Dominique Roach

143 Churchill Ave Somerset NJ, 08873 908-392-6063 Education Devry University, North Brunswick NJ Bachelor of Science in Technical Management Concentration: Sales & Marketing Katherine Gibbs, Piscataway NJ Associates in Business E-Ministration Professional Experience Viking Termite & Pest Control (Call Center) Customer Service Representative Bridgewater, NJ
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October 2009

March 2006 –Present

Provide support to the sales team, ensuring all sales and service objectives were met. Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products. Work with new customers in the development of new accounts and the implementation of new systems. Assist in the development of new policies and procedures. Assist in the training of new customer service representatives and associates. Perform market research surveys on customer needs and requirements. Prepare weekly sales reports for the sales team and sales management. Generate repeat business through successful client follow-up. Assist in suggesting improvements to the various communications by the company (eg. website, FAQ, etc) Timely performance reporting of services being outsourced. Accept assignments with an open, cooperative, positive and team-oriented attitude. Exercise strong interpersonal communication skills with customers and department personnel. Handle a high influx of inbound calls within a dynamic call center environment. Demonstrate best judgment in the disbursement of adjustments and credits. Strive for one-call resolution of customer issues. Deliver world class customer service and build customer satisfaction and loyalty. Increase the customer experience by providing information on new product, rate plans and service through up selling opportunities. July 2003-March 2006

Kmart, Somerset NJ Retail (Soft lines), Cashier

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Make study of customer's needs by meeting them. Give all the information to customers about product regarding to its use, care and operation. Provided excellent sales skills. Done various other duties as assigned. Team Player.

Client: Keir McDowell Keirs Beauty & Barber Salon North Plainfield NJ Sales and Marketing Project

October 2009

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Worked in a Team atmosphere to provide a New Marketing strategy for the Salon. Helped create a marketing plan to expand customer base and increase revenue. Created an IBP campaign to increase customer awareness, sales and to give back to community. Helped in creating and designing a user friendly website for the growth of her business.