportation" per


process FTE

Cost
Effectiveness

7379

Total cost to perform the process "operate outbound transportation" per


sales order

Cost
Effectiveness

7381

Personnel cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7382

Systems cost to perform the process "operate outbound transportation"


per $100,000 revenue

7383

Overhead cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7384

Other cost to perform the process "operate outbound transportation" per Cost
$1,000 revenue
Effectiveness

7385

Outsourced cost to perform the process "operate outbound


transportation" per $1,000 revenue

Cost
Effectiveness

7386

Freight cost to perform the process "operate outbound transportation"


per $1,000 revenue

Cost
Effectiveness

7396

Cost of goods sold as a percentage of revenue

Cost
Effectiveness

7397

Total cost to perform the process "operate warehousing" as a percentage Cost


of cost of goods sold
Effectiveness

7398

Total cost to perform the process "operate outbound transportation" as a Cost


percentage of cost of goods sold
Effectiveness

7407

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" as a Cost
percentage of cost of goods sold
Effectiveness

Metric
Value

Peer: Reven
N

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID

Metric Name

Metric
Category

7412

Inventory value per $1,000 total revenue

Cost
Effectiveness

7410

Customer shipment to delivery cycle time in days

Cycle Time

7430

Time to receive and prepare an order for selection in hours

Cycle Time

7358

Percentage of supplier orders delivered on time

Process
Efficiency

7359

Percentage of logistics costs associated with the physical transportation, Process


storage, or handling of returned product
Efficiency

7371

Actual position storage utilization

Process
Efficiency

7374

Unit fill rate

Process
Efficiency

7388

Percentage of full-load trailer/container capacity utilized per shipment

Process
Efficiency

7389

Percentage of orders expedited

Process
Efficiency

7390

Expedited costs as a percentage of total logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse Process
logistics" costs
Efficiency

7393

Percentage of sales orders delivered on time

Process
Efficiency

7395

Value of sales order line items not fulfilled due to production capacity or
stockouts as a percentage of revenue

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Peer: Reven
N

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID
7399

Metric Name

Metric
Category

Metric
Value

Peer: Reven
N

Process
Efficiency

7404

Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
logistics network as primary products (as opposed to an independent
returns channel)

7408

Cost of damaged product as a percentage of sales

Process
Efficiency

7414

Perfect condition rate

Process
Efficiency

7415

Accurate documentation rate

Process
Efficiency

7416

Value of returned products as a percentage of sales

Process
Efficiency

7423

Average monthly national forecast error measured by the mean absolute Process
percentage error (MAPE)
Efficiency

7424

Average monthly shipping location forecast error measured by the mean Process
absolute percentage error (MAPE)
Efficiency

7425

Average monthly product family forecast error measured by the mean


absolute percentage error (MAPE)

Process
Efficiency

7426

Total inventory turns

Process
Efficiency

7427

Finished goods inventory turns

Process
Efficiency

7428

Raw material inventory turns

Process
Efficiency

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization Peer: Revenue Range
MetricID

Metric Name

Metric
Category

7350

Total cost to perform the process "plan and manage inbound material
flow" per process FTE

Cost
Effectiveness

7352

Personnel cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7353

Systems cost to perform the process "plan and manage inbound material Cost
flow" per $100,000 revenue
Effectiveness

7354

Overhead cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7355

Other cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7356

Outsourced cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7361

Cost
Total cost to perform the process "operate warehousing" per process FTE Effectiveness

7362

Total cost to perform the process "operate warehousing" per sales order

7364

Personnel cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7365

Systems cost to perform the process "operate warehousing" per


$100,000 revenue

7366

Overhead cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7367

Other cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7368

Outsourced cost to perform the process "operate warehousing" per


$1,000 revenue

Cost
Effectiveness

Metric
Value

Bottom
Performer

Cost
Effectiveness

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization Peer: Revenue Range
MetricID

Metric Name

Metric
Category

7378

Total cost to perform the process "operate outbound transportation" per


process FTE

Cost
Effectiveness

7379

Total cost to perform the process "operate outbound transportation" per


sales order

Cost
Effectiveness

7381

Personnel cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7382

Systems cost to perform the process "operate outbound transportation"


per $100,000 revenue

7383

Overhead cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7384

Other cost to perform the process "operate outbound transportation" per Cost
$1,000 revenue
Effectiveness

7385

Outsourced cost to perform the process "operate outbound


transportation" per $1,000 revenue

Cost
Effectiveness

7386

Freight cost to perform the process "operate outbound transportation"


per $1,000 revenue

Cost
Effectiveness

7396

Cost of goods sold as a percentage of revenue

Cost
Effectiveness

7397

Total cost to perform the process "operate warehousing" as a percentage Cost


of cost of goods sold
Effectiveness

7398

Total cost to perform the process "operate outbound transportation" as a Cost


percentage of cost of goods sold
Effectiveness

7407

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" as a Cost
percentage of cost of goods sold
Effectiveness

Metric
Value

Bottom
Performer

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization Peer: Revenue Range
MetricID

Metric Name

Metric
Category

7412

Inventory value per $1,000 total revenue

Cost
Effectiveness

7410

Customer shipment to delivery cycle time in days

Cycle Time

7430

Time to receive and prepare an order for selection in hours

Cycle Time

7358

Percentage of supplier orders delivered on time

Process
Efficiency

7359

Percentage of logistics costs associated with the physical transportation, Process


storage, or handling of returned product
Efficiency

7371

Actual position storage utilization

Process
Efficiency

7374

Unit fill rate

Process
Efficiency

7388

Percentage of full-load trailer/container capacity utilized per shipment

Process
Efficiency

7389

Percentage of orders expedited

Process
Efficiency

7390

Expedited costs as a percentage of total logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse Process
logistics" costs
Efficiency

7393

Percentage of sales orders delivered on time

Process
Efficiency

7395

Value of sales order line items not fulfilled due to production capacity or
stockouts as a percentage of revenue

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Bottom
Performer

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization Peer: Revenue Range
MetricID
7399

Metric Name

Metric
Category

Metric
Value

Bottom
Performer

Process
Efficiency

7404

Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
logistics network as primary products (as opposed to an independent
returns channel)

7408

Cost of damaged product as a percentage of sales

Process
Efficiency

7414

Perfect condition rate

Process
Efficiency

7415

Accurate documentation rate

Process
Efficiency

7416

Value of returned products as a percentage of sales

Process
Efficiency

7423

Average monthly national forecast error measured by the mean absolute Process
percentage error (MAPE)
Efficiency

7424

Average monthly shipping location forecast error measured by the mean Process
absolute percentage error (MAPE)
Efficiency

7425

Average monthly product family forecast error measured by the mean


absolute percentage error (MAPE)

Process
Efficiency

7426

Total inventory turns

Process
Efficiency

7427

Finished goods inventory turns

Process
Efficiency

7428

Raw material inventory turns

Process
Efficiency

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Peer:
Revenue Range
Organization
MetricID

Metric Name

Metric
Category

7350

Total cost to perform the process "plan and manage inbound material
flow" per process FTE

Cost
Effectiveness

7352

Personnel cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7353

Systems cost to perform the process "plan and manage inbound material Cost
flow" per $100,000 revenue
Effectiveness

7354

Overhead cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7355

Other cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7356

Outsourced cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7361

Cost
Total cost to perform the process "operate warehousing" per process FTE Effectiveness

7362

Total cost to perform the process "operate warehousing" per sales order

7364

Personnel cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7365

Systems cost to perform the process "operate warehousing" per


$100,000 revenue

7366

Overhead cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7367

Other cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7368

Outsourced cost to perform the process "operate warehousing" per


$1,000 revenue

Cost
Effectiveness

Metric
Value

Median

Cost
Effectiveness

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Peer:
Revenue Range
Organization
MetricID

Metric Name

Metric
Category

7378

Total cost to perform the process "operate outbound transportation" per


process FTE

Cost
Effectiveness

7379

Total cost to perform the process "operate outbound transportation" per


sales order

Cost
Effectiveness

7381

Personnel cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7382

Systems cost to perform the process "operate outbound transportation"


per $100,000 revenue

7383

Overhead cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7384

Other cost to perform the process "operate outbound transportation" per Cost
$1,000 revenue
Effectiveness

7385

Outsourced cost to perform the process "operate outbound


transportation" per $1,000 revenue

Cost
Effectiveness

7386

Freight cost to perform the process "operate outbound transportation"


per $1,000 revenue

Cost
Effectiveness

7396

Cost of goods sold as a percentage of revenue

Cost
Effectiveness

7397

Total cost to perform the process "operate warehousing" as a percentage Cost


of cost of goods sold
Effectiveness

7398

Total cost to perform the process "operate outbound transportation" as a Cost


percentage of cost of goods sold
Effectiveness

7407

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" as a Cost
percentage of cost of goods sold
Effectiveness

Metric
Value

Median

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Peer:
Revenue Range
Organization
MetricID

Metric Name

Metric
Category

7412

Inventory value per $1,000 total revenue

Cost
Effectiveness

7410

Customer shipment to delivery cycle time in days

Cycle Time

7430

Time to receive and prepare an order for selection in hours

Cycle Time

7358

Percentage of supplier orders delivered on time

Process
Efficiency

7359

Percentage of logistics costs associated with the physical transportation, Process


storage, or handling of returned product
Efficiency

7371

Actual position storage utilization

Process
Efficiency

7374

Unit fill rate

Process
Efficiency

7388

Percentage of full-load trailer/container capacity utilized per shipment

Process
Efficiency

7389

Percentage of orders expedited

Process
Efficiency

7390

Expedited costs as a percentage of total logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse Process
logistics" costs
Efficiency

7393

Percentage of sales orders delivered on time

Process
Efficiency

7395

Value of sales order line items not fulfilled due to production capacity or
stockouts as a percentage of revenue

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Median

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Peer:
Revenue Range
Organization
MetricID
7399

Metric Name

Metric
Category

Metric
Value

Median

Process
Efficiency

7404

Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
logistics network as primary products (as opposed to an independent
returns channel)

7408

Cost of damaged product as a percentage of sales

Process
Efficiency

7414

Perfect condition rate

Process
Efficiency

7415

Accurate documentation rate

Process
Efficiency

7416

Value of returned products as a percentage of sales

Process
Efficiency

7423

Average monthly national forecast error measured by the mean absolute Process
percentage error (MAPE)
Efficiency

7424

Average monthly shipping location forecast error measured by the mean Process
absolute percentage error (MAPE)
Efficiency

7425

Average monthly product family forecast error measured by the mean


absolute percentage error (MAPE)

