ASSISTANT

SIGN IN/OUT JI*(sign)/GS JJ*(sign)/GS JI*(sign)/SU-(password) JMB JO* AVAILABILITY AD20DECMIAEWR7A AD20DECMIAEWR2P/XATL AD20DECMIAEWR2P/ACO,AA,DL AD20DECMIAEWR/B3 AD20DECMIAEWR2P/CY,B,Q AD20DECMIAEWR2P/FN,D AD20DECMIAEWR/ACO/KF AD/20DECNYCSJU/AAA,CO/CQ,Y/B2 MD CHANGE AVAILABILITY ACR6P ACR15MAY ACR15MAY9A AC1P AC21MAY AC21MAY3P AC/ADL AC/XATL AC/CQ AC/FN AC1 AC-1 AC//TPA ACTPA ACSD ACFQ MPAD MOAD AC/AYY 1YY/ DUAL CITY AVAILABILITY AD11JULMIAEWR/ACO*15JUL AD11JULMIAEWR/ACO*15JULSFOFLL MDF MDS CHANGE DUAL CITY AVAILABILITY ACFLL* AC*ATL AC//TPA* AC*//MCO AC*ATLTPA
Training Services June 2004

SIGN IN/OUT AVAILABILITY FLIFO

HE JI, HE JJ Sign into all work areas (A,B,C,D,E,F) Sign into training mode Sign into all areas with password Move from current work area to work area B Sign out of all work areas HE AD Basic entry, date, city pair, time Specify connecting city Specify airline (up to 3) Specify number of seats Specify class of service (up to 3) Specify nonstop/direct only Specify cabin (front) 7-day search, 2 airlines, 2 classes, 2 passengers More availability HE AC Return flight, same date, different time Return flight, different date, same time Return flight, different date, different time Change time Change date Change date and time Specify airline Specify connection city Specify a different class of service Specify nonstop only Add 1 day to display (up to 9) Subtract 1 day from display (up to 9) Change arrival point Change departure point Change to schedule display Change to fare quote display Redisplay last availability Display original availability Back to all airlines Return to last Direct Access availability HE DUAL Basic round trip availability Round trip availability, different city pairs More availability (first) origin More availability (second) return HE AC Change origin city in first city pair Change origin city in second city pair Change destination in first city pair Change destination in second city pair Change second city pair

DECODE/ENCODE DAC MIA DAN MIAMI DNA LH DNA LUFTHANSA DB NYC DAC MIA/ALL DNE 747 TIMETABLE TD23MARMIALON SHORT SELL SS2Y5 SS1QB3 SS2Y3*12 SS1B1/HK/(RECLOC) SS1B1/PK/(RECLOC) SS1Y1/GK/(RECLOC) 3/2 LONG SELL SSTW93Y23OCTORDSTL1 SSTW93Y23OCTORDSTLHK1/(RECLOC) SSTW93Y23OCTORDSTLPK1/(RECLOC) SSTW93Y23OCTORDSTLGK1/(RECLOC) WAITLIST SS1Y1/PE SSCO23Y14JANMIAEWRPE1 OPEN SEGMENTS and ARNK SOCOYEWRMIA SOCO23Y14JANMIAATL SIARNK or F4 KEY MISCELLANEOUS SEGMENT SELL RU 1A HK1 MIA 12SEP/(FREEFLOW TEXT) CANCEL/DELETE/ REARRANGE SEGMENTS XE3, 5-7 DL 4 RS2,5 FLIGHT INFORMATION DO3 DOCO302 DOUA956/15AUG RTSVC 1AADO1573

HE DC Decode location Encode location Decode airline Encode airline Display codes associated to a city Display all affiliated locations Decode equipment HE TD Frequency of service on all schedules HE SS Sell 2 Y seats from line 5 Sell mixed classes of service from line 3 Sell 2 seats from lines 3 and 12, dual city Sell as hold confirmed, sends message Passive sell, may or may not send message Truly passive sell, cannot generate ticket, ghost Change number in party on line 3, prior to ET HE SS Direct sell HK (holds confirmed) sends message Passive sell, may or may not send message Truly passive sell, cannot generate ticket HE SS Waitlist from availability Long sell waitlist HE SO, HE SI Sell CO open Y class Sell CO open Y class with flight and date Add ARNK segment HE RU Miscellaneous segment sell HE XE, HE DL, HE RS Cancel segments 3, and 5 through 7 Delete segment 4 (does not send cancel msg) Rearrange segment 5 after 2 HE FLIFO, HE DIR xx From availability or PNR Specify airline flight, current day Specify date Display flight service from PNR, all segments Direct Access, current day

