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QUESTIONNAIRE

Name:-………………………………………

Contact Number:-............................................

E mail:-……………………………………..
1) How do you justify your preference for ICICI Capital Ltd. over other Depository
Services?
o Quality Service
o Safety
o
o

reach
Nothing in Particular

o

Vast variety of Service

2) What are the different types of investors having. ICICI Direct.com?
o Small Investors
o Long Term Investors
o Traders
3) In which scheme are you holding your shares in ICICI Direct.com.?
o ICICIDirect.com
o Settlement
o
o

Transmission of Securities
Mutual Funds

o

Sell ‘N’ Cash

4) Do you aware the services offered by. ICICI Direct.com?
o ICICIDirect.com
o Settlement
o
o

Transmission of Securities
Mutual Funds

o
o

Sell ‘N’ Cash
Loans Against demat shares

5) If you are aware of the new services offered by ICICI Direct.Com then how did they
come to know about it?
o Through ICICI Direct.Com
o News Paper/ Magazines
o
o

Broker
Others

o

Agents

6) If you are not aware of the new services then who / what do you think should be
the first source of information?
o Through ICICI Direct.Com
o News Paper/ Magazines
o Broker
o Agents
o Others
7) Are you satisfied with the services of ICICI Direct.Com?
o

Satisfied

o

Mostly Satisfied

o

Neither Satisfied / Unsatisfied

o

Mostly Unsatisfied

o

Unsatisfied

ICICI Direct.com? o Satisfied o Mostly Satisfied o Neither Satisfied / Unsatisfied o Mostly Unsatisfied o Unsatisfied .? o Satisfied o Mostly Satisfied o Neither Satisfied / Unsatisfied o Mostly Unsatisfied o Unsatisfied 14) Are you satisfied with the periodic receipts and holding statements of ICICI Direct.com? o Satisfied o Mostly Satisfied o Neither Satisfied / Unsatisfied o Mostly Unsatisfied o Unsatisfied 13) Are you satisfied with the trading demos provided by ICICI Direct.Com? Satisfied o Mostly Satisfied Neither Satisfied / Unsatisfied o Mostly Unsatisfied Unsatisfied o Mostly Unsatisfied 10) Are you satisfied with the transmission of securities of ICICI Direct.Com? o Satisfied o Mostly Satisfied o Neither Satisfied / Unsatisfied o Mostly Unsatisfied o Unsatisfied 15) Are the customers satisfied with the telephonic enquiries of ICICI Direct.Com? o Satisfied o Mostly Satisfied o Neither Satisfied / Unsatisfied o Mostly Unsatisfied o Unsatisfied 11) Are the customers satisfied with the sell their securities in cash? o Satisfied o Mostly Satisfied o Neither Satisfied / Unsatisfied o Mostly Unsatisfied o Unsatisfied 12) Are the customers satisfied with the Mutual Fund service of.com.8) Are you satisfied with the Demat services of ICICI Direct.Com? o Satisfied o Mostly Satisfied o Neither Satisfied / Unsatisfied o Unsatisfied 9) o o o Are you satisfied with the purchase and sales of ICICI Direct.

Com? o Very High o High o Reasonable o Low o Very Low 18) Overall how the customers rate the services of ICICI Direct.16) Are the customers satisfied with the co-operation by the staff of ICICI Direct.? o Satisfied o Mostly Satisfied o Neither Satisfied / Unsatisfied o Mostly Unsatisfied o Unsatisfied 17) Are the customers are satisfied with the tariff structure of ICICI Direct.com for update the information o Irregular receipt of Holding / Transaction statements o Improper format of Holding / Transaction statements o Improper attention given to the enquiries o Billing problem o Inadequate information .com.com o Mutual Fund o Equity IPO o Fixed Deposit o RBI Bonds 21) Have the customers faced any problem while dealing through ICICI Direct.com.? o ICICI Bonds o ICICIDirect.Com or customers are unsatisfied with the below mentioned schemes / services? o Frequent reminders are given to ICICI Direct.Com? o 0% o 20 % o 40 % o 60 % o 80 % o 100 % 19) How do the customers justify their preference for ICICI Direct.com over its competitors? o Quality Service o Rates charged o Nothing in Particular o Safety o Safety 20) Are the customers aware of the following products of ICICI Direct.