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Feedback on tutorial 2 ENM401E Semester 2 of 2015

Based on chapter 5 of the prescribed book


Managing People and Teams

Dear learner

Please note that these tutorials should be done as part of your preparation for the
examination.

You were asked to do the following questions from the workbook:

5C.1.1
5C.2.1
5C.3.1
5C.4.3
5C.4.5
5C.5.1
5C.5.2 a)
Memorandum: myUnisa tutorial number 2 Semester 2, 2015 [ENM401E]

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5C.6.1
5C.8.1 a)
5C.8.2

I would like to thank the students who uploaded their answers to myUnisa. The other
students should please follow their example. Do not be afraid to do so. I am sure that you
will learn a lot when attempting to answer the tutorials. It is better to make mistakes now,
rather than in the examination. Try to still upload your answers to the other tutorials before I
provide a suggested solution. My suggested answers for tutorial number 2 follow:
_______________________________________________________
Question 5C.1.1
Engineers and technologists that manage or supervise people need certain skills. List some
of the skills that they need to ensure that conflict between employees and diversity of
employees do not influence effective teamwork negatively. Draw a table similar to the one
below and list at least three skills under each of the headings provided.
Human relations

Conflict

Teamwork

management

(12)

Diversity
management

Answer 5C.1.1
(METS-3: 92)
HUMAN
RELATIONS

CONFLICT
MANAGEMENT

TEAMWORK

DIVERSITY
MANAGEMENT

Clear objectives
Openness
Trust and support
Co-operation
Information sharing

Open
communication
Multi-cultural
respect
Non-discriminatory

Communicating
Team building
Positive attitude
Open mindedness
Appreciation

Problem definition
Collect information
Problem focus
Communicating
Understanding

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Networking

Consider options
Agree on solution
Implement solution
Follow-up action

Consensus
Flexible leadership
Review teamwork
Individual
development
Mutual help

behaviour
Representatives
Celebrate diversity
Sensitivity
Understanding and
trust

_______________________________________________________
Question 5C.2.1
List at least five reasons why engineers should have well-developed human relations skills.
Answer 5C.2.1
(METS-3: 92) Any five of the following:
Engineers often have to work with people in the workplace.
Engineers have to mobilise people in order to meet goals.
To make engineering work more effective.
Engineers have to comply with various HR-related laws otherwise they may cause or
contribute to labour unrest, law suits and low productivity.
Engineers have to liaise with customers and design products for their customers.
Engineers have to maintain sound human relationships with suppliers
Establishing contact and building partnerships and cooperation agreements require
human relations skills.
_______________________________________________________
Question 5C.3.1
Provide guidelines that an engineering manager should follow to promote sound human
relations in the workplace. You may use the following pointers:

Communication

Trust

Positive attitude

Open-mindedness

Appreciation

Networking

Memorandum: myUnisa tutorial number 2 Semester 2, 2015 [ENM401E]

(6)

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Answer 5C.3.1
(METS-3: 93)
Communication Must be open/clear. Listen to employees.
Trust Express true feelings and opinions.
Positive attitude Inspire and encourage others.
Open mindedness Be open to new ideas, concepts and approaches. Integrate
contributions from others.
Appreciation Recognise contributions of others.
Networking Share ideas with people outside your department.
_______________________________________________________
Question 5C.4.3
One of the less experienced supervisors in your department approached you for some
advice. He wants advice on how to deal constructively with conflict in his team. Provide him
with some guidelines.

(6)

Or
You are the manager of two employees who continually clash over various issues. Describe
what you will do to resolve the conflict in your team.

