You are on page 1of 124

Summer Training Report

On
EMPLOYEES WELFARE SCHEMES IN IOCL,MATHURA
REFINERY”

SUBMITTED IN THE PARTIAL FULFILLMENT OF THE REQUIREMENT FOR
THE AWARD OF THE DEGREE
MASTER OF MANAGEMENT ADMINISTRATION (HR)
By

NEELIMA SHARMA
Roll No.-0625170023
(2006-2008)

G.L.A.
Institute of Business Management
Mathura(U.P.)
(Affiliated to U.P. Technical University, Lucknow)

1

PREFACE

As an essential and obligatory part of my course, I underwent 8 weeks summer training
program of Master in Business Administration (M.B.A) degree, in “Mathura Refinery”.
This training has helped me to get a practical knowledge as an important suffix to the
theoretical knowledge into the business environment. One cannot merely rely on upon the
theoretical knowledge. Classroom Lectures make the fundamental concept of
management clear. They also facilitate the learning of the practical things. However class
lectures must be correlated with the practical training situations. It is in the sense that the
practical training in a company has a significant role to play in the subject of business
management. To develop healthy, managerial and administrative skills in potential
managers and non managers, it is necessary to contribute to combine the classroom
learning with the practical knowledge of real business environment.

This report is prepared after having experience of various activities of HRD department
in Mathura Refinery to get practical know- now before joining any organization. I shall
feel suitably rewarded if this project proves helpful to the organization. I have sincerely
worked on the project and hope that at several places this report presents some interesting
facts, which HRD professional will certainly like to explore.
2

ACKNOWLEDGEMENT

I would like to express my gratitude & add some heart full words for the people who
were part of this project in numerous ways……people who gave unending support from
the stage of the project was conceived.
In particular I wish to thank Mr. S.K. Mahata, Chief Manager (A&W), Mr.Vijay
Mohan (Chief Training Manager), Mr. R.K. Mehta, Senior Manager(A&W) to
whom I am highly obliged, for providing me with necessary facilities & opportunity to
complete this project on “EMPLOYEES WELFARE SCHEMES AT IOCL,
MATHURA REFINERY”.
I would also like to express my sincere thanks to Mr. Pradeep Mishra (HR Training
Coordinator) for his kind attention, help and guidance at every stage of Project Work.
I also elicit my deep regards to various other Officers & Staff members of Mathura
Refinery for continuous encouragement & help in finding out relevant information’s
without which this project would not be possible. Lastly, I would like to extend my
thanks to all Staff of Personnel & Administration Department (HR) as well as my group
for their co-operation to complete this project work and making my short visit as a
trainee, a memorable one.

Neelima Sharma

3

Sampling 3. Gratuity. Introduction of Mathura Refinery 5.CONTENTS Introduction Need and objectives of study About the company/Organisation 1. Mission.C. Data Collection Methods Analysis and Interpretations Finding Welfare Schemes (1) Residential Accommodation (2) Health & Medical care (3) Canteen (4) Education Facilities to Employees Children (5) Transport Facility (6) Loans and Advances (7) L. Overview on IOC 4. Provident Fund & other Benefits (15) Questionnaire. Set up and Profile of the Industry – MATHURA REFINERY Research Design 1. Data & charts Limitations Findings Recommendations & Suggestions Conclusion 4 .T. MR Unit (14) Insurance Schemes. Vision and objectives of IOC Limited 3. Research Design 2. Facility (8) Provision of Furniture / Household items (furniture hire & loan schemes) (9) Financial Assistance to Clubs (Staff Institutes/employees club & Officers Club (10) Awards (for employees & their children as meritorious students) (11) Uniform policy (12) Leaves (13)Facilities to CISF. Introduction of IOC Limited 2.

there are some which seem to have done considerable work in setting up HRD systems.INTRODUCTION  HUMAN RESOURCE DEVELOPMENT A QUALITY APPROACH A new wind is blowing through management literature nowadays which fast driving out the traditional term personnel management and substituting a new term human resource development. Since the early 1970’s when the concept of HRD first began to be recognized by some organization in India. While many organizations appear to have simply relabeled. the human beings are the most important resource of an organization. a large number of organizations in the country have began to display an interest in HRD. their personal departments to keep up the fashions of the times. 5 . This new term seems to emphasize two things: one. On the basis of some studies done on this subject it can be inferred that the main factors behind the setting up of a separate HRD function in any organization are the philosophy of its top management and the nature of business. They are unlike other resources in that they have the unlimited potential for investment.

A term which is understood. Welfare facilities are designed to take care of the well being of the employees. lunch room. shelter & rest room. they need to be retained & maintained to serve the organization better. trained or remunerated. 6 . which must necessarily be elastic.EMPLOYEE WELFARE Acc. in chapter v from section 42 to 49. MEANING AND DEFINITION: Labour Welfare means anything done for comfort & improvement (intellectual or social) of the employees over & above the wages paid which is not a necessity of the industry. bearing a somewhat different interpretation in one country from industrialization & education level of worker. following welfare facilities are provided to employees. first aid. washing facilities.” Thus Labour Welfare is a term. They are:Canteen. However the IOCL at its Asian Regional Conference defined Employee Welfare as: . To Oxford Dictionary:“ Employee Welfare/ Labour Welfare means the efforts to make a life worth living for a workmen. ambulance. leaves etc. to Factories Act 1948. to include such services & facilities as may be established in or in the undertaking condensate to high morale. EMPLOYEE WELFARE: After employees have been hired. Acc.

medical and children’s education. welfare measures help to counteract the negative effects of the factory system.  Welfare measures may be provided not only by employers but by the government.  Welfare measures may be both voluntary & statutory. helps to improve the family life the employees.  Employee Welfare measures is also known as Fringe benefits & services. It involves adjustment of an employee’s work life and family life to the community or social life. Well housed.  Welfare measures are in addition to regular wages & other economic benefits available to employees under legal provisions & collective bargaining.FEATURES OF EMPLOYEE WELFARE:  Employee welfare is a comprehensive term including various services. For the employee. well fed and well 7 . trade unions & other agencies too. the employer and the society as a whole. Welfare facilities like housing.  The basic purpose of Employees Welfare is to improve the lot of working class and thereby make a worker a good employee and a happy citizen. happiness and efficiency of each individual represent the general well being of all. SIGNIFICANCE OF EMPLOYEE WELFARE Employee Welfare is in the interest of the employee. recreation etc. Voluntary measures are the result of paternalistic and philanthropic feelings of the employer. facilities and amenities provided to employees for the betterment.  Employee Welfare is an essential part of the social welfare. Employee Welfare is also in the interest of the larger society because the health. These measures enable the employee and his family to lead a good life.

INTRA-MURAL: These services are provided within the establishment. crèches. prostitution etc.  Voluntary efforts for the welfare of workers reduce the threat of further govt. recreation facilities etc . As the job becomes more attractive. maternity benefits. children’s 8 . 2. latrines. canteens. medical.  Improvement in material. These includes urinals.  It improves the morale and loyalty of workers by making them happy and satisfied. washing & bathing facilities. intellectual & cultural conditions of life protects the workers from social evils like drinking. thereby building a stable workforce. rest & shelter rooms. more efficient employees can recruited. BENEFITS/OBJECTIVES OF EMPLOYEES WELFARE Employees Welfare provides the following benefits or objectives:  It helps to improve recruitment. gambling.  Welfare measures helps to improve the goodwill & public image of the enterprise.  It reduces labour turnover and absenteeism. EXTRA-MURAL: These services are provided outside the establishment. transport. TYPES OF WELFARE ACTIVITIES:- Employee Welfare services may be classified into 2 broad categories:1. These consist of housing accommodation. uniform.looked after labour is not only an asset to the employee but serves to raise the standards of industry and labour in the country. intervention.

holiday homes. 9 . mental. Mathura Refinery”. a study on project topic:“ Determination of satisfaction level of employees regarding WELFARE Measures at IOCL. To check whether employees are satisfied with other facilities provided by IOCL. interest free loans etc.education. which helps to motivate and retain them. if any. But the question that comes in one’s mind is that:  Are the employees really satisfied?  Or middlemen enjoy the resources kept aside for Welfare? To answer these above questions. Mathura Refinery. To find out if employees are satisfied with their jobs. 6. To check whether employees enjoy the food provided by the canteen. they are getting. for its employees. To identify and study the welfare measures being undertaken at IOCL. 7. To check whether employees are satisfied with the monthly remuneration. NEED OF THE STUDY This study was chosen as it is of recurrent improvement and need fresh analysis. moral and emotional need of an employee with various amenities and facilities. The term WELFARE refers to the physical. OBJECTIVES OF THE STUDY 1. 5 . leave travel facilities.To check whether employees are getting good medical facilities. 3. To check whether the employees enjoy degree of autonomy. 2. 4. To suggest improvement in Mathura Refinery. has been conducted. Mathura Refinery. 8. family planning & child welfare.

INTRODUCTION From the very starting of human development. As the human developed a lot of energy started consuming into various forms. can be broadly classified into two partsUpstream and Downstream. energy has been primary need of human being. THE MAJOR PLAYERS IN DOWNSTREAM SECTOR ARE:IOCL (Indian oil corporation limited). Crude oil. domestic use etc. traces of metals etc. which is a mixture of various hydrocarbons. sulfur. their marketing and petrochemical operations. industry.This crude oil led to development of debatably most crucial industry in 21stcentury in form of oil and gas industry. THE MAJOR PLAYERS IN UPSTREAM PART OF OIL &GAS INDUSTRY ARE:OIL (Oil India limited) and ONGC (Oil and Natural Gas Corporation). While upstream deals with the exploration and production of oil and gas. HPCL (Hindustan petroleum corporation limited). downstream involves refining of crude oil in various products. burning. But a discovery inform of crude oil in 18th century changed the complete outlook of energy sector. It led to the development of many of the sources for the fulfillment of its energy needs. BPCL (Bharat petroleum corporation limited). Oil and gas. which caters to the more than half of the world energy needs. ESSAR OIL etc… 10 . RIL (Reliance industries limited). transportation.

Although the history of oil traces back to seepages of oil as early as 3000 B.C. share of gas was 55% and that of coal was 15%. Oil prices have been controlled from time to time to a high level by the petroleum is that now natural gas is overtaking oil. cheaper and new discoveries and reserves of gas field are coming up in many parts of the including India. share of oil was 20%. Let us understand the importance of oil and gas industry by looking at its share in the energy supply to the world is provided by oil and gas. It is expected that gas will replace oil as dominant energy provider in near future. During the year 2000. Search of oil and gas leads us to some of the most exotic forests. Oil business has been responsible for prosperity. at some point of time other forms of energy will take over. the real thrill of it started with the oil boom in the USA. Oil industry is perhaps the most exiting industry in the history of civilization. 11 . and ocean. array of offshore rigs in remote desert or jungle or an illuminated petrochemical complex at night. So its just the oil industry but its energy industry. Very often the question comes up how long the hydrocarbon resources (Oil and gas) will last. More than 60% of the energy needed in the world is provided by oil and gas.Among these only last two are private companies others are public sector units. Energy price is very important for the economy of any country. deserts. Many predict oil and gas will start depleting in another 20 to 30 years. war intrigues and adventure. economics and pricing of energy resources. To understand oil and gas business. The first step is to understand what is oil? And what is gas? How it originated and what we get out of it. It’s also important to understand the trend and future of the industry in terms of technology. Out this. the increase in the energy consumption of the world was 180 million tons of oil. It’s a fact that although the oil and gas industry will continue to dominate for several decades from now. one needs to understand a whole spectrum of activities from oil well to petrochemicals. Its cleaner.. Perhaps some of the most beautiful man made sights in the world are offshore platform in Deep Ocean.

(Estd. (Estd. at 153rd position. 7499 crore (US $ 1.73 billion) for fiscal 2006-07.4.1 million tones from 2 million tones in the previous year. 40. 1959) and Indian Refineries Ltd. This includes sale of natural gas.2 million barrels per day).9 million tones of petroleum products.779 crore (US $ 53 billion). (Indian Oil) was formed in 1964 through the merger of Indian Oil Company Ltd. product exports went up to 3. 1958). In addition. which has gone up to 1. Indian Oil is also the highest ranked Indian company in the prestigious Fortune 'Global 500' listing. 12 .9% petroleum products market share among public sector oil companies. the highest–ever for an Indian company and profit after tax of Rs.INTRODUCTION ABOUT IOCL INDIAN OIL CORPORATION LIMITED Indian Oil Corporation Ltd. the Indian Oil group sold 54. The Indian Oil Group of companies owns and operates 10 of India’s 18 refineries with a combined refining capacity of 60.3 million tonnes in the previous year. It is also the 21st largest petroleum company in the world. It is currently India's largest company by sales with a turnover of Rs.% national refining capacity and 67% downstream sector pipelines capacity.2 million tones per annum (1. 220. INDIA’S DOWNSTREAM MAJOR Indian Oil and its subsidiaries account for 46. For the year 2006-07.5 million tones from 1.

