Professional Documents
Culture Documents
Exam 2 Review
Chapters 11 17
60 MC
7 short answer
Chapter 11 8 MC
What is a Product
Different types of products
Specialty
Convenience
What the product mix is (assortment)
What a brand is
About brand equity
About brand loyalty
About packaging
Primary
Secondary
About labels
Chapter 12 8 MC
What innovation is
The benefits of new products to the firm
The diffusion of innovation process and how companies use it
About relative advantage
The steps in the new product development process
Idea generation
Concept development and testing
What brainstorming is
Sources of new ideas
About alpha and beta testing
Know the stages of the product life cycle
Chapter 13 8 MC
What a service is
The characteristics of a service
Intangible
Inseparable
GAAP model
Each of 4 service gaps
Building blocks (dimensions) of service quality
Zone of tolerance
Service recovery
Chapter 14 9 MC
What the uniqueness of price is in the marketing mix
What target return pricing is
What return on investment is and how to calculate it
ROI = net profit/assets
What a demand curve is/what it does
About price elasticity of demand and how to calculate it
PED = % change Q / % change P
Elastic if < -11
Inelastic if > -1
Calculate, tell if elastic or inelastic, and then tell why
Know the income effect
Know the cross price elasticity
The different types of cost
Fixed
Variable