Process
Efficiency

7426

Total inventory turns

Process
Efficiency

7427

Finished goods inventory turns

Process
Efficiency

7428

Raw material inventory turns

Process
Efficiency

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Peer: RevenueOrganization
Range
MetricID

Metric Name

Metric
Category

7350

Total cost to perform the process "plan and manage inbound material
flow" per process FTE

Cost
Effectiveness

7352

Personnel cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7353

Systems cost to perform the process "plan and manage inbound material Cost
flow" per $100,000 revenue
Effectiveness

7354

Overhead cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7355

Other cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7356

Outsourced cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7361

Cost
Total cost to perform the process "operate warehousing" per process FTE Effectiveness

7362

Total cost to perform the process "operate warehousing" per sales order

7364

Personnel cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7365

Systems cost to perform the process "operate warehousing" per


$100,000 revenue

7366

Overhead cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7367

Other cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7368

Outsourced cost to perform the process "operate warehousing" per


$1,000 revenue

Cost
Effectiveness

Metric
Value

Top
Performer

Cost
Effectiveness

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Peer: RevenueOrganization
Range
MetricID

Metric Name

Metric
Category

7378

Total cost to perform the process "operate outbound transportation" per


process FTE

Cost
Effectiveness

7379

Total cost to perform the process "operate outbound transportation" per


sales order

Cost
Effectiveness

7381

Personnel cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7382

Systems cost to perform the process "operate outbound transportation"


per $100,000 revenue

7383

Overhead cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7384

Other cost to perform the process "operate outbound transportation" per Cost
$1,000 revenue
Effectiveness

7385

Outsourced cost to perform the process "operate outbound


transportation" per $1,000 revenue

Cost
Effectiveness

7386

Freight cost to perform the process "operate outbound transportation"


per $1,000 revenue

Cost
Effectiveness

7396

Cost of goods sold as a percentage of revenue

Cost
Effectiveness

7397

Total cost to perform the process "operate warehousing" as a percentage Cost


of cost of goods sold
Effectiveness

7398

Total cost to perform the process "operate outbound transportation" as a Cost


percentage of cost of goods sold
Effectiveness

7407

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" as a Cost
percentage of cost of goods sold
Effectiveness

Metric
Value

Top
Performer

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Peer: RevenueOrganization
Range
MetricID

Metric Name

Metric
Category

7412

Inventory value per $1,000 total revenue

Cost
Effectiveness

7410

Customer shipment to delivery cycle time in days

Cycle Time

7430

Time to receive and prepare an order for selection in hours

Cycle Time

7358

Percentage of supplier orders delivered on time

Process
Efficiency

7359

Percentage of logistics costs associated with the physical transportation, Process


storage, or handling of returned product
Efficiency

7371

Actual position storage utilization

Process
Efficiency

7374

Unit fill rate

Process
Efficiency

7388

Percentage of full-load trailer/container capacity utilized per shipment

Process
Efficiency

7389

Percentage of orders expedited

Process
Efficiency

7390

Expedited costs as a percentage of total logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse Process
logistics" costs
Efficiency

7393

Percentage of sales orders delivered on time

Process
Efficiency

7395

Value of sales order line items not fulfilled due to production capacity or
stockouts as a percentage of revenue

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Top
Performer

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Peer: RevenueOrganization
Range
MetricID
7399

Metric Name

Metric
Category

Metric
Value

Top
Performer

Process
Efficiency

7404

Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
logistics network as primary products (as opposed to an independent
returns channel)

7408

Cost of damaged product as a percentage of sales

Process
Efficiency

7414

Perfect condition rate

Process
Efficiency

7415

Accurate documentation rate

Process
Efficiency

7416

Value of returned products as a percentage of sales

Process
Efficiency

7423

Average monthly national forecast error measured by the mean absolute Process
percentage error (MAPE)
Efficiency

7424

Average monthly shipping location forecast error measured by the mean Process
absolute percentage error (MAPE)
Efficiency

7425

Average monthly product family forecast error measured by the mean


absolute percentage error (MAPE)

Process
Efficiency

7426

Total inventory turns

Process
Efficiency

7427

Finished goods inventory turns

Process
Efficiency

7428

Raw material inventory turns

Process
Efficiency

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Peer: Revenue Range


MetricID

Metric Name

Your
Organization

Metric
Category

7350

Total cost to perform the process "plan and manage inbound material
flow" per process FTE

Cost
Effectiveness

7352

Personnel cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7353

Systems cost to perform the process "plan and manage inbound material Cost
flow" per $100,000 revenue
Effectiveness

7354

Overhead cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7355

Other cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7356

Outsourced cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7361

Cost
Total cost to perform the process "operate warehousing" per process FTE Effectiveness

7362

Total cost to perform the process "operate warehousing" per sales order

7364

Personnel cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7365

Systems cost to perform the process "operate warehousing" per


$100,000 revenue

7366

Overhead cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7367

Other cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7368

Outsourced cost to perform the process "operate warehousing" per


$1,000 revenue

Cost
Effectiveness

Metric
Value

GAP

Cost
Effectiveness

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Peer: Revenue Range


MetricID

Metric Name

Your
Organization

Metric
Category

7378

Total cost to perform the process "operate outbound transportation" per


process FTE

Cost
Effectiveness

7379

Total cost to perform the process "operate outbound transportation" per


sales order

Cost
Effectiveness

7381

Personnel cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7382

Systems cost to perform the process "operate outbound transportation"


per $100,000 revenue

7383

Overhead cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7384

Other cost to perform the process "operate outbound transportation" per Cost
$1,000 revenue
Effectiveness

7385

Outsourced cost to perform the process "operate outbound


transportation" per $1,000 revenue

Cost
Effectiveness

7386

Freight cost to perform the process "operate outbound transportation"


per $1,000 revenue

Cost
Effectiveness

7396

Cost of goods sold as a percentage of revenue

Cost
Effectiveness

7397

Total cost to perform the process "operate warehousing" as a percentage Cost


of cost of goods sold
Effectiveness

7398

Total cost to perform the process "operate outbound transportation" as a Cost


percentage of cost of goods sold
Effectiveness

7407

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" as a Cost
percentage of cost of goods sold
Effectiveness

Metric
Value

GAP

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Peer: Revenue Range


MetricID

Metric Name

Your
Organization

Metric
Category

7412

Inventory value per $1,000 total revenue

Cost
Effectiveness

7410

Customer shipment to delivery cycle time in days

Cycle Time

7430

Time to receive and prepare an order for selection in hours

Cycle Time

7358

Percentage of supplier orders delivered on time

Process
Efficiency

7359

Percentage of logistics costs associated with the physical transportation, Process


storage, or handling of returned product
Efficiency

7371

Actual position storage utilization

Process
Efficiency

7374

Unit fill rate

Process
Efficiency

7388

Percentage of full-load trailer/container capacity utilized per shipment

Process
Efficiency

7389

Percentage of orders expedited

Process
Efficiency

7390

Expedited costs as a percentage of total logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse Process
logistics" costs
Efficiency

7393

Percentage of sales orders delivered on time

Process
Efficiency

7395

Value of sales order line items not fulfilled due to production capacity or
stockouts as a percentage of revenue

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

GAP

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Peer: Revenue Range


MetricID
7399

Metric Name

Your
Organization

Metric
Category

Metric
Value

GAP

Process
Efficiency

7404

Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
logistics network as primary products (as opposed to an independent
returns channel)

7408

Cost of damaged product as a percentage of sales

Process
Efficiency

7414

Perfect condition rate

Process
Efficiency

7415

Accurate documentation rate

Process
Efficiency

7416

Value of returned products as a percentage of sales

Process
Efficiency

7423

Average monthly national forecast error measured by the mean absolute Process
percentage error (MAPE)
Efficiency

7424

Average monthly shipping location forecast error measured by the mean Process
absolute percentage error (MAPE)
Efficiency

7425

Average monthly product family forecast error measured by the mean


absolute percentage error (MAPE)

Process
Efficiency

7426

Total inventory turns

Process
Efficiency

7427

Finished goods inventory turns

Process
Efficiency

7428

Raw material inventory turns

Process
Efficiency

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization

Peer: Revenue Range


MetricID

Metric Name

Metric
Category

Metric
Value

Region Peer

7350

Total cost to perform the process "plan and manage inbound material
flow" per process FTE

Cost
Effectiveness

N/S America

7352

Personnel cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

N/S America

7353

Systems cost to perform the process "plan and manage inbound material Cost
flow" per $100,000 revenue
Effectiveness

N/S America

7354

Overhead cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

N/S America

7355

Other cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

N/S America

7356

Outsourced cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

N/S America

7361

Cost
Total cost to perform the process "operate warehousing" per process FTE Effectiveness

N/S America

7362

Total cost to perform the process "operate warehousing" per sales order

Cost
Effectiveness

N/S America

7364

Personnel cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

N/S America

7365

Systems cost to perform the process "operate warehousing" per


$100,000 revenue

Cost
Effectiveness

N/S America

7366

Overhead cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

N/S America

7367

Other cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

N/S America

7368

Outsourced cost to perform the process "operate warehousing" per


$1,000 revenue

Cost
Effectiveness

N/S America

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization

Peer: Revenue Range


MetricID

Metric Name

Metric
Category

Metric
Value

Region Peer

7378

Total cost to perform the process "operate outbound transportation" per


process FTE

Cost
Effectiveness

N/S America

7379

Total cost to perform the process "operate outbound transportation" per


sales order

Cost
Effectiveness

N/S America

7381

Personnel cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

N/S America

7382

Systems cost to perform the process "operate outbound transportation"


per $100,000 revenue

Cost
Effectiveness

N/S America

7383

Overhead cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

N/S America

7384

Other cost to perform the process "operate outbound transportation" per Cost
$1,000 revenue
Effectiveness

N/S America

7385

Outsourced cost to perform the process "operate outbound


transportation" per $1,000 revenue

Cost
Effectiveness

N/S America

7386

Freight cost to perform the process "operate outbound transportation"


per $1,000 revenue

Cost
Effectiveness

N/S America

7396

Cost of goods sold as a percentage of revenue

Cost
Effectiveness

N/S America

7397

Total cost to perform the process "operate warehousing" as a percentage Cost


of cost of goods sold
Effectiveness

N/S America

7398

Total cost to perform the process "operate outbound transportation" as a Cost


percentage of cost of goods sold
Effectiveness

N/S America

7407

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" as a Cost
percentage of cost of goods sold
Effectiveness

