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Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified

Communications Manager 10.0 (SIP)
First Published: May 05, 2015

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generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are
encouraged to try to correct the interference by using one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product
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Cisco Systems, Inc. All rights reserved.

CONTENTS

CHAPTER 1

Getting Started 1
Accessibility Features 1
Cisco IP Phone 7811 1
Phone Connections 1
Buttons and Hardware 3
Phone Screen 5
Cisco IP Phone 7821 5
Phone Connections 5
Buttons and Hardware 7
Phone Screen 9
Cisco IP Phone 7841 10
Phone Connections 10
Buttons and Hardware 11
Phone Screen 14
Cisco IP Phone 7861 14
Phone Connections 14
Buttons and Hardware 16
Phone Screen 18
Power Requirements 18
Power Save and Power Save Plus 19
Power Save 19
Power Save Plus 19
Additional Information 20

CHAPTER 2

Phone Setup 21
Connect Footstand 21
Adjust the Handset Rest 21

Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
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CHAPTER 3

Basic Operations 23
Clean the Phone Display 23
Make Calls 24
Predial a Number 24
Place a Call Using the Speakerphone 24
Place a Call Using a Headset 24
Release a Call and Start Another Call 25
Dial an International Number 25
Redial a Number 26
Answer Calls 26
Answer Call Using PickUp 26
Answer Call Using Group PickUp and Group PickUp Number 26
Answer Call Using Group PickUp and Phone Number 27
Answer a Call Using Other PickUp 27
Automatically Answer Calls 28
Respond to Call Waiting Notification 29
Manage Calls 29
Divert a Call 29
Forward All Calls 30
Transfer a Call to Another Number 30
Swap Between Calls 30
Mute Phone 31
Monitor and Record Calls 31
Hold Calls 31
Swap Between Active and Held Calls 31
Put a Call on Hold by Answering a New Call 32
Respond to a Hold Reversion Notification 32
Determine If A Shared Line Is On Hold 32
Remote Hold 32
Setup Call Back Notification 33
Call Park 33
Park a Call Using Assisted Directed Call Park 33
Park a Call Using Manual Directed Call Park 34
Manage Intercom Calls 34

Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
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Place a Dedicated Intercom Call 34
Place a Dialable Intercom Call 35
Receive Intercom Call 35
View Phone Information 35
Sign In To the Cisco Unified Communications Self Care Portal 36

CHAPTER 4

Contacts 39
Corporate Directory 39
Dial Contact from Search 39
Search and Dial While on Call 40
Personal Directory 40
Add Personal Directory Entry 41
Edit Personal Directory Entry 41
Delete Personal Directory Entry 42
Sign In and Out of Personal Directory 42
Dial Number from Personal Directory 42
Search for Entry in Personal Directory 43
Fast-Dial Codes with Personal Directory 43
Assign Fast-Dial Code to Personal Directory Entry 44
Place Call Using Fast-Dial Code 44
Delete Fast-Dial Code 44
Cisco WebDialer 45
Use Cisco WebDialer with Another Online Corporate Directory 45
Change Cisco WebDialer Preferences 45
Sign Out of Cisco WebDialer 46

CHAPTER 5

Recents 47
Recents Overview 47
View Recents 48
View Call Record Details 48
Filter Recents 49
Dial from Recents 49
Edit Phone Number 50
Clear Recents 50
Delete Call Record 51

Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
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CHAPTER 6

Voicemail 53
Voicemail Overview 53
Check for Voice Messages 53
Access Voicemail 54
Listen to Voice Messages 54

CHAPTER 7

Calling Features 55
Conference 55
Add Third Party to Conference 56
Combine Calls to Create Conference 56
Swap Between Calls Before Completing a Conference 56
View Conference Participants 57
Remove Conference Participant 57
Meet Me Conference 57
Host a Meet Me Conference 58
Join a Meet Me Conference 58
Speed Dial 58
Pause in Speed Dial 58
Place Call Using Speed-Dial Codes 60
Multilevel Precedence and Preemption 60
Make Priority Call with Login Required 61
Make Priority Call Without Login 62
Do Not Disturb 62
Turn DND On and Off 62
Line Status 63
Malicious Call Identification 64
Trace Suspicious Call 64
Cisco Extension Mobility 64
Enable Extension Mobility 64
Mobile Connect 64
Enable Mobile Connect 65
Turn Mobile Connect On or Off for All Remote Destinations from a Desk Phone 65
Switch a Desk Phone Call to a Mobile Phone 65
Switch a Mobile Call to the Desk Phone 66

Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
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7841.0 (SIP) vii . 7821.Contents Hand Off a Call from a Mobile Phone to the Desk Phone 66 Hunt Groups 66 Sign In and Out of a Hunt Group 66 Display Queue Statistics 67 cBarge 67 Join Conference on Shared Line 67 CHAPTER 8 Advanced Operations 69 Call Functions 69 Agent Greeting 69 Answer 69 Client Matter Code 70 Forced Authorization Code 71 Secure and Nonsecure Indication Tones 71 Shared Lines 71 Feature Buttons and Softkeys 72 Survivable Remote Site Telephony Overview 74 Mobile and Remote Access Through Expressway 76 Sign in with Mobile and Remote Access Through Expressway 76 Turn Off the Alternate TFTP Server 77 CHAPTER 9 Preferences 79 Change Ringtone 79 Adjust Contrast 80 Adjust Headset Sidetone 80 Adjust Backlight 81 Line Settings 81 Phone Services 81 CHAPTER 10 Frequently Asked Questions 83 Frequently Asked Questions 83 CHAPTER 11 Troubleshooting 85 Conference Button and Softkey Unresponsive 85 Meet Me Conference Busy Tone 85 Cisco IP Phone 7811. and 7861 User Guide for Cisco Unified Communications Manager 10.

21 Statement 90 FCC RF Radiation Exposure Statement 90 FCC Receivers and Class B Digital Statement 91 Cisco Product Security Overview 91 CHAPTER 13 Warranty 93 Cisco One-Year Limited Hardware Warranty Terms 93 Cisco IP Phone 7811.0 (SIP) viii . 7821. and 7861 User Guide for Cisco Unified Communications Manager 10.Contents Cannot Sign In to Personal Directory 86 No Caller ID on Remote Hold 86 Security Error Message 86 CHAPTER 12 Product Safety and Security 89 Safety and Performance Information 89 Power Outage 89 External Devices 89 Power Information 90 Phone Behavior During Times of Network Congestion 90 FCC Compliance Statements 90 FCC Part 15. 7841.

com/en/US/ products/ps13220/products_feature_guides_list. For your phone to work. page 10 • Cisco IP Phone 7861.com/web/about/responsibility/accessibility/index. you can power the Cisco IP phone through the LAN port. Cisco IP Phone 7811. and 7861 provide accessibility features for the vision impaired. and 7861 User Guide for Cisco Unified Communications Manager 10. If your Ethernet port is equipped with Power over Ethernet (PoE).cisco.0 (SIP) 1 . 7821. the blind. and the hearing and mobility impaired. 7821. page 19 • Additional Information.CHAPTER 1 Getting Started • Accessibility Features. page 1 • Cisco IP Phone 7821.html Cisco IP Phone 7811 Phone Connections Connect your Cisco IP phone to your LAN using an Ethernet cable to enable full functionality of your Cisco IP phone. page 20 Accessibility Features The Cisco IP Phones 7811. page 14 • Power Requirements.cisco. page 5 • Cisco IP Phone 7841. page 1 • Cisco IP Phone 7811.html You can also find more information about accessibility at this Cisco website: http://www. For detailed information about the accessibility features on these phones. page 18 • Power Save and Power Save Plus. Do not extend the LAN Ethernet cable outside the building. 7841. 7841. see: http://www. it must be connected to the IP telephony network.

3af power enabled. IEEE 802.Getting Started Phone Connections 1 DC adaptor port (DC48V). 7821. 4 2 AC-to-DC power supply (optional).0 (SIP) 2 . Handset connection. and 7861 User Guide for Cisco Unified Communications Manager 10. Cisco IP Phone 7811. 5 Access port (10/100 PC) connection (optional). 3 AC power wall plug (optional). 6 Network port (10/100 SW) connection. 7841.

3 Softkey buttons Depending on how your system administrator sets up the phone. placed calls. 7841. such as directory number. and phone menu listings.Getting Started Buttons and Hardware Buttons and Hardware 1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). highlight items and select the highlighted item. softkey options. and 7861 User Guide for Cisco Unified Communications Manager 10. 4 Navigation ring and Allows you to scroll through menus. Select button 5 Hold/Resume button Places an active call on hold and resumes the held call. enable softkey options displayed on your phone screen. call duration.0 (SIP) 3 . 2 Phone screen Shows information about your phone. active call and line status. speed dials. 7821. Cisco IP Phone 7811. 6 Conference button Creates a conference call.

When the microphone is muted. 8 Speakerphone button Toggles the speakerphone on or off. Cisco IP Phone 7811. enter letters. and 7861 User Guide for Cisco Unified Communications Manager 10. Note Cisco IP Phone 7811 supports both narrowband and wideband handsets. To avoid possible injuries do not keep small metallic objects close to the handset. user preferences.Getting Started Buttons and Hardware 7 Transfer button Transfers a call. phone settings. Volume button 12 Contacts button Opens or closes the Directories menu. and phone model information. 7841. 13 Applications button Opens or closes the Applications menu. the button is lit. 15 Handset Phone handset. Use the Contacts button to access personal and corporate directories. Use the Applications button to access call history. subscribed phone services.0 (SIP) 4 . accessories. When the speakerphone is on. and select menu items (by entering the item number). Both the handset produces a magnetic field that attracts small metallic objects such as pins and staples. 7821. 9 Mute button Toggles the microphone on or off. 11 Controls the handset and speakerphone volume (off-hook) and the ringer volume (on-hook). the button is lit. 10 Keypad Allows you to dial phone numbers. 14 Messages button Autodials your voice messaging system (varies by system).

time. you can power the Cisco IP phone through the LAN port. 7841. If your Ethernet port is equipped with Power over Ethernet (PoE). and directory number.0 (SIP) 5 . and 7861 User Guide for Cisco Unified Communications Manager 10. it must be connected to the IP telephony network. 2 Softkey labels Display softkeys for available features or actions. For your phone to work. 7821. Cisco IP Phone 7821 Phone Connections Connect your Cisco IP phone to your LAN using an Ethernet cable to enable full functionality of your Cisco IP phone.Getting Started Phone Screen Phone Screen 1 Header Displays date. Do not extend the LAN Ethernet cable outside the building. Cisco IP Phone 7811.

and 7861 User Guide for Cisco Unified Communications Manager 10. 4 Network port (10/100 SW) connection. 6 Auxiliary port (optional) . 8 Analog headset connection (optional). 7 Handset connection. 2 AC-to-DC power supply (optional). Cisco IP Phone 7811. IEEE 802.0 (SIP) 6 . 7821. 7841. 5 Access port (10/100 PC) connection (optional).Getting Started Phone Connections 1 DC adaptor port (DC48V) (optional). 3 AC power wall plug (optional).3af power enabled.

flashing: Remote line on hold Cisco IP Phone 7811. programmable feature buttons provide access to: • Phone lines and intercom lines • Speed-dial numbers (speed-dial buttons. steady: Remote line in use (shared line or Line Status) • Red.0 (SIP) 7 . 2 Programmable feature buttons Depending on how your system administrator sets up the phone. including the Line Status speed-dial features) • Web-based services (for example. DND active. steady: Active call or two-way intercom call • Green. 7841. flashing: Incoming call or reverting call • Red.Getting Started Buttons and Hardware Buttons and Hardware 1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). steady: Privacy in use. a Privacy button) Buttons illuminate to indicate status: • Green. and 7861 User Guide for Cisco Unified Communications Manager 10. 7821. a Personal Address Book button) • Call features (for example. or logged into Hunt Group • Amber. one-way intercom call. flashing: Held call • Amber.

headset. 7 Conference button Creates a conference call. the button is lit. softkey options. 5 Navigation ring and The Navigation and Select button allows you to scroll through menus. active call and line status. Volume button Cisco IP Phone 7811.0 (SIP) 8 . 10 Headset button Toggles the headset on or off. 7821. 7841. enter letters. 8 Transfer button Transfers a call. call duration. 4 Softkey buttons Depending on how your system administrator sets up the phone. enable softkey options displayed on your phone screen. 12 Keypad Allows you to dial phone numbers.Getting Started Buttons and Hardware 3 Phone screen Shows information about your phone. and 7861 User Guide for Cisco Unified Communications Manager 10. When the speakerphone is on. the button is lit. 11 Mute button Toggles the microphone on or off. such as directory number. speed dials. the button is lit. and phone menu listings. 9 Speakerphone button Toggles the speakerphone on or off. highlight items and select the highlighted item. When the headset is on. 13 Controls the handset. When the microphone is muted. and speakerphone volume (off hook) and the ringer volume (on hook). placed calls. Select button 6 Hold/Resume button Places an active call on hold and resumes the held call. and select menu items (by entering the item number).