1

ASSISTANT
QUEUE COUNT QTQ QT TICKETING PLANNER QCDT QCDT/MIA1S211K QCMT QWMT/25JUN START PROCESSING (ACTION QUEUES) QS8 QS8C6D2 DELAY A PNR QD20DEC QD1P QDF13NOV/5P QD5P/LMCB PLACE PNR ON QUEUE QE35 QE8C2 QE8C2D1 QE/MIA1S1502/87C2D1 QE8C2-GTD5B5 QM87/2 QM87C1/2C1 QM87C1D1/2C1D1 QES QE7C1D4-RT QB25-26 SEND QUEUE MESSAGES 1. QE97 (return*) 2. TYPE MESSAGE (return) 3. // (Enter) 1. QE/MIA1S2150/97 (return) 2. TYPE MESSAGE (return) 3. Agency name, IATA number, and phone 4. // (Enter) Note: Return depends on equipment. PCs use Ctrl+Enter HE QUEUE, HE QT Queue count total, active PNRs only Queue count total activity HE QCD Display daily ticketing planner Display planner for office ID Display half month total for ticketing planner Place PNRs on queue from ticketing planner HE QS Start specific queue Start specific queue with category and date range HE QD Delay to a date Delay to a time Delay to date and time, exit queue Delay to date or time with remark HE QUEUE PLACE Place on queue, category 0 Place on queue, specific category Place on queue, category and date range Place on queue, category, date range for another Office ID Place on queue by record locator Place on multiple queues (up to 4) Place on multiple queues, specific category Place on multiple queues, specific category and date range End transaction, retain PNR on queue Place PNR on queue, retain on screen Transfer all PNRs or messages from one queue to another HE QE, GGAMAUSMESSAGE Within your office ACTION WHILE IN QUEUE QD QDF ER ET QN EXIT QUEUE QI QF QFR QIR MISCELLANEOUS HELP / AIS GGAIS GGAIR xx (xx=airline code) GGAPT xxx (xxx=airport code) GGNEWS GGAMAUS GGAMAUSNEWS HE HEA HE/ HE CODES GG CODE H HE NM HE DIR xx (xx=airline code) HE PNR TGBD-US TGAD-CO TGAD-AI/LH GGPCA xx (xx=airline code) GGAIRAIS GGPCALETT HE ETT xx (xx=airline code) GG RATE DESK HE CHANGE HE STEPS TIMATIC TILCC/ITALY TI/VISA TI/HEALTH TI/ALL TIDFT/SIN/CS

QUEUES MISCELLANEOUS HELP/AIS TIMATIC

Ignore PNR move it to bottom, display next Ignore PNR move it to bottom, exit queue End and redisplay, retain PNR on queue End transaction, remove PNR from queue Remove PNR from queue

Ignore PNR and exit queue End, exit, and remove PNR from queue End, exit, remove from queue and redisplay Ignore changes to PNR, exit queue, redisplay PNR out of queue HE AIS, HE GG Main topic index Information on airline Information on airport Amadeus global news Amadeus NMC U.S. information Amadeus NMC U.S. news Help subject index Alphabetical Help screen index (HEB,HEC) Help screen for last entry Codes index Codes that begin with H Help for specific transaction Direct Access airline formats PNR Help screen Display ARC participating airlines Display airlines with ticket agreements with CO Ticketing agreement between 2 airlines Access and function level by airline Airlines with AIS pages Airlines supporting e-ticketing E-ticket specific airline info Airlines with rate desk pricing Help pages for change formats Help pages with step-by-step instructions HE TI Cities in a country Guided mode visa info Guided mode health info Guided mode visa and health info Display full text, specific section codes

To another Office ID or branch office on message queue

Training Services June 2004

2

ASSISTANT

PNR ELEMENTS

NAME FIELD NM1ELLIOTT/MYRA NM2SAYERS/JOSEPH/NORMAN NM1NEDITCH/GAYLEN1GREEN/ANN NM1MCDONALD/LINDA(ID12345678) NM1MONAGHAN/DAVID(YCD) 1/JOAN or NU1/JOAN NU1/1LOREY/GAIL 3/1LOREY/GAIL PHONE FIELD AP MIA 304 555-4332-H AP NYC 212 555-2164-B/P3 APX-ATL 404 555-3446-B APE-MCE@AMADEUS.COM APF-US3055551234 7/P2 7/EWR 210 555-2345-H ADDRESS FIELD AM E DOE ,12 LAKE DR,MIAMI FL 33178 AB ABC CORP,26 E ST,BOSTON MA 0214 AQ 89 25TH AVENUE NEW YORK-85282 TICKETING FIELD TKTL TKTL15SEP TKOK 9/TL 18SEP TKOK/Q50C30-SEATS TKXL 06NOV FORM OF PAYMENT FP CASH FP INF CHECK FP CCAX370031003456784/1203 FP CCAX370031003456784/1200/N000036 8//N123456 FP CCAX370031003456784/1203/L5

