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Manual

Workforce Performance Builder
Document Version: 1.0 – 2014-10-15

SAP Workforce Performance Builder 9.3
Instant Producer

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© 2014 SAP AG. All rights reserved.

SAP Workforce Performance Builder
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....................................................................................................................................................2 5......................................................................................... 19 6 The Settings Dialog Box ...................................................................................................................................................................................................................... 20 7 7...........................................................................................................................................3 Working with the Manager ...........................................................................................5.......................... 6 After the Recording ...................4..................................... 14 5....................................... 9 Exporting Archives...... 25 5...... 3 ......................... 23 8 Technical Support .......................................................................5...................... 15 5..................................................................................................................................1 7............................................................................4 5...................................................... 10 Project Attachments.................................................................................................................. 12 Editing the Bubble Content ..............................................................................................................................................................................................6 Recording audio ...5 SAP Workforce Performance Builder Table of Contents Customer © 2014 SAP AG..................................................................................... 15 5..................................8 Structure of the Project Explorer ............................................................................................................................................. 22 Exchanging Projects ...........................2 4..........................................................................................................Table of Contents 1 Introduction .......................................................................................................................................................................................................................... 7 4 4....................................... 9 Importing Archives .........2 7............................. 14 Publishing of a Project .................1 Publication on SAP Mobile Documents ........................................................................................................................................................... 4 2 Starting the Instant Producer..............................................................................................................................................................................................................................2 Recording of Projects .............................................................................................. 13 Playback a Project .......................................................... 15 Generating a Video ............................................. 12 Structure of the Project Editor .................................................1 3............................................................................................................... 8 Properties in the Project Explorer ............................2 Crop Size and Video Size ...................................................3 4........................ 5 3 3......................................................... 22 Project Settings .................................................................................................................................................................1 4........3 5........ 22 Setting up a Connection ..................................... 18 Finish Editing....1 5.................... All rights reserved..............................................1 Generate Video Dialog Box .........6 Editing of Projects .............................. 11 5 5...................................................................4 4...........5 Administration of Projects .......

This document gives you an overview of the structure and functions of the Instant Producer to be able to begin directly with the creation of projects. product. The further processing and finalization of the projects will be done afterwards by trained authors in SAP Workforce Performance Builder Producer. Due to the simple use of the Instant Producer is a few technical IT knowledge required and your professional experts can directly record the system. The Instant Producer can be used for example in authoring teams in which the projects are initially recorded by the subject matter experts.and process knowledge by operating with the respective system. Therefore the knowledge of internal and external employees can be stored and reused very easy. 4 Customer © 2014 SAP AG. All rights reserved.1 Introduction With the SAP Workforce Performance Builder Instant Producer you can easily create and edit content which guide the user through the processes of your enterprise applications. SAP Workforce Performance Builder Introduction .& process owner.g. to create simulations or documentations. e. key user and other professional experts. The Instant Producer is the perfect tool to store the knowledge of each employee in high quality and time saving and transfer it to projects as easy as the push of a button. The slender building of the Instant Producer as well as the process-oriented and intuitive user guidance allow a fast and efficient recording of your business processes without previous training.

2 Starting the Instant Producer After launching the Instant Producer for the first time. All rights reserved. You can close the Instant Producer by clicking on Cancel. 5 .  Open Project Explorer: This option will open the Project Explorer so that you can edit existing projects or record new projects. a dialog box will appear with two different options to choose from:  Record new project: This option will immediately create a new project and start the recording. SAP Workforce Performance Builder Starting the Instant Producer Customer © 2014 SAP AG.

If you would like to stop your recording. 6 Customer © 2014 SAP AG. For each recorded user action. You can finish the capturing by pressing the Stop button. Navigate through the application to capture your process. 3. proceed as follows: 1. 4. This might be faster and minimizes a subsequent editing effort. Start the recording with the Record button. Recommendation If you made any operational errors while recording. Alternatively. From the toolbar in the Project Explorer view. you can use the Pause button in the record bar. click on New Project . 5. To record a process with Instant Producer. click on Cancel and you will return to the Project Explorer window. All rights reserved.1 Recording audio The Instant Producer allows you to record a simulation with audio.3 Recording of Projects With the recording functionality in Instant Producer a process can be recorded easily. Interrupt a recording: If you want to interrupt the recording. you can start a recording immediately upon launching the Instant Producer. The recording can be resumed anytime using the Record button. to reject the project and record it again.here you can activate the recording of audio 3. The Instant Producer uses the standard system microphone. Refer to the section on: Starting the Instant Producer 2. This means you can integrate narrated information directly into the associated content. then it is advisable. that the profile will always be used for the target application o Record Audio . The record bar will be closed thereby. a macro with the application’s screenshot for a particular action will be created. Preparation A microphone is required to record audio. SAP Workforce Performance Builder Recording of Projects . Make the device you are using the default device. A settings dialog box and the record bar will then appear. 6. In the dialog box you can define the following criteria: o Name – here you can enter the name of your project o Language – this option determines which language should appear in text bubbles o Running Applications – here you can select the target application for the recording o Profiles – shows the application profile for the target application o Associate with selected application – defines.