N/S America

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization

Peer: Revenue Range


MetricID

Metric Name

Metric
Category

Metric
Value

Region Peer

7412

Inventory value per $1,000 total revenue

Cost
Effectiveness

N/S America

7410

Customer shipment to delivery cycle time in days

Cycle Time

N/S America

7430

Time to receive and prepare an order for selection in hours

Cycle Time

N/S America

7358

Percentage of supplier orders delivered on time

Process
Efficiency

N/S America

7359

Percentage of logistics costs associated with the physical transportation, Process


storage, or handling of returned product
Efficiency

N/S America

7371

Actual position storage utilization

Process
Efficiency

N/S America

7374

Unit fill rate

Process
Efficiency

N/S America

7388

Percentage of full-load trailer/container capacity utilized per shipment

Process
Efficiency

N/S America

7389

Percentage of orders expedited

Process
Efficiency

N/S America

7390

Expedited costs as a percentage of total logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse Process
logistics" costs
Efficiency

N/S America

7393

Percentage of sales orders delivered on time

Process
Efficiency

N/S America

7395

Value of sales order line items not fulfilled due to production capacity or
stockouts as a percentage of revenue

Process
Efficiency

N/S America

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization

Peer: Revenue Range


MetricID
7399

Metric Name

Metric
Category

Metric
Value

Region Peer

Process
Efficiency

N/S America

Process
Efficiency

N/S America

7404

Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
logistics network as primary products (as opposed to an independent
returns channel)

7408

Cost of damaged product as a percentage of sales

Process
Efficiency

N/S America

7414

Perfect condition rate

Process
Efficiency

N/S America

7415

Accurate documentation rate

Process
Efficiency

N/S America

7416

Value of returned products as a percentage of sales

Process
Efficiency

N/S America

7423

Average monthly national forecast error measured by the mean absolute Process
percentage error (MAPE)
Efficiency

N/S America

7424

Average monthly shipping location forecast error measured by the mean Process
absolute percentage error (MAPE)
Efficiency

N/S America

7425

Average monthly product family forecast error measured by the mean


absolute percentage error (MAPE)

Process
Efficiency

N/S America

7426

Total inventory turns

Process
Efficiency

N/S America

7427

Finished goods inventory turns

Process
Efficiency

N/S America

7428

Raw material inventory turns

Process
Efficiency

N/S America

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID

Metric Name

Metric
Category

7350

Total cost to perform the process "plan and manage inbound material
flow" per process FTE

Cost
Effectiveness

7352

Personnel cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7353

Systems cost to perform the process "plan and manage inbound material Cost
flow" per $100,000 revenue
Effectiveness

7354

Overhead cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7355

Other cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7356

Outsourced cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7361

Cost
Total cost to perform the process "operate warehousing" per process FTE Effectiveness

7362

Total cost to perform the process "operate warehousing" per sales order

7364

Personnel cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7365

Systems cost to perform the process "operate warehousing" per


$100,000 revenue

7366

Overhead cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7367

Other cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7368

Outsourced cost to perform the process "operate warehousing" per


$1,000 revenue

Cost
Effectiveness

Metric
Value

Peer:
N

Cost
Effectiveness

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID

Metric Name

Metric
Category

7378

Total cost to perform the process "operate outbound transportation" per


process FTE

Cost
Effectiveness

7379

Total cost to perform the process "operate outbound transportation" per


sales order

Cost
Effectiveness

7381

Personnel cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7382

Systems cost to perform the process "operate outbound transportation"


per $100,000 revenue

7383

Overhead cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7384

Other cost to perform the process "operate outbound transportation" per Cost
$1,000 revenue
Effectiveness

7385

Outsourced cost to perform the process "operate outbound


transportation" per $1,000 revenue

Cost
Effectiveness

7386

Freight cost to perform the process "operate outbound transportation"


per $1,000 revenue

Cost
Effectiveness

7396

Cost of goods sold as a percentage of revenue

Cost
Effectiveness

7397

Total cost to perform the process "operate warehousing" as a percentage Cost


of cost of goods sold
Effectiveness

7398

Total cost to perform the process "operate outbound transportation" as a Cost


percentage of cost of goods sold
Effectiveness

7407

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" as a Cost
percentage of cost of goods sold
Effectiveness

Metric
Value

Peer:
N

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID

Metric Name

Metric
Category

7412

Inventory value per $1,000 total revenue

Cost
Effectiveness

7410

Customer shipment to delivery cycle time in days

Cycle Time

7430

Time to receive and prepare an order for selection in hours

Cycle Time

7358

Percentage of supplier orders delivered on time

Process
Efficiency

7359

Percentage of logistics costs associated with the physical transportation, Process


storage, or handling of returned product
Efficiency

7371

Actual position storage utilization

Process
Efficiency

7374

Unit fill rate

Process
Efficiency

7388

Percentage of full-load trailer/container capacity utilized per shipment

Process
Efficiency

7389

Percentage of orders expedited

Process
Efficiency

7390

Expedited costs as a percentage of total logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse Process
logistics" costs
Efficiency

7393

Percentage of sales orders delivered on time

Process
Efficiency

7395

Value of sales order line items not fulfilled due to production capacity or
stockouts as a percentage of revenue

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Peer:
N

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID
7399

Metric Name

Metric
Category

Metric
Value

Peer:
N

Process
Efficiency

7404

Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
logistics network as primary products (as opposed to an independent
returns channel)

7408

Cost of damaged product as a percentage of sales

Process
Efficiency

7414

Perfect condition rate

Process
Efficiency

7415

Accurate documentation rate

Process
Efficiency

7416

Value of returned products as a percentage of sales

Process
Efficiency

7423

Average monthly national forecast error measured by the mean absolute Process
percentage error (MAPE)
Efficiency

7424

Average monthly shipping location forecast error measured by the mean Process
absolute percentage error (MAPE)
Efficiency

7425

Average monthly product family forecast error measured by the mean


absolute percentage error (MAPE)

Process
Efficiency

7426

Total inventory turns

Process
Efficiency

7427

Finished goods inventory turns

Process
Efficiency

7428

Raw material inventory turns

Process
Efficiency

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID

Metric Name

Metric
Category

7350

Total cost to perform the process "plan and manage inbound material
flow" per process FTE

Cost
Effectiveness

7352

Personnel cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7353

Systems cost to perform the process "plan and manage inbound material Cost
flow" per $100,000 revenue
Effectiveness

7354

Overhead cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7355

Other cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7356

Outsourced cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7361

Cost
Total cost to perform the process "operate warehousing" per process FTE Effectiveness

7362

Total cost to perform the process "operate warehousing" per sales order

7364

Personnel cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7365

Systems cost to perform the process "operate warehousing" per


$100,000 revenue

7366

Overhead cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7367

Other cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7368

Outsourced cost to perform the process "operate warehousing" per


$1,000 revenue

Cost
Effectiveness

Metric
Value

Peer: Region
Bottom
Performer

Cost
Effectiveness

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID

Metric Name

Metric
Category

7378

Total cost to perform the process "operate outbound transportation" per


process FTE

Cost
Effectiveness

7379

Total cost to perform the process "operate outbound transportation" per


sales order

Cost
Effectiveness

7381

Personnel cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7382

Systems cost to perform the process "operate outbound transportation"


per $100,000 revenue

7383

Overhead cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7384

Other cost to perform the process "operate outbound transportation" per Cost
$1,000 revenue
Effectiveness

7385

Outsourced cost to perform the process "operate outbound


transportation" per $1,000 revenue

Cost
Effectiveness

7386

Freight cost to perform the process "operate outbound transportation"


per $1,000 revenue

Cost
Effectiveness

7396

Cost of goods sold as a percentage of revenue

Cost
Effectiveness

7397

Total cost to perform the process "operate warehousing" as a percentage Cost


of cost of goods sold
Effectiveness

7398

Total cost to perform the process "operate outbound transportation" as a Cost


percentage of cost of goods sold
Effectiveness

7407

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" as a Cost
percentage of cost of goods sold
Effectiveness

Metric
Value

Peer: Region
Bottom
Performer

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID

Metric Name

Metric
Category

7412

Inventory value per $1,000 total revenue

Cost
Effectiveness

7410

Customer shipment to delivery cycle time in days

Cycle Time

7430

Time to receive and prepare an order for selection in hours

Cycle Time

7358

Percentage of supplier orders delivered on time

Process
Efficiency

7359

Percentage of logistics costs associated with the physical transportation, Process


storage, or handling of returned product
Efficiency

7371

Actual position storage utilization

Process
Efficiency

7374

Unit fill rate

Process
Efficiency

7388

Percentage of full-load trailer/container capacity utilized per shipment

Process
Efficiency

7389

Percentage of orders expedited

Process
Efficiency

7390

Expedited costs as a percentage of total logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse Process
logistics" costs
Efficiency

7393

Percentage of sales orders delivered on time

Process
Efficiency

7395

Value of sales order line items not fulfilled due to production capacity or
stockouts as a percentage of revenue

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Peer: Region
Bottom
Performer

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization
MetricID
7399

Metric Name

Metric
Category

Metric
Value

Peer: Region
Bottom
Performer

Process
Efficiency

7404

Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
logistics network as primary products (as opposed to an independent
returns channel)

7408

Cost of damaged product as a percentage of sales

Process
Efficiency

7414

Perfect condition rate

Process
Efficiency

7415

Accurate documentation rate

Process
Efficiency

7416

Value of returned products as a percentage of sales

Process
Efficiency

7423

Average monthly national forecast error measured by the mean absolute Process
percentage error (MAPE)
Efficiency

7424

Average monthly shipping location forecast error measured by the mean Process
absolute percentage error (MAPE)
Efficiency

7425

Average monthly product family forecast error measured by the mean


absolute percentage error (MAPE)

Process
Efficiency

7426

Total inventory turns

Process
Efficiency

7427

Finished goods inventory turns

Process
Efficiency

7428

Raw material inventory turns

Process
Efficiency

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Peer: Region
Organization
MetricID

Metric Name

Metric
Category

7350

Total cost to perform the process "plan and manage inbound material
flow" per process FTE

Cost
Effectiveness

7352

Personnel cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7353

Systems cost to perform the process "plan and manage inbound material Cost
flow" per $100,000 revenue
Effectiveness

7354

Overhead cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7355

Other cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7356

Outsourced cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7361

Cost
Total cost to perform the process "operate warehousing" per process FTE Effectiveness

7362

Total cost to perform the process "operate warehousing" per sales order

7364

Personnel cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7365

Systems cost to perform the process "operate warehousing" per


$100,000 revenue

7366

Overhead cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7367

Other cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7368

Outsourced cost to perform the process "operate warehousing" per


$1,000 revenue

Cost
Effectiveness

Metric
Value

Median

Cost
Effectiveness

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Peer: Region
Organization
MetricID