HE NM Single name Same surname Multiple names With name field remarks, prints on ticket With passenger type for pricing Update first name only Update name (passenger association maintained) Change name (passenger association not maintained) HE AP Basic format for home phone Business phone with passenger association Adds phone field, does not generate to airline Add email address (INV-EMLA sends invoice) Add fax address (INV-FAXA sends fax) Add or change passenger association for element 7 Change phone number on line 7 HE AM, HE AB, HE AQ Mailing address Business address Address verification (FP must be in PNR) HE TK Ticket time limit defaults to today Ticket time limit with future day Shows ticketed (does not place on queue) Change ticket element , line 9 Send to Q50 cat 30 with reminder for seats Auto cancel 11:59 pm (does not go to queue) HE FP US FOP is cash FOP for infant is check Credit card and expiration date Credit card with manual approval code Append manual approval code to FOP, line 8 Attach FOP to MCO, line 5

REMARKS RM FREEFLOW RII YOU WILL NEED PASSPORT RII PICK UP DOCS AT TKT CTR/S3 RIA -500.00-F EXCHANGE DOCUMENT RIA 75.00-F PENALTY CHANGE FEE RIS 25.00 RIT 3000.00 RIZ FREEFLOW RIU FREEFLOW OSI/SSR OS YY VIP COMPANY PRESIDENT/P2 OS DL ELDERLY SR*WCHR SRVGML/S4/P2 SROTHS-FREEFLOW SR UMNR-UM06 RECEIVED FROM RFSAM-SPOUSE RFP CHANGE SEGMENT DATA SBY6 SBF SB28NOV7 SBM28NOV7 END TRANSACTION ET ER ETK ERK FREQUENT FLYER FFNCO-233418776 FFNAA-4577871954/P1 FFNNW-954454176,HP,CO,NW VFFD

HE RM, HE RII Basic remark (does not print on invoice) Basic remark (prints on invoice and itinerary) Segment associated remark (prints on invoice and itinerary under segment 3) Subtracts amount from invoice total Adds amount to invoice total Adds amount and the words SERVICE FEE Overrides total amount of invoice Freeflow text prints on mini itinerary FOP element for invoice with no air segments HE OS, HE SR OSI text will transmit to all airlines OSI text will transmit to all DL flights SSR for wheelchair, all segments SSR for special meal, specific segment, passenger Other service not specified by SSR code Unaccompanied minor 6 years old HE RF Received from person specified Received from passenger, single passenger PNR HE SB Change class on segment 6 to Y Change class all segments to F Change date to 28NOV on segment 7 Change class to M and date to 28NOV for seg 7 HE ET End transaction End transaction and redisplay PNR Update status codes and end transaction Update status codes, end, and redisplay PNR HE FFN Create frequent flyer element Add FFN and associate to passenger Add FFN for airlines with FQTV agreements FFN agreements between airlines

Training Services June 2004

3

ASSISTANT

PNR FUNCTIONS and SEATS

PNR DISPLAY RT/SMITH/J RT2 RT0 RTZ4RQL4 RT/CO123/2FEB-JONES RT/P2 RTN RTF RTB RTN,A,F RL RTRC,RH RLP RTRC,RH PNR HISTORY DISPLAY RH RHF RHA RHC RHH RHS3 REPLICATE PNR RRN RRN/2 RRA RRI RRP 3/*ABC123 CLAIM PNR RO CO ABC123 RO AA 042/23AUGORDORY-ELLIOTT RO 3

HE RT, HE RH By name From name list Redisplay name list By record locator By flight, date, and name PNR elements for passenger 2 only PNR names Fare elements Invoice adjustment elements PNR names, air, and fare elements Airline record locators Custom-coded remarks for cars and hotels Profiles used to build PNR Profile remarks for cars and hotels HE RH Entire history Fare element history Air history only Car history Hotel history History of segment 3 only HE RRN Copy PNR Copy PNR and increase by 2 people Copy and create AXR link Copy itinerary elements only Copy passenger data only Add OA record locator for replicated passive segments HE RO Display by OA record locator, ER to claim Display by flight, date, name, ER to claim Display from similar name list

