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Fan Yang


8023 Cobble Creek Cir. Potomac, MD 20854 U.S.A. 240-603-8535

Program Manager with fifteen years of extensive experience in the information technology industry
involving web development, software implementation, solution architecture, process improvement, network
infrastructure, system integration, security compliance, and project management for Finance, Marketing,
Risk Management, HR, and Telecommunication systems.

Project and Program Management
Contract Negotiation
Profit and Loss Management
Business Data Analytics

System Development Life Cycle

Solution Design & Development
System Analysis & Integration
Software Release & Implementation

Business Process Enhancement

Business Recovery Control
Business Proposal Execution
Enterprise Solution Evaluation

02/11~Present OPENET Telecom Inc.
Program Manager, Professional Services
Major accomplishments
Generated multi-million dollar revenue
Reached multi-million dollar revenue goal annually. Ensured effective execution plan for the team to
meet the revenue target.
Implemented and managed solutions for 10 million subscriber base
Managed the implementation and upgrade of several key solution platforms tailored between 5 to 10
million cable subscribers to meet business intelligence requirements in terms of viewership entitlement
and metering; high speed data mediation, rating, usage web presentment, metering; and digital phone
voice over IP call detail records mediation, rating and reporting.
Implemented and managed solutions interfacing with cutting edge technology
Managed the implementation and upgrade of TV Everywhere solution enabling entitlement for 2
million subscribers to view TV programs from iPad and any smart phone devices.
Major responsibilities
Manage a multi-million dollar account on program level including business initiatives, revenue and
P&L management, resource management, release management, customer relationship management,
and process improvement. Established partnership in the cable industry including Time Warner Cable,
Brighthouse Network, Kansys Inc., and Cable Vision. Consulted Openet solutions with Comcast and
Cox Communications.
Oversee multiple accounts, programs, and projects across solution platforms on customer site including
Audience Measurement, TV Everywhere and Advanced Mediation and Rating in the effort of
supporting customers business and IT initiatives.
Manage a team of 15 to 20 IT professionals to ensure on time project delivery, excellent solution
quality, best practices, proactive communication and meeting internal and customer expectations.
Encourage the team to meet quarterly to discuss and evaluate career goals.
Collaborate with Sales team to identify new business opportunities and prepare business proposals to
customers presenting business intelligence technology, solution scope, estimated cost, and timeline.
Define phased approach in scope, timeline and cost milestone for initiatives over a million.
Collaborate with customers Sr. Management to determine annual budget allocated to Openets
solutions based on business initiatives and enhancements.
Set revenue goal taking into consideration of all potential projects, and set execution plan to ensure
that revenue target is met.
Collaborate with Finance team to manage revenue recognition, resource allocation, and invoice
triggering process on a monthly basis to closely monitor revenue progress throughout the year.
Establish, support and redefine internal and external processes to improve efficiency and solution
Implement agile methodology in project management with the Product team in order to promote
adaptive planning, fast delivery, and generate rapid and flexible response to change.
Identify risks and dependencies. Ensure proper communication and escalation to/between team
members and customers. Communicate executive status to Sr. Management and stakeholders.
Assisted Global Operations team in rolling out SAP Project Management and Timesheet modules
within the company.