Phone Screen 1 Header Displays date. user preferences. Use the Contacts button to access personal and corporate directories. 15 Applications button Opens or closes the Applications menu. Use the Applications button to access call history. and directory number. 17 Handset Phone handset. 2 Third line details and other phone information Displays text label and icon for phone or intercom line. speed dials.Getting Started Phone Screen 14 Contacts button Opens or closes the Directories menu. 3 Primary line details and other phone Displays line label and call details for the primary line. time. 5 Softkey labels Display softkeys for available features or actions. 7841. depending on your configuration. speed dials.0 (SIP) 9 . and phone menu listings 4 Secondary line details and other phone information Displays line label and call details for the secondary line. 16 Messages button Autodials your voice messaging system (varies by system). or services. and 7861 User Guide for Cisco Unified Communications Manager 10. and other information phone information such as placed calls. and phone menu listings. Cisco IP Phone 7811. and other phone information such as placed calls. and phone model information. phone settings. speed-dial numbers. subscribed phone services. accessories. 7821.

5 Access port (10/100/1000 PC) connection (optional). and 7861 User Guide for Cisco Unified Communications Manager 10.Getting Started Cisco IP Phone 7841 Cisco IP Phone 7841 Phone Connections Connect your Cisco IP phone to your LAN using an Ethernet cable to enable full functionality of your Cisco IP phone. it must be connected to the IP telephony network. 8 Analog headset connection (optional). 7 Handset connection.0 (SIP) 10 . 6 Auxiliary port (optional). 1 DC adaptor port (DC48V) (optional). Do not extend the LAN Ethernet cable outside the building. 2 AC-to-DC power supply (optional). 3 AC power wall plug (optional). For your phone to work. 7841. Cisco IP Phone 7811. If your Ethernet port is equipped with Power over Ethernet (PoE). you can power the Cisco IP phone through the LAN port. 7821. IEEE 802.3af power enabled. 4 Network port (10/100/1000 SW) connection.

7821. Cisco IP Phone 7811. 7841.Getting Started Buttons and Hardware Buttons and Hardware 1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP) 11 .

and phone menu listings. or logged into Hunt Group • Amber. steady: Remote line in use (shared line or Line Status) • Red. speed dials. such as directory number. and 7861 User Guide for Cisco Unified Communications Manager 10. including the Line Status speed-dial features) • Web-based services (for example. 7841. Cisco IP Phone 7811. Select button 6 Hold/Resume button Places an active call on hold and resumes the held call. steady: Active call or two-way intercom call • Green.Getting Started Buttons and Hardware 2 Programmable feature buttons Depending on how your system administrator sets up the phone. 8 Transfer button Transfers a call. softkey options. 5 Navigation ring and The Navigation and Select button allows you to scroll through menus. 7 Conference button Creates a conference call. active call and line status. flashing: Held call • Amber. programmable feature buttons (on each side of the phone screen) provide access to: • Phone lines and intercom lines • Speed-dial numbers (speed-dial buttons. 7821. steady: Privacy in use. and select the highlighted item. call duration. enable softkey options displayed on your phone screen. one-way intercom call. DND active.0 (SIP) 12 . 4 Softkey buttons Depending on how your system administrator sets up the phone. flashing: Remote line on hold 3 Phone screen Shows information about your phone. a Personal Address Book button) • Call features (for example. a Privacy button) Buttons illuminate to indicate status: • Green. highlight items. flashing: Incoming call or reverting call • Red. placed calls.

phone settings. 11 Mute button Toggles the microphone on or off. Use the Contacts button to access personal and corporate directories. 7821. the button is lit. When the microphone is muted.Getting Started Buttons and Hardware 9 Speakerphone button Toggles the speakerphone on or off. 16 Messages button Autodials your voice messaging system (varies by system). When the speakerphone is on. 14 Contacts button Opens or closes the Directories menu.0 (SIP) 13 . When the headset is on. 15 Applications button Opens or closes the Applications menu. Cisco IP Phone 7811. and phone model information. the button is lit. and 7861 User Guide for Cisco Unified Communications Manager 10. 17 Handset Phone handset. headset. and speakerphone volume (off hook) and the ringer volume (on hook). and select menu items (by entering the item number). 13 Volume button Controls the handset. the button is lit. 7841. enter letters. Use the Applications button to access call history. user preferences. 10 Headset button Toggles the headset on or off. 12 Keypad Allows you to dial phone numbers.

or services. speed-dial numbers. 3 Primary line details and other phone information Displays line label and call details for the primary line. and other phone information such as placed calls.Getting Started Phone Screen Phone Screen 1 Header Displays date. time. Cisco IP Phone 7861 Phone Connections Connect your Cisco IP phone to your LAN using an Ethernet cable to enable full functionality of your Cisco IP phone. 5 Softkey labels Display softkeys for available features or actions. and other phone information such as placed calls.0 (SIP) 14 . depending on your configuration. and 7861 User Guide for Cisco Unified Communications Manager 10. you can power the Cisco IP phone through the LAN port. 7841. and phone menu listings. If your Ethernet port is equipped with Power over Ethernet (PoE). speed dials. 7821. For your phone to work. speed dials. Cisco IP Phone 7811. 4 Secondary line details and other phone information Displays line label and call details for the secondary line. and phone menu listings. 2 Third line details and other phone information Displays text label and icon for phone or intercom line. Do not extend the LAN Ethernet cable outside the building. it must be connected to the IP telephony network. and directory number.

4 Network port (10/100 SW) connection.Getting Started Phone Connections 1 DC adaptor port (DC48V) (optional). 7821.3af power enabled. 5 Access port (10/100 PC) connection (optional).0 (SIP) 15 . 7 Handset connection. 6 Auxiliary port (optional). 2 AC-to-DC power supply (optional). 3 AC power wall plug (optional). and 7861 User Guide for Cisco Unified Communications Manager 10. Cisco IP Phone 7811. 7841. IEEE 802. 8 Analog headset connection (optional).

enable softkey options displayed on your phone screen. 7821. and phone menu listings. 2 Phone screen Shows information about your phone. softkey options. 7841. 5 Conference button Creates a conference call. such as directory number. active call and line status. Cisco IP Phone 7811. 3 Softkey buttons Depending on how your system administrator sets up the phone. speed dials.0 (SIP) 16 . 4 Transfer button Transfers a call. placed calls. 6 Hold/Resume button Places an active call on hold and resumes the held call.Getting Started Buttons and Hardware Buttons and Hardware 1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). and 7861 User Guide for Cisco Unified Communications Manager 10. call duration.

enter letters. When the speakerphone is on. 12 Mute button Toggles the microphone on or off. highlight items and select the highlighted item. Volume button Cisco IP Phone 7811. 10 Speakerphone button Toggles the speakerphone on or off. a Privacy button) Buttons illuminate to indicate status: • Green. 13 Controls the handset. steady: Privacy in use. or logged into Hunt Group • Amber. and 7861 User Guide for Cisco Unified Communications Manager 10. When the headset is on. flashing: Remote line on hold 9 Headset button Toggles the headset on or off. flashing: Held call • Amber. a Personal Address Book button) • Call features (for example. 7841. Depending on how your system administrator sets up the phone. flashing: Incoming call or reverting call • Red. steady: Active call or two-way intercom call • Green. programmable feature buttons provide access to: • Phone lines and intercom lines • Speed-dial numbers (speed-dial buttons. and speakerphone volume (off hook) and the ringer volume (on hook). the button is lit. 11 Keypad Allows you to dial phone numbers. and select menu items (by entering the item number).0 (SIP) 17 . one-way intercom call. steady: Remote line in use (shared line or Line Status) • Red. the button is lit.Getting Started Buttons and Hardware 7 Navigation ring and Select button 8 Programmable feature buttons The Navigation and Select button allows you to scroll through menus. the button is lit. When the microphone is muted. including the Line Status speed-dial features) • Web-based services (for example. DND active. 7821. headset.

Rating: 48 VDC 0. accessories. and phone menu listings. user preferences. 3 Line details and other phone information During a call.0 (SIP) 18 . 7821. Use the Contacts button to access personal and corporate directories. If not on a call. speed dials. 16 Contacts button Opens or closes the Directories menu. 7841. phone settings. 17 Handset Phone handset. 7821. displays line text label and other information such as placed calls. and phone model information. displays details for the active line. time. subscribed phone services. 2 Softkey labels Display softkeys for available features or actions. and directory number. Use the Applications button to access call history. 7841. Power Requirements The following Cisco-approved power adaptors must be used with the Cisco IP Phones 7811. and 7861: • Phihong Adaptor (PSC18U-480). and 7861 User Guide for Cisco Unified Communications Manager 10.38A Cisco IP Phone 7811. 15 Applications button Opens or closes the Applications menu.Getting Started Phone Screen 14 Messages button Autodials your voice messaging system (varies by system). Phone Screen 1 Header Displays date.

also known as Power Save Plus. Cisco IP Phone 7811. If you do not press the button or any key. the ringtone plays four times • At 4 minutes before power off. or pick up the handset. Your system administrator sets up sleep (power down) and wake (power up) times for your phone to save energy.0 (SIP) 19 . and 7861 User Guide for Cisco Unified Communications Manager 10. the Select button lights up and you receive a message that your phone will power off at a specific time.Getting Started Power Save and Power Save Plus • Delta Adaptor (EADP-18VB B). you see a message to remind you that your phone is about to power down. the Select button is lit white. the ringtone plays four times • At 30 seconds before power off. the ring tone plays 15 times or until the phone powers off If your phone is inactive (idle) at the sleep time. Backlight can also be configured on or off manually from Applications button of the phone. The power to the phone is significantly reduced. 7821. you need to press OK in the message or any key on the phone. turning the phone off and on at predetermined times. Ten minutes before the scheduled sleep time. the phone display may go into a power-save mode (the backlight turns off).375A Power Save and Power Save Plus There are two levels of energy-saving modes that your system administrator can set up: • Power Save: Backlight turns off when not in use for a period of time. the ringtone plays four times • At 7 minutes before power off. • Power Save Plus: The phone display goes blank. reducing the power requirements. Note The Cisco IP Phone 7811 does not support Power Save Plus. press any button. Power Save Plus Your phone supports the Cisco EnergyWise (EW) program. 7841. your phone powers down. Power Save Depending on how your system administrator set up your phone. If your phone goes into the Power Save Plus mode. The ringtone plays according to the following schedule: • At 10 minutes before power off. To keep the phone active. Note The Cisco IP Phone 7811 does not support backlight. you also hear your ringtone play. If enabled by your system administrator. To turn on the phone display. Rating: 48 VDC 0.

you see a message to remind you that your phone is about to power off.html • Cisco international web sites: Allows access to international Cisco web sites from www. After your phone goes to sleep. and 7861 user documentation: http://www. contact your system administrator to have your phone reconfigured.com/ • Cisco IP Phone 7811.cisco.com by clicking the Worldwide [change] link at the top of the web page.html • Licensing information: http://www.Getting Started Additional Information If your phone is active (for example. Additional Information • You can access the Cisco website at this URL: http://www.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-7800-series/ tsd-products-support-series-home. contact your system administrator. 7841.0 (SIP) 20 .cisco. 7821. If your requirements change (for example. Before the shutdown happens. Cisco IP Phone 7811.cisco.cisco. For more information about EnergyWise and your phone. your work hours or work days change). 7821. 7841. on a call). your phone waits until it has been inactive for a period of time before telling you of the pending power shutdown. your phone powers up. press Select to wake up your phone. At the configured wake time.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-7800-series/ products-licensing-information-listing. a message displays to alert you that the phone is about to power down. After the phone is inactive for a period of time. Wake and sleep times are also linked to the configured days that you normally work. and 7861 User Guide for Cisco Unified Communications Manager 10.