PAST DATE PNR REP/DL307/22DEC00-BUDOWSKI REPD QC96CA QS96C1 SPLIT PNR SP2 RF name EF RF name ER RTAXR GROUP PNR NG 20 LITTLE LEAGUE SS2Q1/SG SS4B2/GI XE0.5 XE2-4 2-3/5G RTN RTW SEAT MAP/SEATS SM3 SM/4/Y ST ST/S ST/W ST/A/P1 ST/A/S3,7-9 ST/2A ST/2A/S3 ST/2ABCD or A-D ST/NSST/12A/S3 SX SX/S5

HE PAST DATE Past date PNR by flight, date, and name Requested PDRs with status Display past date message count for queue 96 Start queue to see past date PNR HE SP Split second name from PNR Add Received From element End and file Add Received From (on original PNR) End and redisplay Retrieve associated cross reference records HE GROUP Create group name Group sell from availability for 9 or more psgrs Group sell from availability for 9 or fewer psgrs Cancel unassigned names Cancel individual names Remove individual names and retain group space Display names Display names and itinerary HE SM, HE ST Display seat map from PNR segment Display seat map from availability or schedule Request non-smoking seat Request smoking seat Request window seat Request aisle with name association Request aisle with segment association Request specific seat from seat map Request specific seat without active seat map Request range of seat numbers Request already reserved seats, seat wish Cancel all seats Cancel seats, segment 5

Training Services June 2004

4

ASSISTANT

FARES and CONVERSION

FARE QUOTE DISPLAY FQDMIAATL FQDMIAATL/13MAY/ADL,US FQDMIAATL/13MAY*20MAY FQDMIAATL/13MAY*20MAY/CK FQDMIAATL/IO FQDMIALAX/ACO/CF FQDMIAFRA/12SEP/KF FQL FQL* FQDR FQR3 FQDMIAATL/R,WT FQDMIAATL/R,AT FQDMIAATL/ADL/R,03JUN01 FQDMIALON/ABA/R,03APR01 FQDMIALON/R,*NPE,*NAP FQDMIAATL/R,-YS-YC 1DLFQDMIALAX22MAY FCAD FQDC/AUA FQDC/R,CAD ITINERARY PRICING FXX FQQ1 FXX/S2,4 FXX/S3X FXX/S3S FXX/N3 FXX/R,BK-Q FXX/R,03OCT00 FXX/L-QE7NR FXX/L3,4-YHAP/L5,6-Y03 FXA FXB FXR FXX/R,ET FXX/R,WT-UK FXX/R,WC-US FXX/R,WQ FXX/R,*PTC FXX/R,MBJ FXP FXP/ZO-25A*ET25 FXP/ZO-10P*CD10 FXP/ZO-25A*CD10.3 FXP/ZO-10P*CD10.3/ZO-20A*SD10.4 FXP/ZO-0*TKGRP
Training Services June 2004

HE FQD Fare quote between MIA and ATL Fare quote for DL and US Fare quote specific outbound and return dates Fare quote for booking code K Fare quote one way Fare quote first class only Fare quote for cabin (front) Passenger types from fare display All special fare/passenger type codes Reverse fare display city pair Routing information for line 3 Fares without tax Fares with tax Past date fares - domestic (up to 14 days) Past date fares - international (up to 3 months) No-penalty and no-advance purchase fares Senior citizen and companion fares Direct Access fare quote on DL Change to availability by departure Change fare quote to UA only Change to Canadian currency HE FXX, HE OVERRIDE Price entire itinerary as booked Display ticket image 1 (if more than 1) Price segments 2 and 4 Price PNR and force connection, segment 3 Price PNR with stopover at segment 3 Prohibit break point on married segment 3 Price as if booked in Q class Past date pricing Price by fare basis code (line entitlement) Price with different fare basis codes Display lowest available fare Rebook at lowest available and TST Rebook lowest available fare Price tax exempt Withhold tax (up to 4 taxes) Withhold all taxes for a specific country Withhold all Q surcharges Price at passenger type code, not lowest Override ticketing city Store as booked Discount fare $25 and add designator Discount fare 10% and add designator Price itinerary and take $25 off segment 3 Price and create TST, take 10% off segment 3, $20 off segment 4 Store fare as booked, add ticket designator

