EFFECTS OF THE USED OF BUSINESS ANALYTICS IN MEDIUM OR LARGE

SCALE BUSINESSES OR ENTERPRISES

A Project
presented to the Faculty of the
Computer Studies of
Colegio San Agustin-Bacolod
In partial Fulfillment of the Requirements
for CSCI 301- COMPUTER FUNDAMENTALS WITH INTRO TO OPERATING
SYSTEM
By
Dorde, Reygien Angela D.
Lobaton, Andrea Krisheen L.
Rivera, Treni A.
Santillan, Stefhanie Jane P.
Siote, MIchelle
Mr. Giovani N. Ten, MSCS
October, 2015

Contents

INTRODUCTION......................................................................................3
BACKGROUND........................................................................................4
ORGANIZATIONAL CHART.......................................................................5
OBJECTIVE..............................................................................................7
PROJECT CONSTRAINTS..........................................................................7
REQUIREMENT SPECIFICATION...............................................................8
DESIGN CONSIDERATION......................................................................10
RESOURCES..........................................................................................13
CONCLUSION........................................................................................18
GANTT CHART.......................................................................................19
REFERENCES........................................................................................20

INTRODUCTION

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Tourism is one of the most important economic sectors and is

also the sector that records the highest growth rate in the Philippine
economy. Tourism is an attractive field, although in recent years it has
had a downtrend, with decreases recorded at most of the specific
indicators.
The travel agency is a privileged intermediary between tourists
and tourism service providers.
In Philippines, travel agencies carry out their activity based on
the tourism license issued by the Department of Tourism and the
person who provides the operative management must be a holder of
tourism certificate. The exchange of information is very important for
the sale of the tourism product. Information must flow quickly and
securely between the clients and the tourism providers.
Mainly, Abacus and Amadeus are the systems used by the travel
agency to provide a wide range support services and makes workflow
automation for travel agencies a reality by seamlessly integrating all
processes, from point of sales right through financial report.
Hence, the researchers wish to conduct an effect in business
analytics to Travel Lounge Inc. that will provide quality of employees
and their development through training and education in determining

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long- term profitability in the business to achieve its customers

satisfaction.
BACKGROUND
The Travel Lounge, Inc. is the leading full service travel agency in
Western Visayas, Philippines, offers arrangements for both domestic
and

international

travels.

Their

services

include

ticketing,

tour

packages and hotel bookings as well. Established in 1999, they have

been a consistent awardee of local and international airlines. Currently,
it has two branches in very accessible locations in Bacolod City and
Province of Negros Occidental, Philippines. Currently, the company is
using Amadeus and Abacus system that helps to connect to the travel
ecosystem which means new business travel opportunities that can
make business and of travel partners to grow.
Amadeus Travel Intelligence provides airlines with valuable
market, performance and customer insights, which can also be fed into
the Amadeus personalization system to provide a premium journey
experience.
Abacus services help agencies implement solutions and services
that differentiate themselves in the evolving industry.

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By the use of these systems, it empowers to optimize business

processes, procedures and reporting. These ultimately reduce costs
and generate more revenues.

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ORGANIZATIONAL CHART

PRESIDENT
Sheila Yap
Saratan
VICE PRESIDENT
Edward Victor Yap

TREASURER

SECRETARY

Bryan S. Yap

Aileen Ann S.
Yap

BOARD OF

ACCOUNT

DIRECTORS
Eric
Saratan

OFFICERS
Carmela
Nava

Eliana Ysabel
Flora Chua

Neoca Antonio

Saratan
Marvin
Ryan Chua
Byron Cheung

Julinda Patriarca

Vicky Yap

Charise Tuyo

OBJECTIVE OF THE STUDY

Rea Ann

Yap aims to:

Generally, Eddie
the study

Improve
the Chua
current systems of TravelRacel
Lounge,
Inc. in terms of
Pomperada
aparecio
Enrique
conducting trainings to their employees.
Specifically, the study aims to:
1) To increase productivity.
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2) To increase ability to incorporate new technologies.