Refer to the section on: Recording Projects When recording you can execute your process and speak at the same time. Refer to the section on: The Settings Dialog Box Recording Before you start recording. SAP Workforce Performance Builder Recording of Projects Customer © 2014 SAP AG. 7 . you need to activate the Record Audio setting in the settings dialog box. Editing The Instant Producer supports general recording. For more information. Refer to the section on Playback a Project  Edit project: This option will open the project editor and display the topics from your project. If you want to pause the recording. In the project editor. All rights reserved. 3. a dialog box will appear with the following editing options:  Save project: This option will save your project and open the Project Explorer with your project overview. The audio is separated into pieces and connected to each step. press the Pause button on the record bar. Refer to the section on: Administrations of Projects  Playback project: The project will be played back in the trainer. refer to the section on Editing of Projects  Delete project: This option will completely delete the recorded project and remove it from the Project Explorer. the audio is displayed with an audio icon in the thumbnail of each step.2 After the Recording Once you have finished recording.Settings The Settings dialog box contains general settings for selecting the recording device and audio format. Now you can check your recording and decide how you would like to proceed with your project. Audio files can be edited and optimized in Producer. which enables you to easily create audio simulations.

the recording of new projects can be started in the Project Explorer. o Save to server  Project list The project list organizes all your recorded projects. o Date This column displays the date and the time when a project has last been edited. the following additional options are also available: Refer to the section on Working with the Manager o Check out projects. If you would like to change the name of a project. Then you can change the name. o Projects Projects are displayed in this column with the name that was allocated to them at the time of recording. 4. the projects are displayed and can be selected for exporting into archives for post-editing in Producer.4 Administration of Projects The administration of the recorded projects will be executed in Instant Producer in the Project Explorer. Furthermore.1 Structure of the Project Explorer The Project Explorer is divided into the following areas:  Toolbar The toolbar contains the functions for the o New Project o Export Archive o Import Settings Refer to the section on Importing Archive Files o Settings Refer to the section on The Settings Dialog box o Show Properties Refer to the section on Properties in the Project Explorer When you are already connected to the Manager.. select the project and click one time on the project name (do not double-click). 8 Customer © 2014 SAP AG. Projects appear in chronological order. All rights reserved. You can reorganize them by clicking on the column titles. In this. SAP Workforce Performance Builder Administration of Projects ..

Moreover. the properties editor can be made visible or hidden by clicking on the option Display properties. For example: Search_term1.2 Properties in the Project Explorer When editing a project. you will find various options to choose from for editing and managing a project:  Change status  Edit  Delete  Playback  Open documentation When the properties are not displayed here. From the Project Explorer view. the description can be used for additional editing work in the Producer and Manager as well as for displaying projects in the library.dkp format. 9 . SAP Workforce Performance Builder Administration of Projects Customer © 2014 SAP AG. these settings appear as links next to each project. If you would like to define more than one search term. The archive file is saved in the *.  Description In this text field. Properties Refer to the section on Properties in the Project Explorer 4.  Attachments Refer to the section on Project Attachments When you are already connected to the Manager. you can edit this by clicking on the icon Change status. This is specified when saving the project in the Project Editor. In the heading area of the properties dialog box.3 Exporting Archives The export of projects makes it possible to import them into the Producer and edit them further. All rights reserved.o  Status The status defines the current editing status of the project. The following options are available:  Keywords In this text field. you can enter a description for your project content. you can separate them with a semicolon. The text you enter here will appear in documentation that you generate from your project. the following additional options are also available:  Author  Type Refer to the section on Working with the Manager 4. you can enter keywords for your project.search_term2 Search terms serve to help you quickly search for and manage your projects in the Producer and library.