Metric Name

Metric
Category

7378

Total cost to perform the process "operate outbound transportation" per


process FTE

Cost
Effectiveness

7379

Total cost to perform the process "operate outbound transportation" per


sales order

Cost
Effectiveness

7381

Personnel cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7382

Systems cost to perform the process "operate outbound transportation"


per $100,000 revenue

7383

Overhead cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7384

Other cost to perform the process "operate outbound transportation" per Cost
$1,000 revenue
Effectiveness

7385

Outsourced cost to perform the process "operate outbound


transportation" per $1,000 revenue

Cost
Effectiveness

7386

Freight cost to perform the process "operate outbound transportation"


per $1,000 revenue

Cost
Effectiveness

7396

Cost of goods sold as a percentage of revenue

Cost
Effectiveness

7397

Total cost to perform the process "operate warehousing" as a percentage Cost


of cost of goods sold
Effectiveness

7398

Total cost to perform the process "operate outbound transportation" as a Cost


percentage of cost of goods sold
Effectiveness

7407

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" as a Cost
percentage of cost of goods sold
Effectiveness

Metric
Value

Median

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Peer: Region
Organization
MetricID

Metric Name

Metric
Category

7412

Inventory value per $1,000 total revenue

Cost
Effectiveness

7410

Customer shipment to delivery cycle time in days

Cycle Time

7430

Time to receive and prepare an order for selection in hours

Cycle Time

7358

Percentage of supplier orders delivered on time

Process
Efficiency

7359

Percentage of logistics costs associated with the physical transportation, Process


storage, or handling of returned product
Efficiency

7371

Actual position storage utilization

Process
Efficiency

7374

Unit fill rate

Process
Efficiency

7388

Percentage of full-load trailer/container capacity utilized per shipment

Process
Efficiency

7389

Percentage of orders expedited

Process
Efficiency

7390

Expedited costs as a percentage of total logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse Process
logistics" costs
Efficiency

7393

Percentage of sales orders delivered on time

Process
Efficiency

7395

Value of sales order line items not fulfilled due to production capacity or
stockouts as a percentage of revenue

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Median

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Peer: Region
Organization
MetricID
7399

Metric Name

Metric
Category

Metric
Value

Median

Process
Efficiency

7404

Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
logistics network as primary products (as opposed to an independent
returns channel)

7408

Cost of damaged product as a percentage of sales

Process
Efficiency

7414

Perfect condition rate

Process
Efficiency

7415

Accurate documentation rate

Process
Efficiency

7416

Value of returned products as a percentage of sales

Process
Efficiency

7423

Average monthly national forecast error measured by the mean absolute Process
percentage error (MAPE)
Efficiency

7424

Average monthly shipping location forecast error measured by the mean Process
absolute percentage error (MAPE)
Efficiency

7425

Average monthly product family forecast error measured by the mean


absolute percentage error (MAPE)

Process
Efficiency

7426

Total inventory turns

Process
Efficiency

7427

Finished goods inventory turns

Process
Efficiency

7428

Raw material inventory turns

Process
Efficiency

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Peer: Region
Organization
MetricID

Metric Name

Metric
Category

7350

Total cost to perform the process "plan and manage inbound material
flow" per process FTE

Cost
Effectiveness

7352

Personnel cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7353

Systems cost to perform the process "plan and manage inbound material Cost
flow" per $100,000 revenue
Effectiveness

7354

Overhead cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7355

Other cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7356

Outsourced cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7361

Cost
Total cost to perform the process "operate warehousing" per process FTE Effectiveness

7362

Total cost to perform the process "operate warehousing" per sales order

7364

Personnel cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7365

Systems cost to perform the process "operate warehousing" per


$100,000 revenue

7366

Overhead cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7367

Other cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7368

Outsourced cost to perform the process "operate warehousing" per


$1,000 revenue

Cost
Effectiveness

Metric
Value

Top
Performer

Cost
Effectiveness

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Peer: Region
Organization
MetricID

Metric Name

Metric
Category

7378

Total cost to perform the process "operate outbound transportation" per


process FTE

Cost
Effectiveness

7379

Total cost to perform the process "operate outbound transportation" per


sales order

Cost
Effectiveness

7381

Personnel cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7382

Systems cost to perform the process "operate outbound transportation"


per $100,000 revenue

7383

Overhead cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7384

Other cost to perform the process "operate outbound transportation" per Cost
$1,000 revenue
Effectiveness

7385

Outsourced cost to perform the process "operate outbound


transportation" per $1,000 revenue

Cost
Effectiveness

7386

Freight cost to perform the process "operate outbound transportation"


per $1,000 revenue

Cost
Effectiveness

7396

Cost of goods sold as a percentage of revenue

Cost
Effectiveness

7397

Total cost to perform the process "operate warehousing" as a percentage Cost


of cost of goods sold
Effectiveness

7398

Total cost to perform the process "operate outbound transportation" as a Cost


percentage of cost of goods sold
Effectiveness

7407

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" as a Cost
percentage of cost of goods sold
Effectiveness

Metric
Value

Top
Performer

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Peer: Region
Organization
MetricID

Metric Name

Metric
Category

7412

Inventory value per $1,000 total revenue

Cost
Effectiveness

7410

Customer shipment to delivery cycle time in days

Cycle Time

7430

Time to receive and prepare an order for selection in hours

Cycle Time

7358

Percentage of supplier orders delivered on time

Process
Efficiency

7359

Percentage of logistics costs associated with the physical transportation, Process


storage, or handling of returned product
Efficiency

7371

Actual position storage utilization

Process
Efficiency

7374

Unit fill rate

Process
Efficiency

7388

Percentage of full-load trailer/container capacity utilized per shipment

Process
Efficiency

7389

Percentage of orders expedited

Process
Efficiency

7390

Expedited costs as a percentage of total logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse Process
logistics" costs
Efficiency

7393

Percentage of sales orders delivered on time

Process
Efficiency

7395

Value of sales order line items not fulfilled due to production capacity or
stockouts as a percentage of revenue

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Top
Performer

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Peer: Region
Organization
MetricID
7399

Metric Name

Metric
Category

Metric
Value

Top
Performer

Process
Efficiency

7404

Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
logistics network as primary products (as opposed to an independent
returns channel)

7408

Cost of damaged product as a percentage of sales

Process
Efficiency

7414

Perfect condition rate

Process
Efficiency

7415

Accurate documentation rate

Process
Efficiency

7416

Value of returned products as a percentage of sales

Process
Efficiency

7423

Average monthly national forecast error measured by the mean absolute Process
percentage error (MAPE)
Efficiency

7424

Average monthly shipping location forecast error measured by the mean Process
absolute percentage error (MAPE)
Efficiency

7425

Average monthly product family forecast error measured by the mean


absolute percentage error (MAPE)

Process
Efficiency

7426

Total inventory turns

Process
Efficiency

7427

Finished goods inventory turns

Process
Efficiency

7428

Raw material inventory turns

Process
Efficiency

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Peer: Region
MetricID

Metric Name

Your
Organization

Metric
Category

7350

Total cost to perform the process "plan and manage inbound material
flow" per process FTE

Cost
Effectiveness

7352

Personnel cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7353

Systems cost to perform the process "plan and manage inbound material Cost
flow" per $100,000 revenue
Effectiveness

7354

Overhead cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7355

Other cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7356

Outsourced cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7361

Cost
Total cost to perform the process "operate warehousing" per process FTE Effectiveness

7362

Total cost to perform the process "operate warehousing" per sales order

7364

Personnel cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7365

Systems cost to perform the process "operate warehousing" per


$100,000 revenue

7366

Overhead cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7367

Other cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7368

Outsourced cost to perform the process "operate warehousing" per


$1,000 revenue

Cost
Effectiveness

Metric
Value

GAP

Cost
Effectiveness

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Peer: Region
MetricID

Metric Name

Your
Organization

Metric
Category

7378

Total cost to perform the process "operate outbound transportation" per


process FTE

Cost
Effectiveness

7379

Total cost to perform the process "operate outbound transportation" per


sales order

Cost
Effectiveness

7381

Personnel cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7382

Systems cost to perform the process "operate outbound transportation"


per $100,000 revenue

7383

Overhead cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7384

Other cost to perform the process "operate outbound transportation" per Cost
$1,000 revenue
Effectiveness

7385

Outsourced cost to perform the process "operate outbound


transportation" per $1,000 revenue

Cost
Effectiveness

7386

Freight cost to perform the process "operate outbound transportation"


per $1,000 revenue

Cost
Effectiveness

7396

Cost of goods sold as a percentage of revenue

Cost
Effectiveness

7397

Total cost to perform the process "operate warehousing" as a percentage Cost


of cost of goods sold
Effectiveness

7398

Total cost to perform the process "operate outbound transportation" as a Cost


percentage of cost of goods sold
Effectiveness

7407

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" as a Cost
percentage of cost of goods sold
Effectiveness

Metric
Value

GAP

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Peer: Region
MetricID

Metric Name

Your
Organization

Metric
Category

7412

Inventory value per $1,000 total revenue

Cost
Effectiveness

7410

Customer shipment to delivery cycle time in days

Cycle Time

7430

Time to receive and prepare an order for selection in hours

Cycle Time

7358

Percentage of supplier orders delivered on time

Process
Efficiency

7359

Percentage of logistics costs associated with the physical transportation, Process


storage, or handling of returned product
Efficiency

7371

Actual position storage utilization

Process
Efficiency

7374

Unit fill rate

Process
Efficiency

7388

Percentage of full-load trailer/container capacity utilized per shipment

Process
Efficiency

7389

Percentage of orders expedited

Process
Efficiency

7390

Expedited costs as a percentage of total logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse Process
logistics" costs
Efficiency

7393

Percentage of sales orders delivered on time

Process
Efficiency

7395

Value of sales order line items not fulfilled due to production capacity or
stockouts as a percentage of revenue

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

GAP

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Peer: Region
MetricID
7399

Metric Name

Your
Organization

Metric
Category

Metric
Value

GAP

Process
Efficiency

7404

Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
logistics network as primary products (as opposed to an independent
returns channel)

7408

Cost of damaged product as a percentage of sales

Process
Efficiency

7414

Perfect condition rate

Process
Efficiency

7415

Accurate documentation rate

Process
Efficiency

7416

Value of returned products as a percentage of sales

Process
Efficiency

7423

Average monthly national forecast error measured by the mean absolute Process
percentage error (MAPE)
Efficiency

7424

Average monthly shipping location forecast error measured by the mean Process
absolute percentage error (MAPE)
Efficiency

