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107 Otter Glen Drive * Hendersonville, TN 37075 * (615) 804-9731 Cell

                  Top-producing, high-energy professional with over 18 years of experience in Retail Sales
Management, Training and Sales Operations, expertise in retail account/sales management,
innovative marketing, brand awareness, account growth, account maintenance and client
relations development.

PROFILE          • Proven professional, who managed a team of Retail Sales Managers and employees to
achieve over 100% monthly in one way paging and wireless sales.
• Service Center Manager, Responsible for sales, service, and customer retention in the
Nashville TN and the Mobile, AL markets.
• Recognized leader amongst peers, selected to serve on numerous committees to improve
customer service, sales and policy and procedure manuals, recipient of two gold awards for
Teletouch Excellence, Area Retail Sales Manager of the Year in 1999 and Honorable
Mention Area Retail Sales Manager of the Year in 2001.
• Retail Sales Analysis/Consultant, successfully worked with other retail markets to
implement new policies and procedures and restructure retail in other markets of Teletouch
• Customer Service and Payment Center Manager, responsible for payment center
supporting four states and incoming customer service calls, supporting nine states with
numerous offices.



March 2003-Present TELETOUCH PAGING, Service Center Manager, Nashville, TN

Responsible for the daily operations, monthly audits, inventory control, office expenses,
and day end accounts receivables.
Achievements – Results Responsible for revenue growth and customer retention
Combined totals for (2005-2009) $ 2.75 M.
Manage collections of the active, past due accounts for Nashville and Mobile Markets.
Achievements -Maintained lowest write-offs and aged balances company wide.
Responsible for monthly auto debit report and daily electronic funds transferred from
Bank’s to customer accounts and inputting data into on line banking for paging division.
Responsible for the daily reconciliation of cash deposits company wide.
Total deposits reconciled in 2007 $11.6M., 2008 $10.3M., 2009 $7.3M.

July 1995 –Feb.-2003 TELETOUCH PAGING, Area Retail Sales Manager, Nashville, TN
Managed retail stores in Memphis, Nashville and Knoxville markets, specializing in
Teletouch, one way paging, reseller, and cellular sales for Cricket, Sun Com, and Nextel.
Staffing, orientation, training of employees and daily interaction with staff to promote sales
And customer service excellence.
Achievements- Consistently achieved 110% of quota
Responsible for managing inventory control, monthly billing, payroll and retail commission
Facilitate monthly audits for retail account managers in Nashville/Knoxville markets.

Feb.1991- June 1995 TELETOUCH PAGING, Senior Account Manager, Nashville, TN

Generate new business and service account base.
Achievements- Consistently met or exceeded 100 % of sales goals.
Outstanding Sales Consultant March and September, 1994

June. 1990 - Feb.1991 SUNTRUST BANK, Senior Relief, Nashville, TN

Provide support in the branch system and on the job training of new bank tellers.

Mar.1988- Mar.1990 SUNTRUST BANK, Loan Processor, Nashville, TN

Responsible for processing financial loans for numerous lending officers

Sept.1984-Mar.1988 SUNTRUST BANK, Branch Head Teller, Nashville, TN

Responsible for the cash flow of the branch and for the tellers on teller row


EDUCATION Business Administration, Volunteer State Community College, Gallatin, TN 2 years


REFERENCES Available upon request

107 Otter Glen Drive * Hendersonville, TN 37075 * (615) 804-9731 Cell

Dear Sir or Madame,

I would like to be considered for positions utilizing my 18 plus years of strategic selling skills and training,
Retail sales management, service center management, innovative marketing, brand introduction, awareness and
growth, and client relations. The enclosed will provide you with my professional and educational background.

I know that my effective training and motivational management techniques maximize staff productivity, loyalty,
service quality and corporate profitability. I am experienced in troubleshooting and resolving diverse account
concerns, providing customized solutions to specific client objectives, and delivering individualized service to build
a loyal client base in a highly competitive marketplace. I have consistently led retail sales teams, while exceeding
sales and profitability objectives.
At your convenience, I would appreciate the opportunity to meet with you to further discuss your growth
objectives and my abilities to help you achieve them. Thank you for your time and consideration. I look forward to
hearing from you soon.


Tammy Teal