250 crore (US $ 10. It reaches Indane cooking gas to the doorsteps to over 46. meeting the fuel needs of domestic and international flag carriers. (CPCL) and one of Bongaigaon Refinery and Petrochemicals Limited (BRPL).455.300 km meets the vital energy needs of the country. 97 aviation fuel stations and 90 Indane LPG bottling plants. besides refining and pipeline capacity augmentation. The Company’s cross-country crude oil and product pipelines network spanning over 9.These include two refineries of subsidiary Chennai Petroleum Corporation Ltd. NETWORK BEYOND COMPARE As the flagship national oil company in the downstream sector. To maintain its competitive edge and leadership status. product quality up gradation and expansion of marketing infrastructure.550 sales points. They are backed for supplies by 177 bulk storage terminals and depots. Indian Oil. Indian Oil is investing Rs.4 million households in 2. Indian Oil operates the largest and the widest network of petrol & diesel stations in the country. Indian Oil’s ISO-9002 certified Aviation Service commands a 63% market share in aviation fuel business. 65 billion) during the XI Plan period (2007-12) in integration and diversification projects.996 Indane distributors. together with its IBP Division reaches precious petroleum products to millions of people everyday through a countrywide network of around 32. 43. 13 . numbering around 16.709 markets through a network of 4.

as well as for the FCC unit coming up at BRPL. Indian Oil also enjoys a dominant share of the bulk consumer business. Agricultural and marine sectors. 14 . Besides pioneering work in lubricants formulation. farm equipment. Similarly. New initiatives are launched roundthe-year for the convenience of the various customer segments. To safeguard the interest of our valuable customers. with multiple facilities such as food courts. CUSTOMER FIRST At Indian Oil. the Centre is also the nodal agency of the Indian hydrocarbon sector for ushering in Hydrogen fuel in the country. spare parts shops. customers always get the first priority. railways. Indian Oil joined the league of global technology providers in 2006-07 with its in-house developed IndMax technology selected for the 4 MMTPA Fluidized Catalytic Cracking (FCC) unit at the Corporation’s upcoming 15 MMTPA refinery-cum-petrochemicals complex at Paradip in Orissa. etc. pesticides. medicines. besides auto fuels and kerosene. Specially formatted Kisan Seva Kendra outlets meet the diverse needs of rural populace. refinery processes. interventions like retail automation. Indian Oil's world class R&D Centre is perhaps Asia's finest. first aid. fertilizers. Exclusive XTRACARE petrol & diesel stations unveiled in select urban and semi-urban markets offer a range of value-added services to enhance customer delight and loyalty.private airlines and the Indian Defence Services. pipeline transportation and alternative fuels such as bio-diesel. rest rooms and dormitories. offering a variety of products and services such as seeds. spare parts for trucks and tractors. large format Swagat brand outlets cater to highway motorists. tractor engine oils and pump set oils. state transport undertakings. SERVO press has been recently launched as one-stop shop for auto care services. industrial.

across the globe. Indian Oil is currently implementing a master plan envisaging Rs.vehicle tracking and marker systems have been introduced to ensure quality and quantity of petroleum products. Indian Oil Technologies Ltd.000 crore (US$ 6. SYNERGY THROUGH SUBSIDIARIES A wholly owned subsidiary. 30. Merger of Bongaigaon Refinery & Petrochemicals Ltd. WIDENING HORIZONS Indian Oil has set its sight to reach US$ 60 billion revenues by the year 2011-12 from current earnings of US$ 53 billion. . is commercializing the innovations and technologies developed by Indian Oil’s R&D Centre. In petrochemicals.8 billion) investment by the year 2011-12. The road map to attain this milestone has been laid through vertical integration – forward into petrochemicals and backwards into exploration & production of oil – and diversification into natural gas business. the 15 .. with the parent company is in process. besides globalization of its marketing operations. Through the world-scale Linear Alkyl Benzene plant for detergents manufacture at Gujarat Refinery.

An integrated Paraxylene/Purified Terephthalic Acid plant for polyster intermediates is already in operation at Panipat. Indian Oil is targeting sale of 2 million tonnes in 2007-08. Turkey. Thailand.Corporation has already captured 38% market share and product has been exported to Indonesia. In natural gas business. up from 1. Overseas ventures include two gas blocks in Sirte Basin of Libya. Norway and Oman. Indian Oil has bagged eight blocks under NELP (New Exploration Licencing Policy) in India. Indian Oil has set up subsidiaries in Sri Lanka.5 million tonnes in 2006-2007. onshore farm-in arrangements in Gabon. The Corporation is also exploring opportunities to acquire a suitable medium-sized E&P company to quickly consolidate its upstream portfolio. in consortium with other companies. It has also acquired participating interest in on-shore blocks in Assam and Arunachal Pradesh region. 16 . To emerge as a transnational energy major. an onland block in Nigeria and two on-shore blocks in Yemen. Indian Oil’s refinery-cum-petrochemicals complex at Paradip on the east coast to strengthen its presence in the sector is proposed to be completed by 2011-12. In exploration & production (E&P). Mauritius and UAE and is simultaneously scouting new opportunities in energy markets in Asia and Africa. the Farsi Exploration Block in Iran. An LNG import terminal and city gas distribution projects are in the pipeline in partnership with GAIL (India) and Great Eastern Energy Corporation Ltd. while a Naphtha Cracker with downstream polymer units is coming up at Panipat. Vietnam.

has also garnered a 16% market share. Africa and CIS countries. which includes aviation fuelling and bunkering business. Lanka IOC Ltd. Lanka IOC occupies the No. The Corporation’s UAE subsidiary. operates 151 retail outlets commanding a 20% market share. 5 among the leading brands in the island nation. which oversees business expansion in the Middle East is blending SERVO lubricants. marketing petroleum products and lubricants in the Middle East. Besides expansion of retail network. the first ISO-9001 product-testing laboratory has been commissioned in Mauritius. besides petrol & diesel stations. IOC Middle East FZE.Indian Oil subsidiary. It is partnering Shell. 2 spot among the top 50 listed companies operating in Sri Lanka and is ranked No.000 TPA lube blending plant at Trincomalee will be operational soon.. It operates a modern petroleum bulk storage terminal at Mer Rouge port. Caltex-Chevron and Total to build an aviation jet fuel depot at the SSR international airport at a cost of US$ 16 million. An 18. Indian Oil (Mauritius) Ltd. Its oil terminal at Trincomalee is also Sri Lanka’s largest petroleum storage facility. 17 .

Sarthak Behuria The Refineries Pioneering Efforts In India THE REFINERIES The year 2005-06 closed with IndianOil refineries clocking a record crude oil throughput of 38.1% – the highest in the last six years – and an overall distillate yield of 72% wt. CHAIRMAN.Profile of Mr. During the year. surpassing the previous best of 37. INDIAN OIL CORPORATION LIMITED 18 . IndianOil became the first public sector organisation in the country to have its own Ship Chartering Cell.52 million tonnes. which started functioning from 15th June 2005 under the Refineries Division.66 million tonnes during 2003-04. The seven refineries together achieved a capacity utilisation of 93.

the refinery mainly produces middle distillates and supplies them to Northern India though a product pipeline to Jalandhar. In order to meet future fuel requirements. A hydro-cracker for increasing middle distillates was also completed in 2000. The company commissioned a two-stage desalter in 1998 for improving the on-stream availability of the crude distillation unit and a CCRU for production of unleaded Motor Spirit. West Bengal) Mathura Refinery (Near Delhi) Panipat Refinery (Near Delhi) Mathura Refinery (Near Delhi) The Mathura refinery was commissioned in 1982 with an original capacity of 6. The capacity was increased to 7.0 MMTPA. Punjab via Delhi.25% wt (max).Digboi Refinery (Upper Assam) Guwahati Refinery (Assam) Barauni Refinery (Near Patna. A DHDS Unit was commissioned in 1999 for production of HSD with low Sulphur content of 0. facilities for improvement in quality of MS & HSD are under installation and planned to be completed by 2005. PIONEERING EFFORTS IN INDIA: Indian Oil FIRSTS Environemental Management Systems . Bihar) Gujarat Refinery (Near Ahmedabad) Haldia Refinery (Near Kolkata. With its fluid catalytic cracking units. All the seven 19 .5 MMTPA by debottlenecking and revamping.ISO-14001 Mathura Refinery of IndianOil was the first in Asia and the third in the world to receive ISO 14001 accreditation in the year 1996 for its environmental management systems. The present capacity of the refinery is 8 MMTPA.

First To Set Up In India: Hydrocracker Riser FCC Soaker in Visbreaker Inferential Control Systems Diesel Hydro de-sulphurisation Units Microcystalline Wax production facilities 20 .refineries of IndianOil now have the distinction of receiving ISO-14001 certification.

BOARD OF DIRECTORS

Sarthak Behuria
Chairman

A M Uplenchwar
Director (Pipelines)

B M Bansal
Director (Planning &
Business Development)

G.C.Daga
Director (Marketing)

S V Narasimhan
Director (Finance)

B N Bankapur
Director (Refineries)

21

FINANCIAL HIGHLIGHTS OF IOCL:-

First Indian Company to cross Turnover of Rs. 2,00,000 Crore.

Highest ever profit of Rs. 7499 Crore

Profit includes Rs. 3225 Crore from sale of ONGC/GAIL Shares

Completion of projects over Rs. 9000 Crore

Government of India Oil Bonds of Face Value of Rs. 6503 Crore (include of IBP
Rs. 519 Crore) were disposed off during the year

Financial of IBP has been merged with IOCL during the year

Holding of erstwhile IBP Co. Ltd is to be vested in the Trust and diminution in
value of Rs. 1319 Crore has been provided

22

CORPORATE HISTORY OF IOCL
THE PATH OF GROWTH:-

*1958
Indian Refineries Ltd. was formed with Mr. Feroze Gandhi as Chairman.
*1959
Indian Oil Company Ltd. was established on 30th June 1959 with Mr S. Nijalingappa
as the first Chairman.

*1960
Agreement for supply of SKO and HSD was signed with the then USSR. M.V:
"Uzhgorod" carrying the first parcel of 11,390 tones of HSD docked at Pir Pau Jetty in
Mumbai on 17th August 1960.

*1962
Guwahati Refinery was inaugurated by Pt. Jawaharlal Nehru.
Construction of Barauni Refinery commenced.
*1963
Foundation was laid for Gujarat Refinery
Indian Oil Blending Ltd. (a 50:50 Joint Venture between Indian Oil and Mobil) was
formed.
*1964
Indian Oil Corporation Ltd. was born on 1st September, 1964 with the merger of Indian
Refineries Ltd. with Indian Oil Company Ltd.

23

Radhakrishnan. The first petroleum product pipeline from Guwahati to Siliguri (GSPL) was commissioned. *1969 Indian Oil undertook the marketing of Madras Refinery products. *1970 Indian Oil acquired 60% majority shares of IBP. *1966 The first long-term agreement was signed for harmonious employee relations. Bitumen and Marine Bunker business began. Bombay-Pune and Bombay-Manmad Pipelines submitted to the Government. *1967 Haldia Baraurii Pipeline (HBPL) was commissioned. *1968 Techno-economic studies for Haldia-Calcutta. *1965 Gujarat Refinery was inaugurated by Dr.Barauni Refinery was commissioned. Indian Oil People maintained the vital supply of Petroleum products to Defense in 1965 War. Barauni-Kanpur Pipeline (BKPL) and Koyali. the then President of India.Ahmedabad product Pipeline (KAPL) commissioned. 24 . S.

Multipurpose Distribution Centres were introduced at 132 Retail Outlets pioneering rural convenience. disabled Defence personnel. SERVO. 25 . the then Prime Minister of India. *1974 Indian Oil Blending Ltd. *1973 Foundation-stone of Mathura Refinery was laid by Mrs Indira Gandhi. *1975 Haldia Refinery was commissioned. Marketing Division attained a new watershed with a market participation of 64. the first indigenous lubricant was launched.2%. Freedom Fighters. *1976 Private petroleum companies nationalised. *1971 Dealership/reservation was extended to war widows.The same was offloaded in favour of the President of India under a Directive in 1972. after 1971 War. *1972 R&D Centre was established at Faridabad. (IOBL) became the wholly owned subsidiary of Indian Oil. etc.

(BRPL) affected by Assam agitation. *1978 Phase-wise commissioning of Salaya-Mathura Crude Oil Pipeline (SMPL) began. It became Assam Oil Division (AOD) of Indian Oil. *1980 The second Oil Shock was witnessed as a result of Iranian Revolution. Crude Oil price flared to a new high of $32 per barrel. *1981 Digboi Refmery and Assam Oil Company's (AOC) marketing operations were vested in Indian Oil. *1977 R&D Centre launched Nutan wick stove.Burmah Shell became BPC. *1982 Mathura Refinery was commissioned. *1979 Barauni Refinery and Bongaigaon Refinery and Petrochemicals Ltd. 26 .

181 Crore.Mathura-Jalandhar Pipeline (MJPL) was commissioned. VISION OF IOCL 27 . *1983 Massive augmentation of LPG storage and distribution facilities were undertaken. Proposal for the 6 MMTPA Refinery at Karnal was submitted at an estimated cost of Rs l.

with National leadership and a Strong Environment Conscience.  To maximize creation of wealth. and cost reduction.” MISSION OF IOCL  To achieve international standards of excellence in all aspects of energy and diversified business with focus on customer delight through value of products and services. Transnational. playing a National Role in Oil Security & Public Distribution.“A Major. value and satisfaction for the stakeholders. 28 . Diversified. Integrated Energy Company.

 To create a strong R&D base in the field of oil refining and stimulate the development of new products formulations with a minimize / eliminate their import and to have next generation products.  To work towards the achievement of self. OBJECTIVES  To serve the national interest in the oil and related sectors in accordance and consistent with government policies. To attain leadership in developing. adopting and assimilating state of the art technology for competitive advantage.  To help enrich the quality of life of the community and preserve ecological balance and heritage through a strong environment conscience. transportation and marketing activities and to provide appropriate assistance to the Consumer to conserve and use petroleum product efficiency. 29 .  To foster a culture of participation and innovation for employee growth and contribution.sufficiency in the field of oil refining and by setting up adequate capacity and to build up expertise in laying of crude and petroleum product pipeline.  To earn a reasonable rate of interest on investment.  To cultivate high standards of business ethics and Total Quality Management for a strong corporate identity and brand equity.  To provide technology and services through sustained Research and Development.  To ensure and maintain continuous and smooth supplies of petroleum product by way of crude refining.