7425

Average monthly product family forecast error measured by the mean


absolute percentage error (MAPE)

Process
Efficiency

7426

Total inventory turns

Process
Efficiency

7427

Finished goods inventory turns

Process
Efficiency

7428

Raw material inventory turns

Process
Efficiency

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization

Peer: Region
MetricID

Metric Name

Metric
Category

7350

Total cost to perform the process "plan and manage inbound material
flow" per process FTE

Cost
Effectiveness

7352

Personnel cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7353

Systems cost to perform the process "plan and manage inbound material Cost
flow" per $100,000 revenue
Effectiveness

7354

Overhead cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7355

Other cost to perform the process "plan and manage inbound material
flow" per $1,000 revenue

Cost
Effectiveness

7356

Outsourced cost to perform the process "plan and manage inbound


material flow" per $1,000 revenue

Cost
Effectiveness

7361

Cost
Total cost to perform the process "operate warehousing" per process FTE Effectiveness

7362

Total cost to perform the process "operate warehousing" per sales order

7364

Personnel cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7365

Systems cost to perform the process "operate warehousing" per


$100,000 revenue

7366

Overhead cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness

7367

Other cost to perform the process "operate warehousing" per $1,000


revenue

Cost
Effectiveness

7368

Outsourced cost to perform the process "operate warehousing" per


$1,000 revenue

Cost
Effectiveness

Metric
Value

Cost
Effectiveness

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization

Peer: Region
MetricID

Metric Name

Metric
Category

7378

Total cost to perform the process "operate outbound transportation" per


process FTE

Cost
Effectiveness

7379

Total cost to perform the process "operate outbound transportation" per


sales order

Cost
Effectiveness

7381

Personnel cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7382

Systems cost to perform the process "operate outbound transportation"


per $100,000 revenue

7383

Overhead cost to perform the process "operate outbound transportation" Cost


per $1,000 revenue
Effectiveness

7384

Other cost to perform the process "operate outbound transportation" per Cost
$1,000 revenue
Effectiveness

7385

Outsourced cost to perform the process "operate outbound


transportation" per $1,000 revenue

Cost
Effectiveness

7386

Freight cost to perform the process "operate outbound transportation"


per $1,000 revenue

Cost
Effectiveness

7396

Cost of goods sold as a percentage of revenue

Cost
Effectiveness

7397

Total cost to perform the process "operate warehousing" as a percentage Cost


of cost of goods sold
Effectiveness

7398

Total cost to perform the process "operate outbound transportation" as a Cost


percentage of cost of goods sold
Effectiveness

7407

Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" as a Cost
percentage of cost of goods sold
Effectiveness

Metric
Value

Cost
Effectiveness

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization

Peer: Region
MetricID

Metric Name

Metric
Category

7412

Inventory value per $1,000 total revenue

Cost
Effectiveness

7410

Customer shipment to delivery cycle time in days

Cycle Time

7430

Time to receive and prepare an order for selection in hours

Cycle Time

7358

Percentage of supplier orders delivered on time

Process
Efficiency

7359

Percentage of logistics costs associated with the physical transportation, Process


storage, or handling of returned product
Efficiency

7371

Actual position storage utilization

Process
Efficiency

7374

Unit fill rate

Process
Efficiency

7388

Percentage of full-load trailer/container capacity utilized per shipment

Process
Efficiency

7389

Percentage of orders expedited

Process
Efficiency

7390

Expedited costs as a percentage of total logistics process group "manage


logistics and warehousing" excluding "manage returns; manage reverse Process
logistics" costs
Efficiency

7393

Percentage of sales orders delivered on time

Process
Efficiency

7395

Value of sales order line items not fulfilled due to production capacity or
stockouts as a percentage of revenue

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Metric
Value

Confidential

Quantitative Data - Other Performance Indicators

Note: Mock data provided fo

Your
Organization

Peer: Region
MetricID
7399

Metric Name

Metric
Category

Metric
Value

Process
Efficiency

7404

Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
logistics network as primary products (as opposed to an independent
returns channel)

7408

Cost of damaged product as a percentage of sales

Process
Efficiency

7414

Perfect condition rate

Process
Efficiency

7415

Accurate documentation rate

Process
Efficiency

7416

Value of returned products as a percentage of sales

Process
Efficiency

7423

Average monthly national forecast error measured by the mean absolute Process
percentage error (MAPE)
Efficiency

7424

Average monthly shipping location forecast error measured by the mean Process
absolute percentage error (MAPE)
Efficiency

7425

Average monthly product family forecast error measured by the mean


absolute percentage error (MAPE)

