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Effective

:
July 1st, 2014
The information contained in this booklet
is confidential and is the property of
Topcon Europe Positioning B.V.
This booklet may not be duplicated
in any form, or for any matter
without the expressed written permission
of Topcon Europe Positioning B.V.
or its representatives.

Contents ………………………………………………………………………………………………...1
How to contact us ……………………………………………………………………………….….2
Warranty Statement ……………………………………………………………………………...3
Service after end of production …………………………………………………………....4
Warranty Reimbursement Program (WCA) ……………………………………….….5
Repair by Distributor ……………………………………………………………………………..7
Return Material Agreement (RMA) ………………………………………………………..8
OAF Exchange Order Guideline ……………………………………………………………11
Support cases Tracking ……………………………………………………………………....12
Topcon Support Community …………………………………………………………………13
Topcon Total Care …………………………………………………………………………………14
Product Support & Installation ………………………………………………………..…..15
Topcon Warranty Periods ………………………………………………………………………16
TEP Product Support & Installation Acceptance Form ………………………..17
Return Material Agreement Form (RMA) ……………………………………………..18
Warranty Reimbursement Form (WCA) …………………………………………….….19

Service & Support Policy
Topcon Europe Positioning B.V.
Effective July 1st, 2014

Page 1

topcontotalcare.eu@topconsokkia.eu@topconsokkia.eu RMA & WCA requests & information rma-pid@topconsokkia.eu Social Media Facebook Account https://www.eu Spare Part /Tool Orders via e-mail pid-orders@topcon.eu@topconsokkia. 2908 LJ Capelle aan den IJssel.V.facebook.eu http://www. Box 145. 2900 AC Capelle aan den IJssel. The Netherlands P.topconsokkia. Effective July 1st. 2014 Page 2 .com http://store.topcon. Office: Essebaan 11.O.eu Complaints & Reporting complaints.eu Spare Part /Tool / Service Information par-tep@topconsokkia. The Netherlands +31 10 4585077 +31 10 2844941 Postal address: Telephone: Fax: Web General Positioning Topcon TotalCare Website Webshop Outlet Store www.eu http://outlet.eu Service & Repair Technical Support techservice.com/TopconEU Twitter Account https://twitter.topconsokkia.com/#!/topconsupport Email addresses Product Support techsupport.eu Service & Support Policy Topcon Europe Positioning B.How to contact us Topcon Europe Positioning B.topcon-positioning.eu/ www.V.

this to the sole judgement of Topcon Europe Positioning B. Please note that ordinary adjustment. The mentioned warranty period of 12 Months will take effect from . a permanent replacement unit could be supplied as an alternative for a non-performed warranty repair. 2014 Page 3 . Any repair.Warranty statement Warranty on Topcon and Sokkia products and systems Topcon and Sokkia products and systems are guaranteed against defective material and workmanship under normal use and application for a standard period of 12 Months .Invoice date from Topcon Europe Positioning B. misuse . Defects and damages caused by external influences like dropping. Cable.V. Tools and Accessories . Labour or Travel expenses incurred for in-field removal and replacement of MAC components are covered under warranty . . Effective July 1st. This warranty period will be valid unless explicitly stated otherwise as described on Page 16 of this booklet “Topcon Europe Positioning B. to the Distributor is warranted against defects for a period of 90 days. Tools and Accessories . General Warranty overview”.V. from Distributor to the End User must be accompanied with a copy of the Distributor Invoice to End User completed with serial number of the product. The specification of the replacement unit under warranty will be the same or superior as the original product. Valve and Hose is 90 days.V. . is warranted against defects on parts and workmanship for the original warranty period or 90 days. In case of using own components (cables . Refer to the distributorship agreement for the terms of what is covered under warranty. Service & Support Policy Topcon Europe Positioning B. including any related warranty contract extension. At the discretion of Topcon Europe Positioning B. Warranty term for any Topcon or Sokkia Battery.V. Claim for Warranty to Topcon Europe Positioning B.Invoice date from the Distributor to the End User.V. performed by Topcon Europe Positioning B. to the Distributor. Charger. The qualifying warranty period for the replacement product will be equivalent to the remaining outstanding balance of the original product . Topcon Europe Positioning B. is warranted against defects on parts and workmanship for a period of 90 days. hoses etc.V. Warranty term after repair or replacement Any warranty replacement performed by Topcon Europe Positioning B.V. and is not liable for any possible damages as result of using nonTopcon or Sokkia components. wrong connection or wrong adjustment are not covered under warranty.V. delivered by Topcon Europe Positioning B. shipping costs to and from distributor facility are not covered under warranty. Instructions for routine calibration are included in the instrument user or instruction manuals and are the responsibility of the user.). reserves the right to refuse a warranty request .V. Warranty on Service Parts . Service Parts .V.