FARE RULES DISPLAY FQN3 FQN3*LIST FQN3*AP,SR FQN3*DT FQN3*SURCHARGE HISTORICAL FARE RECORDS FR FR/CUSTOMER PICK UP RHFR TAX INFORMATION FQK6 FQNTAX/US FQZ PFC ORD CONVERT TIME/DATE DD DD MSY DD PAR 6P/TYO DD PAR/TYO DD ZZZ 1500/MIA DDZZZ1500/MIA/15DEC01 DD 25JAN 01/-30 DD 25MAY01/60 DD3MAR/25DEC DDPAR1P/LAX6P DD SEA9P/EWR10A+1 CALCULATIONS DF 20#30#10 DF 100-50 DF 10*5 DF 20/2 DF 238.19P7.5 CURRENCY CONVERSION DC ITALY FQC 50 GBP FQC 120.00 USD/ESP CONVERT DISTANCE DKMK150 DKKM18

HE FQN Fare rules from line 3 Fare rules list of categories from line 3 Fare rules for specific categories All date-related categories from line 3 Fare notes by keyword HE FR Create fare record after pricing entry Create fare quote with freeflow remark after pricing entry Display historical fare record (HFR) HE FARES Base and tax for line 6 Tax information by country code Display PFC HE DD View system time Local time Local time between cities Difference between cities Convert GMT time to local Convert GMT time/date to local time, specific date Find date 30 days prior Find date 60 days in future Number of days between 2 dates Elapsed flying time Elapsed time between cities with different arrival date HE DF Add (#) Subtract (-) Multiply (*) Divide (/) Calculate base fare or total fare based on a percentage HE DC, HE FQC Display currency code for country Convert to your local currency Convert between two currencies HE DK Convert miles to kilometers Convert kilometers to miles

5

ASSISTANT

TICKETING and DOCUMENTS

TICKETING TTP TTP/TKT TTP/P1,5-7 TTP/S1,3 TTP/R TTP/OPEN TTP/T1,6 TTP/V CO TTP/V*NW TTP/INV TTP/INE TTP/INF TTP/EXCH TTP/XED2 TTP/STDPR2 TTV ITINERARY / INVOICE IBD or IED IBP or IEP INVD or INED IBPJ or IEPJ INV or INE INVJ or INEJ INV-EML-MBAUER@YKT.COM INV-EMLA INV-FAX-US3055554343 INV-FAXA INV/COPY 0000009876 INV/MI0000123122 INV/CREDIT INV/NO FARE INV/NO FARE*Y 1500.00*US 150.00 INV/S* INV/A*

HE TTP, HE OVERRIDE Basic ticketing entry Verify if ticket can be issued Passenger select Segment select Ticket and reprice, retain CC approval Ticket with open return TST select Airline validation Override validating airline With basic invoice With extended invoice Ticket infant Exchange Ticket to specific stock range Coupon distribution instructions on DPR 2 Sends AQ and FP lines for address verification HE INVOICE Display basic or extended itinerary Print basic or extended Itinerary Display basic or extended invoice before printing Print joint basic or extended itinerary Print basic or extended invoice Print joint basic or extended invoice E-mail invoice E-mail invoice to address on APE line of PNR Fax Invoice Fax invoice to fax number on APF line of PNR Copy invoice (use 10 digits) within past 7 days Manual invoice number (up to 10 characters) Override credit card number with words CREDIT CARD No fare invoice Override base fare, tax, and total on invoice Air segments only Auxiliary segments only

E-TICKET TWD TWD/L6 TWD/TKT 005-1234567890 TWX TWREF TEMPORARY TICKETING TY TTP/IG IG AUTOMATED SERVICE FEE IMCS/27FEB/USD25.00 /P1 FPCCVI4444333322221111/1002/L6 XE5.1 5.1//N123456 AUTOMATED MCO IMCM / US PHL 30JUL / USD 579.00 / *FUN IN THE SUN PKG /P1 TQM/L3 TMI/L3/D GOGO TOURS/VCO TMI/L5/H (freeflow) TMI/L3/J (airline info) TMI/L6/F500.00/x30.00US REGENERATE AGENT/AUDITOR COUPONS TTR/T/SN0000015698/C-UI TTR/M/SN3100012345/C-U TTR/L6/C-U/XED1/P1 TTR/L6/C-U/P1 Note: SN number found on FB line of PNR. DAILY TICKET REPORTS BJI BJI/D-7DEC BJT BJT/D-7DEC