IOC: 50% To manufacture and market Name of JV Area(s) of Operation 30 .1993 IOC: 25% Balmer Lawrie: 25% NYCO SA. lube business. consultancy abroad and exploration & production. related products and specialities for Defence and Civil Aviation uses. manufacture and sell synthetic. power.  To minimize fuel consumption in refineries and stock losses in marketing operation to effect energy conservation.1996 IOC: 50% Oiltanking GmbH: 50% To build and operate terminalling services for petroleum products. To maximize utilization of the existing facilities in order to improve efficiency and increase productivity. France: 50% To blend. Lubrizol India Existing Co.  To further enhance distribution network for providing assured service to customer throughout the country through expansion of reseller network as per marketing plan/ government approval. greases and hydraulic fluids. semi synthetic and mineral based lubricating oils.  To achieve higher growth through integration.  To optimize utilization of its existing capacity and maximize distillate yield from refining of crude oil to minimize foreign exchange outgo. arising out of the liberalization policies being pursued by the government. JOINT VENTURES Date of Incorp'tn Promoters & Equity Avi .08. both national and global.11. Indian Oiltanking Limited 28. mergers. acquisitions and diversification by harnessing new business opportunities like petrochemicals.Oil India Limited 04.  To avail of viable opportunities.

f. EOL: 10% each. Asian Development Bank :5.8% Development of facilities for import and regasification of LNG at Dahej and Kochi.5% each.IL&FS: 05% each. BPC.04. Petronet LNG Limited 02.12. ICICI.12. PIL. Gaz de France International : 10%.2000 Lubrizol Corp. GAIL. 31 . GIIC.Private Limited restructured w. RPL. IL&FS. Petronet India Limited (PIL) 26. Petronet CI Limited 07.05. lubricants and greases. CB: 02% To construct and operate a pipeline for transportation of petroleum products from Vadinar to Kandla. 01.2%.ONGC: 12. Malaysia: 50% To construct and import facilities for LPG import at Haldia and to engage in parallel marketing of LPG. Petronet VK Limited 21. Pipeline projects through Special Purpose Vehicles. Public Issue : 34. IndianOil Petronas Private Limited 03. BPC.1998 IOC. HPC:16% each.1997 IOC.2000 IOC. SBI. BPC: 11% each To construct and operate a pipeline for evacuation of petroleum products from RPL and EOL refineries at Jamnagar as well as from Gujarat Refinery at Koyali to feed the consumption zones at Central India. USA: 50% chemicals for use as additives in fuels.05. RPL: 26% each EOL. IBP: 02% To implement Petroleum Products.1998 IOC.04. RPL. EOL: 13% each.1998 IOC: 50% Petronas. SBI. KPT. PIL: 26% each.e.

Green Gas Ltd.

07.10.2005

IOC: 22.5%
GAIL: 22.5%
IDFC:20%
IL&FS: 20%
Others: 10%
UP State
Govt.:5%

To store/ supply/ sell/ distribute/
and market CNG

BPC - Bharat Petroleum Corporation Ltd., EOL – Essar Oil Ltd.; GAIL – GAIL
(IndianOil Litd., HPC – Hindustan Petroleum Corporation Ltd., IL&FS –
Infrastructure Leasing & Financial Services ltd., IOC – Indian Oil Corporation Ltd.,
KPT – Kandla Port Trust – ONGC – Oil & Natural gas Corporation Ltd., PIL –
Petronet India Ltd., RPL – Reliance Petroleum Ltd., SBI – State Bank of India, GIIC –
Gujarat Industry Investment Corporation, CB – Canara Bank, MC – Marubeni
Corporation, Japan , UP State Govt-- Uttar Pradesh State Government, IDFC-- Indian
Development Finance Corporation; IL&FS --Infrastructure Leasing & Financial
Services Ltd.

INTRODUCTION TO MATHURA REFINERY

Mathura Refinery
The Mathura refinery was commissioned in 1982 with an original capacity of 6.0
MMTPA. The capacity was increased to 7.5 MMTPA by debottlenecking and revamping.
With its fluid catalytic cracking units, the refinery mainly produces middle distillates and
supplies them to Northern India though a product pipeline to Jalandhar, Punjab via Delhi.
The company commissioned a two-stage desalter in 1998 for improving the on-stream
availability of the crude distillation unit and a CCRU for production of unleaded Motor
32

Spirit. A DHDS Unit was commissioned in 1999 for production of HSD with low Sulphur
content of 0.25% wt (max). A hydro-cracker for increasing middle distillates was also
completed in 2000. The present capacity of the refinery is 8 MMTPA.
In order to meet future fuel requirements, facilities for improvement in quality of MS &
HSD are under installation and planned to be completed by 2005.

ENVIRONEMENTAL

MANAGEMENT

SYSTEMS

-ISO-14001

Mathura Refinery of IndianOil was the first in Asia and the third in the world to receive
ISO - 14001 accreditation in the year 1996 for its environmental management systems.
All the seven refineries of IndianOil now have the distinction of receiving ISO-14001
certification.

COMMITMENT TO A CLEAN

ENVIRONMENT

Indian Oil is committed to a clean environment. Unleaded Motor Sprit (Gasoline) has
been

made

available

all

over

the

country

since

1 st

February

2000.

Low Sulphur (0.5%) Diesel was introduced in Metros from April 1996. Extra-low
Sulphur (0.25%) Diesel was introduced in the Taj Trapezium area from September 1996,
then in Delhi from 15th October 1997, and across the country

since 1stJanuary

2000.
Diesel with 0.05% wt sulphur content was made available in NCT Delhi and NCR from
1st March 2001 and 30th June 2001 respectively. This was also made available in Mumbai
from 1st January 2001 and at Chennai and Kolkata since 1 st July 2001.
33

At selected Indian Oil service stations, CNG facility is also available.
Petrol with Benzene content of 1% by volume has been made available NCT Delhi and
NCR since 1st November 2000 and 1st April 2001 respectively. In Kolkata, petrol with 3%
volume Benzene content is being supplied since 1st October 2000.
The Taj Mahal at Agra, one of the Wonders of the World, is a national pride and we in
Indian Oil share the same concern to maintain the white marvel. Emissions from the
Mathura Refinery have been controlled well below the prescribed standards. The Taj
Trapezium Zone follows strict emission standards from vehicular pollution and only low
Sulphur

diesel

(0.25%

Sulphur)

and

unleaded

petrol

is

supplied

here.

Indian Oil regularly extends its efforts to better the environment by planting trees at
various places. More than 1,15,000 trees have been planted around the city of Agra (Taj
Reserve Forest) which holds the Taj Mahal.
The Ecological Parks at IndianOil’s Mathura, Gujarat and Barauni Refineries attract a
large number of migrating birds. The effort is already being replicated in other refineries
of Indian Oil.
Indian Oil’s R&D Centre is engaged in the formulation of eco-friendly, biodegradable

34

lube formulations.e. Low sulphur HSD of 0.f. MS with 3% v/v benzene content is being supplied to Kolkata and Chennai from 1st October 2000 and 1st July 2001 respectively. Diesel Hydro desulphurisation units (DHDS) at Gujarat. December 1996.). Seven operating refineries and the R&D Centre have been certified under ISO-14001:1996 Environment Management Systems. Prior to that it was introduced in all metros in June 1994. POLLUTION CONTROL It is the duty of humanity to preserve the earth for future generations. Delhi / NCR from 1st November 2000 and 28th February 2001 respectively.5% sulphur was introduced in Metros from April 1996. MOTOR SPIRIT (MS)/PETROL Low lead MS was introduced all over India w. UNLEADED MOTOR SPIRIT (MS)/PETROL Unleaded MS was introduced in all metros and radial routes in April 1995. Panipat and Mathura have already been commissioned for the production of diesel with 0. ULP (Unleaded Petrol) has been available throughout India from 1st February 2000.25% max (by wt. and to make it safe 35 .25% sulphur was introduced in Taj Trapezium area in September 1996 and in Delhi from 15th August 1997. IMPROVEMENT IN SPECIFICATIONS HIGH SPEED DIESEL High Speed Diesel (HSD) of 0. BENZENE IN MS MS with 1% v/v benzene content is being supplied in NCT.

which are well within the stipulated limits prescribed for sensitive areas HAZARDOUS WASTES (OILY SLUDGE) Regarding Hazardous Wastes (Oily sludge). GASEOUS EMISSIONS The refineries of IndianOil have adopted various measures for control of gaseous emissions. All refineries have been provided with elaborate facilities to control pollution from different sources like: liquid effluents. IndianOil refineries have adopted required measures to minimise the deposition of oily sludge in crude oil tanks and recover oil from 36 . These include: Use of low sulphur fuel oil Desulphurisation of refinery fuel gas Taller stacks for better dispersion Advanced process control system Energy conservation measures to reduce fuel consumption The sulphur dioxide emissions are well below the limits prescribed by the Ministry of Environment & Forests and State Pollution Control Boards. Universal concern in this respect is shared by Indian Oil as a responsible Corporate Citizen. In particular. gaseous emissions and hazardous wastes. Utmost care is taken to keep the impact of refinery operations on the air quality of the surrounding areas at levels.for the present generation. Mathura Refinery has established three ambient air qualitymonitoring stations between the refinery and the city of Agra and a fourth one at Bharatpur.

Bioremediation technology has also been tried at Mathura. Guwahati & Digboi ECOLOGICAL PARKS Scientifically designed green belts have been developed at Gujarat Panipat refineries. Mathura Refinery has planted about 115. Panipat and Digboi refineries. Extensive tree plantation has been undertaken by Guwahati. Impervious lined pits/secured landfills have been provided at Mathura. Gujarat.the sludge generated prior to and during tank cleaning. Haldia and Barauni Refineries in order to develop green cover in the vicinity of refinery and townships. 37 . Haldia Refinery has successfully tried Mechanical Liquidation Process to recover the oil from the sludge. Use of chemical surfactants has been practiced at Gujarat Refinery of IndianOil for insitu recovery of oil from tank sludge. Barauni. Mathura. Haldia. to serve as a pollution sink and to enhance the aesthetic look of the refinery area. Barauni.000 trees in Taj Reserve Forest near Taj Mahal under 10 Point Initiative of MoP&NG for environmental improvement Taj Trapezium. Digboi.

Experts from the Bombay Natural History Society (BNHS). MoP&NG Award for lowest steam leak during survey conducted in OCF-1996. A large number of migratory birds have made the ecological park as their habitat. 1996 & 1998. Second Prize in 1997 & 2000.First Prize in Refinery Sector in 1991. MR HAS WON NATIONAL ENERGY CONSERVATION AWARD 2006 38 .000 sq. The other refineries are in the process of developing such ecological parks. ACCREDITATIONS & AWARD ENERGY CONSERVATION Energy Conservation Award . MoP&NG Award for best improvement in Energy Conservation in 1994-95. a sprawling area of 18. OGCF Award for Insulation Effectiveness of Furnace/Boiler for the year 2006. 1999 & 2001. MoP&NG Award for best performance in furnace/ boiler efficiency during survey conducted in OCF-1998. during their recent visit. mt. identified about 96 varieties of birds in the ecological park. Award from Ministry of Power for the Energy conservation for the year 2004-05. Similar parks have also been developed at Barauni and Gujarat Refineries. and Certificate of Merit in 1999 by Ministry of Power. around the polishing pond has been developed into an ecological park. The existence of rich flora and fauna in these parks is a clear testimony of the clean and eco-friendly environment in and around the refineries.In the midst of the Mathura Refinery.

1993 & 1994. 1995.ENVIRONMENT MANAGEMENT 14001 certification for Environment Management System in July96 . SAFETY refinery in the world to receive OHSMS certification in Nov98. 1999. 1993.1987-88. 1992. 1992. Gandhi National Quality Award . Gandhi National Quality Award in 1997. 1993-94.First Prize in Oil Sector in 2000 & Second Prize in Refinery Sector in 2001.2000 & 2001. Golden Peacock National Training Award in 1997. OISD Award for second best safety performance for the year 2004-0 QUALITY ASSURANCE 9002 certification for Quality Management System in Sep95. 1990-91. Ogale Shield (for minimum fire accidents amongst IOC Refineries) . Accreditation for Lab in July98. 1995-96 1997-98 & 2004-05. Golden Peacock National Innovation Award received in Jan2000. Environment Excellence Award . Golden Peacock National Quality Award in 1996 & 1997. 39 . First Refinery among all IOCL refineries to get Recertification under ISO14001:2004( EMS) version in July05. Safety Award in 1988. Golden Peacock National Environment Award in 1998. 1997. Tech. 198990.First refinery in Asia and the 3rd in the world in the refining sector to achieve this distinction.Best of all ᄉ received in Jan2000. Safety Council Award in 1990.

000 tonne was recorded in January 40 .V. A.5 thousand tonne in August 2003.2006 FROM MINISTRY OF POWER Mathura Refinery received 2nd prize in National Energy Conservation award 2006 for Refinery Sector.The Insulation Effectiveness survey of Furnace/Boiler was conducted simultaneously at all refineries during Jan 17-20. OGALE running shield for Safety and fire prevention for the year 2006-07 Mathura registered an improvement of over 8 % over previous best performance ina financial year. surpassing the previous best recorded in January 2002.5 thousand tonne and dispatch recorded 126. Mathura registered an improvement of over 8 % over previous best performance in a financial year. SHRI ANIL RAJ TROPHY FOR THE YEAR 2005-06 Mathura refinery was awarded Shri Anil Raj Trophy based on 2005-06 performances for achieving maximum reduction in energy consumption and hydrocarbon loss amongst IOCL refineries. This is the highest declared award in this category for the year.NATIONAL ENERGY CONSERVATION AWARD .V. RECORD OUTPUT FROM MATHURA REFINERY Mathura Refinery of IOC has recorded an all-time high production and dispatch during theyear2003-04. Similarly. Highest-ever motor spirit production of 985 thousand tonnes in 2003-04 against the previous best of 969 thousand tonne recorded in 2002-03 was also registered. The production of Ultra Low High Speed Diesel touched 128. OGCF AWARD-2006 FROM MOP&NG Mathura Refinery received 2nd Prize in Category-2 (Insulation Effectiveness of Furnace/Boiler). 2006 by a CHT team during OGCF-2006. OGALE RUNNING SHIELD FOR THE YEAR 2006-07 Mathura refinery has been adjudged as the joint winner (along with Panipat Refinery) of the A. highest ever aviation fuel production of 68.

