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Robert J Scalia

334 Cedar Lane


Mount Laurel, NJ 08054
856 235-5937
Cell 609 410-4440
rscalia1@comcast.net

Professional Profile
• Retail Store Manager for more than 25 years with a history of success in Sales
Management.
• Achieved 2 President Cabinet Awards issued to the top 2% of all Store Managers
in the United States.
• Opened several new locations and had them running properly from the beginning
• Proven to be a Creative problem solver with the ability to adjust to many different
situations.
• Extensive experience recruiting and hiring staff in sales and support personnel
• Possess the ability to drive revenue growth with sales Associates.
• Resolved conflict disputes with employees and customers
• Developed employees and advanced them up the ranks
• Boosted staff morale @ many locations
• Exceeded Corporate profit goals on a regular basis
• Attended Brian Tracy Sales Training Seminars

Work Experience
Verizon Wireless, Retail Store Manager 4/1995 – 12/2009
South Jersey Kiosk Group

• Conducted interviews, Hired, Trained and Developed new candidates.


• Wrote and delegated Store Schedules for multiple locations.
• Reviewed and Approved weekly timesheets
• Completed and oversaw Merchandise changes
• Supervised and secured store inventory in and out of locations
• Interacted with staff and customers for positive experiences
• Coached employees to take care of the “Needs of the Business”
• Structured proper selling steps. This would include Top-down selling
recommendations and Role-playing.
• Mentored employees in order for them to advance to the next level.
• Assist Team members with follow-up connections for existing and future
contacts.
• Initiated Net Promoter Scores program to gage customer satisfaction.
• Made sure customers are satisfied with products and Service in order to Reduce
Churn
• Supervised Fees were being collected and Discounts used properly to control
costs.
• Facilitated Staff sessions. Attended and participated in District and Regional
Meetings
• Personally got involved with any and all Customer Escalations until complaints
were completely resolved.
• Challenge and teach staff to exceed Company Objectives by setting goals.
• Accomplished Monthly Sales Goals. Directed staff on financial plans so they
could achieve positive results.
• Directed staff to accomplish and improve Operation controls
• Evaluated, Reviewed and Wrote Employees Performance Appraisals based on
Company guidelines. Assigned overall ratings to each employee and issued merit
increases.
• Organized daily cash deposits. Completed change orders
• Inspected locations for any work required and expedited tasks to be completed

Silo Incorporated, Store Manager 9/1990 – 4/1995

• Operated Audio/Video Appliance Store


• Scheduled Delivery service

Wall-to-Wall Sound and Video, Store Manager 6/1985 – 8/1990


• Supervised and operated a High-end Electronic Super Store
• Expedited repair service

Education
January, 1978
Awarded a
Bachelor of Science Degree
Major: Marketing Management
Minor: Accounting
Richard Stockton College Of New Jersey
Pomona, NJ