which are manufactured by Topcon Corporation in Japan. Topcon Positioning systems will not guaranty availability of Service parts for the full 5 years and will not have liability when service parts are un-available at any time and for any reason. Effective July 1st.Service after production ends Products manufactured by Topcon Corporation in Japan Metal. will be kept available during at least 5 years. optical and electronic service parts of discontinued production of all positioning instruments. Service & Support Policy Topcon Europe Positioning B. Products manufactured by Topcon Positioning Systems in USA Topcon Positioning systems will use reasonable efforts to make Technical support available for 5 years after end of production for each of their products . Products manufactured by Sokkia Topcon Co Ltd in Japan Metal.V. This policy only applies to serialised products manufactured by TPS. TPS has no policy concerning support of products for which TPS does not track serial numbers. will be kept available during 5 years. which are manufactured by Sokkia Topcon Co Ltd in Japan. optical and electronic service parts of discontinued production of all positioning instruments. 2014 Page 4 .

V. and will be indemnified for used Service Parts and spend Labour time. will not reimburse Parts with value below € 2. Defective Parts with value above € 2. contact Service Support via par-tep@topconsokkia.eu Spare Parts Maintain stock of Spare Parts as recommended by Topcon Service department . For detailed information .eu@topconsokkia. These certified Service providers are permitted to perform the required service at their own facility. reserves the right to refuse the Warranty Claim when required or correct information cannot or will not be supplied by the distributor.V.00 will be reimbursed after arrival and inspection at Topcon Europe Positioning B. For technical advice . contact Technical Service via techservice.V. Labour will be reimbursed according Topcon / Sokkia Flat Rate tables .V. . Topcon Europe Positioning B.V. After receipt of WCA number from Service Support .V.eu Manuals Possess of all necessary Topcon/Sokkia Repair Manuals en Parts Lists . To avoid administration and shipment costs Topcon Europe B. For detailed Spare Parts information like Item numbers . Prices . 1. For information . Effective July 1st. Repair the Instrument according Topcon/Sokkia Repair manual and use of official Tools 3. the broken Parts needs to be returned to Topcon Europe Positioning B. Send Warranty Claim form (see page 19 of this booklet) with all required information in Excel format to Service Support via rma-pid@topconsokkia.V.00 and for this reason it is no need to return them to Topcon Europe Positioning B. contact Technical Service via techservice.Distributor Warranty Reimbursement Program (WCA) Any authorised Topcon Europe Positioning Distributor with certificated Service technicians is eligible to participate in Topcon Distributor Warranty Reimbursement program. A representative from Service Support will contact the applicant if not all required information is added on the form or if the present information is not correct . contact Service Support via par-tep@topconsokkia. according Topcon/Sokkia Parts list 2. Preconditions for participation Repair Courses Distributor have at least one certified Service technician who has completed repair courses and attends update repair courses conducted by Topcon Europe Positioning B.eu For Price and Delivery information . Delivery time etc.V.eu Service & Support Policy Topcon Europe Positioning B. with a copy of the WCA form.eu@topconsokkia.eu 4. Purchase of necessary Parts at Topcon Positioning B. 2014 Page 5 .eu Procedure to be followed for participation in the Warranty Reimbursement program . contact Service Support via par-tep@topconsokkia. contact Service Support via par-tep@topconsokkia. For information .eu Tools Possess of all necessary Test / Repair equipment as recommended by the Topcon Service department.