At Vadinar. the ATF production started from the hydro cracker unit in January 2004. For the first time. RECORD OUTPUT FROM MATHURA REFINERY Sector.773 MMT.20 CRUDE OIL PIPELINES SALAYA-MATHURA PIPELINE (SMPL) IndianOil operates the 1870 km long Salaya-Mathura Pipeline from Salaya (near Vadinar) in Jamnagar district on the coast of Gujarat to bring crude oil to IndianOil's refineries at Koyali (Gujarat). Two Single Point Mooring (SPM) systems are operated at Vadinar to unload the crude oil received from tankers including Very Large Crude oil Carriers (VLCCs) with offshore pipelines.2004 against the previous best of 64.70 2. Another storage tank farm at Chaksu has six tanks with a total capacity of 0. Mathura .No Name of the Pipeline 1.331 MMT. Year of commissioning Mathura . This was possible due to the innovative approach adopted by the refinery and the management concept of Total Production Maintenance launched formally.Jalandhar Length (km) Capacity(MMTPA) 1982 763 3. the Salaya-Mathura 41 .5 thousand tonne in September 1997.219 MMT. to be certified ISO-14001 for its efficient Environmental Management System. S. IndianOil has a vast crude oil tank farm of 13 tanks with a total capacity of 0. Mathura (Uttar Pradesh) and Panipat (Haryana).Tundla 2003 56 1. IndianOil also has crude oil storage tank farm at Viramgam with a total capacity of 0.After traversing 435 km from Vadinar. company sources say.

Bombay HighIndigenous crude. enabling transport of petroleum products from Panipat Refinery.1%. Sulphur content is 0. CRUDE OIL COMES FROM THREE PLACES AT MATHURA REFINERY: 1. after 716 km. the pipeline was connected to Panipat Refinery.Pipeline branches off at Viramgam in Gujarat through a 148 km pipeline to Koyali (Baroda). 2. It was designed by IndianOil with in-house construction supervision.7. The 763 km long pipeline transports petroleum products from Mathura Refinery to Jalandhar in Punjab with delivery enroute at Bijwasan in Delhi and Ambala in Haryana. API = 38-40.Bonny light crude ( sweet crude).2%. MATHURA-JALANDHAR PIPELINE (MJPL): The Mathura-Jalandhar Pipeline was commissioned in 1984. Further. API = 35. the pipeline branches off at Chaksu to Mathura and Panipat. The pipeline has a branch line from Sonepat to Meerut and from Kurukshetra to Najibabad via Roorkee. Sulphur content is 0. 42 . Nigeria . MATHURA-TUNDLA PIPELINE (MTPL): A 55 km long separate pipeline was also laid from Mathura to Tundla to transport petroleum products from Mathura Refinery. During 1997.

which are essentially raw material or intermediate products. API= 31.5%. WHY REFINING? What does a petroleum refining do? Why do we need refining? In a nutshell the main functions of a refinery are: PRIMARY SEPARATION: Crude oil is a mixture of around 500 components. They need to be separated into useful products. where various cuts or fractions are taken out as gasoline. Sulphur content is 2. The separated is not done to recover individual components but as products which are mixtures of suitable boiling ranges. 43 .3. kerosene.High sulphur crude. diesel etc. Middle east . This is done by distillation. They need to be separated into useful products.

Raw gasoline cut or naphtha as it comes out of distillation has low octane number (may be around 40 to 60 ON). MATHURA REFINERY.Facility has storage of different products. Processes are used to improve the octane number by converting the low octane components of gasoline to high octane components.product is filled in to the truck lorry and distributed to various places.The main activity of MMT is storage of products and distribution to different locations through the tankers.Facility has 28 storage tanks of product and 37 loading points to lorries. But for the market we need octane numbers of 87 and above.From the storage tanks .The terminal receives the product from mathura refinery. Similarly isomerization process converts normal paraffin components of naphtha to iso-paraffins which have higher octane number. For example Catalytic Reforming process converts straight chain paraffin in the raw gasoline to aromatics which have high octane number. MATHURA 1. 44 .PROCESSING TO MEET QUALITY SPECIFICATIONS: Typical examples of this type of processes are those used for improvement of octane number to meet gasoline specification. MATHURA MARKETING TERMINAL The site of terminal is located adjoinoing mathura refinery.Products are received from mathura refinery through pipelines and store in dedicated tanks.

P&U operation and Maintenance department every year. Loss control Tours by senior Management personal with be conducted as per the calendar. White oil = Total 19 pumps.There is separated pipelines for each product. Black oil ( RFO and FO ) = Total 08 pumps. All the tanks are enclosed in dykes.Bhainsa village and railway lines in its west and agriculture land in its eastern side. 2. Critical Task Analysis will be reviewed and revised in Production. PRODUCT STORAGE = This location is having 30 tanks out of which 2 tanks are firewater tanks. 4. Planned Inspections of the plants/facilities having high risk will be carried out once in two months. Group loss control meeting in the plant location will be conducted once a month. PUMP HOUSE There are separate pump houses for each products. SECTION DESCRIPTION RECEIPT AREA = Product is received through pipeline. Ethanol = Total 02 pumps INPUT ORIENTED LOSS CONTROL OBJECTIVES: 1. 45 . There is agricultural land in the south north side of terminal. 3.LOCATION AND ITS SURROUNDINGS The terminal is situated adjoining the Mathura refinery in North side. All lines have motor operated valve. There is vacant land between terminal and refinery.

General loss control Booklet will be distributed to all the employees. Accidents & Fire incidents will be analyzed and reviewed every quarter. 7. zero property damage. Minimizes accidental release of toxic gases to preserve the environment. zero fire frequency. 8. 10. 4. Off the job safety awareness will be created and propagated by pamphlets. OUTPUT ORINTED OBJECTIVES 1. WHAT IS ISRS    ISRS stands for International Safety Rating System and is a tool to achieve excellence in loss control though Audit. 6. zero accident frequency for contract labour. Skill Development Programs will be conducted in all the sections of Production. P&U and Maintenance department. 2. Twenty elements have been identified contributing to the activity of loss control. It is a systematic and comprehensive audit of management’s loss control activities against a set of internally accepted criteria. All the accidents/incidents will be reported as per the procedure. Zero accident frequency for employees. 9. PRODUCTS MANUFACTURED BY MATHURA REFINERY                Liquefied Petroleum Gas Propylene Naphtha Motor Sprit Aviation Turbine Fuel Superior Kerosene High Speed Diesel Light Diesel Oil Heavy Petroleum Stock Bitumen Sulphur Fuel gas Furnance oil Residual furnance oil Heavy petroleum stock STRUCTURE OF MATHURA REFINERY 46 . 3.5. Promotional programmers on safety will be organized in the refinery. 5.

 A research design specifies the method.Broadly Mathura Refinery apart from its Headquarter governed by following departments namely:  Personnel and Administration Department  Training Department  Management Services Department  Vigilance Department  Finance Department  Internal Audit Department  Medical Department  Materials Department  Production Department  Fire and Safety Department  Power and Utilities Department  Maintenance Department  Process Project Department  Technical service Department RESEARCH DESIGN 1.RESEARCH DESIGN (a) RESEARCH DESIGN It is the conceptual structure within which research should be conducted. 47 . (b) RESEARCH PROBLEM  It is the systematic search in effort to gain knowledge.  A procedure for conducting a particular study.

profile and manuals TOOLS AND TECHNIQUES USED Tools and techniques mean the methods and ways that how the data for the research are collected and analysed in order to fulfill the objectives of the research work. PRIMARY DATA It has been collected with the help of survey. company’s history. SAMPLING (a) SAMPLE DESIGN  The researchers adopt sampling survey technique. It is discovery of known to unknown.  The sample were chosen on a simple random sampling technique. 2.  Sample survey has been adopted.  The sample size consists of 50 respondents. SECONDARY DATA It has been collected through intranet.  Thus a systematic procedure of investing in any field of enquiry. 2. (b) SAMPLE SIZE  The organization consist of several different departments each having its own operation. 48 . All these departments are interdependent and thus they are striving together to achieve the organizational goals and objectives. DATA COLLECTION METHODS In this data has been collected by both: 1.  The sample consists of data collected from each department. 3.

previous history.In this project work. IOCL continued to follow & upgrade its efforts at promoting welfare of employees. the collected data has been analysed through tabulation and percentage analysis and the technique used for graphical representation is either pie chart or bar graph. In these Lectures they provided us information about each activity being conducted at “Mathura Refinery”. as well as future plans. MATHURA IOCL carried out many welfare facilities for the betterment of the employees and for Community Development. the tool used for collecting the data is questionnaire. On the other hand. In this direction various welfare activities are done with addition to basic pay. I have enlisted all the welfare activities of Mathura Refinery as follows:- 49 . The technique used to fill up this questionnaire is personal interview. b) In case certain queries arises after the lecture we take interview of concerned officer of pertaining Deptt. We were also provided information about its working process. For collection of required information we adopt two method :a) Schedule Method b) Interview Method a) In this method we attended Lectures of various Officers. ANALYSIS AND INTERPRETATION OF WELFARE FACILITIES IN IOCL.

O. Gratuity. I. free electricity & water supply is also provided by corporation to its employees in township. Hobby classes Job Performance IOC Culture Monthly remuneration Latest Technology RESIDENTIAL ACCOMMODATION Township is maintained in Mathura Refinery. In general it is maintained in all refineries.T.(1) (2) (3) (4) (5) (6) (7) (8) Residential Accomodation Health & Medical care Canteen Education Facilities to Employees Children Transport Facility Loans and Advances L.C.LTD RESIDENTIAL ACCOMODATION 50 . Facility Provision of Furniture / Household items (furniture hire & loan schemes) (9) Financial Assistance to Clubs (Staff Institutes/employees club & Officers Club) (10) Awards (for employees & their children as meritorious students) (11) Uniform policy (12) Leaves (13) Facilities to CISF.C. MR Unit (14) Insurance Schemes. Employees/Officers are allotted quarters on the basis of their grades for which house rent recovery is made which is very nominal(5% of their basic pay). Provident Fund & other Benefits Some other welfare activities are :     1.

depending mainly upon the priority date and pay groups.Company constructed own accommodation near by the refineries installation and allotted the accommodation to the employees working in the refinery as per their entitlement. QUARTER’S ALLOTMENT: The employee shall be entitled to the allotment of accommodation according to the classification and type of quarter shown. refineries. FOR REFINERY TOWNSHIP: The priority date for the purpose of allotment of quarters in the marketing. and pipelines will be considered separately in respect of the quarters so earmarked. Grade Type A C / IV B C / IV C D/V D D/V E D/V F D/V G D/V H D/V I D/V I A / I & II II A / I & II 51 .

at Swaran Jayanti Hospital. Employees along with their eligible dependence with them in township are entitled to get the medical attendance from the corporation’s hospital. water and service charges as may fixed by the corporation from time to time for various units of the corporation. 52 .Grade Type III A / I & II IV A / I & II V A / I & II VI B / III VII B / III VIII B / III IF EMPLOYEE FAILS TO ACCEPT ALLOTMENT: If any employee fails to accept the allotment of the quarter with in three days from the date of receipt of the allotment order or fails to take possession of that quarter within seven days of the date of the allotment. The liability for rent shall commence from the date of occupation or the eighth day from the date of allotment whichever is earlier. 1. FOR COMMUNITY ‘S WELFARE: Family Welfare Camps through Mathura Refinery hospital & District hospital. OTHER CHARGES AND COMPENSATION: The rent compensation the employee shall be required to pay electricity. He shall not be eligible for another allotment until the last person on the waiting list on that date has been allotted a quarter. which is having all the facilities in it. HEALTH & MEDICAL CARE This corporation maintained its hospital in township attached to Mathura refinery.  Sponsoring Camps for physically Disabled People in the District.

Holy Family Hospital 4. St. Tirath Ram Shah Hospital 6. FOR EMPLOYEES OF MATHURA REFINERY:A patient may be referred to an outside hospital. in any of the Metropolitan City. Noida Medicare Center Ltd 53 . Stephen's Hospital 7.M.L. These are as follows:(I) LIST OF NOMINATED HOSPITALS DELHI:- 1. shoes.O.  Eye Camps  First Examining & then Wind up of those who have to be operated. Dr.(a) KALYANAM KAROTI (b) VIKLANG SAHARAK SANSTHAN In these all three hospitals. by the C.Kapur Memorial Hospital 5. only in case where treatment cannot be done in MR hospital. crutches. On last day they are provided by a kit and those who are in need they are provided with spectacles. wheel chairs etc. are given. B. Sir Ganga Ram Hospital (Model Hospital) 2. Batra Hospital & Medical Research Center 3. artificial limps.

Pushpawati Singhania Research Institute for Liver. Dr. Jaslok Hospital & Research Centre 4. Kalara Hospital 27. Sunder Lal Jain Charitable Hospital 10. Rajiv Gandhi Cancer Institute & Research Centre.8. Indraprastha Apollo Hospital 16. Metro Hospital & Heart Institute 18. Indo-Italian Spinal Injury Centre. P. Bhatiya Arogya Nidhi 7. Shanti Mukund Hospital. Anand Hospital 14. Breach Candy Hospital & Research Centre 5. Sita Ram Bhartiya Institute of Science and Research Center. Holi Angles Hospital. Dharamshila Cancer Hospital and Research Centre MUMBAI:1.D. Sant Paramanand Hospital 29. Tata Memorial Hospital 6. Jaipur Golden Hospital 15. Maharaja Agrasen Hospital 20. Shri Mool Chand Khairati Ram Hospital & Ayurvedic Research Centre 11. Mata Channan Devi Hospital 13. 23. Bombay Hospital & Medical Research Centre 3. 24. Mahendra Hospital. VIMHANS 21. Hinduja National Hospital & Medical Research Centre 54 . 28. Deepak Memorial Hospital & Medical Research Center 9. 26. 22. All India Institute of Medical Sciences 17. 25. Kailash Medical and Research Hospital 12. 19. Balabhai Nanavati Hospital 2. Renal and Digestive diseases.