restart the Instant Producer so that the new settings will take effect. such as bubbles or settings. but not reversed. Importing projects Importing allows you to exchange projects between different work stations. The other alternative would be to manage your resources and projects from one central workstation. 10 Customer © 2014 SAP AG. Select the projects you want to archive. All rights reserved. Provide this information as appropriate. Note that you can only import projects that were not used in the Producer. we recommend that you use this import function.This is how you create an archive: 1. Select the archive and confirm your choice by clicking on Open. Executing an import The following explains how to import an archive file: 1. The dialog for specifying the destination path and filename will then open. A dialog box will prompt you to do so. After importing resources. 2. 2.dkp) can be imported into the Instant Producer. SAP Workforce Performance Builder Administration of Projects . 3. In cases where the Manager is not being used. Note Note for the export of projects: They can be imported from the Instant Producer into the Producer. 3. These files can contain resources or projects. Confirm the dialog by clicking on Save to create the archive. Open the Instant Producer. the project leader can make these available to authors as a resource archive. Refer to the section on Working with the Manager Importing resources The Instant Producer uses standardized resources. which can be imported into the Instant Producer. 4. 4. In order to be able to make changes to resources. This is due to other configurations which are created in Producer and do not exist in Instant Producer. click on Import archive.4 Importing Archives Archive files (*. Projects used with the Producer may contain configuration settings that are not compatible with the Instant Producer. From the toolbar. Click on Export Archive.

you can double-click on an attachment to view the file.  Open: This button will open the selected attachment. Choose a file and click on Open to attach it to your project. SAP Workforce Performance Builder Administration of Projects Customer © 2014 SAP AG. such as supplemental documentation or files that are to be further worked on in the Producer.  Delete: This button allows you to delete the selected attachment.5 Project Attachments Attachments can be linked to projects from the project explorer view. Refer to the section on Properties in the Project Explorer The following buttons are available for attachments:  Add: This button allows you to add an attachment to your project. Attachments can be documentation that has already been generated or imported files.  Open Folder: This button allows you to open the folder with the included files. 11 . A dialog box will open prompting you to select a file. Alternatively.4. All rights reserved.

It can be opened via the Project Explorer when clicking on the Edit option for a project. All rights reserved.5 Editing of Projects The editing of a project will be executed in Instant Producer within the Project Editor. 5. Overview of the macros o Simulation Start o Simulation End o Screen o Mouse Action o Text Input o Select Single o Radio Button o Key Stroke o Explanation 12 Customer © 2014 SAP AG. texts of the bubbles can be edited and the object areas adjusted. In the Project Editor. Alternatively this can be opened after completing a recording within a displayed dialog with using the Edit button. it can contain an explanation if this has already been defined in the field Note for learners. SAP Workforce Performance Builder Editing of Projects . A step contains a screenshot and its associated action.1 Structure of the Project Editor The Project Editor is divided into the following areas:  Toolbar The toolbar contains simple functions for editing the currently opened project: o Project Explorer o Save o Undo and Redo o Playback o Generate Documentation o Generate Video o Publish  Thumbnail View The thumbnail view displays the steps in sequential order with all of the projects’ associated macros. Moreover.

It is possible to make changes to this explanation bubble once the project has been imported into the Producer. 13 . providing additional useful information or to point out possible problem zones. the screenshot of the currently selected step will be displayed. Refer to the section on Playback a Project 5. All rights reserved. You can toggle between them by clicking on the tab.2 Editing the Bubble Content By selecting a recorded action macro it can be edited in the view window on the right hand side. o Notes for Learners In this field. The following information can be entered in these fields: o Notes for Authors In this field. an explanation bubble is created that is displayed as its macro icon in the thumbnail view. Step view On the right hand side. you can enter useful notes for the learners who will be using your project. when pulling the handles. Furthermore. The bubble size and position can be changed. The actual bubble becomes visible to the learner when the project is played back in the trainer. the bubble size and position can be changed. Each macro has a highlight for the recorded control. when pulling the handles.  Notes for Authors and Learners Two note fields are located at the bottom of the project editor. When double clicking on a bubble. you can enter comments and notes for an author who will be further editing the project in the Producer. This info box is useful for making comments. In this particular case. and a bubble with the appropriate instruction text. the bubble toolbar appears which contains various functions for editing the content and the display of the bubble. Furthermore the highlight of the recorded control and the corresponding bubble is shown. SAP Workforce Performance Builder Editing of Projects Customer © 2014 SAP AG. The text of the bubble can directly be edited within the bubble.