(6)

Or
You are managing a team of ten people, but two of the team members dont get along with
each other. How will you manage the conflict situation? [Source: DME, Mine Managers
Examination, Mine Management and Industrial Law, 15 May 2008, Question 2.2]

(10)

Answer 5C.4.3
(METS-3: 96)
Guidelines for dealing with conflict
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Define the problem (Focus on real causes on not symptoms)

Collect information (Get the facts)

Focus on the problem (concentrate on issues, do not get personal)

Communication (Talk to both persons involved keep lines of communication open)

Understand the parties (Try to understand the various points of view listen carefully)

Consider all alternatives (Do not jump to a final solution before you have not considered
various ideas and approaches)

Agree on the solutions (A solution must be decided upon that will achieve the desired
goals)

Implement the solution (Discuss with both parties how to implement the solution)

Follow-up action (Make an attempt to follow the solution through)

(6)

_______________________________________________________
Question 5C.4.5
Briefly evaluate the following factors in terms of their potential to cause conflict in the
workplace:

Breakdown in communication

Personality clashes

Inconsistent and unfair behaviour

Autocratic management style

Lack of resources

Persons from different cultures having to work together

(6)

Answer 5C.4.5
(METS-3: 94)

(6)

Breakdown in communication receiver misunderstands message or sender


communicated message unclearly.

Personality clashes People with different personalities may not agree with another on
various issues and the way in which issues are handled.

Inconsistent and unfair behaviour nepotism, inconsistent and unfair behaviour will
always cause strong reaction from people who are discriminated against.

Autocratic management style Many people resent an autocratic management style


which will increase the potential for conflict.

Lack of resources Will result in competition between departments. Some will win and
others will loose.

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Different cultures If people from different cultures do not understand each other then
their inability to understand and appreciate each other may result in conflict.
_______________________________________________________

Question 5C.5.1
A. List and describe the four stages that you would expect a new team to go through as
it develops into a well-functioning unit that achieves its objectives.

(8)

Answer 5C.5.1
Four stages of team development (METS-3: 98)
Forming Team members come together; realise that they are going to work
together; awareness that there is a need for teamwork.
Storming Dialogue is started that could result in conflict. The members do not
have any guidelines or rules to follow in their behaviour.
Norming Members start to co-operate. Ground rules are established.
Performing Mutual goals exist. Members perform productively and objectives are
achieved.

(8)

_______________________________________________________
Question 5C.5.2 a) (SMWT roles)
List the roles of the members in a self-managing work team (SMWT).

(4)

(METS-3: 98)

Problem solver

Trainer

Decision Maker

Customer advocate

Team player

Resource provider

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Skilled worker (ANY FOUR)


_______________________________________________________

Question 5C.6.1
Match each of the following types of discrimination with the correct example. In
your answer book, write down the number of each type of discrimination, and next
to it the letter representing the correct option, e.g. 1. f.
Type

of

(5)

Example of discrimination

discrimination
1. Ableism

a. An 18-year-old employee who joined the company recently is


excluded

from

decision-making

structures

because

the

more

experienced managers believe that she does not have the necessary
insight and experience to provide input.
2. Ageism

b. An all-male selection panel rejects a female employees application for


a senior position because the panel members believe that she cannot
handle stress because she is female.

3. Classism

c. The building does not cater for people with disabilities.

4.

d. The tea room may be used by managers only and engineers.

Religionism

Administrative staff, technologists and labourers are not allowed in the tea
room.

5. Sexism

e. An important meeting is scheduled for a Friday afternoon, when


Muslim staff members will be unable to attend owing to religious
commitments.

Answer 5C.6.1 (METS-3: 101)


1.

(c)

2.

(a)

3.

(d)

4.

(e)

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5.

(b)

(5)

______________________________________________________
Question 5C.8.1 a)
There are huge cultural differences between Swedes and Somalians. This is described by
one Somali immigrant as follows: For Somali immigrants [coming to Sweden] is like being
transported to Mars (Source: The Economist, 2013. Special report: The Nordic Countries, 2
Feb 2013: 7). South Africa is known as the rainbow nation because of the various cultural
groups that live in the country. These cultural groups have to work together to reach national
goals, organisational goals and personal dreams. You have been appointed to a senior
management position in a multi-cultural environment. Briefly describe how you envisage
maintaining and nurturing sound human relations in this environment.