contact Service Support via rma-pid@topconsokkia. Reimbursement will take place . within 3 days after issue of WCA number . . Effective July 1st.V.V.V.GPS & MAC products produced by TPS € 65.Defective parts needs to be returned within 10 days after issue date of WCA number and must be accompanied with a copy of the authorised WCA form .In case of Warranty claim with Labour and Parts .00 per hour € 65. 2014 Page 6 .00 per hour (to be used for in-field replacement or repair of MAC components) Information For General information regarding Warranty Reimbursement Program . Topcon Europe Positioning B.In case of Warranty claim with Labour only . Labour for Distributor warranty repairs will be reimbursed according the following rates: .eu Service & Support Policy Topcon Europe Positioning B. reserves the right to cancel the claim when the defective parts will not be returned on time or if these are deviated from parts mentioned on the WCA form .LAS & SUR products produced by THQ .eu For detailed information for a specific warranty claim .00 per hour . after receipt of broken parts in the Warehouse of Topcon Europe Positioning B.Travel expenses for MAC repairs (maximum of 4 hours) € 35. contact Service Support via par-tep@topconsokkia.

offers on regular base Service and Repair training and urges all its Distributors to send their technicians to these trainings sessions. missing Items or broken Items during transport needs to be reported within 10 days after receipt of the shipment to complaints. For Distributors with certified technicians all required Spare Parts and Service Tools are available for purchase at Topcon Europe Positioning B.V. 2014 Page 7 . Technical support regarding your warranty and non-warranty repairs is available when you contact Technical Service via techservice.eu@topconsokkia. To stimulate Distributors to organize their own Service facility .V.eu@topconsokkia. Parts / Tools are available by sending an Order to Customer Support via .eu How to Order Service Tools . Refer to General terms & conditions as described in Topcon Europe Positioning Distribution contract Incorrect Delivery Wrong delivered Items . Effective July 1st. Web-shop: or E-mail to http://store. warranty or non-warranty .eu Procedure how to Purchase .eu Manuals are available when you contact Service Support via par-tep@topconsokkia.topconsokkia.Repair by Distributor Repair at Distributor side . Topcon Europe Positioning B. Repair and Parts manuals are available in PDF format at no charge . will certainly give an advantage for Distributor and End-user in turn-around repair time of the Instrument and cost reduction for un-necessary shipments. Parts and Manuals.V.eu pid-orders@topcon.eu Prices for Parts / Tools are available when you contact Service Support via par-tep@topconsokkia.eu Service & Support Policy Topcon Europe Positioning B.

the Netherlands. - RMA-number via return of RMA form in case of Normal repair or Warranty repair . with a copy of the RMA form or a copy of the SO-Order confirmation. for questions or information .eu 4.V.V. - Normal Repair Warranty Repair Dead on Arrival Return for Credit Replacement Procedure to be followed by the Distributor for any reason of return . 3. 1. - Normal Repair Warranty Repair Dead on Arrival Return for Credit Replacement : : : : : Amount for all shipment cost for the account of the Distributor Amount for shipment cost for the account of the sender Amount for shipment cost for the account of the sender Amount for all shipment cost for the account of the Distributor Amount for all shipment cost for the account of the Distributor Standard condition for transportation of Topcon Europe Positioning B. and Distributor are spread as follows. 2014 Page 8 . for questions or information . Send RMA form (see page 18 of this booklet) with all required information in Excel format to Service Support via rma-pid@topconsokkia. The unit must be shipped within 2 weeks after issue of the RMA / SO authorisation number. This number will be supplied by the Service Support department.V.V. Effective July 1st. RMA / SO number should be clearly marked outside on the carton box. contact Service Support via rma-pid@topconsokkia.eu Transportation cost related to the RMA procedure between Topcon Europe Positioning B. The form will be judged by a representative of the Service department and this employee will contact the applicant if not all required information is added on the form or if the information is not correct or not complete.eu SO-number via an Order confirmation in case of DOA / Return for Credit or Replacement . This number will be supplied by the Customer Service department .eu 2. After judgement and agreement an authorisation number will be supplied by the Service Support or Customer Service department. contact Customer Service via pid-orders@topconsokkia. Service & Support Policy Topcon Europe Positioning B. After receipt of the RMA / SO authorisation number the unit must be shipped to Topcon Europe Positioning B. Capelle aan den IJssel. is EXW (ex works) .Return Material Agreement (RMA) Reason for Return could be for the following reason. After this period the authorisation number will be cancelled and a new authorisation number must be requested via rma-pid@topconsokkia.