SAP Workforce Performance Builder Editing of Projects . The publishing process will now be executed and a process dialog box will appear. Start publication or Close dialog box. A dialog box will then appear in which one of the following actions can be executed: Open folder.5.Executable. in the tool bar of Instant Producer. SLC o Target File . 4. Insert the following values: o Type .4 Publishing of a Project The following explains how to export a project as a playable EXE or SLC file. Playback demo mode from certain step The demo mode can alternatively be played back from a certain step. Click on Publish. 2. Thereby made changes can be viewed directly.file name and target folder 3.3 Playback a Project You have the ability to preview a project in the form of demo mode. This starts the project in trainer. All rights reserved. Then click on Preview from here to start the demo mode from this step. Click on OK. 5. Start this by using the button Playback. Confirm the process dialog box by clicking on OK. 5. 14 Customer © 2014 SAP AG. 1. select a step and open the context menu with the right mouse button. To do so. The trainer is the program for playing back the modes of projects.

1 Generate Video Dialog Box The Generate Video dialog box is used to generate video for simulation projects. 3. 15 . Video Settings The area contains the following settings for video generation: SAP Workforce Performance Builder Editing of Projects Customer © 2014 SAP AG. Click on Record Video to generate the video. After publishing synchronization to server will start automatically. Videos can be created for projects with or without audio in the AVI or MP4 format.avi/mp4. You can open the project folder by using the Open Folder button in the object editor. 5. Change the settings in the dialog box as required. Click on Finish to close the dialog box. 5. the image displays the first frame.5. Video generation starts and a progress bar displays the status. providing you with the ability to load. play and share the published content within your SAP Mobile Documents App. To publish your content on SAP Mobile Documents you will need SAP Mobile Documents for Windows in latest version 1. Open a project in the project editor.5 Generating a Video Video is an additional format for simulation playback. When the dialog box is opened.4. See also the chapter Generate Video Dialog Box. The video is stored in the project as attachment demo. Once you have installed the application publish your contents in format SLC directly to your local SAP Mobile Documents folder (by default: Mobile Docs > My Documents in your local user directory). The dialog box has the following areas: Project Settings This area displays a preview of the current frame for video generation. This allows you to use the simulation in a portable format and to publish it on media platforms. 2.5. All rights reserved. proceed as follows: 1. 4.1 Publication on SAP Mobile Documents Content published utilizing the SLC format can be opened and consumed directly on an iPad and iPhone via the SAP Mobile Documents App for Apple iOS. 5.2 at minimum. The dialog box contains settings and commands for video generation and video preview and can be opened by using the Generate Video button. Click on Generate Video The Generate Video dialog box opens. Generating a video To generate a video.

o Custom Size: The option allows you to enter an individual size of the video. The active audio format can be changed in the Change Audio Format dialog box. if changed settings are not applied correctly. The text fields are activated. Generate: Starts video generation. o Settings. Note that a high frame rate leads to a longer generation time and a larger file size. Select a percentage value to change the size.  Frame Rate (Frames per seconds): Defines the number of images displayed in one second. 16 Customer © 2014 SAP AG. The drop-down list displays all installed codecs.  Crop Size: Defines the size of the displayed image are of the simulation pages in pixels. A reload can be necessary. All rights reserved..  Video Codec: Displays the active codec for video generation. Select a percentage value to change the size. Video Output The area contains information about the generation process.  Video Size: Defines the size of the video in pixels and scales the images.: Opens a dialog box to configure the active codec. Presets: Contains different formats to allow a video generation regarding specific use cases. The initial value is 24. o Custom Size: The option allows you to enter an individual crop size. SAP Workforce Performance Builder Editing of Projects . / Hide: Opens a window for resizing the video manually.  Audio Format: Displays the active output format of the audio. o Show. Changing the size of the window also changes the image. close the window to apply the changes. The codec defines the format of the video.. Once you have finished resized. Buttons The bottom of the dialog box contains the following buttons and button statuses: Icon Description Reload: Reloads the project after video generation was canceled. The text fields are activated.. Only compatible codecs are displayed. This allows you to change the settings and start generation again..