HE ETT Display e-ticket record from PNR with 1 name Display e-ticket record from FA, line 6 on PNR Display ticket record using ticket number Void e-ticket from e-record and ARC report Electronic ticket refund HE TY Enter temporary ticketing mode Issue ticket and exit temporary ticketing mode Exit temporary mode GGAMAUSSVC Create MCO element for service fee Attach FP to MCO, line 6 (must be credit card) Remove sub-element 1 on line 5 Add approval code to sub-element FP GGAMAUSMCO, HE TQM, HE TMI Initial MCO entry Display MCO image on line 3 Update MCO to tour company and airline Add more information to MCO Add airline information to MCO, line 3 Add base fare and tax to MCO, line 6 HE TTR Regenerate agent/auditor coupons for tickets Regenerate auditor coupon for MCO only Regenerate auditor coupon to XED1 for psgr 1 Regenerate auditor coupon from line 6 (FB line) HE BJT Display invoices and tickets issued today Display invoices and tickets issued on 7DEC (up to 7 days) Display current day tickets Tickets issued on 7DEC (up to 7 days)

Training Services June 2004

6

ASSISTANT

CARS

CAR AVAILABILITY CA3 CAS3 CAALS3 CA ZI MIA1DEC-4/ARR-9A-6P CA MIA1DEC-4DEC/ARR-9A-6P CA/DT-22JAN CA/DD-1FEB CA/VT-ICAR MD CAR SELL CS3 CS AB1OCT-2/VT-ECMN/ARR-9A-6P CS3/G-CCVI444…….EXP1002 CS ZE S3/VT-ICAR/ID-12345 CS3/SQ-NVS-FRT 11ACSZEMIA23JAN-2/VT-ICAR/CF-1234/RQ35.00 DLY UNL/ARR-11A-9A/SI-WHITE CAR/P2 CAR LOCATION CL NYC CL ZD DFW CL ZI US FL – T CL AL FR – T CAR DECODE/ENCODE DNC ALAMO DNC AL CAR SCROLLING MPCM MPCA MPCL CAR MODIFY 4/DD-15AUG 4/VT-ICAR XE 4

HE CA Single company from car availability display Multi-car company availability from flight seg Multi-vehicle availability for Alamo from seg 3 Multi-vehicle availability for Avis with pick-up/ return time Multi-car company availability, airport, with pick-up/return time Change pick-up date Change drop-off date Change car request type More availability HE CS Sell line 3 from availability Sell from car location list Sell from availability with guarantee Sell Hertz, segment 3 with ID number Sell line 3 with special equipment, (navigational system, front-wheel drive) Add passive segment associated to psgr 2

CAR AIS GG CAR GG CAR ZE GG CAR ZE SEA HE CAR ZE CE/CO-ZE CAR POLICY PLUS CPO ZE MIA CPO ZI MIA/V CPO AL FLL/C CPO AL FLL/C-CDW CPO ZI EWR/V/VT-CCAR RTSVCC4 CT3 CT2/TAX/SUR/PUP CR4 CR4/V Note: Use CR format with a Complete Access booking or availability.

HE CAR Amadeus Cars specific information Specific car company information Car company information at a specific location Specific car company option information Decode/encode special equipment HE CPP Car location policy Vehicle type information at location Coverage information for location Coverage and collision for AL in FLL Car vehicle type for ZI CCAR in EWR Display policy info from car segment 4 Display car terms from car availability, line 3 Display specific information Display car rate features from segment 4 Display car rate features, vehicle types from segment 4

HE CL Car locations, all companies, city and airport Budget city and airport locations Avis terminal locations in USA, Florida Alamo terminal locations in France HE DNC Encode car company name Decode car company code HE SCROLL Move to previous multi-car availability Move to previous car availability Move to previous car location list HE CAR CHANGE Change drop-off date on car segment 4 Change vehicle type on car segment 4 Cancel car segment

CAR TYPE CODES CLASS M-Mini E- Economy C-Compact I-Intermediate S-Standard F-Full-size P-Premium L-Luxury X-Special TYPE C-2/4 door B-2-door D-4-door W-Wagon V-Van L-Limousine K-Truck P-Pickup S-Sport T-Convertible F-4-wheel drive J-All terrain X-Special R-Recreational vehicle TRANSMISSION A-Automatic M-Manual A/C R-Yes N-No

