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DAWN OLIVAS, ESQ.

Cherry Hill, NJ 08034


(856) 795-9656
olivasnj@msn.com

Member of Az. State Bar, PA In-House Certification, lapsed


HIGHLIGHTS

10+ years experience leading Contract Negotiation, Administration, Business and Risk
Management processes in billion dollar professional service organizations.
Successful track record of partnering with internal business leaders to develop business
strategies and leading negotiations with Fortune 500 firms .
Outstanding negotiation skills.
Extensive experience with process analysis and improvement initiatives.
Strong business and financial acumen.
Exceptional communication skills.
Team player and mentor.

LEGAL EXPERIENCE

Towers Watson (formerly Towers Perrin)

Philadelphia, PA

12/06 - Present

Sr. Manager, IT Strategic Contract Management


2/2011 - Present
Develop IT contract strategy for multi-million dollar, global strategic service provider contracts.
Review and negotiate strategic contracts (e.g. Microsoft, Helpdesk, Global Network Provider).
Oversee negotiation and contracting process for all corporate IT contracts (non-strategic).
Work with business leaders to align contracts with business objectives and strategy.
Manage team of Contracting Analysts responsible for managing contracts for $80 million in IT
spend, including; contract management, monthly invoice validation, and budget analysis.
Develop IT communications for department and company-wide.
Develop and implement IT People Manager training program.
Oversight of confidential and sensitive IT projects (call center support, acquisitions).
Managing centralization of global telephony (wired, wireless, audio, video, Wifi) spend into IT
Business Office for on-going financial, contractual and process management.
Counsel 7/10 2/2011
Performed legal reviews of company customer contracts, software license agreements,
subcontracts and vendor agreements.
Supported proposal department in drafting appropriate bid responses.
Served as point of contact for companys Risk and Financial Services line of business
Department point of contact for legal review and questions regarding HIPPA/HITECH and Early
Retirement projects.
Led project team in creation of new contract archiving system.
Global Contracts Manager 12/06 7/10
Created a global contract compliance department.
Managed staff of twenty five Contract Managers, Contract Administrators and administrative
personnel located in US and UK.
Developed, implemented and maintained global contracting policies and procedures.
Managed and updated companys client services contract templates globally (approximately 500
templates).
Promoted during first year of hire, to manage team of 10, responsible for setting up all company
billing codes (project codes) in Oracle in addition to contract management responsibilities.
Tasked during second year with creating processes and procedures to centralize and manage the
establishment of new clients in companys marketing system (CMIS).
Worked with Corporate Counsel and Controllers office to develop global processes and
procedures to identify key financial terms within contracts.

CDI Corporation

Philadelphia, PA

08/98 12/06

Director of Corporate Contracts & Staff Counsel (7/03 12/06)


Promoted to a position reporting to Corporate General Counsel.

Proprietary and Confidential. For authorised Towers Watson employees only.


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Expanded contract processes and procedures globally and company-wide.


Created internal department controls, resulting in a zero exception internal audit for SarbanesOxley.
Managed staff of 17 Contract Administrators and Field Contract Managers.
Oversaw 100+ supplier diversity program to ensure compliance with client contractual
commitments.
Develop and implemented strategic, core and key supplier utilization program to optimize supplier
base, improving margin by 3% and extending payment terms to improve cash flow.
Drafted company subcontracts, based on customer contracts, to limit companys contractual
liability.
Negotiated large project and multiple year alliance agreements with external attorneys and
contracts management departments to minimize companys risk.
Examined and resolved legal and contractual disputes with CDI customers.
Supported proposal department in drafting appropriate bid responses.
Worked with CFO to ensure key client contract and subcontract terms were identified and
properly reported to finance and accounting departments.
Developed and managed contract department P&L as well as developing business case for
procurement of contract management software.
Contracts Manager/Lease Administrator (8/98 7/03)
Hand-picked by the President of CDI to create Contracts Management and Compliance
Department, Technical Services division.
Developed processes and forms for Contracts Management and Compliance Department to
ensure all client contracts were reviewed, analyzed for risk and profitability by appropriate levels
within organization prior to execution.
Conducted thorough legal review of all customer contracts ranging from $500,000 - $100 million
in revenue.
Prepared risk analysis, in conjunction with legal department, and reported liability issues to
President of Technical Services and Sales Executives.
Negotiated IT outsourcing, engineering, managed staffing and staff augmentation contracts with
external Attorneys and Contracts Management Departments to minimize companys risk.
Ensured that CDI Corporation was in compliance with customer contracts.
Drafted, negotiated and executed service supplier agreements to support key clients, reducing
companys potential liability and increasing profitability through application of vendor
administrative charges.
Developed and implemented supplier performance scorecard to measure supplier performance
related to pricing, service delivery, and response time.
Implemented contracts management processes and procedures across entire division.
Chosen by Technical Services business unit to complete legal review of all corporate lease
agreements.
Facilitated strong lease agreements for CDI by working with finance and legal departments, field
representatives, external brokers and CEO.
Managed 125 corporate leases ranging from $100,000 to $5 million.
Streamlined legal lease review process by documenting process, obtaining buy in from parties
involved, and establishing services level agreements around each step of review.
Saved $125,000 in operating expenses by negotiating tenant improvement charges, collecting
outstanding deposits and disputing landlord charges.

Other Professional E X P E R I E N C E
Sams-U-Rent
Van Nuys, CA
12/93 - 10/96
Personnel Manager
Assured company compliance with all relevant labor laws.
Established company policies for Vacation, FMLA, Sexual Harassment, Drug Testing and ADA.
Conducted employee counseling, disciplinary and termination meetings.
Oversaw workers compensation and OSHA reporting as well as compliance.
Developed secured on-line employment files for remote Managers.
Reduced human resources headcount by over half through automation.
Conducted major company restructuring and downsizing including closure of a 150-person work
site.
Proprietary and Confidential. For authorised Towers Watson employees only.
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CDI Corporation
Chatsworth, CA
Payroll/Billing Team Leader
Processed weekly, multi-state payroll for up to 750 employees.
Invoiced up to 400 accounts weekly.
Developed payroll and invoice reports to meet employers needs.
Chosen to train multiple locations on new Hewlett Packard accounting system.

8/89 - 4/93

EDUCATION
J.D., Loyola Law School 1998
Los Angeles, CA
Honors: First Honors Award Negotiations, American Jurisprudence Award, Deans List 1997-98
County Counsel (Externship) 1/98 - 4/98
Represented Los Angeles District Attorneys Office, Coroners Office and Public Administrator
on a variety of legal issues.
B.A. Psychology, California State University 1994

Northridge, CA

PROFESSIONAL AS SOCIATIONS AND TRAINING

Member of International Association for Contracts & Commercial Management


Governmental Contracting 2001 National Contract Management Association
International Contracting 2001 National Contract Management Association
Member of Arizona State Bar
Former member of Pennsylvania State Bar (In-House Counsel Certification)

COMPUTER SKILLS

Microsoft Word, Excel, PowerPoint, Outlook, Access and SharePoint


Oracle Financial System

Proprietary and Confidential. For authorised Towers Watson employees only.


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