Finish: Closes the Generate Video dialog box after video generation was finished successfully. You can reload the project afterwards. 17 .Icon Description Pause: Pauses video generation. Continue: Continue video generation from the paused status with the current settings. SAP Workforce Performance Builder Editing of Projects Customer © 2014 SAP AG. Close: Closes the Generate Video dialog box after video generation was canceled. Cancel: Cancels video generation. All rights reserved.

18 Customer © 2014 SAP AG. During playback of the video the focus moves to the position of the current highlight and bubble.5.2 Crop Size and Video Size The image shows you the use of the Crop Size and the Video Size for the video generation: The full image is kept in the generated video. SAP Workforce Performance Builder Editing of Projects .5. All rights reserved. The video size can be smaller as the crop size .the image is scaled.

Here in the Project Explorer. All rights reserved. SAP Workforce Performance Builder Editing of Projects Customer © 2014 SAP AG. switch to project overview by clicking on Project Explorer. it will show a note dialog.6 Finish Editing If you would like to stop editing. you can click on Save to save your changes. If you close the Project Editor without saving the project. where you can save your unsaved changes. you can define the status of your projects by clicking on Change status. 19 . Then from the Project Explorer view.5.

The following settings can be found here: General  Language: You can define the user interface language by selecting the language of your choice from the drop-down list. This dialog box can be opened from the Project Explorer by clicking on Settings. If the features are not needed.6 The Settings Dialog Box The settings dialog box displays the version number of the Instant Producer and gives you an overview of the current configuration. this option allows you to manually update and save your workarea. Confirm your changes by clicking on Apply.  Advanced Accessibility Features: Enables the advanced accessibility features (magnifiers) of the Instant Producer. SAP Workforce Performance Builder The Settings Dialog Box . Audio Recording This area contains settings for the recording of audio. Record Application This area displays the active settings for the recordings.  Editing Format: Defines the format used for the audio during editing of the content. Now you can restart the Instant Producer and work on projects with the new settings. Once changes to the structure have been made. it is stored by default in the cache so as not to slow down your PC performance. The following settings are available:  Recording Device: Use the Recording Device dropdown menu to select an available device.  Output Format: Defines the format used for the audio during playback of the content. All rights reserved. 20 Customer © 2014 SAP AG.  Show hidden notes: This setting allows you to display notes that had been previously set to hidden. Note that this setting is only enabled when note fields have been set to hidden.  Get resources from server (Manager): This downloads the current resources from the Manager. The following options are also available:  Copy: This option will copy the list of resources to the clipboard so that you can insert the information into a text file.  Refresh workarea: When loading the structure of a workarea. This overview can be useful for internally managing resources. deactivate the option to save memory. Workarea Here you will find a list of resources that are available. Choose the Configure… button to open a system dialog box with further settings for the device.

Click on Close to close the settings dialog box. SAP Workforce Performance Builder The Settings Dialog Box Customer © 2014 SAP AG. All rights reserved.About This area displays the version of the Instant Producer you are using. 21 .

4. The Instant Producer is now connected to the Manager and you can start creating your projects. Confirm the process dialog with Ok and restart the Instant Producer. All rights reserved. SAP Workforce Performance Builder Working with the Manager . the projects are saved on the server to make them available centrally. After selecting this option. Then click in the download dialog on Open. the projects can be recorded in the Instant Producer and made available centrally for further editing in the Producer. contact your administrator. you can start a file named connection. In addition. Subsequently. Amongst other benefits. If this is not the case. log on to the Manager with your user data. In the final step. select the workarea where the projects of the Instant Producer are to be stored. This file contains all the necessary settings for establishing a connection. allows you to manually update the local resources of a workarea with the resources from the Manager. 22 Customer © 2014 SAP AG.7 Working with the Manager The SAP Workforce Performance Builder Manager is a server-based productive environment to support groups of authors. 6. The projects can either be created directly in the Instant Producer or you can download blank projects that were pre-defined in the Manager and assigned to the respective author. This will open a dialog that contains the URL and the user login. The procedure to establish a connection to the Manager is as follows: 1. Then. in which the learning units are collected and managed centrally. all the available resources from the Manager will be downloaded to your local system.1 Setting up a Connection To set up a connection to the Manager. which is found in the settings dialog box. First. Update resources The option Get resources from server. Refer to the section on The settings dialog box 7. Click on button Connection Instant Producer to establish a connection.2 Exchanging Projects The Manager facilitates basic processes involved in working with projects. 3. 7. Enter your password in this dialog and confirm it with Ok. the relevant processes are recorded and edited in the Instant Producer.managerConnection from its workarea screen. To do this you need to be able to access the Manager. 2. the resources will be automatically updated. 5. Then. this allows uniform resources to be made available to all authors and projects to be set up centrally and to be assigned to the respective authors for recording.