Fan Yang

8023 Cobble Creek Cir. Potomac, MD 20854 U.S.A. 240-603-8535

Project Manager/Team Lead, Finance Systems
Major accomplishments
Company wide IT initiatives
Acted as project manager to lead application teams through various IT enterprise-wide initiatives from
beginning to the end including PeopleSoft upgrade, oracle 9i and 10g upgrade, server
upgrade/migration, Linux migration, BPA conversion, TAM upgrade, Terminal server upgrade, PCI
compliance, IE8 upgrade. Participated in EPPM back-end architecture design, rollout and training.
Enterprise Wide Online Expense Report System
Implemented and managed enterprise wide on-line Expense Report System providing financial data
flow between HR, Enterprise AP and Payroll. Successfully designed and lead system expansion to the
international business center in UK following corporate finance strategy and change management.
Incentive Sales Online Gift Card Purchasing Program
Implemented and managed core components of Incentive Sales online gift card purchasing program
helping the department partner up with third party retail gift sites and Marriott Reward program
generating additional revenues. Successfully lead the program expansion to the UK retail industry
overseeing the complete bank certification process of credit card authorization.
Risk Management Web Enabled Claims System
Implemented and managed Risk Management Claims System for Casualty Claims and Short Term
Disabilities supporting the corporate office and six major regional offices to ensure that claim
processing and payment processing were handled according to industry policy, government rules and
regulations, and company guidelines. Successfully managed projects and streamlined processes in
order to increase efficiency.
Major responsibilities
Developed and executed detailed project plans, implementation schedules, and post delivery support
plans. Participated and organized program level presentations. Monitored progress of projects by
managing initiatives, scopes, schedules, issue logs, milestones, deliverables and resources.
Managed customer expectations and achieved customer satisfaction through requirement gathering,
cost efficiency analysis, prioritizing issues and risks, presenting resolution of project issues, evaluating
vendor estimates and user acceptance testing. Identified project needs and followed change control
process to handle scope changes.
Maintained communications among stakeholders. Facilitated regular meetings between business units,
developers and vendor resources to update work plan progress and deliverable status.
Developed detailed technical scope and specification documents, and assisted in the development of
proposals. Established and maintained matrix for all requirements based on scope.
Collaborated with key stakeholders and IT resources to build consensus around infrastructure
environments and architectural solutions, defined both high-level and detailed expectations.
Acted as team lead in a cross-functional structure to ensure that business needs are met. Managed dayto-day execution of online software development, implementation and integration projects with
multiple external and internal resources. Identified improvements and fixes in the 3rd party web
Performed cost benefit analysis and gap analysis for proposed solution changes.
Collaborated with other IT teams to support the annual audit process.
Managed IT staffs from technical and goal setting perspective. Provided constructive feedback during
performance review process.
Enhanced enterprise wide business processes for internal clients using technical expertise and in depth
knowledge of business procedures and industry standards.
Developed technical partnership and resolution processes with vendors such as IBM, AMEX,
Cybersource, Netlink, Wedding Solutions, Chase Paymentech, First Data, Rare Medium, Valley Oak
(Aon Corporation), Genex, Xerox, Actec, ISO, CS STARS.
Produced knowledge transfer plan which documented a methodology for documentation standards and
work techniques to ensure smooth transition between internal and external resources.
Participated in periodic business recovery study and analysis at the data center. Evaluated systems
network architecture and system layer impacts throughout the recovery process.
Evaluated key financial systems for PCI and SOX compliance. Provided oversight for vendor
remediation. Executed data management to assure data security according to industry requirements.
Web Development Lead, HR/Finance Systems Integration
Major accomplishments
Job Search

Fan Yang
8023 Cobble Creek Cir. Potomac, MD 20854 U.S.A. 240-603-8535

As lead developer and liaison, designed and implemented the first internal job posting search engine
when HR transitioned to web solutions. The key features and core functionalities of the search engine
were later incorporated into the new enterprise wide HR self management tools.
Disbursement Approver Database for corporate expenditures
As lead developer and liaison, re-designed the on-line disbursement approver system to accommodate
business expansion and allow authority over multiple expense types across multiple departments.
Optimized data flow to critical upstream systems such as enterprise Expense Report System and
enterprise AP.
Leadership Planning System
As lead developer, designed and implemented the very first complex web based application to allow
HR technology group to overview all associates career development and evaluate departments EEO
goal accomplishments.

Major Responsibilities
Created and managed online systems from initiation through delivery in a team environment under
software development life cycle processes including requirements analysis, design, development, unit
testing, quality assurance, user acceptance testing, project implementation, and post project review.
Obtained functional and technical requirements and developed use cases for both new and existing
online systems. Developed detailed technical scope and specification documents for customer
Designed and developed core components of N tier web applications utilizing extensive knowledge of
Oracle database, UNIX, SQL, PL/SQL, Visual Basic, and ASP.
Provided in-depth technical expertise and problem solving for critical internal HR/Finance web
Performed gap analysis in order to stabilize and automate processes and data flow between systems.
Conducted group training sessions to build knowledge on database concepts and database connections.
Provided data mapping mechanism during data source conversion, and supported the automation
process of data transfer between systems.
Project Analyst, A&C International Finance
Managed and provided accounting and financial analysis for all International Architecture &
Construction projects.
Designed and developed MS Access programs to efficiently manage work orders, estimates, budgets,
forecasts, retention, and procurement contacts in A&C international finance division.
Operating System: Windows, UNIX, Linux Red Hat Enterprise
Interface Method: MQ Series, FTP, SFTP, Real-time Diameter and Plugin
Oracle, SQL Server, DB2, MS Access
High availability, Geo redundancy active/active, active/passive
VB, VBA, PL/SQL, SQL, SQR, UNIX shell script, ASP, JAVA script, HTML, XML
PMP Certified in 2009. Pending renewal.
University of Maryland at College Park
Bachelor of Science, May 1998
Double Major: Finance, Decision Information Science (DIS), graduated Cum Laude.
Received academic honors every semester