Step 3 Adjust the angle of the phone. Adjust the Handset Rest If your phone is wall-mounted. Note Connecting and disconnecting the footstand may require a little more force than you expect. you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. and 7861 User Guide for Cisco Unified Communications Manager 10. page 21 Connect Footstand If your phone is placed on a table or desk. Procedure Step 1 Step 2 Insert the curved connectors into the lower slots. 7821.CHAPTER 2 Phone Setup • Connect Footstand. Cisco IP Phone 7811. Note You cannot adjust the Cisco IP Phone 7811 footstand.0 (SIP) 21 . page 21 • Adjust the Handset Rest. 7841. connect the footstand to the back of the phone. Lift the footstand until the connectors snap into the upper slots.

Hold the tab between two fingers. and 7861 User Guide for Cisco Unified Communications Manager 10. An extension protrudes from the top of the rotated tab. 7841. Return the handset to the handset rest. Rotate the tab 180 degrees. Line up the tab with the slot in the cradle and press the tab evenly into the slot. Cisco IP Phone 7811.Phone Setup Adjust the Handset Rest Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Remove the handset from the cradle and pull the plastic tab from the handset rest. with the corner notches facing you.0 (SIP) 22 . 7821.

page 28 • Respond to Call Waiting Notification. Procedure Wipe the screen with a soft. Caution Use only a soft. page 33 • Manage Intercom Calls. page 24 • Answer Calls. page 31 • Hold Calls. page 29 • Manage Calls. page 36 Clean the Phone Display Phone displays that are not touchscreens can be easily cleaned. page 31 • Setup Call Back Notification. page 29 • Mute Phone. and 7861 User Guide for Cisco Unified Communications Manager 10.CHAPTER 3 Basic Operations • Clean the Phone Display. page 33 • Call Park. page 31 • Monitor and Record Calls . dry cloth. Cisco IP Phone 7811. page 23 • Make Calls. page 35 • Sign In To the Cisco Unified Communications Self Care Portal. dry cloth to wipe the phone display.0 (SIP) 23 . 7841. Do not use any liquids or powders on the phone because they can contaminate phone components and cause failures. page 26 • Automatically Answer Calls. 7821. page 34 • View Phone Information.

Go off-hook using one of the following actions: • Lift the handset. Procedure Step 1 Step 2 Enter a number using the keypad.Basic Operations Make Calls Make Calls Predial a Number You can dial a number while your phone is on-hook (without hearing dial tone). • Press Call. Place a Call Using a Headset The Cisco IP Phone 7811 does not support a headset. Procedure Step 1 Step 2 Press Speakerphone Enter a number. • Press Handset . and 7861 User Guide for Cisco Unified Communications Manager 10. the softkeys are dimmed or blank. 7821.0 (SIP) 24 . Cisco IP Phone 7811. If the speakerphone is disabled. • Press Speakerphone . this dialing action is called predial. Place a Call Using the Speakerphone Your administrator can configure your phone so that the speakerphone is disabled. . 7841.

Enter the required number and press Call. Cisco IP Phone 7811. If the headset button is not lit. or while dialing. Dial an International Number Plus Dialing allows you to press and hold the star (*) key for at least 1 second to insert a plus (+) sign as the first digit in a phone number for international dialing. Release a Call and Start Another Call When you are on an active call or dialing. • You can dial the new call. You can only hear the tone in off-hook state. press Headset Enter a number. • The phone provides dial tone. The plus sign applies only for on-hook or off-hook calling. you can select and dial the entry without having to add digits for international calls.Basic Operations Release a Call and Start Another Call Procedure Step 1 Step 2 Step 3 Press New Call. The plus (+) sign displays as the first digit in the phone number. When you see phone numbers with the + sign in them. . 7821. and 7861 User Guide for Cisco Unified Communications Manager 10. Step 2 Dial the number. 7841. and want to release the call. the following actions occur: • The active call ends. press Cancel . press End Call.0 (SIP) 25 . The corresponding tone stops to indicate that the * has changed to a + sign. Ensure the headset button is lit. Procedure Step 1 Step 2 When you are on an active call. Procedure Step 1 Press and hold star (*) for at least 1 second.

To place the call on a specific phone line. first press the desired line button. and 7861 User Guide for Cisco Unified Communications Manager 10. the Answer is set up if you have multiple lines. you see a notification window on the phone screen. Step 2 If the call rings. • If you have multiple lines and want to pick up the call on a nonprimary line. The call toast remains visible for a preset amount of time. If an incoming call has been call forwarded from another phone. select the line to obtain dial tone and press Redial. you may see additional information in the call toast to identify that the call has been forwarded. press Redial. For more information. Answer Calls Your system administrator sets up the Answer button depending on your call-handling needs and work environment.Basic Operations Redial a Number Redial a Number Redial allows you to call the most recently dialed phone number.0 (SIP) 26 . 7821. Typically. This notification window is called a call toast. If you are on a call and you receive a second call. Answer Call Using Group PickUp and Group PickUp Number Procedure Step 1 Perform one of the following actions: Cisco IP Phone 7811. press Answer to connect to the call. Answer Call Using PickUp Procedure Step 1 Perform one of the following actions: • Press PickUp to transfer a ringing call within your pickup group to your phone. contact your system administrator. Procedure Step 1 Step 2 To place a call from any phone line. then press PickUp. 7841.

then press Group PickUp. • If you have multiple lines and want to pick up the call on another line. first press the desired line button. Answer a Call Using Other PickUp Procedure Step 1 Perform one of the following actions: • Press OPickUp to answer a call in your pickup group or in an associated group to your phone. If the call rings.Basic Operations Answer Call Using Group PickUp and Phone Number • Press Group PickUp to answer a call on a phone outside your pickup group. press Answer to connect to the call. If the call rings. press Answer to connect to the call. Answer Call Using Group PickUp and Phone Number Procedure Step 1 Perform one of the following actions: • Press Group PickUp to answer a call on a phone outside your pickup group. Step 2 Step 3 Enter the number of the phone line with the required call. then press Group PickUp. 7841. Step 2 If the call rings. Step 2 Step 3 Enter the group pickup number. first press the desired line button. and 7861 User Guide for Cisco Unified Communications Manager 10. • If you have multiple lines and want to pick up the call on another line. press Answer to connect to the call. 7821.0 (SIP) 27 . Cisco IP Phone 7811. • If you have multiple lines and want to pick up the call on another line. then press OPickUp. first press the desired line button.

7821. contact your administrator. Step 2 to When your phone is set up to autoanswer calls using the speakerphone. • Leave the handset in the cradle. Note Because the Cisco IP Phone 7811 does not support a headset. press the speakerphone button turn off the headset and use the speakerphone to make and answer calls. Cisco IP Phone 7811. Incoming calls are autoanswered with the headset when the following conditions apply: • Auto Answer with Headset is enabled by your system administrator. the call answers automatically and you interact with the caller using the speakerphone. 7841. a) To answer calls automatically on the speakerphone. b) If you do not want calls to answer automatically on your speakerphone.0 (SIP) 28 . calls ring normally and you must manually answer them. keep the handset in the cradle and ensure there is no headset icon present. calls ring normally and you manually answer them. the call answers automatically and you interact with the caller using the headset. Your administrator sets the headset as the default audio path for Auto Answer. To have incoming calls autoanswered with the speakerphone. contact your system administrator. Procedure Step 1 When your phone is set up to autoanswer calls using your headset. Otherwise. prepare your phone in the following way: • Ensure that there is no headset icon present in the left hand side of the screen. When you get a call. Your administrator sets up the Auto Answer feature to work with either your speakerphone or headset. When you get a call. you cannot answer a call automatically using a headset. • The headset is connected to the phone and the headset icon appears on the phone screen. use the Headset button c) If you do not want calls to automatically answer on your headset. Otherwise. you can use the Headset button to place and end calls. and 7861 User Guide for Cisco Unified Communications Manager 10. a) To answer calls automatically with a headset. • Ensure that the headset icon is present in the left hand side of the screen. b) To end or make calls. If the headset icon appears on the phone screen.Basic Operations Automatically Answer Calls Automatically Answer Calls Incoming calls can be answered automatically by your phone after one ring. For more information. prepare your phone in the following way: • Ensure that your headset is connected to the phone.

press Divert. To redirect an incoming call while not on a call. active call. Otherwise. press Select to answer the call. You can silence the incoming (ringing) call. To redirect a held call. highlight the incoming call. 7821.0 (SIP) 29 . contact your system administrator. Procedure Step 1 Perform one of the following actions to answer a waiting call: • Press the line button to answer an incoming call (in case of one incoming call) or to list all incoming calls (in case of more than one incoming call). Step 2 Press the flashing amber line button. Cisco IP Phone 7811. press Divert. contact your system administrator. press Divert to redirect the current. Procedure Step 1 Step 2 Step 3 To redirect an incoming (ringing) call while on another call. If more than two sessions exist. 7841. Manage Calls Divert a Call Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone number. your phone puts the original call on hold automatically and connects the ringing call. then press Divert. Press Volume down once. Note The Cisco IP Phone 7811 does not have line buttons. Your phone puts the original call on hold automatically and connects the selected session. then let the incoming call go to the target number (voicemail or predetermined number set up the system administrator). • Press Select to answer call. For more information. If only two sessions exist.Basic Operations Respond to Call Waiting Notification Respond to Call Waiting Notification This feature is applicable only if your phone supports multiple lines. and 7861 User Guide for Cisco Unified Communications Manager 10. scroll to the call you want to pick up. • Scroll to display the sessions if the call is on the same line but not visible. For more information.

you can press Cancel to cancel the transfer or you can press Swap to toggle between calls. Step 4 Step 5 Press Transfer Press Transfer . which allows you to speak privately with each party. Enter a phone number or select an entry from the Call History list. a Forward All icon is displayed in the line label or the forwarding information is present in the line directory number (DN). • You can redirect a single call to another number that you specify. Procedure Step 1 Step 2 Verify that you are on an active call (not on hold).Basic Operations Forward All Calls Forward All Calls Procedure Step 1 Step 2 Step 3 Step 4 Press Fwd All on a primary line from which you want to forward your calls. Press Fwd Off to cancel call forwarding. • You can connect two calls to each other without remaining on the line yourself. Wait for the recipient to answer or skip to Step 5 while the call is ringing. and 7861 User Guide for Cisco Unified Communications Manager 10. Press Messages to forward all calls to voicemail.0 (SIP) 30 . again. 7841. Related Topics Sign In To the Cisco Unified Communications Self Care Portal. Note You can set up conditional call forwarding in the Self Care Portal. Swap Between Calls Before completing a transfer procedure. 7821. on page 36 Transfer a Call to Another Number Transfer allows you to redirect a connected call from your phone to another number. Note If call forward is active. Step 3 Enter the transfer recipient’s phone number or press a speed-dial button. Cisco IP Phone 7811.