All rights reserved. you need to bear in mind that for centrally saved projects it is the status selection from the Manager that is used and that the values in the status list of the Instant Producer are replaced. you can assign a status for the editing progress of the project on the basis of pre-defined values. As soon as an author starts working. 7. When you save a locally created project on the Manager server. Once activated. there are a variety of settings that can be configured to facilitate working with both applications. you can click on Change status.  Save on the server: This command saves the projects currently selected in the Project Explorer on the Manager server..: With this command you can download all the projects stored in the Manager that were assigned to you as author to your local system. the status values in the Instant Producer will be replaced by those of the Manager.Functions in the toolbar Once the connection to the Manager has been established the following functions will be available in the toolbar of the Instant Producer:  Get projects. a corresponding message will be displayed in a dialog. By selecting command Save and end editing you relinquish this authorization. o Save: Saves the project on the server in its current state. which is found in the Project Explorer. To edit the status of a project. 23 . consequently. SAP Workforce Performance Builder Working with the Manager Customer © 2014 SAP AG. When working with the Manager.. Since the project is now available locally and centrally. Note The projects stored on the Manager server are subject to a so-called write authorization. The project status In the Project Explorer. Select the desired status for the project and save the project once more on the server to transmit the value. you can transfer these changes by clicking on the option Save to the server. Refer to the section on Structure of the Project Explorer Settings in the properties dialog box The settings specifically configured for the Manager from the properties dialog box will affect the workflow of your projects. The purpose of this is to prevent problems caused by several people editing a project simultaneously.3 Project Settings When exchanging projects between the Instant Producer and the Manager. Once changes have been made to the settings. a dialog with the following options is displayed: o Save and end editing: Saves the project on the server in its current state and relinquishes write authorization for the project. If there are no projects assigned to you on the server. only one author can be authorized to edit a project at any one time. they are automatically assigned the write authorization. this will initially not be assigned a status on principle.

The data is downloaded from the Manager and displayed in the settings. All rights reserved. SAP Workforce Performance Builder Working with the Manager . The following settings are available:  Author: The editor for the project can be selected from the drop-down list. 24 Customer © 2014 SAP AG.  Type: The type of editing to be done on the project can be selected from the drop-down list.

Support Addresses and Hotline Numbers can be found here: http://service.Navigator KM-WPB-CXH // Workforce Performance Builder .Solution Manager Integration If you are not familiar with the SAP Service Marketplace.Manager KM-WPB-NAV // Workforce Performance Builder . You can find information for new users and about support applications on the Support Portal Homepage under ‘Learn More‘. With this user. In case of problems with SAP Service Marketplace contact you local Customer Interaction Center. license key request.sap. More Details about Incident Processing.Application Profiles KM-WPB-SMI // Workforce Performance Builder . manage remote connections. you can use the SAP Community Network and SAP Help Portal. you need the corresponding authorizations.sap.com/contactus.8 Technical Support Please use the SAP Incident Wizard on the SAP Service Marketplace to submit your incidents on the following components:         KM-WPB // Workforce Performance Builder KM-WPB-PRO // Workforce Performance Builder – Producer KM-WPB-IPR // Workforce Performance Builder – Instant Producer KM-WPB-MGR // Workforce Performance Builder . which your SAP Super Administrator can give you. You can request access data from your SAP Super Administrator or register online on the SAP Service Marketplace page under ‘Registration‘. read the following information:       To access the SAP Support Portal you need an S-user ID and password. and you can also book courses under SAP Education. If you want to work with the support applications (Incident Wizard. This webform should be used for all written communication with your local customer interaction center. An online webform is available on http://support. 25 .Context Sensitive Help KM-WPB-APR // Workforce Performance Builder . There you can also register for a personal overview demonstration of the SAP Support Portal. All rights reserved. you have read-access to all the contents of the SAP Support Portal. SAP Workforce Performance Builder Technical Support Customer © 2014 SAP AG. software download and so on).com/sap/support/notes/560499 Are you interested in a tour through the SAP Support Portal? Register for an online demo. system data maintenance.

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