12 Kelmar Avenue • Malvern, PA 19355 mahoney.tech@gmail.com • 610.731.4609

Track record of excellence managing enterprise systems Microsoft-certified systems and network management professional offering more than eight years of experience installing, improving, and supporting LAN/WAN, IP, and VoIP networks. Solid background end-to-end infrastructure build and expansion projects including server/switch build, configuration, and installation and go-live support. Proven successes improving systems performance and reducing administrative inputs through process automation, systems enhancement, and resolution of chronic performance issues. Highlights of Expertise:
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Systems Management Deployments & Installations Migrations & Moves Technology Planning

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VMware 4 Backup & Recovery Group Policy Deployment Technical Documentation

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Tiers I/II/III Support Server Maintenance Software Testing Enterprise Systems

Technical Proficiencies: Certifications: Platforms: Technologies: Tools: MCP, Network+ MS Server 2003, Windows XP, Windows 7, Linux, VMware 3.5/4 ACL, VLAN, EIGRP, OSPF, RIP, Layer 2/3 protocols ,DHCP, DNS, DMZ, NAT, VPN, VoIP Active Directory, Blackberry Enterprise Server, Group Policy Management, MS Exchange 2007, MS Virtual Server 2005, WSUS, MS Office Suite, Symantec Backup Exec, Veritas Replication Exec SQL Server 2005, Visual Fox Pro Cisco switches and routers, HP/Dell/IBM desktop equipment, tape drives, Avaya/NEC IP phones, security cameras, DVR system Kix, VBScript, WMI

Database: Hardware: Scripting:

JEVS HUMAN SERVICES, Philadelphia, PA Systems Support Specialist
Manage ten server, 300+ user, LAN in 15-site agency across greater Philadelphia including Active Directory, DNS, DHCP, VoIP phone system, WSUS, Symantec Antivirus, and Group Policy Management - Ensure maximum uptime and optimal performance across all servers, switches, security systems, and phone systems. Install and maintain Cisco and Dell switches. Administer rolebased security and permissions, backup policies, and service pack/software upgrade installation. Create all images for various desktop equipment. Lead MSI packaging, slipstreaming, and other upgrade deployments throughout the agency. Partner with vendors to test and deploy third-party enterprise applications and tools. Selected Contributions: • Migrated local network environment to VMware with minimal disruption to production operations. • Authored scripts using VBScript, WMI, and Kix that automated routine tasks and ensured greater levels of reliability.

2008 – Present

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Inventoried all capital assets at site. Configured PXE server for faster imaging. Created multiple MSI packages to deploy various software agency-wide. Built and deployed new DC. Authored procedural and process documentation ensuring currency and accuracy of technical body of knowledge. Teamed with vendors for enterprise application upgrades, disaster recovery planning and licensing. 2007 – 2008

INTERPHASE SYSTEMS, Chadds Ford, PA Desktop Technician

Supported 2000+ users in IBM environment with Active Directory, BES, and Avaya IP issues ensuring point of contact resolution. Provided IMAC support; ghosted laptops and desktops and installed printers. Resolved software conflicts, performed troubleshooting and install patches and hot fixes. Provided 24/7 on-call executive support. CANON TECHNOLOGY SOLUTIONS, Conshohocken, PA Field Technician Provided onsite support to various customers across Pennsylvania including SEI Investments and AAA Mid-Atlantic. Installed printers, performed systems troubleshooting, and upgraded equipment. Key Contribution: 2006

Provided service for any and all companies with Canon service contracts in position requiring nearly 100% travel. 2005 – 2006

PATRIOT TECHNOLOGIES, King of Prussia, PA Desktop Technician

Served as technical support for 7000+ Wyeth Pharmaceuticals users in HP environment for hardware, software, and connectivity issue resolution. Key Contribution: ** ** ** ** ~ Additional support experience as Desktop Technician with American Canine Association and as Helpdesk Technician with the U.S. Agency for International Development ~




B.S. in Information Systems – Networking Concentration (Expected 01/2012) STRAYER UNIVERSITY, Trevose, PA A. S. Degree ITT TECHNICAL INSTITUTE, King of Prussia, PA Professional Development Installing & Configuring Virtual Machines – MS Virtual Server 2005 ▪ Configuring Virtual Machines in VMware 3.5 Infrastructure and P2V Migration ▪ Configuring Virtual Machines in VMware 3.5 Infrastructure and P2V Migration ▪ Installing and Configuring MS Server 2003 with a variety of services ▪ Exchange Installation and Administration ▪ Installing and Configuring SQL Server 2005 Maintenance Plans ▪ Knowledge of Layer 2/3 Protocols (OSPF, RIP, EIGRP) ▪ Configuring Cisco Devices With EIGRP, ACL, Trunking Protocols, and DHCP ▪ Experience with NAT and DMZ Construction ▪ Installing and Configuring Tape Drives – Stand Alone and Cascaded Devices ▪

Troubleshooting at all Levels of Support ▪ Writing Procedural and Compliance Documentation ▪ Successfully Refining and Implementing New Projects

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