You can consult privately with each person before you complete the transfer. 7841. 7821. and 7861 User Guide for Cisco Unified Communications Manager 10. other calls are put on hold. press Hold.Basic Operations Mute Phone Procedure Step 1 Step 2 While on a call. Hold works with your phone handset as well as with USB headsets. so that you can hear other parties on the call but they cannot hear you. To return to the original call. connect to the transfer recipient. Press Mute again to turn Mute off. Procedure If you have a held call and an active call. Swap Between Active and Held Calls Use the line buttons to swap between held and connected calls. press Swap. Monitor and Record Calls To configure your phone to monitor and record calls. Procedure While on an active call. headset. Cisco IP Phone 7811. Mute Phone Mute allows you to block audio input for your handset. Procedure Step 1 Step 2 Press Mute to turn Mute on. press the line button for the held call to resume that call and place the other call on hold automatically. contact your system administrator.0 (SIP) 31 . Your phone allows one active call at a time. Hold Calls Hold allows you to put an active call into a held state. and speakerphone.

repeating at intervals • Flashing amber line button • Flashing message indicator on the handset • Visual notification on the phone screen Procedure Press the flashing amber line button or Answer to resume the held call. and 7861 User Guide for Cisco Unified Communications Manager 10. the line button pulses green and the phone displays the Hold icon. a pulsing red line button and the Remote Hold icon are displayed. the line button pulses red and the phone displays the Remote Hold icon. Cisco IP Phone 7811. Put a Call on Hold by Answering a New Call If you are already on a call and receive a new call.Basic Operations Put a Call on Hold by Answering a New Call Note The Cisco IP Phone 7811 does not have line buttons.0 (SIP) 32 . answering the new call puts the first call on hold automatically. Determine If A Shared Line Is On Hold If a call on a shared line has been put on hold remotely by another user. Remote Hold When you place a call on hold while using a shared line. When another phone places a call on hold. Procedure Press flashing amber line button or press Answer to answer the ringing call. If the phone has a held call and a an active call. A Hold Reversion notification is similar to a new call notification and includes these cues: • Single ring. you see the Swap softkey. 7841. you see the Calls softkey. If the phone has more than two calls. 7821. Respond to a Hold Reversion Notification Hold Reversion notifies you when a call is left on hold.

• Press Resume to resume the call on your phone. For more information. press BLF Directed Call Park on a line that displays an idle Line Status indicator. which you can then retrieve from another phone (such as a phone at a coworker’s desk or in a conference room).Basic Operations Setup Call Back Notification Setup Call Back Notification Procedure Step 1 Step 2 Step 3 Press Callback while listening to the busy tone or ring sound. Press Exit to activate the call back. At that time. Park a Call Using Assisted Directed Call Park Procedure Step 1 Step 2 During a call. b) Dial the Directed Call number. • Directed Call Park: Allows you to park and retrieve an active call in two different ways: • Assisted Directed Call Park: Allows you to park an active call using a feature button. you receive an incoming call with notification of CallPark Reversion. Press Cancel to deactivate the call back. contact your system administrator. • Manual Directed Call Park: Allows you to park an active call by transferring it to a Directed Call number. • Retrieve the call from another phone. you can press answer to answer the call. Cisco IP Phone 7811. 7841. The other phones can no longer retrieve that call. Step 3 If you do not retrieve the call within the time that your system administrator has set. Retrieve the call from any other Cisco IP Phone in your network as follows: a) Enter the park retrieval prefix.0 (SIP) 33 . and 7861 User Guide for Cisco Unified Communications Manager 10. There are two ways you can park a call: • Park: Allows you to park an active call that you answered on your phone. and retrieve it from another phone in the Cisco Unified Communications Manager system. Call Park Call Park allows you to use your phone to park (temporarily store) a call. 7821.

the recipient can initiate two-way audio (connected mode). you can: • Press Resume to resume the call on your phone.0 (SIP) 34 . the recipient’s phone autoanswers with mute activated (whisper mode) and broadcasts your message through the recipient’s speakerphone. b) Dial the Directed Call number. handset. you receive an alert tone. press Transfer . 7841. headset.Basic Operations Park a Call Using Manual Directed Call Park Park a Call Using Manual Directed Call Park Procedure Step 1 Step 2 Step 3 Step 4 Step 5 During a call. Press Transfer again to finish parking the call and then hang up. the recipient phone autoanswers with mute activated (whisper mode) and broadcasts your message through the recipient’s speakerphone. At that time. or handset. After receiving the intercom call. Retrieve the call from any other Cisco IP Phone in your network as follows: a) Enter the park retrieval prefix. If you do not retrieve the call within the time that your system administrator has set. When you place an intercom call. by pressing the line button. to allow for further conversation. Enter the Directed Call number where you will park the call. Cisco IP Phone 7811. Note The Cisco IP Phone 7811 does not support intercom. 7821. and 7861 User Guide for Cisco Unified Communications Manager 10. • Retrieve the call from another phone. if one of these devices is active. When you place an intercom call. the recipient can initiate two-way audio (connected mode) to allow for further conversation. Manage Intercom Calls Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line. After receiving the intercom call. Place a Dedicated Intercom Call Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line. or headset if one of these devices is active.

Any current call activity that you are engaged in continues simultaneously. then begin speaking. you hear an intercom alert tone and your phone autoanswers the call. then begin speaking.Basic Operations Place a Dialable Intercom Call Procedure Step 1 Step 2 Step 3 Press Intercom. Note Your phone enters whisper mode until the recipient accepts the intercom call. Listen for the intercom alert tone. Listen for the intercom alert tone. and 7861 User Guide for Cisco Unified Communications Manager 10. View Phone Information Phone Information allows you to view the following model information for your phone: • Model Number • MAC Address • Active Load ID • IP Address • Active Server • Stand-by-Server Cisco IP Phone 7811. To speak to the intercom caller. If you are on an active call. 7841. Press Intercom to end the call. Enter the intercom code. Press Intercom to end the call. that call is placed on hold. but the intercom caller cannot hear you. that call is placed on hold. press the active Intercom button. Place a Dialable Intercom Call Procedure Step 1 Step 2 Step 3 Step 4 Press Intercom. Receive Intercom Call When you receive an intercom call.0 (SIP) 35 . 7821. If you are on an active call. Note Your phone enters whisper mode until the recipient accepts the intercom call.

Backlight On Duration.cisco. including your personal computer. Typically. For example. Cisco IP Phone 7811. and Days Backlight Not Active. For more information. the portal URL is http://<ip_address or hostname>/ucmuser. you must sign in. Sign In To the Cisco Unified Communications Self Care Portal Your phone is a network device that can share information with other network devices in your company. and services for your phone. 7821. Press Exit to return to the Applications screen.com/en/US/products/sw/voicesw/ps556/products_user_guide_list. Backlight Idle Time.Basic Operations Sign In To the Cisco Unified Communications Self Care Portal • Unified Video Advantage • Last Upgrade • Backlight On Times • Backlight On Duration • Backlight Idle Time • Days Backlight Not Active Note The Cisco IP Phone 7811 does not have model information: Backlight On Times.0 (SIP) 36 . set up services. where you can control features. user ID. Procedure Step 1 Obtain the portal URL. you must sign out. located at http://www. When you are finished using portal. Procedure Step 1 Step 2 Step 3 Press Applications . contact your system administrator. and 7861 User Guide for Cisco Unified Communications Manager 10.html. and set up speed-dial codes. such as Speed Dial or Personal Address Book. You can use your computer to sign in to the Cisco Unified Communications Self Care Portal. In some cases. Before you can access any of your options. 7841. For assistance in using the portal. you can manage your phone display language. add entries to your personal address book. settings. and default password from your system administrator. Select Phone Information. you can access the Cisco Unified Communications Self Care Portal without having to sign in. see the Cisco Unified Communications Self Care Portal User Guide.

select Yes or Install Certificate. Select Login. Cisco IP Phone 7811. Enter your user ID in the Username field. Enter your password in the Password field.Basic Operations Sign In To the Cisco Unified Communications Self Care Portal Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Open a web browser on your computer and enter the URL. To sign out.0 (SIP) 37 . select Logout. and 7861 User Guide for Cisco Unified Communications Manager 10. If prompted to accept security settings. 7821. 7841.

Basic Operations Sign In To the Cisco Unified Communications Self Care Portal Cisco IP Phone 7811.0 (SIP) 38 . 7821. and 7861 User Guide for Cisco Unified Communications Manager 10. 7841.

and select a contact. • Press EditDial to edit contact number. Select one of the following options: • First Name • Last Name • Number Step 4 Step 5 Enter the search criteria information. Your system administrator sets up and maintains the directory. and 7861 User Guide for Cisco Unified Communications Manager 10.CHAPTER 4 Contacts • Corporate Directory. press Submit.0 (SIP) 39 . page 40 • Fast-Dial Codes with Personal Directory. then press Dial. 7841. Select Corporate Directory. page 43 • Cisco WebDialer. 7821. page 45 Corporate Directory The Corporate Directory menu contains corporate contacts that you can access on your phone. Dial Contact from Search Procedure Step 1 Step 2 Step 3 Press Contacts . page 39 • Personal Directory. Perform one of the following actions: • Press Dial. Cisco IP Phone 7811.

Search and Dial While on Call Procedure Step 1 Step 2 Step 3 Press Contacts . • Press Speakerphone • Press Headset Note . press Submit. • Press EditDial to edit contact number.Contacts Search and Dial While on Call • Press a line button. you end the current Personal Directory The personal directory contains a list of your personal contacts. . Perform one of the following actions: • Press Dial.0 (SIP) 40 . • Pick up the handset. Select one of the following options: • First Name • Last Name • Number Step 4 Step 5 Enter the search criteria information. 7821. Note Note If you are on a call. Cisco IP Phone 7811 does not support a headset. Cisco IP Phone 7811. 7841. and 7861 User Guide for Cisco Unified Communications Manager 10. Select Corporate Directory. You can assign fast-dial codes to your personal directory entries for fast-dialing. and you press Speakerphone call. Note The Cisco IP Phone 7811 does not have a line button. or Headset . then press Dial. The Cisco IP Phone 7811 does not support a headset. and select a contact.

7841.0 (SIP) 41 . Edit Personal Directory Entry Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Sign in to Personal Directory. Press Phones and enter the phone number along with require access codes.cisco.Contacts Add Personal Directory Entry You can set up your personal directory from your phone or from the Cisco Unified Communications Self Care Portal. Use your phone to assign fast-dial codes to the directory entries. located at http://www. 7821. Select the entry. Change the name and the email address. Press Update. Select Personal Address Directory. Press Submit. and 7861 User Guide for Cisco Unified Communications Manager 10. For more information. Press Submit. Cisco IP Phone 7811. see the Cisco Unified Communications Self Care Portal User Guide. Select Personal Address Book.html . Press New and enter a name and a nick name.com/c/en/us/td/docs/ voice_ip_comm/cucm/useroptions/10_5_1/CUCM_BK_U437D0F8_00_self-care-user-guide-1051. Press Edit to change the name or email address. Add Personal Directory Entry Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Press Contacts . Sign in to Personal Directory. Press Submit.