administration and handling. If the best estimate exceed more than 20% of the original quotation. contact Technical Service via techservice. 2014 Page 9 . Price Quotation in case of normal repair will be made on distributors request and when this request is marked on the RMA-form. The price quotation is the best estimate and could change for any reason. For questions or information .eu Service & Support Policy Topcon Europe Positioning B. contact Technical Service via techservice.eu@topconsokkia. Effective July 1st. the repair will be proceed as normal repair .eu@topconsokkia.V. the unit will not be repaired under warranty but threated as normal repair and a quotation will be send to the distributor.eu Accessories included in returned Instruments for repair need to be mentioned on the RMA form.00 Euro the repair procedure will proceed without permission of the distributor. administration and handling. For information regarding Normal repair and Price quotation for specific RMA request .V. misuse or other reasons as described in the Warranty statement . With estimate repair price below 360.eu *** Return for Warranty Repair If the unit is under warranty as stated in the Warranty overview (See page 16 of this booklet) and there has been a production related problem .*** Return for Normal Repair If the unit is out of warranty . the unit will be returned un-repaired and the distributor will be charged with 2-hours Labour cost for investigation .eu@topconsokkia. a representative of the Technical Service department will contact the distributor before proceeding the repair. contact Technical Service via techservice. If the distributor does not accept the estimate . Used parts and spend Labour will be charged to the distributor. No Price Quotation will be made unless specially requested on the RMA-form . Topcon Europe Positioning B. will not liable for missing accessories if these are not clearly mentioned on the form. the repair will be done under warranty without charge of labour and parts. For information regarding Warranty repair for a specific RMA request . If the representative of the Technical Service department does not find a production related problem but damage because of dropping . Validation of price quotation is 30 days and without response from the Distributor the unit will be returned un-repaired and will be charged with 2-hours Labour cost for investigation .

Service & Support Policy Topcon Europe Positioning B. Topcon Europe Positioning B.eu *** Returning an Item For Credit If the distributor want to return an Item for credit there might be a proper reason to do this . Topcon components are designed for maximum performance of the total system and when replacing them by non-Topcon alternatives can be cause of malfunction in the system . and equivalent Item will be shipped to the distributor as soon as possible .eu@topconsokkia. DOA Item need to be returned in original condition with original carton box or packing and without any damage .V.V.V. 2014 Page 10 .V. For info about these repairs . Effective July 1st.*** Returning a Dead on Arrival (DOA) If a new delivered Item (Instrument .V. who will contact the distributor if there are any doubts about the request . Topcon Europe Positioning will not accept arrival in other condition and will proceed as follows.V. These DOA repairs under warranty will be handled with priority by the Technical Service. contact Technical Service via techservice. Before agreement the request will be judged by a representative of Topcon Europe Positioning B. is to use the Warranty Repair procedure via RMA request . Topcon Europe Positioning B. reserves the right to charge 20% re-stocking fee as compensation for handling and administration cost when the reason of return is a consequence of wrong Ordering or other obstruction by mistake of the distributor. Spare Part or Tool) is found defective within 4 weeks after receipt by the distributor and before delivery to the end user. . Alternative when the distributor prefer not to return the whole Set or Kit but only the broken component .Return back the damaged / incomplete Item or Kit to the distributor without issue of Credit or .Providing recovering service for Item or Kit and send Invoice with cost for damage or missing accessories to the distributor. Making Own Components Making own components could be an advantage as alternative for cables and/or brackets produced by Topcon . This is to the sole judgment of Topcon Europe Positioning B. reserves the right to refuse any warranty claim and will not liable for any possible damages because of using non-Topcon components.V. The defective Item can be returned to Topcon Europe Positioning B. it is assumable that this Item is supplied defective by Topcon Europe Positioning B. SET or KIT needs to be returned complete with all components included in original packing .