Process
Efficiency

7426

Total inventory turns

Process
Efficiency

7427

Finished goods inventory turns

Process
Efficiency

7428

Raw material inventory turns

Process
Efficiency

Process
Efficiency

2011 APQC. ALL RIGHTS


If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Supplemental Data

Note: Mock data provided for purpose

Your
Organization
MetricI
D

Metric Name

Metric
Category

7403

Premium freight charges as a percentage of total freight charges

Supplemental
Information

7417

"Define logistics strategy" FTEs as a percentage of Logistics FTEs

Supplemental
Information

7418

"Plan and manage inbound material flow" FTEs as a percentage of


Logistics FTEs

Supplemental
Information

7419

"Operate warehousing" FTEs as a percentage of Logistics FTEs

Supplemental
Information

7420

"Operate outbound transportation" FTEs as a percentage of Logistics


FTEs

Supplemental
Information

Metric
Value

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Your
Percentile

Confidential

Quantitative Data - Supplemental Data

Note: Mock data provided


Note: Mock
fordata
purposes
provided
of illustration.
for purpose

Your
Organization
MetricI
D

Metric Name

Metric
Category

7403

Premium freight charges as a percentage of total freight charges

Supplemental
Information

7417

"Define logistics strategy" FTEs as a percentage of Logistics FTEs

Supplemental
Information

7418

"Plan and manage inbound material flow" FTEs as a percentage of


Logistics FTEs

Supplemental
Information

7419

"Operate warehousing" FTEs as a percentage of Logistics FTEs

Supplemental
Information

7420

"Operate outbound transportation" FTEs as a percentage of Logistics


FTEs

Supplemental
Information

Metric
Value

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

All Participants

25th
Percentil
e
Median

Confidential

Quantitative Data - Supplemental Data

Note: Mock data provided for purpose

Your
All
Participants
Organization
MetricI
D

Metric Name

Metric
Category

7403

Premium freight charges as a percentage of total freight charges

Supplemental
Information

7417

"Define logistics strategy" FTEs as a percentage of Logistics FTEs

Supplemental
Information

7418

"Plan and manage inbound material flow" FTEs as a percentage of


Logistics FTEs

Supplemental
Information

7419

"Operate warehousing" FTEs as a percentage of Logistics FTEs

Supplemental
Information

7420

"Operate outbound transportation" FTEs as a percentage of Logistics


FTEs

Supplemental
Information

Metric
Value

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

75th
Percentil
e

Confidential

Quantitative Data - Supplemental Data

Note: Mock data provided for purpose

Your
Organization
MetricI
D

Metric Name

Metric
Category

Metric
Value

Industry Peer

7403

Premium freight charges as a percentage of total freight charges

Supplemental
Information

Electronics

7417

"Define logistics strategy" FTEs as a percentage of Logistics FTEs

Supplemental
Information

Electronics

7418

"Plan and manage inbound material flow" FTEs as a percentage of


Logistics FTEs

Supplemental
Information

Electronics

7419

"Operate warehousing" FTEs as a percentage of Logistics FTEs

Supplemental
Information

Electronics

7420

"Operate outbound transportation" FTEs as a percentage of Logistics


FTEs

Supplemental
Information

Electronics

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Supplemental Data

Note: Mock data provided for purpose

Your
OrganizationPeer: Industry
MetricI
D

Metric Name

Metric
Category

7403

Premium freight charges as a percentage of total freight charges

Supplemental
Information

7417

"Define logistics strategy" FTEs as a percentage of Logistics FTEs

Supplemental
Information

7418

"Plan and manage inbound material flow" FTEs as a percentage of


Logistics FTEs

Supplemental
Information

7419

"Operate warehousing" FTEs as a percentage of Logistics FTEs

Supplemental
Information

7420

"Operate outbound transportation" FTEs as a percentage of Logistics


FTEs

Supplemental
Information

Metric
Value

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

25th
Percentile

Confidential

Quantitative Data - Supplemental Data

Note: Mock data provided for purpose

Your
Peer: Organization
Industry
MetricI
D

Metric Name

Metric
Category

7403

Premium freight charges as a percentage of total freight charges

Supplemental
Information

7417

"Define logistics strategy" FTEs as a percentage of Logistics FTEs

Supplemental
Information

7418

"Plan and manage inbound material flow" FTEs as a percentage of


Logistics FTEs

Supplemental
Information

7419

"Operate warehousing" FTEs as a percentage of Logistics FTEs

Supplemental
Information

7420

"Operate outbound transportation" FTEs as a percentage of Logistics


FTEs

Supplemental
Information

Metric
Value

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

75th
Percentil
Median
e

Confidential

Quantitative Data - Supplemental Data

Note: Mock data provided for purpose

Peer: Industry
MetricI
D

Metric Name

Metric
Category

Your
Organization
Metric
Value

Peer:
Revenue Range
Peer

7403

Premium freight charges as a percentage of total freight charges

Supplemental
Information

Between $500
Million and $1 Billion

7417

"Define logistics strategy" FTEs as a percentage of Logistics FTEs

Supplemental
Information

Between $500
Million and $1 Billion

7418

"Plan and manage inbound material flow" FTEs as a percentage of


Logistics FTEs

Supplemental
Information

Between $500
Million and $1 Billion

7419

"Operate warehousing" FTEs as a percentage of Logistics FTEs

Supplemental
Information

Between $500
Million and $1 Billion

7420

"Operate outbound transportation" FTEs as a percentage of Logistics


FTEs

Supplemental
Information

Between $500
Million and $1 Billion

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Supplemental Data

Note: Mock data provided for purpose

Your
OrganizationPeer: Revenue Range
MetricI
D

Metric Name

Metric
Category

7403

Premium freight charges as a percentage of total freight charges

Supplemental
Information

7417

"Define logistics strategy" FTEs as a percentage of Logistics FTEs

Supplemental
Information

7418

"Plan and manage inbound material flow" FTEs as a percentage of


Logistics FTEs

Supplemental
Information

7419

"Operate warehousing" FTEs as a percentage of Logistics FTEs

Supplemental
Information

7420

"Operate outbound transportation" FTEs as a percentage of Logistics


FTEs

Supplemental
Information

Metric
Value

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

25th
Percentil
e

Confidential

Quantitative Data - Supplemental Data

Note: Mock data provided for purpose

Your
Peer:Organization
Revenue Range
MetricI
D

Metric Name

Metric
Category

7403

Premium freight charges as a percentage of total freight charges

Supplemental
Information

7417

"Define logistics strategy" FTEs as a percentage of Logistics FTEs

Supplemental
Information

7418

"Plan and manage inbound material flow" FTEs as a percentage of


Logistics FTEs

Supplemental
Information

7419

"Operate warehousing" FTEs as a percentage of Logistics FTEs

Supplemental
Information

7420

"Operate outbound transportation" FTEs as a percentage of Logistics


FTEs

Supplemental
Information

Metric
Value

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

75th
Percentil
Median
e

Confidential

Quantitative Data - Supplemental Data

Note: Mock data provided for purpose

Peer: Revenue Range


MetricI
D

Metric Name

Metric
Category

Your
Organization
Metric
Value

Pe
Region Peer

7403

Premium freight charges as a percentage of total freight charges

Supplemental
Information

N/S America

7417

"Define logistics strategy" FTEs as a percentage of Logistics FTEs

Supplemental
Information

N/S America

7418

"Plan and manage inbound material flow" FTEs as a percentage of


Logistics FTEs

Supplemental
Information

N/S America

7419

"Operate warehousing" FTEs as a percentage of Logistics FTEs

Supplemental
Information

N/S America

7420

"Operate outbound transportation" FTEs as a percentage of Logistics


FTEs

Supplemental
Information

N/S America

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Quantitative Data - Supplemental Data

Note: Mock data provided for purpose

Your
Organization
MetricI
D

Metric Name

Metric
Category

7403

Premium freight charges as a percentage of total freight charges

Supplemental
Information

7417

"Define logistics strategy" FTEs as a percentage of Logistics FTEs

Supplemental
Information

7418

"Plan and manage inbound material flow" FTEs as a percentage of


Logistics FTEs

Supplemental
Information

7419

"Operate warehousing" FTEs as a percentage of Logistics FTEs

Supplemental
Information

7420

"Operate outbound transportation" FTEs as a percentage of Logistics


FTEs

Supplemental
Information

Metric
Value

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Peer: Region
N

25th
Percentil
e

Confidential

Quantitative Data - Supplemental Data

Note: Mock data provided for purpose

Your
Peer: Region
Organization
MetricI
D

Metric Name

Metric
Category

7403

Premium freight charges as a percentage of total freight charges

Supplemental
Information

7417

"Define logistics strategy" FTEs as a percentage of Logistics FTEs

Supplemental
Information

7418

"Plan and manage inbound material flow" FTEs as a percentage of


Logistics FTEs

Supplemental
Information

7419

"Operate warehousing" FTEs as a percentage of Logistics FTEs

Supplemental
Information

7420

"Operate outbound transportation" FTEs as a percentage of Logistics


FTEs

Supplemental
Information

Metric
Value

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

75th
Percentil
Median
e

Confidential

Summary of Qualitative Information

Qualitative Questions: Select Only One Response


Question
191.0030 What is the total annual revenue of your entire organization?

191.0110 What is your assessment of your business entity's overall performance relative to
industry peers?

191.0120 Which of the following best describes your organization's maturity with regards to
information availability and analysis capabilities? (Options are listed in increasing order of
maturity; select the option that best describes your organization's maturity.)

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

maturity; select the option that best describes your organization's maturity.)

Question

191.0130 Which of the following best describes the maturity with regards to information
availability and analysis capabilities, that you think your organization SHOULD have in order to
be competitive / on par with peers? (Options are listed in increasing order of maturity. This
question is intended as a subjective measure of the level of analytics maturity required to
compete within the industry.)

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

191.0130 Which of the following best describes the maturity with regards to information
availability and analysis capabilities, that you think your organization SHOULD have in order to
be competitive / on par with peers? (Options are listed in increasing order of maturity. This
question is intended as a subjective measure of the level of analytics maturity required to
compete within the industry.)

Question

191.0150 Which of the following best describes your business entity's primary capability
model? (Select only one.)

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Confidential

191.0150 Which of the following best describes your business entity's primary capability
model? (Select only one.)

Question
191.0160 Which of the following best describes the structure of the logistics operation with
respect to your organization overall?

Which of the following best describes your business entity's role for each of the following
processes? (Select only one per process.) 191.0170 "Define logistics strategy"

Which of the following best describes your business entity's role for each of the following
processes? (Select only one per process.) 191.0180 "Plan and manage inbound material flow"

Which of the following best describes your business entity's role for each of the following
processes? (Select only one per process.) 191.0190 "Operate warehousing"

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Confidential

Which of the following best describes your business entity's role for each of the following
processes? (Select only one per process.) 191.0190 "Operate warehousing"

Question

Which of the following best describes your business entity's role for each of the following
processes? (Select only one per process.) 191.0200 "Operate outbound transportation"

191.0280 To what extent have the following logistics practices been implemented at your
business entity? (Check one for each question in each row.) a. Formal distribution strategy
(location, number, mission, mix)
191.0280 To what extent have the following logistics practices been implemented at your
business entity? (Check one for each question in each row.) b. Collaborative carrier
management
191.0280 To what extent have the following logistics practices been implemented at your
business entity? (Check one for each question in each row.) c. Supply chain visibility for
managing exceptions
191.0280 To what extent have the following logistics practices been implemented at your
business entity? (Check one for each question in each row.) d. Collaboration and integration
among service providers
191.0280 To what extent have the following logistics practices been implemented at your
business entity? (Check one for each question in each row.) e. Differentiated logistics services
for discrete customer segments

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Confidential

191.0280 To what extent have the following logistics practices been implemented at your
business entity? (Check one for each question in each row.) e. Differentiated logistics services
for
discrete customer segments
Question
191.0280 To what extent have the following logistics practices been implemented at your
business entity? (Check one for each question in each row.) f. Formal returns management

191.0280 To what extent have the following logistics practices been implemented at your
business entity? (Check one for each question in each row.) g. Cross-docking, flow-through

191.0280 To what extent have the following logistics practices been implemented at your
business entity? (Check one for each question in each row.) h. Continuous-replenishment
programs for customers
191.0280 To what extent have the following logistics practices been implemented at your
business entity? (Check one for each question in each row.) i. Management of inventory at
customer site

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Confidential

Question
191.0280 To what extent have the following logistics practices been implemented at your
business entity? (Check one for each question in each row.) j. Share real-time, electronic
demand / inventory data
191.0290 For each of the logistics practices that have been implemented (question 191.0280),
how effective has each practice been in reaching desired goals? (Check one for each question
in each row.) a. Formal distribution strategy (location, number, mission, mix)
191.0290 For each of the logistics practices that have been implemented (question 191.0280),
how effective has each practice been in reaching desired goals? (Check one for each question
in each row.) b. Collaborative carrier management
191.0290 For each of the logistics practices that have been implemented (question 191.0280),
how effective has each practice been in reaching desired goals? (Check one for each question
in each row.) c. Supply chain visibility for managing exceptions
191.0290 For each of the logistics practices that have been implemented (question 191.0280),
how effective has each practice been in reaching desired goals? (Check one for each question
in each row.) d. Collaboration and integration among service providers
191.0290 For each of the logistics practices that have been implemented (question 191.0280),
how effective has each practice been in reaching desired goals? (Check one for each question
in each row.) e. Differentiated logistics services for discrete customer segments
191.0290 For each of the logistics practices that have been implemented (question 191.0280),
how effective has each practice been in reaching desired goals? (Check one for each question
in each row.) f. Formal returns management

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Confidential

Question
191.0290 For each of the logistics practices that have been implemented (question 191.0280),
how effective has each practice been in reaching desired goals? (Check one for each question
in each row.) g. Cross-docking, flow-through
191.0290 For each of the logistics practices that have been implemented (question 191.0280),
how effective has each practice been in reaching desired goals? (Check one for each question
in each row.) h. Continuous-replenishment programs for customers
191.0290 For each of the logistics practices that have been implemented (question 191.0280),
how effective has each practice been in reaching desired goals? (Check one for each question
in each row.) i. Management of inventory at customer site
191.0290 For each of the logistics practices that have been implemented (question 191.0280),
how effective has each practice been in reaching desired goals? (Check one for each question
in each row.) j. Share real-time, electronic demand / inventory data
191.0590 Which of the following technologies and technology-based systems has your
business entity implemented or is your business entity planning to implement to support your
Logistics processes? (Select only one for each technology.) a. Advanced Planning and
Scheduling software (APS)

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Confidential

191.0590 Which of the following technologies and technology-based systems has your
business
entity implemented or is your business entity planning to implement to support your
Question
Logistics processes? (Select only one for each technology.) a. Advanced Planning and
Scheduling software (APS)
191.0590 Which of the following technologies and technology-based systems has your
business entity implemented or is your business entity planning to implement to support your
Logistics processes? (Select only one for each technology.) b. Transportation Management
System (TMS)
191.0590 Which of the following technologies and technology-based systems has your
business entity implemented or is your business entity planning to implement to support your
Logistics processes? (Select only one for each technology.) c. Warehouse Management System
(WMS)
191.0590 Which of the following technologies and technology-based systems has your
business entity implemented or is your business entity planning to implement to support your
Logistics processes? (Select only one for each technology.) d. Bar coding
191.0590 Which of the following technologies and technology-based systems has your
business entity implemented or is your business entity planning to implement to support your
Logistics processes? (Select only one for each technology.) e. Network planning/optimization
tools
191.0590 Which of the following technologies and technology-based systems has your
business entity implemented or is your business entity planning to implement to support your
Logistics processes? (Select only one for each technology.) f. Distribution Requirements
Planning (DRP) Software
191.0600 For each of the technologies and technology-based systems that have been
implemented (question 191.0590), how effective has each been in reaching desired goals?
(Select only one for each technology.) a. Advanced Planning and Scheduling software (APS)
191.0600 For each of the technologies and technology-based systems that have been
implemented (question 191.0590), how effective has each been in reaching desired goals?
(Select only one for each technology.) b. Transportation Management System (TMS)
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Confidential

191.0600 For each of the technologies and technology-based systems that have been
implemented
Question (question 191.0590), how effective has each been in reaching desired goals?
(Select only one for each technology.) b. Transportation Management System (TMS)
191.0600 For each of the technologies and technology-based systems that have been
implemented (question 191.0590), how effective has each been in reaching desired goals?
(Select only one for each technology.) c. Warehouse Management System (WMS)
191.0600 For each of the technologies and technology-based systems that have been
implemented (question 191.0590), how effective has each been in reaching desired goals?
(Select only one for each technology.) d. Bar coding
191.0600 For each of the technologies and technology-based systems that have been
implemented (question 191.0590), how effective has each been in reaching desired goals?
(Select only one for each technology.) e. Network planning/optimization tools