Training Services June 2004

7

ASSISTANT

HOTELS

HOTEL AVAILABILITY HAS3 HA3 HA HI S3/RT-2 HA PAR/HC-L-F HAAB 23JAN HA ORD/SR-THR HA ORD/SR-GOV HAS3/HN-PLAZA HA LW PAR21FEB-3/FC-USD HA HI MIA 2FEB/QU-100 HA LAS/FF-SWI-JAC-HEA HAFLL/LO-HWO HALHR/23JAN/SR-DAY MD MN HOTEL LOCATION HL EM NYC HL RD SFO/HN-UNION CITY/AR-ALL HL MC US FL HL HI FR HOTEL POINTS OF REFERENCE DRP CAT DRP*/MIA-SHO DRP GRAND CANYON/USAZ HLL1 HLWAS/RP-ATT-WHITE HOUSE/DI-10M HA*USNJ/DT-14JAN-2/RP-CTY-TINTON FALLS/DI-10M HOTEL SELL HS2A HS3 HS3/G-CCVI444333….EXP1203 11AHS UIPARBER 10JAN-5/CF-12345/ROB1T/RQ-USD100.00/P1 HU 1A HK1 MIA 01SEP-03SEP/(freeflow)/P1 ADD PASSIVE HOTEL SEGMENT 1. HA HY MIA 15SEP-2/RT-2 2. HR 3 3. 11AHS 4A/RQ-100.00/CF-123456/P1

HE HA Hotel availability for segment 3 Single property from multi-property availability By chain code, seg, and number of occupants By category, luxury and first class From hotel list, one night only Special rates (negotiated rates, agency specific) Special rates (government) By hotel name Request rates in specific currency Request hotels with rate limit under 100 Request hotels with specific features Override location Special rate (day rate) More availability Move to next day HE HL Locations for specific hotel chain Locations for hotel name Specific hotel chain and state Hotel chain in specific country HE POR Point of Reference categories Shopping centers in MIA Hotels near Grand Canyon Hotel list from line 1 Hotel list near a specific Point of Reference Hotel availability near a specific Point of Reference HE HS Sell from single-property availability Sell from Complete Access+ Sell with guarantee Passive segment associated to passenger 1 Hotel auxiliary segment – hotel not in Amadeus

HOTEL MODIFY 4/DT-23JAN 5/RT-1 XE5 HOTEL INVENTORY HI HI2 HR2 HP2 Note: HP entry can only be done from Complete Access+ hotel. HOTEL DECODE/ENCODE DNH LW DNH HILTON INTERNATIONAL DNH EM DNN C DNN COR DNN SENIOR HOTEL SCROLLING MPHM MPHA MPHL HOTEL AIS GG HTL HI GG HTL ALL HE HTL MC HOTEL DESCRIPTION HF3 HFS3 HFS3-P-C HFAB HP2 (Hotel policy) HPS2 (Hotel policy) RT SVCH4

HE HOTEL CHANGE Change check-in date for hotel, segment 4 Change room type to single, segment 5 Cancel hotel segment 5 HE HI Hotel inventory for single property Hotel inventory for multi-property Hotel rate change from availability Hotel pricing and features for rate, line 2

HE DNH Decode hotel chain code Encode hotel chain Decode master chain code Hotel rate codes with letter C Decode COR rate code Encode rate code HE SCROLL Move to previous hotel multi-property display Move to previous single-property display Move to previous hotel location list HE HTL Specific hotel company information All hotel chains and access codes Hotel index for Marriott HE HF, HE HP Hotel features from multi-property availability Hotel features from segment 3 Hotel features by section (policy and commission) Hotel features from hotel list Hotel pricing and features (CA+ only) Hotel pricing and features from segment 2 Policy information from PNR, segment 4

Display hotel availability Display hotel rate for line 3 Enter passive segment (GK) for rate on line 4A

Training Services June 2004

8

ASSISTANT

PROFILES

PROFILE MODE PM PIR PIE PER PME PEE CREATE PROFILE PCN/WORLD BANK NM1ROBERTSON/DAVID APMIA 305 555-1234-B APE-MYRA@1A.AMADEUS.NET APX-MIA 305 555-4566-H APF-US3055572177 AM J DOE, 124 A ST,MIAMI FL 33178 AB AMADEUS, 92 NW 36 ST, MIAMI, FL 33178 RMC/ZE/CD-123456/ID-2345/LCAR RMH/HI/KING/NON-SMOKING Note: You can add information to a profile using PNR formats. CREATE PROFILE FROM PNR PC/-1 PC/WORLD BANK PC/BMW CORP-1 PC/-1,4,9-12 UPDATE PROFILE PU/-1 PU/-1,5-7,12 PU/-1,X5,7-9 MODIFY PROFILE 4/MIA305 555-1234-B 5/CCVI4444333322221111/1004 Note: You can modify profile elements using PNR formats.