3) To build an effective, efficient and highly motivating to enhance
companys position in the market.
4) To encourage employees to adapt and use advance technical no
how and;
5) To provide more convenience for the company as well as the
customers.

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PROJECT CONSTRAINTS
This section enumerates the scope covered of the research and
its delimitations.

Scope
This study will provide proper training of using Abacus and
Amadeus systems to the service providers especially to travel agents
so they will be knowledgeable and active in the industry. It focuses on
providing education, training and resource materials to its members to
equip them with the tools to offer the highest quality of service.

Delimitation
This study is limited only to the travel agents of Travel Lounge,
Inc. who are in the training program of Abacus and Amadeus systems.
This study does not cover any other Travel Agencies in Bacolod City.

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RESOURCES
Requirement Specifications
Operational Feasibility
Basically, the goals of the system are to develop the following
functionalities:
1. This system is an online system that can be accessed
anywhere that has internet access.
2. The decision support feature of the system will provide an
information in making of airline reservation
3. This system provides sorting and searching feature for the
different purposes like searching by flight, etc.
4. This system also sends an email to the customer to send
information about their flight schedule.
5. Only travel agents can record and book.
All these functionalities do not drastically change the current
procedural steps; hence problems to its implementation are expected
to be minimal.
Technical Feasibility
Hardware (Minimum Requirement)
The Travel Lounge, Inc. Amadeus and Abacus systems shall have
a local server, which is placed inside the company.

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Server:

Intel Core i3 4th Generation Processor

2Gb DDR3 Random Access Memory
1Tb Hard Disk Drive
Internet (2Mbps Bandwidth)

Clients
The system requires the clients or the users to have a desktop
computer to access the system with any updated operating system for
faster response.

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DESIGN CONSIDERATIONS
ABACUS

A Sign in box will appear. You may require entering your password.
System will check and download the applicable apps to your Abacus
WorkSpace at the 1st sign in.

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Upon first

time sign-in to

Abacus and/or

current passcode

has been used

for 90 days. You

will receive below prompt message:

You can input your new passcode and confirm new password. The host
sign in password will be updated at the same time.
Successful access to Host screen
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AMADEUS
First, search a flight from book.cebupacificair.com before you proceed to the
Amadeus System.

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RESOURCES
PC for both user & owner (minimum requirements)
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 Internet Connection 1Mbps bandwidth or higher

Pentium 4/AMD Athlon processor or higher
1Gb RAM or higher
100Mb HDD available space or higher

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CONCLUSION
The Travel Lounge, Inc. is undergoing substantial change to their
employees as a result of lack of development in providing good quality
and fast service to their customers. The current study has proved that
with proper training, travel agents understand required tasks and
expectations within their role. This leads to a higher confidence level
and likely better work.
The findings will help the travel agency employees to better
understand good quality of service and know exactly how to do their
job leading to a seamless transition in using Abacus and Amadeus
systems. With these systems, they can continue to run smoothly
without too many mishaps.
However, the managers may try to enhance customer satisfaction by
focusing on a free gift, a discount or any other kinds of favorable
outcome to the customers who has experienced failed service.
Therefore, if Travel Lounge, Inc. will train their employees properly,
they will get a higher return on investment. Poor training can lead to
spending extra time fixing mistakes. Overall, the findings in this study
highlight the importance of proper training to the employees of Travel
Lounge, Inc. by using Abacus and Amadeus systems when providing

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good quality of service to enhance customer satisfaction. This would

provide guidance for the Travel Lounge, Inc. employees to improve
their service in selling their airline ticket.

GANTT CHART

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REFERENCES
http://www.academia.edu/7515835/IMPROVING_THE_PERFORMANCE_A
ND_EFFICIENCY_OF_TRAVEL_AGENCIES_WITH_IT_TECHNOLOGY
http://www.softsuitcase.com/Sabre/Amadeus_Guide.pdf
http://www.abacushk.com/download/AbacusWorkSpace/AbacusWorkSp
aceUserManual.pdf

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