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Confidential

191.0600 For each of the technologies and technology-based systems that have been
implemented
Question (question 191.0590), how effective has each been in reaching desired goals?
(Select only one for each technology.) e. Network planning/optimization tools
191.0600 For each of the technologies and technology-based systems that have been
implemented (question 191.0590), how effective has each been in reaching desired goals?
(Select only one for each technology.) f. Distribution Requirements Planning (DRP) Software
191.0600 For each of the technologies and technology-based systems that have been
implemented (question 191.0590), how effective has each been in reaching desired goals?
(Select only one for each technology.) 191.0610 What is your business entity's RFID tagging
strategy?

a. Transportation (inbound and/or outbound)

b. Warehousing and/or distribution centers

c. Facilities maintenance

d. Information technology

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Confidential

d. Information technology

Question
e. Audit and payment services for freight bills

f. Carrier management services (previously called "Transportation management services")

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Confidential

Question
g. Product returns transport/handling

h. Disposition decision-making for returned products

i. Customs/export

191.0640 For each of the following business functions that have been outsourced (question
191.0630) how effective has the outsourced function been in reaching desired goals? (Select
only one for each function.) a. Transportation (inbound and/or outbound)
191.0640 For each of the following business functions that have been outsourced (question
191.0630) how effective has the outsourced function been in reaching desired goals? (Select
only one for each function.) b. Warehousing and/or distribution centers
191.0640 For each of the following business functions that have been outsourced (question
191.0630) how effective has the outsourced function been in reaching desired goals? (Select
only one for each function.) c. Facilities maintenance
191.0640 For each of the following business functions that have been outsourced (question
191.0630) how effective has the outsourced function been in reaching desired goals? (Select
only one for each function.) d. Information technology

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Confidential

Question
191.0640 For each of the following business functions that have been outsourced (question
191.0630) how effective has the outsourced function been in reaching desired goals? (Select
only one for each function.) e. Audit and payment services for freight bills
191.0640 For each of the following business functions that have been outsourced (question
191.0630) how effective has the outsourced function been in reaching desired goals? (Select
only one for each function.) f. Carrier management services (previously called "Transportation
management services")
191.0640 For each of the following business functions that have been outsourced (question
191.0630) how effective has the outsourced function been in reaching desired goals? (Select
only one for each function.) g. Product returns transport/handling
191.0640 For each of the following business functions that have been outsourced (question
191.0630) how effective has the outsourced function been in reaching desired goals? (Select
only one for each function.) h. Disposition decision-making for returned products

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Confidential

191.0640 For each of the following business functions that have been outsourced (question
191.0630)
Questionhow effective has the outsourced function been in reaching desired goals? (Select
only one for each function.) h. Disposition decision-making for returned products
191.0640 For each of the following business functions that have been outsourced (question
191.0630) how effective has the outsourced function been in reaching desired goals? (Select
only one for each function.) i. Customs/export
191.0650 To what extent are the following statements true concerning your company's
sustainability, or green supply chain strategies and practices? a. There is an ongoing program
for low carbon design for distribution (late customization, picking, packing, reusable and
recyclable packaging, reverse logistics).

191.0650 To what extent are the following statements true concerning your company's
sustainability, or green supply chain strategies and practices? b. Contract with warehouse and
distribution service providers (e.g. fleet providers, haulers, buffer warehouses) favors those
with low direct and indirect CO2 emissions.

191.0650 To what extent are the following statements true concerning your company's
sustainability, or green supply chain strategies and practices? c. Transportation companies are
evaluated for carbon emissions, energy consumption, and strategy or approach to carbon
management.

Qualitative Questions: Select All Responses That Apply


Question

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Confidential

Question
191.0620 If you have a strategy, what do you believe will be your largest benefit from
implementing RFID at your business entity? (Check up to three)

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Confidential

Note: Mock data provided for purposes of illustration.

Question Value
Less than $100 million US Dollars
$100 million to $500 million US Dollars
$500 million to $1 billion US Dollars
$1 billion to $5 billion US Dollars
$5 billion to $10 billion US Dollars
More than $10 billion US Dollars
NR
Top quartile
Middle half
Bottom quartile
NR
We don't have regular access to data beyond
basic transactions. Data is stored in
spreadsheets or system extracts. Analysis is
not performed on a regular basis and
decisions are based on instinct or anecdote.
Data is in department or line-of-business silos.
Insight generation is only performed on an ad
hoc or periodic basis. Decisions may be
supported by data, but are primarily based on
past experience.

Your
Response

Response
Rate

Question Number
S19118341SO0001-1
S19118341SO0001-2
S19118341SO0001-3
S19118341SO0001-4
S19118341SO0001-5
S19118341SO0001-6
S19118341SO0001-0
S19115839SO0001-1
S19115839SO0001-2
S19115839SO0001-3
S19115839SO0001-0

S19115842SO0001-1

S19115842SO0001-2

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Confidential

Question Value
Structured operational data is available and
may include some basic external data.
Insights are generated at department or lineof-business level. Decision making is focused
on analyzing past actions and consequences.
Traditional and unstructured data is integrated
and available from enterprise sources as well
as some external data. While data is available
to many people based on their roles and
needs, using it might require some technical
assistance. Decision making involves historic
analysis and predictive algorithms.
Real-time, internal and external data is readily
accessible across the enterprise based on
need. Information is shared extensively across
the enterprise. The data is integrated realtime and users can access, manipulate and
visualize data on demand. Data-driven
decision making is part of the organization's
culture.
NR
We don't have regular access to data beyond
basic transactions. Data is stored in
spreadsheets or system extracts. Analysis is
not performed on a regular basis and
decisions are based on instinct or anecdote.

Your
Response

Response
Rate

Question Number

S19115842SO0001-3

S19115842SO0001-4

S19115842SO0001-5
S19115842SO0001-0

S19116005SO0001-1

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Confidential

Question Value

Data is in department or line-of-business silos.


Insight generation is only performed on an ad
hoc or periodic basis. Decisions may be
supported by data, but are primarily based on
past experience.
Structured operational data is available and
may include some basic external data.
Insights are generated at department or lineof-business level. Decision making is focused
on analyzing past actions and consequences.
Traditional and unstructured data is integrated
and available from enterprise sources as well
as some external data. While data is available
to many people based on their roles and
needs, using it might require some technical
assistance. Decision making involves historic
analysis and predictive algorithms.
Real-time, internal and external data is readily
accessible across the enterprise based on
need. Information is shared extensively across
the enterprise. The data is integrated realtime and users can access, manipulate and
visualize data on demand. Data-driven
decision making is part of the organization's
culture.
NR
Build-to-Stock
Build-to-Order
Engineer-to-Order
Retail

Your
Response

Response
Rate

Question Number

S19116005SO0001-2

S19116005SO0001-3

S19116005SO0001-4

S19116005SO0001-5
S19116005SO0001-0
S19110513SO0001-1
S19110513SO0001-2
S19110513SO0001-3
S19110513SO0001-4

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Confidential

Question Value
NR
Centralized
Decentralized
Other (Specify)
NR

Your
Response

Response
Rate

Question Number
S19110513SO0001-0
S19111500SO0001-1
S19111500SO0001-2
S19111500SO0001-3
S19111500SO0001-0

Self-supporting-performs most aspects of this


process
Relies on other
forfor
thethe
process
sharedbusiness
servicesunits
center
processas a shared services center for the
Serves
process
Outsources to third party
NR

S19111523SO0001-1
S19111523SO0001-2
S19111523SO0001-3
S19111523SO0001-4
S19111523SO0001-5

Self-supporting-performs most aspects of this


process
Relies on other
forfor
thethe
process
sharedbusiness
servicesunits
center
process
Serves as a shared services center for the
process
Outsources to third party
NR

S19111584SO0001-1
S19111584SO0001-2
S19111584SO0001-3
S19111584SO0001-4
S19111584SO0001-5

Self-supporting-performs most aspects of this


process
other business
forfor
thethe
process
Relies on shared
servicesunits
center
processas a shared services center for the
Serves
process

S19111523SO0001-0

S19111584SO0001-0
S19111594SO0001-1
S19111594SO0001-2
S19111594SO0001-3
S19111594SO0001-4

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Confidential

Question Value
Outsources to third party
NR
Self-supporting-performs most aspects of this
process
other business
forfor
thethe
process
Relies on shared
servicesunits
center
process
Serves as a shared services center for the
process
Outsources to third party
NR
No Implementation
Some Implementation
Extensive Implementation
NR
No Implementation
Some Implementation
Extensive Implementation
NR
No Implementation
Some Implementation
Extensive Implementation
NR
No Implementation
Some Implementation
Extensive Implementation
NR
No Implementation
Some Implementation
Extensive Implementation

Your
Response

Response
Rate

Question Number
S19111594SO0001-5
S19111594SO0001-0
S19112045SO0001-1
S19112045SO0001-2
S19112045SO0001-3
S19112045SO0001-4
S19112045SO0001-5
S19112045SO0001-0
S19111548SO0001-1
S19111548SO0001-2
S19111548SO0001-3
S19111548SO0001-0
S19111549SO0001-1
S19111549SO0001-2
S19111549SO0001-3
S19111549SO0001-0
S19111550SO0001-1
S19111550SO0001-2
S19111550SO0001-3
S19111550SO0001-0
S19111551SO0001-1
S19111551SO0001-2
S19111551SO0001-3
S19111551SO0001-0
S19111552SO0001-1
S19111552SO0001-2
S19111552SO0001-3

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Confidential

Question Value
NR
No Implementation
Some Implementation
Extensive Implementation
NR
No Implementation
Some Implementation
Extensive Implementation
NR
No Implementation
Some Implementation
Extensive Implementation
NR
No Implementation
Some Implementation
Extensive Implementation
NR

Your
Response

Response
Rate

Question Number
S19111552SO0001-0
S19111553SO0001-1
S19111553SO0001-2
S19111553SO0001-3
S19111553SO0001-0
S19111554SO0001-1
S19111554SO0001-2
S19111554SO0001-3
S19111554SO0001-0
S19111567SO0001-1
S19111567SO0001-2
S19111567SO0001-3
S19111567SO0001-0
S19111568SO0001-1
S19111568SO0001-2
S19111568SO0001-3
S19111568SO0001-0