HE PM Enter profile mode Profile ignore and redisplay Profile ignore and exit profile mode Profile end and redisplay Profile mode exit Profile end and exit HE PCN Create company profile Create traveler profile Add phone field Add e-mail address Add contact number, but do not send to airline Add fax number Add mailing address Add billing address Add custom-coded remarks, rental car Add custom-coded remarks, hotel

DISPLAY PROFILE PDN/ABC PDN/-ELLIOTT/MYRA PLT//ABC PDT PDC PDM PLC PLT RTU CANCEL PROFILE PX PE PI REACTIVATE CANCELLED PROFILE PLX PD3 PR PE Note: Deleted profiles are purged after 30 days. They can be reactivated any time before the purge date. TRANSFER PROFILE ELEMENTS PBN/WORLD BANK PBN/WORK BANK* PBN/-JONES/SAM PBN/-JONES/SAM* PT PT* PT*X2,4 PTO PTO4-5 PTO4-5/P1 PB1-3* PF

HE PD, HE PL Company profile Traveler profile All travelers associated to ABC company Separate traveler from merged profile Separate company from merged profile Redisplay merged profile List of all companies List of all travelers with associated companies PNRs created from a specific profile HE PX Cancel displayed profile Confirm deletion with PE Ignore deletion HE PR Display deactivated profile list Display profile from list on line 3 Reactivate displayed profile Confirm reactivation with PE

HE PC Create traveler profile with first PNR name field Create company profile Create traveler profile associated to a company Create traveler profile transferring PNR elements 1, 4, and 9 through 12 HE PU Update traveler from displayed PNR, name 1 Update profile with PNR elements 5-7 and 12 Update profile except lines 5 and 7-9 HE CHANGE PROFILE Modify phone field, line 4 Modify credit card, line 5

HE PB, HE PT Blind transfer automatic elements (company) Blind transfer all elements Blind transfer automatic elements (traveler ) Blind transfer all elements Create PNR transferring mandatory and automatic elements from displayed profile Transfer all elements from displayed profile Transfer all elements except lines 2 and 4 Transfer profile elements without profile name Transfer only elements 4 and 5 to existing PNR Transfer elements 4 and 5 to PNR and passenger associate to a different passenger Transfer from list, all elements Transfer FQTV numbers to a modified PNR

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ASSISTANT

AMTRAK and STORED FARE (MST)

CLAIM AMTRAK PNR R/RT488012 R/IG R/RH R/RT R/RTI R/RK R/RK1AABCDEF AVAILABILITY R/AD12FEBWASCHI5P R/ACR20FEB2P R/ACFQ SELL FROM AVAILABILITY SS1Y21 SS2Y2P22 SS1DS22/P1-2 FARE DISPLAY R/FQDCHIDAL8SEP R//F*AC R/FCAD DECODE/ENCODE R/DACCLT R/DANCHARLOTTE/NC R//RM*OCNC/C R//RM*OCNC/2V TRAIN STATUS DISPLAYS R//TS300 R//TS300/31AUG ON-BOARD SERVICE DISPLAYS R//*SVC300 R//*SVC300/31AUG

HE AMTRAK, HE 2V Retrieve Amtrak PNR Ignore PNR Display history Redisplay PNR Display itinerary Claim retrieved Amtrak PNR (creates new PNR in Amadeus) Claim retrieved Amtrak PNR and merge with specific Amadeus PNR

SCROLLING R/MD R/MU R/MT R/MB PRINTING TTP/INV TTP/SP2V INV/SP2V CREATE A STORED FARE RECORD TTC TTC/D TTC/S8,10,12-14 TTC/D/S8,9/OPEN INSERT TTI/L1/BQXE14/L2/BQWE14 FARE INFORMATION TTI/F225.00/X22.50US/X3.00XF/X5.50ZP TTI/C20OCT01HOUCOEWR100.00Y9COHOU 125.00YUSD225.00END ZP IAH2.75EWR 2.75 XF EWR3 TQT/T2

Move down Move up Move to top of page Move to bottom of page

Ticket and invoice Amtrak PNR Ticket Amtrak segments from air PNR Invoice Amtrak segments from air PNR HE TTC Create a TST shell Create individual TSTs for each passenger Segment select Combination HE TTI Line entitlement

Availability by departure Return availability from an availability display Fare display from an availability

Sell seat for 1 segment Sell seat with multiple segments Sell 1 accommodation for passengers 1 and 2

Fare display for a specific date Accommodation charges Availability display from a fare display

Insert base fare, tax, and PFC Insert fare calculation line Display stored fare ticket 2, from list

City or airport code City or airport name with state code Cities in a state starting with a specific letter Amtrak cities within a state

For specific train For specific train and date

For specific train For specific train and date

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