Please use our part numbers and provide the used software version. Pocket 3D or other password codes are required and are a part of a Kit. which you can find on the DSS. 2014 Page 11 . you received from us. If your computer has crashed and new password codes are required please mention in your E-mail the new Device ID and the old Device ID with old codes. 3DMC. Effective July 1st.V. which you can find in the price booklet GPS. TopSURV Codes Please mention in your E-mail the controller type. please mention in your E-mail that it is a part of a kit and please mention also the invoice number you received the kit with. Password Codes Password codes are the most complicated ones for us to figure out when to invoice or not. For permanent files please mention your purchase order number. serial number and the receiver ID. GNSS permanent or temporary files For Temporary Options please mention in your E-mail the receiver. If 3D Office. GNSS Board Replacement Please mention in your E-mail that you need a new file due to a board replacement. 3DMC Simulation codes are free of charge and there is no part number available. Provide us the PC-CDU report of the new board in the latest version PC-CDU or TRU and the serial number of the receiver and the necessary OAF options with their part numbers. the period of time of 1. your Purchase order number and our part numbers. Un-working Files For the OAF files. Service & Support Policy Topcon Europe Positioning B. the serial number. the Key value and which TopSURV modules are required.OAF Exchange Order Guideline Please send all your password and code requests to: oaf-orders@topconsokkia. the receiver. please mention the errors and attach a PC-CDU report in the latest version of PC-CDU or TRU.eu Make sure that you always use the correct latest version of PC-CDU software or TRU software. which can be found in the price booklet GPS. serial number and the Receiver ID and our part numbers. 3 or 6 months and the necessary options. For all other purchase-able password codes please mention your purchase order number and our part numbers. which are not working properly.

eu@topconsokkia. Salesforce is a web based.eu • Your request is converted into a Salesforce Case with tracking number.Support Cases Tracking Introduction Our support tracking is based on Salesforce. Track and Trace incidents. Make sure the "Ref" section in the subject is not deleted.eu in the to or cc of your email correspondence. 2014 Page 12 . Knowledge Base Articles.eu o Service & Repair support techservice. Service & Support Policy Topcon Europe Positioning B. To ensure all communication related to your Incident is collected together under one ticket. Effective July 1st. • All support communication is done in Salesforce.eu@topconsokkia.V. • You will receive a Notification email which includes the Case Number. And not from support group members personal mailbox. Salesforce is basically an incident management application. Salesforce basics You can send your support related question by email to the following addresses : o Geomatics & Construction support techsupport. AND put techsupport. • You can send a reply to this Notification e-mail.eu@topconsokkia. • Your Salesforce Case is assigned to a support specialist depending on the specific topic.

We encourage you to review the Knowledge base before submitting Cases. we can improve the quality of the Knowledge Base.force. Other members may have answers already to your Questions.Topcon Support Community Introduction The next step in the Support communication with TEP is done by a “Support Community” portal. This way. Q&A This Questions and Answers Tab enables you to ask Questions to the Community. This is functionality within our Salesforce environment. you can submit Support Cases through this Community which are directly assigned to the EU Support Group. Service & Support Policy Topcon Europe Positioning B. Also. You will also be able to Answer Questions of other Community members. you will also be able to search the Knowledge Base directly. Knowledge Base You have direct access to our Knowledge Base to lookup solutions for issues you are encountering. Cases You can access all Cases related to your Company including the non-support related (Like Complaints). If you find an Article helpful.eu The link to the portal: https://topconcommunity. With this Chatter functionality you can directly get in contact with other members of the Support Community which are / will be other Support people within the Topcon Sokkia Distribution network in Europe as well as the TEP Support group. you can rate it.V. When submitting a Question.eu@topconsokkia. 2014 Page 13 . You need to request your login credentials first through Techsupport. Effective July 1st.com/customers/login Below are described the 4 features that we currently offer on this Community : Chatter This is the “Home” tab in which you will enter the Community when logged in. the Community will look for similar Questions / Answers and Knowledge Base Articles which might help you right away. Separate views are available to check Open and Closed Cases. From existing Cases.