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Confidential

Question Value
No Implementation
Some Implementation
Extensive Implementation
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR

Your
Response

Response
Rate

Question Number
S19111569SO0001-1
S19111569SO0001-2
S19111569SO0001-3
S19111569SO0001-0
S19111556SO0001-1
S19111556SO0001-2
S19111556SO0001-3
S19111556SO0001-0
S19111557SO0001-1
S19111557SO0001-2
S19111557SO0001-3
S19111557SO0001-0
S19111558SO0001-1
S19111558SO0001-2
S19111558SO0001-3
S19111558SO0001-0
S19111559SO0001-1
S19111559SO0001-2
S19111559SO0001-3
S19111559SO0001-0
S19111560SO0001-1
S19111560SO0001-2
S19111560SO0001-3
S19111560SO0001-0
S19111561SO0001-1
S19111561SO0001-2
S19111561SO0001-3
S19111561SO0001-0

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Confidential

Question Value
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Do Not Plan to Implement
Plan to Implement

Your
Response

Response
Rate

Question Number
S19111562SO0001-1
S19111562SO0001-2
S19111562SO0001-3
S19111562SO0001-0
S19111571SO0001-1
S19111571SO0001-2
S19111571SO0001-3
S19111571SO0001-0
S19111572SO0001-1
S19111572SO0001-2
S19111572SO0001-3
S19111572SO0001-0
S19111573SO0001-1
S19111573SO0001-2
S19111573SO0001-3
S19111573SO0001-0
S19111509SO0001-1
S19111509SO0001-2

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Confidential

Question Value
Implemented
NR
Do Not Plan to Implement
Plan to Implement
Implemented
NR
Do Not Plan to Implement
Plan to Implement
Implemented
NR
Do Not Plan to Implement
Plan to Implement
Implemented
NR
Do Not Plan to Implement
Plan to Implement
Implemented
NR
Do Not Plan to Implement
Plan to Implement
Implemented
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective

Your
Response

Response
Rate

Question Number
S19111509SO0001-3
S19111509SO0001-0
S19111510SO0001-1
S19111510SO0001-2
S19111510SO0001-3
S19111510SO0001-0
S19111511SO0001-1
S19111511SO0001-2
S19111511SO0001-3
S19111511SO0001-0
S19111512SO0001-1
S19111512SO0001-2
S19111512SO0001-3
S19111512SO0001-0
S19111513SO0001-1
S19111513SO0001-2
S19111513SO0001-3
S19111513SO0001-0
S19111514SO0001-1
S19111514SO0001-2
S19111514SO0001-3
S19111514SO0001-0
S19111517SO0001-1
S19111517SO0001-2
S19111517SO0001-3
S19111517SO0001-0
S19111518SO0001-1
S19111518SO0001-2

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Confidential

Question Value
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective

Your
Response

Response
Rate

Question Number
S19111518SO0001-3
S19111518SO0001-0
S19111519SO0001-1
S19111519SO0001-2
S19111519SO0001-3
S19111519SO0001-0
S19111520SO0001-1
S19111520SO0001-2
S19111520SO0001-3
S19111520SO0001-0
S19111521SO0001-1
S19111521SO0001-2

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Confidential

Question Value
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
No RFID tagging strategy
Slap and ship for compliance
Tag all products in manufacturing
Maintain separate inventory of tagged and
untagged items
Other (Please specify)
NR
No Outsourcing
Some Outsourcing
Extensive Outsourcing
NR
No Outsourcing
Some Outsourcing
Extensive Outsourcing
NR
No Outsourcing
Some Outsourcing
Extensive Outsourcing
NR
No Outsourcing
Some Outsourcing
Extensive Outsourcing

Your
Response

Response
Rate

Question Number
S19111521SO0001-3
S19111521SO0001-0
S19111522SO0001-1
S19111522SO0001-2
S19111522SO0001-3
S19111522SO0001-0
S19111563SO0001-1
S19111563SO0001-2
S19111563SO0001-3
S19111563SO0001-4
S19111563SO0001-5
S19111563SO0001-0
S19111528SO0001-1
S19111528SO0001-2
S19111528SO0001-3
S19111528SO0001-0
S19111529SO0001-1
S19111529SO0001-2
S19111529SO0001-3
S19111529SO0001-0
S19111530SO0001-1
S19111530SO0001-2
S19111530SO0001-3
S19111530SO0001-0
S19111531SO0001-1
S19111531SO0001-2
S19111531SO0001-3

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Question Value
NR
No Outsourcing
Some Outsourcing
Extensive Outsourcing
NR
No Outsourcing
Some Outsourcing
Extensive Outsourcing
NR

Your
Response

Response
Rate

Question Number
S19111531SO0001-0
S19111532SO0001-1
S19111532SO0001-2
S19111532SO0001-3
S19111532SO0001-0
S19111533SO0001-1
S19111533SO0001-2
S19111533SO0001-3
S19111533SO0001-0

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Question Value
No Outsourcing
Some Outsourcing
Extensive Outsourcing
NR
No Outsourcing
Some Outsourcing
Extensive Outsourcing
NR
No Outsourcing
Some Outsourcing
Extensive Outsourcing
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR

Your
Response

Response
Rate

Question Number
S19111534SO0001-1
S19111534SO0001-2
S19111534SO0001-3
S19111534SO0001-0
S19111535SO0001-1
S19111535SO0001-2
S19111535SO0001-3
S19111535SO0001-0
S19111536SO0001-1
S19111536SO0001-2
S19111536SO0001-3
S19111536SO0001-0
S19111538SO0001-1
S19111538SO0001-2
S19111538SO0001-3
S19111538SO0001-0
S19111539SO0001-1
S19111539SO0001-2
S19111539SO0001-3
S19111539SO0001-0
S19111540SO0001-1
S19111540SO0001-2
S19111540SO0001-3
S19111540SO0001-0
S19111541SO0001-1
S19111541SO0001-2
S19111541SO0001-3
S19111541SO0001-0

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Question Value
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective

Your
Response

Response
Rate

Question Number
S19111542SO0001-1
S19111542SO0001-2
S19111542SO0001-3
S19111542SO0001-0
S19111543SO0001-1
S19111543SO0001-2
S19111543SO0001-3
S19111543SO0001-0
S19111544SO0001-1
S19111544SO0001-2
S19111544SO0001-3
S19111544SO0001-0
S19111545SO0001-1
S19111545SO0001-2

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Question Value

Your
Response

Response
Rate

Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
To no extent
To little extent
To some extent
To a significant extent
To a very great extent
NR
To no extent
To little extent
To some extent
To a significant extent
To a very great extent
NR
To no extent
To little extent
To some extent
To a significant extent
To a very great extent
NR

Question Value

Question Number
S19111545SO0001-3
S19111545SO0001-0
S19111546SO0001-1
S19111546SO0001-2
S19111546SO0001-3
S19111546SO0001-0
S19118321SO0001-1
S19118321SO0001-2
S19118321SO0001-3
S19118321SO0001-4
S19118321SO0001-5
S19118321SO0001-0
S19118322SO0001-1
S19118322SO0001-2
S19118322SO0001-3
S19118322SO0001-4
S19118322SO0001-5
S19118322SO0001-0
S19118323SO0001-1
S19118323SO0001-2
S19118323SO0001-3
S19118323SO0001-4
S19118323SO0001-5
S19118323SO0001-0

Your
Response

Response
Rate

Question Number

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

Question Value
Reduce DC/warehouse cost
Reduce inventory
Improve trading relationships
Improve distribution processes
Meet compliance requirements
Other (Please specify below.)

Your
Response

Response
Rate

Question Number
S19111564SA0001-0
S19111564SA0001-0
S19111564SA0001-1
S19111564SA0001-0
S19111564SA0001-0
S19111564SA0001-0

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

About APQC
APQC is the leading resource for performance analytics, best practices, process improvement, and knowledge
management. The organization's research studies, benchmarking databases, and renowned Knowledge Base provide
managers with intelligence to transform their organizations. A member-based nonprofit founded in 1977, APQC serves
over 750 of the Fortune Global 1000 companies and numerous government organizations. For information, visit
www.apqc.org or call +1-713-681-4020.
How to Use the Open Standards Report

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential

About APQC
To help your organization gain the greatest value from its custom Open Standards Research report, APQC has outlined
some simple and effective ways to leverage the findings.
Reviewing Your Open Standards Report
When you receive your benchmarking report, set aside a block of time to read through it in its entirety. Note any
questions you would like to pose to the APQC research team for clarification or additional information. You can contact
the Open Standards Research help desk by phone at 800-776-9676 or +1-713-681-4020 and by e-mail at
OSBC@apqc.org.
Stakeholder Review Session
Conducting a review session with key stakeholders is an excellent way to develop and gain support for improvement
initiatives. Some of the most common ways that organizations leverage Open Standards Research reports in their
stakeholder review sessions are:
to set goals as part of the annual budgeting and planning process;
to identify and prioritize improvement projects;
to compare performance and business practices across multiple internal units;
to learn about and adapt best practices from top performers;
to incorporate metrics into businesses cases to support restructuring, merger, or outsourcing evaluations;
to provide performance data for common frameworks or methodologies such as Six Sigma; and
to establish a baseline prior to a technology implementation.

2011 APQC. ALL RIGHTS RESERVED.


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Confidential

About APQC
Heres how three past participants leveraged the information in their reports:
A building products manufacturer held a two-day event with leaders from various functional areas to discuss the
data. The company coupled the Open Standards Research report with customer feedback to plan improvements. Over
the course of two days, the company spent 20 hours reviewing findings and developing a list of 20 improvement
projects.
International Truck & Engine used several reports to facilitate its annual planning process. A team reviewed the
data, flagged improvement areas, and set goals for the next year. The organization identified between five and 10
action items for each Open Standards Research report it completed.
Working with a consulting firm, Thomas Steel Strip used the Open Standards Research report as a foundation for its
process improvement plan. The team created a matrix of its key measures, customized some calculations, and
conducted work sessions to identify improvements. As a result of the follow-on activities, the supply chain area
reduced finished goods inventory by almost 50 percent and increased inventory turns, allowing for lower inventory
levels and faster delivery.
Heres what participants had to say about their Open Standards Research reports:
I reviewed six or seven key points [from the report] internally with a group. The company comparisons were very
relevant. We identified about 25 percent of the [company comparison] information for further internal discussion.
Weve added the findings to our benchmarking measurement program that we use for program review, course
correction, and feedback throughout the organization.

2011 APQC. ALL RIGHTS RESERVED.


If you would like additional or customized analysis, please contact APQC at 800-776-9676.

Confidential