Troubleshooting and Supporting

Windows 8 in the Enterprise

Course Outlines

Troubleshooting and Supporting Windows 8 in the Enterprise

Overview
This course is designed for
Information Technology (IT)
professionals who have experience
with Windows XP and Windows 7 who
work as Windows 8 Enterprise
Desktop Support Technicians (EDSTs)
in Tier 2 support environments.

Prerequisites
6292 Installing and Configuring
Windows 7 Client

Lesson 1: Implementing a
Troubleshooting
Methodology
Introduction to the EDST Job Role
Overview of Troubleshooting Steps

Lesson 2: Troubleshooting Startup

Issues
Overview of the Windows 8 Recovery
Environment
Configuring and Troubleshooting
Startup Settings
Troubleshooting Operating System
Services Issues
Lab : Troubleshooting Startup Issues

Lesson 3: Using Group Policy to

Centralize Configuration
Overview of Group Policy Application
Resolving Client Configuration
Failures and GPO Application Issues
Lab : Using Group Policy to Centralize
Configuration

Lesson 4: Troubleshooting Hardware

Device, Device Driver, and
Performance Issues
Overview of Hardware
Troubleshooting
Troubleshooting Physical Failures
Monitoring Reliability and Performance
Configuring Performance Options in
Windows 8
Troubleshooting Device Driver
Failures
Lab A: Resolving Hardware Device
and Device Driver Issues
Lab B: Troubleshooting PerformanceRelated Issues

Days of Training: 3

Lesson 5: Troubleshooting Network

Connectivity Issues
Determining Network Settings
Troubleshooting Network
Connectivity Issues
Lab : Troubleshooting Network
Connectivity Issues

Lesson 6: Troubleshooting Remote

Connectivity Issues
Troubleshooting VPN Connectivity
Issues
Using Remote Desktop
Troubleshooting User Issues by
Using Remote Assistance
Troubleshooting NAP Issues
Troubleshooting DirectAccess
Issues
Lab : Resolving Remote
Connectivity Issues

Lesson 7: Troubleshooting Logon and

Resource Access Issues
Troubleshooting User Logon
Issues
Troubleshooting User Profile
Issues
Troubleshooting File Access Issues
Troubleshooting File Permissions
Issues
Troubleshooting Printer Access
Issues
Lab : Troubleshooting Logon and
Resource Access Issues

Lesson 8: Troubleshooting Security

Issues
Recovering Files Encrypted by
EFS
Recovering BitLocker-Protected
Drives
Troubleshooting Internet Explorer
and Content Access Issues
Lab : Troubleshooting Security
Issues

Lesson 9: Troubleshooting Operating

System and Application
Issues
Troubleshooting Application
Installation Issues
Troubleshooting Application
Operations Issues
Applying Application and Windows
Updates
Lab : Troubleshooting Operating
System and Application Issues
MSM6293-ILT

New Horizons Computer Learning Centers

UGF South Wing, NBCC Place, Bhishma
Pitamah Marg,
New Delhi, Delhi 110003

Amitendra N Singh
9910487666
amitendra.singh@nhindia.com