B. Smt. G. Cardinal Gracious Hospital 10. Apollo Hospital Enterprise Ltd. Kothari Medical Centre 9. Ramakrishna Mission Seva Pratisthan 3. Birla Heart Research Centre( Surgery/Angioplasty under package deal). Vijaya Hospital 2. Assembly of God Church Hospital & Research Centre 6. Thakurpukur Cancer Research Centre CHENNAI:- 1. Thane KOLKATA:1. 11. National Hospital 3. CSI Rainy Hospital 7. Sunitidevi Sinhhania Hospital & medical. Raheja Hospital (only for Diabetic cases). M. Gariahat Road 5. Behala Balanand Brahamchari Hospital only for Angiography/Heart 10. Devaki hospital 4.8. Woodland Nursing Home (The East India Clinic Ltd.G.L. Calcutta Medical Research Institute 2.) 4. Hospital 5. Arivindo Seva Kendra (EEDF). Isabella Hospital 55 .M. Seba Nursing Home 7. St. 6. 8. S.Ghandi Mission’s New hospital & Medical Research center 9.

525 (4/6 bedded non.8.895 Rs.1840* Rs.500 56 .395 A/C Semi Nursing Home A/C Semi Nursing Home Nursing Home (Single A/C room) Rs. Mathura 2.875 Rs.CEILING LIMITS Sir Ganga Hospital.660 Rs.655 (4/6 bedded non.A/C) Semi paying Rs.G.Hospital.A/C) Semi paying Rs. Swarn Jayanti Samudaik Hospital. Tamil Nadu Hospital MATHURA: 1.E & F RamNominated DelhiHospitals Nonnominated Hospitals Semi payingRs.1180 Rs. Methodist Hospital.1400** Rs. Agra 2. Asopa’s Hospital.525 (4/6 bedded non.395 Rs. New (Model Hospital) WORKMEN Gd I&II Grade III to VII Grade VIII OFFICERS Grade A Grade B & C Grade D. G. Agra (II) ROOM-BED ENTITLEMENTS FOR HOSPITALISATION/ NURSING HOME TREATMENT . Mathura AGRA: 1.A/C) Rs.

of the : CONSULTATION FEE( under Allopathic & Homeopathic system)  INJECTION CHARGES & DRESSING CHARGES  DENTAL TREATMENT &PHYSIOTHERAPY CHARGES  EYE SIGHT TESTING CHARGES( for glasses & Intra-Ocular Lenses)  HEARING AID CHARGESADVANCE AGAINST MEDICAL EXPENSES APPLICABLE TO ALL STATIONS IN INDIA. Excise & custom. P&T.Grade G and above Nursing Home Deluxe room Actual for A/C Limited to A/C Single room Single room charges in the ModelHospital. CISF. The canteen facilities availed by 2000 employees. PROVISION: There are two types of canteens have been provided to the employees 1. Meals canteen 2. **Limited to monetary ceiling or actual A/C single room charges whichever is lower. Training) The canteen being run the contract basis period of 23 months. CANTEEN As per factory act 1948 welfare facilities such as canteen check& changes will be provided to the workmen those who are performing rotating shift duty by the factory owner. 3. Besides this IOCL does reimbursement upto certain extent. Railways. Snacks canteen 57 . Functional Directors / Chairman Actuals Actuals Actuals * Limited to monetary ceiling or A/C single room charges whichever is lower. (Refineries.

rice.1 There are 25 coupons in one coupon book. two seasonal fruits & packed picklel. salad. or lobhia). 20 Cost of 1 non-veg. MEALS CANTEEN:(a) Timings 12. chapatti.M Over time dinner Menu of Meals Canteen (i) For tiffin/Thali system One green vegetable. so it cost comes to Rs. Meal coupons(vegetarian & non-vegetarian) 2. pulav/puri. 25 I. salad 58 . so it cost comes to Rs. (iii) Fruit packet 2 seasonal fruits (4 pieces of each type).00 P. curd/rayta. a Contractor is paid & 2 types of coupons are issued to the employees once in a month:-1. 1 mithai.M. coupon =80paise There are 25 coupons in one coupon book. coupon =Rs. sauce. boiled Chana. curry(chole. dry chole/sabji. packed fruit jam.30 P.30 P.or pakora curry. Lunch 2.30 P. papad (a) For Dry lunch packets 2 slices of bread.M Dinner 10. pickle.On canteen basis. or ramas. Snacks coupons COST OF COUPONS Cost of 1 veg.30 to 1. Dal.M Over time lunch 8.

vada.M. SNACKS CANTEEN:Timings 1. 59 .26 Jan. III service for general shift 2.M. FACILITIES TO CANTEEN CONTRACTORS Some Infrastructure facilities have been provided to canteen contractor for smooth & trouble free services.00 A. Per month as a coupon of monthly license free i. butter. dry sabji.30 P.30 P.30 A.It will be charged @ 1 Rs. pakora. These are as follows: (A) CANTEEN BUILDING . VI service for rotating shift. II Service for rotating shift 9. Per month as a token of monthly license fee. biscuit.It will be charged @ 1 Rs. 15 Aug.  Sick Leave ------- 10 days. bread. samosa. namkeen mixture & sweets.(iv) Other type of dry lunch packet Chapatti. 2fruits. V service for rotating shifts & overtime 10.Tea.30 A. Menu:.e. Rent (b) ELECTRICITY & WATER .M.M.30 P. IV service for rotating shift 5. I Service for rotating shift 6.  National holidays holidays ------.  Gazette ------- 9 days. 2 Oct. salad II. LEAVE TO CANTEEN WORKERS:  Earned Leave ------- 18 days.M.M. namkeen.

(d) RESIDENTIAL ACCOMODATION—The contractor has been provided two B type & two A type quarters in township on market rent. 3. PENALITIES: There is a penalty clause for each and every lapse that is observed by the officer in charge. 6. Transportation allowance ---- At the rate of 75 Rs. PAYMENT: Fixed subsidy -. 4. Shift Allowance ---- At the rate of 55 Rs. based on minimum wages) BASE FOR CALCULATION: 1. Medical Allowance ---- At the rate of 90 Rs. Apart from the follows:-  Cleanliness of the building utensils etc. Per months. Provident fund ---- At the rate of 12% minimum wages.  He will also check the nails & hairs. 60 .(c) EQUIPMENT & UTENSILS ---These are provided by the management to the contractor without any rent. Minimum wages ---- Semi skilled & unskilled. 5.e.Per months.The fixed subsidy is providing catering services on monthly basis for preparation and supply of eatables in different location inside / outside battery area (i.  Cleanliness of the cook & services boy. Bonus ---- At the rate of 12% minimum wages. Per month. 2. NOTE:  The medical officer check the quality of food once in a fortnight  Canteen officer check food & raw materials on daily basis.

50 Per month. entrust the responsibility of developing educational facilities to some educational institutions (Governmental and nonGovernmental) in the respective states. Uniform ---- Rs. 900 Per annum in summer Rs. the corporation will 61 . Contractor shall furnished the Information / Returns / Report in respect of contract labour engage by him. 4. 9. rate tax shall be made by him. 8. as far as possible. 2.7. 4. ---- Rs. the refinery management will. Labour license. CONTRACTOR LIABILITIES: 1. 3. Leave encashment ---- It is based on attendance. To attract such institutions. Maintaining the record of provident fund. It is the concern-licensing officer. EDUCATION FACILITIES TO EMPLOYEE’S CHILDREN BOARD POLICY : Since education is a specialized field requiring specialist experience and know how. Payment of sales tax. 150 Per annum in winter. Washing allowance BILLS Fortnightly bills are presented along with the coupons to the company for payment by the contractor.

No fees may be charged from the children in the Nursery Class. which may be decided from time to time. The corporation may grant subsidy to such a school to a reasonable extent. No fee will.provide the school building and initial expenditure on furniture and other necessary equipments. Primary education through the medium of national language (Hindi) and/or the regional language should be made available to children of employees free of cost. be charged from the children of employees belonging to SC / ST community. If such educational institutions are not available or if their services cannot be obtained on reasonable terms. Before 3rd July 1988 this facility was given to all the children of an employee but after that only two child of an employee will get this facility. EDUCATION ALLOWANCE: IOCL provides education allowance to the employee’s children . The Corporation may start a secondary / high School entrusting its management to outside educational institution. the Corporation alone should undertake the responsibility of running the schools. if the Nursery class is a part of the primary school with the medium of National or regional language. through the medium of national or regional language if that is the need and introduced English as one of the subjects from any standard. If the Nursery class is run through the medium of English Then adequate fees should be charged so the 50% of the running expenses of such school could be met from the monthly fees. depending upon the practice in the respective state. 62 . The school fees for English medium school will be on commercial basis so that it can be self-supporting in respect of running expenses.

They charge nominal fees from employees and rest are paid by Refinery. 63 .AMOUNT OF ALLOWANCE: Rs. These schools are Delhi Public School governed by DPS society and Kendriya Vidhyalaya governed by KVS society. 200 per child per month. Stops and points are deciced. In the management of these schools there are two members from the concerned society and two members are from the Refinery Management. The recruitment of teachers over there is looking after by their Sagathan. Time to time buses are provided for their children as well. 500 per child per month (children doing professional courses) SCHOOL IN TOWNSHIP: Mathura refinery is also running two schools look after by Deputy Manager of Corporate Communication Dept. for going to DPS or KVS school and drop them back to their residential places. TRANSPORT FACILITIES Transport facility is provided in the corporation to its employees to bring them at duty places and drop them back. All the expenses of these schools are bore by the Refinery. Buses for marketing division are also there which provides facility for the wives of IOC’s Employees if they want to go to market. 5. Rs.

00 a.m To 10.00 p.00 p. Those employees are not getting transport allowance subsidy will be eligible for transport facility. Bicycle Advances.F.m To 06. Conveyance Advances. As per the Rule.00 a. advances & P. LOANS AND ADVANCES: The employees of corporation are entitle to various types of loans & advances like House Loan Advances.00 p. The timing of shifts are as under: ‘A’ ----------- 06.m ‘ Admn.m ‘General Shift’ ----------- 08. (b). the Corporation may grant Conveyance Advance.00 a. 9 No. Emergency Advances. Staff’ ----------- 09. Marketing duties for the dependant of the employees as well as CISF.TRANSPORTATION OF EMPLOYEES: Mathura Refinery is having 2 Years contract on round the clock basis. transport facility. Conveyance Repair Advances. of Buses have been deployed for transportation of employees from city to Refinery & back. Colleges.m The above 9 No.m ‘C’ ----------- 10. Advances. for purchase of conveyance provided the competent 64 . Employees drawing transport allowance subsidy will not eligible for company’s. 6.m To 02. Medical Advances.45 a. Of buses are further utilized for welfare trips such as Schools.m ‘B’ ----------- 02.00 p.m To 05.m To 05. ELIGIBILITY: (a). T. subject to availability of funds in the budget.30 p. Festival advances.00 p.A.

2.(for four wheeler) whichever is less. MOTER CAR FOR OFFICERS IN GRADE ‘A’ Actual cost/ or Rs.00 lakhs. 65 . FOR NON-OFFICERS(GRADE VIII) : Actual price paid for the vehicle or on the road-controlled price of the new vehicle or Rs. Scooter/ Moped or a Bicycle.000/. ELIGIBILITY: Conveyance Advance can be granted by the Corporation to permanent employees for purchase of Motor Car/ Motor cycle/ Scooter/ Moped/ Scooterette. 80.authority is satisfied that the possession of a vehicle by an employee will be in the interest of the corporation. MOTOR CAR (FOR OFFICERS IN GRADE ‘B’ AND ABOVE) Actual cost limited to and the road controlled price of a new air conditioned/non-airconditioned Car MOTOR CYCLE/ SCOOTER/ MOPED/ SCOOTER For Officers: Actual price paid for the vehicle or on the road-controlled price of the new vehicle whichever is less. Uniform rules shall be applicable in respect of conveyance advance as purchased is a Motor Car. The employees who have completed their probation period satisfactorily shall be treated as permanent employees for this purpose. which ever is less for purchase of Car is admissible. The sanction of advance can be for purpose of a motor/car (which expression shall include Maruti van/Gypsy/Jeep also)/Motor cycle/ scooter/ Moped/ Scooterette or bicycle. Motor Cycle.

4. PRIORITIES FOR OFFICERS: 1.MOTOR CYCLE: The advance sanctioned for the purchase of motor cycle/ scooter/ moped/ scooterette shall be recovered in not more than 92 equal monthly installments. 66 . those who apply for motor car/ scooter advance for the first time or had availed of Motor Cycle/ Scooter advance seven years ago shall also be given first priority. Similarly. 3. 2. Officers promoted from in grade ‘A’ are entitled to draw car maintenance expenses shall be given second priority if they want to switch over from Scooter/ Motor Cycle to Car. The officers who are entitled for reimbursement of scooter/ motor cycle/ may not be given any priority and their request shall only be considered at the end of the year after demand of all other categories has been met. AUTHORITY COMPETENT TO SANCTION CONVEYANCE ADVANCE : In case of Headquarters: In case of units: DGM (A&W) DGM (HR) INSTALLMENTS AND RECOVERY MOTOR CAR: The advance sanctioned for the purchase of motor car shall be recovered in not more than 120 equal monthly installments . Officers applying for car advance for the first time or had availed of the advance seven years ago and are entitled to draw car maintenance expense shall be given first priority.FOR NON-OFFICERS(UPTOGRADE VII) : Actual price paid for the vehicle or on the road-controlled price of the new vehicle. Third priority shall be given to those who are applying for conveyance advance for the second time.

FOR SCOOTERS / MOTOR CYCLES:  In case of two-wheeler. regarding self and vehicle. it is not admissible. (b) The officer with a certificate shall endorse each bill that all the items of work build and paid for have actually been carried out. (c) If there is any residual amount left over the differences between the CRA drawn and the total of the bills / receipts submitted in support the same shall be refunded to the corporation forthwith. PAYMENT OF CRA:  An officer eligible to draw CRA shall submit a format application in the prescribed form (Annexure V) to the competent authority giving all necessary details. stipulating the items of work done and individual cost thereof. FESTIVAL ADVANCE: An advance limited to Rs. The advance is admissible only once in calendar year provided the advance taken in the earlier year has been repaid in full.  Within 60 days from the date of the advances the officers shall submit to the competent authority the following: (a) Originals of the detailed bill(s) of the garage/ repairers. REPAYMENT OF ADVANCE: The advance shall be interest free and shall be recovered in not more than 10 equal monthly installments. Once a CRA is drawn. which is interest free and recoverable in not more than 10 equal monthly installments. relevant to the grant and regulation of CRA duly supported by detailed list of measure jobs to be undertaking on the vehicles and the total estimated cost thereof.is admissible to all non-officer employees on the eve of important festival. 500/. 4000/. In case such residual advance exceeds Rs. (d) Stamped receipts from the garage/ repairers shall be deemed as evidence of payment by officers. no subsequent advance for purchase of a conveyance shall be payable to the officer for a period of three years from the date of drawl of CRA. 67 .interest at 1`% over and above the ruling bank rate will be chargeable on the amount from the date of payment of CRA to the date of refund.