Select the entry. Select Personal Directory. and 7861 User Guide for Cisco Unified Communications Manager 10. and then press OK. Press Edit. • Press a line button. 7841. Press OK to confirm the deletion. press Select. and press Submit. Enter the user ID and PIN. Perform one of the following actions: • Press Dial. Select the entry that you want to dial. Select Personal Address Directory. Press Submit to search for an entry. Cisco IP Phone 7811. Select Log Out.0 (SIP) 42 . Press Submit to search for an entry. Select Personal Directory.Contacts Delete Personal Directory Entry Delete Personal Directory Entry Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Sign in to Personal Directory. Press Delete. 7821. Dial Number from Personal Directory Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Press Contacts . Sign in to Personal Directory. Sign In and Out of Personal Directory Procedure Step 1 Step 2 Step 3 Step 4 Press Contacts .

and 7861 User Guide for Cisco Unified Communications Manager 10. Sign in to Personal Directory. 7821. • Pick up the handset. 7841. Cisco IP Phone 7811.Contacts Search for Entry in Personal Directory Note The Cisco IP Phone 7811 does not have a line button. Select Personal Address Book. Note The Cisco IP Phone 7811 does not support a headset. Fast-Dial Codes with Personal Directory You manage the fast-dial codes with Personal Directory using the Contacts menu on your phone. • Press Speakerphone. • Press Headset.0 (SIP) 43 . Select one or all of the following: • Last Name • First Name • Nickname Step 5 Enter the search criteria information and press Submit. Search for Entry in Personal Directory Procedure Step 1 Step 2 Step 3 Step 4 Press Contacts .

and 7861 User Guide for Cisco Unified Communications Manager 10. Select a number and press Select. 7821. press Next. Select the required code and press Remove.Contacts Assign Fast-Dial Code to Personal Directory Entry Assign Fast-Dial Code to Personal Directory Entry Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Press Contacts . Select Personal Address Book. Select Personal Fast Dials and search for a fast-dial code. Select the index and press Remove. Select Personal Directory. Cisco IP Phone 7811. Select the required fast-dial code and press Dial. Select Personal Fast Dials and scroll to a fast-dial code. Scroll to an unassigned fast-dial index and press Select. Enter the name and press Submit. Note To get more fast-dial codes. Sign in to Personal Directory. Place Call Using Fast-Dial Code Procedure Step 1 Step 2 Step 3 Step 4 Press Contacts .0 (SIP) 44 . Sign in to the Personal Directory. Delete Fast-Dial Code Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Press Contacts . Press Select and then press FastDial. 7841.

the list identifies the phone by device type and MAC address. select Applications > Phone Information. and select Dial. the list identifies the phone by device type and MAC address. 7841. Note If you have one phone with a single line. contact your system administrator. select Extension Mobility from the Calling Device drop-down menu. If you have an Extension Mobility profile. Ensure that you do not select Do not display call information nor Disable Auto Close. For more information. type the address of the Cisco WebDialer-enabled page: https://[CUCM IP]/webdialer/Webdialer When prompted. the appropriate phone and line are automatically selected. and 7861 User Guide for Cisco Unified Communications Manager 10. enter your user ID and password. Select Hang up or hang up the handset after your call completes. Step 4 Step 5 Enter the phone number you want to dial. Cisco IP Phone 7811.0 (SIP) 45 . To display the MAC address on your phone. 7821. If you have more than one phone of the same type. review preferences on the Make Call window. To display the MAC address on your phone. Change Cisco WebDialer Preferences Procedure Step 1 Step 2 Initiate a call using Cisco WebDialer to access the Make Call window. Select one of the following options from the Make Call window: • Preferred language • Preferred device Step 3 Step 4 Step 5 Choose a line or a phone. Use Cisco WebDialer with Another Online Corporate Directory Procedure Step 1 Step 2 Step 3 In a web browser. If you have more than one phone of the same type. If you have one phone with a single line. Note If you are using Cisco WebDialer for the first time. the appropriate phone and line are automatically selected. Choose a line or a phone. select Applications > Phone Information.Contacts Cisco WebDialer Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco IP Phone to directory contacts by selecting items in a web browser.

Sign Out of Cisco WebDialer Procedure Step 1 Step 2 Access the Make Call or Hang Up window.Contacts Sign Out of Cisco WebDialer Note If you select Do not display call information. 7821. and 7861 User Guide for Cisco Unified Communications Manager 10. the Make Call Window is not displayed when you next use the phone. If you select Disable auto close.0 (SIP) 46 . Select Sign Out. Cisco IP Phone 7811. the call window does not automatically close after 15 seconds. 7841.

A call icon is displayed to indicate the type of call: • Missed: lists the last 50 missed calls • Received: lists the last 50 received calls • Recents: lists the last 50 placed calls • All: lists the last 150 calls. If the phone number is unavailable. 7821. 7841. All Recents items display in order by time (latest to oldest). Unknown is displayed. page 50 • Clear Recents. including Missed. Cisco IP Phone 7811. page 49 • Edit Phone Number. page 51 Recents Overview Recents allows you to view information about the most recent 150 calls on your phone. page 49 • Dial from Recents.CHAPTER 5 Recents • Recents Overview. The caller ID displays with the call icon. then the phone number displays. page 48 • Filter Recents. You can also dial a number directly from the Recents list. page 47 • View Recents. and Placed A call icon is displayed to indicate the type of call. page 50 • Delete Call Record . page 48 • View Call Record Details. Received. and 7861 User Guide for Cisco Unified Communications Manager 10. If the caller ID is unavailable.0 (SIP) 47 .

If multiple lines exist. Press Exit to return to the Applications screen. Select Recents. select All Lines or the required line. press Back to return to the Recents screen. This screen displays single call information. If you are not on a connected call. f) If multiple lines exist. and 7861 User Guide for Cisco Unified Communications Manager 10. e) Press Back to return to the Recents screen. c) If multiple lines exist. 7841. View Call Record Details Procedure Step 1 Step 2 If you are on a connected call. press Back to return to Recents screen.0 (SIP) 48 . d) Select a call record or group and press Details. Note When you are on a call record. Scroll and select a call record or call group if available. Cisco IP Phone 7811. g) Press Exit to return to the Applications screen. b) Select Recents. select All Lines or the required line. You can also see recent calls list using Recents softkey. 7821. If multiple lines exist. a) Press Applications . follow the steps below. press Details to show the Details screen.Recents View Recents View Recents Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Press Applications . you can keep the Navigation pad highlighted to display the call details.

Select the call record that you want to dial and perform one of the following: • Press Call. • Press Select. • Press the index number of the highlighted record. Press Exit to return to the Applications screen.0 (SIP) 49 . • Press Speakerphone Note or Headset . Select the required phone line and view the individual calls for that line and press Missed . Cisco IP Phone 7811. Dial from Recents Procedure Step 1 Step 2 Step 3 Step 4 Press Applications . If multiple lines exist. press Back to return to Recents screen. 7821. If multiple lines exist. • Press EditDial. The Cisco IP Phone 7811 does not support a headset. 7841. • Press Details. If multiple lines exist. select All Lines or the required line. • Pick up the handset.Recents Filter Recents Filter Recents Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Press Applications and select Recents. Select Recents. select All Lines or the required line. and 7861 User Guide for Cisco Unified Communications Manager 10.

Select Recents. Press Back to return to the Recents list. Select the call you want to edit and press EditDial.0 (SIP) 50 . Select Recents.Recents Edit Phone Number Edit Phone Number Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Press Applications . Clear Recents Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Press Applications . Press any number button to edit the number. 7841. If multiple lines exist. Cisco IP Phone 7811. Press Exit to return to the Applications screen. Note Press >> to move the cursor to the right and press << to move the cursor to the left. select All Lines or the required line. and 7861 User Guide for Cisco Unified Communications Manager 10. press Back to return to Recents screen. Press Clear. If multiple lines exist. 7821. Press Delete to delete the call history list. select All Lines or the required line. If multiple lines exist.

Highlight the individual call record or call group that you want to delete.0 (SIP) 51 .Recents Delete Call Record Delete Call Record Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Press Applications . Press Delete to delete an individual call record or all calls in a group. Press Delete to delete the record. select All Lines or the required line. press Back to return to the Recents screen. 7841. 7821. Press Exit to return to the Applications screen. Cisco IP Phone 7811. If multiple lines exist. Select Recents. If multiple lines exist. and 7861 User Guide for Cisco Unified Communications Manager 10.

Recents Delete Call Record Cisco IP Phone 7811. and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP) 52 . 7841. 7821.

page 53 • Check for Voice Messages. • Message icon on a line. The stutter tone is line-specific and you hear it only when using the line that has new voice messages. Step 2 Listen for the stutter tone (if available) from your handset. Set up the visual message waiting lamp using the Self Care Portal. 7841. Check for Voice Messages Procedure Step 1 Look for the following visual indications: • A solid red light on your handset. If you have more than 99 new voice messages. page 54 Voicemail Overview Voice messages are stored on your voicemail system.CHAPTER 6 Voicemail • Voicemail Overview. and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP) 53 . or speakerphone when you place a call. a 99+ sign replaces the message count. page 54 • Listen to Voice Messages. Your company determines the voicemail system your phone uses. headset. For information about the commands that your voicemail service supports. 7821. Cisco IP Phone 7811. page 53 • Access Voicemail. You can set up audible message waiting tones using the Self Care Portal. see the voicemail service user documentation.

Listen to Voice Messages Procedure Step 1 To listen to voice messages. • Press the line button. on page 36 Access Voicemail Procedure Step 1 Step 2 Press Messages . do one of the following: • Press Messages . and then press the directory number of Voicemail Step 2 Follow the prompts to listen to your voice message. and 7861 User Guide for Cisco Unified Communications Manager 10. Follow the voice prompts. Cisco IP Phone 7811. . 7841.Voicemail Access Voicemail Related Topics Sign In To the Cisco Unified Communications Self Care Portal. 7821.0 (SIP) 54 .

Alternately. page 64 • Hunt Groups. you can remove individual participants from the conference. Cisco IP Phone 7811. page 66 • cBarge. page 67 Conference Conference allows you to talk simultaneously with multiple parties. you can use Conference to combine calls across two lines. 7821. 7841. page 60 • Do Not Disturb. When you are on a call. page 64 • Cisco Extension Mobility .0 (SIP) 55 . you can press the Cancel softkey to cancel the procedure. if you have multiple phone lines. page 62 • Line Status. page 57 • Speed Dial. page 63 • Malicious Call Identification. and 7861 User Guide for Cisco Unified Communications Manager 10. page 64 • Mobile Connect. You can also press the Swap softkey to toggle between calls and allowing you to speak privately with each party. Before you complete a conference procedure.CHAPTER 7 Calling Features • Conference. As the conference host. page 55 • Meet Me Conference. page 58 • Multilevel Precedence and Preemption. you can use Conference to dial another party and add the party to the call.

The conference is established on the line with the active call. Press the line button for the other (held) call. press Calls softkey and press Yes to join two calls. Press Conference again. For Cisco IP Phone 7811. Cisco IP Phone 7811. Step 6 (Optional) Repeat these steps to add more parties. or skip to step 5 while the call is ringing. the Calls softkey acts as a line key. The conference begins. Wait for the party to answer. a list of calls displays.Calling Features Add Third Party to Conference Add Third Party to Conference Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Verify that you are on an active call (not on hold).0 (SIP) 56 . if desired. Press Conference. 7821. Swap Between Calls Before Completing a Conference You can consult privately with the conference and another person. before adding the person into the conference. and 7861 User Guide for Cisco Unified Communications Manager 10. Press Conference. Enter the phone number for the party that you want to add or press a speed dial button. Procedure Step 1 Step 2 Step 3 Verify that you have two connected calls and that one of the calls is active (not on hold). You must wait until the call is connected. 7841. Procedure Step 1 Call a new conference participant. but do not add the participant to the conference. Combine Calls to Create Conference Before You Begin You require multiple phone lines to perform this task. The conference begins. If there are more than one held call. Because Cisco IP Phone 7811 does not have a line key.