topcontotalcare. please provide us feedback.com/en/training/ Getting access If you are a “new” user of this website please use your email address and password.topcontotalcare. manuals and guides will be listed under the Support main page. Recent post updates are always on top.V. Effective July 1st. Following location http://www. http://www.topcontotalcare.com/en/support/ The most recent software. Please check the Feedback area under following link: http://www. Support area Support is a main category under TotalCare.eu Feedback At TEP Product Support. we like to use the following definition: "Customer Support is a function of how well an organization is able to constantly and consistently meet and indeed exceed the needs of the customer. You can choose your own preferred password using following link: http://www. 2014 Page 14 . http://www. please don't hesitate to contact us through techsupport. the customer.com/en/programs/corporate-events/ Training Session One of the most value able content of TotalCare is the training area. http://www.Topcon Totalcare Introduction Topcon TotalCare is the global single source for support and training information. you can find full data on following page.topcontotalcare. If you would like any further information related to this. Product Pages Under Hardware and Software you find appropriate product pages for each product.com/en/support/ Service & Support Policy Topcon Europe Positioning B. firmware. The following sections are available per product: Overview / Specifications / Manuals / Downloads / Training / Sales / Support About Topcon support staff know who they are working for you.com/login The first time you login you will have to complete user information.eu@topconsokkia. we work passionately to aim to deliver a total quality experience that meet our customers’ expectations and therefore your feedback is important to us. With that in mind.topcontotalcare.com/en/about/ Corporate Events All information on Corporate Events like GeoXperience and MC Xperiences. If you would like to comment on the TotalCare website or any Technical Support issue. if you need more files.topcontotalcare. simply click on the “More” button.

We need enough time to make travel plans and arrange materials and goods to be on the jobsite. To assist with this. By signing this proposal Acceptance. train. Product Support & Installation Prices Item Code Description Price (€) A750021 Travel time (per hour) 40. our specialists can also be requested to travel to dealers and / or customers for onsite Topcon system installation. you agree to the terms and the cost. offers comprehensive support and installation packages thanks to the specialists we have available. cost of the installation / support visit.V. The Product Support Group can be contacted via the known email addresses and phone. In addition. a three day training session will cost 3 x €750 = €2250 (excluding transport & accommodation if relevant) Product support & installation charges are exclusive of flight costs and hotel accommodation. etc. 2014.00 750. EC-Duty INCLUDED. please print off and complete the “TEP Product Support & Installation Acceptance Form”. Please complete this form with description of the required work to be done.50 A750023 Product Training & Installation (per hour) A750024 Product Training & Installation (1 day) A750029 Flight & Parking cost Actual cost A750030 Hotel cost Actual cost A750031 Travel (Flight. You will have to apply for an installation and support requests in good time.00 A750022 Travel by car (per km) 0.Product Support & Installation Topcon Europe Positioning B. Service & Support Policy Topcon Europe Positioning B. contact information. You can find this form on the next pages. Prices are subject to change without prior notice and are effective April 1st. these costs will be charged separately. 2014 Page 15 . Effective July 1st.00 Notes Costs for multiple days training will be calculated at the daily rate shown above. quoted Ex-Warehouse Capelle a/d IJssel. for instance. parking) cost Actual cost A750032 Installation parts Actual cost 85.V. support or training.

Effective July 1st.V. 2014 Page 16 .Topcon Sokkia Warranty Periods for End Users Product Line Sold from 01/01/2011 Surveying 12 months Topcon Lasers 60 months Line Lasers 12 months 2LS Series 12 months GPS 12 months Machine Control 12 months IP-S2 / GLS Series 12 months Accessories 3 months Dead on Arrival 1 month Service & Support Policy Topcon Europe Positioning B.