(12)

Answer 5C.8.1
This question deals with both the following two sections from the textbook:

Guidelines for sound human relations (METS-3: 93); and

Diversity management (METS-3: 103).

Sound human relations (METS-3: 93)


Communication Must be open/clear. Listen to employees.
Trust Express true feelings and opinions.
Positive attitude Inspire and encourage others.
Open mindedness Be open to new ideas, concepts and approaches. Integrate
contributions from others.
Appreciation Recognise contributions of others.
Networking Share ideas with people outside your department.

Managing in a multi-cultural environment (METS-3: 103).


A past student provided the following answer:
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The first step would be to become acquainted with the different cultures and values of the
team members. Then arrange a session where the team members can communicate openly
about their cultures and other diverse issues. This should allow the building of trust amongst
the team members. The next step would be to make it clear that racist and sexist behaviour
will not be tolerated and will be disciplined. I would try to create a working environment
where different cultures can feel comfortable. All cultures should receive equal treatment. I
would then seek to meet the desired needs and expectations of all the team members. To
ensure that the team members have the required skills to function effectively in the work
environment I would provide the necessary training, development and mentoring as
required. I will also ensure that there is no conflict between any of the team members, and if
there is, to resolve it as soon as possible. Also, I will involve all team members in the
decision-making about the project and consider everybodys input before making final
decisions. In addition, I will establish information-sharing sessions to share information and
discuss any current problems.

Additional information
According to Cultural Diversity at the Workplace in Introduction to Labour Relations in
South Africa (revised 5th ed.) the following cultural differences exists between employees
(these are the issues that must be managed by supervisors/managers):

Individualism versus collectivism

Language differences

Perception of time

Perceptions about the role of women as managers and colleagues

Religious beliefs (e.g. Sunday work)

Perceptions about productivity and the urgency of production

Perceptions about respect for the elderly and superiors

Conflict of ideologies (e.g. socialism vs capitalism)

Language differences are one of the potential sources for misunderstanding and mistrust.

In order to manage these factors, managers should be aware of the differences by knowing
their employees. Managers should concentrate on the goals of the organisation and use
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them to focus and unite employees.

Managers should accommodate employees with

different views and preferences and not force their views upon subordinates.
Diversity: the art of thinking independently together

[ Malcolm Forbes]
(12)

_______________________________________________________
Question 5C.8.2
Match each of the terms and concepts (on the left-hand side) with the best description,
definition or characteristic (on the right-hand side). In your answer book, write down only the
number and next to it the letter representing the correct option, eg 1. z.
Terms

and

(8)

Definition or characteristic

concepts
1. intrapersonal
conflict

a) develops between two individuals as a result of different


needs and goals.

2. win-lose strategy

b) complex problems are solved more effectively

for dealing with


conflict
3. an advantage of
team work
4.

c) results in the expression of incompatible ideas between


two or more teams.

interpersonal

d) A form of discrimination

conflict
5. diversity

e) occurs within an individual when two equally attractive

management
6.

cultural
differences

and irreconcilable alternatives are presented.


f) one party achieve its goals at the expense of the other
party.

7. intergroup conflict

g) it has the potential to cause conflict in the workplace

8. ageism

h) A comprehensive and holistic process for creating and


maintaining an environment in which all employees feel
comfortable, recognised, valued and appreciated despite

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differences such as race, gender, culture, religion,


disability or sexual orientation.

Answer 5C.8.2
1.

e (METS-2: 93-94; METS-3: 94)

2.

f (METS-2: 94; METS-3: 95)

3.

b (M
METS-3:97)

4.

a (METS-2: 93-94; METS-3: 94)

5.

h (METS-2: 99; MES-3: 100)

6.

g (METS-3: 94)

7.

c (METS-2: 93-94; METS-3: 94)

8.

d (METS-3: 101)

[8]

______________________________________________________

Remember to read the answers of other students. You are welcome to comment on their
answers (and mine). The idea is to create an environment on myUnisa where we can learn
from each.

I wish you the very best with your studies.


Wilhelm (Willie) P. Nel

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