Procedure While in a conference. press Details to view a list of participants. 7841. Meet Me Conference Meet Me allows you to call a predetermined number at a scheduled time to host or join a Meet Me conference. press Details to view a list of participants. then press Remove. 7821. the conference does not automatically end when the host disconnects. Note When you place a call to another party and the person that you called creates a conference with a third phone. The Meet Me conference begins when the host connects. Highlight the participant that you want to remove. and 7861 User Guide for Cisco Unified Communications Manager 10. Remove Conference Participant Procedure Step 1 Step 2 While you are in a conference. View Conference Participants You can view the details of the last 16 participants who joined the conference. Participants who call the conference before the host has joined hear a busy tone and must dial again. The conference ends when all participants hang up.Calling Features View Conference Participants Step 2 Press Swap to toggle between the participant and the conference. Note The person who creates the conference can only view the Remove softkey. Cisco IP Phone 7811. the Details softkey displays for every participant of conference.0 (SIP) 57 .

on page 36 Pause in Speed Dial You can use Speed Dial to reach destinations that require a Forced Authorization Code (FAC). Speed Dial Speed Dial allows you to press a button. Depending on setup. 7821. In this case.0 (SIP) 58 . lift the handset to get a dial tone and press Meet Me. • If your system administrator has set up the Line Status feature. Distribute the Meet Me phone number to participants. dialing pauses. Before you can use Speed Dial features on your phone. or additional digits (such as a user extension. Dial the Meet Me phone number. you must set up speed-dial on your Self Care Portal.Calling Features Host a Meet Me Conference Host a Meet Me Conference Procedure Step 1 Step 2 Step 3 Step 4 Obtain a Meet Me phone number from your system administrator. hang up and try your call again. If you hear a busy tone. Related Topics Sign In To the Cisco Unified Communications Self Care Portal. Client MatterCode (CMC). a meeting access code. enter a preset code or select a select a phone screen item to place a call. the Speed Dial features that your phone supports are: • Speed-dial buttons: Allow you to quickly dial a phone number from one or more line buttons that are set up for speed dialing. the host has not yet joined the conference. Join a Meet Me Conference Procedure Step 1 Step 2 Dial the Meet Me phone number that the conference host provides. you can monitor the status of a speed-dial line by using the line status indicators. When you are ready to start the meeting. 7841. and 7861 User Guide for Cisco Unified Communications Manager 10. or Cisco IP Phone 7811.

or DTMF digits manually. specify the following speed-dial string: 8000. specify the following speed-dial string: 95556543. When you press the configured Speed Dial.. CMC. CMC. include a comma (. and 7861 User Guide for Cisco Unified Communications Manager 10. • A speed-dial label is required for speed dials with FAC and DTMF digits. 7821.56789# Cisco IP Phone 7811. try to dial the specified digits manually at least once to ensure that the digit sequence is correct.. The phone does not save the FAC. For example. two commas (. CMC.0 (SIP) 59 . It also allows you to separate FAC and CMC from the other digits in the speed-dial string.. the phone establishes the call to the destination number and sends the specified FAC.123456#.3 Example 2 Consider the following call requirements • Called number: 95556543 • FAC: 1234 • CMC: 9876 • Automated phone system response. Note Before you configure the speed-dial.) as part of the speed-dial string. required 4 seconds after the call is connected: 56789# To access this destination. Note Be aware of the following requirements when you include FAC and CMC in the speed-dial string: • FAC must always precede CMC in the speed-dial string.Calling Features Pause in Speed Dial a voice mail password). To include dialing pauses in the speed dial.9876.) represent a pause of 4 seconds. This comma specifies a pause of 2 seconds. Each comma you include represents an additional pause of 2 seconds. • Only one comma is allowed between FAC and CMC digits in the string. the phone prompts you to enter any required FAC. 7841. Example 1 Consider the following requirements to access voicemail: • Called number to access voicemail: 8000 • PIN: 123456# after announcement of 2 seconds • Voicemail response: Enter option 3 to read latest message after a pause of 6 seconds (while the automated announcement lists the available options) To set up the speed-dial to access this voice mailbox. and additional digits with dialing pauses inserted. If you press Redial after connecting to a destination using the speed-dial. or additional digits from the speed dial in the call history.1234..

• Preemption is the process of ending an existing. If you want to make a priority call. b) Enter the speed-dial code and press Speed Dial again to complete the call. To place a call using speed-dial while off-hook.0 (SIP) 60 . perform these steps: a) Lift the handset and press Speed Dial. If you have the need for this specialized call handling. Procedure Step 1 Step 2 To place a call using speed-dial code while on-hook. 7821. Keep these terms in mind: • Precedence indicates the priority associated with a call. your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. you must set up the codes on the Self Care Portal. Multilevel Precedence and Preemption In some environments. and 7861 User Guide for Cisco Unified Communications Manager 10. contact your system administrator for a list of corresponding precedence numbers for calls. If you want to choose a priority level for an outgoing call. you are receiving a priority call.Calling Features Place Call Using Speed-Dial Codes Place Call Using Speed-Dial Codes Before you can use speed-dial codes on your phone. you may need to make and receive urgent or critical calls. such as military or government offices. Table 1: Multilevel Precedence and Preemption Priority Levels MLPP Priority Level Priority call Level 1 Medium priority (Immediate) call Level 2 High priority (Flash) call Level 3 Flash Override Level 4 Cisco IP Phone 7811. enter the speed-dial code and press Speed Dial. 7841. lower priority call while accepting a higher priority call that is sent to your phone. enter the MLPP credentials provided by your system administrator. followed by the phone number. If you hear a special ring that's faster than usual or special call waiting tone.

You have three opportunities to enter your login information correctly. you or the other party are receiving a call that must preempt the current call. If you do not see an MLPP icon. the priority level of the call is normal. An MLPP-enabled call retains its priority and preemptive status when you: • Put the call on Hold • Transfer the call • Add the call to a three-way conference • Answer the call using PickUp Make Priority Call with Login Required Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Retrieve the handset from the cradle. Press PrecLevel. Enter the destination number. If necessary. If you enter an invalid MLPP access number. 7821. Hang up immediately to allow the higher priority call to ring through to the intended party. and 7861 User Guide for Cisco Unified Communications Manager 10. 7841.0 (SIP) 61 . answer the call as usual. If you hear a continuous tone interrupting your call. Note Higher-priority calls are displayed at the top of your call list. you hear special ringtones and call waiting tones that differ from the standard tones. Select a priority level for the call. Cisco IP Phone 7811.Calling Features Make Priority Call with Login Required MLPP Priority Level Executive Override Level 5 Note MLPP icons with white/black background color indicate that the call is selected or not. Enter your credentials on the authorization screen. When you make or receive an MLPP-enabled call. If you want to accept a higher priority call. end an active call first. a verbal announcement alerts you to the error. You hear the precedence ringback tone and the precedence level icon displays on the screen.

Step 3 Step 4 Select the desired priority level for the call. The DND feature affects all lines on a phone. 7821. You can change your DND options from the Self Care Portal.Calling Features Make Priority Call Without Login Make Priority Call Without Login To place a priority call without logging in. see the Cisco Unified Communications Self Care Portal User Guide.html. your incoming calls forward to another number. Enter the destination number. Visual confirmation displays briefly.cisco. Step 2 Press DND again to turn off DND.com/en/US/products/sw/voicesw/ps556/products_user_guide_list. Turn DND On and Off Procedure Step 1 Press DND to turn on DND. Do Not Disturb Do Not Disturb (DND) allows you to turn off one of the following incoming call indicators: • The ringer on your phone • The ringer and any visual notification that you have an incoming call When DND is enabled. You hear the precedence ring back tone and the precedence level icon displays on the screen. Cisco IP Phone 7811. such as your voicemail. The feature does not affect intercom or 911 calls. Press PrecLevel. if it is set up and the call is not saved or listed in your Call History. located at http:// www. follow these steps: Procedure Step 1 Step 2 Retrieve the handset from the cradle. Visual confirmation displays briefly. 7841.0 (SIP) 62 . and 7861 User Guide for Cisco Unified Communications Manager 10. For information on customizing your Do Not Disturb options.

the Line Status button changes to a normal speed-dial button.Calling Features Line Status Line Status Line status indicators allow you to view the state of a phone line that is associated with a speed-dial button. Line is ringing. For more information. Call Pickup Allows you to monitor the line status of (and pick up a ringing call on) a ringing call on a speed-dial button. Cisco IP Phone 7811. 7821. Note Because Cisco IP Phone 7811 has only one line.0 (SIP) 63 . contact your system administrator. Line is idle. Your phone can play an audible alert when a call rings on the monitored line. 7841. If the monitored line is unavailable. Line status indicators show the state of a line. contact your system administrator. and 7861 User Guide for Cisco Unified Communications Manager 10. the phone does not support Line Status. Line Status Directed Call Park Allows you to monitor the line status of and dial a Directed Call Park number on a speed-dial button. For more information. Icon Indicator Line is in use. Line is forwarded Line is on hold Line status indicators can be set up on speed-dial buttons by your system administrator and can be used with these features: Line Status Speed Dial Allows you to monitor the status of (and dial) a specific number on a speed-dial button.

and web-based settings. Select Extension Mobility. For more information. the phone displays the message Resetting and then Registering. Cisco Extension Mobility Cisco Extension Mobility allows you to temporarily configure a Cisco IP Phone as your own. You can send a silent notification only in connected state. 7821. Mobile Connect Mobile Connect allows you to use your mobile phone to handle calls that are associated with your desk phone number.Calling Features Malicious Call Identification Malicious Call Identification Malicious Call Identification (MCID) allows you to identify an active call as suspicious. Cisco IP Phone 7811. Press Yes when prompted to sign out. which initiates a series of automated tracking and notification messages. contact your system administrator. Trace Suspicious Call Procedure Press MCID to send a silent notification message to your system administrator. your phone provides both a visual and audible confirmation. Press Applications to sign out. Select Extension Mobility (name can vary. Enable Extension Mobility Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Press Applications . 7841. features. The reset enables the phone to adopt your user profile. Enter your user ID and PIN (provided by your system administrator). After you sign in to Cisco Extension Mobility. including your phone lines. established services. and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP) 64 . including EM Service). When the silent notification message is sent. Select a device profile if prompted.

7841. Press Select to change the status.0 (SIP) 65 . and a missed call message is shown on the other remote destinations. you can use another line to make or receive calls. but if your desk phone supports multiple lines. 7821. • When you answer the call on one remote destination and then switch the call to a Cisco Unified device that shares lines. the other remote destinations and desk phone stop ringing and are disconnected. Cisco IP Phone 7811. • When you answer the call on your desk phone. Note You cannot use the same phone line for any other calls. When you enable Mobile Connect: • Your desk phone and remote destinations (your mobile phones) receive calls simultaneously. Press Select to send a call to mobile phone. Turn Mobile Connect On or Off for All Remote Destinations from a Desk Phone Procedure Step 1 Step 2 Press Mobility or To Mobile to display the current remote destination status (Enabled or Disabled). You can also define access lists to restrict or allow calls from certain numbers to be sent to your mobile phone. These phones are called remote destinations. Press Select to change the status. Answer the in-progress call on your mobile phone. • When you answer the call on one remote destination. are disconnected. and 7861 User Guide for Cisco Unified Communications Manager 10. the Cisco Unified devices that share the same line display a Remote In Use message. you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. and display a missed call message.Calling Features Enable Mobile Connect When using Cisco Mobile Connect. Enable Mobile Connect Procedure Step 1 Step 2 Press Mobility to display the current remote destination status (Enabled or Disabled). Switch a Desk Phone Call to a Mobile Phone Procedure Step 1 Step 2 Step 3 Press Mobility. the remote destinations stop ringing.

The Cisco Unified devices that share the same line display a Remote In Use message. contact your system administrator.Calling Features Switch a Mobile Call to the Desk Phone Switch a Mobile Call to the Desk Phone Procedure Step 1 Step 2 Hang up the call on your mobile phone to disconnect the mobile phone. and you sign out of the hunt group when you want to prevent calls from ringing on your phone. you sign in to a hunt group when you want to receive calls. Sign In and Out of a Hunt Group Signing out of a hunt group does not prevent direct calls from ringing your phone. but not the call. 7841. Hunt Groups Hunt Groups are used to share the call load in organizations that receive a large number of incoming calls. Step 2 Step 3 Hang up the call on your mobile phone to disconnect the mobile phone. Your system administrator sets up a hunt group with a series of directory numbers. the system hunts for the next available directory number in the group and directs the call to that phone. but not the call. Hand Off a Call from a Mobile Phone to the Desk Phone Procedure Step 1 While on your mobile phone. If you are a member of a hunt group. When the first directory number in the hunt group is busy. For more information. Press the line on your desk phone to resume the call on your desk phone within 5 to 10 seconds and start talking on the desk phone. contact your system administrator. enter the access code for the hand off feature. Cisco IP Phone 7811. 7821. Press Answer on your desk phone within 10 seconds and start talking on the desk phone. and 7861 User Guide for Cisco Unified Communications Manager 10. For more information.0 (SIP) 66 .

cBarge The cBarge feature allows you to create a standard (ad hoc) conference by adding yourself to a call on a shared line. Join Conference on Shared Line Procedure Press the line button of the shared line that is in use.Calling Features Display Queue Statistics Procedure Step 1 Press Hunt Group to sign in. press Update. Display Queue Statistics Use the queue statistics to check the status of the hunt group queue. 7841. Procedure Step 1 Press Queue Status. Visual confirmation displays briefly. The Queue status window appears. and 7861 User Guide for Cisco Unified Communications Manager 10. If Privacy is enabled. Note The Cisco IP Phone 7811 does not support Privacy. you cannot add yourself to the shared line.0 (SIP) 67 . 7821. To exit. press Exit. Step 2 Step 3 To refresh the statistics. Cisco IP Phone 7811. Step 2 Press Hunt Group again to sign out.