2014 Page 17 .V.Service & Support Policy Topcon Europe Positioning B. Effective July 1st.

2014 Page 18 .Return Material Form RMA : Date : Send RMA Form to: rma-pid@topconsokkia.V.eu Use One RMA Form per Unit Dealer Information Date RMA request Unit Information Instrument Accessory Spare Part Distributor Name Distributor Reference Item Number Contact Person Item Description E-mail address Serial number Delivery address Serial Instrument in case of an Accessory. LAS SUR GPS MAC < YES < NO Value for Customs Accessories included 1 2 3 4 5 6 Problem Description Salesforce case Number ---> How Tested Reason for Return ---> Normal Repair Price Quotation: ---> Warranty Repair Invoice Date / Number : Extended Warranty: Months Invoice Date Dealer > Enduser: ---> Dead on Arrival Invoice Date / Number : ---> Return for Credit Invoice Date / Number : ---> Replacement Invoice Date / Number : --> --> 12 24 36 Include Invoice Retour Shipment ---> UPS ---> Other ---> Combined with regular shipment ---> Service & Support Policy Topcon Europe Positioning B. Effective July 1st.

V.Warranty Claim Form WCA : Date : Send WCA Form to: Use One WCA Form per Unit rma-pid@topconsokkia. 2014 Page 19 .V. within 10 Day's after Service Date .Enduser need to be included Invoice Date Distributor > Enduser Warranty Claim need to be send to Topcon Europe Positioning B. Problem Description Service Performed Defective Parts with value below 2 Euro will not be reimbursed and don't need to be mentioned in Parts table Broken Parts replaced Partnumber Part Description New Parts used Serial No: Qty Partnumber Serial No: Defective Parts needs to be returned to Topcon Europe Positioning B.V .eu Dealer Information Unit Information Date WCA request LAS SUR GPS MAC Distributor Name Distributor Reference Item Number Contact Person Item Description Serial Number Value for Customs: Service Date Warranty Information Invoice Number TEP > Distributor Invoice Date Extended Warranty TEP > Distributor Months --> 12 24 36 --> ----> Invoice Distributor . within 10 Day's after WCA date. Labour Flat Rate Code WM103 Flat Rate Description Hours Traveling Time (Maximum 4 hours for MAC only) Service & Support Policy Topcon Europe Positioning B. Effective July 1st.

From local level to Europe wide: Its all about service. Besides this. By making sure our local representatives are able to repair all instruments and solutions in their own workshop we guarantee that everywhere across Europe customers can depend on the same high level of service and customer care.V. Topcon and Sokkia Service and Repair specialists help the customer get (back) to work.topconsokkia. Its all about Service The Service & Repair department of Topcon Europe Positioning is a team of dedicated and certified professionals that ensures all of Topcon’s and Sokkia’s instruments and solutions perform according to international standards. offer repair and return service policies second to none. Quickly and efficiently.Topcon & Sokkia International TOPCON EUROPE POSITIONING B.284 49 41 E-mail: info@topcon. Distributors and Dealers the Service Department guards product quality throughout the European network.eu Product & Service support To assure that your Topcon/Sokkia product maintains peak performance.458 50 77 Fax: 31-(0)10 .eu http: //www.V. From checking lasers according to ISO-norms to repairing Total Stations. ©2014 Topcon Europe Positioning B. Acting as a service intermediary between Topcon Europe Positioning. And just in case service assistance isn’t available in your area. be it by telephone or by e-mail. Essebaan 11 2908 LJ Capelle a/d IJssel The Netherlands Phone: 31-(0)10 . The Service and Repair department offers a wide range of intensive training programs to achieve this. Besides this the department helps Distributors and Dealers to set up their own Service and Repair departments with factory trained and certified service technicians. good advice on service tools and optimal spare part delivery will also help in making the local Service and Repair Departments become true Topcon and Sokkia specialists. It is our goal to make sure that Dealers can always reach our support department with a problem. . our Europe wide network of Topcon/Sokkia offices. your local Topcon/Sokkia dealer offers factory trained certified service technicians. and continue to deliver peak performance at all times. All rights reserved.