SANCTIONING AUTHORITY : In case of Headquarters - DGM (A&W). medical and TA for any purpose for a period five years from the date of refund of the loan amount. The advance shall be disbursed and drawn before the commencement of the festival for which the advance is sanctioned. they shall debarred from grant of any advance / loan except PF.4.000/.IMPORTANT FESTIVALS : Any such festival as the head of establishment may declare in respect of establishment under his Administrative control. In addition. they will be charged interest at a rate of 1 % above the Corporation’s borrowing rate per day. NON-UTILITIES OF ADVANCES: In cases where any of the advances. ELIGIBILITY: Festival advance amounting to Rs. In case Of units - DGM (HR). APPLICATION FORMS : The application form for the festival advance should be submitted in the prescribed Performa. HOUSE BUILDING ADVANCE HBA Purpose HBA of can be HBA HBA Sanctione Disbursement Utilization Time schedule HBA for Recovery of mortgage d 1 2 3 4 execution 5 6 68 .to an non-officers employee shall be admissible only once in a calendar year provided the advance taken in the earlier year has been repaid in full. including HBA have not been utilized for the purpose for which they were granted and have not been refunded within the permissible period and thereby have been misused.

/semi house/flat. nt of HBA. which ent in be one completed the Within three month month following disburseme or lump sum. 100% of Actual Disbursed Installment HBA HBA installment purchase of entitlem a house/ ent flat. to following limited paid over to the months of disburseme month nt of 69 . nt of entitle which mortgage).HBA Purpose of HBA can be HBA HBA Sanctione Disbursement Utilization Time schedule HBA for Recovery of mortgage d 1. purchase of entitlem the Within three be month as immediately housing vendor continue till execution of of demanded by paid over to the be purchase from amount to disbursed. 2. completed whicheve following of full which installment purchase to possessions of ty. from execution of the 3.Outright 100% of 100% of Purchase to From purchase of HBA sanctioned a completed entitlem HBA house/flat. month Board/Authori a r is less. with in one the in which nt of month from HBA is cost execution of of HBA is (surety) available for purchase disburseme ready . from housing date board disburseme authority. ent of disburseme month nt and in govt. From the Within three Disbursed Installment HBA HBA to be month demanded by immediately or the to 60 final the months 100% of Actual installment HBA. possession whicheve final and r is less mortgage) occupation . super annuities. of prior to the month in installment employee of HBA. be available (surety completed and in any continue till within 60 case months govt. . which is cost yet to of the From construct/.

vendor and in execution which full/final under purchase Society construction /construc Builder to be be available or of HBA / completion tion/esti released the 36onths (Surety from per within from contractual 36onths month a mated limited cost vt. restricted to date proposed HBA percentage of nt of entitle been cooperative entitlem completed from disburseme or work a estimate certified installment in execution of disbursed whichever is by earlier. 4. purchase to possessions as completed company of whicheve obligation but from from an r is less. the mortgage). month from completed .40% of Purchase From the Within three of a piece of HBA sanctioned and month month of land and entitlem HBA or actual construction following purchase of construction ent or land cost to be the month land and of a house estimate which ever is completed in which prior to thereon. d cost of government- private purchase approved builder. d cost of a lee for within construction disburseme purchase purchase of eighteenth is nt of second /construc land. of HBA has as of HBA registered builder’s whicheve architect r is less. installment 70 . /construc value. Purchase 100% of . the continue till of installment 100% of the or ent to the which initial final exiting society installment by or three- corporation engineer. or by tion.HBA Purpose of HBA can be HBA HBA Sanctione Disbursement Utilization Time schedule HBA for Recovery of mortgage d which is cost of co/co-op.

.HBA Purpose of HBA can HBA HBA Time schedule be HBA Sanctione Disbursement Utilization Recovery .Additional each been 20% of individual disbursed.Balance/ 20% of the sanctioned HBA after completion of construction up to roof 5. . merits of of HBA has . d tion for execution of mortgage construction up to plinth level. whicheve 20% of disburseme eighteenth (surety to r is less. land for be extended in which the commenceme by six initial nt of months on installment construction. owned by ment construction. 100% of level. sanctioned case by whichever is HBA after Functional earlier. completion of Directors). sanctioned nt of initial month continue till HBA after installment following execution of purchase of of HBA (can the month mortgage). from the construction Construction From the Prior to 71 .30% of Construction HBA sanctioned to be month disburseme of house on entitlem HBA for completed following nt of initial a piece of ent or commenceme within 18 the month installment land already establish nt of months in which of HBA.Additional the date of or the of HBA.

complete ion nt of work disburseme month in plan.HBA Purpose of HBA can be HBA HBA HBA Sanctione Disbursement Utilization Recovery d the cost of -Additional date of is employee. months on entitlement . by disbursed completion of Functional whichever is construction Directors). whicheve Remaining nt of initial which the r is less. Actual Purchase From the Within three of partly HBA installment and month month of finished entitlem amount as construction following purchase of house ent or demanded by to be the month house and provided the estimate the vendor. ion sanctioned nt of initial or the 18 whicheve HBA after installment months r is less.Purchase 100% of level. (Can following construction be extended the month up to plinth by six in which the level. completion of of HBA. construct 30% of disburseme completed.Balance merits of installment 40% of each of HBA has sanctioned individual been HBA after case. earlier. completed which prior to competent d cost of 50% of within 18 construction disburseme authority purchase balance HBA months is nt so second approves and for from the completed installment the construct commenceme date of or the 18 of HBA. sanctioned installment initial HBA on of HBA (Can installment certification be extended of HBA has by an by six been 72 . Time schedule for execution of mortgage up to roof 6.

d Time schedule for execution of mortgage 7. repetitive of merits of the each corporation individual that 50% of case by work has Functional been Directors). . d cost of to be work is extentio Balance 50% completed completed. HBA sanctioned extension / month disburseme enlargemen entitlem HBA for enlargemen following nt of initial t and/or ent or commenceme t/ the month installment modification estimate nt of work. 50% of completed. representativ nt of initial initial e of the installment installment corporation of HBA of HBA has that 50% of been the work has disbursed. From the 8. n/enlarg sanctioned within 12 or the 12 enment/ HBA on months month modificat certification from the following ion. modification in which the of HBA.HBA Purpose of HBA can be HBA HBA HBA Sanctione Disbursement Utilization Recovery authorized months on disbursed. 100% of of additions entary supplementar additions month and advance y advance in and following alteration of one lump sum alterations/ the month 73 . Provision Supplem completed. been which ever The work on is earlier. by an date of the month which is authorized disburseme in which the less. 50% of The work on From the Prior to Extension.

prior to or and fittings supplement fittings. HBA house/flat.  Including family and his dependant parents apart from self.C) BASIC PRINCIPLES :  To afford assistance to employee serving and places distinct from their homes for journey to their home town.T. Time schedule for execution of mortgage the cost of house / flat. 40000/- soon after to be ary HBA has or 25% taking completed been of the possession of within 6 disbursed.  Now. 74 . LEAVE TRAVELLING CONCESSION (L. 7. month from sanction the date of ed disburseme towards nt. within the total HBA entitlem ent. facility extended to anywhere in India.HBA Purpose of HBA can be HBA HBA HBA Sanctione Disbursement Utilization Recovery d and / or maximu immediately or fixture in which fixers and m of Rs. whicheve r is less.

will not undergo any change. are also re imbursed for local travel actual taxi fare or at twice the entitled rate of local conveyance under TA rules at the sections of commencement and termination of outward and inward journeys.  LTC is admissible to an employee during regular or casual leave without any minimum limit on the leave to be taken. whichever is less  LTC admissible to all employees in the approved scales of pay. two eldest children. such women who are currently entitled to 2nd class rail travel.g. LTC block year starts from odd year e.  Employee must complete 1-year continuous service from the date of availing LTC. for any place in India.T.  Employees posted to Assam & other North Eastern State but whose declared hometown is outside any of these states are entitled to the liberalized LTC/home travel facility  While availing LTC.  Employees while availing L.tier AC fare for rail travel actually undertaken by the shortest route. FAMILY INCLUDES:-:  Spouse  Legitimate children who joined before July 88 and who joined after July 88 only.C. 2001-2002. will be allowed re imbursement of 3.  Dependent Parents 75 . Eligibility:  Employees and their family are allowed only once in a block period of 2 years with option of availing the L.  If husband and wife are in service then LTC facility can avail either husband or wife.C.T. Their basic entitled however.

Darjeeling.  Auto extension by one year. Shimla.  Holiday homes facility in all four regions of the country. . Manali.Grade G and above Flight.Non-officer based on BP.Grade A B C AC two tier.  Destination – anywhere in India.  Southern region – ootacomund  Western region – Mahabaleshwar.LIBERTIES: Need not accompany the employee during travel.  Air travel for Andaman and Nicobar Lakshdweep.  Staff holiday home – Mussorie.Puri. 76 . . . at commencement and terminating stations  100% DA limited to ten days for every member.  May avail different modes of transport.  Eastern region .  Northern region – Dalhousie.  Class of accommodation. Salient features  Frequency – once in 2 year block (odd year).  Local conveyance. Goa.  May visit separate places.

5/.per day for officers.  @ Rs.Divison for officers.  Booking controlled by Mktg. @ Rs. 2/. PROVISION OF FURNITURE / HOUSEHOLD ITEMS AT THE RESIDENCE OF OFFICERS ELIGIBILITY: All officers shall be eligible for provision of furniture / household items as may be specified by the corporation from time to time at their residence on hire basis except 77 .Holiday Homes:  It can be booked for maximum of 10 days except Manali (maximum 15 days).  Booking can be done 3 months in advance.  Booking controlled for non-officers by their respective Divisions & Headquarters. 8.per day for non-officers.

500 Grade ‘H’ & ‘I’ (3 yrs) 5.50.40. COST OF FURNITURE AND HOUSEHOLD ITEMS: The total cost of the items inclusive of cost of packaging / loading / unloading /transport for various categories of officers shall not exceed the maximum ceiling as may be fixed by the corporation from time to time.00.000 “G” 1.15.000 “F” 1.000 “B” 50.000 Director/Chairman 2.00.000 BRIEFCASE FACILITY 78 .000 “C” 60.000 “H” & “I” 1.000 “D” 75.officers working on deputation with the corporation and who have not put a minimum five year service in officers grade.000 ELECTRONIC ORGANIZER/DIGITAL DIARY Grade ‘A’ to ‘G’ (4 yrs) 2.000 “E” 1. HIRE CHARGES: Monthly hire charges for the items provided under the scheme shall be recovered as indicated here under: GRADE FURNITURE ON HIRE TO OFFICERS “A” 40.

including taxes shall be as under: Grade ‘A’ & ‘I’ in (3 yrs) 850 Grade ‘C’ to ‘F’ in (3 yrs) 1. No briefcases will be issued to individual staff members.000 Grade ‘IV’ to ‘VI’ 14.250 Grade ‘G’ & Above in (3 yrs) 1.  The used briefcase shall not be taken back from the officer when he issued a new one.  Replacement of the Briefcase shall be allowed only after three years .000 CALCULATOR FACILITY Mathura refinery is also providing calculator facility to its staff members and officers.650 Briefcase can be kept in each Department for the use of staff members who may be required to go out on official work with documents/papers.Briefcase shall be issued to those officers in whose case the Departmental Heads certify that the user has to visit other offices or proceed on tour frequently with documents/cash etc.  STAFF LEVEL 79 .S PER YEAR 10% of the sanctioned cost FURNITURE LOAN OF EMPLOYEES Grade ‘I’ to ‘III’ 10.000 Grade ‘VII’ to ‘VIII’ 18.  An officer leaving the corporation on superannuation shall be allowed to retain the briefcase with him REPAIR AND MAINTENANCE OF OFFICER.   The maximum cost of briefcase. on official business.

at the book value.  OFFICER LEVEL : The officer’s grade(‘A’ to ‘G’) shall be provided Rs. 2500/.The maximum amount for calculator is provided as under: Grade ‘I’ to ‘III’ 300 Grade ‘IV’ to ‘V’ 450 Grade ‘VI’ to ‘VIII’ 650 The above facility shall be provided one time in three years. 9. RECOVERY: NOTE: With in 72 installments & it is interest free. The digital calculator can be replaced after 4 years.for digital calculator. as worked out by adopting the depreciation rates subject to the minimum residual value of 5% as per the Corporation’s Rules. FINANCIAL ASSISTANCE TO THE STAFF INSTITUTES & OFFICER’S CLUB ( For recreational & cultural programs) 80 . PURCHASE OF FURNITURE AT THE TIME OF SEPARATION FROM SERVICE: An officer shall have to purchase the furniture and household items provided on hire at his residence at the time of superannuation or on cessation from employment or after expiry of 7 years from date of purchase. If non-officer promotes in officer grade then whole outstanding/balance amount will be recovered.

13. VARIABLE FINANCIAL ASSISTANCE TO:-1. OFFICERS’ CLUB: The formula for working out the corporation’s assistance will continue to be applicable. STAFF INSTITUTES: The formula for working out the corporation’s assistance will continue to be applicable.50 per member per month subject to a minimum of Rs.500 /- 81 . 8.A. the maximum contribution is enhanced from the existing Rs. 4.. 3.00 per member per month to Rs. However.per annum instead of the existing Rs.000 /. 2.

10.