7841. and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP) 68 . 7821.Calling Features Join Conference on Shared Line Cisco IP Phone 7811.

You can remain on mute until the greeting ends or answer the call over the greeting. contact your system administrator. Cisco IP Phone 7811. and you can determine which one to answer. and 7861 User Guide for Cisco Unified Communications Manager 10. both parties hear the prerecorded greeting. page 72 • Survivable Remote Site Telephony Overview. You can prerecord a single greeting or multiple greetings as needed. Answer Pressing Answer allows you to answer the call if there is only one incoming call. 7821. page 76 Call Functions This section provides information about some of the advanced call functions that are available on Cisco IP Phones. page 69 • Feature Buttons and Softkeys. The Answer button setup depends on your call-handling needs and work environment. Agent Greeting Agent Greeting allows you to create and update a prerecorded greeting that plays at the beginning of a call. But if there are several incoming calls. before you begin the conversation with the caller. page 74 • Mobile and Remote Access Through Expressway. For more information. When a customer calls. Incoming calls are given priority over Held or Park Reversion calls. pressing Answer will give you a list of the callers.CHAPTER 8 Advanced Operations • Call Functions. 7841. such as a customer call. Note Cisco IP Phone 7811 supports a single line.0 (SIP) 69 . For more information. contact your system administrator.

you can control the incoming call alerts. If required you can disable the incoming call alert. Enter the CMC for the call using the keypad. contact your system administrator. For more information. contact your system administrator.Advanced Operations Client Matter Code When you get a call. When you get one incoming or multiple incoming calls. Actionable toast disappears for the following actions: • the user dismisses the call • the caller cancels the incoming call • the call is answered by other phone For more information. and Ignore softkeys.0 (SIP) 70 . Additional information can identify the caller details. ignore. Client Matter Code Your administrator may require that you enter a Client Matter Code (CMC) after you dial a phone number. Note For Cisco IP Phone 7811. and you hear a special tone. For more information. called a call toast. and 7861 User Guide for Cisco Unified Communications Manager 10. you see a notification window on the phone screen. on page 71 Cisco IP Phone 7811. you may see additional information to identify that the call has been forwarded. When you need to enter a CMC. With Answer. you can control the incoming call. The digit string can contain the following digits. 7841. For more information. or decline the call based on your requirement. and you can save the number in your Personal Address Book. contact you system administrator. You can enable the incoming call alert and can see the caller details and can answer. Related Topics Forced Authorization Code. the phone displays Enter Client Matter Code. if there is a second incoming call while connected. 7821. When you receive a call. the dialed number changes to “********”. The CMC can be used for accounting or billing codes. the phone number that displays on the screen contains the string of digits that you can dial to contact the caller. the incoming call appears as a toast. If an incoming call has been call forwarded from another phone. if required: • Code to obtain an outside line (for example. contact your system administrator. Decline. if you have to dial 9) • Long-distance code • Area code • City code • Telephone number The phone saves the complete digit string in the call history.

For more information. When you need to enter an FAC. For more information. The FAC controls access to phone numbers.Advanced Operations Forced Authorization Code Forced Authorization Code Your administrator may require that you enter a Forced Authorization Code (FACC) after you dial a phone number. the phone displays Enter Authorization Code. contact your system administrator. • Your coworker’s phone rings and the line button flashes amber. it can be given a “protected” status. 7821. and 7861 User Guide for Cisco Unified Communications Manager 10. For example. Enter the FAC for the call using the keypad. no tone plays. on page 70 Secure and Nonsecure Indication Tones When a phone is configured as secure (encrypted and trusted). When the Play Secure Indication Tone option is enabled (True). If the overall call status changes during the call. if you share a line with a coworker: • When a call comes in on the shared line: • Your phone rings and the line button flashes amber. the phone plays the nonsecure indication tone (six short beeps with brief pauses) • When the Play Secure Indication Tone option is disabled.0 (SIP) 71 . it can be configured to play an indication tone at the beginning of a call. and you hear a special tone. the phone plays the secure indication tone (three long beeps with pauses) • If end-to-end nonsecure media is established and the call status is not secure. • If you answer the call: Cisco IP Phone 7811. You will hear these secure or nonsecure indication tones only on protected phones. For security reasons. You might have a shared line if you have multiple phones and want one phone number. if you share call-handling tasks with coworkers. contact your system administrator. the phone displays a “*” instead of the number entered. the following circumstances determine the type of tone the protected phone plays: • If end-to-end secure media is established and the call status is secure. Note The Cisco IP Phone 7811 does not have a line button. 7841. or if you handle calls on behalf of a manager. Related Topics Client Matter Code. the dialed number changes to “********”. the protected phone plays the appropriate tone. After a phone is protected. Shared Lines Shared lines allow you to use one phone number for multiple phones.

Feature Buttons and Softkeys This table provides information about some of the features that are available on dedicated feature buttons.0 (SIP) 72 X X . When the line button is red. Table 2: Feature Access Feature Name Dedicated Feature Button Programmable Feature Softkey Button cBarge X Call Back X X Call Forward All X X Call Park X X Call Park Line Status X Call Pickup X Call Pickup Line Status X Conference X Cisco IP Phone 7811. your coworkers who share the line will see that the call was answered remotely. your coworker can pick up the call. 7841. Note The Cisco IP Phone 7811 does not have programmable feature buttons. contact your system administrator. Your call history shows the status for all calls for shared lines. if a call rings on a shared line and you answer the call. Your call history identifies calls that were Placed.Advanced Operations Feature Buttons and Softkeys ◦Your line button turns green. ◦Your coworker’s line button flashes red. Remote Placed. • If you put the call on hold: ◦Your line button flashes green. 7821. and some of the features that your system administrator sets up either on programmable feature buttons or softkeys. For example. For more information. that line cannot be used to barge in on the call or used to make another call. ◦Your coworker’s line button turns red. When the line button flashes red. Received. Remote Received. and 7861 User Guide for Cisco Unified Communications Manager 10. or Missed.

and 7861 User Guide for Cisco Unified Communications Manager 10. 7821.0 (SIP) 73 . Note Malicious Call Identification (MCID) X X Meet Me X X Mobility X X Other Pickup X X Privacy X Mute X The Cisco IP Phone 7811 does not support Privacy. 7841.Advanced Operations Feature Buttons and Softkeys Feature Name Dedicated Feature Button Directed Call Park Programmable Feature Softkey Button X Divert X Do Not Disturb (DND) X X Group Pickup X X Hold X X Hunt Group X Intercom X X The Cisco IP Phone 7811 does not support Intercom. Note Quality Reporting Tool (QRT) X X Redial X X Monitoring and recording X Speed Dial X Speed Dial Line Status X Transfer X X X Cisco IP Phone 7811.

Advanced Operations
Survivable Remote Site Telephony Overview

Survivable Remote Site Telephony Overview
If communication between your phone and the Cisco Unified Communications Manager is interrupted, you
receive an alert message on your phone. If you are on an active call, the call remains established, and you
enter a failover situation. The Survivable Remote Site Telephony (SRST) feature handles this failover.
While in failover, all the features of your phone are not available. The following table describes typical feature
and feature availability, although not all the features may be supported on your phone. For more information,
contact your system administrator.
When your phone loses connectivity, your phone may display a message like this:
Service interruption.
Table 3: Feature Support During Failover

Feature

Supported

New Call

Yes

End Call

Yes

Redial

Yes

Answer

Yes

Hold

Yes

Resume

Yes

Conference

Yes

Notes

The support is only for three way
and local mixing.

Conference to Active Calls (Join) No
Conference List

No

Transfer

Yes

Transfer to Active Calls (Direct
Transfer)

No

Auto Answer

Yes

Call Waiting

Yes

Caller ID

Yes

Consult only

Audible Message Waiting Indicator Yes

Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
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Advanced Operations
Survivable Remote Site Telephony Overview

Feature

Supported

Notes

All Calls Programmable Line Key Yes

The Cisco IP Phone 7811 does not
support this feature.

Answer Programmable Line Key

Yes

The Cisco IP Phone 7811 does not
support this feature.

Unified Session Presentation

Yes

Conference is the only feature
supported.

Voicemail

Yes

Your voicemail will not be
synchronized with other users in
the Cisco Unified
Communications Manager cluster.

Speed Dial

Yes

Service IRL Programmable Line
Key

Yes

To Voicemail (iDivert)

No

The iDivert softkey is not
displayed.

Line Filters

Partial

Lines are supported but cannot be
shared.

Park Monitoring

No

The Park softkey is not displayed.

Barge

No

You see the message That
feature is not
currently available.

Enhanced Message Waiting
Indication

No

Message count badges do not
appear on the phone screen.
Only the Message Waiting icon
is displayed.

Directed Call Park

No

The softkey is not displayed.

Line Status

Partial

Line Status feature key works like
Speed Dial keys.

Hold Reversion

No

Calls remain on hold indefinitely.

Remote Hold

No

Calls appear as Local Hold calls.

Meet Me

No

The Meet Me softkey is not
displayed.

Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
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Advanced Operations
Mobile and Remote Access Through Expressway

Feature

Supported

Notes

PickUp

No

The softkey causes no action.

Group PickUp

No

The softkey causes no action.

Other PickUp

No

The softkey causes no action.

Malicious Call ID

No

The softkey causes no action.

QRT

No

The softkey causes no action.

Hunt Group

No

The softkey causes no action.

Intercom

No

The softkey causes no action.

Mobility

No

The softkey causes no action.

Privacy

No

The softkey causes no action.

Call Back

No

The Call Back softkey is not
displayed.

Mobile and Remote Access Through Expressway
Mobile and Remote Access Through Expressway lets you easily and securely connect into your corporate
network when working away from your corporate office (off-premises). This feature is enabled by default.

Note

The marketing beta release of Mobile and Remote Access through Expressway allows customers to test
and evaluate the feature, but we do not recommend that you use it in a production environment. There is
no official Cisco TAC support until the feature is officially released in a future firmware load. For those
users who want to provide feedback, send an email to cefeedback@cisco.com. For more information, see
the release notes.
When your phone detects that it is in off-premises mode, the Mobile and Remote Access Through Expressway
Sign-In window appears, and you can connect to your corporate network.
When on-premises, you can expect your phone to function as it would normally.

Sign in with Mobile and Remote Access Through Expressway
Tip

You can store your login information with User Credentials Persistent for Expressway Sign-In. Contact
your administrator to enable this feature.

Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
76

To turn off the Alternate TFTP setting. See the Basic Reset section in the "Maintenance" chapter of this book. Press Submit. You must reset your Network Settings when switching between Mobile and Remote Access Through Expressway and Cisco Unified Communications Manager modes. Disable DHCP option 150 or option 66 on your router. The Alternate TFTP for IPv6 must be set to Off when the phone is in dual mode. If you do not have this information. Procedure Step 1 Step 2 Step 3 Step 4 Enter your service domain in the Service domain field. If the DHCP option 150 or option 66 is enabled on your network router. Set the Alternate TFTP Setting to Off. you can configure the static IP address directly. username. The Alternate TFTP setting must be set to Off. Enter your password in the Password field. Turn Off the Alternate TFTP Server If you are off-premises but the Mobile and Remote Access Through Expressway sign-in window does not appear on your phone.Advanced Operations Turn Off the Alternate TFTP Server Before You Begin Before you can connect to your corporate network using Mobile and Remote Access Through Expressway. Choose Admin Settings > Ethernet Setup > IPv4 Setup. If you log in successfully.0 (SIP) 77 . contact your administrator. follow these steps. This is to clear the Alternate TFTP Server setting. 7821. Cisco IP Phone 7811. the Mobile and Remote Access Through Expressway sign-in information can be found in on the Phone Information screen. and password. the Alternate TFTP setting may be turned on. 7841. you may have trouble logging in to the corporate network. Enter your username in the Username field. you must have a valid service domain. and 7861 User Guide for Cisco Unified Communications Manager 10. Procedure Step 1 Step 2 Step 3 ChooseApplications . If you prefer not to disable these DHCP options.

7841.Advanced Operations Turn Off the Alternate TFTP Server Cisco IP Phone 7811.0 (SIP) 78 . 7821. and 7861 User Guide for Cisco Unified Communications Manager 10.

7821. page 80 • Adjust Backlight. Choose Preferences > Ringtone. Press Play to play the ringtone. page 81 Change Ringtone You can customize how your phone indicates an incoming call. page 80 • Adjust Headset Sidetone. You can also adjust the ringer volume for your phone. or press Cancel to go back to the Ringtone screen. page 81 • Line Settings.CHAPTER 9 Preferences • Change Ringtone. and 7861 User Guide for Cisco Unified Communications Manager 10. Press Set to select the ringtone. 7841. Cisco IP Phone 7811. Press Apply to confirm your selection. page 79 • Adjust Contrast. Press to return to the Preferences screen. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Press Applications . Select the required ringtone.0 (SIP) 79 . page 81 • Phone Services .

Use the up and down arrows on the navigation pad to adjust the contrast.Preferences Adjust Contrast Adjust Contrast Procedure Step 1 Step 2 Step 3 Step 4 Press Applications . Adjust Headset Sidetone If your system administrator has set the Headset Sidetone Controls feature for your phone. and 7861 User Guide for Cisco Unified Communications Manager 10. Cisco IP Phone 7811. 7821. Press Save to set the contrast. Choose Preferences > Headset Sidetone. Select one of the following sidetone levels: • High • Normal • Low • Off Step 4 Press to return to the Preferences screen.0 (SIP) 80 . Choose Preferences > Contrast. Procedure Step 1 Step 2 Step 3 Press Applications . Note The Cisco IP Phone 7811 does not support a headset. you can specify the volume of your headset from your phone. or press Cancel to exit. 7841.

Line Settings Line settings affect a specific phone line (directory number) on your phone. the service opens by default. Note The Cisco IP Phone 7811 does not support backlight. You can change your line settings using the Cisco Unified Communications Self Care Portal. For information. located at http://www. Line settings can include call forwarding.html. 7841. ring patterns. contact your system administrator.com/c/en/ us/td/docs/voice_ip_comm/cucm/useroptions/10_5_1/CUCM_BK_U437D0F8_00_ self-care-user-guide-1051. and 7861 User Guide for Cisco Unified Communications Manager 10. You must subscribe to a phone service using the Self Care Portal before you access it on your phone. Press to exit . Phone Services Phone services can include special phone features.0 (SIP) 81 . • Messages • Applications Cisco IP Phone 7811. For more information. Choose Preferences > Backlight. Select a service by using one of these feature buttons: • (Feature button that your system administrator sets up) Note The Cisco IP Phone 7811 does not support feature buttons. If more than one service is set up. 7821. visual and audio message-waiting indicators. select an option from the menu.Preferences Adjust Backlight Adjust Backlight Procedure Step 1 Step 2 Step 3 Step 4 Press Applications . see the Cisco Unified Communications Self Care Portal User Guide. voice-message indicators. network data. Press On to set backlight on or press Off to set backlight off. and other line-specific settings. If only one service is set up.cisco. and web-based information (such as stock quotes and movie listings).

Preferences Phone Services • Contacts For information on Cisco Unified Communications Self Care Portal.cisco. Cisco IP Phone 7811. see the Cisco Unified Communications Self Care Portal User Guide. 7841.com/c/en/us/td/docs/voice_ip_comm/cucm/ useroptions/10_5_1/CUCM_BK_U437D0F8_00_self-care-user-guide-1051.html. 7821. located at http://www.0 (SIP) 82 . and 7861 User Guide for Cisco Unified Communications Manager 10.

wait one minute. and then plug the phone back in. the phone may be sleeping (powered down). Your phone will wake up at the time set by your system administrator. See your system administrator to have the sleep and wake up times changed. Why don’t I see the icons shown in the documentation on my phone screen? Many of the phone screen icons are applicable only to the Cisco IP Phone 7841. contact your system administrator.0 (SIP) 83 .CHAPTER 10 Frequently Asked Questions • Frequently Asked Questions. What do I do if my phone displays the message Security Error? Your phone firmware has identified an internal error. Why does my phone not wake up? If your system administrator has set up your phone for EnergyWise. How do I resume a call that is on hold? To resume a call. Try unplugging the phone from the power source. Can I use the second line on my Cisco IP Phone 7821 as a feature button? Yes. You can press the Select button to wake your phone up. Cisco IP Phone 7811. press the Hold button. page 83 Frequently Asked Questions The following section describes the FAQs. your system administrator can set up a feature on your second line. Resume softkey or Line button. If you do not require two phone lines. 7841. If the message persists. and 7861 User Guide for Cisco Unified Communications Manager 10. See your system administrator to have the sleep and wake up times changed. What do four rings in succession mean? The phone is notifying you that your phone will power down (sleep) soon to conserve energy (the EnergyWise feature). Your system administrator sets your phone to sleep at a certain time and wake (power up) at a certain time. 7821. Your phone will wake up at the time set by your system administrator. Your system administrator sets your phone to sleep at a certain time and wake (power up) at a certain time.

and 7861 User Guide for Cisco Unified Communications Manager 10. 7841.Frequently Asked Questions Frequently Asked Questions Cisco IP Phone 7811. 7821.0 (SIP) 84 .

Solution Ask one of the participants to drop. but the Conf softkey is not available and the Conference button is unresponsive. page 86 • Security Error Message. 7841.0 (SIP) 85 .CHAPTER 11 Troubleshooting • Conference Button and Softkey Unresponsive. and 7861 User Guide for Cisco Unified Communications Manager 10. or drop a conference participant. Possible Cause The conference host has not yet joined the conference. page 85 • Meet Me Conference Busy Tone. page 86 • No Caller ID on Remote Hold. page 86 Conference Button and Softkey Unresponsive Problem You have set up a conference call. 7821. Cisco IP Phone 7811. Meet Me Conference Busy Tone Problem You hear a busy tone after you dial into a Meet Me conference. page 85 • Cannot Sign In to Personal Directory. Possible Cause You have reached the maximum number of conference participants.

and 7861 User Guide for Cisco Unified Communications Manager 10. Solution • Use your PIN. • Your PIN needs to be reset. Possible Cause • You are using your password to sign in. not your personal identification number (PIN).Troubleshooting Cannot Sign In to Personal Directory Solution Try calling back again. Security Error Message Problem Your phone displays Security Error.0 (SIP) 86 . Cisco IP Phone 7811. 7821. Possible Cause This works as designed. • Contact your system administrator. Cannot Sign In to Personal Directory Problem You are unable to sign in to your personal directory. Solution None. Note This is applicable to the Cisco IP Phone 7821 only. not your password. 7841. No Caller ID on Remote Hold Problem You have a shared line on your Cisco IP Phone 7821 and cannot see the caller ID when the remote line is on hold.

7821. Solution If the message persists.0 (SIP) 87 . Cisco IP Phone 7811.Troubleshooting Security Error Message Cause Your phone firmware has identified an internal error. 7841. contact your system administrator. and 7861 User Guide for Cisco Unified Communications Manager 10.

0 (SIP) 88 . 7841. 7821. and 7861 User Guide for Cisco Unified Communications Manager 10.Troubleshooting Security Error Message Cisco IP Phone 7811.

Depending on the quality of these devices and their proximity to other devices. External Devices We recommend using good-quality external devices. Cisco IP Phone 7811. In case of a power failure or disruption. If a power interruption occurs. and 7861 User Guide for Cisco Unified Communications Manager 10. and connectors. you may need to reset or reconfigure the equipment before you can use the Service or Emergency Calling Service dialing. In these cases. Service and Emergency Calling Service dialing will not function until power is restored. 7821. some audio noise may still occur. consult the documentation for your endpoint. page 91 Safety and Performance Information Power Outage Power outages and other devices can affect your Cisco IP Phone. such as headsets.CHAPTER 12 Product Safety and Security • Safety and Performance Information. cords or cables. • Route the external device cables away from the source of the RF or AF signals. page 89 • FCC Compliance Statements. Cisco recommends that you take one or more of these actions: • Move the external device away from the source of the RF or AF signals.0 (SIP) 89 . Note Not all Cisco IP Telephony products support external devices. 7841. cables. that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. Your access to emergency service through the phone requires that the phone receive power. page 90 • Cisco Product Security Overview. such as mobile phones or two-way radios. For more information.

Power Information Connect your Cisco IP phone to your LAN using a CAT 5e Ethernet cable to enable full functionality of your Cisco IP phone. your Cisco IP phone can be powered through the LAN port.Product Safety and Security Power Information • Use shielded cables for the external device. and headsets that are fully compliant with the EMC Directive [89/336/EC]. • Shorten the length of the external device cable. FCC Compliance Statements The Federal Communications Commission requires compliance statements for the following: FCC Part 15. Phone Behavior During Times of Network Congestion Anything that degrades network performance can affect Cisco IP Phone voice and video quality. such as a Denial of Service attack To reduce or eliminate any adverse effects to the phones. Sources of network degradation can include. and 7861 User Guide for Cisco Unified Communications Manager 10.21 Statement Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. End users must follow the specific operating instructions for satisfying RF exposure compliance. Cisco IP Phone 7811.0 (SIP) 90 . 7821. Cisco cannot guarantee the performance of external devices. schedule administrative network tasks during a time when the phones are not being used or exclude the phones from testing. the following activities: • Administrative tasks. or use cables with a better shield and connector. can cause a call to drop. • Apply ferrites or other such devices on the cables for the external device. This transmitter must be at least 20 cm from the user and must not be collocated or operating in conjunction with any other antenna or transmitter. such as an internal port scan or security scan • Attacks that occur on your network. Caution In European Union countries. but are not limited to. use only external speakers. and connectors. Do not extend the LAN Ethernet cable outside the building. FCC RF Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. If your Ethernet port is equipped with Power over Ethernet (PoE). microphones. cables. and in some cases. 7841.

htm. and local laws. if not installed and used according to the instructions.S. If this equipment does cause harmful interference to radio or television reception.S. pursuant to Part 15 of the FCC Rules.Product Safety and Security FCC Receivers and Class B Digital Statement FCC Receivers and Class B Digital Statement This product has been tested and complies with the specifications for a Class B digital device. 7841. export. which is found by turning the equipment off and on. or use encryption. distributors. export regulations may be found at http://www. 7821. may cause harmful interference to radio communications. and users are responsible for compliance with U.bis. there is no guarantee that interference will not occur in a particular installation. This equipment generates. These limits are designed to provide reasonable protection against harmful interference in a residential installation.S. uses. and 7861 User Guide for Cisco Unified Communications Manager 10. return this product immediately. Cisco IP Phone 7811.doc. export. the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna • Increase the separation between the equipment or devices • Connect the equipment to an outlet other than the receiver's • Consult a dealer or an experienced radio/TV technician for assistance Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import. transfer.0 (SIP) 91 . By using this product you agree to comply with applicable laws and regulations. exporters. Delivery of Cisco cryptographic products does not imply third-party authority to import. However.gov/ policiesandregulations/ear/index. If you are unable to comply with U. distribute. and can radiate radio frequency energy and. and use. Further information regarding U. Importers. and local country laws.

7821. 7841.0 (SIP) 92 .Product Safety and Security Cisco Product Security Overview Cisco IP Phone 7811. and 7861 User Guide for Cisco Unified Communications Manager 10.

7821. page 93 Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Cisco IP Phone 7811.CHAPTER 13 Warranty • Cisco One-Year Limited Hardware Warranty Terms. including the warranties and license agreements applicable to Cisco software. and 7861 User Guide for Cisco Unified Communications Manager 10. Your formal Warranty Statement.com/go/hwwarranty.0 (SIP) 93 . is available on Cisco.cisco.com at the following URL: http://www. 7841.

7821. and 7861 User Guide for Cisco Unified Communications Manager 10. 7841.Warranty Cisco One-Year Limited Hardware Warranty Terms Cisco IP Phone 7811.0 (SIP) 94 .