AWARDS AND INCENTIVES:LONG TERM AWARDS FOR IOCL EMPLOYEES:-

IOCL distributes awards to the employees who serves IOCL with loyalty & their best,
for not less than 15 years.
Different types of awards are there for completion of different number of years like
25 years, 20 years or 15 years, by these employees.
Regular employees of the Corporation are eligible for the following awards for rendering
good and satisfactory service:
Period of
Service

Award

15 yrs

An item of value of 5 gm Gold Coin (24 ct)

25 yrs

An item of value of 10 gm Gold Coin (24 ct)

30 yrs

An item of value of 20 gm Gold Coin (24 ct)

35 yrs

An item of value of 20 gm Gold Coin (24 ct)

At the time of superannuation
Superannuating employees shall be entitled to a gift, an item of value of 25 gm Gold coin (24
ct) as Long Service Award provided they have actually rendered 10 years of good and
satisfactory service in the Corporation.
Note:

In the case of deputationists from Govt. agencies and other organisations who have
worked with the Corporation and were subsequently absorbed in the service of the
Corporation in continuation of the deputation tenure, the deputation service will be
counted for the purpose of determining the eligibility for the award.

The period of training or apprenticeship in respect of a trainee or apprentice who has
been appointed in the regular service of the Corporation in continuation of such
training/apprenticeship period will not be counted for the purpose of determining
eligibility for the award.

An employee granted voluntary retirement under IOC’s Voluntary Retirement Scheme
would also be eligible for long service award as in the case of superannuation.

.

82

PROCEDURE FOR PRESENTATION OF AWARDS
The Long Service Award will be presented in a function to be organized as per
details given below:

Long Service Presentation
occasion

on

the
Employees
completing
requisite
period
of
service

15 Years

15th August

Between 1st August of the
previous year and 31st July of
the current year

25 Years

26th January

Between 1st January and
31st December of the
previous year

30 Years

1st September (Indian Oil Between 1st September
Day)
of the previous year and
31st August of the current
year

35 Years

- do -

- do -

All the employees who are due to receive the award will be invited to the function. Heads of
the departments, senior managers, representatives of the local Unit Officers’ Association and
Workers’
Union
may
also
be
invited
to
attend
the
function.

MERITORIOUS STUDENTS AWARDS FOR THE CHILDREN OF IOCL
EMPLOYEES:-

Employees of IOCL also enjoy this benefit too. Their children are conferred
according to their percentage every year right from 10th till Post Graduation.

83

11.

UNIFORM – POLICIES

UNIFORM / PROTECTIVE CLOTHING:
With the introduction of superannuation benefit fund scheme for employees, the issue of
uniform made applicable in 1984 has been discontinued and the pre-1984 practice is to be
followed as far as the issue of uniform / protective clothing is concerned. For the purpose,
the scale for issue of uniform and the periodicity prevalent in each unit prior to 1984 will
continue.
ELIGIBILITY:
Employees who have completed three months service in a regular grade will be eligible
for this facility.
SHOES:
Employees who are performing 48 hours duty and have to work in the battery area are
eligible for one pair of safety shoes & regular shoes every year. Regular shoes ceiling is
fixed by head office. Safety shoes will be provided. Amount cannot be reimbursed.
RAINY WEAR:
With regard to issue of rainy wear the following policy will be followed:

RAINCOAT & GUM BOOT:

To be issued once in three years.
WASHING ALLOWANCE:
Employees who are eligible for protective clothing / uniform shall be entitled to washing
allowance at the rates fixed by the corporation from time to time.
STITCHING CHARGES:
The Stitching Charges fixed time to time by the corporation will reimburse to the
employee.
PROCUREMENT:

Procurement of uniform / protective clothing will be made at unit level.

84

) (A) CASUAL LEAVE :  Maximum Ten C. in a calendar year with full pay and allowance. LEAVES LEAVE RULES 1.  Not granted more than 4 times in a year.L.) (c) Special Sick Leave (S. suffixed & sandwiched with public holidays / weekly offs / C.12.  Given proportionately for middle of year joining  Max of 6 C.  Can be prefixed.L. 1st july. Basically there are three types of leave : (a) Casual leave (C.  Cannot be combined with any other type of leave. at a time. (B) EARNED LEAVE :  Total of 32 earned leave in a year  Earned @ 8 days for each completed quarter of service.L. 2.L.  Accrual / reduction: @ 1 day for every 11 day of LWP/duty.  Credited on 1st of April. 1st october and 1st jan. 3.  Will lapse at the end of calender year. 85 . sanctioning authority: Controlling Officer.C.  ¾ th en cash and 1/4th non encasable.  Accumulated upto a maximum of 300 .L.L.) (b) Earned Leave (E. Leave is not a matter of right.

 Earned @5days on half pay per quarter.2 Years without pay.L.  CCL :. OTHER TYPES OF LEAVE.  MATERNITY LEAVE :.  SPECIAL LEAVE TO JOIN HUSBAND AT OUTSTATION / ABROAD :3 years without pay.(Max 300 ) can be encahed at the time of V. (a) Any time (b) Either in part or in full in multiples of five.L.  No ceiling on accumulation.L.  Can be encashed at the time of super annuation / VR / Death. / Death / Resignation / Retirement. (C) SPECIAL SICK LEAVE (S. 86 . After minimum 5 years of service. (c) Minimum 5 days and maximum 90 days. medical certificate has to be given.R.  STUDY LEAVE :.  Credited at the end of each quarter.  EL encashed = BP+DA.)  Total of 20 HP or 10 FP in a year.L.  Can be availed upto 2 days without medical certificate.135 Days  CHILD CARE LEAVE :.Payable for extended hours of duty and in lieu of off days.  All E.2 years without pay .:  Encashable portion can be encashed.ENCASHMENT OF E.  For > 2 days S.

Children education is provided to them at par IOC employees in Kendriya Vidyalaya. CLOTHING AND UNIFORM: The cost of clothing and uniform is also reimbursed to them as per Govt.  1 Ambassador car for commandant. Their shifts starts one hour before IOC shifts timings. The unit is headed by a Commandant. MR UNIT:- Ministry of home affaires Govt. SPECIAL COMPENSATORY OFF TO OFFICERS  COMPENSATORY OFF TO WORKMEN  EXTRA ORDINARY LEAVE WITHOUT PAY  LEAVE NOT DUE 13. norms. of India has approved CISF for protection of Industrial Security for public sector undertakings.  1 Jeep for Mobile Patrolling. norms and conditions EDUCATION Cost of the above is also reimbursed as per Govt. The list of vehicle provided to CISF is as under. In Mathura Refinery sanctioned strength is 389. as per Central Govt. FACILITIES FOR CISF. MEDICAL: At par with IOC. norms and conditions. Their salary and allowances are reimbursed to them as per Govt. followed by Assistant Commandant. norms and conditions. 87 . TRANSPORT: 13 No. ACCOMMODATION: Family type accommodation and bachelor type accommodation is provided to CISF as per Govt. Vehicles have been provided to them for transportation of CISF personnel on their duty points. norms and conditions.  2 Gypsy for Assistant Commandant. followed by inspector then sub inspector further followed by Assistant sub-inspector and then followers.

10/-.000/. charges for various tests/investigations etc.p. 10/.1923. He is required to pay an entrance fee of Rs. Initially the scheme was optional for officers and workmen on roll as on 20. which is refundable on cessation of effective membership. ED/DGM (H.p. GRATUITY. a compensation equivalent to 60 months pay subject to a minimum of Rs. PROVIDENT FUND OTHER BENEFITS INDIAN OIL EMPLOYEES WELFARE COOPERATIVE & SCHEME An employee who is confirmed or has completed 1 year of service in the corporation. a sum of Rs. GROUP SAVING LINKED INSURANCE SCHEME (GSLIS) A Group Saving Linked Insurance Scheme under the aegis of lic. room charges.  37 No Bicycles. 1/and should pay for one share of Rs. 500/. The amount of monthly contribution & the benefits under the scheme are admissible to the retired employees. The reimbursement ceiling limits for consultation fee. 88 . may become a member under this scheme. SCHEME OF SELF INSURANCE Upon an employee suffering death or permanent total disability due to an accident arising out of and in the course of employment.m. 90.86 respectively where after compulsory for all new entrant employees. 1 Minibus for transportation of Force. his/her dependent spouse and dependent parents. which provides for twin benefit of risk covering and savings.m. In the event of death of an employee while in service. the rate of contribution is Rs. July 1988. INSURANCE SCHEMES. Round the clock they are on alert. for a period of 5 years.07.R) reviews daily security situation 14. the society shall pay to the legal family member of that employee.  1 Minibus for transportation of Material.is payable to the workmen under the Workmen’s Compensation Act. is in operation.  7 Motor Cycles. are applicable from time to time under the Medical Rules to a serving employee of similar rank.

Half a month’s emoluments for completed half year of qualifying service subject to a maximum of 33 times the emoluments provided the amount of gratuity shall in no case exceed 1 lakh rupees . In case of death.Gratuity equal to 2 months emoluments (b) After 1 year before 5 years of service:. as per following details. provided the service rendered in the corporation os 5 years or more. 1972. 89 .whichever is less. Gratuity is paid as per normal provision or as Worked below.5 times of the monthly emoluments of Rs. Other Employees are entitled to payment of gratuity under the provision of the company’s Gratuity scheme. whichever is more: (a) During 1 year of service:. QUANTUM OF GRATUITY Gratuity is paid @15/26 of the monthly emoluments for each completed year of service or part thereof in excess of 6 months subject to maximum of 16.Gratuity equivalent to 6 months emoluments (c) After completion of 5 years but before 20 years of service:.Gratuity equal to 12 months emoluments (d) Service of 20 years or more:.GRATUITY & COMPASSIONATE GRATUITY The provisions of the said Act cover employees under the payment of Gratuity Act. CONTINGENCY OTHER THAN DEATH IS AS UNDER: Minimum Qualifying Service for being entitled to Gratuity in various contingencies. 100000/.

 Incentive Scheme for acquiring higher Education. 90 . At present the rate of interest is 12%. The rate of this gratuity is half month’s pay for each of service. PF accumulation standing to the credit of the member up to a maximum limit of 90% of such accumulations as on the date of making the request is permissible incase of member retiring from the service of the corporation on Super Annuating within next 12 calender months or after completion of 54 years of age. PROVIDENT FUND The eligible employee is required to contribute at the rate of 10% of their basic pay and the company pays DA & matching contribution. OTHER BENEFITS  Membership of Professional Bodies.  Children’s Educational Assistance Scheme. whichever is later. Member employees are allowed refundable & non-refundable loans in certain given contingencies. The formula of 15/26 for calculating half months pay doesnot apply in compassionate gratuity. The benefit is not admissible in cases where family has been given benefits under the Super Annuating Benefit Fund Scheme annexed to SABF or employment of the spouse/ward on compassionate groups under any scheme. Compassionate gratuity may be granted by the competent authority to the family of deceased employee when he is satisfied that the death of the employee has left his family in strained circumstances. Interest is payable on the accumulation at the rate prescribed from time to time. subject to maximum of 12 months & minimum of 10 months pay.COMPASSIONATE GRATUITY In addition to normal Gratuity.

Fully Satisfied 1.Extremely Dissatisfied B. RESIDENTIAL ACCOMODATION 91 . Mathura) Personal Profile: NAME:AGE:NATURE OF JOB:DESIGNATION:You are requested to give your opinion on each question on a 5 point basis. QUESTIONNAIRE:(A study of welfare Facilities for the Employees in IOCL. Scheme for Provision of Furniture/Household items. MEDICAL FACILITIES RENDERED AT MATHURA REFINERY       AVAILABILITY OF SPECIALISTS NO.Semi-Satisfied E. A.Somewhat Dissatisfied C. by encircling your option.Can’t Say D. OF QUALIFIED DOCTORS AVAILABILITY OF MEDICINE OPD INDOOR ACTIVITIES HOUSE KEEPING HOSPITALS A B A B A B A B A B A B C C C C C C D D D D D D E E E E E E 3. CANTEEN       QUALITY OF FOOD DRINKING WATER FACILITIES DISTRIBUTION OF COUPONS CATERING SERVICES TIME SCHEDULE OF SERVICES VARIETY OF FOOD A A A A A A B B B B B B C C C C C C D D D D D D E E E E E E 2.

WORKING CONDITIONS PROVIDED TO YOU AT IOCL  OFFICE ACCOMODATION  CHECK & CHANGE ROOM  SUPPORT/GUIDANCE FROM SENIORS  OFFICE EQUIPMENTS & TOOLS  WORKING ATMOSPHERE E E E E E A A A A A B B B B B C D C D C D C D C D 12. ARE YOU SATISFIED WITH THE EDUCATION PROVIDED TO THE EMPLOYEES CHILDREN IN TOWNSHIP? A B C D E 7. CONVEYANCE  CONVEYANCE ADVANCE & ALLOWANCE A B C D E 10.C. ARE YOU SATISFIED WITH THE L. ARE YOU SATISFIED WITH THE HOBBY CLASSES PROVIDED TO THE LADIES & CHILDREN DURING THE SUMMER VACATIONS? A B C D E 9. WATER & RENT LOCATION AVAILABLE IN QUARTERS GRADE BASIS ALLOTMENT OF QUARTERS A B C D E A B C D E A B C D E A B C D E 4. ARE YOU SATISFIED WITH YOUR JOB PERFORMANCE? 92 . OF BUSES SCHEDULE & ROUTE A A A B B B C C C D D D E E E A A A B B B C C C D D D E E E 6. TRANSPORT    CONDITION OF BUSES NO.    MAINTAINENCE OF QUARTERS RATE OF ELECTRICITY.T. ARE YOU SATISFIED WITH THE FURNITURE LOAN OR FURNITURE HIRE? A B C D E 11. RECREATION  RECREATION FACILITY AT EMPLOYEES CLUB  INDOOR & OUTDOOR GAMES  CULTURAL PROGRAMMES 5. FACILITY PROVIDED BY IOCL? A B C D E 8.

66 4. ARE YOU SATISFIED WITH THE IMPLIMENTATION OF LATEST TECHNOLOGY ADOPTED BY THE IOCL? A B C D E 15. OF OFFICERS(MEAN) 16.C.33 4. CULTURE? A B C D E 1.16 93 .33 6.O. ARE YOU SATISFIED WITH THE I.T SAY SOMEWHAT DISSATISFIED EXTREMELY DISSATISFIED TOTAL NO. ARE YOU SATISFIED WITH THE MONTHLY REMUNERATION YOU GET IN IOCL? A B C D E 14.CANTEEN CHART (taking mean) OPTIONS FULLY SATISFIED SEMI SATISFIED CAN.A B C D E 13.5 18.

CANTEEN a.T SAY SOME WHAT DISSATISFIED EXTREMILY DISSATISFIED TOTAL NO. QUALITY OF FOOD OPTIONS FULLY SATISFIED SEMI SATISFIED CAN. OF OFFICERS 15 25 2 5 3 50 94 .1.

OF OFFICERS 20 10 3 10 7 50 95 .T SAY SOME WHAT DISSATISFIED EXTREMILY DISSATISFIED TOTAL NO.b. DRINKING WATER FACILITIES OPTIONS FULLY SATISFIED SEMI SATISFIED CAN.

c.DISTRIBUTION OF COUPONS OPTIONS FULLY SATISFIED SEMI SATISFIED CAN.T SAY SOME WHAT DISSATISFIED EXTREMILY DISSATISFIED TOTAL NO. OF OFFICERS 30 7 5 5 3 50 96 .

T SAY SOME WHAT DISSATISFIED EXTREMILY DISSATISFIED TOTAL NO.d. OF OFFICERS 10 25 5 8 2 50 97 . CATERING SERVICES OPTIONS FULLY SATISFIED SEMI SATISFIED CAN.

e. TIME SCHEDULE OF SERVICES OPTIONS FULLY SATISFIED SEMI SATISFIED CAN.T SAY SOME WHAT DISSATISFIED EXTREMILY DISSATISFIED TOTAL NO. OF OFFICERS 14 18 8 6 4 50 98 .

VARIETY OF FOOD OPTIONS FULLY SATISFIED SEMI SATISFIED CAN.T SAY SOME WHAT DISSATISFIED EXTREMILY DISSATISFIED TOTAL NO.f. OF OFFICERS 10 25 3 6 6 50 99 .

33 12 7.2.33 50 100 . MEDICAL FACILITIES RENDERED AT MATHURA REFINERY OPTIONS FULLY SATISFIED SEMI SATISFIED CAN.67 2. OF OFFICERS(mean) 9.67 18.T SAY SOME WHAT DISSATISFIED EXTREMILY DISSATISFIED TOTAL NO.

67 2. OF OFFICERS (mean) 9.00 7.33 50 101 .33 12.T SAY SOME WHAT DISSATISFIED EXTREMILY DISSATISFIED TOTAL NO.67 18.3. RESIDENTIAL ACCOMODATION OPTIONS FULLY SATISFIED SEMI SATISFIED CAN.

64 3 50 102 . OF OFFICERS (mean) 18.4.33 21 4 3. RECREATION OPTIONS FULLY SATISFIED SEMI SATISFIED CAN.T SAY SOME WHAT DISSATISFIED EXTREMILY DISSATISFIED TOTAL NO.

5.T SAY SOME WHAT DISSATISFIED EXTREMILY DISSATISFIED TOTAL NO.OF OFFICERS (mean) 14 27. TRANSPORT OPTIONS FULLY SATISFIED SEMI SATISFIED CAN.67 5.33 2 1 50 103 .

EDUCATION OPTIONS FULLY SATISFIED SEMI SATISFIED CAN.T SAY SOME WHAT DISSATISFIED EXTREMILY DISSATISFIED TOTAL NO.OF OFFICERS (mean) 25 20 3 1 1 50 104 .6.

OF OFFICERS (mean) 30 15 1 3 1 50 105 .T SAY SOME WHAT DISSATISFIED EXTREMILY DISSATISFIED TOTAL NO.LTC OPTIONS FULLY SATISFIED SEMI SATISFIED CAN.7.

T SAY SOME WHAT DISSATISFIED EXTREMILY DISSATISFIED TOTAL NO. HOBBY CLASSES OPTIONS FULLY SATISFIED SEMI SATISFIED CAN.OF OFFICERS (mean) 10 8 15 15 2 50 106 .8.

T SAY SOME WHAT DISSATISFIED EXTREMILY DISSATISFIED TOTAL NO.OF OFFICERS (mean) 20 25 0 5 0 50 107 . CONVEYANCE OPTIONS FULLY SATISFIED SEMI SATISFIED CAN.9.

OF OFFICERS(mean) 15 30 3 2 0 50 108 . FURNITURE LOAN OPTIONS FULLY SATISFIED SEMI SATISFIED CAN.T SAY SOME WHAT DISSATISFIED EXTREMILY DISSATISFIED TOTAL NO.10.

WORKING CONDITIONS OPTIONS FULLY SATISFIED SEMI SATISFIED CAN.OF OFFICERS(mean) 16.11.6 5 2.2 15.8 10.T SAY SOME WHAT DISSATISFIED EXTREMILY DISSATISFIED TOTAL NO.4 50 109 .

12. JOB OPTIONS FULLY SATISFIED SEMI SATISFIED CAN.T SAY SOME WHAT DISSATISFIED EXTREMILY DISSATISFIED TOTAL NO.OF OFFICERS(mean) 10 30 4 3 3 50 110 .

OF OFFICERS(mean) 28 10 4 4 4 50 111 .13. MONTHLY REMUNERATION OPTIONS FULLY SATISFIED SEMI SATISFIED CAN.T SAY SOME WHAT DISSATISFIED EXTREMILY DISSATISFIED TOTAL NO.

OF OFFICERS(mean) 12 34 0 4 0 50 112 .14. LATEST TECHNOLOGY OPTIONS FULLY SATISFIED SEMI SATISFIED CAN.T SAY SOME WHAT DISSATISFIED EXTREMILY DISSATISFIED TOTAL NO.

T SAY SOME WHAT DISSATISFIED EXTREMILY DISSATISFIED TOTAL NO. IOC CULTURE OPTIONS FULLY SATISFIED SEMI SATISFIED CAN.15.OF OFFICERS (mean) 26 10 4 6 4 50 113 .

because of their own duties and responsibilities for the company.Eg. But then also there were certain limitations in the study. 114 . Boiler Suits.  UNCOVERING:- To make Questionnaire of manageable size. They are as follows: -  TIME CONSTRAINT: - Although the HR officers were willing to help the trainees as much as possible but in spite of that they could not devote much of their office time to us regularly. some of the inputs related to welfare measures could not be dealt upon.  LIMITED AREA: - Some of the welfare measures were applicable only inside the battery area . Helmets etc. Safety Shoes.  CONFIDENTIALITY: - Confidentiality regarding cooperation policies was also a hindrance in the study.LIMITATIONS OF STUDY All the employees were extremely helpful.

quality and coocking of food. My findings are:-  CANTEEN:In this most of the employees are satisfied but there are some employees who are of the openion for modernasation of canteen & its infrastructure for further improvement in catering services . in the Mathura Refinery Hospital. according to them. are satisfactory.FINDINGS During the research done by me on this topic I asked the employees about the welfare facilities they are provided by IOCL and found that most of them are satisfied by the welfare facilities provided by IOCL but very few employees found eager for more facilities. but still some employees are there who want some more facilities to be added like internet facilities and provision for books.  RESIDENTIAL FACILITIES:In this employees are satisfied with the rate of electricity & water. most of the employees are satisfied but some are dissatisfied regarding non-availability of medicines sometimes. (like roti maker machine etc)  MEDICAL:In this facility.  EDUCATION:In this we can say that facilities provided for employees children.  RECREATIONAL FACILITIES:In this some employees are satisfied like in indoor facilities and cultural games & programmes  TRANSPORT:In this most of the employees are semi-satisfied . They want some more improvement in number and schedule of buses. they need some improvement.  LTC:115 . but in some facilities like maintenance of Quarters.

In this most of the employees are satisfied.  HOBBY CLASSES:Most of the people can’t say about this.  CONVEYANCE:Many employees are satisfied with this facility. as felt by them.  LATEST TECHNOLOGY:In this most of the employees are semi satisfied because of not using the advanced technologies and also lack of training in the same. 116 .  WORKING CONDITIONS:Most of the employees can.  FURNITURE LOAN AND ADVANCE:Employees are semi-satisfied. tools and check and change room.t say about this & some are semi-satisfied by the office equipments.  MONTHLY REMUNERATION:Most of the employees are satisfied with this facility also.  IOC CULTURE:In this most of the employees are satisfied.

 MEDICAL:Availability of medicine in the MR hospital may be ensured. Some more visting consultants may be engaged of different specialties which are presently not available. office equipments etc  LATEST TECHNOLOGY:In this. some emphasis must be given on advanced technology and to make employees familiar with it.  WORKING CONDITIONS:There is scope for improvement in check & change room. for the betterment of welfare facilities which I would like to suggest and they are as follows:--  CANTEEN:There is Scope for improvement in the infrastructure facilities in canteen by installing mordern gadgetries like automatic roti maker. but in some facilities like maintenance of Quarters. eco-friendly packing material time etc.  TRANSPORT:In this most of the employees are satisfied. 117 .RECOMMENDATIONS AND SUGESSTION There is requirement of some changes. they need some improvement. They want some more improvement particularly for school children and shopping trips for employee and their wards  EDUCATION:Some improvement can be done in this field like provision of internet facilities and more books in the library.  RESIDENTIAL FACILITIES:In this employees are satisfied with the rate of electricity & water.

Mathura Refinery. which helps in motivating the employees and getting good work done by the employees. entitled on employees welfare. we conclude that:-Mathura Refinery is providing good welfare facilities for the employees but some of the employee who are still shown there dissatisfaction may be counseled and their grievances must be redressed to achieve 100% satisfaction level. 118 . So it is concluded that MR is providing most of the Welfare facilities to its employees in a satisfactory manner.CONCLUSION On the basis of survey conducted In IOCL.

Offcier-Training  Mr. R. Rawat. Vikas Garg .CTRM  Mr.K. Manager (H&A)  Mr. S. Gautam. SO (A&W) 119 . DM (ER)  Mr.K. Senior Manager  Mr.REFERENCES  Mr. Officer (A&W)  Mr. Mehta.S. SO (A&W)  Mr. Mahata-CM (A&W)  Mr.D. Manager (A&W)  Mr. Harcharan. Saini. Vijay Mohan. Rohit Khanna.Tandon.S. V. Triloki Nath Tangar. Officer (ER)  Mr.K.U. V. S. SO (A&W)  Mr. Dalip Singh. Anshuman Bhattacharya. DM (ER)  Mr.

K.B.Semi-Satisfied J.S. F.Fully Satisfied 1.Can’t Say I. MEDICAL FACILITIES RENDERED AT MATHURA REFINERY    AVAILABILITY OF SPECIALISTS NO.Extremely Dissatisfied G. (By L. (By Ashwathapa) APPENDICES QUESTIONNAIRE:(A study of welfare Facilities for the Employees in IOCL.Pradeep Mishra. Manager (A&W) HR Training Coordinator:- Mr. Mathura) Personal Profile: NAME:AGE:NATURE OF JOB:DESIGNATION:You are requested to give your opinion on each question on a 5 point basis. Officer (A&W) BOOKS REFERRED:  Human Resource Management.Nair.Somewhat Dissatisfied H. Prasad)  Human resource Management. & Personal Management. CANTEEN       QUALITY OF FOOD DRINKING WATER FACILITIES DISTRIBUTION OF COUPONS CATERING SERVICES TIME SCHEDULE OF SERVICES VARIETY OF FOOD A A A A A A B B B B B B C C C C C C D D D D D D E E E E E E 2. OF QUALIFIED DOCTORS AVAILABILITY OF MEDICINE A A A B B B C C C D D D E E E 120 .M. Mr. by encircling your option.

CONVEYANCE  CONVEYANCE ADVANCE & ALLOWANCE A B C D E 10. RESIDENTIAL ACCOMODATION     MAINTAINENCE OF QUARTERS RATE OF ELECTRICITY. OF BUSES SCHEDULE & ROUTE A A A B B B C C C D D D E E E A A A B B B C C C D D D E E E 6. ARE YOU SATISFIED WITH THE FURNITURE LOAN OR FURNITURE HIRE? A B C D E 11. TRANSPORT    CONDITION OF BUSES NO. WORKING CONDITIONS PROVIDED TO YOU AT IOCL  OFFICE ACCOMODATION  CHECK & CHANGE ROOM  SUPPORT/GUIDANCE FROM SENIORS E E E A A A B B B C D C D C D 121 .T. ARE YOU SATISFIED WITH THE EDUCATION PROVIDED TO THE EMPLOYEES CHILDREN IN TOWNSHIP? A B C D E 7. WATER & RENT LOCATION AVAILABLE IN QUARTERS GRADE BASIS ALLOTMENT OF QUARTERS A B C D E A B C D E A B C D E A B C D E 4.C. RECREATION  RECREATION FACILITY AT EMPLOYEES CLUB  INDOOR & OUTDOOR GAMES  CULTURAL PROGRAMMES 5.   OPD INDOOR ACTIVITIES HOUSE KEEPING HOSPITALS A A A B B B C C C D D D E E E 3. ARE YOU SATISFIED WITH THE HOBBY CLASSES PROVIDED TO THE LADIES & CHILDREN DURING THE SUMMER VACATIONS? A B C D E 9. FACILITY PROVIDED BY IOCL? A B C D E 8. ARE YOU SATISFIED WITH THE L.

ARE YOU SATISFIED WITH THE IMPLIMENTATION OF LATEST TECHNOLOGY ADOPTED BY THE IOCL? A B C D E 15. ARE YOU SATISFIED WITH THE I. ARE YOU SATISFIED WITH THE MONTHLY REMUNERATION YOU GET IN IOCL? A B C D E 12. CULTURE? A B C D E 122 .O. ARE YOU SATISFIED WITH YOUR JOB PERFORMANCE? 14.C.  OFFICE EQUIPMENTS & TOOLS WORKING ATMOSPHERE A A B B C C D D E E A B C D E 13.

123 .

124 .